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Patient Care Coordinator – Lead the Flow of a Thriving Hearing Care Practice in Greensburg, PA!

At D’Aurora Hearing & Audiology, our patients are neighbors—not numbers. As our Patient Care Coordinator (PCC), you’ll be the first friendly face patients see and the steady presence that keeps our Greensburg clinics running smoothly. This role is central to creating a welcoming, organized, and compassionate experience—building lasting patient relationships, supporting their journey to better hearing, and ensuring our clinic flows efficiently day in and day out.

What You’ll Do

• Greet and screen patients to determine how we can best support them
• Answer questions about services and promotions
• Spot potential leads and keep patient flow running smoothly
• Manage scheduling, daily office tasks, and financial and administrative duties
• Handle insurance verification, inventory, and patient records
• Partner with clinic and home office teams to support operations
• Assist with marketing efforts, events, outreach, and patient retention activities

Who Thrives in This Role

• Eager learners whose career is centered around working in a medical practice
• Strong multi‑taskers with solid problem‑solving skills
• Punctual, reliable professionals
• Individuals who genuinely love helping others

Why It’s Rewarding

You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health.

Full Time: Monday through Friday, No Weekends

Location: Greensburg, PA

Compensation:

• $18.00 - $20.00 an hour. Location: Greensburg, PA. Pay is commensurate with experience and qualifications
• Monthly Bonus Opportunities

Essential Duties and Responsibilities:

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
• Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
• Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
• Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale
• Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
• Training support for other location front office staff, as may be appropriate.

Education and Experience Requirements:

• A minimum of 10 years office management experience in a customer driven industry is a plus.
• High school diploma or equivalent (GED)

Required Skills:

• Strong computer skills
• Experience with word processing and database software.
• Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.
• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and good math aptitude.
• Strong customer service orientation.
• Excellent organizational skills.
• Ability to manage multiple tasks within strict deadlines.
• Ability to input and track sales revenues and balance accounts daily and monthly.
• Detail oriented.
• Front desk medical experience required.

Physical Demands:

• Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.
• Must be able to pick up after an interruption to complete tasks that require focus.
• Must be able to lift boxes up to 20 pounds.

About Keystone

Keystone is a rapidly growing insurance brokerage platform partnering with independent agencies across the United States. Keystone provides strategic resources, capital investment, and operational support to drive sustainable growth, empowering agencies to maintain their identity while accessing best-in-class tools in finance, HR, sales, and M&A integration. The leadership team brings over a century of combined industry expertise, fostering collaboration, innovation, and long-term value. For more information please visit:

Recruiting Coordinator

Position Summary:

The Recruiting Coordinator plays an important role in supporting our Talent Acquisition function across Keystone and Keystone’s network of partner agencies by ensuring an efficient and positive recruitment process for both candidates and hiring managers. This position manages interview logistics, supports recruiting operations, and helps deliver a seamless and engaging candidate experience. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, collaborative environment.

Key Responsibilities:

Candidate Coordination

• Serve as a professional and welcoming point of contact for candidates throughout the hiring process.
• Coordinate and schedule interviews across multiple time zones with candidates, hiring managers, and interview panels.
• Communicate interview logistics, preparation details, and timely follow-up to candidates.
• Prepare and distribute interview materials and schedules.
• Ensure candidates receive a consistent, high-quality experience throughout the recruiting process.
• Support pre-employment activities including background checks, assessments, and reference checks.

Hiring Team Support

• Collaborate with recruiters and hiring managers to coordinate scheduling priorities and interview processes.
• Assist with hiring manager guidance related to recruiting tools and interview processes.
• Support planning and coordination of recruiting-related events such as career fairs, networking events, and virtual information sessions.

Recruiting Operations

• Maintain accurate candidate and requisition data within the Applicant Tracking System (ATS).
• Assist with maintaining job descriptions and recruitment content.
• Assist with advertising job openings on appropriate job boards and recruiting platforms when necessary.
• Partner with recruiters to manage requisition workflow and maintain organized hiring pipelines.
• Assist with tracking recruiting metrics and reporting on hiring activity (e.g., pipeline status, time-to-fill, sourcing effectiveness).

Process Improvement & Candidate Experience

• Identify opportunities to improve recruiting processes, scheduling efficiency, and overall candidate experience.
• Maintain a high standard of professionalism in all candidate interactions while representing Keystone’s employer brand.

Qualifications:

• 1–3 years of experience in Human Resources, recruiting coordination, administrative support, or a related role
• Experience coordinating complex schedules across multiple calendars and time zones
• Experience working with an Applicant Tracking System (ATS) and/or CRM
• Proficiency with Microsoft Office Suite
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills
• Experience working in a fast-paced, high-growth environment
• Prior experience in insurance, financial services, or professional services is a plus
• Occasional travel may be required
• Ability to successfully pass a criminal background check, as permitted by law

Core Competencies:

• Attention to Detail: Maintains accuracy and organization across recruiting activities
• Collaboration: Works effectively with recruiters, hiring managers, and internal stakeholders
• Professionalism: Represents Keystone positively to candidates and partners
• Adaptability: Comfortable navigating changing priorities and evolving processes
• Problem Solving: Anticipates scheduling conflicts and resolves challenges proactively
• Time Management: Manages high volumes of work while maintaining a high level of service

Hours: Monday-Friday, 8:00am-5:00pm (Hybrid Work Schedule - 3 days per week in office)

Office Location: 507 West Newton Street, Greensburg, PA 15601

Benefits:

• Competitive Compensation
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.

As the Cash Office Supervisor, you're like the captain of a cheerful ship, steering the store towards success with a blend of professionalism and a dash of fun. In your hands, the everyday becomes enjoyable, and both employees and customers feel they're part of an exciting, well-run adventure.

Your Role in Our Story:

1.     Mullah Mastery: As the guardian of finances, your role involves expert handling of the cash register systems, overseeing secure cash management, and mastering the art of bagging. Ensure that our financial practices align splendidly with our guidelines.

2.     Front-End Leadership: Lead a team of dedicated cashiers and baggers with wisdom and grace. Your mission is to train, inspire, and coordinate these key players, ensuring a smooth and efficient operation at the front lines of our store.

3.     Customer Service Wizardry: Cast spells of satisfaction by efficiently managing customer inquiries and resolutions. Train your team to excel in customer interaction, turning everyday transactions into memorable experiences.

4.     Sanctuary Maintenance: Oversee the cleanliness and welcoming aura of the store's entrance, break rooms, and sanctums. Your watchful eye ensures these spaces remain pristine and inviting.

5.     Regal Compliance and Collaboration: Uphold the highest standards of safety and loss prevention as decreed by our company. Collaboratively engage with other departments, especially during grand store-wide events or promotions, maintaining order and excellence.

Your Superpowers (qualifications):

                Suitable for individuals with previous experience in cash handling, customer service, and team leadership in a retail setting.

Perks:

A fun, supportive team environment where everyone's a superhero.
Employee discount on groceries (say hello to snack heaven!).
We provide complimentary PBJ Sammies on the regular!