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Customer Service Advisor
✦ New
Salary not disclosed
SAN ANTONIO, Texas 1 day ago

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As an Intermediate Teller you will be accountable for delivering superior and prompt customer service by performing transactions as requested on a variety of banking services through the lobby and/or drive thru in alignment with defined guidelines and process. You will respond to and advise customer inquiries on product features and services as well as be knowledgeable of prescribed policies, procedures, regulations and guidelines associated with USAA's banking products.

This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.

This role is available at our San Antonio Office, in office 5 days per week.

Work Hours:

  • Training 3 weeks- Monday - Friday 8:15am 5:15pm

  • Monday - Friday - 8:15 am - 5:15 pm

  • Rotating Saturdays 8:15 am -1:15 pm

What you'll do:

  • Works under general supervision and is accountable for delivering outstanding customer service in performing a variety of basic banking services though lobby and/or drive thru.

  • Resolves member issues and/or complaints in a professional manner; collaborates with team members to resolve issues and to identify appropriate issues for customer concern and seeks management assistance as needed.

  • Follows operational processes, procedures, and requirements and applies their job experience to carry out moderately complex work assignments, like estate accounts and special endorsements.

  • Maintains low error ratio, teller cash drawer limits and remains within cash outage allowance.

  • Identifies new and emerging fraud transactions and provides accurate, timely communication to management to mitigate loss.

  • Responds to and advises member inquiries on product features and services.

  • Recognizes and refers potential product needs and self-service opportunities.

  • Maintains and adheres to all policies, regulations, guidelines, and procedures applicable to Teller Operations (i.e. Patriot Act - Anti-money Laundering, Regulation CC, OFAC, etc.).

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

  • High School Diploma or General Equivalency Diploma required.

  • 1 year of customer service experience as a teller, in financial services, or retail sales environment.

  • General math and calculator skills with the ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division.

  • Strong organizational, and communication, and customer service skills.

  • Basic knowledge of applicable banking regulations, guidelines, and procedures.

What sets you apart:

  • 2 years bank teller experience

  • US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $43,680.00 - $59,980.00

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).  

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

 

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

permanent
Client Ops Admin
✦ New
Salary not disclosed
Dallas, TX 1 day ago
Support the leaders who help pharmacies nationwide! Liberty Software is a leading healthcare technology company dedicated to creating innovative solutions for retail pharmacies across the United States. Our platform helps clients enhance patient safety, improve customer service, and maximize profitability. With a strong commitment to excellence, we are revolutionizing the healthcare technology landscape. The Client Ops Admin provides high-level administrative and operational support to the VP of Client Services and the Directors. This role is responsible for optimizing executive productivity, coordinating cross-departmental activities, ensuring smooth operational workflow, and serving as a central point of communication for the leadership team. The ideal candidate is proactive, detail-oriented, highly organized, and capable of handling sensitive information with professionalism and discretion. Please note: This role is based in our Grapevine, TX office
Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status). What You'll Do: Act as the central point of contact between executives, internal teams, customers, and external partners
Assist with planning and coordinating department initiatives, projects, and cross-functional activities
Prepare dashboards, status updates, and operational summaries as requested
Track and manage departmental deadlines, priorities, and deliverables
Collaborate with Accounting to manage customer‐leaving workflows, including verifying billing status, coordinating internal communications, and ensuring proper documentation
Support change‐of‐ownership processes, including gathering required forms, updating internal systems, and maintaining accurate customer records
Update and maintain customer fields in Zendesk related to departures, ownership changes, and account transitions to ensure accurate and timely data across teams
Send welcome emails to new customers and ensure all onboarding steps are initiated promptly
Coordinate with Sales and Fulfillment on hardware orders, including confirming order details, tracking fulfillment, and communicating any updates or issues Qualifications: 1+ years of experience in an Administrative Assistant
Exceptional written and verbal communication skills
Strong organizational abilities with meticulous attention to detail
Ability to manage multiple priorities with minimal supervision in a fast‐paced environment
High level of professionalism, judgment, and confidentiality
Proficiency with Microsoft Outlook, Teams, Word, Excel, PowerPoint, and shared document systems
Experience supporting multiple senior leaders simultaneously
Familiarity with project management tools (e.g. Zendesk, JIRA) preferred
Strong analytical and problem-solving skills Benefits Starting Day One: 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
Family coverage available with Liberty contributing 50% of the premium
Fully vested 401(k) with employer match
Employer contributions to Health Savings Accounts (HSA)
Generous paid time off and paid holidays
Tuition reimbursement and continuing education support
Adoption expense reimbursement
Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
Fully stocked breakroom If you thrive on organization, communication, and supporting leaders APPLY TODAY! #ID1
Not Specified
Part-Time Sales Receptionist
✦ New
Salary not disclosed
Dallas, TX 1 day ago
Sales Receptionist

Milan Laser Hair Removal is one of the nation's premier laser hair removal providers. That's because we only use top of the line lasers, and all our treatments are performed by licensed medical professionals. Additionally, we guarantee our clients results for life with our exclusive Unlimited Package. With 400+ locations throughout 38+ states and plans to expand into a national brand, this is a very exciting time to join the Milan Team!

Part-Time (21-22 Hours Per Week)

3 Days Per Week (Rotating)

Week 1: Monday, Tuesday, Wednesday

Week 2: Thursday, Friday, Saturday

With our continued growth and success, we are excited to hire a part-time Sales Receptionist to be a part of our dynamic team in Dallas (Addison), TX. As the Sales Receptionist, you will engage with clients to enhance their satisfaction and build lasting relationships throughout their experience with Milan. Oversee all administrative and front desk operations, which include answering incoming calls and scheduling appointments. Assist medical staff with the maintenance of treatment rooms. Collaborate with the clinic team to achieve monthly sales goals. Complete clinic operational tasks on time.

Client Experience & Sales

  • Actively engage with the clinic team to promote a culture of collaboration and drive sales growth.
  • Enhance each client's experience by establishing a personal connection, ensuring their satisfaction at every interaction.
  • Cultivate and nurture lasting relationships throughout their journey, creating a welcoming and supportive environment that encourages ongoing engagement and loyalty.
  • Additionally, initiate conversations with clients about upsell opportunities and gather their feedback through reviews.

Operational Support

  • Efficiently complete clinic operational tasks with minimal direction.
  • Answer incoming phone calls, schedule and confirm appointments, communicate with clients, and maintain and update client records.
  • Assist with cleaning the treatment rooms and help clients to their rooms.

Other Duties

  • Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives

Requirements

  • High school diploma or equivalent (e.g., GED) required
  • Administrative and/or sales experience preferred
  • Exceptional communication skills, both written and verbal required
  • Ability to demonstrate initiative and work independently required
  • Works well in a team environment required
  • Ability to maintain highly confidential information required
  • Ability to use a computer and sales software required
  • Ability to display a passion for the aesthetics industry required
  • Willingness to work weekends and evenings as needed by the business required

Benefits Include

  • 401k retirement plan with vested employer match
  • Employee and spouse or legal partner receive free laser hair removal services
  • Commission opportunities
  • Career advancement opportunities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Equal Opportunity Employer

temporary
Seasonal Stocker - Store
✦ New
Salary not disclosed
Spring, TX 1 day ago
Seasonal Stocker - Store

Stockers are to receive, price, sensor (if applicable) and inspect freight. Stockers must be proficient in all aspects of the Cavender's Boot City stocking system, and knowledgeable of all paperwork associated with each stocking function. Stockers must prioritize merchandise by order of importance (i.e., empty wrangler shelves should be restocked before empty polish racks are restocked). Stockers are also responsible for keeping the store neat and clean inside and outside.

Duties and Responsibilities

  • Support the "Cavender's Culture" and drive our Mission, Vision, and Values
  • Support stocking tasks accurately and efficiently
  • Keep work area neat, clean, and organized
  • Be knowledgeable of all CBC policies and procedures
  • Be knowledgeable of all CBC stocking procedures:
    • Return to Stock (RTS)
    • Return to Vendor (RTV)
    • Validating packing slips
    • Tagging merchandise
    • Sensor tagging merchandise (if applicable)
  • Keep back-stock moving out to the sales floor to the proper locations
  • Report to work promptly, neatly groomed, and appropriately dressed
  • Be security conscious at all times
  • Perform all other miscellaneous duties as assigned
  • Work with supervisors to understand all actions needed to impact the desired goals set by the company (i.e. Web order completion rate, Company, or Vendor contests)

Qualifications and Requirements

  • Job requires associate to raise or lower objects from one level to another regularly during shift
  • Job requires associate, on a regular basis, to carry objects up to 50 lbs
  • Job requires that the associate regularly pick up objects up to 50 lbs
  • Ability to comprehend basic instructions
  • Ability to interpret documents
  • Ability to apply abstract principles to a wide range of complex tasks
  • Ability to understand the meanings of words and effectively respond
  • Associate must be able to read English.
  • Associate must be able to understand English
  • Associate must be able to stay alert during work hours assigned

Cavender's is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law. Cavender's will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361 2555 or visit your nearest Cavender's store.

permanent
Bilingual Call Center Representative
✦ New
🏢 MCI
Salary not disclosed
Dallas, TX 1 day ago
Job Opportunity

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for bilingual call center representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world.

There are a wide variety of project openings available. Schedules vary by site and program. This is an excellent opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

Resolve customer inquiries, increasing customer satisfaction and driving sales growth. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Become a brand ambassador for one of the many larger, recognizable partners we represent.

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling
Candidate Qualifications

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required):

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience
Conditions of Employment

All MCI Locations:

  • Must be authorized to work in the country where the job is based.

Subject to the program and location of the position:

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation Details

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required

permanent
Consumer Relations Specialist
✦ New
🏢 Gig USA
Salary not disclosed
Dallas, TX 1 day ago
Consumer Relations Specialist

Our success and our clients' satisfaction are a direct result of our award winning customer service. Without the ability to initiate customer interactions to expose our clients' products to the public, our expanding firm wouldn't be where it is today.

This level of customer expertise begins with the training we offer to our Consumer Relations Specialists at the entry level. As a member of our team, you will learn the ins and outs of our clients products and services in order to carry out promotional strategies and assist customers in completing purchases.

Job Requirements:

  1. 0 - 3 years of experience in retail and/or customer service
  2. Previous sales experience preferred
  3. Extroverted and outgoing personality
  4. Outstanding interpersonal communication skills
  5. Ability to multitask and perform under pressure
  6. Team oriented with a positive attitude
  7. Leadership qualities with strong public speaking skills
  8. Must be 18 years of age or older
  9. Immediately available for full time work

We Offer:

  • In depth / full paid training
  • Cross training in multiple departments
  • Merit based rewards and bonus opportunities
  • Free access to sporting events, concerts, team dinners, and more
  • Performance based travel opportunities
  • Competitive compensation with uncapped earning potential
  • Team oriented environment
  • Classroom training sessions on products and best practices
permanent
Client Service Rep
✦ New
Salary not disclosed
Dallas, TX 1 day ago
Client Service Rep

Location: Dallas Branch - Dallas, TX 75206

Overview

Position Type: Full Time

Job Shift: Day

Education Level: High School

Category: Banking

Description

Summary: As a Client Service Representative, you play a vital role in our Customers experience by providing the highest level of Customer Service while efficiently and accurately matching services to new and existing customers and identifying financial needs. A successful CSR will have a friendly personality, enjoy working as a team and will be able to take the initiative and go the extra mile when responding to Customers needs.

Essential Duties and Responsibilities:

  • Providing products and services to fit their unique needs
  • Opening new accounts and assisting customers as needed
  • Builds and maintains relationships with customers.
  • Must clearly understand Armstrong Banking services, discern and interpret customers needs, recommending appropriate product/service through sales or referrals
  • Positive, professional, proactive in everyday interactions with Customers and co-workers
  • Ability to apply strong critical thinking and problem-solving skills to promptly meet customers needs
  • Promptly, efficiently, and accurately responds to customers requests, inquiries, or problems
  • Foster teamwork and collaboration to build solid relationships with co-workers

Qualifications:

  • Outgoing personality and excellent Customer service skills
  • Demonstrate ability to generate referrals
  • Effective written and verbal communication skills as well as superior interpersonal skills to support customer complaint resolution, coordinate numerous assignments at once, showing strong time management skills
  • Must be very flexible and willing to work irregular schedule as needed
  • Maintain high level of discretion and confidentiality
  • Complies with all regulatory requirements
  • 1 year Teller experience required

Physical Requirements:

  • Long periods of standing or sitting, typing and repetitive motion
  • Ability to lift and carry cash drawers and coin bags/boxes
permanent
Equipment Associate
✦ New
Salary not disclosed
Houston, TX 1 day ago
Equipment Associate

If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!

As an Equipment Associate at United Rentals, you will perform a variety of manual tasks to ensure smooth branch operation. Your primary objective will be to provide labor assistance to service technicians, sales staff and other branch personnel engaged in meeting the needs of customers.

Excellence in this challenging and rewarding position paves the way for advancement opportunities into our Driver and Service Technician development programs.

What you'll do:

  • Check equipment for damage, hours used, mileage and fuel level upon return to the branch
  • Inspect rental equipment for safety decals, safety compliance, and ensure that equipment is in good working order
  • Clean all equipment and maintain a clean work area
  • Load and unload rental equipment, and prepare equipment for rental
  • Checkout and demonstrate equipment for customers as well as drive a delivery truck to pick-up and drop-off equipment
  • Other duties assigned as needed

Requirements:

  • High school diploma or equivalent
  • Valid driver's license with acceptable driving record
  • Effective communication, multi-tasking and strong teamwork skills
  • Diligent attention to safety
  • Superior customer service skills
  • Ability to frequently lift items up to 45 lbs.

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

We're an award-winning company that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

  • Paid Parental Leave
  • Employee Discount Program
  • Career Development & Promotional Opportunities
  • Additional Vacation Buy Up Program (US Only)
  • Early Wage Access through Payactiv (US Hourly Only)
  • Paid Sick Leave
  • An inclusive and welcoming culture

Learn more about our full US benefit offerings here.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your serviceleadership, discipline, integrity, and teamworkare the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.

permanent
Delivery Specialist-1
✦ New
Salary not disclosed
Mesquite, TX 1 day ago
Delivery Specialist

The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C.O.D. deliveries and pick up customer returns.

Bilingual candidates encouraged to apply.

Essential Job Functions

Operate company vehicles to deliver parts and products to customers in a safe and efficient manner.

Ability to use delivery fleet management hand-held devices to process deliveries, capture customer signatures, update vehicle mileage, complete daily vehicle inspections, etc.

Responsible for keeping vehicles clean, maintained, and completing daily vehicle inspections prior to operating.

Responsible for keeping delivery vehicles, keys, fuel/fleet credit cards, hand-held devices, and monies collected secure at all times.

Pick up customer returns, i.e., new, warranty, cores, etc. and fill out driver return slip.

Communicate any problems or special needs from customers to store management.

Report vehicle maintenance needs, accidents, or vehicle damage to store manager immediately.

Ensure fuel tank is filled and lock and secure vehicle at end of day's business.

Clock in/out according to company policy.

Other additional duties as assigned, including customer service, sweeping, general stocking and straightening stock, merchandising, running errands, handling core returns, checking in and putting up stock orders, etc.

May occasionally assist customers, serve as a cashier, and/or help with merchandising tasks, when business dictates. (i.e.: phones, sales and service)

All other duties as assigned.

Skills/Education/Knowledge/Experience/AbilitiesRequired:

Ability to quickly match alphanumeric sequences.

Strong interpersonal communication skills.

Ability to adapt quickly and effectively to changing delivery situations.

Driving record must meet the standard set in the company's 14/18-point record system.

Must possess a legally required state driver's license and meet company mandated driving eligibility requirements.

Desired:

Familiar with automotive parts.

Ability to operate other light store equipment.

Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to or call (8 option, and provide your requested accommodation, and position details.

permanent
Customer Service Representative (Hiring Immediately)
✦ New
Salary not disclosed
Dallas, TX 1 day ago
Customer Service Agent

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We're on the lookout for Customer Service Agents to join our rapidly expanding team! In this role, you'll support inbound customer service, help desk, technical support, and back-office operations for both commercial and public sector clients.

You'll be responsible for handling inbound calls, resolving basic technical issues, assisting with product and process-related inquiries, and identifying opportunities to upsell new products and services all while representing some of the world's most recognized brands.

If you're a natural problem solver with a passion for delivering exceptional service, we'd love to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

  • Manage inbound and outbound customer interactions in a professional and timely manner
  • Resolve customer issues effectively, aiming for first-call resolution
  • Research and retrieve information using internal systems; collaborate with other departments when needed
  • Accurately document customer claims and interactions
  • Use training and knowledge base to answer questions while following scripts, policies, and procedures
  • Maintain confidentiality and handle sensitive information appropriately
  • Escalate complex issues to the appropriate team or manager
  • Stay current with updates by attending training sessions and reviewing new materials
  • Meet all attendance and scheduling requirements
Candidate Qualifications

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

  • Must be 18 years or older
  • High school diploma or equivalent
  • Strong written and verbal communication skills
  • Ability to type at least 20 words per minute
  • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Familiarity with Windows operating systems
  • Reliable and punctual with a strong work ethic
  • Strong troubleshooting and follow-up skills
  • Conflict resolution and problem-solving abilities
  • Customer-focused: empathetic, patient, and responsive
  • Able to multitask, stay organized, and self-manage
  • Team-oriented with a positive attitude
  • Comfortable in a fast-paced, dynamic environment
  • Excellent interpersonal skills and the ability to build rapport with customers and colleagues

Preferred (Not Required)

  • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative roles
  • Experience in a contact center or government-related work
Compensation Details

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

All MCI Locations

  • Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations

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