Sales Jobs in Balboa, CA

The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the “Best Value” supplier in the industry.  

The Customer Support / Quality Lead is responsible for providing customer service support, including quotations, delivery information and technical information. Coincidently ensures consistent, compliant, and accurate execution of quality processes by guiding frontline quality activities, resolving issues, and supporting continuous improvement across operations.

Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description – other tasks may be assigned and expected to be performed.

Customer Service Functions

• Handles customer requests including quotes, orders, follow-up and delivery information.   
• Provides customer service support, including providing technical information and explanations to customers.
• Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs. 
• Meets established order entry goals.
• Supports members of the outside sales team in daily activities.
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
• Works well in a team environment to solve customer issues.
• Communicates issues and problems with management in a timely manner.
• Maintains superb attention to details.
• Maintains detailed documentation to support decision and ensure continuity of service.

Quality Assurance Functions

• Ensures the performance of quality assurance functions are conducted in the most efficient manner.
• Looks for opportunities to eliminate non-value-added operations and improve processes.
• Assists with the development of plans and strategies to enhance production.
• Lead efforts toward achieving and maintaining ISO 9001 certification.
• Creates, revises, and controls, Quality manual, SOPs, Work Instructions, Forms, and quality procedures.
• Identifies gaps. Ensures root cause analysis and corrective actions are implemented. 
• Collecting and reporting of KPIs for quality management.
• Coordinates resources required to address quality concerns.
• Ensures documentation meets internal and external requirements (e.g., ISO clauses, regulatory expectations). 
• Prepares for and supports customer/certification/regulatory audits; coordinates responses and follow ups. 
• Preserves and maintains training records; ensures staff are trained on relevant procedures, changes and expectations. 
• Manages controlled records (inspection logs, audit reports, risk files) to ensure traceability and retention.
• Conducts internal audits.
• Serves as a cross-functional advisor.
• Other tasks/functions as assigned. 

• Associate’s degree or equivalent.
• 2-3 years of Customer Service experience, preferably in a manufacturing environment. 
• Knowledge of ISO 9001 requirements preferred.
• Acts positively upon constructive criticism and coaching.
• Work independently and in a group across all levels of the organization.
• Ability to multi-task and prioritize work based on deadlines.
• Handles confidential information discreetly.
• Highly detail oriented.
• Communicates clearly and comfortably with all employees. 
• Conducts self professionally & ethically.
• Remains calm under pressure. 
• Places a high emphasis on excellent customer service. 
• Fosters and supports a teamwork environment. 
• Knowledge of order entry/enterprise systems, preferably QAD and Goldmine.
• Strong computer skills with demonstrated knowledge of Microsoft Office programs: Word, Excel, and Outlook

Learn more about U.S. Tsubaki at:    

U.S. Tsubaki offers a competitive compensation and benefits package, including health benefits effective on date of hire, dental and vision benefits effective on the first of the month following date of hire, Paid Time Off ("PTO"), 10 paid holidays, generous 401(k) match and profit sharing, annual bonus potential, life insurance, short and long-term disability, flexible spending accounts, commuter benefits, education reimbursement, home and auto insurance discounts, and pet insurance. 

The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors. 

Applicants must be authorized to work for any employer in the United States. Tsubaki does not sponsor or take over sponsorship of employment visas.

Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability

PM21

Compensation details: 6 Yearly Salary

PIa783c34f07e7-3631

Job Title: Product Manager

Location: Irvine, CA

Reports to: Director, Product Manager

FLSA Status: Exempt

About Our Organization: RIS Rx (pronounced "RISE Rx") is on a mission to make every dollar allocated for affordability count, delivering true impact for the patients and pharma manufacturers we serve. We’ve built the industry’s first real-time, pharmacist-led GTN Revenue Performance platform, restoring trust, visibility, and integrity to patient affordability.

What sets us apart? Our team combines deep pharmacy roots with cutting-edge technology, tackling patient access barriers in smarter, more human ways. Our people-first culture means you’ll find career growth, great benefits, and a supportive environment waiting for you, because we believe when people thrive, everyone wins.

Join us and help shape a better, brighter future for patient access.

Job Summary

We are seeking an experienced Product Manager to lead the vision, strategy, and execution of innovative software solutions that address key challenges in healthcare technology. This role will focus on driving patient affordability, optimizing gross-to-net (GTN) processes, and mitigating risk for pharmaceutical manufacturers. The Product Manager will serve as the bridge between business, technical, and clinical stakeholders, ensuring products deliver measurable value and align with company objectives. The ideal candidate is a strategic thinker with strong analytical skills, a proven ability to manage the full product lifecycle, and a passion for improving outcomes in the pharmaceutical and healthcare space.

Responsibilities

• Define and own the product vision, strategy, and roadmap for software solutions that address healthcare technology challenges, including patient affordability, gross-to-net (GTN) optimization, and risk mitigation for pharmaceutical manufacturers
• Translate complex business requirements into clear product specifications, user stories, and acceptance criteria for engineering teams
• Collaborate closely with engineering, pharmacists, operations, data analysts, and business stakeholders to ensure product initiatives align with company objectives and customer needs
• Drive the full product lifecycle from ideation to launch, including requirements gathering, prioritization, development, testing, release, and post-launch evaluation
• Lead backlog grooming, sprint planning, and cross-functional standups, ensuring timely delivery of high-quality product releases
• Analyze solution usage data, industry trends, and feedback to inform product decisions and identify new opportunities for innovation and differentiation
• Partner with marketing, sales, and customer implementation teams to support go-to-market activities, product positioning, and customer adoption
• Establish and track key performance indicators (KPIs) to measure product success and drive continuous improvement
• Maintain deep awareness of pharmaceutical trends, regulatory requirements, and competitive landscape to guide long-term product strategy
• Serve as the voice of the customer and ensure that product decisions balance user needs, business objectives, and technical feasibility

Skills

• 5+ years of experience in product management, preferably in healthcare technology, SaaS, or pharmaceutical services
• Experience using product management software (e.g., Jira, Aha!) to manage roadmaps, backlogs, and requirements
• Proven track record of managing software products from concept through launch and iteration
• Strong understanding of Agile/Scrum methodologies and experience working with engineering teams in iterative development environments
• Familiarity with healthcare or pharmaceutical industry processes strongly preferred
• Experience working with cloud-based platforms (AWS or similar), data analytics tools, and software development concepts
• Strong analytical skills with ability to interpret usage data, market research, and financial metrics to drive product decisions
• Excellent leadership and collaboration skills, with experience influencing stakeholders across technical and non-technical teams
• Exceptional communication skills with the ability to explain product decisions and technical trade-offs clearly to executives, customers, and development teams
• Ability to balance strategic vision with day-to-day execution and delivery in a fast-paced environment
• Strong problem-solving skills and the ability to anticipate and resolve complex product challenges

Education

• This position requires a Bachelor’s degree; MBA or advanced degree preferred

What we offer:

• Free gym membership
• Modern office
• Annual merit-based salary increases
• 401(k) with annual company match
• Medical - RIS Rx covers 100% of the employee’s base HMO medical plan
• Voluntary Dental, Vision & Life Insurance
• Flexible Savings Account (FSA)
• Paid Holidays
• Time off that grows with you:
• 3 weeks PTO 0-2 years
• 4 weeks PTO after 3+ years
• 5 weeks PTO after 5+ years
• Recognition programs that celebrate impact and results
• Mentorship and coaching opportunities
• Clear growth paths and career development support
• Fully stocked snack kitchen
• Company-paid lunches

Job Title: Loyalty Program Coordinator

Pay Rate: $26-$28/hr DOE

Duration: temp-to-hire

Location: Irvine, CA 92618 (full time onsite)

Job Summary

The Loyalty Programs Coordinator supports marketing initiatives designed to enhance customer engagement and brand loyalty. This role is primarily responsible for coordinating and administering the Marketing Development Funds (MDF) program, managing program communications, and supporting marketing and sales initiatives.

The position requires strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously in a fast-paced environment.

The coordinator will collaborate closely with internal marketing and sales teams, customers, and third-party vendors to ensure efficient program administration, successful event execution, and high-quality customer support.

Key Responsibilities

Marketing Development Funds (MDF) Program Administration

• Manage the day-to-day administration of the MDF program, including monitoring account activity, tracking budgets, and maintaining accurate records within the MDF portal.
• Provide timely customer support and respond to inquiries related to the MDF program and participation requirements.
• Review and process pre-approval submissions and reimbursement requests to ensure compliance with program guidelines and policies.
• Collaborate with Inside Sales and National Sales Managers to allocate program budgets to key accounts and support marketing initiatives.
• Generate recurring and ad hoc reports to support program performance tracking and management decision-making.
• Assist in the annual review and update of MDF program guidelines and policies.
• Coordinate with third-party platform providers to support portal maintenance and program functionality.

Event Coordination

• Plan and coordinate logistics for customer and marketing events, including travel arrangements, itineraries, catering, and venue coordination.
• Manage internal and external meetings and events that may include up to 200+ attendees.
• Serve as an on-site host for select events and after-hours customer engagement activities.
• Work with internal teams and vendors to ensure events are executed smoothly and meet program objectives.

Administrative & Program Support

• Monitor and route incoming customer communications through phone and email channels.
• Track MDF program expenses and ensure proper approvals and documentation are obtained.
• Assist with financial reconciliation and reporting related to program expenditures.
• Maintain organized documentation and ensure accurate recordkeeping for compliance and reporting purposes.
• Provide general administrative support to the marketing team as needed.

Qualifications

Minimum Qualifications

• Strong customer service orientation with excellent written and verbal communication skills.
• High level of organization, accuracy, and attention to detail.
• Proficiency in Microsoft Office 365, particularly Excel (including PivotTables, lookup functions, and data analysis).
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Preferred Qualifications

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Experience in B2B marketing, customer loyalty programs, or channel marketing initiatives.
• Experience supporting industries such as plumbing, HVAC, construction supply, or wholesale distribution.
• Previous experience coordinating corporate or customer-facing events.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington.

Seeking an experienced Director of Service Operations to lead and elevate national service performance. This role is responsible for delivering exceptional customer support, optimizing field operations, and ensuring strong alignment between internal teams and an external dealer service network.

Key Responsibilities

• Lead, mentor, and develop the service organization, including technical support, dispatch, warranty, coordination, training, and field service teams.
• Oversee national day-to-day service operations to ensure timely, high-quality customer support and field response.
• Own warranty claim processes, root-cause analysis, and corrective action initiatives to improve product reliability and customer satisfaction.
• Direct parts, dispatch, and service coordination functions to optimize scheduling, resource allocation, and issue resolution.
• Establish and lead service training programs supporting continuous development of customer service and technical personnel.
• Drive operational excellence through KPI development, performance tracking, and implementation of standardized operating procedures.
• Partner closely with engineering, production, and sales teams to translate customer feedback into product and process improvements.
• Strengthen relationships with a nationwide dealer service network, ensuring alignment on performance expectations, training, and service standards.
• Deliver executive-level reporting on service performance, trends, risks, and improvement opportunities.
• Foster a culture of accountability, collaboration, and customer-first execution across the service organization.

Qualifications & Experience

• 5–10 years of leadership experience managing service or technical support organizations within manufacturing, automotive, industrial equipment, or related technical environments.
• Demonstrated success leading cross-functional service teams in fast-paced, customer-driven organizations.
• Strong understanding of field service workflows, warranty management, parts operations, and customer service best practices.
• Proven ability to analyze performance data, establish measurable goals, and drive operational accountability.
• Excellent leadership, communication, and stakeholder influence skills.
• High emotional intelligence with a coaching-oriented leadership style.
• Technical aptitude related to electrical, mechanical, or charging systems strongly preferred.
• Passion for building scalable service organizations and delivering exceptional customer experiences.

Product Development Manager - hardgoods

This role supports the planning, development, and release of consumer-focused products within assigned categories. The Product Manager partners with cross-functional stakeholders to translate customer needs into clear product requirements, coordinate execution across teams, and help drive successful launches and ongoing product performance.

Key Responsibilities

• Contribute to category plans by helping define product direction, timelines, and release milestones.
• Research customers, competitors, and market dynamics to uncover trends, unmet needs, and product opportunities.
• Work with internal teams (e.g., sales, marketing/brand, design/creative, operations, and engineering/development) to support product creation and launch readiness.
• Help document product requirements, user needs, and feature details; maintain organized records as products progress through development.
• Coordinate launch deliverables such as imagery, product content, sales enablement materials, and channel-ready assets in partnership with creative and digital teams.
• Support SKU setup, pricing/cost inputs, assortment updates, and other lifecycle activities from introduction through end-of-life.
• Track product results post-launch, summarize insights, and recommend improvements for future iterations and releases.
• Manage multiple workstreams at once, ensuring alignment on priorities, dependencies, and deadlines.

Qualifications

• 2–3 years of experience supporting product management, product development, or category management for consumer products
• Experience collaborating with technical or development teams to define and maintain product requirements and specifications.
• Bachelor’s degree in business, marketing, economics, or a related discipline
• Strong analytical skills with the ability to synthesize qualitative feedback and quantitative data into actionable insights.
• Clear written and verbal communication skills, including comfort presenting updates to stakeholders.
• Highly organized, detail-oriented, and proactive, with strong follow-through.
• Collaborative working style and ability to build productive partnerships across functions.

SENIOR LEAD FRONT DESK HOST

About us: 

Speir Pilates is the lifestyle pilates brand for the modern, everyday individual. It’s Speir’s mission to create accessible pilates and fitness opportunities for everyone, helping them feel strong, energetic, capable and supported throughout their daily lives. It’s our goal to lead the pilates and wellness industry by example and spread good vibes through a supportive community where every individual is valued.

Speir has led the pilates and wellness industry by example, demonstrating that you can create an accessible (REAL) fitness + pilates brand that prioritizes quality, diversity, equity and inclusion. Everyone deserves to feel healthy and fit, regardless of shape, size

Summary of responsibilities:

• Support supporting our leaders + community - This role will be pivotal in aiding the Director of Operations and Sales in support of the member experience across all studios, community events for membership retention and engagement, sales initiatives, and training support.
• Help us develop and grow a team - Our teams are made up of full-time and part-time staff. We are all committed to hiring and developing each other the best ways we can.
• Operational excellence- We are all committed to the oversight of day-to-day business in the studios by monitoring, auditing, and replenishing all things needed to run smoothly. 
• Innovate and simplify- Collaborate with other team members across the organization and are obsessed with figuring out ways to innovate and simplify.
• Drive member retention- Foster an inclusive and welcoming environment across our studios where team members are accountable for delivering exceptional service. We are all committed to making sure our current members will always love coming here and want to come back, while our new potential members can see themselves fitting in.
• Create safe, healthy and productive culture within the studio- Ensure a safe working and member environment as well as necessary repairs and maintenance work. Guarantee that the studios runs smoothly, cleanly, and complies with all policies and procedures. Oversee all ordering of supplies, inventory, and waste tracking.
• “How can I help?” mentality- We all commit to helping in any way possible to each other. No job is too big or small, and we commit to showing up for each other with kindness, compassion, fun, and respect. 

About the Role:

The Front Desk does everything from scheduling personnel, checking-in clients, tidying the studio and ordering supplies to being the sales leader of the studio to grow sales and profits.  The Front Desk must enjoy interacting with clients, stay cool under pressure, enjoy sales and must love what they do. Overall, the Front Desk must have a strong sense of ownership, loyalty and involvement to make the studio profitable each month per company goals. In this role as the Senior Lead Front Desk Host, there needs to be an elevated sense of ownership in regards to the brand’s success, the growth of the team in your studio as well as supporting the growth of the other Leads in other locations, and overall the growth and success of your location and the other locations combined. This role is utilitarian in the sense of jumping into support of the studios where needed as things unfold. 

Duties & Responsibilities:

• Help Director of Sales / Operations with additional tasks including but not limited to:
• Schedule support / creation for FD Hosts and Lead FD Hosts
• This person will also be responsible for helping cover shifts if and when there is no additional coverage amongst the other team members
• This person may flex into helping support in other locations for training, hiring, and community engagement support
• Follow up with clients around membership - acquiring new members to our studios and helping support membership for our current members 
• Making calls to members to utilize their packages 
• Call members on their milestone dates to build community support 
• Converting members who visit on intro visits or drop in sessions not memberships or packages
• Assist with freezing and cancellation of memberships
• This role will also jump into helping resolve membership needs in other locations for others leads as needed
• Support with supply orders within the studio and managing our inventory 
• Support with scheduling personal, semi personal, and small group sessions for members and future members 
• Assist / aid in Mariana Tek + all other tech programs we use in studio to support optimal success for the internal teams and members 
• Show up to events or experiences we host / help put on events or experiences for our members and future members 
• This person will be on the ground for their own studio events while also taking on supporting in scheduling other studio events with the other leads and Dir. of S&O
• They may on the rare occasion need to be at the events of other locations with as much notice in advance as possible 
• Loves to be the face of the brand! This person understands what it means to be “on brand”, loves taking care of our community, and keeps the studios best interest at heart
• Interact with clients and deliver a high level of customer service at all times in a professional, courteous, sensitive and friendly manner. 
• Maintain positive energy and high-end feel to the studio, by remembering clients and their names, answering phones and emails appropriately, welcoming guests, answering questions, resolving conflicts, helping the teachers, etc. 
• Make sure you and the entire staff are working as a team to keep common areas neat and clean for both appearances and safety. Manage and coordinate periodic cleaning staff
• Help teachers set up appropriate props and apparatus for each class. Help the teacher put away items and reset for the following class
• This person will work closely with the Lead Instructor of their region to ensure they are set up when it comes to their needs in the studios
• Motivate staff by acknowledging strong performance. Give constructive feedback in a timely manner to elevate individual output and eliminate conflict
• Report performance deficiencies to management, as appropriate
• Actively sell and promote studio products and classes and monitor theft
• They will be involved in the help of facilitating additional training with the Dir. of S&O in regards to sales, sales support, membership offerings, etc. 
• Stay knowledgeable about all of our products and classes
• Although we absolutely do not require experience or a background in pilates, we do want to bring people onto our team who have a strong interest in taking the classes and loving our product we have to offer!
• Stay knowledgeable about competitive products, classes and programs
• Maintain accurate, thorough and timely data/information in all appropriate systems for reporting and statistical purposes and provide quantitative and qualitative analysis and feedback as requested
• Help organize weekly meetings and special events
• As-needed, help in leading/supporting staff meetings
• Any other tasks required to operate the studio and help meet company goals

About the Company:

Speir Pilates is a privately held boutique Pilates studio in West Hollywood and Venice, with plans for additional expansion.  We offer group Pilates classes developed by celebrity instructor, Andrea Speir. Each class fuses pilates with intense circuit training, great music and positive vibes. We believe that with attentive customer service, highly skilled teachers, an upbeat environment and a strong sense of community, our clients will get the best, sweatiest and most invigorating Pilates experience available.

• Hospitality, retail or customer service role - health and wellness is strongly preferred however not required
• Working on a team and being a part of a team-based environment
• Customer-facing experience is strongly preferred
• Leading a team of at least 5 or more 
• Although leading other leaders is not required, former knowledge or references of working with other leaders will be required to be considered 
• This specific lead role needs to have a strong emphasis on either community and partnerships / events, people leaderships / training, or sales (come prepared to discuss in the interview)
  

• Prolonged periods of sitting or standing 
• Extended periods of computer and phone usage 
• Being on-site for all shifts
• Weekend availability
  

• Health insurance and full time hours (30 per week)
• 401k
• Weekly pilates
• 5 days of PTO

Your unique experiences are valuable. Any additional skills you have that aren’t on our  qualifications list could make you a top candidate and supersede our pre-written  qualifications. We encourage you to apply.  

Join the Speir Pilates talent community:  

At Speir Pilates, we welcome people from all backgrounds, ethnicities, cultures, and experiences. We are committed  to a diverse, equitable and inclusive workplace. Speir is an equal opportunity employer. We do not  discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship,  marital or family status, disability, gender identity or expression, veteran status, or any other legally protected  status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in  the job application or interview process, to perform essential job functions, and to receive other benefits and  privileges of employment.

Title: Founder's Associate / Executive Assistant

Location: Irvine, CA

A founder in Orange County is launching a new clothing resale and live commerce venture and is seeking a highly motivated and entrepreneurial individual to join as employee number one helping build the business from the ground up.

The business will primarily sell clothing through live stream platforms such as Whatnot and other online resale channels. The role combines elements of startup operations, live streaming sales, e-commerce fulfillment, and founder support.

This is a unique opportunity for someone who enjoys fast paced environments, wants exposure to entrepreneurship, and is excited about helping launch a brand in the rapidly growing live commerce space.

The venture is being launched with strong financial backing and long term resources, offering meaningful runway to grow the business.

Responsibilities

Business Operations

• Assist with launching and operating live commerce sales events
• Manage order fulfillment including packing, shipping, and logistics
• Assist with inventory management and product preparation
• Help source clothing vendors and inventory
• Support product listing and organization across resale platforms

Live Streaming and Sales

• Assist with live streaming sales events and product demonstrations
• Operate streaming equipment including camera, lighting, and setup
• Help present or model clothing during live sales events
• Eventually lead or host live streaming sales independently

Founder Support

• Assist with day to day logistics and scheduling
• Run errands and support operational needs of the business
• Occasionally assist with childcare or transportation for the founder's children as schedules require

Ideal Candidate

• Entrepreneurial and excited about startups
• Highly organized and proactive
• Tech savvy and comfortable learning new platforms and equipment
• Comfortable on camera and well presented
• Strong multitasking and communication skills
• Interest in fashion, resale, social commerce, or e commerce

Schedule

Typical schedule will be approximately 9 to 5, with flexibility required for occasional evening or weekend live stream sales events, which are often peak viewer times.

Opportunity

This role offers the opportunity to join a well funded startup venture at the ground level and work directly with the founder in building a new brand in the live commerce space. As the business grows, the right individual will have the chance to take on increasing responsibility across operations and live sales.

Our client is looking for a Business Analyst who can help bridge the gap between business goals and technology solutions. In this role, you'll take ownership of Salesforce system support and enhancement, working closely with cross-functional teams to ensure business needs are translated into actionable technical requirements. If you thrive in a fast-paced environment and enjoy solving problems that make systems more efficient, this could be a great fit.

• Location: Irvine, CA (Onsite 4 days a week)
• Long term contract
• No Visa Sponsorship Available for this role, We can not work corp to corp.

Responsibilities:

• Provide daily support and enhancements for Salesforce and integrated web systems, including troubleshooting, break-fix support, and minor updates
• Lead the full lifecycle of user requests—gathering requirements, conducting analysis, creating functional designs, and supporting testing and documentation
• Act as the go-to liaison between business users and technical teams, translating business needs into clear technical solutions
• Manage all phases of UAT, including test planning, training users, coordinating testing, and tracking outcomes
• Build dashboards and reports, maintain support tickets, and keep communication flowing with stakeholders at all levels

We are looking for:

• 3+ years of experience as a Business Analyst working with CRM platforms -Salesforce.
• Strong communication skills and the ability to lead meetings, write clear documentation, and interface with both technical and non-technical audiences
• Experience designing process flows and wireframes or mockups to support solution design
• Ability to manage service desk tickets and triage user issues effectively and efficiently
• Salesforce certifications are a plus, especially in Sales or Experience Cloud
• Excellent communication skills

The Customer Service Manager is responsible for overseeing daily customer support operations and leading a team of Customer Service Specialist for Layn USA. This role ensures high-quality service delivery, resolves escalated customer issues, and drives improvements in customer satisfaction, operational efficiency, and team performance. The Customer Service Manager provides leadership, coaching, and strategic direction to maintain a high-performing customer support team.

I. Specific Tasks, Duties and Responsibilities:

• Ensure prompt and professional resolution of customer inquiries and complaints.
• Manage complex or escalated customer issues and provide appropriate resolutions.
• Develop and maintain customer service policies, procedures, and best practices.
• Identify operational inefficiencies and implement process improvements.
• Collaborate with other departments to resolve recurring customer issues.
• Coordinate shipment of customer samples and ensure proper documentation and tracking.
• Oversee daily customer service operations across phone, email, chat, and other channels.
• Work with the operations and warehouse teams to maintain visibility of sample inventory and finished goods availability.
• Track sample requests and follow-ups through Zoho to support the commercial team’s sales activities.
• Provide ongoing coaching and professional development opportunities for team members.
• Ensure staff are knowledgeable about company products, services, and policies.
• Implement training programs to improve service quality.
• Supervise, coach, and mentor a team of customer service representatives.
• Conduct hiring, onboarding, and ongoing training for new and existing staff.
• Set performance goals and conduct regular performance evaluations.
• Foster a positive, collaborative team environment.

III. Essential Skills and Experience:

• A preferred qualification is an Associate’s Degree in Business, Management, Communications, or a related field.
• Experience in the Ingredient or Food Science Industry is a plus.
• 3–5+ years of experience in customer service, with at least 2 years in a supervisory or management role.
• Strong leadership and team management skills.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Experience with CRM platforms and customer support software a plus
• Ability to make informed operational decisions.

IV. Dimensions of Position:

Scope of Responsibility

Direct Reports: up to 6

V. Physical Requirements and Safety Considerations of the Position:

Essential Physical Job Requirements:

• Ability to sit for extended periods while working at a computer or workstation.
• Ability to use a computer, keyboard, mouse, and telephone for prolonged periods.
• Ability to communicate clearly and effectively with customers and team members in person, by phone, and through electronic communication.
• Ability to occasionally move throughout the office to support team members or attend meetings.
• Ability to read and interpret information on computer screens and written documents.
• Ability to occasionally lift or move office materials up to approximately 10–15 pounds (e.g., files, office supplies, or equipment).
• Ability to maintain focus and attention in a fast-paced customer service environment.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

• Thrives in an environment that rewards for delivering world-class service and delighting our guests.
• Provide outstanding service experience for every customer and guest. Maintain a welcoming, professional, visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner representing the Company's brand image.
• Accurately and efficiently process sales orders, adhering to cash handling protocols. Aid customers with credit applications and financing matters as required while maintaining thorough documentation of sales transactions
• Address customer concerns independently whenever possible
• Aid in store opening and closing activities, including cash reconciliation and completion of daily checklists
• Support inventory management and loss prevention procedures, including participation in bi-annual inventory check
• Meet and exceed sales goals, align to KPI's and performance standards
• Complete any additional tasks as assigned by management

• Legally authorized to work in the US.
• At least 18 years old
• Ability to lift, tug, and pull 25 lbs with or without accommodation.
• High school diploma or equivalent, preferred
• 1 year customer service and/or sales experience, preferred
• Gets charged up by interacting with others, by being outgoing, friendly, and easy to talk to
• Conveys information in a way that inspires action
• Gets excited by developing and sharing fresh ideas
• Ability to work flexible hours, including weekends and holidays
• Communicates information in a motivating manner that prompts action
• Flourishes in an environment that values exceptional service and customer satisfaction
• Maintain reliable attendance

• Extended health, dental benefits, and vision insurance
• Employee Discount from 10% - 30%
• Life/Disability Insurance
• Flex Spending Account
• 401K
• Paid Time Off