Sales Jobs in Rolling Meadows

97 positions found — Page 2

Route Sales Representative
✦ New
Salary not disclosed
Des plaines, IL 6 hours ago
About the Organization
You've seen the truck rolling through town and the silhouette logo on bread shelves in grocery stores, but do you know Aunt Millie's? We are a family-owned bread company headquartered in Fort Wayne, Indiana with locations and distribution throughout the Midwest. Perfection Bakeries began in 1901 and today the family has grown to include several brands, including Aunt Millie's, and over 1200 valued employees. Baking quality bread products is what we do, but when it comes to a career, we know you need more than bread.
Location
300 East Touhy Avenue, Des Plaines, IL
Description
About Aunt Millie's:
Aunt Millie's, a popular family-owned bakery, has been celebrated for its commitment to quality and community since its inception. Renowned for producing a wide range of baked goods from breads to pastries, Aunt Millie's prides itself on using traditional recipes and fresh, locally sourced ingredients. This establishment not only offers a nostalgic embrace of home-style baking but also operates with a forward-thinking mindset towards sustainability and innovation in food production.
Why Work Here:
We are proud of the products we make and we're even more proud of how we make them. Aunt Millie's combines the best ingredients, recipes, and people to produce consistently high-quality breads and rolls that you will be proud to represent. We invest in good ingredients and good people alike, so that at Aunt Millie's you'll have more than a job, you'll have a career you can be proud of.
Perks and Benefits:
An amazing healthcare package for employees working over 30 hours per week.
Competitive wages that are higher than the industry average
The reassurance of an employer matched 401(k) package and life insurance options.
Wellness incentives including fitness center membership reimbursement.
Paid Vacations & Holidays
Position Summary:
The Route Sales Representative (RSR) role at Aunt Millie's involves building and maintaining customer relationships while managing a specific route in the wholesale baking and route distribution industry. RSRs interact with grocery store managers, receiving personnel, and other store staff, serving as a visible representative of the brand.
Essential Job Functions:
Cultivate and nurture relationships with existing accounts to foster customer loyalty.
Deliver and sell products to established accounts, ensuring timely and accurate distribution.
Transport products from company vehicles to retail establishments, effectively stocking shelves.
Preplan and fulfill specific orders for each customer, maximizing efficiency.
Utilize an iPad to manage route activities, including order tracking and customer communication.
Identify and capitalize on opportunities to generate additional business.
Implement strategies to minimize product expiration and maintain freshness.
Safely operate company vehicles in accordance with traffic laws and company policies.
Adhere to safe work procedures to ensure personal and public safety.
Load and unload bread baskets throughout the day, following proper lifting and handling protocols.
Minimum Position Qualifications/Education:
Enjoy engaging with people and prefer an active role over desk work, with strong driving skills.
Possess a valid driver's license and a clean 3-year driving record.
Able to pass a Department of Transportation (DOT) physical examination.
Meet the minimum age requirement of 21 as mandated by DOT regulations.
Successfully pass a drug screening.
Possess basic math skills for essential job tasks.
Demonstrate a strong work ethic and take pride in delivering quality work.
Committed to providing exceptional customer service with enthusiasm and dedication.
Driving Record: candidates cannot have convictions in the past three years on their driving record for DUI/DWI or similar alcohol/drug related offense, careless/reckless driving, chemical test refusal, driving after suspension (unless not notified), fleeing/eluding a police officer, leaving the scene of an accident, passing a stopped school bus, speeding 15 miles+ above the speed limit, or three or more driving violations (not including seat belt violations).
Position Requirements
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
Not Specified
Sr. Inside Sales Representative
✦ New
Salary not disclosed
Itasca, IL 6 hours ago
Robertshaw is a private equity-owned global design, engineering, and manufacturing company selling product solutions to the appliance, automotive, and HVAC industries. We are an industry leader in advanced flow control components and systems for water, gas, and other fluids to help build extraordinary products that improve safety, comfort, health, and happiness.
When you join Robertshaw, you are joining a company with over 125 years of experience and a global team with a focus on innovation.
Role Description
Robertshaw is looking for a Sr. Inside Sales Representative to manage Robertshaw's largest accounts and high-value clients. The Sr. Inside Sales Representative will be responsible for managing strategic accounts and handling escalated customer issues. Friendly and persuasive, the ideal candidate will be able to build and maintain relationships with key stakeholders. Seasoned expert, with high level of business acumen and recognized expert in the field.
Main Responsibilities
  • Analyze market trends and develop customized targeted sales strategies. May lead projects or have accountability for ongoing activities.
  • Make outbound calls to prospective customers to identify and create sales opportunities.
  • Provide insight to leadership on plans and goals for sales.
  • Persuade the customer to buy by demonstrating how Robertshaw products meet their needs.
  • Mentor junior inside sales representatives, train new members of the team and aid in the evaluation of team's performance.
  • Close sales and lead customers through purchasing processes.
  • Understand customer needs and offer solutions and support.
  • Use product knowledge and persuasion to overcome customer objections.
  • Troubleshoot/resolve customer issues. Solve complex problems and take broad perspective to identify solutions. Interpret internal and external issues and recommend best solutions/practices.
  • Provide assistance to Commercial Quoting team.

Qualifications
  • 8years' experience in inside sales or similar sales/customer service role with proven record in sales and demonstrated ability to handle complex deals
  • Proven track record of successfully meeting sales quotas over the phone
  • Previous cold calling phone sales experience, comfort talking to new people all day
  • Excellent verbal and written communication skills; the ability to call, connect and quickly engage with potential customers
  • Specialized depth in sales.
  • Energetic, professional, and friendly demeanor
  • Ability to handle rejection and proceed on to the next potential customer with a positive attitude
  • Ability to independently make decisions on pricing, terms or deal structure
  • Results orientation
  • Self-directedness
  • Persistency and persuasiveness and strong negotiation skills
  • Strong computer skills (Word, Excel, Outlook)

Nice to Have
  • Prior experience in white goods/appliance industry preferred

Education
  • Bachelor's degree in business or related field preferred
Not Specified
Retail Sales Associate
✦ New
Salary not disclosed
Addison, IL 6 hours ago
Full-Time Retail Sales - Immediate Hire - First Sale Bonus - Paid Training

On behalf of our client, NRG, we are looking for Retail Sales Associates with enthusiastic personalities to join our team of Energy Pros.

As an Energy Pro, you will:

  • Work within your local retailer
  • Engage with consumers about NRG electricity and gas
  • Help customers in your community by lowering their energy costs
  • Learn how to uncover consumer desires and overcome objections
  • Foster professional relationships with customers and fellow employees
  • Welcome customers and politely offer solutions
  • Collaborate with your team to accomplish goals and celebrate success
  • No door-to-door, cold calling, or telemarketing

What's in it for you?

  • Average sales reps expected to earn between $800 - $1,000 weekly
  • First sale bonus
  • Career growth and advancement opportunities
  • Enhanced work life balance with early release incentives
  • Paid training course
  • Base + uncapped commission
  • Next day pay on-demand with DailyPay
  • Base pay raise opportunity every 6 months
  • Premier retail locations
  • Health benefits, paid time off, and 401k w/ company match

About 2020 Companies

2020 Companies is an outsourced Sales & Marketing company representing NRG. We hire Sales Representatives and other types of brand advocates to fortune 200 companies. Let us help you find a fun job in retail sales or events! 2020 Companies recruits, hires, trains, and cultivates Sales Representatives, Brand Ambassadors, Merchandisers, and casted-talent, to tailor a full-package solution to clients wanting to grow their market share, build brand awareness, expand distribution channels, and connect people with consumers.

Job Description:

Sell products and services in a retail store, kiosk, and/or event environments

Maintain professional interaction with both customers and fellow employees

Meet or exceed personal sales goals on a monthly basis

Courteously welcome customers and offer assistance

Direct customers by escorting them to displays; assess needs and suggests products to fit those needs

Advise customers by providing information on products and services

Help customers make selections by building customer confidence

Accurately document and report sales

Contribute to team effort by accomplishing related results as needed

Responsible for accurately tracking and communicating all activity to Retail Operations

Ensure work station/kiosk is clean, well-organized, functional and presentable at all times

Responsible for submitting all paperwork completely and accurately

Performance Measurements:

Regular and prompt attendance

Meet established monthly/weekly sales quota/goals

Customer/client satisfaction based on rejection percentage and substantiated complaints

Qualifications:

High school diploma or equivalent required

Six (6) months prior sales, retail, telecom or marketing experience

Demonstrated knowledge of products and services

Excellent communications, presentation, interpersonal and problem-solving skills

Impeccable integrity and commitment to customer satisfaction

Ability to multi-task in a fast-paced, team environment

Must be available to work evenings, weekends and holidays as needed

Ability to maintain customer confidentiality

Not Specified
Architectural Sales Representative (11182)
✦ New
Salary not disclosed
Roselle, IL 6 hours ago
Who They Are
We've partnered with a leader in innovative architectural solutions with nearly 120 years of expertise. They're seeking an Architectural Sales Representative to engage with prospects in their Chicago territory, responsible for cultivating key relationships to expand their customer base while collaborating internally to support closure of sales.
What You'll Do
  • Develop and nurture relationships with prospects, including architectural firms, GCs, developers, and other high-profile customers
  • Engage with key industry organizations, conferences, training programs, seminars, educational forums, etc.
  • Collaborate internally to create high-quality project proposals
  • Maintain existing customer relationships and facilitate additional sales opportunities
  • Maximize sales process speed, quality, and efficiencies using applicable technologies
What You'll Need
  • Bachelor's degree in a related field OR 10+ years of experience in a related field
  • 3+ years of experience in a leadership role
  • Minimum of 1 year of experience with outside sales in building/construction preferred
  • Legal authorization to work within the US without visa sponsorship
Not Specified
Hybrid Recruiter / Account Executive
✦ New
Salary not disclosed

Hybrid Recruiter / Account Executive – Schaumburg, IL

$50,000 – $60,000 Base + Aggressive Commission (Unlimited Earning Potential)

Year 1: $75,000 – $90,000 | Year 2: $100,000+

Monday – Friday 8am-5pm (Hybrid model- WFH Monday/Friday, in office Tuesday/Wednesday/Thursday)

For more than 30 years, Corporate Resources of Illinois, a woman-owned and operated recruiting firm, has partnered with businesses across Chicagoland to secure top talent and build high-performing teams. Our mission is simple: save companies time, money, and frustration while helping them grow stronger organizations.

We are expanding our internal team and looking for a highly driven Recruiter/Account Executive who is competitive, motivated by earning potential, and thrives in a fast-paced sales environment.

This is the perfect opportunity for someone with an entrepreneurial mindset who wants to control their income and build a lucrative career in recruiting and business development. The right person will be energized by closing deals, building relationships, and delivering talent solutions that make a real impact on our clients' businesses.

In this role, you'll have direct access to decision-makers, act as a trusted advisor to clients, and play a critical role in helping companies hire the right talent to grow.

What You'll Do

  • Drive revenue growth by building relationships with new and existing clients and identifying hiring needs.
  • Prospect and develop new business through outbound calls, warm leads, referrals, and networking.
  • Source, interview, and evaluate candidates to identify top talent in the market.
  • Match high-quality candidates with client opportunities to create successful, long-term placements.
  • Serve as a consultative partner to clients, advising them on hiring strategy, talent market trends, and candidate selection.
  • Present top-tier candidates after thoroughly vetting qualifications, references, and career motivations.
  • Maintain strong client relationships through proactive communication, follow-through, and exceptional service.
  • Collaborate with marketing and internal recruiting teams to strengthen client engagement and grow market share.
  • Track performance metrics and revenue goals while building your own book of business.

What You Bring

  • Highly motivated and competitive personality with a strong desire to earn.
  • Sales mindset with the drive to exceed goals and increase income.
  • Excellent communication and relationship-building skills.
  • Strong work ethic and the ability to thrive in a performance-based environment.
  • Natural problem solver with a solutions-focused mindset.
  • Previous experience in sales, recruiting, HR, or client services is a plus but drive and ambition matter most.

Why Join Corporate Resources?

  • Unlimited commission structure – no cap on earnings
  • Opportunity to build a six-figure career in recruiting and sales
  • Work directly with business leaders and decision-makers
  • Collaborative and supportive team environment
  • Established brand with 30+ years of success in the Chicagoland market

If you are competitive, money-motivated, and ready to build a career where your effort directly drives your income, we want to hear from you.


Remote working/work at home options are available for this role.
Not Specified
Sales Consultant
✦ New
Salary not disclosed
Lake Zurich, IL 6 hours ago

In-Home Sales Consultant (Painting & Wallpaper) | Residential Estimator | High-End Projects


About Us

Gallagher Paint & Paper is a fast-growing, family-owned painting and wallpaper company serving high-end homes across Chicago’s North Shore and surrounding suburbs.

We are building a premium brand known for craftsmanship, professionalism, and a high-end customer experience — and we’re looking for the right sales professional to grow with us.


About the Role

We’re hiring an In-Home Sales Consultant with painting sales experience to run qualified appointments, scope projects, and close high-value residential work.

This is a high-impact, field-based role where you’ll work directly with ownership and help refine our sales process as we scale.


Territory:

This role serves clients across Lake County, Cook County, and DuPage County, with a primary focus on high-end residential properties.


What You’ll Do

  • Run in-home consultations with homeowners
  • Measure, scope, and price residential painting & wallpaper projects
  • Educate clients on prep, materials, finishes, and process
  • Build clear, professional estimates
  • Confidently close projects and manage follow-up
  • Maintain CRM accuracy and pipeline management
  • Coordinate with Project Manager for a seamless project handoff
  • Deliver a high-end, trust-driven customer experience


Requirements (Must Have)

  • 2+ years of residential painting sales experience
  • Proven success record to close projects in-home
  • Strong understanding of prep, products, and pricing strategy
  • Professional communication and presentation
  • Self-motivated, accountable, and driven to succeed


Compensation & Growth

  • Base + commission (based on number years of experience)
  • High earning potential for strong performers
  • Full-time, year-round opportunity
  • Clear path into leadership as we grow


Why Gallagher Paint & Paper?

  • Work directly with ownership
  • Be part of a growing, high-end brand
  • Help build and shape the sales process
  • Real opportunity for advancement and impact


If you have painting sales experience and are looking for a role with growth, ownership, and upside — we’d love to connect.


Apply via LinkedIn or send your resume to


Not Specified
Bilingual (Japanese/ English) Sales Account Manager- Automotive Parts Manufacturer (35888)
✦ New
Salary not disclosed
Elk Grove Village, IL 6 hours ago

An international automation machine manufacturing company located in Elk Grove Village, IL area is currently seeking a Bilingual (Japanese/ English) Sales Account Manager. This position is responsible for maintain good relationships with the key accounts and deliver customer oriented technical support and prompt solutions. This is a full-time position with a comprehensive benefits package.



Bilingual (Japanese/ English) Sales Account Manager Responsibilities:

  • Build relations with clients and develop new business opportunities
  • Follow up with customers via email, phone, and in person
  • Travel to customer locations to deliver customer-oriented support and prompt solutions
  • Analyze and understand customer trends to develop business opportunities
  • Monitor client’s budget and negotiate new terms as needed
  • Provide sales quotations and respond to requests for proposals
  • Prepare and analyze revenue forecasts
  • Coordinate internal resources to resolve quality related issues
  • Other duties as assigned



Bilingual (Japanese/ English) Sales Account Manager Requirements:

  • Bachelor’s degree in Supply Chain, International Business, Economics, or relevant fields are preferred
  • Advance conversational level of Japanese language level is required.
  • Experience account management and / or new business development
  • Excellent communication skills in written and verbal English
  • Proficiency in Microsoft Office applications
  • Organizational and time management ability
  • Ability to visit client’s sites to 40% of the time (mostly local, and occasionally in the Midwest areas)
  • Must have excellent presentation, communication, computer and time management skills
  • While performing the duties of this job you may be required to intermittently sit, stand, walk, lift up to 25 pounds, lift in excess of 25 pounds with a lift assist, climb stairs, use hands to handle or feel parts/equipment, reach with hands and arms, stoop, kneel, crouch, bend at the waist, talk and hear. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision.



Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.


We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.


We prioritize direct applicants; third-party resumes may not be reviewed.

Not Specified
Account Executive
✦ New
Salary not disclosed
Elk Grove Village, IL 6 hours ago

Merx Truck & Trailer is a chain of heavy-duty repair shops servicing truck fleets.


What You’ll Do

  • Book your own appointments with local companies owning trucking fleets
  • Close new accounts & build your territory
  • Maintain relationships with fleet managers, shop managers to get ongoing business


Compensation

  • $80,000 OTE Year 1, $120,000 OTE Year 2
  • Benefits - PTO, medical, dental, vision, 401(K)


Location

  • Elk Grove Village, IL


Why join us?

  • Earn commission off of $1 without a quota or a gate
  • Keep your accounts and grow your book of business, not start from 0 every month
  • You will shape the culture & help grow the organization from 6 to 60 locations
  • Fast-moving team that rewards performance
  • You'll make your own destiny - we move fast and expect the same


Skills & Experience Required

  • 1-5 years
  • Proven prospecting trackrecord
  • Strong closer
  • Good account management skills
  • Able to quickly learn clinical materials & technical info
  • Monster work ethic

If you want to be part of a high energy startup & a world-class sales team, apply today.


Keywords: Account Executive, AE, Sales Executive, Senior Account Executive, Business Development Manager, Sales Manager (Individual Contributor), Closing Sales, Full-Cycle Sales, Quota-Carrying Role, B2B Sales, B2C Sales, SMB Sales, Mid-Market Sales, Enterprise Sales, New Business, New Logo Acquisition, Account Management, Territory Management, Pipeline Management, Deal Management, Forecasting, Revenue Generation, Consultative Selling, Solution Selling, Value-Based Selling, Discovery Calls, Demos, Presentations, Negotiation, Contract Closing, CRM Experience, Salesforce, HubSpot, Pipedrive, Zoho CRM, Microsoft Dynamics, Sales Methodology, MEDDICC, SPIN Selling, Challenger Sale, Sandler Sales, Inbound Sales, Outbound Sales, Prospecting, Lead Qualification, Customer Acquisition, Customer Retention, Upselling, Cross-Selling, Commission, Uncapped Commission, Performance-Based Compensation, Sales Targets, KPIs, Inside Sales



Not Specified
General Manager
✦ New
Salary not disclosed
Rosemont, IL 1 day ago

Job Description

The General Manager is responsible for leading through PharmaCann’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth.

The GM leads a team of dispensary managers who specialize in DOR’s (division of responsibility) and is accountable for all aspects of managing a single retail store (as well as all other projects/duties as assigned).

This leader drives the business through a DOR focus on Hospitality (customer service, sales training, product knowledge, loyalty and leadership development), Product (visual presentation, product performance and promotions), and Operations (receiving orders, policy and procedures, expense control, compliance, and loss prevention). This position requires a passion for process excellence, a drive for results, and the ability to lead and influence.

The General Manager is responsible for overseeing the financial success of the store and has full P&L responsibility. The GM is responsible for responding to business needs and strategizing around business trends in order to drive profitable top line sales growth.

The General Manager must also have experience in assessing, recruiting and screening talent.


Duties and responsibilities or (Essential Functions)

Performance:

  • Meet or exceed goals related to total store sales, profitability, and operational excellence
  • Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload
  • Build a team that embodies the PharmaCann brand by delivering exceptional service and driving customer loyalty therefore increasing return visits
  • Review and interpret financial and operational reporting regularly, including store visit and audit results
  • Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business


People:

  • Create and ensure a cohesive work environment
  • Attract, hire, and retain a diverse team of top talent
  • Place the right people in the right roles, specifically the management DOR program
  • Train, coach, and develop direct reports using company programs, tools, and resources
  • Create an environment that inspires and encourages the growth and engagement of associates
  • Model an environment of open communication by sharing enterprise strategy and corporate messaging to associates
  • Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction


Operations:

  • Be proficient in, and ensure compliance with PharmaCann policies, regulations adherence, procedures, and compliance standards
  • Use the company's scheduling tool as directed to schedule the right associates in the right places, at the right times in order to provide an exceptional customer experience, reduce loss, and execute company directives
  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, compliance and loss prevention
  • Support continuous improvement by implementing company programs and influencing end-user’s buy in
  • The General Manager may perform other related duties as required by the Company, field leadership, and especially with regard to serving the customer
  • Projects a positive image of the organization to employees, customers, industry, and community
  • Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives
  • This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, sales consulting, delivery acceptance, outreach, security, visual merchandising and as interim GM for other locations


Starting pay is $80,000


Qualifications

  • Minimum 21 years of age
  • Bachelor’s in business or operations management or a related field preferred
  • 5 + years of managerial experience preferably in a retail-based industry with a customer-centric approach
  • 1+ year PharmaCann Management experience will be considered
  • 2+ years Dispensary Management experience will be considered
  • Demonstrated ability to achieve individual selling goals and metrics
  • Proven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to the needs of the business
  • Comfortable and confident in making decisions and mediating conflict within a team environment
  • Ability to address complex issues and allocate time to execute multiple tasks and changing priorities.
  • Exceptional interpersonal, communication and customer service skills
  • Ability to identify top talent and train/develop/retain great people
  • Proficient in windows - based software such as Excel, Word and Outlook
  • Business Acumen
  • Communication Proficiency
  • Ethical Conduct
  • Leadership
  • Relationship Management
  • Performance Management
  • Personal Effectiveness/Credibility
  • Consulting Skills
  • Global & Cultural Awareness
  • Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check


Working conditions

  • Ability to sit for long periods of time and get in and out of an automobile several times a day.
  • Will be required to drive and be outside for brief periods of time during all four seasons.”


Physical requirements

Ability to utilize arms at extended position for long periods. Must be able to lift up to 50 pounds, lift/carry product, totes and push/pull carts.

Not Specified
Service Director
✦ New
Salary not disclosed
Addison, IL 1 day ago

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: Function:

  • Has overall responsibility for the strategic leadership and operational excellence of the service department.
  • Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth.
  • Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives.


Primary Responsibilities:

Strategic Service Leadership

  • Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations.
  • Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience.
  • Establish and monitor service performance metrics, driving accountability and operational excellence.

Service Operations Management

  • Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution.
  • Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness.
  • Ensures compliance with warranty policies, service agreements, and industry regulations.

Customer Experience & Satisfaction

  • Champions a customer-centric approach across all service functions.
  • Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality.
  • Serves as a senior escalation point for complex service issues and high-value customer relationships.


Secondary Responsibilities:

Process & Infrastructure Development

  • Designs and implements scalable service processes, workflows, and systems to support growth and efficiency.
  • Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs.
  • Leads digital transformation efforts within the service department, including CRM and service management platforms.

Team Development & Leadership

  • Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities.
  • Conducts performance evaluations, succession planning, and professional development initiatives.

Reporting & Analytics

  • Delivers executive-level reporting on service performance, customer satisfaction, and operational trends.
  • Uses data-driven insights to inform strategic decisions and continuous improvement efforts.

Cross-Functional Collaboration

  • Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration.
  • Represents the service function in leadership meetings and strategic planning sessions.


Position Requirements:

Education & Experience

  • Bachelor’s degree in Engineering, Business Administration, or related field desired.
  • Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager.
  • Proven experience managing technical service teams and developing service infrastructure.

Skills & Competencies

  • Strategic thinker with strong operational execution capabilities.
  • Exceptional leadership, communication, and interpersonal skills.
  • Proficiency in CRM, ERP, and service management platforms.
  • Strong analytical skills and ability to interpret complex data sets.
  • Deep understanding of machinery, industrial equipment, or technical service environments.

Other Requirements

  • Ability to travel to customer sites, manufacturing facilities, and industry events as needed.
  • Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists.
  • Demonstrated resilience and adaptability in navigating change and leading through uncertainty.


HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.

Not Specified
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