Sales Jobs in Tysons Virginia

108 positions found

Pre-Sales Solutions Engineer
✦ New
Salary not disclosed
Cellebrite Title: Pre-Sales Solutions Engineer Location: Tysons, VA, US Company Overview: Cellebrites (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world.

Cellebrites AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy.

Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrites digital forensic and investigative solutionsavailable via cloud, on-premises and hybrid deploymentsto close cases faster and safeguard communities.

To learn more, visit us at , and find us on social Position Overview: As a Pre-Sales Solutions Engineer, you aim to lend your technical proficiency to the sales account team throughout the sales journey.

This contribution is vital for amplifying growth and securing the successful introduction of Cellebrites comprehensive digital intelligence solutions to law enforcement agencies across the Eastern territory.

This role demands extensive travel (50-75% of the time) and will directly report to the regional manager of Solutions Engineering for State and Local Government East.

To ensure success, seamless cooperation with the R&D, Product Business Management, Customer Success Management, Technical Customer Support, and Marketing teams is essential.

Foster relationships with potential and existing clients to actively determine current and prospective customer technology needs and gain a deep understanding of their product requirements.

Collaborate effectively with Account Executives to create and uphold account strategy plans, spotlighting newfound opportunities for expansion.

Establish yourself as a dependable technical consultant for Cellebrite's clients by: Equip customers with a thorough understanding of Cellebrite's solutions portfolio and industry trends to propel their objectives.

Showcasing the technical benefits, cost-effectiveness, and operational enhancements of our solutions.

Collect feedback and effectively relay it to the corresponding internal teams.

Attend educational workshops, review professional literature, build personal networks, and engage in professional groups to stay updated professionally and technically.

Document customer interactions and escalate issues as required.

Organize and host discovery workshops with key strategic clients to identify workflow inefficiencies and amplify the value of our existing solutions.

Deliver a tailored strategy to aid decision-making within these organizations.

Represent the company at industry trade shows and conferences to promote the value of Cellebrite's newest solutions and technologies.

Foster a collaborative environment by working in unison with your Solutions Engineering peers.

Maintain competitive awareness and provide competitive differentiation during sales engagements.

Office Location: Remote Holds a bachelor's degree or possesses equivalent practical experience.

Prior experience collaborating with or working in Law Enforcement, Federal, or Military organizations is advantageous.

Strong knowledge of mobile/computer forensics tools, methodologies, and best practices.

Be able to discuss, display, or relate to LEO Investigator skills such as: Understanding forensic techniques and how to apply them to gather evidence in an investigation.

Noticing subtle details that might be crucial to solving a case.

Ability to analyze complex information, identify patterns, and solve problems logically.

A minimum of four years in Customer Success, Solutions Engineering, or Public Safety leadership.

Broad background in Information Technology
- Familiarity with Windows/Linux environments, networking, SaaS, PaaS, IaaS, and storage systems Exceptional skills in public speaking and presentation Robust abilities in business analysis Proven leadership capabilities across various functions PIa5f1ad3ef5b9-3817
Not Specified
PT Clerk - Pick From Store - 0249
✦ New
Salary not disclosed
Annandale, VA 16 hours ago
Who Is Giant?
With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as one store on Georgia Avenue in Washington D.C. in 1936, now has grown to over 160 stores spanning across D.C., Maryland, Virginia and Delaware.
Giant's mission is beyond stocking groceries on shelves, we strive to be the most trusted and loved local food retailer in our community.
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Why Work at Giant?
At Giant, we love what we do, and make it easy for you to love it, too! Every day, we build on our over 80-year legacy of innovation, quality, and value and hard work to keep our top spot in the market and with our customers. The most important part of that? Our people.
Giant's thousands of associates in our stores, distribution centers and corporate headquarters have one thing in common: the opportunity to advance their career. We proudly hire and promote from our own ranks, offering opportunities to learn and advance, take trainings and earn degrees, serve our communities, receive recognition for their work and have a career, not just a job.
We proudly host Business Resource Groups (BRGs) - six voluntary employee-led groups that help build community and are aligned with our mission, values, goals, business practices and objectives. The BRGs programming is designed to support their members and our associates through social activity, volunteering and professional development opportunities.
Our mission is to provide convenient ways for our customers to prepare meals for moments that matter most through meal solutions, recipe inspiration, time-saving services like pickup and delivery and beyond. Giant also values being a better neighbor. One way we support our neighbors is by providing donations and charitable efforts to our local partners that support our main charitable causes.
We'd love for you to become part of the Giant family and join us in our journey of being a Better Place to Work, a Better Place to Shop and a Better Neighbor - because, after all, our people truly make us Giant.
Not Specified
Account Manager | Entry Level
✦ New
Salary not disclosed
Tysons Corner, VA 11 hours ago

Account Manager | Entry Level


At NCA Inc, we work hard to develop an industry-leading team. Therefore, we are currently interviewing for an Entry Level Account Manager who will take the time to meet with business owners one on one in a consultative approach. By putting customer satisfaction first, we secure the future for our clients.


We work hard to develop an industry-leading sales team. Therefore, we are currently interviewing for an Entry Level Account Manager. The ideal Account Manager is someone who loves working with people, building relationships with their team, and looking for a fun, upbeat environment they can thrive in!


As Entry Level Account Managers, our goal is to form long-term, trusting relationships with our customers for years to come. We represent a large portfolio of clients and offer our customers valuable insight and advice pertaining to our clients' services. This allows us to help our customers make informed and strategic decisions that will help their businesses.


This is a great opportunity for someone who has retail, restaurant, hospitality, bartending, or customer relations experience!


Account Manager Job Functions:

  • Engage with customers, in-person, in a professional, friendly manner
  • Take the time to meet with customers one on one in a consultative approach
  • Operates as the point of contact for your customer portfolio on behalf of various clients
  • Generate sales among customer accounts
  • Work with the team on sales goals and business development needs


Skills of the ideal Account Manager:

  • Strong interpersonal skills
  • Fun and engaging
  • Excellent communication skills, both written and verbal
  • Good negotiation skills
  • Innovative
  • Self-motivated
  • Positive attitude
  • Great work ethic
  • Bachelor's Degree
  • Ability to work full-time and reliably commute to the office
  • 0-3 years of relevant work experience (especially working with customers; restaurant and retail experience is a major plus!)


Benefits for the Account Manager role:

  • Leadership development
  • Extensive training
  • Positive and supportive team-oriented environment
  • Recognition and incentives
  • We offer two compensation packages: 1) pay is based on uncapped commissions averaging $800-1500+ per week or, 2) weekly base pay of $800 plus bonuses. All details are further reviewed in-depth throughout the hiring process.


Thank you for your interest! Upon the submission of your application, if found qualified, please expect a call from our hiring department.

Not Specified
Clinical Trial Service Line Manager
✦ New
Salary not disclosed
Bethesda, MD 11 hours ago

Why United Theranostics

At United Theranostics, patients are at the center of everything we do. We started our practice to address the urgent need for meaningful access to radiopharmaceutical therapy (RPT) in the community. We provide a personal, comfortable environment for patients to receive these treatments in the outpatient setting.


About the Role

We are looking for a driven Clinical Trial Service Line Manager to lead awareness, education, and patient enrollment for United Theranostics' clinical trial portfolio. You will work hand-in-hand with our sales team, referring physician offices, and internal clinical teams to identify eligible patients and connect them with the right trials. Serving as the organization's subject matter expert on active trials, you'll bridge referring providers, the business development team, and internal research staff — equipping the field team with the education, tools, and support needed to expand trial participation.


What You'll Do


Clinical Trial Leadership

  • Serve as the primary commercial resource for the clinical trial service line, driving awareness and patient enrollment across all centers.
  • Maintain working knowledge of all active and upcoming clinical trials, including indications, eligibility criteria, and referral pathways.
  • Develop and execute strategies to increase clinical trial awareness and patient enrollment across the Company's centers.
  • Drive identification and evaluation of new clinical trial opportunities aligned with organizational capabilities and physician interest.
  • Collaborate with clinical leadership and trial coordinators to ensure referring physicians receive timely updates on trial availability.


Field Team Education & Enablement

  • Educate and support the sales team on the clinical trial portfolio, including eligibility criteria, patient identification strategies, and referral workflows.
  • Provide ongoing training and field support so Account Executives can effectively communicate trial opportunities to referring providers.
  • Develop educational materials, referral guides, and tools that simplify trial discussions for referring physicians.


Referring Physician Engagement

  • Act as a liaison between referring offices and clinical trial teams.
  • Build and maintain relationships with referring providers, sponsors, research networks, and patient advocacy groups to generate consistent referrals and support trial growth.
  • Conduct educational meetings with physician practices to introduce and explain available clinical trials.
  • Assist referring offices in identifying potential patient candidates and navigating referral processes.
  • Serve as the primary point of contact for trial-related questions, facilitating patient enrollment and smooth referral processes.
  • Track referral trends and pipeline activity to prioritize high-value opportunities and optimize enrollment outcomes.


Collaboration with Clinical Operations

  • Work closely with Clinical Research Coordinators and investigators to maintain alignment between clinical operations and referring providers.
  • Collaborate with internal physicians, clinical staff, and site leadership to align trials with clinic workflows and patient care priorities.
  • Communicate feedback from referring physicians and Account Executives to internal research teams to improve processes and access.
  • Partner with the Director of Clinical Trial Operations to align trial strategy and multi-site execution.


Market Development

  • Identify opportunities to expand clinical trial awareness within oncology and other relevant specialties.
  • Monitor referral trends and identify barriers to trial participation.
  • Assist in launching new trials by developing education and outreach plans for referring providers.
  • Manage direct-to-patient clinical trial marketing efforts in conjunction with internal and external marketing teams.
  • Track KPIs for trial growth, referral volume, pipeline conversion, and marketing engagement effectiveness.
  • Provide leadership with regular updates on trial opportunities, enrollment metrics, and outreach performance.


About Our Team

We foster a collaborative, agile work environment where everyone pitches in. We value open communication, shared ideas, and a strong sense of team. As a growing clinical organization at the forefront of radiopharmaceutical therapy and precision medicine, we offer the opportunity to shape a service line from the ground up and make a meaningful impact on patient access to innovative cancer treatments. If you thrive in a dynamic environment where your contributions are visible and valued, you'll fit right in.


What You'll Need to Get the Job Done

  • Bachelor's degree in life sciences, health sciences, nuclear medicine technology, or related field required; advanced degree or clinical research certification preferred.
  • Minimum 5 years of clinical research or clinical operations experience in healthcare or life sciences.
  • Experience supporting physician engagement, referral processes, or clinical trial enrollment strategies.
  • Demonstrated knowledge of FDA regulations, ICH Good Clinical Practice guidelines, and human subject protection requirements.
  • Experience managing radiopharmaceutical or nuclear medicine clinical trials strongly preferred.
  • Strong project management and multi-site coordination skills.
  • Proficiency with clinical trial management systems (CTMS), electronic data capture (EDC) systems, and operational reporting tools preferred.
  • Occasional travel required.


What Will Make You Great at this Job

  • Demonstrated ability to build and maintain trusted relationships with referring physicians, internal providers, and sponsors.
  • Proven success in clinical program or service line growth in a clinical setting.
  • Excellent communication, organizational, and problem-solving skills.
  • A collaborative mindset and comfort working across sales, clinical, and research teams.
  • Strong sense of ownership and the ability to prioritize in a fast-paced, multi-site environment.
  • Genuine passion for improving patient access to innovative treatments.
Not Specified
Customer Service Representative
✦ New
Salary not disclosed
Arlington, VA 1 day ago

As a Customer Service Specialist, you will be the trusted partner our Members rely on. You’ll research and resolve member inquiries regarding existing policies through multiple channels—including phone, e-mail, mail, and in person—while providing timely, professional, and empathetic support. With each interaction, you will demonstrate Navy Mutual’s unwavering commitment: to protect those who defend us.

You will also document all interactions and insights in our CRM system, ensuring accuracy, transparency, and opportunities for continuous service improvement.


Key Responsibilities

  • Deliver exceptional customer service by accurately addressing inquiries across phone, email, mail, and in-person channels.
  • Efficiently navigate multiple systems—including Outlook, CRM/Salesforce, policy administration platforms, imaging systems, call center tools, calculators, and illustration systems—to resolve member needs.
  • Maintain strong working knowledge of the full life cycle of Life and Annuity products, such as Billing & Collections, Distributions, and In-force processes.
  • Counsel and assist Members with policies at risk of lapse or termination; oversee reinstatements and handle all contract-related activities and in-force illustrations.
  • Proactively reach out regarding address changes, billing matters, and statement notices.
  • Educate Members and their families on military benefits and Navy Mutual products; refer potential sales opportunities to appropriate representatives.
  • Represent Navy Mutual with professionalism and empathy, ensuring every Member feels valued, informed, and supported.

Qualifications

  • Bachelor’s degree and/or 3–5 years of call center and customer service experience.
  • Life insurance expertise preferred.
  • Strong understanding of call center operations, processes, and tools—including CRM and multi-queue phone systems.
  • Exceptional attention to detail; committed to accuracy and high-quality service.
  • Independent thinker and problem-solver with the ability to juggle multiple inquiries and adapt to changing needs.
  • Professional, composed, and customer-focused—even under pressure.
  • Self-directed, motivated, and driven to go the extra mile to support Members and Navy Mutual’s mission.
Not Specified
Senior Demand Planner
✦ New
🏢 JOOLA
Salary not disclosed
North Bethesda, MD 1 day ago

JOOLA is seeking a Senior Demand Planner to play a critical role in driving forecast accuracy, optimizing inventory levels, and supporting scalable growth across our global business. This role will partner closely with cross-functional teams—including Product, Sourcing, and Sales—to align supply with demand in a fast-paced, high-growth environment.

The ideal candidate brings strong analytical capabilities, a proactive mindset, and the ability to translate market insights into actionable planning strategies.


Responsibilities:


  1. Demand Forecasting & Analysis
  • Develop and maintain SKU-subsidiary level demand forecasts in monthly increments, incorporating historical data, market trends, and subsidiary input.
  • Validate forecasts with subsidiary leaders to ensure alignment with local market dynamics (e.g., regional promotions, cultural trends).
  1. Cross-Functional Collaboration
  • Partner with the sourcing team to translate demand plans into actionable production schedules and sourcing strategies.
  • Work with the product development team on assortment planning, including phase-in/phase-out recommendations for SKUs.
  1. Executive Reporting & Insights
  • Prepare and present demand forecast insights to executives, highlighting trends, seasonal patterns, gaps, risks, and opportunities.
  • Provide actionable recommendations to address forecast variances and capitalize on emerging market opportunities.
  1. Process Optimization
  • Identify and mitigate risks (e.g., supply chain disruptions, tariff changes) impacting demand plans.
  • Implement tools and methodologies to improve forecast accuracy and operational efficiency.
  1. Regional Market Expertise
  • Monitor regional economic, cultural, and competitive factors influencing demand (e.g., holidays, regulatory changes).


Qualifications:


Education & Experience

  • Bachelor’s degree in Supply Chain Management, Business, Statistics, or related field. Master’s degree or MBA preferred.
  • 4+ years in demand planning, inventory management, or supply chain roles, preferably in multinational organizations.
  • Experience in US and American markets, with knowledge of regional logistics, consumer behavior, and regulatory environments.

Technical Skills

  • Proficiency in demand planning tools (e.g., SAP IBP, Oracle Demantra, Kinaxis) and ERP systems (e.g., SAP, Oracle).
  • Advanced Excel skills (PowerQuery, pivot tables, macros) and data visualization tools (Power BI, Tableau).
  • Strong understanding of statistical forecasting methods (e.g., moving averages, regression analysis).

Soft Skills

  • Excellent communication skills to collaborate with global teams and present insights to executives.
  • Analytical mindset with attention to detail.
  • Fluency in English.

Preferred Qualifications

  • APICS/IBF certification (e.g., CPIM, CSCP).
  • Experience using Python libraries (e.g., Pandas, NumPy, statsmodels, scikit-learn, fbprophet) to build demand forecasting models
  • Experience in consumer goods, retail, or manufacturing industries.


About JOOLA:


JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.

Not Specified
Operations Training Manager
✦ New
Salary not disclosed
Sterling, VA 1 day ago

The Operations Training Manager plays a critical role in shaping the success of JK Moving Services’ Household Goods and Commercial Operations. Leads the design, delivery, and continuous improvement of training programs that support operational excellence across the organization. Onboarding new drivers, preparing seasonal teams and maintaining compliance standards, this role ensures our workforce is equipped to perform at the highest level.

As the leader of the operations training function, oversees a team of trainers and manages multiple dedicated training facilities. Acting as a key liaison between Operations leadership and frontline crews, brings training to life in real-world settings including in the warehouse, on the trucks, and working directly with teams on site. This is a hands-on role focused on building capability, reinforcing standards, and driving measurable performance outcomes.

Role Type: People Leader

Location: M1 Warehouse, Sterling, VA (with travel for job audits)


REQUIRED QUALIFICATIONS

• 3-5+ years in training, operations, or workforce development (moving, logistics, or transportation strongly preferred)

• Demonstrated experience designing and delivering training programs at scale

• Strong working knowledge of OSHA/DOT/FMCSA regulations and compliance requirements

• Proven ability to manage and develop a small team

• Proficiency with data analysis and reporting (Excel, Power BI, Tableau, SQL)

• Excellent communication skills, comfortable presenting to executives and coaching production crews

• Experience conducting field audits and providing constructive, actionable feedback

• Project management capability with multiple concurrent initiatives

• Ability to work in external and warehouse environments and observe field operations

– Ability to lift/carry +50lbs and walk/stand for up to 8 working hours

• Ability to travel: Regular local travel for job audits; occasional off-site audits


PREFERRED QUALIFICATIONS

• Direct experience in household goods and commercial office moving or transportation industry

• Familiarity with learning management systems (LMS)

• Experience managing H2B visa programs or seasonal workforce logistics

• CDL or operational field experience (not required, but respected)


CORE RESPONSIBILITIES


Training Operations

• Manage the Household Goods (HHG) and Commercial training at the main JK Warehouse locations; ensure facility readiness and resource availability

• Lead, develop, and hold accountable a team of training facilitators

• Design, build, and continuously update all training curricula, materials, and SOPs

• Create and implement standardized LD driver onboarding aligned to JK standards

• Conduct live job audits (local, commercial, and Over the road) to assess crew performance and provide real-time coaching


Compliance & Standards

• Maintain current knowledge of OSHA, DOT, FMCSA, and contract-specific requirements

• Track crew compliance through data analytics; identify trends and gaps

• Monitor documentation adherence across certifications, training records, and safety files

• Coach production teams to meet JK standards; escalate issues as needed


Program Management

• Plan and execute the Annual Long Distance Driver Conference (February)

• Develop and deliver semi-annual refresher training for operation staff (Jan-Apr, Oct-Dec)

• Manage seasonal workforce onboarding during peak season (May-Aug)

• Oversee H-2B visa program training and logistics (Apr-Sep): housing, transport, qualifications, compliance

• Coordinate with Safety on driver development programs

• Develop training programs for new products and services from enterprise initiatives.


Strategic Partnership

• Meet regularly with Operations leadership to review crew performance data and training effectiveness.

• Meet regularly with various business units (BU) leadership to review contractual compliance and changes.

• Master all operational technology and applications; train staff on adoption.

• Update training programs based on operational and BU feedback and evolving business needs.

• Track technology adoption metrics; identify barriers and provide targeted support.

Additional Responsibilities

• Support high-level/high-end client services as needed

• Meet with sales team leadership to track and/or develop existing/new services or products.

• Evolve with strategic initiatives and enterprise plans for additional duties and responsibilities.

internship
Director of Compensation
✦ New
Salary not disclosed
Herndon, VA 1 day ago

Sparks Group has partnered with a leading Government Contractor seeking a Senior Director of Compensation. If you have 7+ years of experience in compensation management with significant experience in developing and administering sales compensation plans including bonuses, commissions, or other incentive programs, along with executive compensation expertise, this is the ideal role for you.

Key Responsibilities:

  • Lead the development and implementation of compensation strategies, policies, and programs to attract, retain, and motivate top talent.
  • Design, communicate, implement, and administer sales compensation plans, including bonus structures, commissions, and other incentives.
  • Provide guidance and oversight on executive compensation programs, including long-term incentives, equity awards, and executive pay benchmarking.
  • Analyze and benchmark compensation data to ensure competitive positioning in the marketplace.
  • Collaborate with senior leadership to design compensation plans that align with business goals, performance, and market trends.
  • Conduct thorough pay equity analysis and work to ensure internal equity and external competitiveness across all levels.
  • Write, update, and maintain compensation policy documents, ensuring they are clear, compliant, and aligned with company goals.
  • Provide expert guidance and counsel to HR business partners, managers, and leadership on compensation matters.
  • Oversee the development and maintenance of compensation-related reports, dashboards, and metrics.
  • Lead the administration of annual compensation review cycles, including salary planning, merit increases, and bonus programs.
  • Manage the creation and maintenance of salary ranges and structures to ensure internal consistency and external competitiveness.
  • Stay current with compensation trends, regulations, and best practices to ensure compliance and competitiveness.
  • Drive projects and initiatives that streamline and improve compensation processes and systems.
  • Utilize Workday compensation tools to administer and manage compensation programs effectively.

Qualifications:

  • Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field (Master’s preferred).
  • 7+ years of experience in compensation management, with a strong background in designing and implementing compensation programs, including sales compensation and executive compensation.
  • In-depth knowledge of compensation principles, market trends, and relevant legislation (e.g., FLSA, EEO, FMLA).
  • Proven experience developing, communicating, implementing, and administering sales compensation plans (bonuses, commissions, incentives).
  • Understanding of pricing and labor category analysis and market pricing within a government contractor setting and proposal response activities.
  • Experience in designing and managing executive compensation programs.
  • Strong analytical skills with the ability to interpret data and make strategic decisions.
  • Advanced proficiency in compensation tools, HRIS (especially Workday), MS Excel (pivot tables, VLOOKUP, etc.) and Sharepoint.
  • Ability to write, update, and maintain clear and compliant compensation policy documents.
  • Ability to think strategically and act tactically with a focus on delivering high-quality results.
  • Highly focused on data quality and producing first-class, well considered and comprehensive work product. Able to make solid judgement working with and engaging cross-functional resources while communicating with stakeholders in all projects and processes.
  • Preferred Qualifications:
  • Certified Compensation Professional (CCP) designation is required, PHR and SHRM-CP certification
  • Experience with Workday HRIS or comparable systems
Not Specified
Manager, Inforce Policyholder Services
✦ New
🏢 Navy Mutual Aid Association
Salary not disclosed
Arlington, VA 1 day ago

The Manager, Inforce Policyholder Services leads policy-level servicing and contract administration across the Association’s life insurance and annuity products. This role is responsible for ensuring accurate, timely, compliant, and risk‑controlled execution of policy changes, disbursements, and complex servicing transactions, while fostering a strong service culture and driving operational excellence.

This is a highly visible leadership role in a regulated environment, ideal for a seasoned insurance operations leader who combines technical expertise with people leadership, process discipline, and a commitment to exceptional member service.

What You’ll Do

Under the direction of the Director of Operations, you will:

Leadership & Team Management

  • Lead and support a team of inforce servicing professionals, including senior specialists and annuity-focused roles
  • Provide daily coaching, performance feedback, and development support to ensure high-quality, compliant outcomes
  • Manage workload allocation, PTO requests, timecards, performance evaluations, and corrective actions as needed
  • Foster a culture of accountability, compliance, documentation excellence, and member-focused service

Policy Servicing & Disbursements

  • Oversee all policy change requests, including beneficiary and ownership changes, assignments, contract updates, and corrections
  • Manage regulated, high-impact servicing functions, including POA processing, policy conversions, 1035 exchanges, illustrations, loan and cash value inquiries, and statement generation
  • Ensure accurate and compliant processing of all outgoing financial transactions, including disbursements, policy loans, partial withdrawals, and full surrenders
  • Oversee tax-related transactions and corrections, coordinating closely with Finance to ensure accurate IRS reporting

Compliance, Risk & Controls

  • Ensure adherence to insurance regulations, internal controls, and Association policies
  • Maintain audit-ready documentation and support internal and external audits
  • Implement and monitor fraud prevention controls related to policy changes and disbursement activity
  • Manage research and resolution of accounting items generated through servicing or disbursement activity

Operations & Continuous Improvement

  • Track daily production metrics, KPIs, KRIs, and SLAs; provide reporting and insights to leadership
  • Identify operational gaps, process improvements, and system enhancement needs
  • Develop, maintain, and enhance clear operating procedures and documentation
  • Serve as a subject-matter expert on policy administration, disbursements, and contract servicing

Collaboration & Industry Engagement

  • Partner across Operations, Finance, Sales, and Compliance to resolve complex, escalated cases
  • Handle escalated member inquiries promptly, professionally, and in alignment with escalation protocols
  • Stay informed on industry regulations, best practices, and emerging trends through trade groups and forums

What We’re Looking For

Required Qualifications

  • Bachelor’s degree in Business or related field and 3+ years of life insurance policy administration experience
  • OR
  • 7+ years of direct life insurance policy administration experience
  • Minimum 3 years of experience directly managing staff, including coaching, performance management, and corrective action
  • Deep knowledge of life insurance and annuity contracts, disbursements, taxation, and servicing requirements
  • Strong analytical, organizational, and documentation skills
  • Sound judgment and strong understanding of compliance in a regulated environment
  • Ability to manage competing priorities with exceptional attention to detail
  • Advanced working knowledge of Microsoft Excel

Preferred Qualifications

  • Industry designations such as FLMI, ACS, PCS, or CLU
  • Experience with budget management
  • Demonstrated ability to analyze, summarize, and clearly communicate complex insurance topics and data
Not Specified
Junior Customer Service Representative III-w2 Only
✦ New
Salary not disclosed
Reston, VA 1 day ago

nTech Workforce has an immediate 23203 Junior Customer Service Representative III

Terms of Employment

  • W2 Contract, 12 Months
  • This role is full time onsite reporting at 1068 N Front ST, Baltimore, MD.
  • Work Schedule: 08:00 am- 05:00 pm


Overview

  • Our client is seeking (4) Junior Customer Service Representatives who are responsible for providing advanced customer service and support to customers of a company.


Responsibilities:

  • Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.
  • Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.
  • Processing complex orders, returns, and exchanges accurately and efficiently.
  • Resolving escalated customer complaints or issues in a timely and effective manner.
  • Acting as a point of contact for other customer service representatives for guidance and support.
  • Mentoring and training junior customer service representatives.
  • Maintaining accurate and detailed records of customer interactions and transactions.
  • Analyzing customer feedback and trends to identify areas for improvement.
  • Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
  • Keeping up-to-date with product knowledge, industry trends, and company policies.


Required Skills & Experience

  • Junior Level experience required.
  • Need prior large volume of utility call center experience
  • Previous customer service experience/call center experience.
  • Handling Inbound and Outbound calls
  • Solid understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Strong customer focus.
  • Ability to handle difficult or challenging situations with professionalism and empathy.


Benefits Information

  • Medical Insurance; Vision Insurance; Dental Insurance
  • 401K Retirement Plan (Discretionary Match Offered)
  • Ancillary Coverage (Life, AD&D, Short Term / Long Term Disability)
  • Employee Referral Bonus
  • Bi-Weekly Direct Deposit
  • Note: As a contingent worker with nTech, you'll be paid for all approved hours worked; paid time off and paid holidays are not provided.


nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

Not Specified
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