Sales Jobs in Richardson

As a Body20 Sales Associate, you will be part of a dynamic team that positively affects the lives of studio members and staff on a daily basis! You will be an integral part of the success of a fast-paced fitness studio by providing best-in-class customer experiences while building relationships with Body20 members and the community.

Benefits/Perks:

• We provide substantial paid training, certifications and support to ensure your success
• Compensation includes base pay, commission and performance bonuses
• Free Studio Membership
• Product discounts
• Flexible schedule that works around educational or personal goals
• Fitness casual dress-code
• Passionate, collaborative work environment
• Opportunity for promotion to management position

Responsibilities:

• Participate in community events to promote the Body20 brand
• Build community business relationships and partnership
• Working as a team player to help grow the member base of the studio through sales, onboarding new members and superior customer service to keep long-term members.

Requirements:

• Excellent verbal and written communication skills
• Enthusiastic, energetic, personable, and friendly
• Passion for health and wellness
• Willing and able to work some nights, and occasional weekends and holiday
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Computer Skills:
• Ability to take 1-2 Body20 sessions per week to effectively describe the workout to prospective clients.
• Strong follow-up and organizational skills

About Us:

Body20 is a one-of-a-kind, technology-assisted training program that helps people maximize their body's natural fitness capacity and muscle activation. By combining personalized one-on-one training with body gear that sends electrical impulses into the deep tissue of your body's muscles the way your brain does Body20 helps everybody safely maximize performance. Our Sales Associates are vital to bring this technology to our community!

We are:

• all about providing fun and rewarding experiences for our team members
• expanding our brand rapidly in our community, as well as throughout the country and in the world
• looking for successful and motivated people who want to build a career that offers tangible growth opportunity

Who Are We?

Most people know you only use 10% of your brain. But most don't realize you only use 30% of your body. Body20 is here to change that. By combining personalized one-on-one training with body gear that sends electrical impulses into the deep tissue of your body's muscles the way your brain does Body20 helps every body workout to 100%. Our code At Body20, we live what we believe. That you shouldn't have to choose between fitness and family time. That fitness should never compete with career. That getting in shape shouldn't hurt. That everybody should get the most out of life, and every body is entitled to feel great. We believe in fitness equality. If you are: a passionate, positive and detail oriented person that can talk to anyone someone who enjoys teamwork and wants to be a part of a world class fitness company someone who would go all in on an 80's themed workout and might just drop and do a burpee for fun Then you're probably the right person for us! Because we are: all about fun, exciting and rewarding experiences for our team members expanding rapidly around the country looking for successful and motivated people who want to improve themselves and their career

At JD Finish Line, we're not just selling products; we're creating experiences. Our retail stores are a vibrant reflection of our brand's passion for innovation and customer service. We're on the lookout for dynamic managers to lead our team and drive excellence in every customer interaction.

Position Title(s): Assistant Store Manager and Supervisor

Job Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. You'll have the autonomy to shape the store's success and contribute to our company's growth.

Why Join Us?

• Competitive Pay & Benefits: Enjoy a comprehensive compensation package including health benefits, retirement plans, and employee discounts.
• Career Growth: We're committed to your professional development and offer opportunities for career advancement within our growing company.
• Dynamic Environment: Be part of a vibrant team in a fast-paced and rewarding work environment.
• DE&I Initiatives: Our commitment to Diversity & Inclusion is louder than words. We listen to the voices of our team members, which holds us accountable in creating an equitable and successful company. Together, we are stronger.

Key Responsibilities:

• Leadership & Team Management: Recruit, train, and develop a motivated team. Foster a positive work environment, set clear goals, and provide ongoing feedback to ensure top performance.
• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Oversee daily operations including inventory management, visual merchandising, and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Financial Management: Manage store budgets, control expenses, and analyze sales data to optimize performance and drive revenue growth.
• Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
• Innovation & Problem-Solving: Stay current with industry trends and competitor activities. Identify opportunities for improvement and implement innovative solutions to enhance store operations.
• Additional duties and projects as required.

Qualifications:

• Experience: Proven experience as a Retail Store Manager or similar role, with a track record of achieving sales targets and managing a team.
• Leadership Skills: Strong leadership abilities with excellent communication, interpersonal, and organizational skills.
• Customer-Centric: A passion for delivering outstanding customer service and creating memorable shopping experiences.
• Analytical Skills: Ability to analyze sales data, manage budgets, and make data-driven decisions.
• Flexibility: Willingness to work flexible hours, including weekends and holidays, as needed.
• Tech-Savvy: Proficiency in retail management software and basic computer applications.

Minimum Requirements:

• Assistant Store Manager:
  • Open availability, including availability during the hours necessary to open and close the store, which includes mornings, days, and nights.
  • Minimum standard work week of 5 days.
  • Average standard work week of 44 hours but increased during peak sales periods (e.g. Holiday, Back-to-School).
• Supervisor:
  • Availability during the hours necessary to open and close the store, which includes mornings, days, and nights.
  • Requires a minimum of 5 days of availability.
  • Minimum standard of a 30 hour work week.
• All Management:
  • Availability on weekends and holidays.
  • Punctuality and regular attendance consistent with the company's policies are required for the position.
  • Must have reliable transportation.
  • Must speak English clearly in order to converse with customers and effectively supervise staff.
  • Must be able to read and write English and perform business-related mathematics in order to carry out normal business and understand corporate sales reports.
  • May require the ability to move to different locations within the company's network based on operational needs and career growth.

Physical Demands:

• Requires prolonged standing approximately five to 14 hours per day.
• During peak sale periods (e.g. Holiday, Back-to-School), will work for long periods throughout a one to 12 hour day.
• Requires stooping and kneeling to place merchandise on customer's feet as well as reaching and pulling to obtain or stock merchandise on storage racks.
• May be required to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale.
• Required to lift items weighing 5-25 lbs regularly. In certain circumstances, weights may be higher.
• Must have good vision, including color differentiation.
• The work environment for this position is a moderately noisy retail setting.

Education:

• High School Diploma or GED equivalent; 2+ years' experience in retail leadership strongly preferred; or equivalent combination of education and experience.

EEO Statement:

The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.

Need accessibility assistance to apply? Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at . A member of our Talent Acquisition team will respond as soon as reasonably possible.

At Intuit, our Customer Success Managers (CSMs) are trusted advisors, dedicated to helping our mid-market customers achieve success with Intuit Enterprise Suite (IES). As a CSM, you will build lasting relationships with businesses, guiding them through onboarding, product adoption, and ongoing value realization. Your role is pivotal in driving customer retention, optimizing engagement, and identifying opportunities for expansion.

You will work closely with mid-market businesses that rely on IES for financial management, payroll, HR, marketing, and cash flow automation, ensuring they maximize the platforms potential. If you thrive in a fast-paced, customer-first environment, enjoy problem-solving, and are passionate about enabling business success, this is the role for you.

Responsibilities

• Serve as a dedicated trusted advisor, ensuring customers fully leverage IES to meet their business needs.
• Own the customer lifecycle, driving product adoption and customer satisfaction.
• Conduct regular check-ins, business reviews, and proactive outreach to assess customer health and provide guidance.
• Guide customers on high level IES features, best practices, and AI-powered insights to improve efficiency and growth.
• Act as a customer advocate, anticipating challenges and coordinating with internal teams (Sales, Support, Product) to resolve issues efficiently.
• Monitor key customer success metrics, such as health scores, usage trends, and retention indicators, to identify risk and expansion opportunities.
• Proactive identification of additional Intuit product ecosystem solutions to bring value to customers needs, and collaboration with Account Managers to introduce relevant products and services.
• Lead churn prevention strategies, ensuring customers see long-term value and remain engaged.
• Provide consistent feedback to support teams, influencing enhancements that better serve mid-market businesses.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or B2B Client Engagement.
• Experience working with mid-market customers, particularly in industries that require multi-entity financial management, inventory tracking, and AI-driven forecasting.
• Proven track record of driving product adoption, improving retention, and delivering business value.
• Strong problem-solving skills with the ability to proactively identify risks and implement solutions.
• Excellent communication and relationship management skills, capable of guiding customers at all levels.
• Experience in SaaS, cloud-based enterprise solutions, or financial management platforms.
• Ability to work cross-functionally with Sales, Support, and Product teams to drive seamless customer experiences.
• Data-driven mindset with proficiency in customer success tools (e.g., Quickbase, Salesforce) and analytics dashboards.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location.

100% Remote. Incredible Growth Opportunities. World Class Mentors and Leadership Teams.

AO wants YOU to join the team. AO is looking for overachievers that pride themselves on developing incredible working and client relationships, have outstanding self determination and are looking to grow within their careers working full-time. With the role being commission based pay, YOU determine how much YOU are worth.

Company Incentives:

• Incentive Trips with Top Leaders to destinations like Cabo, Tulum, Vegas, and Cancun
• Incredible Prizes - Jeep Wranglers, Macbook Pros, and Airbnb Getaways
• 100% Remote Work From Anywhere (no, really!) Weekly Training Calls

Preferred Qualifications:

• Excellent communication skills, including active listening and problem-solving
• Ability to learn, adapt, and adjust on the go
• Works well with others and individually
• Possesses a strong work ethic and drive to succeed

To be considered, please submit your contact information and an updated copy of your resume for review. *In the interest of community wellness, AO has adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing*

KISAN America, Inc. is a leading global manufacturer of cash-handling equipment, including currency counters, sorters, smart safes, and cash recyclers. With over 30 years of experience and customers in more than 75 countries, KISAN delivers innovative solutions that help financial institutions, retailers, and cash-intensive businesses improve operational efficiency, security, and cash visibility.

As part of our rapid expansion in the U.S. market, we are seeking a highly driven Channel Account Executive to drive the expansion and performance of our distributor and reseller network. This role is ideal for a growth-oriented, business development-focused sales professional with established industry relationships and a proven track record of expanding market coverage through channel partnerships.

Learn more: Responsibilities

• Recruit, onboard, and develop new channel partners (distributors, resellers, and dealers) across the United States
• Drive aggressive revenue growth through channel partners and expand KISAN’s market presence
• Drive sell-through revenue by supporting and influencing partner-led opportunities
• Identify and convert competitive channel partners from existing solutions to KISAN
• Build and manage strong relationships with key partner stakeholders and decision makers
• Conduct joint sales calls, product demonstrations, and customer meetings with channel partners
• Enable partner success by providing training, tools, and sales support
• Maintain and actively manage a robust pipeline of channel-driven opportunities
• Achieve or exceed quarterly and annual sales targets
• Monitor partner performance and identify opportunities to increase productivity and revenue
• Collaborate with KISAN headquarters (Korea) on product, pricing, and go-to-market strategies
• Provide market feedback, competitive intelligence, and channel insights to leadership
• Maintain accurate records of partner activities, opportunities, and forecasts
• Travel as required for partner meetings, joint customer visits, and industry events

Qualifications

• 5+ years of sales experience (10+ preferred) in cash-handling equipment or related industries, including:

- currency counters, discriminators and sorters

- ATM

- cash recyclers

- smart safes

• Proven experience working with distributors, resellers, or channel partners
• Demonstrated success in recruiting and developing channel networks
• Strong track record of meeting or exceeding sales targets
• Established relationships within financial institutions, retail, armored car (CIT), or casino industries preferred
• Excellent communication, presentation, and negotiation skills
• Highly self-motivated with a strong ownership mindset
• Strong time management and organizational skills
• Ability to travel as required

Compensation

Remuneration can be structured as a fixed salary, commission-based, or a combination of both, depending on individual skills and experience.

Benefits

• Health Insurance (Medical, Dental, Vision)
• 401(k) Retirement Plan
• Paid Time Off (PTO)

Job title: Internal Sales Executive

Location: Plano, TX

Hours: 40+ Hours

Working Pattern: 1 day remote 4 days in office

Step into a sales career with A-SAFE, a global leader in industrial safety solutions, where innovation meets opportunity.

As an Internal Sales Executive, you’ll play a key role in driving revenue growth by proactively engaging prospects, nurturing leads, and supporting the full sales cycle from initial contact to close. Working closely with external sales and cross-functional teams, you’ll manage pipelines, coordinate follow-ups, and ensure a seamless customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships over the phone and email, and takes pride in turning opportunities into measurable results.

How you will make an impact:

• You will proactively generate and qualify new leads, keeping the sales pipeline strong and consistently moving opportunities forward.
• You will build meaningful relationships with prospects and customers, turning conversations into long-term partnerships.
• You will collaborate closely with external sales and cross-functional teams to ensure seamless handovers and a smooth customer journey.
• You will maintain accurate CRM records and reporting, providing clear visibility that supports smarter business decisions.
• You will identify upsell and cross-sell opportunities, driving incremental revenue and account growth.
• You will respond quickly and professionally to inquiries, creating a positive customer experience that strengthens brand reputation

What we are looking for:

• Strong communication skills with the confidence to engage prospects and build relationships over phone, email, and virtual meetings.
• A proactive, self-motivated mindset with the drive to generate leads and move opportunities through the pipeline.
• Excellent organizational skills with the ability to manage multiple accounts, follow-ups, and priorities in a fast-paced environment.
• Experience using CRM systems and maintaining accurate, detailed records to support reporting and forecasting.
• A collaborative approach, working effectively with external sales and cross-functional teams to deliver results.
• Resilience and a results-oriented attitude, with a passion for hitting targets and contributing to revenue growth.

Benefits:

• Comprehensive Medical Coverage — Three Cigna medical plan options (HSA Open Access Plus, Open Access Plus–Base, and Open Access Plus–Buy Up) allowing you to choose the plan that best fits your health needs and budget.
• Employer-Funded FSA Contribution — A-Safe contributes $500 each year to your Flexible Spending Account, helping reduce out-of-pocket healthcare costs.
• Automatic Basic Life & Disability Coverage — Employer-provided life insurance and short/long-term disability coverage at no cost to you, offering financial protection for you and your family.

About us:

Our story started in 1984, when A-SAFE set out to solve real workplace safety problems with better, more innovative products. Today, our solutions protect people, assets and operations for brands globally.

We remain a family-owned business, built on strong values and long-term relationships. If you want to know what we stand for, you can learn more about our story and values.

Our HQ in Elland, Halifax, is home to cutting-edge manufacturing technology and modern offices that reflect the quality of what we do. You can take a virtual look around with our 3D tour.

A-SAFE has grown organically over the years and now supports more than 6,000 customers across 50 countries. We are proud to work with global names such as Amazon, Coca Cola and BMW. You can explore more of our Customer Success Stories here.

If you require the application form in an alternative format or need adjustments during the recruitment process, please contact us at

About GlassHive

GlassHive is a unified sales and marketing platform that combines automation, visibility, and pre-built, industry-specific content — empowering the IT channel to scale faster through unmatched collaboration and transparency. We work directly with companies in the IT channel—MSPs, VARs, distributors, and technology vendors—to help them drive measurable revenue growth. We’re a fast-moving, execution-focused team that values people who take ownership and deliver results.

The Role

We’re looking for a Sales Executive who knows the IT channel, understands how vendor ecosystems work, and has existing relationships. This role is focused on finding, engaging, and closing customers within the IT vendor ecosystem. If you enjoy building pipeline, running sales cycles, and creating deep relationships with customers, you’ll thrive here.

What You’ll Do

• Identify and pursue sales opportunities within the IT vendor and partner ecosystem
• Build and manage a strong pipeline of qualified prospects
• Help build the full sales cycle: outreach, discovery, demos, negotiation, and close
• Develop relationships with our customers (channel, alliances, partner, and sales leaders)
• Clearly articulate GlassHive’s value to prospects and customers selling through the IT channel
• Consistently meet or exceed revenue targets
• Collaborate with marketing and leadership to refine messaging and go-to-market approach

What We’re Looking For

• 3–5 years of experience selling inside the IT channel, or working within a vendor partner program
• Proven experience selling to or working with IT vendors, MSPs, VARs, or distributors
• Comfortable with outbound prospecting and hands-on sales execution
• Track record of closing deals
• Self-starter mindset with strong follow-through and accountability
• Based near Dallas, TX (preferred)

Compensation & Benefits

• $90,000 – $120,000 Base Salary + Commission
• Full benefits, PTO, and holidays
• Hybrid remote work environment

Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional.

Job Summary

The Closer Specialist prepares settlement statements and closing documents, understanding and complying with escrow instructions, conducting closings and handling funds placed through the Company’s escrow account.

Essential Duties and Responsibilities

• Manages the entire real estate transaction process according to sales contracts, lender instructions, company requirements, and other written instructions.
• Reviews title commitments, sales contracts and other documents relating to residential real estate transactions for compliance and accuracy.
• Prepares Closing Disclosures/HUD-1 Settlement Statements, conveyance and other settlement documents necessary to complete closing transactions.
• Examines and clears requirements on title commitments and lender closing instructions.
• Obtains and prepares information needed to close a transaction.
• Works closely and coordinates closing transactions with clients, lenders, realtors, staff, and any other relevant parties to ensure a proper timely closing transaction.
• Balances the closing disclosure or HUD-1 Settlement Statements, reviews funds received and coordinates proper disbursement of closing funds.
• Performs other duties as assigned.

Position Requirements

Education

• Associates degree or equivalent related work experience required.
• High school diploma or equivalent required.

Experience

• Minimum 2 years closing experience.

Functional/Technical Skills

• Customer service oriented, with the strong drive to meet goals.
• Excellent product knowledge, client relations, and presentation skills.
• Strong follow up skills.
• Attention to detail.
• Retail Closings and multi-state experience

Environmental/Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

Benefits

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.

Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending. If you or your agency would like to be considered as a future recruiting partner, please email

Job Details

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

The reputation of Southern Glazer’s is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer’s has been recognized by Newsweek as one of America’s Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

The Sales Consultant represents Southern Glazer’s in the market as a member of the Southern Glazer’s family. This individual is passionate, innovative, and self-motivated with a business-oriented and customer-focused mindset. The Sales Consultant’s primary responsibilities are to visit the customer, have the right consultative sales conversations, and increase sales revenue. Face-to-face consultative selling built on trusting relationships drives maximum value to our customer and supplier partners as well as to the SGWS organization.

• Build positive, credible, lasting customer relationships based on trust
• Discover and identify customer business growth needs
• Develop a customer business growth plan for each account and build a pipeline of selling opportunities to drive incremental sales above base business
• Analyze data and insights to increase sales, grow customer business, and better achieve objectives
• Regularly and consistently pre-plan account visits with an agenda, service purpose, and selling opportunities documented in CRM (Proof)
• Prioritize sales activities to achieve objectives based on each customer business growth plan
• Visit accounts regularly, capture visit notes, and build visit plans considering previous visit outcomes and document in CRM (Proof)
• Maintain deep knowledge of SGWS products and correctly present and position them in each account
• Propose selling solutions to each customer and win the sale using consultative selling skills
• Achieve internal SGWS and supplier objectives as prioritized by management
• Manage customer issue resolution, seek additional opportunities to support the customer’s needs, and support business growth by providing customers with useful information and guidance
• Adapt the selling approach based on each customer’s buying styles and individual business needs
• Be knowledgeable and experienced in all accounts staying current with what competitors are offering and how SGWS products are positioned relative to the competition
• Document and maintain account- and customer-specific information in CRM (Proof)
• Participate in sales meetings, on-site training, and supplier events as required
• Perform other duties as assigned

• 21 years or older
• Able to analyze and understand data and information
• Able to leverage SGWS technology to perform duties and responsibilities
• Able to build and structure customer presentations and product proposals
• Proficient in using mobile devices (e.g., iPad®, smartphone) and online communication techniques (email, posting, texting, etc.) in a professional manner
• Able to consistently achieve results, even under tough circumstances
• Able to take responsibility for own actions and results; commits to providing a consistently high level of service to customers, suppliers, colleagues, and management
• Able to communicate effectively through various methods and express self clearly and concisely while appropriately tailoring the message to the audience
• Able to be nimble in ambiguity; be open to change; embrace innovative ideas
• Team player; works collaboratively with others
• Able to work in a fast-paced, results-driven environment
• Must possess a reliable vehicle, a valid driver’s license, and the ability to obtain and maintain auto liability insurance on their vehicle in compliance with SGWS company requirements.
• High School Diploma or GED required
• Able to travel as needed
• Must be at least 21 years of age

•  Physical demands with activity or condition for a considerable amount of time may include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
• Physical demands with activity or condition for a considerable amount of time include driving throughout the day with segments up to 2 hours
• May require lifting/lowering, pushing, carrying, or pulling up to 56lbs

This position is deemed a safety-sensitive position.  As such, any person who is given a conditional offer of employment will be required to pass a drug test.

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at

Job Description:

Training Schedule: Day Shift, Monday-Friday, 8 AM-5 PM

Work Location: Onsite

Summary:

As a Call Center Representative in our Outreach team, your responsibility is to cultivate robust customer relationships that foster our clients’ growth while championing the needs of customers by collaborating with the clients’ internal teams. You will serve as a trusted resource for our Business Market and Public Sector customers. This position will closely collaborate with Marketing Sciences, Sales, Contract Management, and other stakeholders to analyze high-risk customers, playing a crucial role in reducing churn and safeguarding our revenue through exceptional communication and strategic engagement. You will work directly with customers to present offers or provide recommendations for account optimization and encourage the use and adoption of online tools. This white glove service role requires excellent customer service skills and the ability to establish strong internal partnerships with Sales, IT, and Finance to create mutually beneficial solutions. As this is a brand-new program, flexibility is a non-negotiable in this role; the ideal candidate will be willing to adapt to the changing demands of our business.

Key Responsibilities Include:

· Utilizing Project Management skills by working closely with the key partners to maintain a continuous flow of information specific to case status, and to identify potential issues and/or opportunities

· Conduct outbound customer outreach (manual and campaign-based) to provide updates, present offers, identify opportunities, and reinforce value.

· Building and nurturing collaborative relationships with support teams while consistently demonstrating professionalism and emotional intelligence

· Turning negative/neutral experiences into positive interactions based on a proactive approach

· Serving as a brand ambassador and advocate for your customers, throughout every contact, highlighting all our clients’ products and services

· Identifying plans and services that would suit customer needs to prevent future contacts

· Turning customer contacts into a sale or a save opportunity with a premium experience

· Demonstrating a high level of critical thinking when making decisions in customer resolution and considering the impact on our brand

· Supporting high-level escalations through the entire customer journey, including pain points, identifying the root cause of concerns, and working quickly to resolve them

· Proactively triaging high-risk accounts, flagging early signs of churn, and collaborating across departments to mitigate risk.

· Provide technical or account assistance in collaboration with Sales and Support teams.

· Document customer interactions thoroughly using CRM tools to ensure alignment and visibility

· Knowledge of and adherence to telemarketing laws

Soft Skills:

· Ability to communicate clearly and compassionately, both verbally and in writing

· Adaptive to changing situations in a competitive market

· Ability to overcome objections while demonstrating genuine empathy

· Genuine interest in people and a desire to help and build relationships with customers

· Comfort navigating change in a dynamic environment with a positive, solutions-oriented mindset.

Required Qualifications:

· White Glove Outreach Customer Service: 1-2 years

· Customer Service, Account Management, or Customer Success: 1-2 years

· Familiarity with CRM systems such as Salesforce or Workflow Manager (WFM), and tools like Microsoft Office

· Experience working in Loyalty/Retention programs with a high understanding and performance with loyalty tools such as Compass & Mysolutions

· Strong analytical skills and attention to detail; ability to recognize patterns and trends in customer behavior.

· Previous experience working in a Secure Workspace (SWS) type environment or white room (no pen, paper, mobile or electronic devices, etc.): 1+ years

Preferred Qualifications:

· One or more years of Technical and Public Sector customer experience: 1+ years

· Experience troubleshooting hardware, software, applications, network, and device issues

· Experience resolving customer issues, billing, and/or handling product Q&A

Ability to commute/relocate:

• Carrollton, TX 75007: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Outreach Customer Service: 2 years (Required)
• CRM software: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person