Sales Jobs in Burke, VA

Position Title: Customer Service Representative

Reports To: Supervisor, Customer Service

Status: Full-time, Regular position

Category: Customer Service/Support

Location Name: CroppMetcalfe - Fairfax (Service Experts)

Location Address: 8421 Hilltop Rd, Fairfax, VA 22031

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Key Responsibilities:

• Answers incoming phone calls from customers and assists call or routes call to appropriate person
• Maintains good customer relations and ensures that all calls meet Service Experts’ standards
• Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
• Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
• Maintains customer records by updating account information
• Accurately dispositions calls in call monitoring software
• Adheres to CPI compliance regulations when taking payments over the phone
• Updates capacity planner whenever calls or booked, rescheduled or cancelled
• Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
• Communicates with customers on the status of service calls
• Assists with dispatching as needed
• Continually maintains working knowledge of all company products, services, and promotions
• Working with dispatch to improve accuracy in scheduling and speed of response
• Reliable attendance and on-time job performance
• Performs similar/other duties as needed or assigned

Qualifications:

• High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
• Experience or training the use of computers and related systems in an administrative office environment
• Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
• Excellent customer-service, communication, and interpersonal skills
• Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
• Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
• Ability to work effectively in both a team and an independent environment
• Ability to make decisions based on established guidelines and procedures
• Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
• Effective organizational and time-management skills. Must be able to prioritize work based on service demands
• An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

This role has a minimum base pay from $17.00 per hour with higher starting pay available based on experience.

Purpose:

As a Cashier (Customer Service Associate), you are the first and final interaction for Floor & Decor's customers. Our Cashiers are responsible for providing excellent customer service through greeting customers, checking out customers, handling product returns, performing basic cash office functions and providing every customer with an exceptional experience. Full-Time and Part-Time Positions Available.

Qualities we look for:

• Friendly and enthusiastic
• Entrepreneur and hard-working
• Honest and accountable

Essential Job Functions:

• Greet every customer in a helpful and courteous manner.
• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations.
• Demonstrate and understand compliance of the company's safety processes.
• Act and work in a manner consistent with the company's core values.
• Process customers at checkout using the point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Open and close registers.
• Follow established cash, check and credit card acceptance procedures.
• Answer the telephone according to the company guidelines.
• Stock, tag and display merchandise as required.
• Be able to create price tags and merchandise signs.

Minimum Eligibility Requirements:

• Must be 18 years or older
• Knowledge of basic math skills
• Customer service experience
• Potential travel to other stores for support.

Working Conditions (travel & environment):

• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements:

• Medium Work Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Store Hours:

Monday - Friday 7:00 AM - 8:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Pickup Hours:

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards:

Bonus opportunities & career advancement opportunities at every level

Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program

Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

Work-life balance, including:

• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity:

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

At Johnston & Murphy we believe that attributes are as important as experience and that who you are is as important as what you know. We believe that it's the intangibles that make people and organizations special. Towards that end we have created a culture around an attributes based people model called P.R.I.D. E.

Pay Range: $12-$18 per hour (includes base pay + personal commissions). Required to work a minimum of 30 hours per week.

Passion Personally dedicated to being the best; conveys enthusiasm for the organization with a \"can do\" attitude; never gives up.

• Consistently meet deadlines
• Use J&M sales tools to implement and obtain sales objectives
• Utilize all available resources to improve performance and to further educate yourself

Represents the Brand Acts as an ambassador for the brand to the outside world; creates a store environment representative of a premium brand; adheres to an appropriate and effective set of core values.

• Assist in the implementation of visual guidelines, window changes and maintaining store
• Adhere to personal presentation guidelines
• Consistently deliver World Class Service and use proper phone etiquette

Interpersonal Skills Effective communicator within the organization; builds lasting and productive relationships with co-workers.

• Build lasting and productive relationships with store team, region and company
• Assist in the implementation, utilizing and certifying the team in all training programs
• Effective communication skills
• Adherence to all company policies and procedures
• Implement your personal PRIDE Performance Plan

Delivers Results Achieves financial goals; manages profitability through personal and team performance; executes company priorities.

• Meet and exceed personal sales plans
• Meet and exceed personal sales metrics
• Assist in protecting company assets including accurate inventory and cash management

Edge Can effectively initiate and manage change; makes good decisions based on analysis and knowledge; conveys sense of urgency and moves issues to closure.

• Identify trends through shopping the competition and other trend resources
• Utilize all J&M training tools to maximize results
• Report HR issues to manager or supervisor immediately

#LI-DNI

• Required to work a minimum of 30 hours per week
• Retail Sales preferred.
• A desire to succeed in a fast-paced business environment.
• Excellent interpersonal and customer service skills.
• The ability to work a schedule that is flexible and conducive of a retail environment.
• Physical demands: this position involves constant moving, talking, listening, reaching, stooping, kneeling, crouching, standing for long periods of time, walking, using hands to operate controls and climbing ladders in a safe manner. In addition, the ability to lift at least 40 lbs.

McCarthy Services

Pay: $20.00 - $22.00 per hour + commissionEarning potential: $20 $30/hour on average with commissionSchedule: Monday to SundayLocation: Annandale, VAPart-time and full-time opportunities available:

Join McCarthy, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ professionals and over 45 years of trusted home service.

What We Offer:

• Weekly pay via direct deposit

• Commission on top of hourly rate

• Paid training no HVAC experience required

• Career path into Sales Advisor roles

• Full-time employees also receive:

  • Insurance available after 31 days

  • Low-cost medical (as low as $5/week)

  • Dental, vision, HSA/FSA

  • 401(k) with company match

  • Paid time off + holiday pay

  • Company-paid life insurance

Work inside a national retail home improvement store engaging customers about HVAC upgrades, indoor air quality, and energy savings. You'll promote free in-home consultations or schedule tune-ups our expert sales advisors handle the rest.

What You Need:

• Outgoing personality and willingness to speak with shoppers

• Retail, kiosk, or sales experience preferred (not required)

• Ability to stand and walk during shift

• Weekend and some holiday availability

• Reliable transportation

• Clean, professional appearance to represent the ARS brand

• Must be at least 18 years old and pass a background check

• Attend weekly in-office meetings

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.

CoAspire ( ) is a cutting-edge defense manufacturing leader in Northern Virginia, specializing in the precision assembly of advanced weapons systems. With over twelve years of a legacy of innovation, we're at the forefront of building reliable, affordable mass weapons that protect and empower our nation's warfighters. Our tight-knit team thrives in a collaborative environment where safety, quality, and work-life balance come first with a focus on professional growth at our new 27,000+ sq. ft. facility. Join us to make a tangible impact on mission-critical technology while enjoying Northern Virginia's vibrant community.

Position: We are seeking a highly-experienced General Counsel to join our Legal Department. You will lead legal advisory services and strategic guidance for our business lines, serving as a trusted advisor to the owners, senior leadership team and program leaders. This position will provide strategic legal counsel and expert guidance on a range of matters critical to the success and growth of our defense manufacturing operations. The ideal candidate will have significant experience in all aspects of US federal government contracts, ideally DoW contracts, as well as reviewing and negotiating agreements with subcontractors and other companies. This position will work across multiple divisions of the company and include interacting with external counsel retained for specialized services. US Citizenship is required.

Responsibilities:

• Provide legal advice on all aspects of U.S. federal government contracts, including FAR, DFARS, and agency specific regulations for contract formation, negotiation, performance, modification, compliance, and closeout. Provide legal risk assessments for bids, proposals, and ongoing contracts.
• Advise on cost allowability, contract claims/disputes, contract terminations, and bid protests.
• Oversee the negotiation of teaming agreements, NDAs, subcontracts, and other related agreements with primes, subcontractors, and commercial partners.
• Assist in responding to government audits, investigations, and inquiries, including from the DCAA, DCMA, and OIG.
• Support internal compliance programs, training, and policy development related to government contracting.
• Engage and coordinate with outside counsel as directed by ownership.
• Provide expertise on questions of corporate authority to engage in various transactions.
• Collaborate with contracts, finance, procurement, engineering, and program teams to ensure alignment with legal and regulatory obligations.
• Lead or assist with prime contract and subcontract negotiations, pre-award support, and post-award counseling.
• Represent CoAspire on internal and external USG legal issues, including intellectual property, data rights, and export controls.

Qualifications:

• 0-8 years of relevant experience in government contracts law, ideally including experience in the defense or aerospace sector.
• Juris Doctor (JD) degree from an accredited law school.
• Requires the ability to obtain/maintain a Secret or higher security clearance.
• Strong working knowledge of FAR, DFARS, and other federal procurement regulations.
• Experience with government contract disputes, claims, and bid protests.
• Excellent analytical, negotiation, and communication skills.
• Ability to manage multiple priorities in a fast-paced, high-stakes environment.

Desired Skills:

• Active bar membership in at least one U.S. jurisdiction.
• Prior in-house counsel experience in the defense or government services industry.
• Experience working with classified or export-controlled programs (ITAR, EAR).
• Familiarity with cybersecurity requirements in government contracting (e.g., CMMC, NIST SP 800-171).
• Background in supporting international government contracts and FMS/Direct Commercial Sales.
• Experience advising on information security statutes, regulations, and compliance frameworks, including FISMA and DFARS.
• Aerospace defense industry experience, particularly in manufacturing or production programs.

What We Offer:

Beyond competitive pay, we offer:

• Full benefits from day one: medical, dental and vision
• 401(k) with generous company match and immediate vesting
• PTO and Federal holidays

Apply now! We're reviewing applications on a rolling basis. Let's build the future together. No agencies, please.

#Hiring #ManufacturingJobs #DefenseTech #ManassasVA #AerospaceCareers

About the job

Our team is committed to bringing passion and customer focus to the front of our business. We work hard, and we're serious about what we do. We are looking for a growth-minded individual with leadership potential. We promote strictly from within, which is why we start each new team member off in our entry-level role focusing on direct marketing and team development.

In this position, our next Marketing Associate will handle the in-store marketing campaigns for our clients, focusing on face-to-face marketing, sales, and promotional events. Our unique method of direct marketing and sales has proven to exceed client sales goals weekly as well as grow the brand and customer support daily!

Job Responsibilities:

• Build relationships with new clients, team members, and upper-level management
• Execute direct marketing campaigns within partnered retailers
• Grow our client's brand awareness in local markets
• Interact with customers and provide customer service daily
• Accurately qualify and inform each potential new customer
• Track personal and team sales goals

Qualifications:

• Experience working with customers and/or teams
• Goal-oriented with a student mentality
• Works well with a team, but also self-manages at a high level
• Adaptable
• Leadership capabilities

What We Offer

• Weekly Pay: Get paid weekly!
• Travel Opportunities: Explore new places and cultures.
• Performance-Based Bonuses: Earn extra cash for your hard work.
• Career Advancement: Opportunities to grow within the company.
• Networking Events: Connect with industry professionals and build your network.

Equal Opportunity Statement

This version is streamlined for clarity and compliance. Let me know if you need any additional adjustments or help with any other details!

Who Are We?

Revival is devoted to the adventurer, the nurturer, the fit friend, the overcomer, the stay-at-homer and the errand-runner... a fitness brand for everyone. Revival represents an awakening: a moment of clarity, comfort, growth, and self-realization. Whether her goals of the moment are fitness-based, overcoming a challenge, or built around grounding and growing as a person, AS Revival is there to support it all. We are here to inspire growth... physical, mental & spiritual. Our clothes are made with the intention to live in- whether that be in a studio, on a plane, running errands, or on the couch after a long day. You don't have to be an athlete to be fit... you don't have to be a yogi to deserve comfort and flexibility... you don't need to change who you are to experience a revival. We believe shopping is a sport too!!

Position Overview

The Revival Leader's goal is to make a difference in people's lives. They will lead and direct all activities required to achieve all store goals, including best of class guest service, sales objectives, human resources management, payroll and operating expenses, loss prevention, and merchandising presentation while driving both associate and guest engagement.

People

• Ability to recruit, select and develop associates and hold individuals accountable for performance
• Ability to function as a role model, ensuring that the guest remains the top priority
• Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
• Proven ability to respectfully challenge and motivate the team
• Create a family environment, drive volume and anticipate guest needs
• Achieves excellent guest service by role-modeling company service standards
• Adheres to Human Resources standards
• Assesses associates consistently; reviews and communicates associate performance and deliverables
• Proactively provides timely feedback to associates, rewarding and recognizing achievement to drive retention
• Holds self and associates accountable for achievement of financial results and metric goals
• Manages conflict and coaches by applying company's recommended processes, standards and guidelines
• Empowers and involves associates in decision-making processes
• Receives feedback and fosters dialog around solutions
• Develops associates through an individualized approach by matching talent with tasks and appropriately delegating and challenging
• Fosters team commitment through support, relationship building, and recognizing individual contributions
• Leads by managing through change and adversity

Process

• Develops business strategy and maximizes opportunities to generate additional store volume
• Ability to forecast and analyze business trends and manage payroll expense in order to maximize store performance
• Achieves quantifiable performance goals (net sales, DPT, UPT, payroll, shortage)
• Ability to control payroll expenses through effective and efficient staffing
• Analyzes business reports regularly to identify problems and/or areas of opportunity
• Directs guest service efforts that are consistent with Altar'd State standards; coaches associates on guest interactions to increase transactions and capture guest opportunities
• Develops team to accomplish store's business objectives through recruitment, selection, coaching, investment, retention and motivation
• Ensures attainment of sales, payroll and inventory shortage goals
• Understands and is accountable for control of income and expense categories as relates to company's profit and loss statements
• Directs merchandise presentation, restocking and recovery to maximize productivity
• Understands the Revival culture and ensures compliance with all Revival values, practices and operational standards
• Communicates effectively with executive team
• Must be able to lift and carry heavy boxes (up to 30 lbs.)

Presentation

• Utilizes and manages the use of weekly reporting to track, analyze and communicate progress towards goals
• Demonstrates knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines
• Understands and can clearly articulate the company's brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries
• Operates with the highest levels of personal integrity and business confidentiality
• Represents the brand by adhering to appropriate standards of dress and grooming
• Maintains clean store environment

Qualifications

• 3+ years of management experience in the retail or hospitality industry with proven results
• Bachelor's Degree preferred
• Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:

• #73 in Fortune 100 Best Companies to Work For 2023
• #4 in Fortune Best Workplaces in RetailTM 2022
• #93 in Best Workplaces for MillennialsTM 2023
• #34 in Fortune Best Workplaces for WomenTM 2022

Ready to coach athletes and help everyday members level up? Join our growing team and deliver sport-specific training that gets real results. You’ll work with the Explosive Performance Site Director and team to build your training business and turn clients into lifelong fans.

What you’ll do:

• Deliver high-quality, sport-specific sessions using EP methods (TRX, Keiser Power, dynamic flexibility, acceleration, FMS, etc.)
• Run Smart Start assessments, movement analysis, and 1:1 training sessions
• Build your business through referrals, events, and on-floor prospecting
• Track leads, floor hours, and PT sessions accurately and follow SOPs for billing/commissions
• Represent Explosive Performance at special events and support team meetings
• Follow club policies, complete required training, and respond to member needs professionally

What We’re Looking For:

• Nationally recognized personal training certification (required)
• Current CPR/AED and continuing education credentials (required)
• Confident coach with strong communication, sales, and organizational skills
• Able to work flexible hours and deliver friendly, results-driven service

Benefits & Perks

• Complimentary club membership + guest privileges
• Discounts on training, spa services, programs, and apparel
• Employee referral bonus
• In-house Certification + Continuing Education 
• Full-Time Only : Medical, dental, vision, life insurance, 401(k), and paid time off

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities