Sales Jobs in Orange, CA

Role Overview:

As a Sports-Minded Sales Representative, you will be at the forefront of our efforts to connect with our target audience and drive sales results. This position requires a results-driven professional with strong business acumen, relationship management skills, and a passion for marketing and sales. This role is ideal for professionals with a strong background in sales, customer service and marketing.

Your Responsibilities Will Include:

• Engaging Campaigns: Develop and execute sales campaigns.
• Customer Relationship Building: Foster strong relationships with clients through personalized interactions, understanding their needs, and positioning our products/services as the winning choice.
• Team Collaboration: Work closely with cross-functional teams to ensure seamless integration of marketing strategies with sales efforts, sharing insights and strategies to achieve collective success.
• Goal Attainment: Set ambitious sales targets and strive to exceed them, bringing a competitive edge to your performance.

Qualifications:

The ideal candidate will possess:

• A bachelor's degree in marketing, business, or a related field (encouraged but not required).
• Strong communication and interpersonal skills.
• Proven ability to work effectively in a team environment.
• Previous experience in marketing or sales is a plus, but not required.
• Strong track record of meeting or exceeding sales targets.
• Excellent negotiation, presentation, and relationship-building skills.
• High-energy, competitive, and goal-oriented personality.

What We Offer:

• $17-23 hourly pay, paid weekly (OTE $52k-62k)
• Career Advancement – Opportunities to grow into senior leadership roles within the organization.
• Collaborative and Professional Environment – A results-driven team culture with a focus on strategic growth.
• Ongoing Professional Development – Access to training and leadership development programs.

An Automotive product manufacturing company is seeking a Entry-Level Outside Sales Representative to join their team in Garden Grove, CA. This position is responsible for developing new clients as well as maintaining existing clients. A bachelor’s degree, 2+ years of Outside Sales Experience, ability to travel domestically and internationally (Mexico & Texas- 1x a month), and conversational Spanish is a big plus but not mandatory. This is a full-time, in-person, exempt position, with bonus and excellent benefits, including 401K.

Entry-Level Outside Sales Representative Duties:

-Compiles list of prospective customers for use as leads, from many different sources; i.e. internet, linked-in, business directories, networking, etc.

-Travels through assigned territory to call on established and prospective customers to solicit orders or communicate with customers on their sales floor or via phone.

-Displays or demonstrates products using samples and/or catalogs to emphasize sellable features.

-Quotes prices and credit terms and prepares sales contracts for orders obtained.

-Obtains credit information on prospective customers and forwards findings to home office.

-Provides pertinent information to customers upon securing orders; such as, estimated/actual date of delivery, confirmation of number of parts ordered, contact person’s information (if other than self), etc.

-Prepares reports of business transactions and keeps expense accounts.

-Oversee key projects, processes and performance reports, data and analysis.

Entry-Level Outside Sales Representative Skills:

-Must have a bachelor’s degree

-Conversational Spanish is a big plus but not mandatory

-Must have 2+ years of Outside Sales experience

-Must be able to travel internationally frequently for work (Mexico & Texas 1x a month)

-Proficiency with Microsoft Office (Word, Excel, PowerPoint)

-Driver's License with Clear Record

****If interested, please apply with your most updated resume including your minimum salary requirement and why you left/or are looking to leave your current company. ****

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Activ8 West- Los Angeles (Japanese Recruiting Company) Recruitment & Solutions / Renaissance Resources Inc., has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.

We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. We prioritize direct applicants; third-party resumes may not be reviewed.

Sales / Bidding Estimator – Position Summary:

The Sales / Bidding Estimator is responsible for preparing accurate and competitive bids for construction projects while also serving as a client-facing representative of the company. This hybrid role combines technical estimating skills with strong sales abilities to ensure both profitable project acquisition and positive client engagement. The ideal candidate thrives in a dynamic environment, communicates effectively with clients and internal teams, and has deep knowledge of construction methods, materials, and costs.

Key Responsibilities:

• Business Development & Client Acquisition: Proactively identify and pursue new project opportunities in industrial markets such as manufacturing, food & beverage, chemical, and utilities. Networking with decision-makers, attend industry events, and maintain a pipeline of qualified leads to support company growth.

• Client Relationship Management: Build, maintain, and strengthen long-term relationships with existing and prospective clients. Act as the primary point of contact during the preconstruction phase, responding quickly to client inquiries, clarifying scope, and providing professional guidance to establish trust and credibility.

• Estimating & Takeoffs: Review and analyze drawings, specifications, and bid documents to identify project scope and requirements. Perform accurate quantity takeoffs for labor, materials, and equipment, ensuring estimates are complete and aligned with project objectives.

• Subcontractor & Vendor Coordination: Solicit and evaluate pricing from subcontractors and vendors, ensuring competitive coverage and compliance with project requirements. Develop and maintain a reliable network of trade partners to support accurate, timely bids.

• Bid & Proposal Development: Prepare detailed cost estimates, budgets, and proposals that clearly define scope, inclusions, exclusions, and assumptions. Present proposals to clients in a professional and compelling manner, highlighting value-engineering options when appropriate.

• Market & Cost Intelligence: Monitor construction cost trends, commodity pricing, and competitor activity to refine estimating strategies and maintain competitive positioning in the marketplace.

• Collaboration & Handoff: Work closely with project managers, engineers, and operations staff to ensure awarded projects transition smoothly from estimating to execution. Provide detailed handoff documents, clarifications, and support to ensure project success.

• Documentation & Reporting: Maintain organized estimate files, bid logs, client communications, and historical cost databases. Track bid outcomes, hit rates, and margin performance to support continuous improvement.

• Risk Management: Identify potential project risks and develop mitigation strategies to minimize impact.

• Alignment with Mission, Vision, and Core Values: Understand and support the company's mission. Contribute to achieving the company's vision. Uphold and promote the company's core values.

Qualifications:

• Minimum of 3–5 years of experience in sales, estimating, or project management within the industrial construction sector (structural steel, process piping, equipment installation, millwright). Experience with design-build or EPC environments is a plus.

• Strong ability to read and interpret blueprints, specifications, P&IDs (Piping & Instrumentation Diagrams), and bid documents. Familiarity with industry codes and standards.

• Proficiency with estimating software (e.g., Bluebeam, Sage Estimating, Trimble, or similar), takeoff programs, and Microsoft Excel. Ability to build and manage detailed cost models.

• Proven ability to build and maintain client relationships, develop proposals, and present to decision-makers. Strong negotiation and persuasion skills.

• Ability to analyze cost data, subcontractor quotes, and historical performance metrics to prepare accurate and competitive bids.

• Excellent verbal, written, and presentation skills to clearly convey information to clients, subcontractors, and internal stakeholders.

• Strong multitasking ability to manage multiple bids and deadlines simultaneously, while maintaining high accuracy and attention to detail.

• Understanding of profit margins, risk management, and market conditions that affect pricing and competitiveness.

• Flexibility to adjust to changing bid requirements, client needs, and market conditions.

• Professionalism & Integrity: High ethical standards, commitment to client satisfaction, and alignment with company mission, vision, and core values.

• Training or certification in estimating, project management, or business development (e.g., ASPE, CMAA, or similar) is desirable.

Physical Responsibilities:

• The role requires visiting construction sites, which may involve exposure to various weather conditions, noise, and hazardous materials.

• The position involves physical activities such as walking, standing, and occasionally lifting and carrying materials or equipment.

Reporting Structure:

• Reports to: Executive team, Operations Manager

• Collaborates with: Executive team, Customers, Project Teams including subcontractors and internal staff.

$95,000.00 - $115,000.00 annually

*In addition to the base wage, this role will include a commission structure based on performance and results.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Who We Are

At LX Pantos America, we’re all about making logistics simple and reliable. We help move goods across the globe — whether it’s shipping, warehousing, or managing the entire supply chain. We work closely with LG and other leading global companies to support their logistics operations and deliver smart, reliable solutions every step of the way.

With offices and operations around the world, we’re growing fast — and we’re looking for great people to grow with us. At LX Pantos America, you’ll find a team that’s supportive, hard-working, and always up for a challenge. If you’re someone who’s ready to learn, contribute, and be part of something bigger, we’d love to have you on board.

Position Summary:

We are seeking a Logistics Coordinator to support daily supply chain and warehouse operations. This role is responsible for processing inbound and outbound orders, coordinating shipments, and ensuring accurate order entry and timely delivery. The Logistics Coordinator will also provide customer service support by responding to inquiries, providing shipment updates, and assisting with order-related matters.

In addition, this position will assist with general office administrative tasks and collaborate with internal teams to ensure smooth logistics operations. The Logistics Coordinator may also provide occasional support in the warehouse as needed.

Responsibilities:

• Inbound & outbound orders handling in system (WMS & TMS) & follow-up including final inspection with keeping record including document & pictures
• Arranging pickup with carrier and follow up any delay / issue
• Routing & scheduling of DTS, and overseeing any delivery issue
• Inventory management with preparing and executing cycle inventory count
• Office administrative including Email/phone inquiry/communication follow up
• Customer Service for walk-in customers
• Sales associate support
• On-sight purchase assistance (portal & ERP)
• Supporting warehouse as needed (ex. Packaging / banding)
• FedEx Hazmat overnight handling (IATA DGR certificate)

Qualifications: Listed below are the minimum and/or desired qualifications of the position including education, work experience and knowledge & skills that are required to perform satisfactorily in the position:

Education and Work Experience:

• High school diploma or GED with at least three years of experience in logistics management or a related role

Knowledge and Skills:

• Proficiency in Korean (speaking, reading, writing) preferred
• Proficiency in MS Office and database management
• Knowledge of inventory management and logistics elements
• Strong organizational and time management skills
• Problem solving skills
• Excellent communication and negotiation skills
• Multitasking skills.
• Strong leadership abilities.
• Ability to strategize and plan.
• Customer service skills

Physical Demands:

• Position requires regular interaction with customers and clients.
• Position requires sitting at a desk working on a computer for at least 2/3 of time.
• Position requires minimal lifting up to 50 lbs.
• Position requires regular and reliable attendance.

Benefits: Medical, Dental, Vision, Life, STD, LTD, AD&D, 401K, and PTOs/ paid holidays

Job Location: Placentia, CA

Job Type: Full-time

Proposal Estimator

Location: On-site role in Anaheim, CA

Ignite growth with a firm that is reshaping how architecture and engineering projects are won. Our confidential client is expanding its national design footprint and needs a decisive Proposal Estimator to translate vision into winning bids. Reporting directly to executive leadership, you will own the estimating life cycle—balancing precision, speed, and profitability—while working shoulder-to-shoulder with high-performing sales, marketing, and technical teams. If you thrive on tackling complex project scopes and turning them into clear, competitive proposals, this is your next career springboard.

Key Responsibilities

• Estimate with confidence – quantify level of effort (hours, resources, third-party costs) for multi-disciplinary A/E projects.
• Shape bid strategy – align pricing models with margin targets, market dynamics, and client requirements to maximize win probability.
• Build repeatable tools – develop templates, macros, and dashboards that cut proposal cycle time and improve data accuracy.
• Bridge the business – translate design inputs into commercial terms and ensure sales commitments are operationally feasible.
• Leverage data – capture win/loss analytics in CRM/ERP systems and refine assumptions using historical performance metrics.

Qualifications & Skills

• AEC estimating expertise – proven success creating proposals or LOE estimates for architecture, engineering, or related professional-services projects.
• Systems savvy – advanced Excel or comparable estimating software; experience with Deltek, Salesforce, or similar platforms is advantageous.
• Clear communicator – exceptional written/verbal skills and the ability to convey technical detail to non-technical stakeholders.
• Process mindset – history of automating workflows and standardizing documents to drive scalability.
• Bachelor’s degree in engineering, construction management, business, or equivalent experience.
• Authorization to work in the United States.

Why Apply?

• Strategic seat at the table – partner directly with senior leadership on high-visibility growth initiatives.
• Career runway – join a nationwide platform committed to professional development, mentorship, and long-term advancement.
• Robust benefits – comprehensive healthcare, retirement match, generous PTO, and employer-supported relocation if needed.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the “Best Value” supplier in the industry.  

The Customer Support / Quality Lead is responsible for providing customer service support, including quotations, delivery information and technical information. Coincidently ensures consistent, compliant, and accurate execution of quality processes by guiding frontline quality activities, resolving issues, and supporting continuous improvement across operations.

Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description – other tasks may be assigned and expected to be performed.

Customer Service Functions

• Handles customer requests including quotes, orders, follow-up and delivery information.   
• Provides customer service support, including providing technical information and explanations to customers.
• Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs. 
• Meets established order entry goals.
• Supports members of the outside sales team in daily activities.
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
• Works well in a team environment to solve customer issues.
• Communicates issues and problems with management in a timely manner.
• Maintains superb attention to details.
• Maintains detailed documentation to support decision and ensure continuity of service.

Quality Assurance Functions

• Ensures the performance of quality assurance functions are conducted in the most efficient manner.
• Looks for opportunities to eliminate non-value-added operations and improve processes.
• Assists with the development of plans and strategies to enhance production.
• Lead efforts toward achieving and maintaining ISO 9001 certification.
• Creates, revises, and controls, Quality manual, SOPs, Work Instructions, Forms, and quality procedures.
• Identifies gaps. Ensures root cause analysis and corrective actions are implemented. 
• Collecting and reporting of KPIs for quality management.
• Coordinates resources required to address quality concerns.
• Ensures documentation meets internal and external requirements (e.g., ISO clauses, regulatory expectations). 
• Prepares for and supports customer/certification/regulatory audits; coordinates responses and follow ups. 
• Preserves and maintains training records; ensures staff are trained on relevant procedures, changes and expectations. 
• Manages controlled records (inspection logs, audit reports, risk files) to ensure traceability and retention.
• Conducts internal audits.
• Serves as a cross-functional advisor.
• Other tasks/functions as assigned. 

• Associate’s degree or equivalent.
• 2-3 years of Customer Service experience, preferably in a manufacturing environment. 
• Knowledge of ISO 9001 requirements preferred.
• Acts positively upon constructive criticism and coaching.
• Work independently and in a group across all levels of the organization.
• Ability to multi-task and prioritize work based on deadlines.
• Handles confidential information discreetly.
• Highly detail oriented.
• Communicates clearly and comfortably with all employees. 
• Conducts self professionally & ethically.
• Remains calm under pressure. 
• Places a high emphasis on excellent customer service. 
• Fosters and supports a teamwork environment. 
• Knowledge of order entry/enterprise systems, preferably QAD and Goldmine.
• Strong computer skills with demonstrated knowledge of Microsoft Office programs: Word, Excel, and Outlook

Learn more about U.S. Tsubaki at:    

U.S. Tsubaki offers a competitive compensation and benefits package, including health benefits effective on date of hire, dental and vision benefits effective on the first of the month following date of hire, Paid Time Off ("PTO"), 10 paid holidays, generous 401(k) match and profit sharing, annual bonus potential, life insurance, short and long-term disability, flexible spending accounts, commuter benefits, education reimbursement, home and auto insurance discounts, and pet insurance. 

The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors. 

Applicants must be authorized to work for any employer in the United States. Tsubaki does not sponsor or take over sponsorship of employment visas.

Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability

PM21

Compensation details: 6 Yearly Salary

PIa783c34f07e7-3631

Job Title: Product Manager

Location: Irvine, CA

Reports to: Director, Product Manager

FLSA Status: Exempt

About Our Organization: RIS Rx (pronounced "RISE Rx") is on a mission to make every dollar allocated for affordability count, delivering true impact for the patients and pharma manufacturers we serve. We’ve built the industry’s first real-time, pharmacist-led GTN Revenue Performance platform, restoring trust, visibility, and integrity to patient affordability.

What sets us apart? Our team combines deep pharmacy roots with cutting-edge technology, tackling patient access barriers in smarter, more human ways. Our people-first culture means you’ll find career growth, great benefits, and a supportive environment waiting for you, because we believe when people thrive, everyone wins.

Join us and help shape a better, brighter future for patient access.

Job Summary

We are seeking an experienced Product Manager to lead the vision, strategy, and execution of innovative software solutions that address key challenges in healthcare technology. This role will focus on driving patient affordability, optimizing gross-to-net (GTN) processes, and mitigating risk for pharmaceutical manufacturers. The Product Manager will serve as the bridge between business, technical, and clinical stakeholders, ensuring products deliver measurable value and align with company objectives. The ideal candidate is a strategic thinker with strong analytical skills, a proven ability to manage the full product lifecycle, and a passion for improving outcomes in the pharmaceutical and healthcare space.

Responsibilities

• Define and own the product vision, strategy, and roadmap for software solutions that address healthcare technology challenges, including patient affordability, gross-to-net (GTN) optimization, and risk mitigation for pharmaceutical manufacturers
• Translate complex business requirements into clear product specifications, user stories, and acceptance criteria for engineering teams
• Collaborate closely with engineering, pharmacists, operations, data analysts, and business stakeholders to ensure product initiatives align with company objectives and customer needs
• Drive the full product lifecycle from ideation to launch, including requirements gathering, prioritization, development, testing, release, and post-launch evaluation
• Lead backlog grooming, sprint planning, and cross-functional standups, ensuring timely delivery of high-quality product releases
• Analyze solution usage data, industry trends, and feedback to inform product decisions and identify new opportunities for innovation and differentiation
• Partner with marketing, sales, and customer implementation teams to support go-to-market activities, product positioning, and customer adoption
• Establish and track key performance indicators (KPIs) to measure product success and drive continuous improvement
• Maintain deep awareness of pharmaceutical trends, regulatory requirements, and competitive landscape to guide long-term product strategy
• Serve as the voice of the customer and ensure that product decisions balance user needs, business objectives, and technical feasibility

Skills

• 5+ years of experience in product management, preferably in healthcare technology, SaaS, or pharmaceutical services
• Experience using product management software (e.g., Jira, Aha!) to manage roadmaps, backlogs, and requirements
• Proven track record of managing software products from concept through launch and iteration
• Strong understanding of Agile/Scrum methodologies and experience working with engineering teams in iterative development environments
• Familiarity with healthcare or pharmaceutical industry processes strongly preferred
• Experience working with cloud-based platforms (AWS or similar), data analytics tools, and software development concepts
• Strong analytical skills with ability to interpret usage data, market research, and financial metrics to drive product decisions
• Excellent leadership and collaboration skills, with experience influencing stakeholders across technical and non-technical teams
• Exceptional communication skills with the ability to explain product decisions and technical trade-offs clearly to executives, customers, and development teams
• Ability to balance strategic vision with day-to-day execution and delivery in a fast-paced environment
• Strong problem-solving skills and the ability to anticipate and resolve complex product challenges

Education

• This position requires a Bachelor’s degree; MBA or advanced degree preferred

What we offer:

• Free gym membership
• Modern office
• Annual merit-based salary increases
• 401(k) with annual company match
• Medical - RIS Rx covers 100% of the employee’s base HMO medical plan
• Voluntary Dental, Vision & Life Insurance
• Flexible Savings Account (FSA)
• Paid Holidays
• Time off that grows with you:
• 3 weeks PTO 0-2 years
• 4 weeks PTO after 3+ years
• 5 weeks PTO after 5+ years
• Recognition programs that celebrate impact and results
• Mentorship and coaching opportunities
• Clear growth paths and career development support
• Fully stocked snack kitchen
• Company-paid lunches

Job Title: Loyalty Program Coordinator

Pay Rate: $26-$28/hr DOE

Duration: temp-to-hire

Location: Irvine, CA 92618 (full time onsite)

Job Summary

The Loyalty Programs Coordinator supports marketing initiatives designed to enhance customer engagement and brand loyalty. This role is primarily responsible for coordinating and administering the Marketing Development Funds (MDF) program, managing program communications, and supporting marketing and sales initiatives.

The position requires strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously in a fast-paced environment.

The coordinator will collaborate closely with internal marketing and sales teams, customers, and third-party vendors to ensure efficient program administration, successful event execution, and high-quality customer support.

Key Responsibilities

Marketing Development Funds (MDF) Program Administration

• Manage the day-to-day administration of the MDF program, including monitoring account activity, tracking budgets, and maintaining accurate records within the MDF portal.
• Provide timely customer support and respond to inquiries related to the MDF program and participation requirements.
• Review and process pre-approval submissions and reimbursement requests to ensure compliance with program guidelines and policies.
• Collaborate with Inside Sales and National Sales Managers to allocate program budgets to key accounts and support marketing initiatives.
• Generate recurring and ad hoc reports to support program performance tracking and management decision-making.
• Assist in the annual review and update of MDF program guidelines and policies.
• Coordinate with third-party platform providers to support portal maintenance and program functionality.

Event Coordination

• Plan and coordinate logistics for customer and marketing events, including travel arrangements, itineraries, catering, and venue coordination.
• Manage internal and external meetings and events that may include up to 200+ attendees.
• Serve as an on-site host for select events and after-hours customer engagement activities.
• Work with internal teams and vendors to ensure events are executed smoothly and meet program objectives.

Administrative & Program Support

• Monitor and route incoming customer communications through phone and email channels.
• Track MDF program expenses and ensure proper approvals and documentation are obtained.
• Assist with financial reconciliation and reporting related to program expenditures.
• Maintain organized documentation and ensure accurate recordkeeping for compliance and reporting purposes.
• Provide general administrative support to the marketing team as needed.

Qualifications

Minimum Qualifications

• Strong customer service orientation with excellent written and verbal communication skills.
• High level of organization, accuracy, and attention to detail.
• Proficiency in Microsoft Office 365, particularly Excel (including PivotTables, lookup functions, and data analysis).
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Preferred Qualifications

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Experience in B2B marketing, customer loyalty programs, or channel marketing initiatives.
• Experience supporting industries such as plumbing, HVAC, construction supply, or wholesale distribution.
• Previous experience coordinating corporate or customer-facing events.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington.

Seeking an experienced Director of Service Operations to lead and elevate national service performance. This role is responsible for delivering exceptional customer support, optimizing field operations, and ensuring strong alignment between internal teams and an external dealer service network.

Key Responsibilities

• Lead, mentor, and develop the service organization, including technical support, dispatch, warranty, coordination, training, and field service teams.
• Oversee national day-to-day service operations to ensure timely, high-quality customer support and field response.
• Own warranty claim processes, root-cause analysis, and corrective action initiatives to improve product reliability and customer satisfaction.
• Direct parts, dispatch, and service coordination functions to optimize scheduling, resource allocation, and issue resolution.
• Establish and lead service training programs supporting continuous development of customer service and technical personnel.
• Drive operational excellence through KPI development, performance tracking, and implementation of standardized operating procedures.
• Partner closely with engineering, production, and sales teams to translate customer feedback into product and process improvements.
• Strengthen relationships with a nationwide dealer service network, ensuring alignment on performance expectations, training, and service standards.
• Deliver executive-level reporting on service performance, trends, risks, and improvement opportunities.
• Foster a culture of accountability, collaboration, and customer-first execution across the service organization.

Qualifications & Experience

• 5–10 years of leadership experience managing service or technical support organizations within manufacturing, automotive, industrial equipment, or related technical environments.
• Demonstrated success leading cross-functional service teams in fast-paced, customer-driven organizations.
• Strong understanding of field service workflows, warranty management, parts operations, and customer service best practices.
• Proven ability to analyze performance data, establish measurable goals, and drive operational accountability.
• Excellent leadership, communication, and stakeholder influence skills.
• High emotional intelligence with a coaching-oriented leadership style.
• Technical aptitude related to electrical, mechanical, or charging systems strongly preferred.
• Passion for building scalable service organizations and delivering exceptional customer experiences.