Sales Jobs in Eagle Rock, CA

The Property Manager of the North Los Angeles Region is responsible for the overall profit, performance and operations of assigned properties which include The Americana at Brand, 252 South Brand, Masonic Temple, North Masonic, Colorado and Central, and Broadway and Central. This position assumes a key leadership role responsible for providing strategic management direction of the property, overseeing all facets of the operation including but not limited to center merchandising, tenant relations, financial planning, contract management, and community involvement, ensuring operational excellence across all departments and financial performance.

ESSENTIAL FUNCTIONS

• Develop an annual business plan and operating/capital budgets to meet property needs and exceed NOI goals.
• Manage property financials including budgeting, reforecasting and accounts payables/receivables, improving net operating income to keep expenses within budget and revenues surpassing budget to exceed stated NOI and free cash flow goals annually.
• Maximize property profitability through tenant sales, financial management, and cost control.
• Oversee capital expense projects within approved budgets and timelines and maintain an accurate five-year and ten-year CAPEX schedule.
• Enhance data collection and analysis across all disciplines and departments; develop systems to quantify the success of existing initiatives and qualifying new endeavors.
• Strive for all aspects of the business to be quantifiable and measurable to influence decision making, stimulating growth in traffic, revenue, and productivity
• Supervise and facilitate personnel management across all departments involved in property operations, including management, concierge, parking, engineering, public safety, landscaping and housekeeping.
• Continually encourage team collaboration, motivation, and high-performance standards to achieve personal, professional, and property goals
• Organize and implement training programs for property team member’s talent development including the development and growth of property management team members
• Implement and maintain a MOD schedule to ensure coverage on property at all dates and times of the year
• Collaborate with the Leasing department to strategize five-year and ten-year leasing plans
• Develop strong relationships with all property tenants to understand their business needs, provide targeted support to drive optimal performance, and partner with the marketing team to ensure strategic alignment, performance, and engagement
• Collaborate with Development and supervise long-term asset management plans including repair and maintenance, facility alterations to adapt to business demands, and renovations to existing fixtures, equipment, and infrastructure
• Partner with the Tenant Services department to manage new tenant construction, ensuring seamless coordination between retail and residential needs and supporting tenants in opening on or before the rent commencement date
• Evaluate property needs, recommend improvements, and drive necessary actions
• Maintain tenant relationships, handle complaints, lease enforcement, and amendments
• Maintains a responsive, open line of communication with tenants including handling tenant complaints, lease enforcement, improvements and lease schedules
• Manage contract services, negotiations, renewals, and terminations
• Direct oversight of all initiatives and employees on property including but not limited to marketing, events and property enhancements
• Partner with Marketing, Brand Partnerships, and Events departments for initiatives driving traffic and sales
• Collaborate with Residential property teams to align operations, communications, and programming in a mixed-use environment. Ensure a seamless resident and guest experience by coordinating property enhancements, events, security, parking, housekeeping, and shared services while presenting a unified management approach that supports asset value and satisfaction
• Manage the day-to-day operations of the office building needs. Oversee concierge, security, housekeeping, parking, engineering and services to support office tenant convenience, productivity, and overall asset value.
• Foster positive relationships with the local community, law enforcement, and regulatory bodies including but not limited to city officials, governing agencies, local first responders, charitable organizations, local businesses, and chambers of commerce
• Ensure responsiveness to guest feedback and maintain positive guest relations
• Supervise special events and holiday planning
• Additional duties as assigned

MINIMUM REQUIRED QUALIFICATIONS

• Strong business and financial acumen.
• Experience in vendor and third-party management.
• Innate focus on exceptional customer service.
• Effective communication and engagement skills.
• Results-oriented with a strong sense of accountability.
• Ability to operate effectively under pressure.
• Keen attention to detail in all aspects.
• Solution-focused with a strong problem-solving orientation.
• Ability to manage a rotating schedule, responding to property needs.
• Ability to work outdoors for extended periods of time.

The Property Manager assumes a key leadership role responsible for providing strategic management direction to the property. This role oversees various facets including center merchandising, tenant relations, financial planning, residential leasing, and community involvement, ensuring operational excellence and financial performance.

We are seeking a proactive Property Manager to support the re-opening and operations of Palisades Village; initial responsibilities will focus on pre-opening before quickly transitioning into direct oversight and management of both retail and residential operations of the Center. This role requires someone highly organized and communicative, self-motivated and solution-oriented accompanied with quick problem solving and critical thinking skills. The ideal candidate is detail-oriented, financially savvy, thrives in a fast-paced environment, can anticipate needs before they arise, and has strong interpersonal and communication skills.

ESSENTIAL FUNCTIONS

• Maintains a responsive, open line of communication with tenants, commercial and residential, including handling complaints, lease enforcement, improvements, and lease schedules
• Always remain responsive and available, including after-hours, to address emergencies as they arise
• Conducts daily property walks to ensure the commercial and residential property is well-maintained and serviced to our standards
• Create and oversee property initiatives to drive traffic and sales to Tenants upon re-opening of the Center, including input with a comprehensive marketing strategy
• Foster strong relationships with all Tenants to understand how best to support their needs, drive traffic and increase sales volume, as well as track Tenant performance to plan and consumer behavior no less than bi-monthly
• Support, implement and maintain property business plans and growth strategies to meet/exceed goals
• Responsible for leasing residences and elevating the residential experience to support a continued high occupancy rate
• Promote and ensure the property team follows safety, health, grooming and business protocols
• Organize and implement training programs for internal talent development including the development and growth of the property management team
• Continually encourage team collaboration, motivation, and high-performance standards to achieve personal, professional and property goals
• Direct oversight of all initiatives on property including but not limited to marketing, events, property enhancements and residential functions
• Oversee the management of all third-party vendors (security, janitorial, landscaping, parking, etc.)
• Where applicable, ensure all aspects of commercial and residential businesses are quantifiable and measurable to stimulate growth in traffic, revenue, occupancy and productivity
• Enhance data collection and analysis across all disciplines and departments; develop systems to quantify the success of existing initiatives and qualifying new initiatives
• Close collaboration with Marketing to elevate the guest and resident experience through new partnerships, activations, events, and opportunities to drive increased traffic
• Responsible for measuring, improving, and managing guest and resident satisfaction
• Develop and nurture strong community relations with city officials, governing agencies, and community organizations
• Work closely with community members, charitable organizations, city officials, and local businesses to ensure the property continues to operate as the “town center” of the community, while driving traffic, sales and occupancy, stabilizing the re-opening of the Center
• Collaborate with various city departments on building and safety issues
• Responsible for the negotiation, renewals, and execution of service contracts
• Directing and overseeing the implementation and success of loyalty programs
• Act as Manager on Duty (MOD) at least twice monthly with flexibility to work more as requested or demanded by business needs
• Additional responsibilities as assigned

Long Term Planning and Strategy:

• Work with Development and Vice President of Property Management on a long-term asset management plan including repairs and maintenance, capital expense projects and facility alterations
• Maintain an accurate five-year and ten-year CAPEX schedule
• Maintain a pulse on merchandizing trends and work collaboratively with Leasing on commercial strategy and pipeline including the creation of a five-year and ten-year leasing strategy annually

Financial Responsibilities:

• Develop annual business plans and operating/capital budgets to meet the property needs
• Ensure the property stays within budget, exceeds stated NOI and free cash flow goals each year
• Ensure effective cost control and profitability for the properties including authorizing expenditures and reviewing monthly profit and loss statements
• Complete all monthly financials including forecasting, sales, parking reports and competitive analysis and retailer analytics
• Compile and send Rent Commencement, Rent Increase, Impound and Reconciliation letters for commercial Tenants
• Assist with the collection of accounts receivable balances including regular review, monitoring and follow up, on commercial and residential accounts
• Oversight of marketing and sales campaigns to ensure budget and goals are met

MINIMUM REQUIRED QUALIFICATIONS

• Bachelor’s degree in business administration or related field
• 3+ years of experience in a hospitality field such as hotels, retail, and/or restaurant, preferred
• 2+ years of luxury residential leasing experience, preferred
• Proficiency in Yardi, Yardi CRM, and Office 365 (Outlook, Excel, Word, Teams, SharePoint)
• Proven success in managing commercial and/or mixed-use properties and third-party vendor management
• Astute financial and business acumen
• Exceptional problem-solving skills, particularly in situations of high stress
• Strong customer service skills in the areas of handling disputes and treating customers, guests and residents with care
• Strong ability to problem-solve and exercise good judgement
• Results driven to achieve goals and objectives
• A motivational leader, with the ability to manage and develop teams
• Understands the importance of collaboration and partnership with all company stakeholders to achieve company goals and initiatives
• Thrive in an entrepreneurial environment and is consistently looking for ways to think outside-the-box
• Ability to communicate effectively and professionally with tenants, residents, vendors and employees regarding operations or personnel issues
• Personable, polished and professional with a positive attitude
• Strong ability to multitask and prioritize

Director of Operations – Residential Construction

Location: On-site, Los Angeles, CA

A rapidly scaling residential remodeling company is seeking a seasoned and strategic Director of Operations to lead day-to-day project execution and field operations. This hands-on leader will drive operational excellence across high-volume, high-touch renovation projects in the Los Angeles area. Backed by strong executive leadership and a vision to redefine the customer experience in home renovation, this role is crucial in elevating project delivery standards, enhancing quality assurance, and scaling field operations in alignment with aggressive growth targets.

This is a unique opportunity to step into a leadership role with high visibility, driving impact from day one. The organization is poised for expansion and is seeking a process-oriented operator who thrives in a dynamic, fast-moving environment. The ideal candidate is energized by the challenge of building systems, developing teams, and ensuring seamless project delivery through a network of skilled subcontractors.

Key Responsibilities:

• Serve as the operational right hand to the CEO, owning day-to-day execution of all field activities from contract handoff through project closeout.
• Lead project delivery and resource planning across multiple concurrent renovation projects, ensuring on-time and on-budget performance with high customer satisfaction.
• Build and manage a best-in-class subcontractor network across trades, fostering long-term relationships and ensuring consistent quality and accountability.
• Implement and continuously improve standardized operational workflows across service lines, increasing predictability, quality, and scalability.
• Champion site-level quality assurance, safety compliance, permitting, and inspection readiness.
• Track and optimize performance across KPIs such as job cycle times, rework rates, gross margins, customer satisfaction, and more.
• Partner cross-functionally with finance, sales, and executive leadership to forecast pipeline, plan capacity, and execute with financial discipline.
• Lead and grow the internal operations team (including project managers, schedulers, and field supervisors), establishing a scalable organizational structure for future growth.

Required Qualifications:

• 7+ years of progressive experience in field operations leadership within residential construction, remodeling, or a closely related industry.
• Proven success managing multiple projects concurrently using subcontractor delivery models.
• Bachelor’s degree in construction management, Business, Engineering, or a related field.
• Deep understanding of job costing, budgeting, scheduling, and margin accountability.
• Strong operational judgment with a builder's mindset and a customer-first approach.
• Experience driving operational change and process improvements in a scaling environment.
• Effective leadership skills with the ability to coach, motivate, and develop high-performing teams.

What’s in It for You:

• Direct impact on the growth trajectory of a well-capitalized, high-growth company.
• High visibility and influence at the executive level with opportunity for career advancement.
• A culture built on ownership, quality, and customer experience.
• Opportunity to lead operational transformation in an evolving and exciting segment of residential services.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

Company Description

Perimeter Security Group is a security systems integrator that specializes in the turnkey installation of perimeter security products, such as anti-terrorist force protection products, access control systems, surveillance systems, intrusion detection systems and custom metal fabricated products. Our market includes private, municipal and federal projects. PSG was recognized by Security Dealer and Integrator as the 3rd fastest growing integrator in the country for 2015.

Role Description

This is a full-time, on-site position for an AutoCAD Drafter located in the Spokane-Coeur d'Alene area. The AutoCAD Drafter will be responsible for creating accurate technical drawings, shop drawings, and architectural schematics, as well as collaborating with the engineering and installation teams to ensure project specifications are met. The role involves reviewing project requirements, preparing detailed drawings for various perimeter security systems, and ensuring compliance with industry standards. The candidate will be able to modify and create designs for new projects. The candidate for this role will need to be detail-oriented and an excellent communicator.

Responsibilities

- Drafting/designing commercial, federal, and residential projects, proficient in steel applications.

- Work with Sales team and Project Management personnel to coordinate requested assignments.

- Familiarity with the application of building codes and specifications.

- Create working drawings, models, layouts, and BOM utilizing AutoCAD and/or SolidWorks.

- Ability to work designs from detail to assembly to installation and liaison support all phases.

- Create custom product drawings from sketches and customer specifications.

- Perform revisions of drawings based on engineering changes.

Requirements

- Highly proficient in AutoCAD 2-D & 3-D.

- Experience with commercial, federal, and residential projects

- Perform maintenance of CAD files based on engineering changes

- Ability to update existing drawings

- Strong listening and communication skills.

- Perform maintenance of CAD files based on engineering changes

- Mechanical aptitude & excellent math skills.

- Experience with commercial, federal and residential projects.

- MS Word, Excel; Adobe (pdf) related software proficient.

- 2+ years of experience creating construction and fabrication shop drawings.

- Associate degree preferred. Relative work experience will be considered.

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• On-Site

Place of Work: Beverly Hills Flagship Store – Beverly Hills, Ca

Casablanca Paris represents a unique vision of luxury, blending Parisian elegance with multicultural influences. Dedicated to exceptional craftsmanship, modern sophistication, and a free-spirited ethos, Casablanca Paris offers more than just fashion; it offers an immersive luxury experience.

Role Overview:

As a Client Advisor at Casablanca, you will serve as a true ambassador of the brand, delivering an exceptional and immersive luxury experience that reflects our distinctive aesthetic, values, and love for craftsmanship. You will embody the spirit of Casablanca in every client interaction, building lasting relationships while upholding excellence on the shop floor. This role requires a strong sense of service, attention to detail, and a passion for storytelling through fashion. In addition to providing best-in-class client engagement, you will ensure seamless operations through meticulous stock management and thoughtful use of CRM tools to nurture our client community.

The Role:

• Delivering a distinctive and unforgettable shopping experience for every client, marked by warmth, attentiveness, and personalised service.
• Demonstrating commercial acumen and an entrepreneurial spirit, consistently exceeding individual and store sales targets.
• Providing expert luxury styling advice tailored to each client, ensuring a memorable and unique journey with every visit.
• Fostering a collaborative, positive team dynamic that supports individual success and collective excellence.
• Ensuring flawless daily operations, including inventory organization, timely product replenishment, and maintenance of premium visual merchandising standards.
• Building and nurturing long-term relationships through strategic clienteling, personalized appointments, and elevated aftercare service.
• Actively expanding the client base by identifying and cultivating new luxury customers in line with business goals.
• Driving customer loyalty by maintaining consistent communication, anticipating client needs, and delivering thoughtful follow-up to foster repeat engagement and increased sales.

The Candidate

• Proven experience in luxury retail, with a strong track record of achieving or surpassing sales goals.
• A passion for fashion and a refined understanding of luxury clients, industry trends, and seasonal collections.
• Exceptional interpersonal and communication skills, with the ability to engage and inspire a discerning clientele.
• Demonstrated experience in clientelling and relationship-building, with a thoughtful, client-first mindset.
• Bilingual or multilingual fluency; proficiency in French and English strongly preferred.
• A high level of organization, attention to detail, and time management.
• A collaborative, team-focused approach paired with personal initiative and self-motivation.
• A polished and professional demeanor with a confident, elegant presence that reflects the brand.
• Passion for art, culture, and design, with awareness of key players and movements within the luxury space.
• Resilience and adaptability in a fast-paced, dynamic retail environment.

Call Center & Customer Service Manager

Location: On-Site in Los Angeles, CA

A nationally recognized, growth-focused home services brand is seeking an experienced and highly organized Call Center & Customer Service Manager to lead and optimize its inbound and outbound customer communication operations. With a mission rooted in delivering best-in-class service to homeowners, this company is modernizing the residential remodeling experience—and this role will be central to that evolution.

This is a high-impact leadership opportunity for a people-centric, data-driven operator who thrives in fast-paced environments and is passionate about building systems, improving processes, and coaching high-performing teams. The right candidate will bring expertise in scaling call center operations while ensuring an outstanding customer journey from the first interaction.

Key Responsibilities

• Lead, manage, and mentor a geographically dispersed team of 15–20 customer representatives across multiple time zones.
• Build and implement performance frameworks including KPIs such as booking rate, conversion rate, response time, and quality scores.
• Develop and maintain call scripts, training documentation, objection handling guidelines, and standardized operating procedures.
• Oversee call monitoring, feedback loops, coaching programs, and QA scorecards to elevate service delivery.
• Manage staffing plans, shift scheduling, and coverage to optimize call flow and availability.
• Collaborate cross-functionally with Sales and Operations teams to ensure smooth lead handoffs and consistent customer communication.
• Own CRM workflows, lead tracking pipelines, and real-time performance dashboards to drive data-backed decisions.
• Identify and implement continuous improvements to reduce lead leakage and increase appointment bookings.

Qualifications

• 5+ years of experience managing customer service or inside sales teams within a call center environment, ideally with a distributed or remote model.
• Proven success designing and executing scalable call center processes and KPI-driven performance management systems.
• Deep knowledge of customer conversion funnels, lead qualification strategies, and service excellence standards.
• Proficient with CRM platforms, data analytics, and reporting tools to monitor performance and guide team development.
• Strong leadership presence with a focus on coaching, accountability, and team culture.
• Experience partnering with cross-functional teams to align customer experience with broader business goals.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

RC Homes, Inc., is a fast-growing, Los Angeles and Orange County based homebuilder of select new-home and rental communities in Southern California. We are seeking an Administrative Assistant to report to the President and assist the Company with office administrative responsibilities and customer service coordination as detailed below. Applicants should be well organized, personable, take pride in their work and embrace working in a high-paced environment with a dynamic team. This is a part-time position that may grow into full-time. Compensation of $30-35 / hour for 3 days per week.

Responsibilities include:

• Provide administrative support to the President and other team members (as needed).
• Keep the office organized by maintaining office supplies and other office administrative work.
• Assist with HR duties, including processing payroll (tracking and inputting vacation requests and reimbursements and health insurance information) and on-boarding new employees.
• Plan and organize company gatherings; managing company communications.
• Support sales team by coordinating documentation and reporting
• Review and circulate incoming mail on a daily basis.
• Other general administrative duties and ad hoc reporting and special projects as needed.

Qualifications

• Enthusiastic, hard-working and detailed individual who embraces working in a dynamic environment.
• 3+ years of experience as assistant or office administrator.
• Ability to communicate with team members, subcontractors and consultants in a professional manner.
• Pride in quality workmanship, strong attention to detail and results oriented.
• Team player with excellent people and organizational skills.
• College education preferred.
• Proficient with computers and basic software programs, including Microsoft Excel.
• Notary license is a plus.

About Us:

Founded in 1979, Karen Kane is a family-run women’s apparel brand based in Los Angeles, inspired by effortless California style and a commitment to craftsmanship, comfort, and community. Nearly five decades later, our mission remains the same: to create clothing that makes women feel confident, comfortable, and beautiful — while doing right by the people and planet around us.

About the Role:

We’re looking for a proven, hands-on Director of Warehouse & Logistics to lead our distribution, fulfillment, and logistics operations across wholesale and direct-to-consumer channels. This role is critical to ensuring we scale intelligently — improving speed, accuracy, cost control, and service levels while supporting both our wholesale partners and our growing ecommerce business. The ideal candidate is equal parts strategist and doer: someone who can see the big picture yet understands that details make all the difference.

This position reports directly to executive leadership and plays a key role in shaping the operational backbone of the company.

Key Responsibilities:

Shipping & Warehouse Operations

• Oversee wholesale (major stores + specialty) and DTC fulfillment operations
• Implement KPIs to improve order accuracy, on-time shipping, productivity, and inventory accuracy
• Direct reports include: Shipping Manager, Imports & Receiving Team
• Optimize layout, labor planning, and workflow efficiency
• Ensure accurate staging, labeling, and timely delivery of customer orders.
• Maintain compliance with company SOPs and ensure warehouse safety and productivity standards are consistently met.
• Optimize inventory flow and material handling processes to increase speed and accuracy while reducing costs.
• Evaluate carrier performance and resolve logistics or transportation issues proactively.

Leadership & Strategy

• Develop and manage departmental budgets, KPIs, and performance metrics.
• Manage inbound freight from domestic vendors and international factories.
• Negotiate freight rates and manage carrier relationships.
• Reduce chargebacks and improve routing guide compliance.
• Monitor freight spend and drive cost-saving initiatives.
• Lead operational initiatives that strengthen efficiency, scalability, and overall business performance.
• Establish accountability through clear KPIs and performance metrics.
• Create a culture of ownership, urgency, and collaboration.
• Partner cross-functionally with Customer Service, Sales, Production, Ecommerce, and Accounting.

Projects & Technology

• Partner with IT and Ecommerce teams to optimize WMS, EDI, and shipping platforms
• Improve visibility across inventory, order flow, and shipping performance
• Implement scalable systems to support growth

Qualifications:

• 5+ years of experience in apparel production, operations, or supply chain management (including at least 2 in a leadership capacity).
• Understanding of both domestic and offshore manufacturing, quality assurance, and logistics.
• Proven ability to manage complex calendars, vendor relationships, and large-scale deliveries.
• Strong analytical, communication, and leadership skills.
• Experience with ERP systems (AS400 and Oracle NetSuite a plus).

Who You Are:

You’re a collaborative, solutions-oriented leader who finds purpose in precision and takes pride in process. You balance strategic thinking with hands-on execution and care deeply about quality — both in the product and in the people you lead. You thrive in an environment that values integrity, teamwork, and craftsmanship, and you’re excited to help a California heritage brand continue to evolve with purpose and excellence.

We believe in taking care of our team, and we strive to offer a benefits package that supports well-being, security, and work-life balance. Benefits may include:

• Competitive salary + performance-based bonus
• Medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid time off (vacation, sick days, company holidays)
• Parental leave and family-friendly policies
• Employee discounts on Karen Kane merchandise
• Professional development opportunities & continuing education support
• Wellness programs and benefits (e.g. fitness reimbursement, mental health resources)
• Hybrid work flexibility (onsite + remote)
• A values-driven work culture — with a focus on sustainability, craftsmanship, and collaboration

Job Position: Demand Planner II

Target Pay Range: $90,000-$110,000/year, depending on level of relevant experience and qualifications

Employment Classification: Full-Time

Position Location: Remote

About us:

Headquartered in Vernon, CA, Golden West Food Group is a premium full spectrum manufacturer and distributor of fine food products. Family owned and operated since 1977, our Company offers more than 4,000 products to a variety of customers in both the foodservice and retail channels. We are committed to providing the highest quality food products with an unrelenting commitment to fresh, nutritious ingredients and promotion of eco-friendly business practices.

Duties and Responsibilities:

The Demand Planner is responsible for developing accurate demand forecasts and analyzing market trends to support business planning and operational decision-making. This role works closely with Sales, Marketing, and Product teams to translate business insights into actionable demand plans, ensuring alignment with corporate objectives.

• Develop and maintain short- and long-term demand forecasts using historical data, market trends, promotional insights and business inputs.
• Monitor and analyze sales performance, demand variability, and forecast accuracy, identifying areas for improvement.
• Collaborate with Sales, Marketing, and Product Management to incorporate promotions, new product launches, and market trends into demand plans.
• Monitor forecast accuracy and performance metrics, identifying patterns, trends, and opportunities for improvement.
• Support the S&OP process by providing timely, accurate, and data-driven insights for cross-functional planning discussions and decision-making.
• Perform scenario analysis and “what-if” modeling to evaluate potential business outcomes.
• Prepare reports and dashboards summarizing forecast trends, performance, and risk areas.
• Identify and communicate risks or constraints in meeting demand to Supply Chain and Production teams.
• Maintain demand planning systems and ensure data integrity within ERP/MRP tools.
• Generate reports and metrics on forecast accuracy, bias, and inventory performance to support continuous improvement initiatives.
• Assist with ad hoc analysis related to product launches, market trends, and supply chain performance.

Qualifications and Experience:

• Bachelor’s degree in Supply Chain, Business, Operations Management, or a related field.
• 2–5 years of experience in demand planning, forecasting, or business analytics.
• Strong analytical skills with proficiency in Excel and Power BI.
• Excellent communication, presentation, and relationship-building skills — able to collaborate effectively with internal stakeholders and external partners.
• Experience with statistical forecasting tools or software (e.g., SAP IBP, Kinaxis, JDA).
• Strong analytical, organizational, and problem-solving skills; ability to manage complexity and prioritize in a fast-paced environment.
• Analytical mindset with strong financial acumen and understanding of inventory management.

Preferred Qualifications:

• Experience managing multiple production facilities.
• APICS / CPIM or similar supply chain certification.
• Experience supporting the launch, growth, and operational scaling of a start-up organization.
• Familiarity with food safety standards, quality assurance programs, and regulatory compliance requirements in a manufacturing or production environment.

Benefits Overview:

• Holiday Pay
• Paid Time Off
• Health Insurance
• Vision Insurance
• Dental Insurance
• Accident Insurance
• Life Insurance
• Flexible Spending Account (FSA)
• 401k

Customer Service / Wholesale Order Specialist

Location: Downtown Los Angeles (Onsite)

About the Company

A founder-led fine jewelry manufacturer with over 25 years in business is seeking a strong wholesale customer service professional to join its growing team. The company partners with national retailers and independent jewelry stores across the U.S. and is currently in a significant operational growth and transformation phase.

The organization is focused on building structure, accountability, and scalable processes within its wholesale customer service and order management function.

Position Overview

The Customer Success/Wholesale Order Specialist is a hands-on role responsible for managing wholesale order flow, custom requests, retailer communication, and ERP documentation within a fast-paced manufacturing environment.

This is not a retail call center position. This role supports B2B wholesale accounts and works closely with production, inventory, and sales teams to ensure accurate and timely order execution.

This position reports to the Senior Customer Service Manager.

Key Responsibilities

Wholesale Order Management

• Process wholesale purchase orders, reorders, and custom builds
• Maintain accurate order entry within Microsoft Dynamics (or similar ERP system)
• Coordinate production timelines and inventory allocation
• Manage memo/consignment tracking and returns
• Support EDI coordination and retailer compliance requirements where applicable

Retailer Communication

• Serve as a point of contact for wholesale customers
• Provide order confirmations, timeline updates, and shipment details
• Proactively resolve order discrepancies and production issues
• Maintain detailed documentation of all communications

Process & Accuracy

• Ensure high standards of accuracy in order entry and documentation
• Support KPI tracking related to order flow and response times
• Identify workflow inefficiencies and suggest improvements
• Assist in implementing updated procedures as systems evolve

Cross-Functional Collaboration

• Partner with Sales, Production, Inventory, and Finance teams
• Coordinate custom orders between customer requests and manufacturing capabilities
• Support trade show preparation and post-show follow-up

Required Qualifications

• 3+ years of B2B wholesale customer service or sales support experience
• Strong understanding of wholesale order processes and retailer expectations
• Experience working in a product-based or manufacturing environment
• ERP experience required (Microsoft Dynamics/Navision preferred)
• Familiarity with EDI processes preferred
• High attention to detail and strong organizational skills
• Professional written and verbal communication skills

Preferred Qualifications

• Experience in fine jewelry manufacturing or wholesale
• Experience working with national retailers or major accounts
• Exposure to custom builds, special orders, or memo programs

What Success Looks Like

• Orders are processed accurately and efficiently
• Retailers receive proactive, professional communication
• Production coordination is smooth and well-documented
• Processes are followed consistently and improved where needed