Sales Jobs in Carol Stream

Hybrid Recruiter / Account Executive – Schaumburg, IL

$50,000 – $60,000 Base + Aggressive Commission (Unlimited Earning Potential)

Year 1: $75,000 – $90,000 | Year 2: $100,000+

Monday – Friday 8am-5pm (Hybrid model- WFH Monday/Friday, in office Tuesday/Wednesday/Thursday)

For more than 30 years, Corporate Resources of Illinois, a woman-owned and operated recruiting firm, has partnered with businesses across Chicagoland to secure top talent and build high-performing teams. Our mission is simple: save companies time, money, and frustration while helping them grow stronger organizations.

We are expanding our internal team and looking for a highly driven Recruiter/Account Executive who is competitive, motivated by earning potential, and thrives in a fast-paced sales environment.

This is the perfect opportunity for someone with an entrepreneurial mindset who wants to control their income and build a lucrative career in recruiting and business development. The right person will be energized by closing deals, building relationships, and delivering talent solutions that make a real impact on our clients' businesses.

In this role, you'll have direct access to decision-makers, act as a trusted advisor to clients, and play a critical role in helping companies hire the right talent to grow.

What You'll Do

• Drive revenue growth by building relationships with new and existing clients and identifying hiring needs.
• Prospect and develop new business through outbound calls, warm leads, referrals, and networking.
• Source, interview, and evaluate candidates to identify top talent in the market.
• Match high-quality candidates with client opportunities to create successful, long-term placements.
• Serve as a consultative partner to clients, advising them on hiring strategy, talent market trends, and candidate selection.
• Present top-tier candidates after thoroughly vetting qualifications, references, and career motivations.
• Maintain strong client relationships through proactive communication, follow-through, and exceptional service.
• Collaborate with marketing and internal recruiting teams to strengthen client engagement and grow market share.
• Track performance metrics and revenue goals while building your own book of business.

What You Bring

• Highly motivated and competitive personality with a strong desire to earn.
• Sales mindset with the drive to exceed goals and increase income.
• Excellent communication and relationship-building skills.
• Strong work ethic and the ability to thrive in a performance-based environment.
• Natural problem solver with a solutions-focused mindset.
• Previous experience in sales, recruiting, HR, or client services is a plus but drive and ambition matter most.

Why Join Corporate Resources?

• Unlimited commission structure – no cap on earnings
• Opportunity to build a six-figure career in recruiting and sales
• Work directly with business leaders and decision-makers
• Collaborative and supportive team environment
• Established brand with 30+ years of success in the Chicagoland market

If you are competitive, money-motivated, and ready to build a career where your effort directly drives your income, we want to hear from you.

Customer Service Lead – Hoffman Estates, IL

$66,000–$76,000 Depending on Experience + Full Benefits, PTO, and More

For over 45 years, our team has supported customers by delivering high-quality products and reliable service they can count on. In manufacturing, timing, accuracy, and communication are critical, and our customer service team plays a key role in ensuring every order moves smoothly from production to delivery.

We are looking for a Customer Service Lead to guide our customer service team and help ensure seamless communication between customers, production, and internal departments. In this role, you'll provide hands-on leadership, support your team's development, and ensure customers receive accurate information, timely updates, and exceptional service.

This is a high-impact opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, and naturally motivates others to perform at their best.

Responsibilities

• Lead, mentor, and support a customer service team, ensuring accurate and timely communication with customers regarding orders, production timelines, and delivery schedules.
• Serve as the liaison between customer service, production, logistics, and management to ensure smooth coordination and alignment.
• Assist with training, performance feedback, and professional development for team members.
• Monitor order processing and customer requests to ensure accuracy, efficiency, and on-time fulfillment.
• Identify opportunities to improve workflows, increase operational efficiency, and enhance the overall customer experience.
• Step in during high-volume periods to assist with order management, customer inquiries, and issue resolution.
• Oversee daily customer service operations including order entry, order tracking, invoicing, and communication regarding production status.
• Foster a collaborative, solutions-focused team environment that prioritizes responsiveness and reliability.

Qualifications

• 2+ years of corporate customer service experience - manufacturing/distribution environment preferred but not required.
• Strong communication, organizational, and problem-solving skills.
• Ability to coordinate with cross-functional teams including production, logistics, and sales.
• High-energy, positive leader who performs well in a fast-paced operational setting.
• Self-starter who adapts quickly, takes initiative, and leads by example.

Corporate Resources, on behalf of our client located in Hoffman Estates, is hiring a Customer Service Lead.

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.

In the Role

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service

• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals

• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs

• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations

• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems

• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude

• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Requirements:

• High School Diploma or GED

Preferred:

• Sales, Collections or Customer Service experience

• Bilingual - Spanish

Location: On site

The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.

Target base salary range is $18.00-$22.00, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.

Who we Are

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

• Up to 4% matching 401(k)

• Employee Stock Purchase Plan (10% share discount)

• Tuition reimbursement

• Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)

• Paid sick leave as determined by state or local ordinance, prorated based on start date

• Paid holidays (7 days per year, based on start date)

• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.

At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Key Word Tags

Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.

In the Role

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service

• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals

• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs

• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations

• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems

• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude

• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Requirements:

• High School Diploma or GED

Preferred:

• Sales, Collections or Customer Service experience

• Bilingual - Spanish

Location: On site

The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.

Target base salary range is $18.00-$22.00, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.

Who we Are

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

• Up to 4% matching 401(k)

• Employee Stock Purchase Plan (10% share discount)

• Tuition reimbursement

• Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)

• Paid sick leave as determined by state or local ordinance, prorated based on start date

• Paid holidays (7 days per year, based on start date)

• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.

At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Key Word Tags

Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.

In the Role

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service

• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals

• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs

• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations

• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems

• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude

• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Requirements:

• High School Diploma or GED

Preferred:

• Sales, Collections or Customer Service experience

• Bilingual - Spanish

Location: On site

The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.

Target base salary range is $18.00-$22.00, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.

Who we Are

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

• Up to 4% matching 401(k)

• Employee Stock Purchase Plan (10% share discount)

• Tuition reimbursement

• Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)

• Paid sick leave as determined by state or local ordinance, prorated based on start date

• Paid holidays (7 days per year, based on start date)

• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.

At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Key Word Tags

Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee

Director of Manufacturing Operations

Location: Hybrid / On-site (as required)

Reports to: COO

The Director of Manufacturing Operations is responsible for end-to-end manufacturing execution and scale for DeNova Detect’s life-safety product portfolio. This role ensures that products are built safely, on time, on cost, and in compliance, while building a resilient manufacturing ecosystem capable of supporting rapid growth across retail, commercial, utility, and legislative-driven demand.

This leader serves as the operational bridge between engineering, supply chain, quality, regulatory, and commercial teams, translating product strategy into reliable, scalable production.

Core Responsibilities

Manufacturing & Production Leadership

• Own global manufacturing strategy across internal and contract manufacturing partners
• Establish and manage production plans aligned with sales forecasts and launch timelines
• Ensure consistent achievement of cost, quality, delivery, and yield targets
• Lead capacity planning to support demand surges driven by retail promotions, legislation, or national media exposure
• Drive continuous improvement using Lean, Six Sigma, or similar methodologies

Contract Manufacturer & Supplier Management

• Select, onboard, and manage contract manufacturers (CMs) and key component suppliers
• Negotiate manufacturing agreements, pricing, lead times, and service-level expectations
• Implement performance scorecards for CMs and suppliers (OTIF, quality, cost, responsiveness)
• Conduct regular audits and business reviews to ensure compliance and risk mitigation

Quality, Compliance & Regulatory Readiness

• Ensure manufacturing processes comply with all applicable standards and certifications, including:
• UL /ETL (as applicable)
• State and federal life-safety regulations
• Partner with internal teams to support certifications, audits, and change control
• Ensure all NCE Quality Control metrics are met or exceeded
• Implement continuous improvement process for quality and manufacturing
• Own manufacturing-related corrective actions (CAPAs), root cause analysis, and preventive controls

New Product Introduction (NPI) & Scale-Up

• Lead manufacturing readiness for new product introductions from pilot builds through mass production
• Partner with Engineering on DFM/DFA, tooling decisions, and test strategies
• Establish production validation, ramp-up plans, and early yield stabilization

Cost Management & Margin Expansion

• Drive COGS reduction initiatives without compromising safety or quality
• Optimize labor, materials, tooling, and logistics costs
• Support margin expansion initiatives tied to volume growth and supplier consolidation

Risk Management & Business Continuity

• Identify and mitigate manufacturing risks (single-source suppliers, geopolitical risk, capacity constraints)
• Develop contingency plans for supply disruptions, demand spikes, or quality events
• Support inventory strategy decisions in collaboration with Supply Chain and Finance

Leadership & Cross-Functional Collaboration

• Serve as a key operational voice in executive planning and growth discussions
• Collaborate closely with our Japan Engineering Team, Sales and Marketing

Required Qualifications & Experience

• Bachelor’s degree in Engineering, Operations Management, or related field
• 10+ years of progressive experience in manufacturing operations, preferably in:
• Consumer electronics
• Life-safety, IoT, or regulated hardware products
• Proven experience managing contract manufacturers and global supply partners
• Strong working knowledge of regulated manufacturing environments
• Demonstrated success scaling production in high-growth environments

Preferred

• MBA or advanced degree
• Experience with UL-listed or safety-critical products
• Lean Six Sigma certification
• Experience supporting national retail or utility-driven distribution models

This role is critical to DeNova Detect’s ability to save lives at scale. As demand grows through retail expansion, legislative adoption, and national awareness campaigns, the Director of Manufacturing Operations ensures that every product shipped meets the company’s promise of safety, reliability, and trust.

An international automation machine manufacturing company located in Elk Grove Village, IL area is currently seeking a Bilingual (Japanese/ English) Sales Account Manager. This position is responsible for maintain good relationships with the key accounts and deliver customer oriented technical support and prompt solutions. This is a full-time position with a comprehensive benefits package.

Bilingual (Japanese/ English) Sales Account Manager Responsibilities:

• Build relations with clients and develop new business opportunities
• Follow up with customers via email, phone, and in person
• Travel to customer locations to deliver customer-oriented support and prompt solutions
• Analyze and understand customer trends to develop business opportunities
• Monitor client’s budget and negotiate new terms as needed
• Provide sales quotations and respond to requests for proposals
• Prepare and analyze revenue forecasts
• Coordinate internal resources to resolve quality related issues
• Other duties as assigned

Bilingual (Japanese/ English) Sales Account Manager Requirements:

• Bachelor’s degree in Supply Chain, International Business, Economics, or relevant fields are preferred
• Advance conversational level of Japanese language level is required.
• Experience account management and / or new business development
• Excellent communication skills in written and verbal English
• Proficiency in Microsoft Office applications
• Organizational and time management ability
• Ability to visit client’s sites to 40% of the time (mostly local, and occasionally in the Midwest areas)
• Must have excellent presentation, communication, computer and time management skills
• While performing the duties of this job you may be required to intermittently sit, stand, walk, lift up to 25 pounds, lift in excess of 25 pounds with a lift assist, climb stairs, use hands to handle or feel parts/equipment, reach with hands and arms, stoop, kneel, crouch, bend at the waist, talk and hear. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision.

Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.

We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.

We prioritize direct applicants; third-party resumes may not be reviewed.

We are seeking a highly organized and motivated Construction Project Manager to lead and coordinate commercial construction projects from contract execution through completion. This role plays a critical part in ensuring projects are delivered on time, within budget, and in compliance with safety and quality standards.

The ideal candidate will collaborate closely with general contractors, subcontractors, and internal teams to manage project timelines, budgets, documentation, and construction progress.

Key Responsibilities

• Manage construction projects with a strong focus on safety, quality, and efficiency
• Oversee projects from contract execution through completion
• Coordinate project handoff from Sales to Project Management
• Review contracts and ensure compliance with project requirements and performance conditions
• Prepare and submit project submittals to general contractors
• Develop project schedules, cost estimates, and deliverables
• Manage and price change orders in collaboration with general contractors
• Coordinate and direct subcontractors and project teams
• Select appropriate materials, tools, and equipment for each project
• Monitor daily project progress and ensure quality construction standards
• Prepare internal and external reports on project status
• Participate in bid reviews, estimating, and contract negotiations
• Assist with obtaining permits, licenses, and required documentation
• Identify, analyze, and mitigate project risks
• Ensure all work meets company policies, procedures, and quality standards

Qualifications Required

• Minimum 1 year of experience in commercial construction
• Ability to read and interpret architectural drawings and blueprints
• Strong communication and organizational skills
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong time management skills with the ability to manage multiple projects
• Valid driver’s license
• Ability to pass background, motor vehicle, and drug screening

Preferred

• Experience working with commercial doors or related construction systems
• Knowledge of construction contracts, submittals, and change orders
• Experience coordinating general contractors and subcontractors

Who we are:

Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.

With a global network of manufacturing and distribution facilities worldwide, Atkore is a leading provider of electrical, safety and infrastructure solutions.

Who we are looking for:

Our Construction & Prefabrication Services (C&PS) strategic business unit is looking for a Project Administrator who will be responsible for end-to-end project administration, which includes job set up, insurance requirements, change order management, billings, facilitating and monitoring customer payment, and completing certified payroll. Our ideal candidate has strong organizational skills. We also value integrity, team spirit, and strong communication skills.

What you'll do:

• 
  
• Perform all project administration tasks in compliance with company policy, delegation of authority and customer requirements.
  
• Maintain electronic filing system according to standard of work.
  
• Coordinate with construction administrators, project managers, sales managers and third-party administrators located nationwide in completing project administration duties.
  
• Prepare, verify, and submit all certified payroll requirements in a timely and accurate manner.
  
• Support collection of past dues.
  
• Support audit requests.
  

What you'll bring:

• 
  
• High School Degree required, college a plus.
  
• 1-3 years of experience.
  
• Proficiency in Microsoft Office: Excel, Word, and Outlook.
  
• Excellent communication skills, both verbal and written.
  
• Good time management and organizational skills.
  
• Construction services experience and notary a plus.
  

Within 3 months, you'll:

• 
  
• Complete your Atkore immersion program.
  
• Develop relationships with the key stakeholders for this role.
  
• Have learned the fundamentals of our company's internal software and processes.
  

Within 6 months, you'll:

• 
  
• Take full ownership of project administration duties.
  
• Be a valued resource for internal and external stakeholders.
  
• Assist Controller and team with requests and ad hoc projects.
  

Within 12 months, you'll:

• 
  
• Provide suggestions for improvement to current processes that pertain to your responsibilities.
  
• Be a subject matter expert in your processes.
  

Atkore is a recipient of a Great Place to Work certification and a Top Workplaces USA award! We're committed to creating an engaged and aligned workforce that drives collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that's consistent with our core values. Together, we build strong leaders that continually endeavor to move us forward.

With a global network of manufacturing and distribution facilities worldwide, Atkore is a leading provider of electrical, safety and infrastructure solutions.

Join our team and align yourself with an industry leader!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: Function:

• Has overall responsibility for the strategic leadership and operational excellence of the service department.
• Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth.
• Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives.

Primary Responsibilities:

Strategic Service Leadership

• Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations.
• Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience.
• Establish and monitor service performance metrics, driving accountability and operational excellence.

Service Operations Management

• Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution.
• Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness.
• Ensures compliance with warranty policies, service agreements, and industry regulations.

Customer Experience & Satisfaction

• Champions a customer-centric approach across all service functions.
• Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality.
• Serves as a senior escalation point for complex service issues and high-value customer relationships.

Secondary Responsibilities:

Process & Infrastructure Development

• Designs and implements scalable service processes, workflows, and systems to support growth and efficiency.
• Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs.
• Leads digital transformation efforts within the service department, including CRM and service management platforms.

Team Development & Leadership

• Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities.
• Conducts performance evaluations, succession planning, and professional development initiatives.

Reporting & Analytics

• Delivers executive-level reporting on service performance, customer satisfaction, and operational trends.
• Uses data-driven insights to inform strategic decisions and continuous improvement efforts.

Cross-Functional Collaboration

• Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration.
• Represents the service function in leadership meetings and strategic planning sessions.

Position Requirements:

Education & Experience

• Bachelor’s degree in Engineering, Business Administration, or related field desired.
• Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager.
• Proven experience managing technical service teams and developing service infrastructure.

Skills & Competencies

• Strategic thinker with strong operational execution capabilities.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in CRM, ERP, and service management platforms.
• Strong analytical skills and ability to interpret complex data sets.
• Deep understanding of machinery, industrial equipment, or technical service environments.

Other Requirements

• Ability to travel to customer sites, manufacturing facilities, and industry events as needed.
• Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists.
• Demonstrated resilience and adaptability in navigating change and leading through uncertainty.

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.