Sales Navigator Jobs in Floyds Knobs Floyd County In Remote
368 positions found — Page 7
Job Description
Ready to jump-start your career and take charge of your earning potential? At Platinum Supplemental Insurance, we're looking for motivated individuals ready to learn, grow, and thrive in a fast-paced environment. Whether you're a recent grad or simply seeking a fresh challenge, this is your chance to earn like a highly educated professional—our proven products and systems are your roadmap to becoming a top earner in sales. If you're prepared to unlock your full potential, let us show you how to build a lucrative and rewarding future.
Why Join Platinum?
Four-Day Workweek
Travel Monday–Thursday to meet with farmers and small business owners, then enjoy your weekends off. Say goodbye to the daily grind and hello to a work-life balance that lets you recharge and spend time on what matters most.
Uncapped Earning Potential
This is a commission-based role, and many of our new reps earn $75,000 or more in their first year, with top performers exceeding $100,000. The sky truly is the limit when it comes to your income.
Ongoing Support & Resources
Focus on building relationships and closing deals while Platinum handles marketing, recruiting, back-office support, and customer service. You'll also benefit from generous bonuses, annual renewal income, and luxury travel incentives for high achievers.
Cutting-Edge AI Training
Get an edge on the competition with our new AI-driven training platform. You'll receive personalized feedback, interactive coaching, and real-time support to help you master Platinum's proven 10-step sales system—faster and more confidently than ever before.
Your Day-to-Day
1. Travel to Your Territory: Meet potential customers (farmers, small business owners, and families) face-to-face to build trust and educate them about Platinum's supplemental insurance solutions.
2. Leverage Our 10-Step Sales Process: Follow a time-tested system that helps you identify prospects, deliver compelling presentations, and close more sales—backed by our powerful AI training.
3. Stay Motivated & Collaborate: Work within a supportive, team-based culture that celebrates wins, shares best practices, and drives everyone to reach new heights.
What You'll Enjoy
- High Earning Potential, No Caps: Earn based on your performance and ambition, without hitting a salary ceiling.
- Residual Income: Benefit from ongoing earnings long after closing a sale, creating a steady income stream.
- Advancement Opportunities: Rise quickly through the ranks and take on leadership roles as you prove your abilities.
- Quarterly Vacations: Earn the chance to recharge on exciting getaways with fellow top performers.
- Company Trips & Events: Enjoy travel and experiences on us—bring a significant other along, all expenses paid.
- Weekends Off: A Monday–Thursday work schedule means you get every weekend free for family time or relaxation.
Who Thrives Here
- Go-Getters: You bring the hunger, discipline, and drive needed to excel in a commission-based environment.
- Clear Communicators: You can connect with people from various backgrounds, build trust, and explain concepts in a simple, relatable way.
- Continuous Learners: You're excited to leverage AI-based training and mentorship to refine your skills and grow quickly.
- Flexible Travelers: You're comfortable with overnight travel Monday–Thursday and are 18+ years old.
Ready to Take the Leap?
If the idea of earning what you're worth, mastering an innovative sales system, and enjoying a 4-day workweek excites you, we'd love to hear from you! Apply today and discover how Platinum can help you unlock a thriving career in sales.
About Platinum
Platinum Supplemental Insurance specializes in helping individuals, families, and businesses secure their financial futures through supplemental coverage. By bridging the gaps left by traditional health plans, Platinum's products offer peace of mind when unexpected health issues arise. With a people-first mentality, robust training programs, and a commitment to growth, Platinum provides the ideal environment for sales professionals to excel—no matter where they're starting from.
Join the Platinum team and see for yourself why so many have launched fulfilling, lucrative sales careers with us.
Remote working/work at home options are available for this role.
Job Description
Ready to jump-start your career and take charge of your earning potential? At Platinum Supplemental Insurance, we're looking for motivated individuals ready to learn, grow, and thrive in a fast-paced environment. Whether you're a recent grad or simply seeking a fresh challenge, this is your chance to earn like a highly educated professional—our proven products and systems are your roadmap to becoming a top earner in sales. If you're prepared to unlock your full potential, let us show you how to build a lucrative and rewarding future.
Why Join Platinum?
Four-Day Workweek
Travel Monday–Thursday to meet with farmers and small business owners, then enjoy your weekends off. Say goodbye to the daily grind and hello to a work-life balance that lets you recharge and spend time on what matters most.
Uncapped Earning Potential
This is a commission-based role, and many of our new reps earn $75,000 or more in their first year, with top performers exceeding $100,000. The sky truly is the limit when it comes to your income.
Ongoing Support & Resources
Focus on building relationships and closing deals while Platinum handles marketing, recruiting, back-office support, and customer service. You'll also benefit from generous bonuses, annual renewal income, and luxury travel incentives for high achievers.
Cutting-Edge AI Training
Get an edge on the competition with our new AI-driven training platform. You'll receive personalized feedback, interactive coaching, and real-time support to help you master Platinum's proven 10-step sales system—faster and more confidently than ever before.
Your Day-to-Day
1. Travel to Your Territory: Meet potential customers (farmers, small business owners, and families) face-to-face to build trust and educate them about Platinum's supplemental insurance solutions.
2. Leverage Our 10-Step Sales Process: Follow a time-tested system that helps you identify prospects, deliver compelling presentations, and close more sales—backed by our powerful AI training.
3. Stay Motivated & Collaborate: Work within a supportive, team-based culture that celebrates wins, shares best practices, and drives everyone to reach new heights.
What You'll Enjoy
- High Earning Potential, No Caps: Earn based on your performance and ambition, without hitting a salary ceiling.
- Residual Income: Benefit from ongoing earnings long after closing a sale, creating a steady income stream.
- Advancement Opportunities: Rise quickly through the ranks and take on leadership roles as you prove your abilities.
- Quarterly Vacations: Earn the chance to recharge on exciting getaways with fellow top performers.
- Company Trips & Events: Enjoy travel and experiences on us—bring a significant other along, all expenses paid.
- Weekends Off: A Monday–Thursday work schedule means you get every weekend free for family time or relaxation.
Who Thrives Here
- Go-Getters: You bring the hunger, discipline, and drive needed to excel in a commission-based environment.
- Clear Communicators: You can connect with people from various backgrounds, build trust, and explain concepts in a simple, relatable way.
- Continuous Learners: You're excited to leverage AI-based training and mentorship to refine your skills and grow quickly.
- Flexible Travelers: You're comfortable with overnight travel Monday–Thursday and are 18+ years old.
Ready to Take the Leap?
If the idea of earning what you're worth, mastering an innovative sales system, and enjoying a 4-day workweek excites you, we'd love to hear from you! Apply today and discover how Platinum can help you unlock a thriving career in sales.
About Platinum
Platinum Supplemental Insurance specializes in helping individuals, families, and businesses secure their financial futures through supplemental coverage. By bridging the gaps left by traditional health plans, Platinum's products offer peace of mind when unexpected health issues arise. With a people-first mentality, robust training programs, and a commitment to growth, Platinum provides the ideal environment for sales professionals to excel—no matter where they're starting from.
Join the Platinum team and see for yourself why so many have launched fulfilling, lucrative sales careers with us.
Job Description
Ready to jump-start your career and take charge of your earning potential? At Platinum Supplemental Insurance, we're looking for motivated individuals ready to learn, grow, and thrive in a fast-paced environment. Whether you're a recent grad or simply seeking a fresh challenge, this is your chance to earn like a highly educated professional—our proven products and systems are your roadmap to becoming a top earner in sales. If you're prepared to unlock your full potential, let us show you how to build a lucrative and rewarding future.
Why Join Platinum?
Four-Day Workweek
Travel Monday–Thursday to meet with farmers and small business owners, then enjoy your weekends off. Say goodbye to the daily grind and hello to a work-life balance that lets you recharge and spend time on what matters most.
Uncapped Earning Potential
This is a commission-based role, and many of our new reps earn $75,000 or more in their first year, with top performers exceeding $100,000. The sky truly is the limit when it comes to your income.
Ongoing Support & Resources
Focus on building relationships and closing deals while Platinum handles marketing, recruiting, back-office support, and customer service. You'll also benefit from generous bonuses, annual renewal income, and luxury travel incentives for high achievers.
Cutting-Edge AI Training
Get an edge on the competition with our new AI-driven training platform. You'll receive personalized feedback, interactive coaching, and real-time support to help you master Platinum's proven 10-step sales system—faster and more confidently than ever before.
Your Day-to-Day
1. Travel to Your Territory: Meet potential customers (farmers, small business owners, and families) face-to-face to build trust and educate them about Platinum's supplemental insurance solutions.
2. Leverage Our 10-Step Sales Process: Follow a time-tested system that helps you identify prospects, deliver compelling presentations, and close more sales—backed by our powerful AI training.
3. Stay Motivated & Collaborate: Work within a supportive, team-based culture that celebrates wins, shares best practices, and drives everyone to reach new heights.
What You'll Enjoy
- High Earning Potential, No Caps: Earn based on your performance and ambition, without hitting a salary ceiling.
- Residual Income: Benefit from ongoing earnings long after closing a sale, creating a steady income stream.
- Advancement Opportunities: Rise quickly through the ranks and take on leadership roles as you prove your abilities.
- Quarterly Vacations: Earn the chance to recharge on exciting getaways with fellow top performers.
- Company Trips & Events: Enjoy travel and experiences on us—bring a significant other along, all expenses paid.
- Weekends Off: A Monday–Thursday work schedule means you get every weekend free for family time or relaxation.
Who Thrives Here
- Go-Getters: You bring the hunger, discipline, and drive needed to excel in a commission-based environment.
- Clear Communicators: You can connect with people from various backgrounds, build trust, and explain concepts in a simple, relatable way.
- Continuous Learners: You're excited to leverage AI-based training and mentorship to refine your skills and grow quickly.
- Flexible Travelers: You're comfortable with overnight travel Monday–Thursday and are 18+ years old.
Ready to Take the Leap?
If the idea of earning what you're worth, mastering an innovative sales system, and enjoying a 4-day workweek excites you, we'd love to hear from you! Apply today and discover how Platinum can help you unlock a thriving career in sales.
About Platinum
Platinum Supplemental Insurance specializes in helping individuals, families, and businesses secure their financial futures through supplemental coverage. By bridging the gaps left by traditional health plans, Platinum's products offer peace of mind when unexpected health issues arise. With a people-first mentality, robust training programs, and a commitment to growth, Platinum provides the ideal environment for sales professionals to excel—no matter where they're starting from.
Join the Platinum team and see for yourself why so many have launched fulfilling, lucrative sales careers with us.
Remote working/work at home options are available for this role.
- $11.00 per hour and is dependent upon qualifications and experience.
Benefits include: Contest Prize Awards, 401K Plan with Company Match, Employee Assistance Program, 30% Merchandise Discount.
All Bonuses, Awards and Benefits subject to qualifications and eligibility.
Brand: Spencer's ?The Sales Associate is responsible for maintaining Guest Services as per Company Standard.
The Sales Associate will support the Store Management Team by generating sales, conducting housekeeping, merchandising, signing, pricing, POS operations and loss prevention in adherence to all Company policies and procedures.
The minimum age requirement for this position is 17.
The physical demands of the job require climbing ladders, lifting up to 50 pounds and may require 8 hours of standing/walking.
As an equal opportunity employer, Spencer Gifts – Spirit Halloween considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state/provincial, or local law.
Spencer Gifts – Spirit Halloween will consider for employment qualified applicants with criminal histories.
- $1,075 per week and is dependent upon qualifications and experience.
Benefits include: Repeat DSM Bonus Program, DSM Seasonal Incentive Program.
Bonus and Pay programs subject to qualifications.
Brand: Spirit Halloween ?The District Sales Manager is a seasonal position, which starts in July and typically ends in November.
The District Sales Manager is responsible for all aspects of the store operation (average 3 stores) including, sales, payroll recruiting, training, employee relations, expense control, shrink and all related functions.
Duties also include the construction and opening, operating and closing/tear down of the assigned Spirit stores.
Applicants must be at least 21, have a flexible schedule and have 2 to 5 years experience in a multi-store supervisory position.
The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders, setting up fixtures, lifting and moving up to 50 pounds.
In this role, you will support Medicare Part D members and healthcare providers by reviewing pharmacy benefit requests, evaluating clinical documentation, and ensuring decisions comply with Medicare guidelines and timelines.
This is an excellent opportunity for pharmacists interested in managed care, pharmacy benefit management, and clinical review operations .
High-performing contractors may have the opportunity for full-time employment based on performance .
Key Responsibilities Review and process Medicare Part D pharmacy benefit requests and appeals Ensure accurate case setup by reviewing internal notes, documentation, and fax requests Evaluate clinical information and apply professional clinical judgment for decision-making Conduct provider outreach to obtain additional clinical details when necessary Document case activities clearly and accurately within internal systems Ensure compliance with CMS Medicare guidelines and timelines Meet departmental productivity and quality standards Utilize drug compendia resources and clinical references for appropriate decision-making Participate in feedback sessions and development discussions with supervisors Required Qualifications Bachelor’s Degree in Pharmacy or PharmD Active Pharmacist License in good standing in the state of residence Strong computer literacy including: Microsoft Excel Microsoft Word Data entry and multi-system navigation Ability to work independently in a productivity-driven environment Ability to sit and focus for extended periods during scheduled shifts Reliable wired internet connection Minimum 25 Mbps download / 5 Mbps upload Dedicated quiet workspace for remote work Verifiable High School Diploma or GED Preferred Qualifications Experience in Managed Care or PBM (Pharmacy Benefit Management) environments Knowledge of: Microsoft Access Microsoft PowerPoint Microsoft Visio Experience handling high-volume data entry and multi-screen workflows Work Environment Fully remote position Camera use required during training and meetings Data entry and navigating multiple systems across dual monitors Possible outbound provider calls for clinical information Important Training & Scheduling Requirements Attendance is critical during the first 8–10 weeks of training Training schedule is Monday–Friday, 9:00 AM – 5:30 PM EST After training, shifts may include one weekend day or rotating weekend coverage Assigned shifts will fall within 7 AM – 8 PM EST Hiring Process Requirements Candidates must provide the following with their resume: Internet speed test screenshot showing both download and upload speeds ( ) Must have 25 download and 5 upload.
MUST SHOW BOTH Screenshot of active pharmacist license showing: Name License number State Status Valid dates Interview Process Virtual interview via Microsoft Teams
Remote working/work at home options are available for this role.
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Spanish Bilingual Healthcare Call Center Representative
Location: Remote (Virtual Environment)
Company: Trusted Leader in Healthcare Services
Are you fluent in both Spanish and English? Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!
As a Spanish Bilingual Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, you will deliver extraordinary service while building trust and rapport with current and prospective members.
What You'll Be Doing:
- Customer Interactions:
- Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
- Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.
- Quality Service:
- Uphold the organization's philosophy of extraordinary customer relations.
- Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.
- Problem Resolution:
- Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
- Document all member interactions meticulously following established procedures.
- Healthcare Knowledge
- Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
- Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.
- Operational Excellence
- Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
- Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.
- Performance Metrics:
- Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.
- Compliance and Ethics:
- Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
- Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.
- Tools and Systems:
- Use multiple systems/screens while assisting callers effectively
- Navigate CRM, EMR/EHR, and ticketing platforms effectively
What You Bring:
- Experience:
- Fluency in both Spanish and English (spoken and written) is required.
- Minimum of two (2) years of customer service or healthcare member-interaction experience.
- Previous call center experience and/or prior experience in the health insurance industry (preferred).
- Education:
- High School Diploma or GED required.
- Skills:
- Outstanding written and verbal communication skills.
- Proven analytical and problem-solving abilities.
- Ability to respond concisely and clearly to customer queries.
- Strong critical thinking and problem-solving skills.
- Typing speed of at least 35 WPM with a 5% or lower error rate.
Success Factors for Working from Home
- To thrive in this remote role, you'll need:
- Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.
- Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
- Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.
- Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
- Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
- Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
- Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
- Adaptability: Ability to adapt to changing technologies and procedures while working remotely.
What You Will Get:
- Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
- Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
- Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
- Career Growth: Abundant advancement opportunities within the organization.
- Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
- Unique Perks:
- Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
- Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.
Join Our Team:
If you are a motivated Spanish-English bilingual professional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Remote working/work at home options are available for this role.
Anne Arundel Dermatology is hiring a Patient Service Agent to join our remote call center team, with a targeted start date of February 23rd, 2026.
Schedule: Monday-Friday, 8:00 AM - 5:00 PM (EST).
Pay rate: $18.00/hour base + potential earnings in monthly performance bonuses
This is a full-time, remote position supporting our dermatology practices through high-volume patient calls, appointment scheduling, and care coordination.
Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250+ clinicians and 110+ locations across 7 states, we are one of the largest and fastest-growing dermatology groups in the Mid-Atlantic and Southeastern United States.
As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers.
Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience.
ResponsibilitiesReporting to a Patient Service Center Manager, the Patient Service Agent (PSA) supports a high-volume remote call center environment by managing patient communication and appointment scheduling across multiple dermatology practices.
Key responsibilities include:
- Handle an average of 80-100 inbound and outbound calls per day in a structured call center setting
- Schedule, reschedule, and confirm patient appointments accurately and efficiently
- Navigate provider schedules and coordinate communication between patients, clinics, physicians, and pharmacies
- Document patient information clearly and accurately within internal systems, including electronic health records (EHR)
- Maintain strict compliance with HIPAA and patient privacy regulations
- Communicate with patients using a professional, empathetic, and service-oriented approach
- Identify and escalate complex or urgent patient concerns to appropriate team members or leadership
- Meet or exceed individual performance metrics, including call handling, accuracy, and attendance
- Contribute positively to a fast-paced, team-oriented environment
- Other duties assigned as deemed necessary by management
Required Skills/Abilities:
- Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions
- Warm, friendly, and engaging phone presence with a consistently positive, service-oriented demeanor
- Strong customer service mindset with the ability to communicate calmly and empathetically
- High attention to detail, including accurate written documentation and data entry
- Ability to follow established workflows, scripts, and policies consistently
- Comfort working in a high-volume, performance-driven call center environment
- Demonstrated reliability, punctuality, and consistent attendance
- Strong time-management skills and accountability in a remote setting
- Ability to work independently while remaining responsive and engaged with a team
- Quiet, private home workspace that supports patient confidentiality and HIPAA compliance
- Reliable, high-speed internet capable of supporting VoIP phone systems and video-based training
Education/Experience:
- 1-3 years of general customer database (CRM) experience.
- College education (completed degree or relevant coursework).
- 1-3 years of call center experience (preferred).
- Experience with making outbound sales/service calls (preferred).
- 1-5 years of experience within the healthcare industry (preferred).
- Bilingual preferred (Spanish)
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
Remote working/work at home options are available for this role.
Comprehensive MedPsych Systems, part of the Optum family of businesses, is seeking a Independent Licensed Therapist to join our team in Sarasota, FL. As a member of the Optum Behavioral Care team, you'll be an integral part of our vision to make healthcare better for everyone.
As a Licensed Clinical Therapist, you will treat a wide variety of mental health conditions that reflect the needs of our diverse patient population. We offer a variety of solutions that meet the unique needs of our workforce and the patients they serve. From clinical operations such as credentialing to business operations such as contracting, we provide organizational support that allows our providers to focus on what matters - providing care.
This position follows a hybrid schedule with three in-office days per week.
Primary Responsibilities:
- Screen and assess patients for common mental health and substance abuse disorders
- Provide treatment for mental health conditions using various approaches including cognitive behavioral therapy, dialectical behavioral therapy, and other evidence-based methods
- Systematically track treatment response and monitor patients for changes in clinical symptoms and treatment side effects or complications
- Maintain accurate and up-to-date electronic medical records and clinical documentation, ensuring compliance with all regulatory requirements
- Participate in our patient growth strategy by providing a profile for online directories and other marketing efforts
We are committed to your well-being and growth, offering a comprehensive package of perks and benefits with varying eligibility based on role, including:
- Competitive salary & eligibility for quarterly incentive bonuses
- Flexible work models & paid time off when you need it
- Health and well-being benefits like health insurance, 401k matching, and other family support and wellness resources
- Professional development with tuition reimbursement and dedicated learning time to advance your career
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Master's degree in psychology, social work, or a related counseling field
- Clear, active and unrestricted license (LCSW, LMFT, or LMHC) in the state of practice
- 2+ years of professional experience post master's degree providing behavioral health services
- Experience providing direct psychotherapy services to individuals and families
- Experience working with computers for professional communication and medical documentation - Excel, Outlook, Athena RMS (or other EHRs)
- Ability to work both independently and collaboratively with equal effectiveness
- Occasional community outreach to educate local PCP offices, neurology clinics, schools, and pain clinics about available services
Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.
Pay Range: $69,100 - $103,800 annual total cash target pay
Annual total cash compensation for this role assumes full time employment and generally follows the range above, includes earnings from hourly pay (25/hr) and incentive pay and is based on several factors including but not limited to local labor markets and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your pay, we offer benefits such as, a comprehensive benefits package, recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Remote working/work at home options are available for this role.
This role ensures that Care Management services are delivered in alignment with DHCS requirements, managed care plan contracts, and organizational standards.
The Supervisor provides clinical-adjacent and operational guidance, supports staff in managing complex cases, monitors quality and compliance, and promotes best practices in engagement, care coordination, documentation, and outcomes.
Key Responsibilities Staff Supervision & Development Supervise, coach, and support Care Managers to ensure high-quality, person-centered service delivery.
Provide onboarding, training, and ongoing professional development related to Care Management program requirements, workflows, documentation standards, and engagement strategies.
Conduct regular individual supervision, team meetings, and case conferences to review member progress, address barriers, and support complex case management.
Complete 90-day, annual, and corrective performance evaluations; address performance concerns through coaching and performance improvement plans as needed.
Review and approve staff timecards, paid time off requests, and schedules in alignment with program needs.
Promote staff safety, and retention in a field-based, high-acuity work environment.
Program Oversight & Quality Assurance Ensure Care Managers are meeting DHCS and managed care plan requirements related to outreach, engagement, assessments, care planning, service coordination, and follow-up.
Monitor caseloads, acuity levels, and workload distribution to ensure timely and appropriate service delivery.
Review documentation for accuracy, timeliness, and compliance, including assessments, care plans, case notes, and service logs.
Track and support compliance with required engagement, visit, and contact frequency benchmarks.
Identify trends, gaps, or barriers in service delivery and collaborate with leadership to implement quality improvement strategies.
Care Coordination & Member Support (Escalated / Complex Cases) Provide guidance and consultation on high-acuity, complex, or high-risk member cases, including those involving homelessness, behavioral health needs, medical complexity, or system fragmentation.
Support Care Managers in crisis response, safety planning, hospital discharge coordination, and transitions of care.
Assist with problem-solving related to member engagement challenges, missed appointments, or difficulty accessing services.
Model best practices in motivational interviewing, trauma-informed care, and culturally responsive service delivery.
Collaboration & Stakeholder Engagement Serve as a liaison between Care Managers, internal departments, managed care plans, healthcare providers, behavioral health partners, housing providers, and community-based organizations.
Participate in interdisciplinary meetings, case reviews, and partner coordination meetings as needed.
Support communication and coordination with health plans to address member needs, referrals, and program expectations.
Data, Reporting & Compliance Support accurate data tracking and reporting related to caseloads, engagement, outcomes, and service delivery.
Ensure staff adherence to confidentiality, HIPAA, and organizational policies and procedures.
Assist with audits, chart reviews, and monitoring activities conducted by internal teams or external entities.
Qualifications Required Bachelor’s degree in Social Work, Psychology, Public Health, Human Services, Sociology, Gerontology, or a related field.
Minimum of two (2) years of experience working with underserved populations, including individuals with complex medical, behavioral health, housing instability, or social needs.
At least two (2) years of supervisory or lead experience in care coordination, case management, social services, or a related field.
Experience working in community-based, field-oriented programs and collaborating with multidisciplinary teams.
Knowledge of Medi-Cal, safety-net healthcare systems, and social service navigation.
Preferred Master’s degree in a related field.
Experience supervising care management or similar Medicare/DSNP or Medi-Cal managed care programs.
Bilingual and bicultural skills reflective of the communities served.
Skills & Competencies Strong leadership, coaching, and team development skills.
Ability to support staff working with high-acuity and complex member needs.
Knowledge of community resources, housing systems, behavioral health services, and care coordination best practices.
Excellent written and verbal communication skills.
Strong organizational skills and ability to manage competing priorities.
Proficiency with electronic health records, data systems, and mobile work tools.
Work Environment Hybrid role with a combination of remote work, field-based activities, and in-person meetings.
May include occasional joint field visits or community-based meetings to support staff and program needs.
Reliable transportation required including proof of required California auto liability insurance meeting state minimum limits.
Must be able to perform essential job functions such as lifting 5-10 pounds.
Partners in Care Foundation is an equal opportunity employer.
We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation, pregnancy (including childbirth, lactation/breastfeeding, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics, as well as those of family members), veteran status, uniformed service member status, gender, gender identity, gender expression, transgender status, arrest or conviction record, domestic violence victim status, credit history, unemployment status, caregiver status, sexual and reproductive health decisions, salary history or any other status protected by federal, state, or local laws.
All qualified applicants will receive consideration for employment and reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.
Remote working/work at home options are available for this role.
