Sales Jobs in Lima, PA

Position: Account Manager

Location: Malvern, PA (4 days a week on-site)

Permanent role

Overview

We are seeking a highly driven, sales-focused Senior Account Manager to lead and grow client relationships while managing high-volume IT contract hiring programs. This role combines new business development, account growth, and operational delivery, serving as a trusted advisor to clients while driving revenue, expansion, and hiring performance. The ideal candidate brings a strong background in IT staffing sales, account management, and workforce solutions, with a proven ability to grow accounts and deliver measurable business results.

Key Responsibilities

• Own and grow enterprise and mid-market client accounts, driving revenue through strategic account development and expansion.
• Serve as a trusted advisor and primary client contact, delivering consultative workforce solutions for IT contractor hiring.
• Lead end-to-end client engagement, from sales discovery and requirement qualification to hiring delivery and ongoing account management.
• Drive high-volume, transactional IT contract hiring, ensuring speed, quality, and fulfillment performance.
• Identify and execute new business opportunities, including upsell and cross-sell of staffing and workforce solutions.
• Develop and manage account growth strategies, including penetration plans, pipeline development, and revenue forecasting.
• Partner with recruiting teams to optimize delivery, improve submission quality, and increase fill ratios.
• Maintain executive-level client communication, including QBRs, performance reviews, and strategic planning sessions.
• Track, analyze, and report on key performance metrics, hiring KPIs, and revenue targets.
• Prepare and deliver sales presentations, proposals, and account performance reports.
• Proactively manage escalations, risks, and client challenges to ensure high client satisfaction and retention.

Qualifications

• 8+ years of experience in IT staffing sales, account management, workforce solutions, or recruiting operations, with a strong emphasis on client acquisition and revenue growth.
• Proven success managing enterprise accounts and high-volume IT contract hiring programs.
• Demonstrated ability to close new business and expand existing accounts.
• Strong consultative selling skills, including needs discovery, solution positioning, and negotiation.
• Experience qualifying technical hiring requirements and managing large hiring pipelines.
• Highly analytical, with experience managing sales metrics, KPIs, forecasting, and reporting.
• Exceptional communication, presentation, and stakeholder management skills.
• Ability to operate effectively in fast-paced, performance-driven environments.

Location: Remote or Hybrid

Hybrid – if within 50 miles of the Malvern, PA, or East Windsor, NJ office

• In-office Tuesdays, Wednesdays, and Thursdays
• Work from home on Mondays and Fridays

Travel: Limited, periodic travel expected—generally around one trip per month, with some flexibility based on business needs. Extensive or continuous travel is not anticipated.

Competitive guaranteed annual base salary + uncapped commissions

Comprehensive Benefits (Medical, Dental, Vision, 401k w/company match)

HMP Global is the omnichannel market leader in healthcare events, education, and insights with a mission to improve patient care. With a dominant position in several therapeutic areas, including Oncology, Psychiatry & Behavioral Health, Cardiovascular, Wound Care, and Public Safety, we deliver information and education to healthcare professionals through 400+ global, regional, and local events and reach over 4 million users monthly through digital networks and social channels.

We are seeking a business development professional to drive revenue for our market access brand(s), First Report Managed Care. You will partner with pharmaceutical clients to understand their objectives and present solutions. Our delivery team develops evidence-based solutions that identify gaps, analyze key performance metrics, and drive lasting results that build engaged clinician communities through education, information, and networking.

Responsibilities

• Ability to demonstrate knowledge and benefits of HMP Global’s products and services to meet client objectives.
• Work closely with clients to understand their needs, budget, and timeframe.
• Develop and grow a high-quality pipeline of new contacts as targeted potential clients through ongoing networking and relationship-building.
• Maintain consultative relationships with clients to ensure that they are maximizing the value of our products and services.

Qualifications

• Bachelor’s degree (required)
• Experience working a full sales cycle, from prospecting to closing
• Prior experience working at a medical communications agency (preferred)
• Exceptional presentation skills – in-person and virtual
• Demonstrated knowledge of the pharmaceutical industry
• Prior experience calling on pharmaceutical companies at the executive level
• Competitive in nature
• Ability to speak with confidence and poise
• Assertive, positive, and persistent communication style
• Naturally outgoing and articulate individual who thrives in social settings
• Skilled at objection handling
• Exceptional time management and organizational skills
• Consistent and verifiable work history
• Valid driver’s license

Please follow HMP Global on LinkedIn for news and updates

• Completing assigned disease state and product training, upon approval, within required timeframes to set the standards, developing a comprehensive understanding of the market, disease state, clinical information, and core selling messages
• Pre-approval territory preparation, including data gathering, and subsequent transfer to field representation
• Post-approval individual virtual territory sales ownership of goals via Sales and MBOs
• Deliver review committee approved education-focused messages, as well as the assigned therapeutics area disease-state information to selected HCPs.
• Partner with existing Shionogi employees to build and execute approved business plans.
• Enhance HCP awareness of Shionogi’s product(s) and clinical data, equip HCPs with appropriate tools to facilitate a robust clinical conversation, enabling them to teach their patients about the assigned therapeutic area.
• Increase awareness of the assigned therapeutic area and build HCP trust, knowledge, and confidence in identifying possible treatment gaps in appropriate patient groups.
• Expected to achieve call activity and adherence goals, as well as brand performance objectives set forth by the Client compliantly and effectively
• Ensure that any sample and literature requests are generated accurately and perform appropriate follow up and investigation on shipments as needed
• Maintain database entries on targeted customer calls including attempts, product discussions, literature requests, and sample requests, if any
• Provide feedback and recommendations to team leadership on areas and opportunities for improvement
• Comply with all company, PDMA, compliance and regulatory policies and guidelines
• Work independently from "remote" home office
• Cultivate assigned virtual territory & be accountable for measurable results
• All other duties as assigned
  
  

• Bachelor's degree from an accredited college or university
• 2 + years sales experience in an outbound Virtual/Tele-sales or field sales role preferably with a healthcare or pharma emphasis
• Launch experience is a plus
• Strong sales aptitude on a highly competitive market, documented sales results, and a rich understanding of the total office call
• Proficiency in Microsoft Office software especially Word, Excel and Outlook required with the ability to learn new software as needed
• Excellent communication & rapport building skills
• Ability to learn complex medical topics that will include patient assistance programs, pharmacy and insurance/market access landscapes, and adhere to established compliance guidelines
• Aptitude and confidence to converse with physicians, as well as all levels of medical office staff
• Stable internet connection adequate to support voice over VoIP calls and virtual call platforms
  
  

Regional Sales Representative – Remote (USA)

$120–150K base + $30–40K bonus Manufacturing / Graphite Electrodes 50–75% travel

We’re seeking a high‑energy Regional Sales Leader to grow key accounts, develop new business, and own a strategic territory in the graphite electrodes market. This is a remote role with strong earning potential and major customer impact.

What You’ll Do

• Build and expand customer relationships
• Present and sell technical products with a value‑driven approach
• Prospect, cold call, and develop new opportunities
• Track sales activity, CRM updates, and market trends
• Coordinate with internal teams to ensure smooth delivery and communication
• Drive continuous improvement through customer feedback

What You Bring

• Proven sales success in industrial/manufacturing markets
• Strong communication, negotiation, and presentation skills
• Highly motivated, organized, and independent
• Proficiency in MS Office
• Ability to travel extensively

If you’re a driven sales professional ready to lead a territory and grow a specialized market, this role is built for you.

Place in Pittsburgh, PA

Relationship Development: Increase competitive advantage and drive customer satisfaction by building trust and developing strong relationships. Add value in every interaction by working together with customers and internal teams to develop beneficial solutions for their business. Provide higher and differentiating value not by what you sell - but by 'How' you sell.

Targets: Meet/exceed IOP for sales and margin. Develop awareness / sales in the VWR Private Label range to increase margin.

Strategy Implementation: Demonstrate strategic agility in approach to customers and projects (solutions must be tailored to meet individual customer needs). Implement agreed strategies across defined accounts while maintaining and developing existing business.

Business Development: Drive new and existing opportunities by managing territory appropriately to maximise number of customer visits. Call customers frequently to create opportunities for selling the VWR portfolio of products. Understand customer profile, be able to identify trends and opportunities that will generate sales.

Utilize VWR Resources: Utilize local and global internal (cross-functional) and external contacts to help achieve targets. Utilise VWR CRM database to manage customer relationships, interactions and information that will increase effectiveness and aid sales.
Planning/Forecasting: Plan, forecast and achieve objectives and Key Performance Indicators in territory/ accounts, using pre-call planning for increased effectiveness.
Performs other duties as assigned

Who you are:
BA/BSc or equivalent essential
3+ years of experience in a complex sales environment, where multiple clients are involved in the purchasing decision and there is a solution based selling approach plus 1 year leadership experience
A proven track record of verifiable sales success driving growth with a consultative, strategic selling approach Experienced in working in a fast paced and targeted environment, with high team interaction, routinely interacting with customers, manufacturers and colleagues
Business-to-business sales experience, preference may be given to those with distribution experience and a scientific background and/or having worked in a laboratory or research environment
Demonstrated capability to effectively utilize best in class selling processes (e.g. SPIN, Consultative Selling) and technology platforms including CRM Tools
Mandatory attendance of appropriate VWR Sales Trainings

What we are looking for:

Knowledge
A good understanding of company' products, promotions, services- and solution offerings for customers
Must have an in-depth understanding of relationship types and buyer behaviors
Broad understanding of VWR Product & Service portfolio
In-depth understanding of the different VWR functions and their role
Fluent in oral and written English, preferably 1 or 2 more languages

Skills
Ability to take content and structure it in a way that is most appropriate for the audience and objective
Ability to develop mutually beneficial relationships and drive strategic conversations with Customers
A clear ability to manage customer interactions professionally by demonstrating excellent listening and organisational skills, and by using probing questions and reflective language to engage customers and build trust
Outstanding interpersonal skills with the ability to manage various buyer types and personalities (e.g. technical-, user-, and economic buyers)
Strong organisational skills that drive projects forward
Is able to synthesise and integrate sales data to support management decisions
Ability to work independently and successfully manage time and territory
Strong ability to negotiate large account pricing strategies / contracts
Ability to handle difficult situations effectively

How you will thrive and make an impact:
Builds and maintains clients trust through continuous and transparent engagements throughout projects
Engages in conversations regarding long term strategies and aligns effectively with buyers at every stage of their purchase decision process Is responsible for understanding the strategy of every customer
Innately customer focused and motivated to deliver value in every interaction
Proactive, Inspirational and Team Focused
A natural desire to share knowledge and work with the wider VWR Network and seeks to consistently develop internal and external relationships
Keeps up to date with relevant market trends
Uses specialists to offer valuable insights into addressing problems
Collaborates (with) and orchestrates the broader internal network
Commits to agreed actions on agreed timelines with customers
Focuses on outcomes that they can support and taps into the power of the broader VWR network to support customer projects
Helps to quantify the benefits of the solution to the customer
Develops credibility by challenging the client's thinking to co-create valuable solutions
Drives meaningful conversations with the customer that help to develop a vision including solutions to problems

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

This reflects base salary.

This position is subject to incentive compensation, where the expected pre-tax Target Cash Opportunity ("TCO") for this position is based on the achieved sales and in the amount/range of,

Actual Pay may differ depending on relevant factors such as prior experience and eligible geographic location.

TCO is defined as Base Salary + Target Sales Incentive (Sales Incentive eligible role only).

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program. Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules.

Comp: $50K-$60K based upon experience

Schedule: Monday-Friday 7:00 AM – 4:00 PM On-Site

Company Overview:

The organization is a merchant wholesaler of paper that provides storage, handling, and shipping services for bales, rolls, and skids/pallets of paper used in various industrial applications, including recycling. The company supports customers through efficient logistics coordination, reliable shipment management, and strong relationships with carriers and suppliers to ensure smooth supply chain operations.

The Logistics Customer Service Coordinator plays a key role in managing customer accounts and shipment activity. This position is responsible for scheduling shipments, tracking deliveries, coordinating with carriers, resolving logistics issues, and providing timely updates to customers. The role requires strong communication, organization, and attention to detail to ensure accurate order entry and smooth transportation processes.

Key Responsibilities:

• Customer & Supplier Communication: Respond to phone, email, and other inquiries from customers and suppliers regarding bookings, shipment status, and general account support.
• Order Scheduling & Management: Schedule customer orders, verify freight details for accuracy, and enter shipment data into the system in a timely and accurate manner.
• Shipment Coordination: Work closely with sales, carriers, customers, suppliers, and plant management to schedule pickups and deliveries.
• Shipment Tracking & Updates: Monitor shipments in transit, track key milestones, and provide proactive updates to customers regarding delivery status.
• Problem Resolution: Investigate and resolve shipment delays, discrepancies, or customer concerns quickly and effectively.
• Shipping Documentation: Prepare and manage bills of lading, commercial invoices, receiving records, ERP entries, and other required shipping documentation.
• Reporting & Data Management: Generate reports for management including inventory on hand reports, traffic reports, and loading reports.
• Account Support: Manage existing plant and brokerage accounts, maintaining strong relationships while supporting customer shipping needs.

Qualifications:

• Bachelor’s degree preferred
• Strong communication skills with the ability to interact professionally with customers, carriers, and internal teams.
• Excellent problem-solving ability and the capacity to remain organized in a fast-paced logistics environment.
• High attention to detail, particularly when handling data entry, shipment information, and documentation.
• Strong organizational and time management skills with the ability to handle multiple shipments and deadlines simultaneously.
• Comfortable working with customer service or logistics management systems; experience with ERP platforms is preferred.
• Familiarity with CieTrade software is a plus.
• Customer-focused mindset with a proactive approach to service and relationship management.

Company Background:

Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. The company introduces high school and college students to career development opportunities in esports through Playfly Esports, operators of North America’s largest college esports league. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at

Why You Should Join Playfly:

Playfly is a brand-new player in the sports and esports space and we are looking to expand our team! At Playfly you will work with a highly engaged and collaborative team. Join a company with a leadership team that values ideas, innovation and different perspectives. At Playfly, we recognize we are only as good as the people we have working here! We provide excellent benefits including a generous time off package, health and dental insurance, paid parental leave and a 401k plan just to name a few. We also provide you with an environment where you can demonstrate your strengths and gain knowledge to propel your career and continue growing.

Playfly Sports Properties is the exclusive marketing and multi-media rights partner of Villanova University. We are seeking qualified candidates to fill the position of General Manager with Villanova Sports Properties in Villanova, PA.

Job Summary:

The ideal candidate needs to demonstrate prior revenue results and leadership qualities with a minimum of five (5) years of direct sales experience in the sports multi-media environment. The candidate must be driven and coachable to execute the Playfly Sports Properties revenue model and to understand the distinctive relationship with Villanova Athletics, which has created a new standard in collegiate multi-media rights management landscape.

Successful candidate will work out of the Villanova Sports Properties offices on campus and be motivated to:

• Work with the Athletics Director/ Senior Staff at Villanova Athletics and Playfly Sports Properties senior level staff to pitch and close enterprise partnership agreements
• Lead and manage Villanova Sports Properties staff, setting the example for best practices.
• Prospect, meet and close a significant number of new and renewal high level corporate sponsorships
• Generate incremental sponsorship revenue to meet and exceed individual and team goals
• Uphold and support by example a culture of hard work, creativity – always building team belief in the revenue goal

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Help develop and execute a sales plan to meet and/or exceed assigned annual revenue targets
• Identify potential sponsors for Villanova Sports Properties through networking with Villanova stakeholders and business partners, researching local, regional and national companies, and selling them marketing platforms that incorporate sponsorship inventory including entitlements, signage, the digital assets, print, promotion, community involvement and hospitality.
• Work with Playfly Sports Properties and Villanova Athletics executives to create sales inventory, revenue projections and overall sponsorship strategy for Villanova Athletics assets.
• Develop compelling sales presentations for new marketing partners by incorporating research, category dynamics and a clear understanding of partner’s marketing goals.
• Manage and professionally develop the Villanova Sports Properties staff with the objective of creating standards and assisting with achievement of their property individual goals.
• Lead and manage the overall sales process from start to finish (create proposals and draft/negotiate contracts).
• Develop key marketing objectives with clients via thorough needs assessment and a collaborative sales process.
• Entertain and cultivate sponsors in various settings.
• Be available for game days and evening athletic events and coaches shows.
• Be available to travel for client presentations.
• Prepare end-of-year recaps for sponsors.
• Represent Villanova Sports Properties, Villanova and Playfly Sports Properties in a professional manner.
• Research sports sponsorship industry and stay current with relevant market trends and conditions.
• Manage P&L for maximum revenue and efficient costs.
• Oversee management of radio network (terrestrial, digital) and supervise the respective broadcast talent.
• Understand and leverage Playfly resources such as Esports, High School, Home Team Sports, Premier Partnerships, etc. in order to leverage new business areas, leads, and categories.

ADDITIONAL FUNCTIONS:

• Supports and exhibits behavior consistent with the sales and service philosophy of Playfly Sports Properties.
• Acts with diplomacy as a representative of Playfly Sports Properties and the University.
• Creates a collegial and collaborative work environment with integrity, empathy, and innovation as true-north core values.
• Actively work on diversity, equity, and inclusion within the team.
• Work with university to conceive and create more robust digital and social media assets.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS:

• BA or BS degree required
• Five (5) years of direct sales experience in the sports multi-media environment
• Proven sales record with integrated and “conceptual” sales
• Tangible leadership experience in a sales environment.
• Ability to generate and present ideas/concepts succinctly and provide creative solutions to prospects/clients
• Outstanding communication skills are essential for interactions with clients, operational leaders and other senior executives
• Demonstrated professional sales presentation skills
• Must successfully pass background check.

Compensation includes salary, commission structure, and company benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Position Overview

This is a high-visibility entry point into a long-term sales career within financial services. As a Sales Consultant, you’ll be on the front line supporting financial advisors and brokers, responding to inbound inquiries and delivering clear, accurate guidance on our retirement product offerings.

You’ll develop deep product knowledge, sharpen your client-facing skills, and gain hands-on exposure to the sales lifecycle—all while completing a structured training and licensing program designed to accelerate your professional growth. This role is well-suited for recent graduates or early-career professionals who are competitive, coachable, and serious about building a career in sales.

What You’ll Do

• Serve as a primary point of contact for inbound broker and advisor inquiries
• Provide sales support on product features, benefits, and competitive positioning of retirement solutions
• Create and deliver customized, web-based hypothetical illustrations tailored to client scenarios
• Ensure advisors have accurate, compliant, and up-to-date marketing and sales materials
• Document all client interactions in Salesforce to support pipeline tracking and analytics
• Act as a liaison between the home office and field wholesalers to ensure seamless execution
• Collaborate closely with internal teams to support sales initiatives and process improvements
• Assist with onboarding and knowledge-sharing for new team members as you progress in the role

What We’re Looking For

• Strong verbal and written communication skills—you can explain complex concepts clearly
• Analytical mindset with the ability to understand and respond to advisor needs
• Genuine interest in financial services, capital markets, and retirement planning
• High level of initiative, work ethic, and accountability
• Ability to thrive in a fast-paced, team-oriented environment
• Willingness and ability to quickly learn products, systems, and workflows

Licensing & Training Requirements

• Must successfully obtain:
• SIE
• Resident Life License
• FINRA Series 7
• FINRA Series 63
• All licenses must be completed within 120 days of employment

Career Path & Growth Opportunity

This role is designed as the first step in a clearly defined sales career track. High performers who demonstrate product mastery, strong advisor engagement, and consistent execution will have the opportunity to progress through the following path:

• Sales Consultant
• Build foundational product knowledge, licensing, and advisor-facing experience while supporting inbound sales activity.
• Dedicated Sales Consultant
• Take ownership, deepen relationships, proactively support sales initiatives, and partner closely with field wholesalers to drive results.
• Internal Wholesaler
• Transition into a quota-carrying role responsible for supporting field sales efforts, driving asset growth, managing advisor relationships, and contributing directly to revenue outcomes.

Global Atlantic’s base salary range is determined through an analysis of similar positions in the external labor market. Base pay is just one component of Global Atlantic’s total compensation package for employees and at times we hire outside the boundaries of the salary range. Other rewards may include annual cash bonuses, long-term incentives (equity), generous benefits (including immediate vesting on employee contributions to a 401(k), as well as a company match on your contributions), and sales incentives. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Compensation for our more senior positions have a larger component of short-term cash bonus and long-term incentives.

The base salary for this role is $58,000 plus bonus

The Vice President of Marketing will lead the development and execution of a marketing strategy for LMC and the LMC members. This role is responsible for strengthening member engagement and enhancing the group’s value proposition to members and suppliers. The ideal candidate will have deep experience in B2B marketing, strong strategic vision, and the ability to execute programs that deliver measurable growth and brand leadership in a highly collaborative environment.

The incumbent manages the Branding, Communications, Internet and Merchandising functions. Establishes objectives and assignments to ensure company financial goals are met through effective Marketing programs. The Vice President of Marketing acts in a leadership role in marketing strategy development and preparation of business tactics to support the vision statement of the company.

Primary Duties and Responsibilities:

Strategic Marketing Leadership:

• Develop and execute a marketing strategy that promotes the buying group’s unique value to current and prospective members and supplier partners.
• Align marketing initiatives with membership growth goals and supplier engagement strategies.

Brand Positioning & Communication:

• Elevate the buying group’s brand presence across digital, print, and event channels.
• Create compelling messaging that communicates cost savings, networking benefits, and supplier advantages.
• Achieves maximum integration across the organization by creating collaborative solutions that meet long and short-term needs.

Member & Supplier Engagement:

• Design campaigns to increase member participation in programs and supplier offerings in conjunction with Purchasing departments and Regional Sales Managers.
• Develop targeted communications for different member segments and supplier categories.

Demand Generation & Growth:

• Lead initiatives to recruit new members and suppliers through digital marketing, events, and industry partnerships.
• Identification of potential new markets to expand the business by researching tangential businesses to LMC’s current membership business types.

Market Intelligence & Insights:

• Monitor industry trends, competitor activity, and member feedback to inform business strategies to either take advantage of opportunities or counter threats to LMC and its members.
• Provide actionable insights for program development and supplier negotiations.

Merchandising

• Develop state-of-the-art marketing merchandising programs and continuously communicate their benefits.

Team Leadership & Collaboration:

• Build and manage a high-performing marketing team focused on creativity, analytics, and execution.
• Collaborate closely with membership, supplier relations, and operations teams to ensure alignment.

Budget & Performance Management:

• Manage the marketing budget and allocate resources effectively.
• Track KPIs such as member acquisition, engagement rates, and campaign ROI.

Qualifications:

• Bachelor’s degree in marketing, business, or related field (MBA preferred).
• 10+ years of marketing leadership experience, with at least 5 years in B2B marketing for an association, buying group, or similar organization preferred.
• Proven success in driving growth and supplier engagement through strategic marketing.
• Expertise in digital marketing, CRM systems, and marketing automation tools.
• Excellent communication, leadership, and relationship-building skills.
• Demonstrated problem solving and analytical skills, including successful cross-functional collaboration to take advantage of opportunities or solve problems
• Demonstrated ability to operate at both strategic and executional levels.
• Exceptional leadership and team management skills, with proven success leading teams
• Ability to travel up to 20%.

Location: Remote or Hybrid

Hybrid – if within 50 miles of the Malvern, PA, or East Windsor, NJ office

• In-office Tuesdays, Wednesdays, and Thursdays
• Work from home on Mondays and Fridays

Travel: Limited, periodic travel expected—generally around one trip per month, with some flexibility based on business needs. Extensive or continuous travel is not anticipated.

Competitive guaranteed annual base salary + discretionary year-end bonus

Comprehensive Benefits (Medical, Dental, Vision, 401k w/company match)

HMP Global is a leader in healthcare events, education, and digital media, providing clinically relevant education and engagement opportunities to healthcare professionals worldwide. The Neuroscience Education Institute (NEI), a division of HMP Global, is dedicated to advancing the science and practice of psychiatry and neuroscience through high-quality educational programming and membership services.

Position Overview

The Customer Service Representative is an entry-level role responsible for delivering high-quality customer support to NEI members, event attendees, and customers. This detail-oriented and highly motivated individual will serve as a primary point of contact for inquiries related to event registration, memberships, continuing education (CE) certificates, and product sales.

In addition to customer-facing responsibilities, this role provides administrative support across departments, assisting with CRM management, activity setup, and knowledge base administration. The ideal candidate possesses strong written and verbal communication skills, exceptional organizational abilities, and an interest in the neuroscience and psychiatry education industry.

Key Responsibilities

Customer Service & Member Support

• Respond to incoming phone calls and emails related to event registration, memberships, CE certificates, and product sales.
• Process registrations, membership applications, renewals, and product orders within the customer database/CRM system.
• Manage individual and group memberships, including account customization and updates for academic institutions and teaching hospitals.
• Proactively encourage membership renewals and deliver an exceptional member experience.
• Follow up on outstanding customer payments.
• Solicit and respond to customer feedback to continuously improve service quality.

Administrative & Cross-Functional Support

• Set up CE activities within the CRM system.
• Assist the Marketing team with email deployments using Campaigner.
• Support the Meetings team with on-site event registration.
• Assist the Sales team with Map Your Show software management.
• Maintain and update internal Knowledge Base documentation.
• Provide general administrative support to department heads as needed.
• Travel up to four times annually, including support for NEI Spring and Fall meetings.

Qualifications

Education & Experience

• Bachelor’s degree (Neuroscience or a related scientific discipline preferred).
• Prior customer service or administrative experience preferred.
• Knowledge of ACCME or continuing education accreditation processes is a plus – not necessary.

Skills & Competencies

• Strong written and verbal communication skills.
• Excellent phone etiquette and customer service orientation.
• Highly organized, detail-oriented, and dependable.
• Strong problem-solving skills and ability to work independently.
• Ability to work effectively under pressure and manage multiple priorities.
• Professional demeanor with the ability to interact with all levels of management.
• Self-motivated with a strong sense of ownership and accountability.

Technical Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook) – required.
• Ability and willingness to quickly learn and master new software systems, including:
• CRM platforms
• Map Your Show
• Campaigner
• Cadmium
• Knowledge Base systems

Working Relationships

This position reports to the Associate Director of Operations and collaborates closely with Marketing, Sales, Meetings, and other NEI team members. The role also interacts regularly with members, clients, healthcare professionals, and institutional contacts.

Please follow HMP Global on LinkedIn for news and updates