Sales Jobs in Gladstone, MO

FIELD SALES AND MARKETING REPRESENTATIVE – Techtronic Industries, NA (TTI)

About Us:

TTI (Techtronic Industries) is a fast-paced, high energy, organization that rewards out-of-the-box thinking to foster innovation allowing us to be the best in our industry. We provide a multi-faceted training program and hands-on field experience that will stimulate, challenge, and reward you.

TTI is a world-class leader in design, manufacturing and marketing of power tools and accessories, outdoor product equipment, and floor care products. Our consumers range from professional and industrial users in the home improvement, repair, and construction industries to homeowners & DIY enthusiasts. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence, and exceptional people drives our culture. This focus and drive provides TTI with a powerful platform for sustainable leadership and strong growth.

Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance, and compelling innovation. Our products include professional power tools and accessories, outdoor power equipment, and floor care. Our brands include Milwaukee®, AEG®, Ryobi®, Hart ®, Oreck®, Hoover®, Dirt Devil® and Vax®.

In this position, you will drive sales of our premier product lines within one of our largest retail partners. This position will allow you to enhance your selling, account management, and communication skills while launching your career in a fast-paced and extremely rewarding company.

Duties and Responsibilities:

• Exceed sales targets by delivering best-in-class Business to Consumer sales and customer service within The Home Depot, engaging directly with customers to understand their needs and recommend tailored TTI product solutions, all while demonstrating deep product knowledge and enthusiasm
• Plan and execute promotional events, product demos, and store walks to drive consumer engagement and increase product sell-through
• Support and implement strategic corporate brand marketing initiatives and promotional activities to increase brand awareness and drive sell-through
• Ensure brand presence and sales-readiness through strategic merchandising, optimal product placement, and completion of store objectives and resets—leveraging data analytics through Microsoft Power BI to drive decisions and maximize impact
• Develop a strong understanding of the retail marketplace, including customer profiles, product applications, competitive landscape, and channel dynamics
• Participate in TTI’s world class training program to be equipped with the knowledge to work independently within your assigned market
• Build and manage relationships with The Home Depot team members to enhance in-store execution and cultivate long-term business partnerships
• Effectively manage inventory levels through down-stocking, maintaining product accessibility, and ensure prompt reporting of all tasks and responsibilities
• Participate in merchandising resets to support TTI’s relentless innovation, ensuring the timely placement of cutting-edge products and solutions that drive growth, competitive advantage, and meet evolving market needs, all while adhering to TTI’s safety protocols

Note: Employee's duties and responsibilities are not limited by the above. Other duties may be assigned as deemed necessary by the employee's supervisor. In addition to the basic requirements of the position, all employees are expected to meet the company's goals of continual improvement in the areas of knowledge, skills, processes, and quality.

Job / Employment Requirements:

• Must be at least 21 years of age or older
• Eligible to work in the United States without sponsorship or restrictions
• Ability to pass drug screening and Motor Vehicle Report screening
• Must have a valid United States driver’s license for at least one continuous full year in one state
• Must have a personal vehicle / reliable form of transportation
• Possess and maintain valid personal vehicle insurance listing you as the primary driver
• Position requires travel to/ from assigned store location(s) as well as occasional travel for meetings, projects, events, etc. Air travel will be required
• Employees will also be required to transport a small amount of company property (company devices, demo tools, tool kit, safety supplies)
• Capable of reaching and/or lifting overhead in addition to ascending/descending ladders to move product
• Capable of lifting and transporting heavy tools (up to 50 lbs.) and requesting assistance as needed
• Capable of using hands to maneuver small objects, assemble tools and build displays
• Ability to work nights and weekends – weekends will be required at different points throughout the year
• Ability to work in a retail environment full time and stand for the duration of the shift, with the exception of meal and rest breaks
• Applicant should be self-motivated and a team player with strong organizational, planning and time management skills
• The applicant must be MS Office proficient
• Multilingual abilities preferred in specific markets depending on business needs
• Formal higher education preferred but not required – Equivalent experience will be considered
• Relocation may be required for future promotional opportunities

Compensation and Benefits:

• Salary Non-Exempt Position (Overtime Eligible)
• The pay range for this position is $24.04 and $25.96/hour equating to a Target Annual Salary of $50,000 - $54,000
• Sales Contests and Incentives to Earn Additional Income (In Correlation with Business Needs / Focuses)
• Vehicle Allowance of $400/month equating to a target of $4800/year (pre-taxed) dispersed evenly across the 52 weeks in a year
• Company iPhone and iPad
• Medical, Vision, and Dental Benefits Available
• Insurance Coverages Available such as Short-Term Disability, Long Term Disability, Basic Life Insurance, Basic AD&D, and more
• 401K (Company Matches 50% up to 8% of Employee’s Salary)
• Eligible for up to 10 Paid Holidays (Based on hire date)
• Accrue up to 104 hours of PTO – 1st Year – Based on hire date
• Relocation assistance if moving for the position based on needs of the business
• Employee Referral Bonus Program and other incentive initiatives

Locations available Nationwide. To learn more about TTI, visit our website at

FORCE America, Inc. is looking to fill an opening for a Mechanical/Hydraulic Inside Sales Specialist. This role, located in person at our Riverside, MO location, will provide customer support by responding to inquiries, requests for quotes as well as answer basic questions on systems we provide. This person will also build relationships with customers, provide technical support and troubleshooting, negotiates with customers and coordinates with our Outside Sales Team members.

FORCE America provides systems and components to the on-and off-highway mobile markets. FORCE America is 100% employee-owned and has a strong presence in the market for over 70 years. We provide a competitive salary and excellent benefits.

Essential Responsibilities:

• Partners with assigned customer base to provide pricing, availability, updates on order status.
• Assists with overflow customer inquiries regarding common product lines, current orders, escalate orders, part availability, provides alternative product, and light technical support.
• Enters system sales and quotes.
• Enters purchase orders.
• Provides light technical support for the development of applications and design.
• Provides troubleshooting for systems.
• Authorizes warranty and credit dispositions.
• Administrative support including email orders, fax, and providing number RMA’s.
• Partner with Outside sales team to coordinate customer service needs for dedicated customer base.
• Other duties as assigned.

Minimum Qualifications:

• High School Diploma or GED required.
• 2-4 years of relevant work experience in mechanical type role preferred. Experience in a customer-facing role a big plus.
• Ability to develop a comprehensive understanding of product knowledge and application, assembly, and the ability to troubleshoot.
• Demonstrated cultural expectations of core values in inside sales.
• Good negotiation skills, able to provide value added up-selling.
• Able to develop relationships with internal and external customers.
• Strong mechanical aptitude.
• Good communication skills, written and verbal, most often over the phone.
• Strong sense of urgency and ability to prioritize in order to meet the expectations of the customer.
• Detail oriented and the ability to exhibit patience.
• Experience with MS applications, Outlook, Excel and Word preferred.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
• And more!

Job Title: Warehouse Manager

Location: Kansas City, KS (On-site)

Employment Type: Full-Time

Reports to: General Manager, Foxx Equipment

Company Description

Founded in 1956, Foxx Equipment is a leading supplier of equipment and replacement parts for beverage dispensing systems. We help beverage professionals keep systems running smoothly with a broad selection of dependable components from leading brands and the know-how to support successful installs and service work.

Role Overview

The Warehouse Manager, Kansas City leads day-to-day operations at Foxx's KC facility to ensure efficient, accurate, and cost-effective fulfillment of customer orders. This role oversees receiving, storage, inventory control, order picking/packing, shipping, returns, and assembly activities while maintaining strong service levels and driving continuous improvement.

The Warehouse Manager is accountable for safety, productivity, inventory accuracy, and picking, packing, and shipping execution discipline across the KC warehouse team.

Key Responsibilities

Warehouse Operations & Fulfillment

• Lead daily warehouse execution: receiving, put-away, replenishment, picking, packing, shipping, returns, and assembly
• Ensure high order accuracy, on-time shipping, and consistent workflow throughout the facility
• Maintain clean, organized, and efficient warehouse layout (slotting, staging, flow paths, and storage strategy)

Inventory Control & Working Capital

• Own inventory accuracy through cycle counting, location control, and transaction discipline
• Reduce inventory variance, shrink, and aged inventory through tight process control and root-cause problem solving
• Partner with Procurement and Sales to support forecasting inputs, expedite priorities, and resolve shortages

Logistics & Cost Control

• Coordinate outbound shipping execution and carrier scheduling to support speed and cost targets
• Improve freight recovery, packaging standards, and shipment quality to reduce damage and rework
• Drive cost discipline across labor utilization, overtime, supplies, and warehouse overhead

Process, Systems & Continuous Improvement

• Establish and track KPIs for service, productivity, and inventory performance; use data to drive daily/weekly accountability

Team Leadership & Safety

• Lead, coach, and develop the KC warehouse team
• Set clear expectations, training standards, and performance accountability
• Maintain a strong safety culture, ensure compliance, and drive continuous improvement in workplace safety

Success Metrics

• Improved order accuracy and reduced credits/returns due to warehouse errors
• Increased on-time ship performance and faster cycle time from order release to ship
• Higher labor productivity and improved overtime control
• Improved inventory accuracy (cycle count results, reduced adjustments, fewer stockouts)
• Reduced freight cost and damage/rework as a percentage of revenue

Qualifications

• 5+ years of warehouse leadership experience in distribution and/or light assembly environments
• Hands-on experience improving inventory accuracy, fulfillment performance, and productivity
• Strong understanding of warehouse systems/ERP and operational KPIs
• Solid analytical and financial discipline
• Proven ability to lead teams, enforce process discipline, and build a culture of ownership and safety

Compensation & Benefits

• Base salary: $80,000 - $100,000, based on experience
• Performance-based bonus
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k)

Segra is searching for a qualified and experienced Planner & Expediter (Supply Chain) to join us in a full-time capacity in our Kansas City, MO office.

Location Requirement:

This work arrangement for this role is a hybrid position, requiring three (3) days in the Kansas City, MO office, with flexibility to work remotely two (2) days each week.

Role Overview:

The Planner/Expediter plays a critical dual role within the Supply Chain organization, responsible for ensuring timely and cost-effective procurement, production planning, and material flow to meet customer demand and operational goals. This position manages short- and long-term planning, monitors inventory levels, and coordinates the timely delivery of materials and components by proactively identifying and resolving potential delays or shortages.

The ideal candidate will be highly organized, detail oriented, and thrive in a fast-paced environment. This role requires strong communication and problem-solving skills to collaborate with suppliers, sales, sourcing, warehouse, engineering and operations teams, ensuring demand timelines are met and customer expectations exceeded.

Required Experience:

• 2+ years’ professional experience in Supply Chain Management, Operations, or Project Management
• Bachelor’s degree in Business Management, Supply Chain and Operations Management, or similar OR an equivalent combination of education and work related experience.
• Proficient in the use of Microsoft Office Suite (Outlook, Excel).

Preferred Skills:

• Develop and maintain material plans based on demand forecasts, capacity and inventory targets.
• Monitor purchase orders and demand schedules to ensure on-time delivery of materials.
• Act as a liason between suppliers, sourcing, and operations to expedite critical materials.
• Idenfity and mitigate supply risks and bottlenecks that could impact customer installations.
• Track and report material shortages, delays, and root causes, implementing corrective actions as needed.
• Coordinate with warehouse and logistic teams to ensure inventory accuracy and proper material flow.
• Maintain accurate data in ERP systems related to planning, lead times and inventory levels.
• Support continuous improvement initiatives in planning and expediting processes.
• Resourceful problem solving, work with moderate direction, deliver high levels of customer service, establishing and maintaining effective working relationships, and work cross-functionally
• Proven ability to work with minimal direction, as well as be resourceful and independent in solving problems
• Comfortable with high level of transactional duties and analysis
• Sourcing and negotiation minimal; requires management support
• Travel: Less than 10%

About Segra:

Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $41,055 - $51,345

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.

Position Summary

The Demand Planner is responsible for developing and maintaining accurate demand forecasts to support Midland Industries’ inventory, purchasing, and sales planning processes. This role analyzes historical sales data, market trends, seasonality, and customer demand patterns to create reliable forecasts that optimize inventory levels and ensure product availability across Midland’s distribution network.

The Demand Planner works cross-functionally with Sales, Purchasing, Product Management, and Operations to improve forecast accuracy, reduce excess inventory, and support Midland’s service level goals.

KEY RESPONSIBILITIES

Demand Forecasting

• Utilize Demand planning tool to provide insights and forecasts to the business.
• Develop and maintain monthly demand forecasts at the product, category, and regional levels.
• Analyze historical sales data, trends, seasonality, and promotional impacts to generate accurate forecasts.
• Monitor forecast accuracy and continuously improve forecasting models.

Inventory Optimization

• Partner with purchasing and supply chain teams to align demand forecasts with inventory planning.
• Identify potential shortages, excess inventory, and slow-moving items.
• Lead excess and obsolete inventory initiatives to action it with business leadership support (cost reductions or dispose of it).
• Recommend inventory adjustments to support service level targets and working capital goals.
• Evaluate DC specific turns and reprofile inventory across the North America DC network to best optimize service levels to our customer base.

Sales & Operations Planning (S&OP)

• Participate in the monthly S&OP process by providing demand insights and forecast updates.
• Collaborate with Sales, Product Management, and leadership to incorporate market intelligence into forecasts.
• Lead demand consensus meetings with Sales, and Product Management.
• Present demand outlook and risks to internal stakeholders.

Data Analysis & Reporting

• Maintain forecasting systems, dashboards, and reports to track demand trends and forecast accuracy.
• Conduct variance analysis between forecast and actual sales.
• Provide insights on demand drivers, product lifecycle changes, and market trends.
• Manage inventory reporting and forecasting.

Cross-Functional Collaboration

• Work closely with Sales and Product teams to understand upcoming promotions, product launches, and customer demand shifts.
• Communicate forecast changes to purchasing and supply chain teams to ensure timely replenishment.

Continuous Improvement

• Identify opportunities to improve forecasting tools, processes, and data quality.
• Support system enhancements related to demand planning, inventory planning, and ERP forecasting tools.

QUALIFICATIONS

Education

• Bachelor’s degree in Supply Chain, Business, Finance, Data Analytics, or related field preferred.

Experience

• 3–6 years of experience in demand planning, supply chain analytics, inventory planning, or forecasting.
• Experience in distribution, manufacturing, or industrial products preferred.
• Experience working with ERP systems and forecasting tools.

Skills

• Strong analytical and quantitative skills.
• Advanced proficiency in Excel and data analysis tools.
• Ability to interpret large datasets and translate insights into actionable plans.
• Strong communication skills with the ability to work cross-functionally.
• High attention to detail and strong organizational skills.

Preferred

• Experience with demand planning or forecasting software.
• Experience in industrial distribution or wholesale supply environments.
• Knowledge of inventory management principles and S&OP processes.

Key Performance Metrics

• Forecast accuracy
• DIO & Inventory turns
• Service level / fill rate
• Inventory carrying cost
• Reduction of stockouts and excess inventory

What Success Looks Like

• Improved forecast accuracy and inventory visibility.
• Improved service levels to our customers.
• Better alignment between sales demand and purchasing plans.
• Reduced excess inventory while maintaining strong customer service levels.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Job Description:

Position Details: 

• Pay: Earning potential $100,000+   

• Schedule/Hours: Monday-Friday, average dispatch between 3-5am. Day Shift with occasional weekends 

• Medical, Dental & Vision Benefits start day 1!
   

We Deliver the Goods: 

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more 

• Growth opportunities performing essential work to support America’s food distribution system 

• Safe and inclusive working environment, including culture of rewards, recognition, and respect 

Position Purpose:  
 
Food and food service delivery drivers fulfill a critical role in the country’s food supply chain. Our delivery drivers not only make sure the customers’ products arrive at their destination at the arranged times and in good condition, but they are the face of our company – building lasting relationships with our customers! 
 
Driver is responsible for driving a tractor trailer or straight truck on intrastate and interstate local, over-the-road (OTR), shuttle, and overnight and drive and drop routes for the purpose of delivering and/or unloading food and food related products to customers in a safe and timely manner and in accordance with Department of Transportation (DOT) regulations. 
 
Primary Responsibilities: 

• Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. 

• Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company. 

• Performs all required safety checks (i.e., pre/post trip) including inspections of tractor/truck and trailer according to Department of Transportation (DOT) regulations; inspects tractor/truck and trailer to insure they meet company safety standards and take appropriate action as needed. 

• Reports all safety issues and/or repairs required. 

• Follows all DOT regulations and company safe driving guidelines and policies. 

• Immediately reports all safety hazards. Inspects trailer for properly loaded and secured freight. 

• Performs count check of items and check customer invoices of products that have been loaded. 

• Checks and completes in an accurate and in legible fashion all required paperwork associated with freight. 

• Moves tractor to the loading dock and attach preloaded trailer as needed. 

• Drives to and delivers customer orders according to predetermined route delivery schedule. 

• Unloads products from the trailer, transports items into designated customer storage areas. 

• Performs damage control checks on items, scans, and contact supervisor about removing orders according to company policy. 

• Verifies delivery of items with customer and obtain proper signatures. 

• Collects money (cash or checks) where required. Loads customer returns on to trailer and secures trailer doors. 

• Ensures that tractor, trailer, and freight are appropriately locked and/or always secured. 

• Unloads damaged goods and customer returns and bring to the driver check-in and complete necessary paperwork. Unloads all equipment, materials and remove trash from trailers as required. 

• Completes daily record of hours of service and enter in log in accordance with Federal DOT, state, and company requirements. 

• Performs general housekeeping duties in tractor, loading dock area and keep trailers clear and clean as required. 

• At the end of the shift secure all equipment and complete all necessary paperwork. 

• Performs other related duties as assigned.  

Click Here for a Job Preview 
#LI-ST2

Qualifications:

Company description

Awards and Accolades

Drive profitable store sales by fostering a customer care culture through practicing and using effective retail sales skills utilizing the Total Customer Experience Model

Develop professional business relationships with other Associates, Host, and Doctor

Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames, including but not limited to the following:

• Utilizing optical prescription, evaluate prescription in conjunction with customer's visual requirements

• Recommend specific lenses, lens coatings, and frames to suit customer needs

• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription

• Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools

Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes

Maximize Managed Vision Care relationships and sales opportunities as measured by:

• Effective plan administration and local service

• Improvements in average transaction

• Locally initiated plans

Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives

Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys

Other duties as assigned by Optical Manager

Job Specifications

Typically has the following skills or abilities:

If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician

Ability to sell through use of sales skills and accountability for sales results

Experience and results with a retail or customer service establishment

Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships

Success in store merchandising and attention to detail

Minimum of 1-2 years of experience in related field

Compensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities.

As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

• 
  
• Conducts Workshops and contributes towards process solutioning
  
• Collaborates with cross functional teams comprising of business Subject Matter Experts (SMEs), Architects, Developers and System Integrators (SIs) (vendor consultants) on current processes and proposing solutions to enhance current systems for projects and products
  
• Identifies, recommends, and implements complex configuration solutions and implements full cycle configuration to meet business needs
  
• Creates and updates associated documentation including BPDs, Process Flows, Key decision documents (KDDs), configuration design documents(CDD), Functional Design Specs (FDS), and WRICEF objects.
  
• Translates functional specifications into application design documents, coordinates with the development team, tests new functionality or Enhancements, prepares test plans and test scripts, and performs unit tests and integration tests
  
• Propose and recommend SAP standardized best practices and solutions as per clean core guidelines.
  
• Participates in the project delivery during testing cycles and leads the root cause analysis and correction of issues
  
• Works with the usage of the SAP Solution Manager, Signavio
  
• Handles and leads the development of objects independently in collaboration with the team
  
• Works with the SAP project systems
  
• Understands the SAP Activate methodology and Agile (SAFe) development methods
  
• Contributes to the overall project management plan using SAP activate methodology
  
• Works with SAP S/4 Hana and FIORI
  

• 
  
• 12+ years of experience with SAP PP consulting
  
• 4+ years of experience in S/4HANA Production Planning
  
• Experience with SAP S/4 HANA PP, QM
  
• Experience with 2 E2E full life cycle implementation in SAP S/4 HANA
  
• Experience with SAP Production Planning in a large and complex business environment
  
• Experience working with Interfaces
  
• Experience with SAP module specifics including user exits, batch jobs and standard SAP reports
  

• 
  
• Experience with SAP Production planning including material master, MRP Types and lot sizing procedures, back flush, range of coverage, scrap and FIORI applications, MRP areas, MRP views, forecasting, planning strategies, demand management, BOMS, item categories, center-control keys, capacity levelling and evaluations, routing and advanced routing, strategy groups, usage of stock requirements, S&OP, Flexible planning, and SAP PP configurations
  
• Experience in the Aerospace and Defense industry
  
• Experience with special planning procedures
  
• Experience with discrete and repetitive manufacturing
  
• Experience with central function activities ECM/OCM/Batch
  
• Experience in cross functional integration with sales(SAP SD), procurement(SAP MM),warehouse (SAP EWM), costing(SAP FICO), quality(SAP QM)
  
• Experience with WBS
  
• Experience with S4 Hana PPDS, DDMRP,
  
• Experience with SAP Quality Management
  
• Experience with IBP or other planning tool is a plus.
  
• SAP certifications in SAP S/4 PP, QM, MM is a plus
  
• Applicable and appropriate educational/certification credentials from an accredited institution and/or equivalent experience is required.
  

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

As a Customer Success Manager, you are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions.Working closely with field sales or account managers, the Customer Success Manager brings their expertise to provide a range of services to customers, including developing successful course implementation solutions, training, course fulfillment/setup, monitoring course usage, and trends, and driving digital conversions and account expansions. The Customer Success Manager is responsible for reconfirming existing business with faculty and guaranteeing increased platform retention.

The Customer Success Manager will be a key resource in delivering Wiley's commitment to exceptional customer advising, support, retention, and expansion of digital usage in their territory.They will work with existing and new customers to create and implement their digital solutions and will work with their field sales or account manager partners to expand their digital footprint.

Job Responsibilities:

* Responsible for reconfirming and retaining current customers while expanding digital usage at installed base accounts.

* Responsible for assisting faculty in implementing and integrating Wiley's digital solutions.

* Consult with instructors on implementation and curriculum design, execute individual and departmental training plans.

* Collaborate with field sales/account manager to review the status of opportunities, existing business, and expansion opportunities; Partner with field sales/AM to identify priority customers and participate in effective retention strategies to reduce digital churn and ensure a superior experience for our installed customers; Carve out separate retention strategies for priority accounts/adoptions vs. all other adoptions.

* Drive and support pilots across the territory with follow-up, surveys, assistance with the platform, and questions; Assist AM with converting the pilot to an adoption.

* Collaborate with field sales/AM partner weekly or biweekly on adoption strategies to effect expansion and digital penetration.

* Proactively follow up with customers to ensure a positive experience using Wiley products and promote new features and functionality specific to their user experience.

* Conduct re-training with keycustomers to ensure all large adoption customers are "power users."

* Provide deep integration support on various LMS / LTI implementations.

* Provide regular account and adoption intelligence in SFDC after working with customers. Confirm/Update Inclusive Access (IA) readoption opps in SFDC for enrollment, Won/Lost stage, instructors contact info on IA adoptions. Maintain Bookstore communication and relationships to obtain IA adoption details, IA processes, and work order details.

* Analyze and drive digital usage data via activations reports for priority adoptions after back-to-school period ends.

* Review vendor reports at specific times during the season for IA courseware adoptions, confirm with bookstore or instructor if additional information is needed, review and update opp in SFDC, Set to IA in CAP.Follow up on non-responders of IA confirmations at the end of each season.

Required Qualifications:

* Undergraduate degree.

* 2-4 years of relevant work experience in a similar function.

* Previous customer service, sales support and/or tech product support exposure.

* Able to lead effective presentations to internal and external customers, in both large groups and one-on-one settings.

* Strong written and verbal communication skills.

* Strong relationship building skills.

* Excellent organization and time management skills.

* Ability to learn and apply technical expertise with new and existing platforms.

* Strong skill set to train and implement digital solutions.

* Self-starter with the ability to maximize time and generate high ROI by leveraging strong listening skills to understand and execute digital solutions.

* Adaptable: can navigate complex sales processes with multiple decision makers.

Preferred Qualifications:

* Previous customer success or inside sales experience.

* User experience knowledge with a CRM platform, preferably Salesforce.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range:

Job Posting Title:

Location:

Company Summary:

We are a well-established CNC and fabrication machine distributor with U.S. headquarters south of Kansas City. The company is renowned for its high-end machine tool products, low employee turnover, strong industry reputation, and a stable, honest, employee-focused culture. We emphasize treating both employees and customers well, promotes efficiency and continuous improvement, and maintains a collaborative, hands-off management style that values self-motivated and independent team members. The company sells and services premium machine tools with a strong focus on Fanuc controls.

Job Summary:

The National Service Manager will lead the service department for the machine tool division. This critical role involves overseeing existing Service Managers and service staff, providing technical support to order processing, collaborating with machine tool builders, and ensuring smooth installations, service delivery, and customer satisfaction. It is primarily office-based with minimal travel (occasional visits to other offices).

Responsibilities

• Lead and manage the Service Department, overseeing all service personnel and operations, including equipment installation, diagnostics, routine maintenance, repairs, and custom modifications.
• Develop and administer Service Department processes, covering:
• Service scheduling guidelines
• Allocation and coordination of service personnel and resources nationwide
• Recording and monitoring of assets in both internal databases and vendor platforms
• Monitoring and documenting costs related to installations and warranty work
• Issuing non-conformance reports and supplier corrective action requests (CARs)
• Designing and rolling out a structured Preventative Maintenance initiative
• Confirm that the Service Department is properly equipped with required support, including:
• Detailed installation and repair documentation
• Appropriate tools, equipment, and instrumentation
• Clear project timelines and schedules
• Organization and delivery of training programs for service technicians
• Access to technical support from equipment manufacturers and external service partners
• Oversee general projects involving machine tools, automation equipment, accessories, and add-ons; act as the main point of contact (POC) for third-party system integrations with external partners.
• Verify adherence to customer-specific protocols and requirements prior to and throughout project execution.
• Conduct technical evaluation of incoming machine orders in partnership with the Director and Inside Sales team:
• Review order specifications and clarify customer needs in collaboration with the sales team
• Communicate order particulars and timelines to Service Coordinators
• Offer technical expertise to order processing personnel for machine tool and accessory quotations/orders.
• Collaborate with machine tool manufacturers (and their sales/service teams) to optimize workflows and address any emerging concerns.
• Assist the sales team with technical details during the pre-sale phase, gathering necessary information to confirm proper machine and option configurations for smooth installation and optimal customer outcomes.

Requirements

• At least 2 years of relevant experience in the machine tool industry (in areas such as service, sales, applications engineering, or direct technical/hands-on roles).
• Previous supervisory or management experience within a service department (strongly preferred)
• Practical, hands-on background working directly with machine tools.
• Strong communication skills (customer facing and internally)
• Fundamental understanding of machine tool control systems, electrical components, and mechanical principles.
• Solid project management capabilities.
• Strong working knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.).
• Familiarity with CRM platforms (Salesforce experience preferred).
• Basic proficiency in CAD-CAM software.
• Highly organized, with outstanding communication and interpersonal abilities.
• Excellent analytical and problem-solving skills, paired with a proactive, innovative approach.
• Commercially aware, focused on operational efficiency, and receptive to fresh ideas and methods (not rigid or overly fixed in viewpoints).
• Capable of grasping technical subject matter to communicate clearly and effectively with technicians, manufacturers, and other internal/external parties.

Preferred Qualifications

• Experience or education in manufacturing engineering.