Sales Jobs in Brooklyn

Title: Guest Experience Specialist

Location: New York, NY (Onsite)

Salary: $50,000 - $60,000

About Us

Effy Jewelry is a family-owned and operated business that has been crafting exquisite jewelry for over four decades. Founded by Effy Hematian, the brand has become synonymous with innovative design, superior craftsmanship, and unparalleled quality. With a focus on innovation and creativity, Effy Jewelry has become a global leader in the fine jewelry industry. Its pieces can be found in major retailers and department stores worldwide, as well as being a leading Fine Jewelry name in the Maritime & Cruise industry with over 150 land-based and cruise ship-based stores.

Job Summary

We are seeking an experienced Guest Experience Specialist to support our customer service operations and deliver a high-touch, luxury-level customer experience. The ideal candidate has 3–5 years of customer service experience, preferably in retail, and thrives in a fast-paced, customer-facing environment. This role requires strong organization, clear communication, and the ability to navigate complex or sensitive situations with professionalism. You will gain in-depth knowledge of Effy Jewelry’s products and processes to effectively support customers throughout their journey.

This role requires being onsite five days a week at our NYC headquarters.

Responsibilities

• Serve as the primary point of contact for customer inquiries across phone, email, voicemail, and special orders, managing a high daily volume of tickets and calls
• Answer and route incoming company calls to the appropriate departments
• Conduct in-person sizing appointments and coordinate customer pickups for repairs
• Address customer concerns with empathy and professionalism, taking initiative to strengthen customer loyalty and satisfaction
• Collaborate with the repair team and cross-functional partners to ensure seamless service execution
• Oversee repair fulfillment from intake through completion, including packing, shipping, and returns
• Provide product guidance and purchasing support across all Effy Retail Stores
• Act as the customer’s dedicated liaison for all matters related to repairs, sizing, authenticity, sales, trunk shows, and the overall Effy experience

Requirements

• 3–5 years of customer service experience, preferably within retail or a call center environment
• Strong written and verbal communication skills; fluency in English required
• Ability to remain calm, professional, and solution-oriented in high-emotion situations
• Proficiency in Microsoft Excel and Word; experience with internal systems a plus
• Highly organized with the ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and a collaborative, team-oriented mindset
• Bachelor’s degree preferred or equivalent professional experience
• Prior experience in the luxury jewelry or fashion industry is a plus

Candidates must have valid work authorization for the U.S. at the time of application and throughout employment; we are not able to sponsor visas.

Effy Jewelry is committed to diversity in its workplace and is proud to offer equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying. Effy Jewelry applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

Summary:  

The A.L.C Client Advisor is a fashion industry professional specializing in styling services to boutique guests, celebrities, public figures, and high-profile individuals. The primary role of a stylist is to curate outfits, select clothing, accessories, and overall looks for guests, ensuring they appear stylish, polished, and on-trend for various events, red-carpet appearances, photo shoots, interviews, public appearances, and life in general.

Responsibilities

Sales Performance:

• Achieve and exceed sales and metric goals
• Utilize product knowledge and trends to provide relevant styling suggestions
• Actively engage with customers, building relationships to drive repeat business
• Maintain knowledge of store key performance metrics and work towards targets
• Collaborate with the management team to develop action plans and sales strategies

Customer Service/Clienteling:

• Strive to exceed customer expectations by providing outstanding service experiences when interacting with customers
• Assist customers by selecting appropriate styles based on their needs and preferences
• Use Product Knowledge to speak to the collection’s vision and the product’s quality
• Build & maintain an organized client book to generate appointments and drive sales volume through consistent outreach and follow up
• Proactively reach out to clients based on their preferences and past purchases 

Sales Floor/Operations:

• Maintain the visual presentation of the store, ensuring VM standards are met
• Assist in floor sets and replenishment of merchandise as needed
• Complete opening and closing duties
• Uphold operational expectations through stock handling, shipping, and receiving, careful packing, light to moderate lifting, and, depending on the location, stairs while lifting.
• Collaborate with the management team to oversee any additional operational tasks
• Other duties as assigned

The A.L.C. Style Seven! - Key responsibilities of Stylists include:

1. Clothing Selection: Choosing suiting, dresses, separates and accessories that align with the client's style, body type, and the occasion.
2. Fashion Coordination: Creating cohesive outfits, coordinating colors, patterns, and textures to achieve a desired aesthetic.
3. Trend Analysis: Staying up to date with the latest fashion trends, collections, and releases to keep clients fashionable and ahead of the curve.
4. Collaboration: Working closely with team and management to reinforce outfits and accessories for clients' appearances positively.
5. Fitting: Ensuring garments fit ideally or assisting by coordinating with seamstresses.
6. Accessorizing: Selecting the handbags and other accessories to complement the overall look and add layering.
7. Red Carpet and Event Styling: Preparing clients for high-profile events such as award shows, premieres, and weddings, ensuring they make a memorable and fashionable impact.

Stylists work closely with guests to understand their preferences, comfort zones, and long-term image goals. They act as fashion consultants, confidants, and creative partners, helping build and evolve their personal connections through clothing and style choices.

Becoming a successful A.L.C. Stylist requires a deep understanding of fashion, a keen eye for trends, strong networking skills, and the ability to adapt to diverse personalities and preferences. Our Stylists gain recognition and build trust through their guests' appearances in causal settings, red-carpet events, and social media platforms.

Qualifications:

• Previous experience in a retail role, preferably with a fashion luxury/contemporary brand
• Strong sales, customer service, and communication skills
• Basic computer skills in retail point of sales system, excel, and word 
• Organizational skills and an eye for detail
• A positive, high energy, entrepreneurial spirit
• A team player who is inspired by other’s successes as well as your own
• Able to work retail hours, including weekends and holidays

The compensation for this position ranges from $42,500 to $52,000 annually. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, supplemental benefits through AFLAC, a retirement plan various paid time off programs, and employee discount/perks.

Marketing Program Manager Position Overview

3 Month Contract - Fully Onsite

This is a temporary contract role providing coverage during a leave of absence.

We are seeking a Marketing Program Manager to support high-impact marketing initiatives for small business sponsored advertising solutions across the United States, Canada, Brazil, and Mexico. This role plays a critical part in driving the success, adoption, and execution of advertising programs that directly support small business sellers. This position blends program management, cross-functional collaboration, and B2B marketing expertise. The ideal candidate thrives in a fast-paced environment, takes strong ownership of deliverables, and consistently drives results while managing multiple priorities.

Key Responsibilities

• Lead and support the execution of marketing programs for sponsored advertising solutions
• Manage end-to-end project timelines, ensuring milestones and deliverables are met on schedule
• Partner cross-functionally with marketing, product, sales, and other internal stakeholders to drive alignment and execution
• Contribute to regional marketing efforts supporting small business customers across North and South America
• Track and report on project progress, ensuring adherence to timelines, quality standards, and performance expectations
• Maintain clear, consistent communication across stakeholders and team members
• Deliver high-quality outputs aligned with defined service levels and business goals

Required Qualifications

• 7+ years of experience in marketing, program/project management, or a related field
• Proven experience in B2B marketing environments
• Strong track record of managing projects and delivering against deadlines
• Experience working cross-functionally in a matrixed organization
• Bachelor’s degree required; Master’s degree preferred

Preferred Qualifications

• Experience in B2C marketing environments
• Background working in large-scale or global marketing organizations
• Strong relationship-building and stakeholder management skills

Core Competencies

• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and accountability for outcomes
• Demonstrated ownership and bias for action
• Proven ability to earn trust and collaborate effectively across teams
• Analytical mindset with a focus on execution and results

BPO Manager

ProDirect Laboratory

PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers.

Let's redefine excellence, together.

Job description

Position Highlights:

We are rapidly expanding our US team and are seeking a successful, enthusiastic, and self-motivated BPO Manager. Are you passionate about speaking with medical professionals, and building consultative relationships? As a key player in our Customer Success department, you'll have the opportunity to showcase your talent for driving business and providing world class service to our growing base of customer/house accounts.

We are looking for a manager who will set the overall vision and strategic plan for the Customer Success organization, focusing on driving product adoption, generating positive customer experiences, and driving growth through renewals and net retention improvements. You will manage, train and develop a team who will provide exceptional customer service to our ProDirect house and field managed accounts.

About us:

Mission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.

Office Based:

ProDirect Dental Laboratory

102 Chubb Avenue, Suite 102

Lyndhurst, NJ 07035

Key Responsibilities:

· Build and lead a world-class team:

o Manage, recruit and develop a high performing customer focused

o team

o Drive practices to track performance of teams and individuals

· Work cross-functionally with sales, marketing, customer service and operations teams in order to solve issues related to customer satisfaction

· Serve as a trusted advisor for customers, supporting a Customer Success Team to develop strong relationships and a deep understanding of customer needs to deliver an ongoing best-in-class customer experience

· Create and implements sales strategies to help the team achieve their sales goals.

· Set targets and objectives for the team and ensure team members meet individual and group goals.

· Track and analyses sales metrics to identify trends, patterns and opportunities for improvement.

· Provides coaching and training to sales team members to improve their sales skills and performance.

· Assist recruiting and hiring sales personnel whose skills match the company's goals.

· Works with customers to build and maintain strong relationships.

· Work closely with other departments, such as marketing and customer service, to improve the overall sales process and customer experience.

· Conduct market research to identify new business opportunities and potential customers.

· Identifies and pursues potential sales leads to expand the customer base.

· Develops pricing strategies that are competitive and profitable for the company.

· Manage the sales pipeline to ensure their team follows up on leads effectively and efficiently.

· Creates sales reports that provide insight into the team's performance and progress.

· Provides support to customers who have questions or concerns.

· Evaluates the sales team's performance and provides feedback on how to improve.

· Help promote a positive team culture that encourages collaboration, growth and success.

· Advocate for strategic customer needs and feedback

· Implement and coordinate marketing programs

· Identifying opportunities for upselling and cross-selling

Qualifications:

• 5+ years of demonstrated progressive experience leading customer success managers or account management.
• Proven experience leading teams and leveraging customer success best practices
• Proven ability to develop strategies, translate them into initiatives and track successful delivery
• Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate customer success teams.
• Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning.

· Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity.

· Able to collaborate across the organization and with external stakeholders.

· Holds strong operational skills that will drive organizational efficiencies and customer satisfaction.

· Willing and able to address escalated client issues with speed and urgency.

· Willingness to travel as needed.

· Excellent communication skills (phone and written)

· Ability to work in a team environment

· Self-motivated and driven, with the ability to thrive in a fast-paced sales environment.

· Effectively engage with professionals at all levels.

· Strong consultative relationship-building abilities

· A genuine passion for connecting with clients and understanding their unique needs.

• Bonus Points for Dental Customer Success/Lab Experience

Join our dynamic team and unleash your passion for managing, problem resolution, speaking with professionals, and developing meaningful relationships. Take the next step in your career and apply today!

Job Type: Full-time

Salary:

• $75,000 + Bonus opportunity

Benefits:

• 401(k) + 3% corporate match
• Dental/Health/Vision insurance
• Vacation and Holidays
• Referral program
• Career advancement opportunities

Work Location:

ProDirect Dental Laboratory

102 Chubb Avenue, Suite 102

Lyndhurst, NJ 07305

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer Service Management: 5 years (Required)
• Overseas Team: 3 years (Required)
• Training Staff: 5 years (Required)

Work Location: In person

About Us

American Exchange Group is an industry leader in fashion accessory products and brand management. By facilitating distribution to major retailers internationally for their globally recognized brands, custom private label brands, and exclusive licensed brands—including footwear, tech wearables, watches, jewelry, handbags, fashion accessories, home, and beauty—American Exchange Group raises the bar by disrupting the status quo with value and quality, while staying at the forefront of trends.

Joining American Exchange Group means being part of a dynamic and diverse team where your contributions drive real impact—and where there’s always room to grow. If you're looking to be part of a company that blends heritage with hustle, we’re excited to meet you.

Visit our website at Title: Business Analyst (Drop Ship Specialist)

**Candidates Must have experience with the Walmart portal

Location: Onsite 5 days a week at our NYC HQ

**Out of area candidates will not be considered

Summary: As a Business Analyst, you have experience managing and understanding 3rd party retail platforms (Walmart, etc.) and their respective portals. This role is responsible for retailer portal integrations/onboarding, product listing creation, management, and, in-season analysis, insights and execution, as well as ensuring that we maintain competitive pricing on the marketplaces while maintaining margin requirements.

To achieve success in this role, the individual must be a strong collaborator with the ability to build cross-functional partnerships across merchandising, product management, technology, supply chain, wholesale team, and the direct to consumer team.

Success will be measured in terms of impact on dropship sales, margin, productivity, and inventory health.

Primary Responsibilities:

• Optimize and grow the dropship program efficiently (product, demand, profitability).
• Data analysis to provide visibility and insight to make strategic decisions.
• Guide the development of insights & in-season Dropship strategy
• Help establish best practices for in-season dropship management to include data definition, insights, activities and ad hoc analyses
• Maintain price competitiveness & margin across products and platforms
• Shop competitors to identify trends, product opportunities, and understand market pricing
• Lead through preparation for product launches and partner implementations partnering with product and price team peers to identify needs and develop requirements to ensure business continuity.
• Create & maintain the roadmaps for Dropship, competitive intel, promotions and price changes
• Build strong, trusted relationships with merchandising leaders and utilize analysis to provide recommendations and shifts in business strategy

Qualifications:

Experience

• 2–5 years of experience in dropship, e-commerce marketplace management, or digital retail operations.
• Hands-on experience managing retailer marketplace portals, including required experience with the Walmart Supplier Center / Walmart Marketplace portal.
• Experience managing product listings, pricing updates, promotions, and inventory across retailer platforms.
• Proven experience supporting dropship or marketplace programs with large retail partners.
• Experience analyzing sales performance, pricing trends, and inventory data to drive business decisions.

Skills

• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Advanced Excel skills with experience working with large data sets.
• Strong attention to detail when managing product listings, pricing updates, and retailer portal requirements.
• Ability to manage multiple retailer platforms and deadlines in a fast-paced environment.
• Excellent communication and collaboration skills with the ability to work cross-functionally with merchandising, product, supply chain, and e-commerce teams.

Preferred

• Experience working with additional retail marketplace portals such as Target+, Amazon Vendor/Seller Central, Macy’s, Nordstrom, or Kohl’s.
• Experience with product information management (PIM) systems, ERP platforms, or e-commerce analytics tools.
• Background in consumer goods, apparel, or accessories industries.

What We Offer

• Comprehensive Health & Wellness Benefits, including medical, dental, vision, and supplemental insurance
• 401(k) Retirement Savings Plan with company match
• Generous Paid Time Off (PTO) and paid holidays
• Half Day Fridays with shortened hours during both Summer and Winter seasons
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Tax-free commuter benefits
• Exclusive employee merchandise discounts

Salary: The anticipated base salary is $70k-$75k annually. Actual compensation will be determined based on a variety of factors including, but not limited to, experience, skills, education, internal equity, and location.

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary. The compensation package is dependent on a number of factors, including, for example, experience, education, market data, and business needs.

About the Role

Copper Compression is seeking a Supply & Demand Planner to own end-to-end inventory planning, purchasing, and replenishment across all sales channels. This role is the operational backbone of our business—responsible for ensuring the right product is in the right place at the right time across Amazon, Walmart, CVS, and other Food, Drug, and Mass channels, as well as our DTC channel.

This is a high-trust, high-autonomy position. You will work directly with the President, VP of Digital Commerce, VP of Wholesale Sales, and our Controller. We’re looking for someone who is proactive, detail-oriented, consistent, collaborative, and takes pride in getting things right before being asked.

Key Responsibilities

Demand Planning & Forecasting

• Build, maintain, and continuously refine demand forecasts by SKU across all channels, incorporating historical sales data, promotional calendars, seasonal trends, and retailer-specific inputs.

• Develop channel-specific demand plans for Amazon (US FBA), Walmart (replenishment), CVS, Menards, off-price (TJX/Marshalls), Wegmans, Harris Teeter, and Publix.

• Partner with Sales and Marketing to integrate new product launches, promotional events, and retailer commitments into the demand plan.

• Proactively flag demand signals, risks, and variances—surface issues before they become problems.

Supply Planning & Purchasing

• Manage purchase orders and replenishment timelines across domestic and international suppliers.

• Maintain and optimize reorder points, safety stock levels, and lead time assumptions by SKU and channel.

• Coordinate inbound shipments to Amazon FBA warehouses, 3PL partners, and retailer distribution centers.

• Track open POs, shipment statuses, and landed cost inputs; escalate delays or issues immediately.

Amazon FBA & Marketplace Operations

• Own Amazon FBA inventory health: manage inbound shipping plans, monitor IPI scores, track stranded inventory, and ensure replenishment cadence meets velocity.

• Navigate Amazon’s restock limits, storage fees, and policy changes (e.g., barcode/commingling requirements, MCF shipments).

• Work closely with the VP of Digital Commerce on FBA operational execution and troubleshooting.

Multi-Channel Inventory Management

• Maintain a consolidated inventory position across all channels and warehouse locations.

• Allocate inventory strategically based on channel priority, margin profile, and retailer fill-rate requirements.

• Manage retailer-specific replenishment programs (EDI, vendor portals, manual PO workflows).

• Produce weekly inventory and sales reporting by channel—delivered consistently, on time, without being asked.

Reporting & Cross-Functional Collaboration

• Deliver daily/weekly sales and inventory reports to leadership, organized by channel and product category.

• Provide clear, structured data to Finance for cost analysis, margin tracking, and cash flow planning.

• Collaborate with Product on new item setup, packaging timelines, and initial inventory builds.

• Serve as the connective tissue between Sales, Finance, Product, and Operations—ensuring everyone is working from the same numbers.

Required Qualifications

• 5+ years in supply/demand planning, inventory management, or purchasing for a multi-channel consumer products business.

• Deep Amazon FBA expertise: hands-on experience with FBA inbound workflows, restock limits, IPI management, shipment plans, and Seller Central operations.

• Multi-channel retail experience: proven track record managing inventory and replenishment for national retailers (grocery, mass, drug, off-price).

• ERP proficiency: experience working in an ERP system (Fulfil, NetSuite, SAP, or similar) for purchasing, inventory, and order management.

• Advanced Excel/Google Sheets: pivot tables, VLOOKUP/INDEX-MATCH, data modeling, and scenario analysis are second nature.

• Strong analytical mindset: comfortable pulling data, identifying trends, and translating insights into action.

• Excellent communication: ability to work across departments and communicate clearly with leadership, sales, and external partners.

What Sets You Apart

Beyond the technical requirements, we place enormous value on intangibles. The right candidate will bring:

• Ownership mentality — You don’t wait to be told. You see what needs to happen and you handle it.

• Consistency — Your work product is reliable, thorough, and delivered on time, every time.

• Proactive reporting — Reports land in inboxes before anyone has to ask. You anticipate what leadership needs.

• Collaborative demeanor — You work well across departments, handle feedback gracefully, and make the people around you more effective.

• Calm under pressure — Retail timelines are unforgiving. You stay composed, prioritize clearly, and execute.

• Attention to detail — The numbers are always right. The reports are always clean. Nothing slips through.

Job Overview:

The Web Accessories Team is responsible for the creation and maintenance of product associations between all items in the B&H catalog. The department’s aim is to clearly advise customers about any accessories that are required or otherwise recommended for the main item’s probable application.

The Accessories Specialist utilizes in-depth knowledge of product compatibility and usage to recommend appropriate accessories. In conjunction with monitoring sales performance and customer feedback on associated products, the Specialist seeks to maintain product relationships based on the accessory’s appeal, benefit, and utility to the customer. Core responsibilities include the creation and maintenance of accessory relationships (using a combination of manual and rule-based methods); maintaining consistency and clarity across accessory labels, templates, and messages; keeping up with daily maintenance of new and discontinued products; and seeking ways to improve and promote accessories quality.

Essential Responsibilities:

• Conducts extensive research within assigned categories to determine appropriate accessory matches; is diligent about staying current on product knowledge and expanding scope to new and emerging technologies
• Utilizes basic merchandising techniques to determine optimal accessory priority
• Determines all compatible accessories and label order
• Sets flags to ensure proper listing of required vs. recommended accessories
• Reviews accessories recommendation strategy based on individual and departmental reporting
• Communicates with Manager to ensure that product associations align with B&H’s overall goals
• Partners with Buyers and Sales staff to prepare for and respond to company and customer needs
• Collaborates with Navigation Architects to update refinement data for Accessory Rules
• Makes updates to accessory listings based on various reporting item summaries
• Assists in data acquisition and/or entry of refinements needed for rule creation
• Creates customer-facing product groupings

Additional Responsibilities:

• Special projects as assigned by Manager

Specific Knowledge, Skills and Abilities:

• Possesses extensive product knowledge of pro video gear, PTZ cameras, video rigs, gimbals and drones
• Must be detailed-oriented and have organizational skills
• Solid verbal and written communication skills
• Basic to intermediate Excel
• Ability to analyze and interpret reports
• Basic understanding of website structure, category hierarchy and refinement filtering
• Understanding of target customer needs and online shopping behavior
• Basic merchandising skills
• Ability to work under pressure, prioritize tasks, and meet deadlines

Preferred Education, Experience and Licenses:

• Minimum 2-4 years experience in either selling professional or consumer level technology or utilization of professional or consumer level electronics

This position focuses on sales and business development within the sports and advertising sectors. The role requires a strategic approach to market growth and client acquisition. Key responsibilities include:

- Developing and executing sales strategies

- Building and maintaining relationships with key clients

- Identifying new business opportunities

- Collaborating with cross-functional teams to achieve business goals

The ideal candidate will have a strong background in sales, with a focus on the sports and advertising industries. Excellent communication and negotiation skills are essential, along with the ability to thrive in a dynamic and competitive environment.

Unleash your expertise in pricing execution by leveraging pricing models, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Junior Associate within the Payments Strategy & Transformation Pricing team, you will be responsible for taking pricing decisions from initial conception through to execution and ongoing implementation. A core part of the Business Transformations group, the team largely operates on a deal-by-deal basis, supporting Payments Sales teams on everything related to deal pricing including deal price modeling, governance & approvals, and billing & implementations.

Job Responsibilities:

• Lead complex pricing execution scenarios and ad-hoc requests in our largest (\"Enterprise\") global clients
• Act as a liaison between Sales and Product teams by providing innovative solutions that considers holistic client relationship as well as product specific concerns
• Improve pricing models used for our largest and most complex deals
• Improve controls over data inputs, outputs and development of model efficiencies
• Integrate pricing models of targeted product and cross-business strategies and opportunities
• Develop client-based reporting to aid Sales in pitching our unique offerings and potential client savings
• Facilitate custom deal review, including sensitivity and scenario planning
• Map and reconciliation of financial data and reporting used to drive Treasury Services pricing

Required Qualifications, Capabilities, And Skills:

• 3+ years in pricing, product, Treasury Services Sales, finance or consulting roles
• Strong financial modeling experience, including financial statement analysis, business case development, and comfort with statistical techniques
• Detail-oriented approach to problem-solving; able to break down and structure complex problems, then develop data-driven solutions to guide management decision-making
• Executive presence, including the ability to communicate findings from data analysis in a concise manner to senior stakeholders
• Strong interpersonal skills, including comfort working with cross-functional stakeholders of all levels to achieve team goals based on guidance provided
• Ability to think strategically and proactively create new solutions for
• Strong project and process management skills
• Excellent command of MS Excel and PowerPoint; familiar with analytical and data visualization tools (e.g., Tableau, Alteryx etc.)

Preferred Qualifications, Capabilities, And Skills:

• Payments experience preferred (e.g. Treasury Services)
• Experience with a focus on pricing and/or valuation
• Experience in F&BM or FP&A
• Experience at large financial institution

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.

Rilla is the leading conversation intelligence software for outside sales. Think solar, roofing, and real estate sales reps. They talk to customers face to face, our mobile app records their conversations, and our AI automatically transcribes and analyzes their conversations to help them improve their sales. Our vision is to bring the power of conversation intelligence from the Zoom meeting and the call center to the more than 10M salespeople who work offline. We're growing 20% MoM, have hundreds of clients, including Fortune 500 companies, Net Revenue Retention above 150%, an NPS higher than the iPhone's, and we are cash flow positive! We are one of the fastest growing startups in the world right now and in history. We're backed by Byron Deeter (one of the best investors of all time) from Bessemer Venture Partners, the top Cloud investor in the world. And we're a Cloud 100 Rising Star company.

Rilla's Customer Success Team sits at the unique intersection of customers, product, and go to market. In this role, your mission will be to deeply understand our customers' most pressing challenges, collaborate closely with our sales and product teams to successful onboard and implement Rilla, and leverage data and financial analysis to achieve account growth. Your contributions will be instrumental in driving our customers' revenue growth and align their success with Rilla's growth. You will play a critical role in maintaining one of our key metrics - Net Revenue Retention - an important component of Rilla's ongoing growth and success.

You'll be responsible for:

• Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla.
• Build relationships with our clients and develop deep empathy for their workflows and requirements. This will involve visiting clients in person.
• Measure and communicate impact through the use of product analytics and financial metrics, including ROI analyses and case studies.
• Drive customer account growth through persuasive storytelling supported by data, taking ownership of the NRR metric.
• Coordinate with our Account Managers to drive large upsell opportunities for enterprise customers.

Who You Are:

• A customer obsessive. Someone who deeply cares about delighting clients and solving their pains, not about vanity metrics.
• An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you're constantly seeking discomfort.
• A team player. You love giving and receiving feedback and learning and growing as a team.
• Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail because it means you get a new opportunity to learn more.
• Affinity for the unconventional. You get a kick out of rejecting conventional wisdom. And you're not afraid to try weird, crazy, and quite possibly stupid ideas.
• Extremely focused. You practice extreme focus in everything you do. You're always looking to prioritize your time and resources to maximum efficiency.

What We Need:

• Excellent communication skills.
• You can move, think, act, and learn extremely fast.
• You have an insane intrinsic drive and hustle in you that makes you want to learn more and do better every day.
• You're energized by building a startup from the very beginning working in the offic