Sales Jobs in Gotha, FL
134 positions found
Job Title: Manager, Hotel Distribution Partnerships
Job Purpose:
As a Hotel Distribution Partnerships Manager, you will be responsible for managing and growing a portfolio of hotel partners, ensuring strong performance and long-term relationships. You will work closely with hotels to optimize distribution, improve pricing competitiveness, and drive revenue growth, while also supporting selective acquisition of new hotel partners within your region.
Location:
Remote. Candidates must be based in Orlando
Key Responsibilities:
- Manage and grow a portfolio of hotel partners to drive revenue and performance
- Monitor pricing and availability to ensure optimal distribution
- Act as the main point of contact for hotel partners pre and post onboarding
- Train hotel partners on operational procedures, including promotion management.
- Identify performance gaps and work with hotels to implement improvements
- Support onboarding and ensure a smooth transition from acquisition to account management
- Maintain and develop strong relationships with key stakeholders
- Track performance and provide regular reporting and insights
- Collaborate with cross-functional teams to resolve issues and improve outcomes
- Support targeted acquisition efforts where relevant
- Identify relevant trade shows, build a participation strategy, and evaluate ROI within allocated budget
- Keep CRM records up to date, manage the lead funnel, and provide regular pipeline reporting
Skills and Experience:
- 5+ Years of experience in Hotel Revenue, Sales, Account management, Hotel partnerships, OTAs or B2B roles within hospitality or travel tech industries
- Strong understanding of hotel distribution, RMS, CRS and PMS systems
- Ability to analyze performance data and drive revenue and commercial growth
- Strong communication and stakeholder management skills
- Ability to handle a large portfolio of hotel accounts and leads
- Ability to present data using BI tools. Power BI familiarity is preferred
- Ability to travel for trade shows, client meetings, and team events (at least quarterly)
- Proficiency in CRM tools and pipeline management (Zoho preferred)
- Experience with onboarding processes, project management, and partner training
- A university degree (or equivalent education). Proficiency in the Microsoft Office Suite.
- Excellent communication and presentation skills, both written and verbal. Must be fluent in English.
About Hotel Trader:
Hotel Trader is a global platform connecting hotels and travel buyers through a single, streamlined connection. Our technology enables direct distribution at scale, improving transparency, efficiency, and performance across the industry. We are a fully remote, fast-growing company building the infrastructure hospitality should have had all along.
Compensation and Benefits:
- Competitive salary based on experience
- Health benefits and retirement contribution
- Unlimited paid time off
- Fully remote work environment. Candidates must be based in Orlando
Please submit your resume for review, and we'll get back to you as soon as possible. Due to the number of applicants, we may not be able to provide feedback to everyone. We thank you in advance for your understanding and consideration of the role. The Hotel Trader Team
STOCK ASSOCIATE
THE OPPORTUNITY
Our contributors at Michael Kors are stylish, fashion forward individuals who are passionate about the customer experience and achieving results. As a Stock Associate, you are a flexible team player with the ability to multitask and thrive in a fun, inspiring and fast-paced store environment.
WHAT YOU’LL DO:
- Keep selling floor and stock room neat, organized and stocked
- Execute all shipping and receiving protocols and policies
- Demonstrate flexibility and perform stock tasks with speed and excellence
- Ensure cleanliness and visual standards are maintained throughout the day
- Consistently support selling team with business needs while prioritizing the customer experience
- Drive Omni channel sales by utilizing all available tools and technology
WE’D LOVE TO SEE:
- 1+ year of relevant retail experience
- Energetic and motivated with the ability to drive results
- Customer service focused
- Technologically savvy, organized individual
THE BENEFITS
- Cross-Brand Discount
- Internal mobility across Versace, Jimmy Choo and Michael Kors
- Exclusive Employee Sales
The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at .
Senior Cybersecurity Engineer
About Us
The Nu-Age Group (NAG), located in Secaucus, NJ, and Orlando, FL, has a 29-year track record of success as an accredited managed service provider (MSP). NAG provides white glove technology services to several vertical markets, including finance, healthcare, legal, construction, and advertising. Our service offerings range from technology hardware and software sales, managed services, private cloud infrastructure, colocation, hosted applications, backups, disaster recovery, and cybersecurity.
Role
This is a hybrid role and the candidate will be required to be in the Greater Orlando or East Rutherford New Jersey area.
We are seeking a highly skilled and experienced Senior Cybersecurity Engineer to join our security operations team. This role serves as a senior technical resource responsible for maintaining and improving our managed detection and response (MDR) platform and supporting advanced incident investigations.
The ideal candidate is highly technical, experienced in operating security platforms in an MSP/MSSP environment, and comfortable serving as an escalation point for security analysts. This individual will work closely with our cybersecurity analysts, infrastructure engineering team, and client stakeholders to ensure the reliability, effectiveness, and continuous improvement of our security monitoring capabilities.
This role offers significant opportunities for career advancement, training, and leadership in the evolving cybersecurity field.
Responsibilities and Duties
Security Platform Operations
- Maintain and optimize core security platforms including SIEM/XDR, endpoint detection and response (EDR), email security, identity security, and vulnerability management tools.
- Perform platform upgrades, troubleshooting, configuration improvements, and telemetry validation to ensure reliable security monitoring.
- Manage integrations between security platforms and infrastructure systems including firewall, endpoint, and cloud telemetry sources.
- Ensure security tools are properly configured and operational across client environments.
Detection Engineering & Monitoring
- Develop, tune, and optimize detection rules to improve alert quality and reduce false positives.
- Perform threat hunting using endpoint, network, and SIEM telemetry.
- Ensure high-quality log ingestion and telemetry coverage across monitored environments.
Incident Response & Escalation
- Serve as the escalation point for complex security alerts and incidents identified by SOC analysts.
- Lead advanced investigations and root cause analysis of security events.
- Assist with containment, remediation, and post-incident reviews.
Vulnerability Management
- Operate and maintain vulnerability scanning platforms such as .
- Analyze vulnerability scan results and prioritize remediation based on risk and exploitability.
- Work with internal teams and client stakeholders to track remediation progress and improve vulnerability management practices.
Client Security Advisory & Improvement
- Identify security weaknesses within client environments and recommend practical improvements to strengthen security posture.
- Provide guidance on security hardening for endpoints, identity systems, email security, and network infrastructure.
- Collaborate with infrastructure and engineering teams to implement security improvements.
Analyst Mentorship
- Provide technical guidance and mentorship to SOC analysts.
- Assist in the development of investigation procedures, playbooks, and detection use cases.
Who You Are
· A hands-on security professional who enjoys solving complex technical problems across multiple environments.
· Comfortable operating and troubleshooting security platforms such as SIEM/XDR, EDR, vulnerability management, and email security tools.
· Able to independently investigate security alerts, determine root cause, and guide remediation.
· Naturally curious and motivated to continuously learn new technologies as security tools and client environments evolve.
· Able to mentor junior analysts and help improve SOC processes and detection capabilities.
· A strong communicator who can explain security issues and recommendations clearly to both technical teams and client stakeholders.
· Organized and disciplined in documenting investigations, changes, and operational procedures.
· Comfortable working in a fast-paced MSP/MSSP environment supporting multiple clients.
Education and Qualifications
· 7+ years of experience in cybersecurity operations, security engineering, or incident response.
· Experience working with security monitoring platforms such as SIEM, XDR, or MDR solutions.
· Experience operating endpoint detection and response (EDR) platforms such as Microsoft Defender or SentinelOne.
· Hands-on experience performing security investigations and incident response.
· Experience operating vulnerability management platforms such as Tenable or Qualys.
· Experience working in a multi-client MSP/MSSP or managed security environment is highly preferred.
· Strong understanding of:
o Security monitoring and detection methodologies
o Incident response and investigation techniques
o Vulnerability management lifecycle
o Endpoint and identity security controls
o Network security fundamentals and firewall telemetry
o Log analysis and SIEM workflows
o Preferred certifications may include:
o CompTIA Security+, CySA+, or similar GCIH, GCIA, or similar
o Vendor certifications related to Microsoft, AWS, Cisco, or Palo Alto.
Compensation
· Annual Salary $80,000.00-$90,000.00
· Monday through Friday, with rotating on-call, after-hours support as needed.
· After 6 month probationary period the following benefits can apply:
· PTO-15 days paid time off
· Medical Insurance-Nu-Age Company Stipend
· 401k Plan
Our Values
-Pride in Our Work - Our name stands behind everything we deliver. We think clearly, communicate well, and own the result.
-Finish Strong - We stay engaged until the solution is complete. Follow-through is the key to our success.
-Extreme Ownership - Clear ownership drives better decisions and outcomes. Accountability builds trust for the team and the clients.
-Show Up Real - Be present, prepared, and genuinely engaged. Strong work starts with real commitment to the outcome.
-Operational Discipline - We build systems and standards that create consistency and reduce friction. Strong culture is designed, it does not happen by accident. It must be maintained.
The Nu-Age Group is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Laser Photonics Corporation (NASDAQ: LASE) is a leading provider of industrial-grade laser material processing equipment with over 30 years of expertise. Recognized by Fortune 500 companies and serving industries including medical, aerospace, automotive, defense, shipbuilding, and nuclear, the company offers innovative solutions tailored to evolving manufacturing needs. Laser Photonics designs eco-friendly, easy-to-use laser systems built for durability in harsh industrial conditions. Known for adaptability, the company customizes standard systems or develops specialized ones to address new challenges. Headquartered in Orlando, FL, Laser Photonics became a public company in October 2022.
Role DescriptionThis is a full-time, on-site role for a Senior Product Marketing Manager based in Orlando, FL. The Senior Product Marketing Manager will drive the go-to-market strategy, conduct market research, support product management, and collaborate with sales teams to achieve business goals. This role includes identifying market opportunities, developing messaging frameworks, coordinating product launch activities, and ensuring alignment between product and market needs.
Qualifications- Proficiency in Market Research and identifying customer needs
- Experience developing and executing Go-to-Market Strategies
- Strong collaboration skills to support and align with Sales efforts
- Expertise in Product Management and Product Marketing processes
- Demonstrated ability to analyze data and develop actionable insights
- Strong communication and presentation skills, with the ability to influence diverse stakeholders
- Proven leadership and project management capabilities
- Bachelor's degree in Marketing, Business Administration, or a related field; MBA preferred
- Experience in industrial or technology-focused sectors is highly desirable
***REQUIRED to be located in, or willing to relocate to the greater Orlando area
***REQUIRED to have tradeshow and/or direct event related experience
_________________________________________________________________________________________
Job Title: Exhibits Account Executive
Reports To: Director of Client Management
AGS is looking for a dynamic person with excellent multi-tasking and interpersonal skills to fill the role of Account Executive for Custom Exhibits within a fast-growing trade show and events company. This specific role will be a Junior Level Account Executive that will focus on a small book of business and assist the Senior Account Executive on larger projects nationwide.
This person must be a self-starter, client focused and able to work well with multiple departments and teams. They should be able to effectively balance a client’s needs while managing strong budget and financial targets. Employees should be comfortable in a fast-paced and goal-oriented sales role as well.
This is a position which coordinates and participates in all aspects of the Exhibitor Custom display service process, including design, client order management, report distribution and project related service coordination. A team-oriented position: this individual will need to be able to support multiple exhibits projects over multiple events in the areas of customer engagement and cost management.
Primary Responsibilities
Exhibits Account Manager
- Act a primary point of contact and creative counterpart to Exhibitors assisting in design & build out of Custom Exhibits as part of a team working on AGS Display Solutions offering
- Develop and write proposals to secure business
- Able to multi-task, addressing simultaneous project/event assignments, including pre and post-project problem resolution
- Effectively work with custom display and exhibit partners to obtain bids, supply work orders and direct project as necessary
- Processes orders, prepares correspondence
- Fulfills customer needs to ensure customer satisfaction.
- Communicates clearly and concisely making every effort to listen and understand the customers’ needs and can properly channel that into action
- Works closely with supervisor/manager and sales team to obtain customer response protocols, problem resolution steps and per-project goals.
- Visit sites and make walkthroughs to ensure accurate project completion.
- Capability of leading on-site production crews or within an office team.
- Oversee installation or delivery of exhibit on-site
- Other assigned projects that maybe necessitated by business
Essential Skills and Responsibilities: (in no specific order)
- Has intermediate knowledge of commonly used concepts, practices, and procedures within the trade show and events industry.
- Execute in a timely manner communications to customers both requested and scheduled including open invoicing, estimates and other project related paperwork or details.
- Responsible for pre & post-show production follow up to ensure future quality control or to secure business with existing exhibits clients.
- Coordinate on-site service needs for exhibits through established methods of paperwork processing and customer order acquisition/execution.
- Act as liaison for all AGS services for exhibits client
- Assist in the coordination of project logistics such as shipping and similar 3rd party services.
- Perform other assigned duties as necessary to manage the department
Work Hours
General office hours are 8 AM to 5 PM, Monday through Friday. However, this position requires flexibility relative to a wide range of scheduled productions/events.
Availability to work evenings and weekends will be required to coordinate business.
Travel Requirements: ~25% +/-
Education and/or Experience:
- Experience in the trade shows or events industry.
- Four-year college bachelor’s degree at a minimum, as well as 3 to 5+ years of related work experience; A combination of education and work experience maybe used in lieu of college degree.
- Advance certifications within the events industry a plus, but not required.
Mathematical/Computer Skills:
- General math
- Must be able to type all correspondence and have at least “intermediate” knowledge of Microsoft Word, Outlook, Publisher, Power Point and Excel.
- Has experience in CRM or similar customer relationship management software
- Must be capable of learning company specific software/programs.
Language Skills: English
Physical Demands: Ability to lift a thirty-pound box and/or general office equipment for operational management.
Job Type: Full-time
Benefits:
● 3% Retirement match after 1 full year of service
● Dental insurance
● Health insurance
● Vision insurance
● Paid Time Off / Paid Holidays
● Remote Work Available up to 2 days a week after probation period
Schedule:
● Monday to Friday
● Weekend availability as needed for shows and travel
Supplemental pay types:
● Commission pay
Compensation:
● Base Staring at $50 ,000 based on experience.
● No Cap on Annual Commissions which start at 2%
Position Summary
MedOpta is seeking a dynamic clinical professional (RN, LPN, Therapist, Tech, or similar) to serve as a Clinical Sales & Education Specialist across Florida. This 1099 role blends hands-on clinical training with full-cycle medical device sales, including cold calling, product promotion, facility walkthroughs, and light equipment installation.
You will train hospital staff on multiple products MedOpta supports through direct manufacturer contracts, while also selling select product lines you are trained on.
This is an ideal opportunity for a clinician looking to transition into MedTech sales, clinical education, or healthcare consulting.
Key Responsibilities
Clinical Education & Training
• Conduct on-site product trainings and in-services for nurses, technicians, therapists, and physicians
• Demonstrate proper device setup, use, and best practices
• Provide over-the-shoulder support during early adoption
• Tailor education to each facility’s workflow and clinical needs
• Serve as a clinical and technical resource for assigned accounts
Sales & Territory Growth
• Perform full-cycle sales activities: cold calling, prospecting, demos, follow-up, and closing
• Promote and sell designated product lines you are trained on
• Conduct facility walkthroughs to identify opportunities and ensure proper equipment placement
• Perform light installation and basic maintenance of assigned equipment
• Build strong relationships with clinical and administrative stakeholders
• Drive utilization, retention, and expansion within existing accounts
• Provide timely activity reports, account updates, and competitive insights
Qualifications
• Active clinical background (RN, LPN, RT, PT/OT, Surgical Tech, MA, etc.)
• Minimum 2 years of clinical experience
• Strong communication and presentation skills
• Comfortable cold calling, selling, and influencing clinical decision-makers
• Familiarity with hospital, ASC, or rehabilitation environments
• Valid driver’s license and reliable transportation
• Ability to meet vendor credentialing requirements
• Ability to lift/move equipment up to 30 lbs
• Reliable internet access for documentation
• Willingness to travel within Florida
Compensation (1099 Contractor)
• Hourly pay for clinical training, in-services, and approved field activities
• Commission for sales, conversions, and account expansion
• High earning potential for individuals who excel in both education and sales
• Flexible scheduling and opportunities for additional assignments
Why MedOpta?
• Transition from bedside care into MedTech and clinical sales
• Exposure to innovative medical devices and product launches
• Autonomy, flexibility, and meaningful income upside
• Ability to influence patient outcomes through education and adoption
• Direct support from MedOpta’s clinical and commercial leadership teams
Pay rate: $20/ hour - Use our Daily Pay benefit and get access to your pay as you need it.
About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
As a Security Supervisor, you play a critical leadership role in keeping our corporate offices safe, secure, and welcoming. This position blends hands-on security oversight with people leadership and operational coordination. You lead and support Security personnel, oversee investigations, manage safety and security systems, and ensure compliance with corporate policies and state regulations.
At Westgate Resorts, our team members are the heart of our success. When you join the Corporate Security team, you become part of a company that values hospitality, teamwork, and growth.
What You’ll Do as a Security Supervisor:
- Lead and support Security personnel to ensure daily procedures and responsibilities are followed according to corporate policy and state regulations.
- Manage and maintain security and maintenance systems, including the Villa Maintenance system, electronic key control, and surveillance platforms.
- Conduct and oversee internal criminal and civil investigations and serve as a liaison with Law Enforcement and Emergency Services.
- Administer government-mandated safety and security programs such as Bloodborne Pathogens and Hazard Communication training.
- Provide outstanding customer service by assisting guests and supporting internal departments when needed.
- Partner with Sales, Marketing, and operational teams to resolve security-related issues and support business needs.
- Prepare clear, accurate, and timely incident reports, investigation summaries, and operational documentation.
- Respond to critical incidents and take command of incident scenes, including fire alarms and emergency situations.
- Coordinate and supervise security coverage for special events and high-profile activities.
- Participate in operational, safety, and risk management meetings as directed.
- Ensure Disaster Plans, Emergency Procedures, and Standard Operating Procedures are followed and kept current.
- Operate company vehicles when required.
What You Will Bring as a Security Supervisor:
- High school diploma or general education degree (GED)
- Previous experience in security, law enforcement, military, or a related field is required (minimum of 3 year)
- Possession of a valid Unarmed Security Officer license (as required by the state of employment) is a plus; however, we will assist qualified candidates in obtaining this certification if needed
- Certificate certificates in First Aid, CPR and AED highly preferred but not required
- Prior hospitality or guest service experience strongly preferred
- Strong verbal and written communication skills
- Proficiency with basic computer systems used to complete reports, logs, and email communication
- Ability to remain calm and professional in high-pressure or emergency situations
- Excellent judgment, integrity, and attention to detail
Requirements:
- Must be at least 18 years of age
- Must be able to lift 50 lbs
- Flexibility to work nights, weekends, and holidays
- Must have a valid Florida Driver’s License
- Must have a Class D Security Guard License (Unarmed) issued by the State of Florida
- Required to pass a background check, drug test, and motor vehicle record (MVR) check
- Required to provide proof of eligibility to work in the United States
- Requires physical stamina and the ability to work indoors and outdoors, remain on your feet for extended periods, climb stairs, and move quickly for short distances as needed
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
OVERVIEW
Barton Malow is expanding our leadership team with a newly created Director of Construction role to support our rapidly growing Southeast Healthcare Market, spanning VA, NC, SC, FL, and TN. This position will serve as a key operational and strategic resource, guiding the successful delivery of large, complex healthcare projects while elevating field excellence, safety, and innovation across the region. As a senior leader, the Director of Construction will mentor and empower our superintendent teams, shape project build strategies, strengthen client relationships, and ensure our work consistently reflects the high standards that define Barton Malow’s healthcare portfolio.
The Director of Construction oversees the construction effort on complex, large healthcare projects or multiple healthcare projects to ensure it is constructed safely in accordance with design, budget and schedule. This position directly supervises and mentors the Superintendents assigned to the project/s, collaborates with the project management team, manages the Owner’s expectations, ensures productivity of subcontractors, and provides leadership in complying with applicable project, Barton Malow, and regulation requirements. The Director provides leadership, strategic planning and embraces innovation as the construction industry evolves.
Responsibilities:
- Enforces corporate safety policies on jobsites, including pre-task safety planning and providing key responsibility for safety compliance in the field.
- Supports sales efforts and project pursuits and promotes Barton Malow in the healthcare industry.
- Leads project team with the establishment of the overall project build strategy and work flow and helps document those in site logistics and phasing plans.
- Oversees set-up of baseline project schedule(s) and schedule updates; ensures all activities take place on or ahead of scheduled dates; supervises, coordinates and sequences subcontractor’s work to minimize interference between various trades and owner activities on large, complex project or multiple projects; maintains labor harmony.
- Oversees and coordinates with each trade holding permits and Authorities Having Jurisdiction (AHJs) to ensure compliance with inspection process and progress is in line with schedule, planning, and commissioning process.
- Assists with development of work scopes and front-end documents for bidding to create clear and concise scopes of work based on full understanding of the contract documents and applicable work rules/jurisdictions; assists with bid process including participation in post-bid interviews and answering bidder questions.
- Partners with Project Executives with management of overall budget and forecasting of usage, by helping to control cost and monitoring potential changes from contractors, including time and materials.
- Attends internal and external (with owners and designers) project meetings to provide field progress reports, awareness of challenges faced, and help problem-solve on construction activities.
- Manages the installation of the work in the field to the quality standards required for the project.
- Supports the success of the project team, specifically upcoming Superintendents, by sharing lessons learned and training/mentoring; acts as a career advocate.
Requirements:
- Minimum 15 years' experience in the healthcare construction industry on large and complex projects
- Experience leading large healthcare projects greater than or equal to$500 million
- Minimum of 8 years of direct supervision of projects teams including trades
- Willing to travel throughout the Southeast region (VA, SC, NC, TN, and FL)
- Regional experience and contractor knowledge
- Strong negotiation skills to resolve field issues with subcontractor, design team and/or owner
- OSHA 30
Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives.
Generally works with considerable independence, developing operating plans and related operational processes within their department and monitoring the flow of work between their department and others in alignment with broader business objectives, selecting and developing effective engineers and work teams, and developing their organization through reliable systems and processes.
Business Context Marriott Vacations Worldwide (MVW) is a leading global vacation company that offers vacation ownership, exchange, rental and resort and property management, along with related businesses, products, and services.
The Company has over 120 vacation ownership resorts and approximately 700,000 owner families in a diverse portfolio that includes some of the most iconic vacation ownership brands.
The Company also operates exchange networks and membership programs comprised of nearly 3,200 affiliated resorts in over 90 countries and territories, as well as provide management services to other resorts and lodging properties.
As a leader and innovator in the vacation ownership industry, the Company upholds the highest standards of excellence in serving its customers, investors and associates while maintaining exclusive, long-term relationships with Marriott International, Inc.
and Hyatt Hotels Corporation for the development, sales and marketing of vacation ownership products and services.
The vision of MVW is to strive to build long-lasting relationships with their Owners, Members, customers, and associates to help them live their lives to the fullest.
Innovation.
Integrity.
Excellence.
This is the story of MVW.
And while the company spans brands and businesses, decades and continents, their shared inspiration continues to drive them forward: delivering unforgettable experiences that make vacation dreams come true.
Global Technology Context The Global Technology (GT) team at Marriott Vacations Worldwide (MVW) is on a multi-year journey to modernize technical and digital products and platforms across all business lines.
This role demands a highly motivated mentor with a technical understanding of the range of resort operations technical products in solving complex business challenges.
Proven success as a mentor developing and retaining technical talent on high performing teams is required.
The incumbent is a proven leader, a consensus builder, and an integrator of people, processes, and technology.
Specific Job Summary The Unified Communications, Sr.
Engineer is responsible for all processes and technology in support of ensuring the Company’s strategic direction related to Contact Center and Resort PBX systems This role provides technical guidance to a team of engineers and the efforts of vendors and business partners to understand business requirements by developing, refining, and meeting all SLAs as required within this area of responsibility.
This critical role reports directly to the Associate Director Unified Communications while working closely with other GT disciplines, GT Security and Controls, Internal Audit, Asset Management, Procurement, and other groups as identified to ensure compliance with set requirements.
CLS Generic Expected Contributions Contributes to team, department and/or business results by performing complex quantitative and qualitative analysis for business processes and/or projects.
Often manages small projects, business processes or parts of larger ones.
Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.
Assists more senior associates in achieving business results by: identifying opportunities to enhance the effectiveness of business processes.
participating in setting department operating plans.
achieving results against budget within scope of responsibility.
Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
Performs other duties as appropriate.
Working Relationships Global Technology Teams and Leadership Regional and Site Leadership Corporate Leadership Vendor/Suppliers POS Pod members Global Technology Services Resort End User Support Teams Resort Operations Business Leaders Specific Expected Contributions Provide oversight and technical direction to the Unified Communications engineering team: works with Associate Director to manage and develop engineers and admins, and serve as subject matter expert for the Unified Communications Engineering team on a day-to-day basis.
Responsible for supplier outcomes to ensure alignment and achievement of goals and objectives established as they relate to the Unified Communications Engineering scope.
Ensure that standards and direction are met for Corporate, Contact Center, and Resort Unified Communications Responsible for proactively preventing and reactively resolving identified issues by working closely with GT Partners, Vendors, Suppliers, and Business Leaders.
Works closely with Unified Communications Leadership, GT Security and Controls, Information Security, Business Leaders and other stakeholders to define requirements and develop new features & functionality to optimize business processes.
Manage the implementation of test strategies and matures the team’s skills by introducing progressive testing concepts that focus on efficiency but sacrifice nothing on quality.
Manage defect detection, documentation, and “confirmation of resolution” processes, ensuring that a standard approach is being followed throughout the larger Unified Communications team and that proper tooling and reporting mechanisms are in place.
Defines refining repeatable and continually improving processes.
Mature the team’s capabilities by introducing progressive concepts that focus on efficiency but sacrifice nothing on quality.
Responsible for the Team’s high-level troubleshooting processes across assigned technologies.
Ensures that a standard approach is being followed throughout the Unified Communications team and that proper tooling and reporting are in place.
Encourage a sense of accountability across the organization to foster a culture that “owns” all misses and uses them to drive future process improvements.
Understand the business’s objectives and partner with Unified Communications Leadership to build alignment and buy-in across a global community.
Partner with Unified Communications Leadership to motivate all team members to deliver high quality projects within time and budget.
Maintain vendor relationships and technology road maps, evaluate new technologies for compatibility and security compliance, contribute to endpoint lifecycle management discipline for timely delivery of new services.
Coordinate after-hours support when needed for changes and/or incidents management Assists and provides technical guides to less senior associates in achieving business results Identify opportunities to enhance the effectiveness of business processes.
Provide training and technical guidance to less senior staff, where appropriate, and serve as point-of-contact for problem resolution.
Participate in setting department operating plans.
Research new and innovative solutions and stays informed of industry best practices to promote efficiencies and increased maturity of Endpoint Engineering technologies.
Proactively engages with business and provides updates to leadership on open activities or escalations.
CLS Generic Candidate Profile Successful candidates should possess knowledge, experience and demonstrate leadership skills as follows: Generally, a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Resources).
College degree and/or relevant experience typically required.
Specific Candidate Profile Education BS/MS Degree in Engineering or equivalent work experience related to Endpoint Engineering technologies noted previously.
Certifications Preferred ITIL Foundation Certification Project Management Certification Relevant certifications in Network+, CCNA, AWS foundation, MS Foundation, project management, or relevant technologies Experience At least 5 years of Contact Center Technology experience and/or Resort Telephony experience At least 3 years of experience working with APIs and using various authentication methods At least 1 year Resort Telephony experience Project coordination/lead on a global level Skills/Attributes Analytical and Strategic Thinking Advanced knowledge of Contact Center Technologies, WFM, Call & Screen Recording, Reporting, Performance Management, E911 and TCPA Compliances, Voicemail, PMS, Resort Telephony, Scripting, IVR routing Advanced knowledge of common, industry leading Contact Center and Resort PBX configuration methodologies, with awareness of when and how to rely on them Technical Demonstrated experience with collaboration tools (audio, video, web, phone) High Level Experience designing, testing, and deploying IVR Scripts, dialer configurations, interfacing PMS with business systems and PBX/VM, Call Flows etc Advanced knowledge in the Functionality of Contact Center Technologies and Resort PBX systems both on premises and SaaS Project Management Skills ITIL Foundation certification (or higher) a plus, Project Management certification desirable Prior experience leading a team of Unified Communications Engineers with track record of successfully validating and delivering high quality products Experience with Service Now, CA, Jira or similar work management tools required Interpersonal Skills Impeccable communication skills, adept at communicating to all levels of the organization and to a global audience through a wide range of analog and digital formats (verbal, written, presentational, virtual, etc.) Additional Attributes Able to work at a fast pace and encourage others to do so as well Highly self-motivated, self-directed, and detail oriented with the ability to effectively prioritize and execute on tasks and initiatives Basic understanding of Python Fluent in JSON and Visual Basic Required Experience Nice CXone Service Now MS Office Suite i.e.
Visio, Excel, Power Point Preferred Experience 14IP IEX Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping.
They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services.
The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People Follows instructions of supervisors and assists other team members in performing store functions Assists in the training of store team members Service Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents Maintains a safe, clean and orderly retail Store Profit Ensures confidentiality of customer data and careful handling of documents, media, and packages Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage Takes preemptive action to prevent errors and waste Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management Performs multiple tasks at the same time Looks for opportunities to improve knowledge and skills within the retail Store Able to operate with minimal supervision Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
Suggests areas for improvement in internal processes along with possible solutions.
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
Know Your Rights Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.
Applicants who require reasonable accommodations in the application or hiring process should email .
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act.
The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.
If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.
For more information, click here .