Sales Jobs in Walnut

About the Role

GIGABYTE is seeking a motivated Sales Account Manager (B2C) to manage and grow key retail partnerships while expanding the reach of our award-winning gaming and PC solutions. This role focuses on identifying new business opportunities, strengthening account relationships, and executing strategic initiatives to accelerate growth within the retail channel.

The ideal candidate has strong accountmanagement experience in the technology or consumer electronics industry, is highly analytical, and enjoys working in a fast-paced environment.

Key retailaccounts may include(but are not limited to): Micro Center,Costco, B&H; Photo,and other major partners.

Key Responsibilities

• Manage and develop relationships with key retail accounts to drive sales growth and long-term partnerships
• Identify and pursue new business opportunities within assigned accounts
• Present and communicate the GIGABYTE brand value proposition and product portfolio effectively
• Develop mutually beneficial business plans and strategies with retail partners
• Monitor and analyze business performance metrics including SKU performance, inventory levels, returns, product exposure, and competitive pricing
• Collaborate with internal teams, including Marketing and Sales Operations, to execute channel marketing and exposure strategies
• Negotiate opportunities to expand GIGABYTE’s product presence within key accounts
• Maintain strong account communication and ensure timely execution of business initiatives

Qualifications

Required

• Bachelor’s degree in Business, Marketing, Technology, or a related field
• 3–4 years of retail account management experience in the technology or consumer electronics industry

Preferred

• Knowledge of industry trends, competitive landscapes, and customer purchasing behavior
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word, Teams)
• Ability to quickly learn new product portfolios and communicate their value and differentiation
• Strong analytical, negotiation, and problem-solving skills
• Ability to translate technical product features into business value for customers
• Self-driven with the ability to work independently and manage multiple accounts

Additional Information

Travel Requirement: Up to 20% business travel may be required for major business events such as QBR meetings, tradeshows, and partner engagements.

About Us

Gigabyte is an international manufacturer and distributor of computer hardware products including motherboards, graphic cards, laptops, PC desktops, and more. We are actively looking for individuals to be a part of an organization committed to offering passionate fans with innovative technology.

We offer an exceptional benefits package as part of our total compensation plan, such as:

• Medical Insurance (100% of employee monthly premium covered by company)
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) Retirement Plan
• Paid Holidays (including whole week of Christmas off)
• Paid Vacation Days
• Paid Time Off / Sick Days

If you believe that you are a qualified candidate for this position, please apply and e-mail us your resume.

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Senior Manager, FP&A and Operational Finance

Job Number: 34273

Job Location: Yorba Linda, CA

Schedule: 4/10: Employees work 10 hour days, 4 days a week

L3Harris' Advanced Effects (AE), provides precision electronic components, subsystems, and systems for the DOD and international allies. L3Harris' AE specializes in the design and manufacture of fuses, ignition safety devices, proximity sensors, GPS navigation systems, aerospace status indicators, and range and test solutions.

The L3Harris Interstate Electronics Corporation business was founded in 1956 and for over 65 years IEC has played a key role in the most successful defense system of modern history. With sites in Yorba Linda, CA, Cape Canaveral, FL, and Crystal City, VA, IEC is a recognized industry leader in defense and security solutions, providing critical technology advancements in the areas of GPS/Position Navigation and Timing, and Range and Test Solutions. We offer competitive benefits, an alternative 4/10 work schedule, and the opportunity to work with a talented and diverse group of professionals.

Job Description:

The Senior Manager FP&A and Operational Finance will be responsible for all aspects of FP&A and Operational Finance and will lead a team of 3-4 program finance analysts. The Senior Finance Manager will be responsible for development and distribution of financial reports to stakeholders. The Senior Finance Manager must understand the requirements of both their internal and external customers and provide useful, timely data to assist in the reporting and decision-making process. The Senior Manager will lead preparation of monthly forecasts outlooks for Orders, Sales, EBIT, Cash and Working Capital. This role requires quick and detailed thinking as well as a willingness to teach and grow.

We are seeking a proactive, self-starter with the ability to work effectively in a team environment. Must possess excellent communication and interpersonal skills to be able to collaborate with key functional stakeholders. Ideal candidate must be detail oriented with good organizational skills and capable of multi-tasking and the ability to work with minimal day-to-day supervision. Successful candidates will demonstrate an aptitude for efficiency, problem-solving, and resourcefulness, with a commitment to quality while developing their leadership skills as a key business partner. This role will partner with the IEC Finance Lead to ensure forecasting accuracy and solid finance/accounting rigor are applied across the IEC portfolio of programs.

Essential Functions:

• Prepare financial summary for and ensure financials for Monthly Business Review, Monthly Financial Review (MFR), Management Rate Review (MRR) Annual Operating Plan (AOP), Joint Strategic Plan (JSP), and any other financial reviews are accurate and complete.
• Support month end and week soft closing activities including validating actuals, revenue recognition, cost and fee ceilings, and profit bookings.
• Analyze Estimate at Completion (EAC) and for impact to financials.
• Analyze Strategic Growth Plan (SGP) program forecasts and ensure business area outlook aligns with the long-term growth strategy.
• Analyze Contract Terms and Conditions for impact to revenue recognition and ability to execute within financial processes.
• Monitor overhead budgets and analyze labor utilization.
• Prepare monthly forecasts outlooks for Orders, Sales, EBIT, Cash, Working Capital and Discretionary Spending.
• Participate in customer meetings as required.
• Lead special projects as required.
• Responsible for consolidating and analyzing program forecasts to develop the short-term forecast (STF).
• Prepare meaningful variance analysis of actual versus forecast financial performance and trend analysis.
• Load and maintain programmatic forecast utilizing FCSTGov or similar tools.
• Lead the development, maintenance, and analysis of labor, material, department expense, and burden rates.
• Perform rate modeling and rate variance analysis.
• Assist government compliance with incurred cost submission.
• Manage Pools in CostPoint
• Flexibility to work in a fast-paced dynamic organization
• Frequently responsible for managing large, complex project initiatives of strategic importance to the organization, involving large cross-functional teams
• Supports significant improvements of processes, systems, solutions, or products to enhance performance of job area. May develop new concepts or standards
• Interfaces with Program Managers, Accounting, Functional Leads, and customers as the primary source of all financial information for the portfolio they support
• Interfaces with internal and external auditors in support of revenue recognition, accounting, EVMS, rate and other operational audits.
• Experience with contracts such as CPAF, CPIF, CPFF, T&M, FFP, etc.
• Serve as a hands-on manager who actively participates in day-to-day work, stepping in to execute tasks alongside the team
• Effective interpersonal and communication skills and ability to work independently with minimal supervision.
• Responsible for knowing/following L3Harris policies and procedures.
• Ability to obtain a US Secret Security clearance.

Qualifications:

• Bachelor's degree in accounting or finance and 12 years of related experience. Graduate Degree and a minimum of 10 years of related experience. In lieu of a degree, minimum of 16 years of prior related experience.
• 10+ years of experience in Finance
• 6+ years of experience DoD programs (all services and agencies) and International programs (DCS and FMS) and Federal Acquisition Regulations (FAR)
• 4+ years' experience with FP&A financial analysis, forecasting and reporting including variance explanations

Preferred Additional Skills:

• Demonstrated strong working knowledge of and Microsoft Office applications specifically Excel and PowerPoint.
• Advanced proficiency with MS Office (Word, Excel, PowerPoint, and Outlook), especially with Excel.
• Demonstrated Process improvement mindset
• Exposure to Hyperion/HFM desired
• Experience with Integrated Baseline Reviews and EVMS Surveillance Reviews
• Experience with Propricer
• Objective thinker, problem solver with ability to execute challenging tasks to completion
• Ability to influence cooperation and develop relationships with various people in different functional areas
• Knowledge of Federal Acquisition Regulations (FAR), Cost Accounting Standards (CAS), and Generally Accepted Accounting Principles (GAAP).
• Knowledge of cost/schedule development, budgeting, financial analysis and reporting, financial modeling, corporate forecasting, and/or business acquisitions.
• Experience with Deltek Cobra, Empower, Deltek CostPoint (ERP) Hyperion/Smartview, Oracle, and FCSTGov.

In compliance with pay transparency requirements, the salary range for this role is $126,000.00 MIN - $234,000.00 MAX. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

OBJECTIVE: Classic Home is a reputable furniture company specializing in private-label brands. With a focus on quality craftsmanship and innovative design, we strive to provide exceptional furniture solutions to our customers. As a Private Label Account Specialist, you will play a key role in expanding our private label business and strengthening our client partnerships.

ESSENTIAL JOB RESPONSIBILITIES

·        Manage a portfolio of furniture private label accounts, serving as the main point of contact and building strong relationships with clients.

·        Collaborate with cross-functional teams, including product development, design, manufacturing, and logistics, to ensure successful execution of private label projects.

·        Follow up customers supply chain process for direct container shipping from overseas direct to customers. 

·        Daily communication and follow up with overseas vendors/Suppliers. Able to direct design concepts and spec information, analyze required information/details before disseminating to the suppliers.

·        Coordinate production timeline requirements with sense of urgency, diligence, and attention to detail.

·        Assist with entering, auditing, and analyzing new and existing product data information including costing, pricing, dimensions, materials, parts, and supplier information in various internal systems.

·        Conduct regular meetings with clients to understand their furniture needs, provide product recommendations, and present new design concepts.

·        Work closely with clients to develop customized private label furniture collections, considering their brand identity, target market, and pricing requirements.

·        Monitor industry trends, competitor activities, and market demand to identify opportunities for new product development and differentiation.

·        Negotiate pricing, contracts, and terms with clients, ensuring profitability and customer satisfaction.

·        Track and analyze sales data, generate reports, and provide insights and recommendations to clients and internal stakeholders.

·        Navigate, monitor, and complete task requirements in account Portal and maintain customer vendor guidelines.

·        Stay updated on industry regulations, certifications, and compliance requirements related to furniture manufacturing, labeling and maintain customer vendor guidelines to ensure the company is compliant.  

·        Works closely with inventory management.

·        Works closely with QC team overseas to address quality issues with suppliers.

·        Attending trade shows, industry events, and client visits to represent the company and promote private label offerings if necessary.

·        Follows all CH Company policies, rules, and regulations, including Safety.

·        Perform other job-related duties as assigned by company and /or Supervisor.

·        Provide training for new employees as needed.

REQUIRED SKILLS AND COMPETENCIES

·        Bachelor's degree in business, marketing, interior design, or a related field.

·        Proven experience in account management or sales within the furniture industry.

·        Strong knowledge of furniture design, materials, and manufacturing processes.

·        Have a clear understanding of the supply chain process for direct container shipping from overseas direct to customers. 

·        Excellent interpersonal and communication skills, with the ability to effectively engage with clients and internal teams.

·        Ability to manage multiple accounts and projects simultaneously while maintaining attention to detail.

·        Ability to understand client needs and translate them into successful private label furniture collections.

·        Strong negotiation and problem-solving abilities, with a focus on driving sales and revenue growth.

·        Proficient in using e-commerce platforms, order management systems, and Microsoft Office Suite. (Excel pivots, v-look up, Word, PowerPoint, Outlook); strong data entry skills

·        Basic knowledge of project management within the home décor industry a plus.

·        Excellent attention to detail and organizational skills and critical thinking abilities

·        Strong communication skills in both verbal and written.

·        Ability to multi-task several priorities and possess solid time management skills.

·        Prepare purchasing documents and other tasks if necessary.

WORKING CONDITIONS

• Normal office environment
• Ability to work sitting down with some walking up and down the stairs.

Compensation:

$50k-$65k/year open to negotiation.

BMS CAT is a national leader in disaster restoration. From initial clean-up to complete rebuilds, BMS CAT is there every step of the way. We work on multi-million dollar commercial projects as well as several thousand dollar residential losses and everything in between. Founded in 1948, we have a long-standing reputation in our industry.

We are a team built on high energy, high performing individuals who work together to maintain BMS CAT as an industry leader.

Position Summary

One of the most exciting roles in our company, the E.R.C., is first on the scene when there is a fire or flooding. From securing the property, to cleaning and drying, to content restoration and all the way through rebuilds, BMS CAT offer the services to restore the property back to its original condition. Once the fire department leaves the scene, our work begins! In this role you will make contact with the person or persons who are responsible for hiring the company to clean and repair the damage caused in the fire or flood. That person may be a homeowner, a facilities manager or a representative from a management company, so the ability to talk to a wide range of personalities is key. To excel in this role, you must be able to empathetically walk the prospect through the process, so they will see you as a partner they can count on.

Essential Functions

This position will allow you to interact with both commercial and residential property owners. This is a high adrenaline sales role will have you right in the middle of the action. This is a high-profile position with the potential to grow into a sales leadership position as you continue to build on success.

Experience and Skill Requirements

To succeed in this role, you must have energy, and the drive to go the extra mile. At least one year of outside sales and cold calling is required. You must possess the empathy to counsel property owners through the trauma of a fire or flood, along with the ability to close the sale right then. This job will require you to answer the call whenever a fire occurs so you must be willing to respond 24/7. Preferred background in insurance (adjusting and/or producing).

Compensation

As an E.R.C. you will receive a base salary along with a lucrative commission program. Your compensation will vary by experience level. This can be discussed during the first interview. In addition, you will be provided with a company vehicle, gas card, EZ pass/Toll Tag, lap-top, smart phone and all the tools you will need to assure success. We offer medical, dental, vision, and a 401 (k) plan.

• Base Pay Maximum: $75000
• Base Pay Minimum: $48000

If this sounds like you, please APPLY TODAY!

BMS CAT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

PURPOSE:

The Marketing Manager is responsible for leading the development and execution of the company’s comprehensive marketing strategy to drive brand awareness, revenue growth, and market expansion. This role provides strategic direction across digital, print, event, and content marketing initiatives while managing performance metrics, budgets, and vendor partnerships.

The Marketing Manager collaborates cross-functionally with leadership, sales, operations, and external partners to ensure alignment with business objectives and delivers measurable marketing results. This position also oversees and develops marketing team members, fostering innovation, accountability, and continuous improvement.

ESSENTIAL DUTIES:

Strategic Leadership

• Develop and execute a comprehensive marketing strategy aligned with company growth objectives.
• Lead brand positioning and ensure consistent messaging across all platforms and channels.
• Identify new market opportunities, target segments, and geographic expansion strategies.
• Recommend and implement data-driven marketing initiatives to increase customer acquisition and retention.

Campaign & Digital Marketing Management

• Oversee the planning, execution, and optimization of multi-channel marketing campaigns.
• Lead digital marketing strategy, including website management, SEO/SEM, email campaigns, and social media initiatives to drive traffic, engagement, and brand recognition.
• Ensure timely communication of campaign objectives, deliverables, and timelines to internal teams and stakeholders.
• Monitor KPIs and marketing analytics, providing actionable insights and performance reporting to leadership.
• New website design and project management in collaboration with selected agency

Market Research & Competitive Intelligence

• Analyze market trends, customer behavior, forecasts, and competitor activity to inform strategy.
• Translate research findings into practical marketing initiatives and business recommendations.

Event & Trade Show Leadership

• Oversee marketing efforts for trade shows, conferences, customer events, and corporate meetings.
• Ensure cohesive branding, messaging, and measurable ROI for all event initiatives.

Content & Brand Management

• Direct the creation of marketing materials, including digital content, print collateral, blogs, newsletters, and promotional materials.
• Maintain oversight of the company website and ensure content accuracy, relevance, and brand alignment.
• Manage the development and maintenance of marketing asset libraries and brand standards.

Budget & Vendor Management

• Develop, manage, and optimize the annual marketing and event budget.
• Oversee relationships with external vendors, agencies, designers, and printers to ensure quality, cost efficiency, and on-time delivery.

Team Leadership & Development

• Manage, mentor, and develop marketing team members.
• Establish performance expectations, provide coaching, and promote professional growth.
• Foster a collaborative, results-oriented team environment.

Performance & Accountability

• Establish marketing targets aligned with company objectives and ensure achievement of measurable results.
• Ownership of CRM system– hygiene, top of funnel, and training
• Regularly present campaign performance, ROI, and strategic recommendations to executive leadership.
• Ensure compliance with company policies and procedures.
• Promote and exemplify company values in Safety, Customer Focus, Teamwork, Integrity, and operational excellence.

Job Qualifications

Must be able to perform all the essential duties of the position satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Marketing, Business, Communications, or related field required.
• 5–10 years of progressive marketing experience, including strategic planning and execution.
• Proven experience managing and developing a team.
• Demonstrated success leading multi-channel marketing campaigns and measuring ROI.
• Experience in event marketing and trade show coordination preferred.
• Strong analytical skills with the ability to interpret data and market insights.
• Exceptional organizational, project management, and time management skills.
• Excellent written and verbal communication skills.
• Must have foundational computer skills, including Microsoft Office Suite (Outlook email and calendaring), Excel, Word, Autodesk Fabrication
• Additional experience desired: Microsoft Dynamics CRM 

COMPANY DESCRIPTION:

Superior Duct Fabrication, Inc. manufactures duct work and sheet metal products for the HVAC industry, as well as industrial dust collection and exhaust systems. Our goal is to provide superior service and high-quality products to our customers to enable them to meet their deadlines. We work closely with customers on a wide range of commercial projects all over the Western US, shipping from our five locations in Pomona and Camarillo, California. Las Vegas, Nevada, Tempe, Arizona, and Columbus, OH.

About Grocery Outlet

Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact.

Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success.

The Independent Operator Role

The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand.

Key Responsibilities:

• Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth.
• Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence.
• Buying & Merchandising: leveraging Grocery Outlet’s unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community.
• Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better”
• Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability.
• Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store.

Benefits:

• Operational Autonomy: Run your store the way you think is best for your community, employees, and business.
• Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be.
• Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule.
• Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise.

Qualifications:

• Minimum of 4 years’ retail store Management or multi-unit restaurant management experience.
• Entrepreneurial mindset with a passion for retail and customer service.
• Strong leadership skills and the ability to build and develop a team.
• Business acumen, including financial and operational management experience.
• Willingness to relocate and commit to the full training and onboarding process.
• A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network.

This is not the right opportunity for you if you…

• Are looking for a passive investment or absentee ownership.
• Are interested in selling property or real estate to Grocery Outlet.
• Are expecting Grocery Outlet to build a store in a specific location at your request.

If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you!

Grocery Outlet Privacy Policy -

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Supervisor is responsible for managing and maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in and assist with the creation of effective product and visual merchandising in the store to drive sales and create a positive customer experience that is easy to shop and outfit head to toe
• Participate in and assist with the creation of store event and CRM activities that are subliminal and focused to reward repeat business in a focused, efficient and approachable manner
• Be entrepreneurial in all aspects of retail from visual merchandising to sales generation to marketing and event coordination with big idea thinking
• Provide mentorship to part-time and seasonal client associates

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Experience with back office operations management, visual merchandising and recruitment / training
• Strong written and verbal communication skills
• Ability to manage and mentor a team
• Ability to work effectively and collaboratively with cross-functional teams and stakeholders
• Ability to make decisions independently, or escalate when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Business or related field preferred
• 1-3 years’ experience in retail store management
• 2 years’ experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a designated professional office workstation and environment.
• Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software.

Crane Authentication is the world leader in brand authenticity and integrity, with a heritage spanning more than 40 years. We serve many of the world’s leading brand owners, licensors, and media rights owners (including around half of the Interbrand 100 Best Global Brands 2021) and are the only provider that addresses brand value and vulnerability across physical and digital domains. Crane is also a provider of high-security and compliance solutions to governments. At Crane, designers work with technologists, integrators, analysts, and domain experts to ensure solutions are brand-led, practical, and effective.

As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues, and enforce compliance. Customers from different business sectors and levels of government trust its team of 1,250 people for their expertise in R&D, security design, engineering, and data-driven insights. With a presence in 15 countries on three continents, the Crane Authentication team understands the regional nuances of the opportunities and challenges facing its customers.

The Customer Service Representative serves as the main contact to resolve customer issues and foster a positive relationship between the customers and the company.

Essential Functions Performed by the Position

· Responds and ensures customer enquiries and requests are addressed in a timely manner.

· Coordinates with the sales team and internal departments to ensure the production quality and customers’ requirements are met.

· Handles customer complaints according to the company procedures and service standard.

· Communicates with the sales team and internal departments to maintain updated customer profile information.

· Prepares proforma invoices for Prepaid Customer, track the payment and inform the accounting Dept. to release the order to customer.

· Takes orders, determines charges, and oversees billing or payments.

· Provides information about products and services and responds to questions and complaints professionally.

· Maintains accurate records of all transactions made in connection with work.

· Performs desk coverage duties for Buyer within US Office when employee is out of office.

· Provides warehouse support on an as needed basis.

· Provides internal support to other teams on an as needed basis.

Position Qualifications Education:

· Bachelor's degree is desirable.

Experience:

· At least one year’s experience in a customer facing role.

· At least one year’s experience in the garment/textile/sportswear industry.

Knowledge, Skills, and Abilities :

· Customer/supplier liaising skills.

· Effective communication skills in listening, speaking, and writing, to respond to the customer clearly and accurately.

· Understand customers’ needs and concerns to resolve the topic as efficiently and effectively as possible.

· Respond to questions and complaints in a friendly and professional manner.

· Good interpersonal skills. Be patient and polite, especially when dealing with difficult customers.

· Able to analyze situations, investigate problems, and determine solutions.

What we offer:

Crane offers competitive benefits, tailored to each region in which we operate. In addition to benefits, our employees enjoy perks such as company-sponsored wellness programs, volunteer opportunities, regular team building and engagement events and learning and development opportunities.

We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, team-oriented environment where organization and attention to detail matter? If so, we’d love to meet you!

We’re seeking an amazing Customer Service Specialist to join a growing team in North Orange County. This role is perfect for someone who is proactive, collaborative, and highly organized, with strong communication and technical skills.

What You’ll Do

• Provide outstanding customer support via phone, email, and internal systems
• Manage scheduling, order processing, and customer follow-ups
• Maintain accurate records in ERP/SAP systems
• Collaborate cross-functionally with operations, sales, and leadership teams
• Resolve customer inquiries efficiently and professionally
• Ensure data accuracy and attention to detail in all transactions

What We’re Looking For

• Bilingual in Spanish (preferred but not required)
• Detail-oriented and highly organized
• Strong team player with a collaborative mindset
• Excellent verbal and written communication skills
• Comfortable managing scheduling and coordinating logistics
• Tech-savvy with experience in ERP systems (SAP knowledge strongly preferred)
• Ability to multitask and prioritize in a dynamic environment

Why Join Us?

• Supportive, team-driven culture
• Opportunity to grow and develop professionally
• Stable and thriving organization

Benefit offerings:

Benefits include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

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