Sales Navigator Jobs in Cudahy

148 positions found

Sales Coordinator Program
Salary not disclosed
Milwaukee, WI 2 days ago
Job Category:Administration, Facilities & Transportation, Sales, Marketing & Product ManagementSchedule:Full timeJob Description:Company Description:

Rite-Hiteis the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. Arbon Equipment, a Rite-Hite company, is North America's premiere distributor of dock and door equipment. To continue our growth, we have an opening for a SalesTrainee.

Job Description:

Successful entry level sales candidates will begin their Rite-Hite careerinourSales Training Programat our world headquarters in Milwaukee, Wisconsin. During this time, they will learn our products, our industry, and our customers. In addition, trainees will learn the industrial sales process, including prospecting, territory planning and management, negotiation, and account management strategies. Upon successful completion of training, they will be promoted to an outside sales position in one of ourArbon offices.

Required Experience:

Rite-Hiteprides itself on having the best products and the best representation in the industry. Therefore, candidates for this position must meet all of the following qualifications to be considered:

  • Four year college degree
  • Outstanding work ethic and tenacious drive to succeed
  • Excellent communication, presentation, and interpersonal skills
  • Strong computer skills
  • Excellent organizational skills
  • Prior sales and customer service experience helpful
  • Good mechanical aptitude helpful
  • Ability to temporarily relocate for 3 months to Milwaukee, WI (housing and relocation assistance provided)
  • Valid drivers license and good driving record required
We Offer:

We provide our Sales Force with everything needed for success. This includes the leading product lines in the industry, award-winning marketing, excellent initial and ongoing training, sales tools, laptop, iPad, smart phone and car allowance, tolls and parking. Do you want to control your income? Come work for a leader and see what you've been missing! We reward your success with a competitive base salary andunlimitedearnings potential, and also provide a comprehensive benefits program (medical, dental, vision, life, and disability coverages) and excellent retirement program that includes 401(k) with company match and profit sharing.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

Company Description:

Arbon Equipment - A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

We Offer:

Arbon Equipment - A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

Not Specified
VP, Sales Executive - BFSI
🏢 TTEC
$160,000
Vice President, Sales Executive TTEC, the customer experience organization that powers the world's greatest brands, is hiring a VP, Sales Executive, to join the mission of transforming customer experience and bringing humanity to business.

This position will be selling our portfolio of services within our “Engage” suite of capabilities to enterprise-market clients.

The Sales Executive will drive new business by acquiring customers and generating revenue with our BFSI vertical.

Reporting to the Chief Revenue Officer, this role involves creating demand, building a pipeline, and closing deals.

The Sales Executive will lead new logo pursuits and nurture client relationships by leveraging expertise in the modern customer experience outsourcing incorporating digital transformation solutions such as consulting, conversational AI, RPA/automation, messaging, and analytics to elevate customer engagement beyond traditional offerings.

What the role entails: Consultative solution-selling, providing solutions to complex client issues that drive mutually positive business outcomes in the customer care domain Expert at cultivating relationships with decision makers in client organizations (Chief Sales Officer, Chief Marketing Officer, Chief Care Officer and other C-level executives) to secure new business, new client accounts and maximize the value delivered by TTEC’s services Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies Support all stages of the sales process, maintaining sales control and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets Possess an in-depth understanding of TTEC’s services and differentiation Shepherd all client wins ensuring a smooth transition into Operations, act as a steward for good business and grow the client relationship by ensuring flawless execution Consistent execution of TTEC’s sales process including forecast accuracy, account planning, territory management and maintaining account detail in our CRM platform Maintain competitive knowledge and focus, continuously grow and develop professionally Qualifications 12 years’ experience of consultative solution-selling experience with complex global outsourced solutions Experience in outsourced customer care services or fraud prevention & detection solutions Demonstrates strong new business acquisition and revenue generation within BFSI verticals.

Track record of creating demand, building a robust sales pipeline, and closing deals to meet and exceed multi-year, multi-million-dollar annual revenue targets Comprehensive understanding of the full sales lifecycle, from prospecting to closing, with a strong commitment to effective funnel management Proven ability incorporating transformational technologies to improve efficiency and productivity while creating exceptional customer experiences Expertise in cultivating strong client relationships by providing valuable, strategic insights and tailored solutions to meet business needs Skilled in developing and delivering compelling proposals and presentations to key decision-makers College degree or equivalent work experience COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $160,000-$190,000.

This position is eligible to participate in a sales incentive program.

Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following: Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off About TTEC For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line.

We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way.

But don't take our word for it, check out some of the diversity and women in leadership awards on .
Not Specified
Sales Associate, Mayfair Mall
Salary not disclosed
Milwaukee, WI 2 days ago
Sales Associate

As a Sales Associate, you are the ultimate brand ambassador. You create authentic connections with customers and guide their shopping journey by offering personalized styling recommendations. You help keep the store looking beautiful by ensuring merchandise is well-organized and in the right place on the sales floor, ready to impress customers. You'll collaborate with your team to create personalized customer experiences and support our always-inviting environment on the sales floor.

In this role, you'll have the opportunity to:

  • Connect with customers and listen to their needs to create personalized customer experiences.
  • Share product knowledge and recommendations to help style the customer.
  • Use brand behaviors and personalized service to drive brand loyalty.
  • Uphold the highest visual and operational standards while keeping the focus on the customer.
  • Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
  • Partner with store leaders to achieve individual goals and daily expectations.
  • Build productive relationships by sharing ideas and being helpful to others.

You'll bring to the role:

  • Sales associate or customer-focused experience (preferred)
  • Brings a hospitality mindset when engaging with customers
  • Flexible availability including evenings, weekends, and holidays
  • Technology proficient and ability to operate a point-of-sale system
  • Takes initiative in making thoughtful decisions

Benefits:

  • 401(k) plan
  • Merchandise discounts plus eligibility for discounts at our sister brands
  • Professional development and opportunities for advancement across our brands
  • Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Position Type: Regular/Part time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact . The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

Not Specified
Sales Associate / Jewelry Consultant - Zales - Mayfair Mall - Wauwatosa, WI
✦ New
Salary not disclosed
Milwaukee, WI 1 day ago
Zales Seasonal, Part-Time, and Full-Time Team Member Opportunity

Zales is now hiring team members!

Do you thrive on building personal relationships that will last a lifetime? Join our team today to help our customers celebrate life and express love!

Your role at Zales:

As a part of our Sales Team you are responsible for providing a superior experience to our valued customers. In addition, you will:

Engage customers in conversation to understand their needs and desires

Ability to present merchandise and share detailed information regarding features and benefits of products

Provide information regarding extended service plans and financing options

Meet individual and team sales goals

We think you'd be great for this role if you have:

A desire to help our customers celebrate the special moments in their lives

Strong customer service, sales, retail and/or jewelry experience

Flexible availability to work during \"peak\" retail hours such as nights, weekends, and holidays

A positive, customer -focused approach in delivering an exceptional customer experience

Strong communication and relational skills

We put our People First by offering the following benefits:

Base pay plus commission on sales

Medical, dental, vision and prescription insurance (full-time team members)

401(k)

Paid Time Off (full-time and part-time team members)

Paid holidays (full-time team members)

Tuition reimbursement, including DCA courses based on position

Training Associate Training System, Management Training System, District Manager in Training, career development and more

Merchandise discounts

Incentive trips and contests

Zales is part of the Signet Jewelers family and is an equal opportunity employer committed to promoting inclusion and diversity for all employees. We value integrity, teamwork and offer opportunities for advancement as part of our promote from within philosophy.

Please know that while we appreciate every applicant's interest in joining our team, we can only contact those selected for further consideration.

Not Specified
SALES ASSOCIATE in MILWAUKEE, WI S20378
Salary not disclosed
Milwaukee, WI 2 days ago

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar /about-us.html.

Job Details

GENERAL SUMMARY:

Act as the point of contact for customers. Assist in setting and maintaining plan-o-grams and programs. Stock merchandise adequately. Perform other duties as necessary to maximize profitability, customer satisfaction, and teamwork, while protecting company assets.

DUTIES and ESSENTIAL JOB FUNCTIONS:

* Unload trucks.

* Follow company work processes to receive, open and unpack cartons and totes; store merchandise in stock room or move directly to sales floor.

* Build merchandise displays.

* Stock merchandise; rotate and face merchandise on shelves.

* Restock recovered merchandise.

* Assist customers by locating merchandise.

* Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom.

* Comply with company policies and procedures.

* Greet customers.

* Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.

* Collect payment from customer and make change.

* Assist with ordering merchandise using hand-held scanners, as needed.

* Clean front end of store and help set up sidewalk displays when necessary.

Qualifications

KNOWLEDGE and SKILLS:

* Effective interpersonal and oral communication skills.

* Understanding of safety policies and practices.

* Ability to read and follow plan-o-gram and merchandise presentation guidance.

* Knowledge of basic cash handling procedures.

* Basic mathematical skills.

* Ability to perform IBM cash register functions.

WORK EXPERIENCE and/or EDUCATION:

* High school diploma or equivalent preferred.

WORKING CONDITIONS

* Frequent walking and standing

* Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks; which may also require the ability to push and/or pull rolltainers for stocking merchandise

* Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six-wheel carts), and rolltainers

* Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds

Occasional climbing (using step ladder) up to heights of six feet

* Fast-paced environment; moderate noise level

* Occasional exposure to outside weather conditions

Relocation assistance is not available for this position.

Dollar General Corporation is an equal opportunity employer.

Not Specified
Retail Sales Associate
Salary not disclosed
Milwaukee, WI 6 days ago

About The Company

Named for the figures and landmarks that have helped make Milwaukee what it is today, our boots are a handcrafted no to our city's wealth of industry and work ethic. Milwaukee Boot Company produces handcrafted, genuine leather footwear and accessories in our family owned and operated factories. We are vertically integrated and own the entire production process from tanning our own leather to handcrafting the upper to making the outsole. This allows us to ensure only the highest quality employment practices and production standards. We're so confident in the quality that we back our products with a Quality Guarantee.


About the Role

Milwaukee Boot Company is seeking a few part-time Retail Sales Associates to work in our retail store located in downtown Milwaukee, Wisconsin. In this role, the retail sales associates will navigate customers through the shopping process, from initial greeting to final purchase. Providing insights and support, the sales associates will help strengthen our relationships and convert new visitors into loyal customers. The ideal candidate for this role will have a knack for connecting with customers and resolving their concerns. The retail sales associate should be passionate about people and eager to develop new customer-service skills.


Objectives

  • Deliver exceptional service to customers that results in repeat visits and long-term brand loyalty
  • Collaborate with coworkers to achieve store sales goals through suggestive selling and special promotions
  • Inform patrons about product features and benefits, offering opinions and recommendations when appropriate
  • Maintain an inviting shopping environment and welcoming atmosphere
  • Represent the company with professionalism and enthusiasm
  • Treat all customers with respect and kindness


Responsibilities

  • Greet customers as they enter the store
  • Answer customer questions and assist with fitting and other requests
  • Execute purchases and returns through the POS system while checking for accuracy
  • Restock and organize merchandise on the sales floor
  • Resolve customer complaints and issues in a timely and professional manner
  • Answer customer phone calls or emails regarding product questions, order inquiries, etc.
  • Update POS or ERP and other software platforms with needed order changes, returns, etc.
  • Adhoc/Other tasks as needed


Required Skills and Qualifications

  • Excellent verbal communication skills
  • Exceptional written communication skills
  • Friendly, professional demeanor
  • Ability to work effectively in a fast-paced environment


Preferred Skills and Qualifications

  • Experience in retail sales or customer service
  • Familiarity with point-of-sale (POS) systems
  • Experience working in a team-oriented environment
  • Ability to lift up to 50 pounds and stand for extended periods


Additional Information

  • Flexible schedule based on your availability, but will average 16-20 hours per week
  • Generous Employee Discount
  • Downtown Parking Provided
  • Opportunity for advancement to full-time and/or to a corporate role


Employment Type

  • Part-time
  • Retail
Not Specified
Inside Sales Representative
Salary not disclosed
Franklin, WI 2 days ago

Now is a great time to join Nopak, a leader in fluid power located in the Greater Milwaukee Area. As our privately held business undertakes a significant growth initiative, we’re looking for motivated Inside Sales Reps to take the company to the next level! We offer career pathing along with development/mentorship with key stakeholders of the company. This is the perfect opportunity to develop your career, help define process improvement and make your voice heard as we head the next 138 years of manufacturing.


Job Purpose:

We are looking for a talented and competitive Inside Sales Representative that thrives in a fast paced and growing environment. The Inside Sales Representative is responsible for taking a pro-active approach to sales by developing and growing existing accounts through relationship building and meeting all the customers’ needs.


ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Communicating with customers, making outbound calls to existing customers and following up on sales quotes
  • Understanding customers’ needs and identifying sales opportunities
  • Answering customers questions and sending additional information via email
  • Conduct sales calls via phone and grow relationships with customers to achieve targeted growth goals
  • Provides customers with product details – features, benefits, competitive comparison
  • Resolves issues by working with the customer, Inside Sales Manager and/or other departments
  • Assist customers with pricing and availability, order processing and order status requests
  • Guides customers to utilize tools available to confirm correct product configuration
  • Keep up with product and service information and updates
  • Work closely with the Inside Sales Manager to identify key targets and gain competitive information
  • Explaining and demonstrating features of products and services
  • Staying informed about competing products and services
  • Closing sales and achieving sales targets


Description of other duties:

Generates sales quotations and handles customer inquiries. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.


MINIMUM QUALIFICATIONS:

·        Minimum 2+ years of proven sales experience

·        Proficiency in Microsoft Office

·        Good organizational skills and the ability to multitask

·        Requires excellent oral and written communication skills to effectively communicate with customers, employees and management

·        Ability to communicate professionally in written responses to emails, RFQ’s, and report submissions

·        Exceptional customer service skills

·        Strong listening and sales skills


PREFERRED QUALIFICATIONS:

·        Self-Motivated with a proven track record in technical sales

·        Knowledge of hydraulic and pneumatic cylinders

·        Comfortable with technical sales and customer service

·        Strong presentation skills

·        Communicate professionally in both written and verbal responses to emails, RFQs and when submitting reports

·        Ability to eliminate sales obstacles through creative and adaptive approaches

·        Associates degree in Sales, Engineering or equivalent

·        Previous experience in an outbound call center or a related sales position

·        Track record of meeting daily activity goals

·        Experience with using CRM software

Not Specified
Insurance Sales Representative – Uncapped Bonus Po
Salary not disclosed
Polonia, WI 2 days ago
Job Description

Ready to jump-start your career and take charge of your earning potential? At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-paced environment. Whether you’re a recent grad or simply seeking a fresh challenge, this is your chance to earn like a highly educated professional—our proven products and systems are your roadmap to becoming a top earner in sales. If you’re prepared to unlock your full potential, let us show you how to build a lucrative and rewarding future.

 

Why Join Platinum?

Four-Day Workweek

Travel Monday–Thursday to meet with farmers and small business owners, then enjoy your weekends off. Say goodbye to the daily grind and hello to a work-life balance that lets you recharge and spend time on what matters most.

Uncapped Earning Potential

This is a commission-based role, and many of our new reps earn $75,000 or more in their first year, with top performers exceeding $100,000. The sky truly is the limit when it comes to your income.

Ongoing Support & Resources

Focus on building relationships and closing deals while Platinum handles marketing, recruiting, back-office support, and customer service. You’ll also benefit from generous bonuses, annual renewal income, and luxury travel incentives for high achievers.

Cutting-Edge AI Training

Get an edge on the competition with our new AI-driven training platform. You’ll receive personalized feedback, interactive coaching, and real-time support to help you master Platinum’s proven 10-step sales system—faster and more confidently than ever before.

 

Your Day-to-Day

1. Travel to Your Territory: Meet potential customers (farmers, small business owners, and families) face-to-face to build trust and educate them about Platinum’s supplemental insurance solutions.

2. Leverage Our 10-Step Sales Process: Follow a time-tested system that helps you identify prospects, deliver compelling presentations, and close more sales—backed by our powerful AI training.

3. Stay Motivated & Collaborate: Work within a supportive, team-based culture that celebrates wins, shares best practices, and drives everyone to reach new heights.

 

What You’ll Enjoy

  • High Earning Potential, No Caps: Earn based on your performance and ambition, without hitting a salary ceiling.
  • Residual Income: Benefit from ongoing earnings long after closing a sale, creating a steady income stream.
  • Advancement Opportunities: Rise quickly through the ranks and take on leadership roles as you prove your abilities.
  • Quarterly Vacations: Earn the chance to recharge on exciting getaways with fellow top performers.
  • Company Trips & Events: Enjoy travel and experiences on us—bring a significant other along, all expenses paid.
  • Weekends Off: A Monday–Thursday work schedule means you get every weekend free for family time or relaxation.

 

Who Thrives Here

  • Go-Getters: You bring the hunger, discipline, and drive needed to excel in a commission-based environment.
  • Clear Communicators: You can connect with people from various backgrounds, build trust, and explain concepts in a simple, relatable way.
  • Continuous Learners: You’re excited to leverage AI-based training and mentorship to refine your skills and grow quickly.
  • Flexible Travelers: You’re comfortable with overnight travel Monday–Thursday and are 18+ years old.

 

Ready to Take the Leap?

If the idea of earning what you’re worth, mastering an innovative sales system, and enjoying a 4-day workweek excites you, we’d love to hear from you! Apply today and discover how Platinum can help you unlock a thriving career in sales.

 

About Platinum

Platinum Supplemental Insurance specializes in helping individuals, families, and businesses secure their financial futures through supplemental coverage. By bridging the gaps left by traditional health plans, Platinum’s products offer peace of mind when unexpected health issues arise. With a people-first mentality, robust training programs, and a commitment to growth, Platinum provides the ideal environment for sales professionals to excel—no matter where they’re starting from.

 

Join the Platinum team and see for yourself why so many have launched fulfilling, lucrative sales careers with us.

 

   
Not Specified
Government Sales Representative
Salary not disclosed
Milwaukee, WI 2 days ago

John M. Ellsworth Co., Inc. (JME), headquartered in Milwaukee, Wisconsin, is a leading distributor of premium fluid management products. Since 1974, JME has served industries such as petroleum, chemical, agricultural, oil & gas, sanitary, food & beverage, and fire. Renowned for its unmatched product selection, JME delivers trusted, high-quality equipment, expert customer service, and fast delivery to ensure top customer satisfaction. With 50 years of industry expertise, JME remains an innovative market leader by continually adapting to customer and supplier trends. Our knowledgeable team takes pride in assisting customers in finding reliable solutions tailored to their unique needs.


The Government Sales Representative locates new prospects and interacts with existing customers to increase sales of products to government agencies. This position also includes reviewing and processing quotations and orders for all Federal, State, County, City and Municipal Government Agencies.


Responsibilities:

  • Search government bid sites for opportunities on a timely basis
  • Prepare and maintain documents and keep all records for 7 years
  • Review all government documentation, terms and conditions including military specifications for compliance
  • Build customer relations by handling sales calls and aiding in product selection
  • Handles government returns when necessary
  • Maintains and updates spreadsheets for the GSA contracts and future government contracts including GSA Price List, Vendor Production Points, IFF Reporting, and Sales Sin


Essential Requirements and Skills:

  • 2+ years of government sales experience with knowledge of FAR Clauses
  • Competency in MS Office, databases and accounting software (Sage 100 and Salesforce usage is a plus)
  • Hands-on experience with spreadsheets
  • Accuracy and attention to detail
  • Well organized


Schedule: M-F, 1st shift, full time


Ability to commute/relocate: In person- Milwaukee, WI 53224


Job Type: Full-time


Pay: $56,000.00 - $64,000.00 per year


Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Not Specified
Certified Peer Specialist - CLASP/DOC/ED2 RECOVERY
✦ New
Salary not disclosed
Milwaukee, Wisconsin 1 day ago
Position Summary: The Certified Peer Specialist is a person who has lived the experience of mental health, substance use or co-occurring needs, is in recovery, has had formal training in the peer specialist model of support, and has passed the State of Wisconsin certification exam or successfully becomes certified within one year of hire.  Peer Specialists work 1:1 with people enrolled in the community-based Peer Specialist programs who are beginning the process of recovery.  The Peer Specialists utilize their own unique lived experience to engage the people they are serving and role model recovery during each interaction.

The role of the Certified Peer Support Specialist is that of a coach or mentor who through their lived recovery experience, can provide the guidance and role modeling necessary to promote wellness, purpose in life, develop relationships, and the insight necessary to move forward. Peer Specialists support all individuals in the following goals:  improve quality of life for individuals, promote individuals’ recovery, increase individuals’ ability to effectively deal with challenges and problem solve crises, increase individuals’ ability to manage stressors outside an inpatient hospital setting and assist individuals in navigating between system access points and levels of care.



Essential Functions:


1. Link individuals to a variety of self-determined supports and services, including traditional mental health services such as case management, psychiatry and individual therapy, mutual aid support groups, natural supports and discover other kinds of healing and/or purposeful activities that may contribute to the recovery process.

2. Have contact with individuals a minimum of four times per month; two of these contacts must be made in person.

3. Provide 1:1 peer support services to people in the community (including their home and other community-based locations).

4. From a recovery perspective, provide a strength-based review of an individual's abilities, strengths, and assets.

5. Encourage individuals to become the expert of their own lived experiences and develop voice and choice around service participation to be empowered in their recovery.

6. Assist the individual in exploring goals and priorities while participating in the peer support program and collaborate on the creation of a plan to receive support for the duration of program enrollment.

7. Support individuals in navigating systems of care and encourage the participant to communicate with other services providers to allow for maximum self-determination and dignity in care. 

8. Complete Crisis Plans and document activities according to funding source.

9. Responsible for accurate documentation and maintaining case files as required by agency policy, government regulations, and applicable local, state, and federal codes. This includes documenting progress notes in the electronic record.

10. Work with the participants’ collateral and community contacts to promote continuity of care with written and explicit consent to support their recovery journey. 

11. Participate in visits with the participant as necessary to engage them in the recovery process. 

12. Assist participants in their process of stabilization and recovery. 

13. Provide educational discussions with small groups of participants.

14. Facilitate psychosocial or other self-help, recovery-based groups to engage participant in recognizing and understanding early triggers or signs of usage, and assist in the development of prevention strategies. 

15. Active listening and positive communication skills.

16. Attend and participate in staff meetings and weekly supervision.

17. Attend in-service training and conferences as required.

Other Duties and Responsibilities: 

1. Other job related duties as may be necessary to carry out the responsibilities of the position.

2. Other duties will be determined by the supervisor.

 

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Not Specified
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