Sales Jobs in Newington, VA
47 positions found
This role carries substantial influence over the company's revenue and significantly contributes to market expansion, representation, and the quality of customer relationships.
These contributions align with company policies, processes, and procedures.
Supervise all facets of the store's operations, including consumer sales, commercial sales, and service operations.
Support the overall company objectives and ensure consistent messaging in alignment with Regional Sales and Service Managers to the store staff.
Provide store performance reports as required, utilizing Key Performance Indicators as outlined in Rhythm.
Identify local market opportunities and utilize corporate support to enhance business through localized marketing efforts.
Collaborate with the HR Department to recruit and retain qualified candidates to meet the store's staffing requirements.
Effectively manage team performance and provide coaching and mentorship to enhance effectiveness in each role.
Uphold customer treatment standards characterized by courteous and professional conduct, fostering complete customer satisfaction.
Promote a culture of training by participating in company training initiatives and fostering continuous learning.
Oversee and promote the sale of all company products and services across all company locations, involving all personnel.
Manage incoming leads generated by the Business Development Center to meet show rate and solution rate goals.
Accurately forecast unit sales and gross profit levels.
Collaborate with the Regional Sales Manager to review the GM Scorecard and identify focus areas.
Manage and maintain vehicle inventory in collaboration with the Inventory team.
Partner with the Service Manager to oversee service operations, including technician efficiency and overall billable hours.
Aim to achieve NPS results at or above the overall corporate average through our Solution Experience process.
Foster Employee Engagement by demonstrating leadership skills in support of our core values.
High school diploma or GED is a prerequisite.
2-3 years of experience in sales management is essential.
Exceptional customer service skills and experience are mandatory.
Proficiency in Microsoft Office products and technical aptitude is required.
Demonstrated ability to work independently with minimal supervision is a must.
Strong computer skills with familiarity in SalesForce are preferred.
“TOP FRANCHISE” 3 Years Running - Entrepreneur
“100 Most Influential Companies” - Time
Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & internal career growth that lets your talents shine!
- One of the largest US Taco Bell Restaurants & Growing Annually
Our Leaders teach & inspire their teams to deliver our flavorful products with fast & friendly service while guiding each associate on their Career Path. We do this by executing daily on detail & delivering excelling financial performance driven by guest satisfaction.
Contact us today to start your Path to Success!
You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed, and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You’ll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.
Shift Lead behaviors include:
- Solving customer complaints quickly and with a smile.
- Providing feedback to Team Members in a positive manner.
- Communicating openly and honestly with the Restaurant Management team.
- Following cash, security, inventory, and labor policies and procedures.
You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. HAZA Bell is an equal opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work in this country.
Job Title: Restaurant Shift Manager
Overview: As a Restaurant Shift Manager, you will oversee the operations during your designated shift, ensuring efficient and smooth functioning of the restaurant. You will lead a team of restaurant crew members, maintain high standards of food quality, cleanliness, and customer service, and uphold company policies and procedures.
Key Responsibilities:
1. Leadership and Team Management:
2. - Supervise and coordinate the activities of restaurant crew members during your shift.
3. - Delegate tasks effectively and ensure team members understand their responsibilities.
4. - Provide coaching, training, and performance feedback to team members to foster a positive and productive work environment.
5. Customer Service Excellence:
6. - Ensure outstanding customer service by greeting customers, resolving complaints, and ensuring all customer inquiries are handled promptly and professionally.
7. - Monitor service quality and address any issues or concerns raised by customers to maintain high levels of customer satisfaction.
8. Operational Oversight:
9. - Oversee the opening and closing procedures of the restaurant, including cash handling and reconciliation.
10. - Ensure adherence to food safety and sanitation standards, including proper storage, handling, and preparation of food.
11. - Monitor inventory levels and order supplies as needed to meet operational demands.
12. Shift Scheduling and Staffing:
13. - Create and maintain shift schedules to ensure adequate staffing levels to meet customer service and operational needs.
14. - Coordinate with the restaurant manager or assistant manager to address staffing gaps and schedule adjustments.
15. Training and Development:
16. - Train new hires on restaurant policies, procedures, and job responsibilities.
17. - Conduct ongoing training sessions to develop team members’ skills in customer service, food preparation, and safety protocols.
18. Financial Accountability:
19. - Monitor sales performance and expenses during your shift to achieve financial targets and control costs.
20. - Implement strategies to maximize profitability and optimize operational efficiency.
21. Communication and Collaboration:
22. - Communicate effectively with the restaurant management team, including managers, supervisors, and other shift managers, to ensure alignment on operational goals and priorities.
23. - Collaborate with kitchen staff, servers, and support personnel to coordinate operations and deliver seamless service to customers.
Requirements:
- Proven experience in a supervisory or managerial role within the restaurant industry, with a strong understanding of restaurant operations.
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
- Knowledge of food safety regulations and best practices in food handling.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Flexibility to work various shifts, including evenings, weekends, and holidays as required.
Education and Certification:
- High school diploma or equivalent (required); college degree in Hospitality Management or related field (preferred).
- Certification in food safety (e.g., ServSafe) is advantageous.
Physical Requirements:
- Ability to stand, walk, and move around the restaurant environment for extended periods.
- Lift and carry objects weighing up to 25 pounds.
- Work in a fast-paced and sometimes stressful environment.
Benefits:
- Medical, Dental, Vision Health Plan options
- 401(k) Retirement Plan
- STD, LTD, and Life Insurance options
- Opportunities for career advancement within the restaurant management team.
- Employee discounts on meals and beverages.
- Training and development programs to enhance leadership and management skills.
- Paid Time Off in the First Year
- Monthly Performance Bonus
- Annual Awards for Top Performers
Conclusion: As a Restaurant Shift Manager, you play a critical role in ensuring the operational success and customer satisfaction of the restaurant during your shift. Your leadership, organizational skills, and commitment to excellence contribute to the overall success of the restaurant and the satisfaction of both customers and team members.
IF Applicable Pay Transparency Range:
$17.00 - $18.00
With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as one store on Georgia Avenue in Washington D.C. in 1936, now has grown to over 160 stores spanning across D.C., Maryland, Virginia and Delaware.
Giant's mission is beyond stocking groceries on shelves, we strive to be the most trusted and loved local food retailer in our community.
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Why Work at Giant?
At Giant, we love what we do, and make it easy for you to love it, too! Every day, we build on our over 80-year legacy of innovation, quality, and value and hard work to keep our top spot in the market and with our customers. The most important part of that? Our people.
Giant's thousands of associates in our stores, distribution centers and corporate headquarters have one thing in common: the opportunity to advance their career. We proudly hire and promote from our own ranks, offering opportunities to learn and advance, take trainings and earn degrees, serve our communities, receive recognition for their work and have a career, not just a job.
We proudly host Business Resource Groups (BRGs) - six voluntary employee-led groups that help build community and are aligned with our mission, values, goals, business practices and objectives. The BRGs programming is designed to support their members and our associates through social activity, volunteering and professional development opportunities.
Our mission is to provide convenient ways for our customers to prepare meals for moments that matter most through meal solutions, recipe inspiration, time-saving services like pickup and delivery and beyond. Giant also values being a better neighbor. One way we support our neighbors is by providing donations and charitable efforts to our local partners that support our main charitable causes.
We'd love for you to become part of the Giant family and join us in our journey of being a Better Place to Work, a Better Place to Shop and a Better Neighbor - because, after all, our people truly make us Giant.
Ready to redefine what's possible in molecular diagnostics? Join a team of brilliant, passionate innovators determined to transform healthcare. At BillionToOne, we've built a category-defining, publicly traded company on Nasdaq where transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle on our mission to make life-changing diagnostics accessible to all. We don't just aim for incremental improvements; we build products that are 10x better than anything that exists today.
With over 700 employees, half a million patients helped, and one of the most successful IPOs in medical diagnostics history behind us, we're just getting started. Our scientists, engineers, sales executives, and visionaries are united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics. This is where cutting-edge science meets human compassion, and every innovation you contribute helps remove the fear of the unknown from some of life's most critical medical moments.
If you're driven by purpose, energized by innovation, and ready to help shape the future of precision medicine at scale, this is where you belong.
The Prenatal Account Executive, Kansas City is an outstanding prenatal sales executive with experience in diagnostic/genetic testing product sales, who will bring the first and only single-gene NIPT supported carrier and aneuploidy screen to OBGYN clinics & MFMs practices. You will deliver clinical information to both external clients throughout your territory and internal teams. You will have significant influence over how the test is communicated to physicians and patients, and how it should evolve to better serve market needs. This is a field sales position and reports to a Regional Manager - Prenatal.
Responsibilities:
- Increasing utilization of UNITY Fetal Risk Screen and driving market development through direct sales to individual OBGYNs, MFMs, and Genetic Counselors
- Identifying, developing, and managing commercial relationships with key opinion leaders in medicine and other key healthcare professionals
- Effectively prospecting and cultivating new business and maintaining key relationships
- Identifying and capitalizing on commercial opportunities for growth within a specific region or geography predominately in OBGYN, MFM, and GC clinics, as well as hospital systems and Federally Qualified Health Centers
- Creating and implementing a strategic business plan to grow utilization quickly in your geography
- Managing the full lifecycle of the product sales process, including new business development and lead generation
- Attending local tradeshows, industry conferences and networking events
Qualifications:
- Minimum three (3) years of outside field sales experience within the healthcare sector, directly calling upon providers in specified geographic territory
- Demonstrated successful sales track record, understanding of buyer/decision maker types, exhibit effective selling, listening, presentation skills, and ability to assess and respond to customer needs (National awards a plus)
- Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers
- Effective time management skills required with a demonstrated ability to assess and prioritize opportunity required
- Exceptionally bright, flexible, self-motivated and results oriented with strong interpersonal and analytical skills and the ability to think strategically as well as execute tactically
- Must act with a sense of urgency, with a focus on closing business
- Ability to assess the needs of medical professionals and staff members with a focus on consultative sales, coordination of logistics, and problem solving
- Strong desire to work in a startup environment and must work independently with an internal drive to be successful
- Working knowledge and application of HIPAA laws, privacy, and ethics surrounding patient privacy and information
- Demonstrated values and ethics that support BillionToOne's mission, goals, and professional code of conduct
- Ability to use discretion and professionalism as it relates to handling patient and physician information and documentation
Nice-to-Haves:
- Experience in a start-up environment
- Women's Health Background
- Clinical laboratory experience
- Convertible book of business
Benefits And Perks:
- Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
- Open, transparent culture that includes weekly Town Hall meetings
- The ability to indirectly or directly change the lives of hundreds of thousands patients
- Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
- Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
- Supplemental fertility benefits coverage
- Retirement savings program including a 4% Company match
- Increase paid time off with increased tenure
- Latest and greatest hardware (laptop, lab equipment, facilities)
At BillionToOne, we are proud to offer a combination of a (1) base pay + uncapped commissions (2) generous equity options offering, on top of (3) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).
Positions: Prenatal Account Manager, Prenatal Specialist, Senior Prenatal Specialist
For this position, we offer a total compensation range of $184,569 - $248,269 per year (at plan), including a base salary range of $136,869 - $163,269 per year. Commission potential is uncapped and can be significant.
BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Nourish is on a mission to improve people's health by making it easy to eat well. Nutrition-related chronic disease is the largest and most overlooked crisis in the world. Food can be medicine: working with a Registered Dietitian is one of the most effective interventions available, but less than 1% of eligible Americans use their covered benefits.
Nourish is building an AI-native, patient-friendly healthcare system centered on nutrition that improves outcomes, lowers costs, and helps people live healthier, longer lives. We launched three years ago, are live in all 50 states, and already have thousands of dietitians and hundreds of thousands of patients on the platform.
We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised $115M from top-tier VCs including JP Morgan Growth Equity, Thrive Capital, Index Ventures, Y Combinator, Maverick Ventures, Box Group, Atomico, G Squared, and Pinegrove Venture Partners. Our angel investors include world-class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion.
About the RoleAs a Provider Partnerships Manager (PPM), you'll be instrumental in advancing our mission to improve health outcomes by making nutrition care accessible to more patients. This is a provider-facing field role where your primary goal is to grow patient referrals to Nourish by building and nurturing relationships with healthcare providers and their teams including primary care physicians, specialists, medical assistants, and office managers.
Your impact will be felt every day: by putting patients first, championing providers as partners, and ensuring more people gain access to life-changing nutrition support. In this role, you'll report directly to a Provider Partnerships Regional Manager and join a fast-moving, values-driven team.
Please note: This is a full-time role and you must be located in Northern Virginia.
Key ResponsibilitiesIn this role, you'll take full ownership of growing your territory and building lasting provider partnerships. You'll have both the autonomy and support to approach the work creatively and effectively, with a clear focus on driving patient impact. Core responsibilities include:
- Field Engagement: Spend ~4 days per week in the field, meeting with providers within an approximately 1-hour driving radius of your territory.
- Spotting Opportunities: Proactively research, prospect, and identify new provider partners.
- Connecting & Converting: Build trust and credibility with leads, converting them into referral partners who rely on Nourish for their patients' nutrition care.
- Fostering Relationships: Develop authentic, long-term relationships not only with providers but also with clinic staff including medical assistants, office managers, and administrators ensuring the entire office is engaged in supporting patient referrals.
- Contributing to Growth: Help shape the Provider Partnerships function by refining processes, creating resources, and sharing best practices that strengthen the team.
- You're passionate about Nourish's mission: You care deeply about improving healthcare access and believe nutrition is a vital part of the solution.
- You have a knack for building strong relationships: Building trust comes naturally to you, and you thrive on creating meaningful relationships at every level of a practice.
- You are relentlessly resourceful: You see challenges as opportunities, bringing both grit and creativity to every situation. Your resilience allows you to turn obstacles into opportunities.
- You embrace ownership: You're self-driven, proactive, and comfortable stepping into ambiguity to figure things out, even when it means stepping outside of your comfort zone.
- You thrive in a fast-paced, dynamic environment: Change excites you - you adapt quickly and stay focused on results, while being flexible in your approach.
- You welcome coaching and feedback: You see growth as a team sport, and you're motivated by learning and continuous improvement.
- You work with focus and intention: You know how to work hard and optimize your time, maximizing impact and driving meaningful results.
- You have proven success in a provider-facing field sales role (pharmaceutical, medical device, or healthcare industry strongly preferred).
- You have demonstrated ability to independently build and grow a territory from the ground up with strategic ownership.
- You have a strong professional presence and the ability to influence and connect across the entire office - from physicians to medical assistants, office managers, and staff.
- You have proficiency with CRM software (Salesforce preferred) and a comfort with quickly learning new systems.
- You have exceptional communication skills (written and verbal), with strong time management and organizational abilities.
- Competitive base salary + uncapped monthly variable compensation
- Mileage & wear/tear reimbursement at IRS standard rate
- $65/month cell phone reimbursement
- $125/quarter WFH stipend (home office setup)
- Company card for field expenses (breakfasts, lunches, provider engagement, etc.)
- Comprehensive health, dental, and vision coverage
Please note: You must be legally authorized to work in the U.S. for this position.
Job Title: Sales Development Representative
About our Client:
Our client is the leading global company within their FinTech niche. Working with some of the world's leading enterprises within FinTech, they have recently received significant funding in order to grow their teams.
They're now searching for driven and ambitious college graduates to join their growing team as Sales Development Representatives!
If you are strategic with excellent communication skills this role may be a perfect fit for you!
Why You'll Love Working with our client:
- Competitive salary of $55,000
- On target earnings between $10,000-$15,000 in your first year
- Excellent scope for progression
- 401(k) contributions
- PTO allowance
- Full tech stack provided
- Lucrative bonus/incentive schemes
The Role at a Glance:
- Gain a comprehensive understanding of the company, their offering and the market they operate within, in order to have detailed conversations with clients and prospects
- Research and generate a pipeline of new business leads to target
- Build new business opportunities using various methods of outreach including phone calls, strategic emails and LinkedIn
- Qualify new leads and book meetings for the Sales Directors with potential new clients
- Act as first point of contact and become a trusted advisor to both existing and potential clients to ensure strong and long-lasting relationships
Qualifications:
- A full 4-year Bachelor's degree
- Able to thrive in a fast paced, start-up environment
- Possess exceptional communication and interpersonal skills
- Ability to work well independently
- Sales motivated!
Equal Opportunity Employer Notice:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Pareto - A Randstad company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Applications accepted on an ongoing basis until filled.
Tech Painting Company, Inc.
Commercial Division
Sales Manager
Tech Painting’s Divisional Sales Manager position is a full-time position to oversee the division’s sales team. The manager is tasked with developing sales strategies/KPI’s, managing the sales staff, and coordinating with the operations team to keep crews busy year-round. The position reports to the Division VP who will set revenue targets. The position specifically will create, guide, and train staff on marketing strategies, estimating techniques, bid writing, and closing techniques. The sales manager will also be responsible for developing and maintaining the sales database.
Responsibilities include:
Administration
- Weekly / Monthly reports to Division VP
- Develop marketing strategy and plan
- Forecast revenue, analyze data, and adjust strategies to meet or exceed goals
- Research potential new locations
Management
- Hire / Fire new sales team members in conjunction with VP
- Train and develop sales staff
- Set Individual and team sales targets and monitor performance of team members
- Regularly compile and analyze sales metrics, KPIs for sales members
Sales
- Research and develop customer buying patterns
- Create and execute sales plans
- Develop Target customer groups
- Collaborate with the marketing team to design campaigns and promotions
- Maintain relationships with key clients
- Attend meetings and professional association functions
- Travel when necessary to other / new areas
- Other duties as needed
In the Role
- Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
- Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
- Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
- Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
- Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
- Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
- Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options
Requirements:
- High School Diploma or GED
Preferred:
- Sales, Collections or Customer Service experience
- Bilingual - Spanish
Location: On site
The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.
Who we Are
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
- Paid sick leave as determined by state or local ordinance, prorated based on start date
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.
At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Key Word Tags
Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
Position Title: Customer Service Representative
Reports To: Supervisor, Customer Service
Status: Full-time, Regular position
Category: Customer Service/Support
Location Name: CroppMetcalfe - Fairfax (Service Experts)
Location Address: 8421 Hilltop Rd, Fairfax, VA 22031
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Position Summary:
The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
- Competitive Pay, including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance, for you and options you can elect for your family
- Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
Key Responsibilities:
- Answers incoming phone calls from customers and assists call or routes call to appropriate person
- Maintains good customer relations and ensures that all calls meet Service Experts’ standards
- Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
- Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
- Maintains customer records by updating account information
- Accurately dispositions calls in call monitoring software
- Adheres to CPI compliance regulations when taking payments over the phone
- Updates capacity planner whenever calls or booked, rescheduled or cancelled
- Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
- Communicates with customers on the status of service calls
- Assists with dispatching as needed
- Continually maintains working knowledge of all company products, services, and promotions
- Working with dispatch to improve accuracy in scheduling and speed of response
- Reliable attendance and on-time job performance
- Performs similar/other duties as needed or assigned
Qualifications:
- High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
- Experience or training the use of computers and related systems in an administrative office environment
- Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
- Excellent customer-service, communication, and interpersonal skills
- Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
- Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
- Ability to work effectively in both a team and an independent environment
- Ability to make decisions based on established guidelines and procedures
- Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
- Effective organizational and time-management skills. Must be able to prioritize work based on service demands
- An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
This role has a minimum base pay from $17.00 per hour with higher starting pay available based on experience.
Purpose:
As a Cashier (Customer Service Associate), you are the first and final interaction for Floor & Decor's customers. Our Cashiers are responsible for providing excellent customer service through greeting customers, checking out customers, handling product returns, performing basic cash office functions and providing every customer with an exceptional experience. Full-Time and Part-Time Positions Available.
Qualities we look for:
- Friendly and enthusiastic
- Entrepreneur and hard-working
- Honest and accountable
Essential Job Functions:
- Greet every customer in a helpful and courteous manner.
- Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
- Provide above and beyond customer service and exceed customer expectations.
- Demonstrate and understand compliance of the company's safety processes.
- Act and work in a manner consistent with the company's core values.
- Process customers at checkout using the point of sale (POS) system.
- Process customer refunds and exchanges according to established guidelines.
- Open and close registers.
- Follow established cash, check and credit card acceptance procedures.
- Answer the telephone according to the company guidelines.
- Stock, tag and display merchandise as required.
- Be able to create price tags and merchandise signs.
Minimum Eligibility Requirements:
- Must be 18 years or older
- Knowledge of basic math skills
- Customer service experience
- Potential travel to other stores for support.
Working Conditions (travel & environment):
- While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
Physical/Sensory Requirements:
- Medium Work Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Store Hours:
Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours:
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards:
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
- Paid vacation and sick time for eligible associates
- Paid holidays plus a personal holiday
- Paid Volunteer Time Off that starts on Day 1
Equal Employment Opportunity:
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
