Sales Jobs in Oak Brook

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar /about-us.html.

Job Details

GENERAL SUMMARY:

Act as the point of contact for customers. Assist in setting and maintaining plan-o-grams and programs. Stock merchandise adequately. Perform other duties as necessary to maximize profitability, customer satisfaction, and teamwork, while protecting company assets.

DUTIES and ESSENTIAL JOB FUNCTIONS:

* Unload trucks.

* Follow company work processes to receive, open and unpack cartons and totes; store merchandise in stock room or move directly to sales floor.

* Build merchandise displays.

* Stock merchandise; rotate and face merchandise on shelves.

* Restock recovered merchandise.

* Assist customers by locating merchandise.

* Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom.

* Comply with company policies and procedures.

* Greet customers.

* Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.

* Collect payment from customer and make change.

* Assist with ordering merchandise using hand-held scanners, as needed.

* Clean front end of store and help set up sidewalk displays when necessary.

Qualifications

KNOWLEDGE and SKILLS:

* Effective interpersonal and oral communication skills.

* Understanding of safety policies and practices.

* Ability to read and follow plan-o-gram and merchandise presentation guidance.

* Knowledge of basic cash handling procedures.

* Basic mathematical skills.

* Ability to perform IBM cash register functions.

WORK EXPERIENCE and/or EDUCATION:

* High school diploma or equivalent preferred.

WORKING CONDITIONS

* Frequent walking and standing

* Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks; which may also require the ability to push and/or pull rolltainers for stocking merchandise

* Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six-wheel carts), and rolltainers

* Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds

Occasional climbing (using step ladder) up to heights of six feet

* Fast-paced environment; moderate noise level

* Occasional exposure to outside weather conditions

Relocation assistance is not available for this position.

Dollar General Corporation is an equal opportunity employer.

Dollar General is pleased to offer a wide range of benefit programs designed to care for the physical, mental and financial well-being of our employees and their families. Available benefit programs include health insurance coverage options, a variety of supplemental programs, 401(k) Savings Plan, paid sick leave (where required by law), vacation, paid maternity and parental leave, and many more. Eligibility and waiting period requirements may apply. See /benefits for additional details.

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New Hire Starting Pay Range: 15.

Outside Sales Representative (New Logo Hunter)

Location: Fully in-office when not meeting with clients

Travel: Daily local travel required

Experience Level: 1–3+ years sales experience preferred

About the Role

We are looking for a gritty, high-activity Outside Sales Representative whose primary mission is to win new logos.

This is not an account management role. This is a true hunter position focused on prospecting, cold outreach, door knocking, networking, and building relationships from scratch with companies that have 50+ employees.

If you thrive on rejection, competition, and building pipeline through relentless activity — this role is for you.

What You’ll Do

• Prospect and close new business within companies with 50+ employees
• Execute high-volume outbound activity (calls, emails, in-person visits, networking)
• Schedule and run in-person meetings with decision-makers
• Build and manage your own territory strategy
• Maintain strong CRM hygiene and pipeline discipline
• Hit and exceed monthly and quarterly new revenue targets
• Work in-office when not traveling to client meetings

What We’re Looking For

• 1–3+ years of sales experience (B2B preferred, but not required)
• Demonstrated resilience and mental toughness
• High activity mindset — comfortable making 50–100+ touches per day
• Strong work ethic and competitive drive
• Coachable and eager to improve
• Comfortable being fully in-office when not in the field
• Ability to prospect into mid-sized businesses (50+ employees)

What Success Looks Like

• Consistently building strong pipeline through outbound effort
• Closing new logos every month
• Managing a disciplined daily activity plan
• Becoming the top new-business producer on the team

Title: Account Executive (Life Science)

Salary: $70-$90k/yr expected annual compensation $100k+ (uncapped)

Schedule: 100% on-site in Westchester, IL (hybrid eventually)

Join a Company Ranked in the Top 2% companies nationwide by Clients & Employees for the past 7+ Years – Also Ranked as Best of Staffing for Internal Employee Satisfaction making us a best staffing company to work for.

We are rapidly growing and looking for a highly motivated Recruiting Account Executive to help expand our Life Sciences Division and pharmaceutical and medical device client base as part of our employee-owned organization in Westchester, IL

WHAT ROLE WILL YOU PLAY?

This role will play a key part in the continued expansion of Sterling’s Life Sciences Division, supporting the growth of our pharmaceutical and medical device client base. We are looking for someone excited by building new relationships, opening doors within regulated industries, and helping scale a high-impact vertical within an already successful organization.

You’ll work with leadership to identify emerging opportunities, penetrate target accounts, and bring Sterling’s technical recruiting expertise to companies developing life-changing products and technologies.

• Drive new business within Sterling’s Life Sciences vertical, with a focus on pharmaceutical and medical device organizations
• Develop strategic relationships with decision makers in regulated manufacturing, R&D, quality, medical device, and engineering environments
• Develop prospect lists, execute a marketing plan, and generate new business.
• Proven ability to grasp technical/technology concepts as it pertains to functional job requirements
• Identify and engage with client contacts using sales tools and methods (social media, company database, networking events, cold calling, etc.)
• Conduct business development activities as required to promote Sterling’s service offerings through office visits, presentations and overall communication
• Persistence in prospecting activities and maintain or exceed expected key performance indicators (KPI’s)
• Negotiate mutually beneficial staffing agreements and partnership programs
• Consistently meet or exceed assigned Key Performance Indicators (KPI’s)
• Strong communication and interpersonal skills
• Driven by the hunt - demonstrate energy, competitiveness, and tenacity
• Consistent follow up and communication with clients and candidates
• Closing and negotiating skills built on honesty and integrity
• Ability to manage multiple priorities
• Ability to travel and present to all levels of leadership
• Ability to grow accounts organically through referrals and new business development
• Bachelor’s degree or comparable experience preferred

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

AMS Industries, Inc. is a leading mechanical contracting firm serving the commercial, industrial, refrigeration, and nuclear industries (PMT). With over 60 years of experience, AMS has grown from a small refrigeration contractor into a multi-discipline, multi-market MEP contractor with more than 1,000 employees. We are committed to delivering exceptional service to our clients, investing in the development of our people, and strengthening the communities we serve.

Located at our Woodridge, IL facility and reporting to the Associate Vice President of Fire Protection, this position will be responsible for estimating, selling, and managing fire sprinkler projects while supporting the continued growth and expansion of our Fire Protection division. This role offers the opportunity to work closely with existing clients while developing new business relationships and contributing to the overall success and profitability of the department.

Responsibilities:

• Estimate, sell, and manage fire sprinkler projects of varying sizes, including service, tenant, and commercial.
• Primary responsibilities will be to develop and expand our sales opportunities and revenue base within the parameters of our current business model focusing on the Fire Protection clients within the Chicago and Northern Indiana regions.
• In addition to the Fire Protection sector, your responsibilities may extend into crossover opportunities within our mechanical, plumbing, electrical, refrigeration, and industrial groups.
• Manage and establish growth through existing AMS clients which will be provided as well as pursuit of new and perspective clients.
• Manage internal project accounting requirements, prepare routine financial updates.
• Participation in general marketing through associations, affiliations and personal contacts. AMS encourages networking from time to time, which requires attendance at functions that occur after hours and weekends.
• Assist and complement the administration and support services of the department to achieve maximum quality, efficiency and optimum growth, as well as corporate profitability.
• Assistance in collections of A/R when it has become problematic and unresolved through our support staff.

Qualifications:

• 3–7 years of experience in fire protection, fire sprinkler estimating, project management, or related construction sales role required.
• Proven experience estimating, selling, and managing fire sprinkler projects, including service, tenant improvement, and commercial work.
• Strong understanding of fire sprinkler systems, NFPA codes, and construction practices preferred.
• Demonstrated ability to develop new business, build client relationships, and grow revenue within existing and new accounts.
• Experience preparing estimates, proposals, and managing project financials, including cost tracking and forecasting.
• Ability to identify and pursue cross-selling opportunities within mechanical, plumbing, electrical, refrigeration, and industrial service offerings.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Experience working with construction contracts, project documentation, and job cost reporting preferred.
• Self-motivated, results-driven, and capable of working independently while contributing to team success.
• Willingness to participate in networking, industry associations, and client events as part of business development efforts.

LHH Recruitment Solutions has partnered with a growing organization, and they are seeking a motivated Manufacturing Data & Sales Analyst to join their team. Seeking a data-driven analytics professional who thrives at the intersection of manufacturing operations, business intelligence, and executive decision support. This is a high-impact role for someone who enjoys building insight from the ground up—designing dashboards, automating reporting, owning data integrity, and translating complex information into clear, actionable business outcomes.

Why This Role Stands Out:

• High visibility and direct partnership with senior leadership.
• Opportunity to own and evolve enterprise-level analytics and reporting.
• Manufacturing environment where data truly drives strategy.
• Long-term growth potential in a stable, well-capitalized organization.

Key Responsibilities:

Data, Analytics & Reporting:

• Design, build, and continuously enhance dashboards, scorecards, and KPI reporting to support operational and commercial performance.
• Translate raw data into meaningful insights that influence decision-making at the executive level.
• Automate recurring reports and analytics processes to improve efficiency, accuracy, and scalability.
• Analyze trends related to revenue, production performance, forecasting, and product initiatives.

Manufacturing & Cross-Functional Partnership:

• Collaborate closely with Operations, Finance, IT, and Commercial teams to align data, metrics, and performance goals.
• Support forecasting, planning cycles, and performance reviews with reliable, actionable analytics.
• Identify risks, opportunities, and performance gaps within data sets and recommend solutions.

Systems & Data Ownership:

• Act as the primary owner of manufacturing and sales-related data systems, ensuring usability, accuracy, and value.
• Lead continuous improvement of reporting tools and system integrations.
• Partner with internal and external stakeholders to enhance system reporting capabilities.
• Champion data governance, consistency, and best practices across the organization.

Qualifications and Skills:

• Bachelor’s Degree in Data Science, Analytics, Business Intelligence, or a related field
• Proven experience building and maintaining dashboards, scorecards, and analytics tools.
• Background supporting a manufacturing environment.
• Strong ability to own data end-to-end—from extraction to interpretation to executive presentation.
• Experience automating reporting and analytics processes.
• Advanced analytical, problem-solving, and critical-thinking skills.
• Ability to clearly communicate insights to both technical and non-technical audiences.
• Advanced proficiency with Excel, reporting platforms, and Microsoft Office Suite.
• Advanced proficiency in SQL, PowerBI, and/or Tableau.
• Experience with IQMS is preferred.
• Strategic mindset with exceptional attention to detail.

Compensation Range: $90,000 - $120,000 + 15% Bonus

Benefits Offered: 2 weeks of vacation, paid sick leave where applicable by state law, Medical Insurance, Dental Insurance Vision Insurance, 401K, and Life Insurance.

If you are a passionate Manufacturing Data & Sales Analystlooking for anew and rewarding career, please apply today! You don’t want to miss out on this opportunity!

LHH is a leader in permanent recruitment—and in the placement of top talent. Our areas of specialty include office administration, customer service, human resources, engineering, and supply chain and logistics. Please feel to check us out and apply for other opportunities if this role isn’t a perfect match.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

ARBA Retail Systems, headquartered near Chicago, Illinois, is a leading provider of Payroll Deduction POS Software. We serve healthcare facilities, corporations, and independently owned retail businesses, offering solutions tailored to sectors such as cafeterias, coffee bars, and retail locations. Our products are built on Microsoft’s .NET SQL framework and leverage cutting-edge Cloud Computing technology to deliver advanced POS applications. By automating transactions, our software helps businesses improve efficiency, increase sales, and enhance profitability across various industries, including healthcare and retail.

We are seeking a full-time Technology Sales Consultant to join our on-site team in Lisle, IL. In this role, you will identify client needs and provide technology-based sales solutions, act as a trusted advisor, and build long-term client relationships. You will be responsible for meeting sales targets, managing customer accounts, and collaborating with internal teams to execute sales strategies. The position also involves presenting ARBA products, recommending tailored solutions, and maintaining a continuous pipeline of potential clients.

• Expertise in Sales Consulting and Consulting, with a solid understanding of assessing client needs and providing tailored solutions
• Strong background in Sales and Sales Operations, with a proven ability to meet and exceed targets
• Experience in Account Management to build and maintain long-term client relationships
• Exceptional communication, presentation, and negotiation skills
• Ability to work effectively in a team-oriented, fast-paced environment
• Proficiency in CRM systems and Microsoft Suite
• Previous experience in the POS or retail technology industry is a plus
• Bachelor's degree in Business, Marketing, or a related field preferred

Our client continues to grow, and they are expanding their sales organization in Downers Grove. We are looking for driven, high‑energy Sales Executives who are excited to build new relationships, hunt for new business, and introduce clients to our portfolio of cutting‑edge IT solutions. This is a fast‑paced role that offers strong mentorship, career growth, and uncapped earning potential.

This position is onsite at the Downers Grove, IL headquarters.

What You Will Do

• Identify, pursue, and close new business opportunities across all industries
• Conduct high‑volume prospecting through calls, emails, and creative outreach
• Meet with prospective clients in the field, including local travel as needed
• Partner with solution architects and internal business units to design and present IT solutions
• Develop strong client relationships and manage each stage of the sales cycle
• Use the CRM (NetSuite) to track activity, pipeline, forecasting, and reporting
• Represent various technology offerings including security, managed services, cloud, and hardware solutions

What We’re Looking For

• At least 5 years of B2B sales experience
• A strong hunting mindset with consistent prospecting activity
• Excellent written and verbal communication skills
• Strong organizational skills and the ability to prioritize multiple initiatives
• The ability to travel locally and occasionally out of state (under 20 percent)
• A reliable car, valid driver’s license, and proof of insurance
• Eligibility to work in the United States without sponsorship
• A positive, proactive, can‑do attitude
• For senior‑level consideration: 5 or more years selling IT solutions at a VAR, MSP, or technology provider

Our Ideal Candidate

You excel in environments where you can build something from the ground up. You enjoy making calls, meeting clients, and developing creative ways to open doors. You like working with technical teams and learning new technologies. You want a sales role where your effort directly impacts your earning potential.

If you are excited by unlimited opportunity in a fast‑growing technology organization, we want to meet you.

What You Get

We offer a dynamic culture with extensive support, training, and career development, along with a competitive compensation package that includes base salary plus uncapped commissions.

Benefits include:

• Medical, dental, and vision coverage
• 401(k) and 529 plans
• Life and disability insurance
• Flexible spending accounts
• Family planning benefits
• Legal, identity protection, and financial education programs
• Employee Assistance Program
• Paid vacation, personal days, and sick time
• Certification support and hands‑on training
• Employee discounts for products, services, and entertainment

Client Engagement Coordinator

Client Engagement Operations & Sales Support (Onshore)

We are seeking a detail-oriented and proactive Client Engagement Coordinator to support client engagement operations, lead management, and sales execution. This role works closely with Client Partners and cross-functional teams to help track leads, maintain pipeline visibility, and ensure follow-through across client engagement activities.

This position is ideal for someone early to mid-career who is looking to grow in sales operations, client engagement, or consulting operations, and who thrives in an organized, execution-focused role.

This is an onshore, Chicago-based role reporting to the VP of Client Engagement, with a hybrid work model out of our Westmont, IL office. Client Engagement Manager Onsho…

Core Role Purpose

Support Client Engagement operations by coordinating leads, maintaining CRM accuracy, and assisting Client Partners with pipeline tracking and follow-ups.

Help ensure consistency, organization, and visibility across sales and client engagement activities.

Reduce administrative and operational burden on Client Partners so they can focus on client relationships and revenue growth.

Key Responsibilities

Lead Coordination & Pipeline Support

• Assist in managing incoming leads from various sources (marketing, partners, referrals, events, etc.).
• Support lead assignment, tracking, and status updates within Salesforce and HubSpot.
• Work with Client Partners to:
• Track follow-ups and next steps
• Monitor pipeline movement and aging
• Ensure activities and notes are properly logged
• Help maintain accurate CRM data to support reporting and forecasting.

Sales Operations & Reporting Support

• Assist with preparation of pipeline reports, dashboards, and scorecards.
• Support weekly and monthly pipeline review processes.
• Help identify gaps in follow-up, data quality, or process adherence.
• Provide administrative and analytical support to sales and engagement leadership.

SOW & Renewal Coordination (Support Role)

• Assist with the preparation and tracking of Statements of Work (SOWs).
• Help monitor renewal timelines and flag upcoming renewals.
• Coordinate documentation and approvals with Sales, Finance, Legal, and Delivery teams.

Pre-Sales & Proposal Support

• Support proposal development, pricing inputs, and deal coordination.
• Help gather inputs from internal teams and ensure timely submissions.
• Assist with staffing models and deal documentation.

RFP / RFI / RFQ Support

• Assist in coordinating RFP, RFI, and RFQ responses.
• Track deadlines, inputs, and submission requirements.
• Help ensure responses are complete and submitted on time.

Salesforce Hygiene & Process Support

• Support Salesforce data hygiene by:
• Updating lead and opportunity records
• Logging activities and notes
• Assisting with forecast updates
• Help maintain standard sales and engagement processes.
• Identify process gaps or inefficiencies and escalate opportunities for improvement.

Cross-Functional Coordination

• Act as a coordination point between Client Partners and internal teams including:
• Delivery & Practice Leaders
• Finance, Legal, Talent, and Operations
• Help ensure information flows smoothly across teams during sales and engagement cycles.

Required Qualifications

• 2-5 years of experience in sales operations, client engagement, account coordination, or a related role
• Experience working with CRM tools (Salesforce preferred)
• Strong organizational skills and attention to detail
• Comfortable working with data, tracking tasks, and managing follow-ups
• Strong written and verbal communication skills
• Interest in growing a career in client engagement, sales operations, or consulting
• Background or exposure to IT consulting, technology services, or B2B environments is a plus
• Local to Chicago, IL with ability to work hybrid from the Westmont office

Benefits

• 100% free medical insurance, including dental and vision
• 50% contribution for dependents
• 401K Option
• Paid holidays, Sick leaves, Accrued holidays etc.

LAZ Parking, North America’s largest tech-enabled parking, transportation, and mobility company, is proud to be partnering with Freight Ninja Truck Parking Solutions—a rapidly growing leader in truck, trailer, and fleet parking management.

Freight Ninja operates a nationwide network of over 50 Industrial Outdoor Storage (IOS) locations, providing essential parking solutions for fleet operators and small businesses navigating the increasing demand for secure, scalable parking.

As part of this exciting collaboration, LAZ is supporting Freight Ninja’s continued growth by bringing our operational expertise, cutting-edge technology, and national infrastructure to the table. Together, we’re transforming the landscape of IOS parking across the country—and we’re looking for passionate individuals to help lead the way.

• Compensation: $50-55K (after 90 days - salary + commission structure)
• Location: on-site, 5 days a week

The Spirit of the Position:

As an Account Manager at Freight Ninja, you will play a pivotal role in driving revenue growth and expanding our client base. We are seeking motivated individuals with a passion for logistics, exceptional communication skills, and a proven track record in sales. This is an exciting opportunity to join a forward-thinking company and contribute to the evolution of the logistics landscape.

Responsibilities:

• Client Acquisition: Identify and prospect potential clients in the logistics and industrial sectors, fostering strong relationships to drive new business.
• Product Knowledge: Stay informed about Freight Ninja's services and solutions, effectively communicating their value propositions to clients.
• Sales Presentations: Conduct engaging and informative sales presentations to showcase our services, addressing client needs and providing tailored solutions.
• Pipeline Management: Manage the sales pipeline, from lead generation to deal closure, ensuring timely follow-ups and efficient communication.
• Negotiation: Skillfully negotiate terms and agreements with clients, ensuring mutually beneficial outcomes and long-term partnerships.
• Market Research: Stay updated on industry trends, competitor activities, and market demands to identify new opportunities and stay ahead in the market.
• Collaboration: Work closely with the marketing and operations teams to align sales strategies with overall business objectives.

Requirements:

Travel:

• Willingness to travel for client meetings and industry events.

Education:

• Bachelor’s degree in business, Communications, or related fields is preferred.

Experience:

• Proven experience in B2B sales, preferably in the logistics or transportation industry.
• Comfortable making 250+ outbound calls a week from a large database of contacts.

Skills:

• Strong communication, negotiation, and interpersonal skills.
• Self-motivated with a results-driven approach.
• Familiarity with CRM software such as HubSpot or Salesforce.
• Strong working knowledge of Office 365.

Physical Demands:

• Ability to lift, push and pull at least 10lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.

Job Description

The Executive Director, Patient Services Great Midwest, is responsible for leading Quest Diagnostics’ Patient Services in the Region, a scope of 2100 employees and 300+ Patient Service Centers and 500+ In-Office Phlebotomist locations. The Executive Director will lead Patient Services strategy and execution driving customer & employee experience, operational excellence and profitable growth for the business.

The ideal candidate will have successfully demonstrated experience in driving transformational change across a dispersed geographic footprint in large customer-facing operations, leveraging tools and technology, metrics, analytics and a strong process-oriented approach.

This role is a key member on the senior leadership team for the GMW region and is critical in supporting profitable growth in partnership with the Commercial Sales organization.

This position directly reports to the Regional President and is based on-site at our Wood Dale, IL office. Region travel is required.

Pay Range: $230-$270,000 base salary + 30% AIP + LTI

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day1Medical,supplementalhealth,dental&visionforFTemployeeswhowork30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6Holidaysplus1"MyDay" off
• FinFit financial coaching and services
• 401(k)pre-taxand/orRothIRAwithcompanymatchupto5%after12monthsof service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• …andsomuch more!

Responsibilities

• Develop Patient Services strategy and execution plan for the business
• Deliver exceptional patient centric experience and superior customer service while driving profitable growth
• Partner with Commercial sales, Marketing and Regional leadership team on Patient Services priorities and strategic goals, including creating a customer-centric and high-performance oriented team
• Own profitability of Patient Services operations
• Drive operational excellence by optimizing operations - meet or exceed all metrics such as patient wait time, recollections, patient satisfaction, PSC and IOP cost and productivity, employee turnover, employee engagement and quality metrics, etc.
• Grow patient encounters with commercial
• Ensure adherence to regulatory, compliance, medical quality and safety (OSHA) guidelines.
• Ensure training standards are followed across the entire team, clients, commercial and other ad hoc team members.
• Hire, engage and develop leaders in the Patient Services function from supervisors to managers and Director with a strong focus on building a robust leadership pipeline
• Facilitate alignment with Logistics and other regional functions in support of streamlined operations and profitable growth
• Partner and align with the National Patient Services team in support of priorities and execution of initiatives
• Travel within region to ensure high-touch two-way dialogue with employees

Competencies

• Business and Financial Acumen
• Strategic Agility
• Customer Focus
• Drive for Results
• Creative Problem Solving
• Interpersonal Savvy
• Process Management
• Building Effective Teams
• Communication & Influencing skills
• Innovation
• Matrix management

Qualifications

• BA / BS degree required; advanced degree preferred
• 10+ years of professional experience in a leadership role in a customer service environment
• Experience in leading large customer-facing operations
• Clinical laboratory or Retail experience is a plus
• Health / patient care experience a plus
• Demonstrated success in overseeing a large, dispersed department or function, with direct impact on service metrics and financial results, experience in best-in-class service industries
• Experience leading change and business transformation
• Execution / results focus
• P&L / business acumen

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.