Sales Jobs in Pomona
55 positions found
This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping.
They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services.
The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People Follows instructions of supervisors and assists other team members in performing store functions Assists in the training of store team members Service Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents Maintains a safe, clean and orderly retail Store Profit Ensures confidentiality of customer data and careful handling of documents, media, and packages Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage Takes preemptive action to prevent errors and waste Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management Performs multiple tasks at the same time Looks for opportunities to improve knowledge and skills within the retail Store Able to operate with minimal supervision Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations.
If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum.
Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law.
An employee may be eligible for additional pay, premiums, or bonus potential.
The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay: $19.70
- $23.17/hr Additional Details: LA County: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance , and the California Fair Chance Act.
FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
Suggests areas for improvement in internal processes along with possible solutions.
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
Know Your Rights Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.
Applicants who require reasonable accommodations in the application or hiring process should email .
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act.
The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.
If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.
For more information, click here .
- 5 PM | Pay: 35/hr Position Summary The Supply Planner is responsible for managing end to end supply chain planning activities while maintaining strong partnerships with Commercial organizations, Business Groups, Manufacturing teams, and suppliers.
This role ensures product availability, accurate planning data, and optimal inventory levels through proactive analysis, scenario planning, and execution of key supply chain and production planning processes.
Responsibilities End-to-End Supply Planning Manage relationships with Commercial teams, Business Groups, Manufacturing teams, and suppliers to ensure seamless supply chain operations.
Maintain accurate master data in SAP and JDA/BlueYonder systems to support rule based planning.
Execute PDLM phase in/phase out planning activities.
Lead the monthly S&OP Supply Review, defining and reviewing mid and long term supply plans.
Master Production Schedule (MPS) & Detailed Scheduling Plan, control, and maintain the short term Master Production Schedule (MPS), balancing customer demand and inventory levels.
Collaborate with Production Planners to ensure a feasible and constrained MPS, taking into account equipment and labor capacity.
Support creation of weekly simulation versions of the MPS/DPS for scenario evaluation.
Align with Operations/Production teams to minimize changeover times and maintain optimized production sequences.
Capacity & Constraint Management Identify capacity constraints during MPS creation and communicate issues proactively to Production Planning teams.
Evaluate constrained MPS outputs against installed production capacity to ensure feasibility.
Material Requirements & Inventory Support Support MRP processes by ensuring accurate demand signals flow into production scheduling.
Coordinate with operational buyers and factory planning teams on material shortages, planned orders, and replenishment triggers.
Monitor stock levels for finished, semi finished, and raw materials to ensure alignment with production needs.
Production Planning Review weekly frozen week production schedules jointly with production and OMM teams and ensure updates are accurately reflected in SAP.
Ensure production plans are feasible based on latest constraints and fully synchronized with upstream demand and downstream commitments.
Allocation & Risk Management Make allocation proposals when the order book exceeds production capacity or material availability.
Perform scenario mapping and root cause analysis to mitigate supply and production risks.
Build allocations and constraint based strategies that protect customer service levels.
Operational Excellence Drive key performance indicators such as CSL Availability, CSP, SRM, SRMS, DPMA, and inventory health metrics (inventory as % of MAT sales, excess & aging stock).
Support factory level KPIs including CLIP, LAP, MIP, and PIPO execution.
Support Blueheart/BlueYonder manual PO process during transition to automation.
Qualifications Education & Experience Bachelor’s degree in Supply Chain, Industrial Engineering, Operations, Business, or related field; Master’s preferred.
3–5+ years in supply planning and production planning roles with exposure to S&OP, MPS, PDLM, and PIPO processes.
Technical Skills Proficiency in SAP for MPS, MRP, routing, and production schedule alignment.
Experience with JDA/BlueYonder for advanced rule based supply and production planning.
Strong Excel and data visualization skills.
Ability to support manual PO workflows during system transitions.
Planning Expertise Experience generating or supporting constrained and unconstrained MPS cycles and evaluating capacity fit.
Skilled at integrating production schedules with supply plans, ensuring smooth alignment between demand, supply, and factory operations.
Ability to lead S&OP supply reviews and represent supply plans in cross-functional forums.
Analytical & Problem Solving Strong capability in scenario planning, root cause analysis, and constraint based decision making.
Demonstrated ability to improve operational KPIs such as CLIP, LAP, MIP, and PIPO.
Stakeholder Collaboration Works effectively with Production Planning, OMM, Operations Management, OEM suppliers, and Commercial & Business Groups.
Able to communicate capacity risks, supply scenarios, and production impacts clearly in S&OP and SteerCo meetings.
Plumbing Technician & Support Professional
Come join the TOTO USA Family!
The bathroom is where we start and end our days - it's an everyday luxury we'd never want to do without. TOTO believes that people should have the greatest comfort, convenience and performance design possible in the bathroom. Improving people's lives is what inspires every TOTO innovation.
TOTO is one of the world's largest plumbing products manufacturers. We offer a complete line of residential and commercial plumbing fixtures and fittings, faucets, accessories, shower and flush valves, as well as lavatories, toilets, air baths and urinals. More than 1,500 TOTO engineers and their colleagues are committed to achieving the seamless integration of performance, conservation, technology, and innovation.
Perks of the job,
· Excellent benefit package which includes medical, dental, vision, and life insurance.
· Paid vacation, Paid Holiday & 401K, Company match after (1) one year that vests immediately upon participation
· Collaborative, dynamic work environment within a fast-paced awesome company
MAJOR FUNCTION:
Plumbing Technician & Support Professional performs tasks in the after sales service of products based on verbal and written instructions such as but not limited to Standard Operations Procedures (SOPs), Standard Inspection Procedures (SIPs), Work Orders (WO’s).
TOOLS AND EQUIPMENT:
May include, but not limited to: hand tools, power tools, company van, storage unit, parts kits, voltage meter, testers, water valves, electronic components, after service manuals, company tablet, company phone, company gps, cameras, PPE, safety kits, disposal materials, etc...
MATERIALS:
May include, but not limited to: Contact with: ABS plastic parts, silicone rubber parts, brass and stainless steel parts, cardboard boxes, wooden pallets, adhesive labels, vitreous china products. Contact with oil lubricant/preservative as well as powder mold release/preservative on vendor parts. Utilizes Windex, alcohol, acetone, Loctite, silicone oil, silicone grease and cleaners such as Lysol.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Plumbing Technician & Support Professional - MAIN DUTY - Performs repairs on Washlets, Neorest, or any TOTO products in the field.
- MAIN DUTY - Call Center / Handles inbound customer calls, follow ups, scheduling, troubleshooting, etc…
- Handles Tech Service email queues / chat queues as needed.
- Showroom visiting, making a relationship, responding their inquiry
- Must be able to travel on behalf of TUS. USA / Canada – Inspection / Repair / Other
- Follows all company policies and procedures, including, but not limited to the employee handbook.
- Must locate, read, understand, and follow SOP’s, SIP’s, and/or WO’s.
- Performs duties outlined in work instructions such as SOP’s/SIP’s.
- May work with raw materials in the process.
- Assembles/Inspects various parts in accordance to SOPs/SIP’s.
- Maintains accurate inventory count as appropriate in process.
- Performs quality checks during the process as outlined in SOP/SIP.
- Maintains good housekeeping practices (safe, neat, and orderly work area per 5S program), follows all safety rules and abides by all applicable local, state and federal laws and regulations. Follows and supports ISO related activities, and encourages other associates to follow ISO recommendations.
- Assists with training personnel as needed.
- Performs other duties as assigned.
- Actively contributes to continuous improvement within their area as well as the After Service Department.
EDUCATION AND EXPERIENCE:
High school diploma, GED or equivalent with a minimum of 3 years mechanically related experience (Plumbing / HVAC / Electronic Repairs / etc.). Must be able to use the Windows platform and all related programs. Must possess basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals). Ability to read and comprehend basic written instructions and procedures.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by a Plumbing Technician & Support Professional to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Technical Support Specialist regularly required to stand, use hands to finger, handle, twist or feel; and reach with hands and arms.
- Frequently required to walk; stoop, kneel or crouch; and speak or listen.
- Frequently required to operate a vehicle for an extended amount of time, maintaining an acceptable driver’s abstract.
- Lifting as required in job and SOP
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Where appropriate the use of personal protective equipment (PPE) including, but not limited to, hearing protection, hard hats, disposable gloves, shoe covers, safety vest, safety shoes, and company uniforms/hats.
- Repetitive bending/pulling.
- Repetitive movements of fingers, hands, wrists and arms.
- Ability to lift fifty pounds repeatedly.
- Ability to protect a customer’s property, sanitation, and disposal of hazardous material (bio / electronic).
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment consists of an indoor office facility with limited heat in winter, not air conditioned in summer. Summer heat is moderate. Outdoor customer household. Minor exposure to odors from lubricants/preservatives as well as fumes from gas operated vehicles. Moderate noise levels are present. Job requires the use of personal protective equipment (PPE) that may include, but not limited to; protective gloves, ear plugs, safety glasses, protective sleeves, and safety shoes. Minimal possibility of accidents of a minor nature requiring first aid.
Regardless of Position/Title, all employees are expected to provide the highest level of customer service and kindness for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. As an employee, you are expected to perform other duties, as assigned.
TOTO USA is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
TOTO USA provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. We are committed to maintaining a drug-free workplace.
Position Summary
We are seeking an experienced and motivated General Manager to oversee the daily operations of a high-quality butchery and specialty meat market. This role is responsible for operational leadership, financial performance, team management, and delivering an exceptional customer experience.
The ideal candidate brings strong retail or food operations leadership experience and a passion for premium meats, artisan products, and hospitality-driven service.
Key Responsibilities
Operational Leadership
- Oversee all daily operations including retail sales, butchery production, inventory, and merchandising
- Ensure proper handling, cutting, storage, and presentation of all meat and specialty products
- Maintain the highest standards of quality, cleanliness, and food safety
- Ensure compliance with health department regulations and company policies
Team Leadership & Development
- Recruit, train, and develop butchers, retail associates, and support staff
- Create staff schedules and manage labor costs
- Foster a collaborative and service-focused team culture
- Provide coaching and performance management for team members
Sales & Customer Experience
- Deliver exceptional customer service and product knowledge
- Educate customers on meat cuts, preparation methods, and cooking techniques
- Drive retail sales through merchandising, promotions, and product displays
- Support special orders, catering, and wholesale relationships
Financial & Inventory Management
- Manage budgets, daily sales reporting, and operational expenses
- Monitor inventory levels, product rotation, and waste control
- Work with vendors and suppliers to ensure high-quality sourcing
- Maintain profitability through effective cost control and pricing strategies
Merchandising & Product Development
- Assist with product selection including specialty meats, charcuterie, and gourmet retail items
- Support development of prepared foods, house-made sausages, and value-added products
- Ensure visually appealing displays and seasonal offerings
Required Qualifications
- 5+ years of leadership experience in food retail, butcher shop, specialty grocery, or restaurant operations
- Strong knowledge of meat cuts, butchery processes, and food safety standards
- Proven ability to lead teams and manage daily operations
- Excellent customer service and communication skills
- Strong organizational and problem-solving abilities
Preferred Qualifications
- Hands-on butchery experience or formal butcher training
- Experience with artisan meat programs, charcuterie, or specialty food retail
- Background in farm-to-table or locally sourced food programs
- Experience managing retail inventory and POS systems
Compensation & Benefits
- Competitive salary
- Performance-based incentives
- Health and wellness benefits
- Paid time off
- Opportunities for career growth within a growing specialty food concept
You shop here all the time. So why not work here? As part of a team, your primary focus is to create a warm and friendly shopping environment by providing extreme customer service. You will be accountable for knowing and achieving personal productivity goals, to divisions' productivity standards. Even the rookies get to start on our team! This posting is intended to build a candidate pool for when an opening arises at this specific location. While there are no existing vacancies at this time, openings are filled on an expedited basis by reviewing candidates who are already part of the candidate pool. For this reason, we encourage you to apply if you are interested in working at Foot Locker Inc. at this location.
Artificial intelligence is not used for the process of screening, assessing, or selecting applicants.
ResponsibilitiesEnsuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service. Delivering sales, outstanding customer experience, and operational expectations. Maintaining personal and productivity goals. Connects with every customer by asking open-ended questions to assess needs. Ability to learn and share expertise of products and trends to fit customer's needs. Maintains an awareness of all product knowledge, and current or upcoming product / trends. Contributes to a positive and inclusive work environment.
Qualifications0-3 year of retail experience. Confident and comfortable engaging customers to deliver an elevated experience. Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products. Initiates completion of tasks or activities without necessary supervision. Flexible availability including nights, weekends, and holidays.
BenefitsRate of Pay: $ 17.50 / hour. Weekly Pay 30-50% Employee Discount Development and Advancement Opportunities
About the Role
As a Walgreens Store Associate, you'll play a vital role in providing exceptional customer service and maintaining a clean and organized store. You'll work in a fast-paced environment, handling various tasks from stocking shelves to assisting customers.
Key Responsibilities
Stocking Shelves: Ensure shelves are fully stocked and organized, maintaining a clean and inviting shopping experience.
Customer Service: Greet customers warmly, assist them with finding products, and provide excellent customer service.
Cashier Duties: Operate cash registers, process payments, and handle returns.
Cleaning and Maintenance: Maintain a clean and organized store, including sweeping, mopping, and dusting.
Inventory Management: Help with inventory control, ensuring products are properly stocked and rotated.
Qualifications
High school diploma or equivalent
Ability to lift and move heavy boxes
Strong work ethic and commitment to quality
Ability to work in a fast-paced environment
Experience in retail is preferred but not required
Benefits
Competitive wages
Opportunities for advancement
Employee discounts on Walgreens products
Join our team and help us provide value to our customers!
Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Director of Food & Beverage.
This position is located at the Embassy Suites in Brea, CA.
Purpose for the Position: To manage the food and beverage departments of the hotel include banquet functions, food preparation, food service and lounge service to maintain established operational standards and maximize profits of the hotel. This position will be responsible for the banquet/catering sales and service functions.
Essential Responsibilities: To manage the food and beverage departments of the hotel include banquet functions, food preparation, food service and lounge service to maintain established operational standards and maximize profits of the hotel. This position will be responsible for the banquet/catering sales and service functions.
Skills and Abilities: To manage the food and beverage departments of the hotel include banquet functions, food preparation, food service and lounge service to maintain established operational standards and maximize profits of the hotel. This position will be responsible for the banquet/catering sales and service functions.
Physical Demands: Medium work. Exerting up to 20 to 50 pounds of force occasionally. Requires walking or standing to a significant degree, and or requires working at a production rate pace entailing the constant pushing and or pulling of materials even though the weight of those materials is negligible. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Requirements: High School completion or an equivalent level of education and experience. Associates degree or higher preferred. Must thrive in a multi-tasking, fast paced working environment. 2+ years of employment in a related position with demonstrated success in an F&B operational leadership role. Culinary management experience preferred.
Attendance: Consistent and reliable attendance, in accordance with the standards set by Windsor Hospitality, is essential for successful performance in this role. Excessive absenteeism or tardiness may result in disciplinary action, up to and including termination of employment. Upon hire, all employees are expected to fully comply with the policies and procedures of Windsor Hospitality, and any violations may also result in disciplinary action, up to and including termination.
Featured Benefits: Join a team that invests in you! We're proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees in our diverse and inclusive environment:
- Medical, Dental, Vision, Life and Disability Insurance If eligible, enjoy access to quality healthcare plans to stay healthy and protected.
- Flexible Spending Account (FSA) Pre-tax savings for healthcare and dependent care expenses.
- 401(k) & Roth 401(k) Plans Plan for your future with employer-supported retirement options.
- Employee Assistance Program (EAP) Confidential support services for personal and professional well-being.
- Career Growth Opportunities We promote from within and invest in your long-term success.
- Paid Time Off (PTO) Take time to relax, recharge, and explore life outside of work.
- Paid Sick Leave Supportive sick time policy to care for your health when you need it.
- Exclusive Employee Hotel Discounts Take advantage of special rates for hotels in our brand portfoliojust for our team members and their family & friends.
- Enjoy complimentary On-Shift Meals (participating hotels) Enjoy a free, delicious meal provided by the hotel during each scheduled shift.
- Recognition & Rewards Program Our team members are regularly acknowledged through performance awards, milestone celebrations, and incentive programs that recognize excellence and dedication.
Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
POMONA, CA
Position Purpose: Contractors' Warehouse Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific positions may include Sales Specialist, Sales Associate, and Customer Service Associate.
$20.00 - $23.00
ADP is hiring a Senior Director of Strategy for Compliance Solutions. This position is part of the Corporate Strategy team that supports ADP's Compliance Solutions business. Compliance Solutions provides a suite of payroll and tax compliance offerings, along with payments and money movement services. These businesses are major growth areas for ADP, focused on creating and delivering innovative software, services, and payments solutions for ADP clients.
The successful candidate will partner closely with ADP executives to create and continually improve our overall Compliance Solutions strategy. This person will lead the development of new strategic initiatives focusing on both growth opportunities and operational enhancements for the business. They will also work closely with ADP executives on the ongoing execution of strategic initiatives. The role reports to the DVP of Strategy and Business Development for Compliance Solutions and is based in San Dimas, CA.
Responsibilities:- Serve as a trusted advisor to senior business unit leaders and work collaboratively with their teams to identify, define, and plan critical strategic initiatives
- Identify, develop and drive long-term strategies based on fact-based analyses, focusing both on growth opportunities and operational initiatives for the Compliance Solutions portfolio
- Conduct in-depth market assessments to identify opportunities and risks.
- Partner with business units and functions (e.g., Sales, Implementation, Service, etc.) to develop business strategies for expansion into new products and services
- Lead and drive strategy projects and initiatives
- Perform other related duties as assigned (e.g., financial analyses, presentations, operational assessments etc.)
- Bachelor's degree (MBA preferred)
- 7+ years' experience (3+ years post-MBA) in a strategy consulting firm (e.g. BCG, McKinsey, Bain, PWC, Deloitte) or an internal Corporate Strategy role within a F500 company, having achieved at least a team manager level.
- Experience developing and evaluating strategies: identifying and framing issues, developing hypotheses, conducting market research and analyses to test key hypotheses, developing execution plans
- Known as a strong problem solver and strong presentation skills, including ability to distill complex information into key actionable insights
- Strong analytical skills (financial modeling, basic statistics, regression analyses, etc.)
- Exceptional oral and written communication skills
- Highly collaborative, with ability to influence and lead cross-functional teams
- Ability to influence senior leader stakeholders and lead cross-functional teams
- A person who thinks and acts at an executive level
- Ability to travel between 20-30% depending on specific projects
- MBA and/or other advanced degree (e.g., PhD, MD, JD)
- Consulting firm experience (either pre- or post- MBA)
- Experience with enterprise software, business services, and/or financial services industries
We are looking for a Restaurant Manager to help manage our Dunkin' Team!
A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards, franchisee standards and in compliance with all applicable laws.
ResponsibilitiesTeam Environment:
- Hire, train and develop their employees
- Communicate job expectations to their employees
- Plan, monitor, appraise and review their employees' job performance
- Provide coaching and feedback; disciplines when appropriate
Operational Excellence:
- Create and maintain a guest first culture in the restaurant
- Ensure all shifts are appropriately staffed to achieve guest service goals
- Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
- Ensure Brand standards and systems are executed
- Prepare and complete action plans; implement production, productivity, quality and guest service standards
- Complete audits and implement plans to drive system improvements
Profitability:
- Control costs to help maximize profitability
- Execute all in-restaurant marketing promotions in a timely manner
- Execute new product roll-outs including team training, marketing and sampling
- Set sales goals and track results
- Fluent in English
- Math and financial management
- Restaurant, retail, or supervisory experience
- At least 18 years of age (where applicable)
- High School diploma, or equivalent
Great Focus:
- Understands and exceeds guest expectations, needs and requirements
- Develops and maintains guest
- Displays a sense of urgency with guests
- Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
- Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
- Sets and maintains high standards for self and others, acts as a role model
- Consistently meets or exceeds goals
- Contributes to the overall team performance; understands how his/her role relates to others
- Sets, prioritizes and maintains focus on important goals
- Reads and interprets reports to establish goals and deliver results
- Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
Problem Solving and Decision Making:
- Identifies and resolves issues and problems
- Uses information at hand to make decisions and solve problems; includes others when necessary
- Identifies root cause of a problem and implements a solution to prevent from occurring
- Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence:
- Develops and maintains relationships with team
- Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
- Encourages collaboration
- Leads others; negotiates and takes effective action
Building Effective Teams
- Identifies and communicates team goals
- Monitors progress, measures results and holds others accountable
- Creates strong morale and engagement within the team
- Accepts responsibilities for personal and team commitments
- Recognizes and rewards employee's strengths, accomplishments and development
- Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
Conflict Management
- Seeks to understand conflict through active listening
- Recognizes conflicts as an opportunity to learn and improve
- Resolves situations using facts involved, ensuring consistency with policies and procedures
- Escalates issues as appropriate
Developing Direct Reports and Others
- Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills
- Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
- Provides challenging assignments for the purpose of developing others
- Uses coaching and feedback opportunities to improve performance
- Identifies training needs and supports resources for development opportunities
Business and Financial Acumen
- Understands guest and competition; translates and applies own expertise to address business opportunities
- Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
- Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
- Understands, analyzes and communicates the key performance/profit levers and manages to these measures
Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.
