Sales Jobs in Everett Massachusetts
221 positions found — Page 8
USG is an industry-leading manufacturer of building products and innovative solutions. For over 125 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity, and efficiency.
We’re big enough that our professionals have the resources to make a difference, yet small enough that you’re not just a number. You’ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.
USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.
POSITION SUMMARY:
The Contractor Specialty Representative will work with an existing Gypsum team with a focus on promoting USG Joint Compound products. This position applies extensive product, technical, and installation expertise to promote USG Systems and establish strong relationships with gypsum contractors, installers, and dealers. In addition, providing installer training, project management, jobsite assistance and collaborate effectively with USG gypsum sales team, local market representatives, and key channel customers.
Ideal candidate resides in the Boston metropolitan area.
KEY ACCOUNTABILITIES AND RESPONSIBILITIES
- Convert non-USG contractors by conducting job site visits and performing job site product demonstrations to communicate the benefits of USG products and services.
- Ensure successful product installation by providing field support for large, specialized jobs.
- Assist gypsum sales in conducting effective sales calls by performing hands-on training and demonstrations, soliciting feedback on USG products and services, and making technical or product recommendations that benefit customers and USG.
- Act as a consultant to the customer base by working with customers to address day-to-day challenges in inventory, distribution, projects specifications and other related areas; and approaches these issues from a consultative selling perspective, looking for ways that USG can develop stronger partnership with each.
- Provides feedback and follow-up on job site visits, training, and demonstrations by acting on customers requests, communicating pertinent information to other USG departments, and completing the appropriate administrative duties.
- Influences the quality of USG customer service by identifying gaps in sales representatives technical and product knowledge and recommending training.
- Improves sales and profits by assisting in the communication of new product information to the regions and providing feedback to product management.
- Assists the product management group in developing strategies by contributing relevant information on USG and competitors’ product usage and market trends and setting product and customer specific goals for the assigned region.
- Field lead person in product development or improvement, working closely with USG research formulator as needed.
- Based on product strategies, build contractors preference for key products (i.e. Joint Compound, Paper Faced Bead, and Drywall Grid while acknowledging opportunities for other products to promote within the USG portfolio.
- Coordinate and assist training and mock up’s for promotion of SE430 product.
- Increases the effectiveness and quality of USG products by working with manufacturing and R&D to understand product formulations gathers data from market on customers responses to the formulas and applications and communicates recommended adjustments to product management and research.
- Delivers effective product training / demonstrations by reviewing training needs, preparing training logistics and materials, soliciting and communicating feedback, and following up on additional training needs.
- Educates staff and customers on the proper use of USG products by displaying expert knowledge of USG products and best practices for applications.
- Ensures customers’ product satisfaction by providing support and resolving job site project issues.
- Improves customers satisfaction by frequently communicating with sales representatives regarding job sites, customers training sessions, issues, and resolution of issues
- Ensures accurate documentation of customer visits by entering all pertinent information into weekly call log report and job trial forms.
- Ensures the appropriate materials are on site for training (e.g., samples, literatures, demonstration products…)
KEY QUALIFICATIONS:
Education
- Bachelor’s degree preferred but not required. In lieu of degree, candidate should have equivalent field and industry experience
Travel Requirements
- Travel time up to and over 50% servicing respective market and within the assigned region
- A valid driver’s license is required.
Experience
- Minimum five (5) to ten (10) years construction industry or business-to-business sales experience.
- Experience with territory management preferred.
- Sales and demonstration/installation expertise, industry knowledge and sales aptitude or experience.
- Drywall application and finishing experience.
- Ability to speak Spanish fluently is preferred.
Required Skills
- Strong communication/interpersonal skills, including presentation, conflict resolution and relationship building.
- Self-motivated with a focus on working to and exceeding targets.
- Effective and independent time and scheduling management of activities.
- Ability to set and self-manage priorities to ensure maximizing levels of customer service.
- Customer focused with strong interpersonal skills to interact effectively with customers and USG associates.
- Strong analytical and problem-solving skills to determine cause of installation problems, evaluate implications and respond in an appropriate and timely manner.
- Demonstrated effective presentation and communication skills, both written and verbal.
- Self-starter with very strong organizational, time management, and problem-solving abilities.
- Computer proficiency required in MS Office (Excel, PowerPoint, , etc.).
- Physical requirements include the ability to work with airless texture sprayers and drive a pickup truck.
- Collaboration focused.
- Proven ability to actively listen, ask clarifying questions and summarize concerns or actions from customers or internal resources.
- Customer focused and proven ability to act with urgency.
*Midpoint may be adjusted based on candidate’s knowledge, skills, abilities and experience*
Rate of pay may be adjusted based on the qualifications and experience of the candidate.
USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.
Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity. USG also provides employees with paid time off and paid holidays.
Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.
EOE including disability/veteran
Our client is a leading developer and supplier in the global automation market, they are seeking a driven Account Manager to support and grow Factory and Process Automation business in the Boston region. This role offers the opportunity to manage and expand existing accounts, develop new business, and introduce cutting-edge products and custom engineering solutions across a wide range of industries.
They offer a competitive salary, comprehensive benefits, a strong PTO plan, a supportive work environment, and unparalleled technical support—along with ongoing professional development to help you succeed. If you have a proven track record in industrial automation sales and are motivated to grow with a company known for innovation and expertise.
Account Manager – Responsibilities
The Account Manager is responsible for overall account management and revenue growth within an assigned territory. This includes developing and maintaining strong customer relationships, identifying new business opportunities, and delivering innovative automation solutions.
Key responsibilities include:
- Grow existing accounts while developing new accounts within the assigned territory.
- Conduct sales calls and technical presentations at designated target accounts.
- Present new products and solutions to existing customers and emerging markets.
- Work closely with customers to define application and product requirements.
- Provide ongoing customer support, including pricing, quotations, delivery coordination, and technical assistance.
- Expedite orders in coordination with purchasing and manufacturing teams.
- Deliver product updates and technical training to customers.
- Maintain accurate records, report sales activities, and manage target accounts using the company’s CRM system and four-week planning calendar.
Qualifications
Required:
- Bachelor’s degree in Engineering, preferably Electrical or Mechanical, or equivalent technical sales experience.
- Min of 5 years experience selling complex technical solutions; industrial sales experience strongly preferred.
- Proven track record of meeting or exceeding sales quotas.
- Experience using CRM systems, managing sales pipelines, and territory management
- Ability to travel regionally approximately 50% of the time.
Preferred:
- 3–5 years of experience in industrial automation sales.
- Experience selling into one or more of the following markets:
- Original Equipment Manufacturing (OEM)
- Automotive Manufacturing
- Material Handling Machinery
- Autonomous Vehicle Technology
- IIoT / Industry 4.0
- Packaging Machinery
- Mobile Equipment
- Semiconductor and electronics industries
Safety-Kleen in Marlborough,MA is seeking a Sales and Service Route Driver Trainee . This role will train to drive a Class B box truck to provide onsite service for parts washer machines, pick up containerized hazardous waste, and sell products/services in a defined route.
Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.
Why work for Clean Harbors?
- Health and Safety is our #1 priority and we live it 3-6-5!
- Focus on maintaining sustainability and cleaning the Earth
- Recruiting Pay range
- Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
- Own part of the company with our Employee Stock Purchase Plan
- Opportunities for growth and development for all the stages of your career
- Company paid training and tuition reimbursement
RESPONSIBILITIES
Key Responsibilities:
- Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
- May visit 10-12 customer sites per day
- Switch out 15- & 30-gallon drums of solutions
- Service parts washer machines and clean out sediment from sinks
- Up-sell at customer locations and generate new leads in the field
- Service automotive repair, fleets, and manufacturing type businesses
- Complete daily scheduled services, deliveries, and pick-ups in a timely manner
- Follow all local, state (provincial) and federal compliance regulations and rules
- Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
- Observe all company environmental health and safety operating guidelines
- Performs other duties as assigned
QUALIFICATIONS
Required Qualifications:
- Class B CDL
- Obtain Hazmat and Tanker endorsement within 90 days of employment
- Basic computer and math skills
- Good written and verbal communication skills
- Strong customer service skills
- Perform physical functions per job requirements
- Successfully complete a background check, drug test, and physical, by position
- Per OSHA’s Respiratory Protection standard, 29 CFR 1910.134, employees in positions requiring respirators are required to meet facial hair standards.
Preferred Qualifications:
- Strong customer service skills
- Commercial route driving experience (Class C or Non-CDL)
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact or 1-844-922-5547.
Clean Harbors is a Military & Veteran friendly company.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
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Safety-Kleen in Marlborough,MA is seeking a Sales and Service Route Driver Trainee . This role will train to drive a Class B box truck to provide onsite service for parts washer machines, pick up containerized hazardous waste, and sell products/services in a defined route.
Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.
Why work for Clean Harbors?
- Health and Safety is our #1 priority and we live it 3-6-5!
- Focus on maintaining sustainability and cleaning the Earth
- Recruiting Pay range
- Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
- Own part of the company with our Employee Stock Purchase Plan
- Opportunities for growth and development for all the stages of your career
- Company paid training and tuition reimbursement
RESPONSIBILITIES
Key Responsibilities:
- Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
- May visit 10-12 customer sites per day
- Switch out 15- & 30-gallon drums of solutions
- Service parts washer machines and clean out sediment from sinks
- Up-sell at customer locations and generate new leads in the field
- Service automotive repair, fleets, and manufacturing type businesses
- Complete daily scheduled services, deliveries, and pick-ups in a timely manner
- Follow all local, state (provincial) and federal compliance regulations and rules
- Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
- Observe all company environmental health and safety operating guidelines
- Performs other duties as assigned
QUALIFICATIONS
Required Qualifications:
- Class B CDL
- Obtain Hazmat and Tanker endorsement within 90 days of employment
- Basic computer and math skills
- Good written and verbal communication skills
- Strong customer service skills
- Perform physical functions per job requirements
- Successfully complete a background check, drug test, and physical, by position
- Per OSHA’s Respiratory Protection standard, 29 CFR 1910.134, employees in positions requiring respirators are required to meet facial hair standards.
Preferred Qualifications:
- Strong customer service skills
- Commercial route driving experience (Class C or Non-CDL)
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact or 1-844-922-5547.
Clean Harbors is a Military & Veteran friendly company.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
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Investment Tax Accountant - Special Projects & Strategic Initiatives
Investment Taxes, Corporate Tax Department
Full-Time
Boston MA, New York NY, or Springfield MA
This is an individual contributor role.
The Opportunity
As an Investment Tax Accountant in the Investment Tax group, you will work in a dynamic and collaborative environment, primarily supporting securities tax operations, including system and process efficiency and enhancements, and you will support projects and strategic initiatives for other investment types, such as partnerships, real estate, and derivatives. The ideal candidate will have a convergent skillset of technical tax, accounting, and system proficiency, experience navigating large data sets, excellent communication skills, and the ability to partner effectively with tax colleagues, finance organization teams, and across the broader investment ecosystem. This position, in collaboration with cross-functional teams, will be responsible for analyzing securities transactions and processes to ensure accurate tax outcomes are achieved and a reliable control environment is maintained. Further, this position will participate in investment initiatives or project tracks to develop, enhance, and automate tax processes, and onboard significant transactions, new mandates, and tax legislation involving investments.
The Team
As an Investment Tax Accountant, you will be a member of the Investment Tax team within the Corporate Tax Department, part of MassMutual’s Controllers Organization. The Corporate Tax Department is comprised of high-performing, collaborative, and agile tax professionals who are motivated by challenging work that delivers sustained value and a culture of accountability. Team members are focused on continuous improvement and transforming the department through innovative solutions that align with the finance organization’s strategic goals and initiatives.
The Impact
The Investment Tax Accountant will help develop and execute Investment Tax goals and initiatives. Your responsibilities will include:
- Monitor and track tax data quality and performance of securities tax results tracked in the Eagle processing system and compare to general ledger results.
- Participate in daily, cross-functional Eagle operational governance meetings and other discussions that analyze and track system issues and changes in securities across the investment data ecosystem.
- Participate in testing of Eagle software upgrades to ensure changes are applied accurately and existing software continues to operate as intended.
- Ensure accurate tax basis is maintained for investments tracked in Eagle and accurate rules are applied as intended to exception situations.
- Understand and analyze differences between the tax basis and Statutory or GAAP basis of accounting for various investment types.
- Assist in reviewing new investment transactions for securities, partnerships, LLCs, and derivatives to determine correct tax treatment and how to efficiently operationalize.
- Assist in executing various tax internal controls for investments.
- Reconcile deferred tax balances for securities investments, collaborating with the securities tax operations team.
- Assist in preparing wash sales analysis.
- Assist in maintaining tax planning strategies involving investments.
- Assist in analyzing exchange transactions to determine if taxable or non-taxable.
- Assist in analyzing tax cash flows on structured securities to achieve correct processing of tax amortization in Eagle.
- Stay current with tax law changes in general and impacting investments.
- Proactively identify and implement process improvements, increase automation, and enhance digital analytics using existing and emerging technology solutions.
The Minimum Qualifications
- Undergraduate degree in Accounting/Finance or related field
- 6+ years of tax experience, preferably in public accounting or financial service environments.
The Ideal Qualifications
- Master’ degree in Taxation and/or CPA a plus.
- 8+ years of tax experience, preferably in public accounting or large financial services environments.
- Experienced tax and accounting technical knowledge, including tax code and regulations and GAAP accounting under ASC 740. Experience with Statutory Accounting Principles a plus.
- Education and/or experience utilizing business intelligence applications, such as Alteryx, highly desirable.
- Comfortable working with investment systems platforms, a data-intensive environment, and data interfaces between ERP and tax systems.
- Understanding of tax treatments of various securities transaction types.
- Experience with tax transactions, accounting and reporting for investment types other than securities, including partnerships, LLCs, real estate debt and equity, derivatives.
- Proficient Excel skills and workpaper organizational ability, integrating systems and analytical results.
- Excellent written and verbal communication skills.
- General knowledge of corporate taxation to understand how investments fit into larger tax compliance, reporting and audit frameworks.
- Some experience with U.S. tax aspects of non-U.S. transactions, issues, and reporting (e.g. PFICs, CFCs, foreign partnerships, foreign disregarded entities, withholding taxes).
- Experience with large, multidisciplinary projects that impact tax (e.g., ERP implementations, tax co-sourcing engagements, finance transformations).
- Conversant in Financial and Accounting Systems, such as SAP.
- Ability to identify issues and recommend effective solutions.
- Extremely organized, detail-oriented, and demonstrated ability to effectively prioritize and multi-task in a continually evolving environment.
- Ability to utilize project management tools and best practices to organize and prioritize tasks.
- Proven ability to collaborate cross-functionally and influence outcomes.
- Exhibits intellectual curiosity to seek and broaden knowledge and understanding beyond the core responsibilities of the position.
What to Expect as Part of MassMutual and the Team
Regular meetings with the Corporate Tax Department
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-CR37
#LI-MM1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Company Description
Market Square Jewelers is a fine antique and estate jewelry store specializing in fine diamonds and gemstones, vintage diamond engagement rings, and heirloom quality antique jewelry, including Victorian and Art Deco styles. We offer services such as jewelry repair, ring sizing, watch repair, and custom engraving.
Role Description
This is a full-time, on-site role for a Sales Specialist in our Harvard Square location in Cambridge, MA. The Sales Specialist will be responsible for providing exceptional customer service, driving sales, and assisting customers with their jewelry needs. Other day-to-day tasks include managing sales transactions, training team members, and ensuring an enjoyable and helpful shopping experience for customers.
Qualifications
- Strong Communication and Customer Service skills
- Proven Sales skills and experience in Sales Management
- Experience in Training team members
- High level of motivation and ability to work both independently and as part of a team
- Passion for jewelry and knowledge of estate, antique, and vintage styles
- Previous experience in the jewelry industry is a plus
- Ability to work flexible hours, including weekends and holidays
Enterprise Account Executive
(Enterprise SaaS | Secure Collaboration | Cloud-Native Platform)
The Company
A well-established, cash-flow positive software company founded over a decade ago, with a tight-knit team of approximately 50 employees. The business has seen meaningful acceleration in demand following shifts in how enterprises approach secure collaboration and remote work.
The Product
A secure file sharing and collaboration platform designed for enterprise environments. The solution differentiates itself by layering directly on top of existing Microsoft 365 or Google environments, allowing organizations to maintain full control of their data—files never leave the customer’s infrastructure.
The platform uses intelligent, policy-driven security to dynamically determine how files can be accessed based on user identity, file sensitivity, and risk level. This makes it especially compelling for organizations operating in highly regulated industries with strict security and compliance requirements.
The Role
This is a new logo-focused Enterprise Account Executive role targeting large, complex organizations.
- Focus on enterprise-level accounts, primarily companies with 1,000+ employees
- Own the full sales cycle from prospecting through close and expansion
- Approximately 70% self-sourced pipeline today, with 30% supported by BDRs and marketing (goal is to move to a 50/50 split)
- Deals are predominantly land-and-expand, with significant long-term account growth potential
- Engage with buying teams such as Digital Workplace, IT, and Security within target organizations
Sales Details
- Quota: $1M–$1.5M annually
- Deal Sizes: $70K minimum, up to $1M+
- Sales Cycles: 4–9 months
- Customers: Large, well-known enterprise brands across multiple industries
Ideal Background
- Experience selling AI-powered or cloud-native technology
- Proven success managing complex enterprise sales cycles involving multiple stakeholders and departments
- Background selling into highly regulated industries such as healthcare, insurance, or financial services
- Comfortable operating in a technical sales environment
Must-Haves
- Experience selling into organizations with 1,000+ employees
- Strong technical acumen and ability to sell sophisticated solutions
- True hunter mentality with a track record of building pipeline and closing net-new business
Compensation
- Base Salary: $140K–$160K (DOE)
- On-Target Earnings: $300K–$320K
- Uncapped commission plan
As a Coordinator Marketing In House, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled: Uncapped earning potential (wages, monthly incentives, annual bonuses, contests) Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities As a Coordinator Marketing In House, a typical day will include: Schedules sales presentations and manages customer expectations.
Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.
Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.
Guest Experience and Company Standards: Welcome and greet guests; anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Coordinator Marketing In House: Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
Available to work various shifts, holidays, and weekends.
Concierge, and/or sales experience preferred.
Position may require background and drug screening, in accordance with state and local requirements.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Our Company offers healthcare benefits to eligible associates.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Rails, a global contemporary lifestyle brand, is looking to hire part-time Sales Associates for its retail store in Boston.
Key Responsibilities:
- Deliver an outstanding customer experience. Curate the experience for the customer, walking them through the RAILS story
- Develop and maintain long lasting client relationships by establishing a return client base
- Maintain an accurate, efficient, and effective client book
- Ensure image and grooming standards are professional and reflective of RAILS brand
- Maintain visual merchandising standards daily
- Consistently achieve personal and overall store sales goals
- Maintain an active floor presence
- Assist with organization and upkeep of both the front and back of house
- Additional responsibilities as required
Requirements:
- Passion for customer service, styling, and product
- Flexible availability, including weekends and holidays
- Results driven
- Team player
- Strong time management and communication skills
- Ability to manage multiple and competing work priorities, demands, and changes
- Experience in a retail sales environment, preferably in contemporary apparel, preferred
Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.
Summary:
This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.
The Keyholder reports to the Store Manager.
Responsibilities:
Performance:
- Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
- Be a support to execute business plans to accelerate the business forward and remedy opportunities
- Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally
- Ensure store atmosphere upholds the image of the brand
Client Centric:
- Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
- Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
- Follow through on customer journey as required to ensure a content client
- Support the needs of the client through styling advice and suggestion with every engagement
- Solution oriented approach to finding resolutions to customer service issues
Marketing & Community:
- In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
Team Leadership:
- In alignment with Store Management continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
- Support a positive work environment with teams and throughout store network including cross functional partners
- Support performance management initiatives with store teams
- Attend and participate at store meetings as required by the business
- Ability to manage and resolve conflict in the workplace
Visuals:
- Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards
Operations:
- Support inventory functions as set out by Store Management including receipts, reconciliations and transfers
- Protect all company assets including cash handling, inventory, expenses etc.
- Support Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
- Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs
- Provide support to ensure that all processes are compliant with legal, safety, and internal procedures
- Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
- Additional projects/ responsibilities may arise in accordance with the needs of the business
Requirements:
- At least 1+ years of experience in a keyholder position preferred
- Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
- Ability to effectively create, manage and adhere to deadlines
- Familiar with key retail performance indicators
- Adaptable, a sense of openness, active listener, and compassionate
- Advanced organizational skills, writing and communication skills
- Expertise in Microsoft Office 365 Suite
- Comfortable and savvy with computer technology, including PC and iOS devices
- Travel approximately 10% of the time
- Ability to climb ladders
- Ability to lift 25+ lbs.
Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.