Sagemcom Router Jobs in Usa

Job Description-

• Infrastructure Repair Technician - Data Center (NetOps)
• Job Summary:
• An Infrastructure Repair Technician plays a vital role in ensuring the seamless operation of infrastructure and equipment within our fast-paced data center environment. As a key member of the Edge Network Service Repair Team, you will be responsible for providing expert repair services, troubleshooting complex issues, and collaborating with cross-functional teams to drive resolutions on cutting-edge technology.
• Key Responsibilities:
• Troubleshooting and Resolution: Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices, utilizing advanced technical skills and knowledge of industry-standard tools and methodologies.
• Repair and Replacement: Perform repairs and replacements of faulty components, including but not limited to:
• Server hardware (e.g., GPU, CPU, Motherboard)
• Storage systems (e.g., Hard Drives, SSDs)
• Network devices (e.g., Switches, Routers, Firewalls)
• Ticket Management and Closure: Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently.
• Root Cause Analysis: Participate in root cause analysis of highly technical issues within the data center, collaborating with cross-functional teams to identify and address underlying causes.
• Collaboration and Communication: Collaborate with other technicians, engineers, and stakeholders to resolve complex technical issues, communicating effectively and escalating issues as needed to ensure prompt resolution.
• Process Improvement: Evaluate and identify areas for improvement in processes, tools, and systems, recommending changes to optimize efficiency and quality of work.
• Monitoring and Maintenance: Conduct routine monitoring of Task queue, Trouble Ticketing system, and Chatroom repair requests on equipment in the data center environment, ensuring prompt identification and resolution of issues.
• Documentation and Record-Keeping: Document all work performed within the ticket portal, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records.
• Inventory Management: Maintain receiving and installing network devices, spare parts, and RMA equipment from vendors, ensuring efficient inventory management and minimizing downtime.
• Training and Development: Participate in training and stay up-to-date with new technologies and techniques, enhancing your skills and expertise.
• Safety and Compliance: Adhere to safety procedures and protocols when working with electrical and mechanical equipment, ensuring a safe and compliant work environment.
• Customer Service: Provide exceptional customer service and support to internal stakeholders, responding promptly to requests and resolving issues efficiently.
• On-call Rotation: Participate in on-call rotation, providing after-hours support for critical related issues outside of regular business hours and regular business hour on-call support as scheduled.
• Travel Requirements: Travel up to 15% of the time, as needed, to support data center operations and participate in training or meetings.
• Requirements:
• Must be available to work a flexible schedule 24x7x365 to support business operations, including weekdays, weekends, and varying shifts. This role may require overtime exceeding 40 hours per week.
• 2+ years of experience in computer hardware, networking, and troubleshooting
• Strong technical background in computer hardware, networking, and troubleshooting
• Excellent problem-solving and analytical skills
• Ability to work effectively in a fast-paced, dynamic environment
• Strong communication and interpersonal skills
• Ability to lift up to 40 pounds and work in a physically demanding environment
• Degree in Computer Science, Engineering, or related field preferred
• Preferred Qualifications:
• 2+ years of experience in a datacentre environment, with a focus on server hardware, storage systems, and network devices

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Job Description

Under general supervision, the Seal Repair Technician is responsible for all processes related to disassembly and assembly of rotating equipment. The Seal Repair Technician follows instruction from a Repair job packet and router to perform DCI (Dismantle Clean and Inspect) and gives a written description of the wear and condition of critical components seal.

This position completes all inspection forms taking pictures of all critical components and uses inspection equipment for proper documentation of the assembly. With assistance identifies, inspects and evaluates material returned, determines repair operations, performs simple shop operations, verify specifications, initiate work and purchase orders.

Receives John Crane parts and materials returned by customers and branch offices. Evaluates from a condition of material, checks current drawing revisions and general product knowledge whether material is repairable or non-repairable.

• Identifies and inspects material returned.
• Ensures all components are properly cleaned and free from foreign material per departmental procedures
• Performs the assembly of the seal once the repair has been released to the shop and all components have been replaced or reconditioned and marked ready for assembly.
• Under close supervision, repairs returned seals and seal parts.
• May perform parts structuring, checks cost structure, and determines price of repair, ensures assembly is structured correctly, and price repair.
• Determines necessary repair operations, ensures BOM (bill of materials) / drawings / repair parts match.
• Performs simple operations on drill press (single spindle), tool post grinder, bead blast polisher and lapping machine.
• Verifies part specifications with measuring instruments such as micrometer, vernier caliper, dial indicator and optical flats.
• May initiates purchase orders for new jobs if vendors are involved.
• Consults with Engineering or Sales departments as necessary.
• Maintains necessary records and small inventory of seal parts used for repair orders.
• Works from factory work orders, prints, rework orders and verbal instructions.
• Assists newer repair personnel as necessary.
• Sets up and troubleshoots lapping machines for repair maintenance.
• May perform direct contact with customers on service and/or phone, checks computer system for credit and address information, price repairs

Qualifications

• High School Diploma or equivalent.
• Experience in mechanical assembly positions
• Experience with mechanical seals is a plus

#Smiths

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Network, and Neurodiversity.

Purpose

The IT Field Engineer II will support physical deployment, maintenance, and troubleshooting IT hardware and cabling at Roseburg production sites, offices, and data centers. This position will actively collaborate with IT Infrastructure, Network, and System Engineers and may lead small site-level initiatives to ensure reliable manufacturing operations.

Key Responsibilities

• Deploy and Maintain Fiber Optic and Low Voltage Data Cabling Infrastructure
• Supervise and manage external HVAC, Power, Cooling, and Low Voltage contractors
• Design, implement, and manage Server room physical infrastructure(data racks, data cable routing, HVAC, and UPS power and power distribution).
• Implement and manage Access control and camera systems used in both security and process environments.
• Work with Engineering department and plant leadership to manage major construction projects that require additional IT physical infrastructure.
• Assist Core Infrastructure and Operations teams in the installation and configuration of computers, storage, switches, routers, wireless, and other IT infrastructure.
• Work with the service desk and support administrators to deploy devices such as desktops, laptops, mobile devices, and printers.
• Work as part of a virtual team with Automation to deploy HMI’s, PLC’s, and other operation system needs.
• Update and maintenance current as-builds for all infrastructure in netTerrain software Work with IT staff and plant staff to support and may lead capital improvement projects as assigned
• May provide guidance to junior IT Field Engineers
• Models Company core values
• Follow Health & Safety policies and programs

Required Qualifications

• Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
• Four years of experience working in IT in an industrial production environment.
• Demonstrated safety focus
• Network skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure etc. (Cisco/Meraki)
• Physical Infrastructure installation skills such as data cabling, fiber optic splicing, UPS power and Datacenter cooling
• Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment
• Must be able to be on call for 24x7 manufacturing operations, including nights, weekends and holidays as required

Preferred Qualifications

• Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
• Experience interfacing with or supporting infrastructure needs of a process-control environment
• Experience with Schneider Electric UPS and HVAC Systems
• Experience with MDM and Desktop imaging, Microsoft Intune a plus.

About Roseburg Forest Products

Founded in 1936, Roseburg Forest Products is a privately held company based in Springfield, Oregon. With a legacy in sustainable forestry and innovative wood products manufacturing, we are a leading North American producer of engineered wood, exterior trim, plywood, lumber, and medium density fiberboard (MDF). Our products shape and support homes, workplaces, and industries, while our timberlands protect forest health for future generations and provide high-quality wood fiber for our integrated operations.

At Roseburg, we believe in making lives better from the ground up through the products we create, the relationships we build, and the communities we support. Our team of passionate professionals value safety, integrity, and excellence in all we do. From the mill to the forest to the office, you’ll find opportunities to grow and contribute to a company that cares for people, communities, and the environment.

Learn more about who we are and what we do at

Benefits at Roseburg

Roseburg offers a comprehensive and competitive benefits package to support the health, financial security, and well-being of our team members and their families. Key benefits include:

• Bonus opportunities based on company and individual performance
• 401(k) with up to 4% company match and 3% automatic company contribution
• Vacation starting at 3 weeks and 11 paid holidays per year
• Company-sponsored medical, dental, and vision insurance
• Company-paid life, AD&D, and long-term disability insurance options
• Mental health benefits for the entire family, including 8 free annual sessions per person
• Wellness programs and incentives, including biometric screenings & wellness challenges
• Paid time away from work for illness or injury, as well as paid parental bonding time
• Health Savings Account (HSA) with company contributions and Flexible Spending Account (FSA) options
• Company matchfor charitable contributions
• Education assistance and professional development support
• Financial and retirement counseling
• Additional voluntary benefits including pet insurance, student loan refinancing, and exclusive scholarships for child dependents, and more!

AN EQUAL OPPORTUNITY EMPLOYER INCLUDING DISABILITY AND VETERANS

The Order & Logistics Planner plays a key role in coordinating order processing, production planning, and logistics activities to ensure smooth daily operations. This position collaborates closely with estimators, operations leadership, supervisors, and customers to manage order details, timelines, and communication from order entry through shipment.

Key Responsibilities

• Review incoming purchase orders for accuracy and completeness; follow up with internal teams or customers to gather any missing information needed to process orders.
• Acknowledge purchase orders within the ERP system (JobBOSS) or customer platforms.
• Create and release job routers, ensuring all necessary documentation is included (e.g., drawings, paint specifications, quality requirements).
• Serve as a primary point of contact for customers regarding order status, scheduling, and shipping updates.
• Partner with the Production Manager and Director of Operations to maintain schedules and meet delivery deadlines.
• Assist with departmental scheduling and workload coordination.
• Coordinate incoming and outgoing shipments, including checking in drivers and verifying documentation.
• Prepare shipping paperwork, including pack lists and required stamps for completed jobs.
• Schedule freight and coordinate transportation with customers and vendors via email or customer portals.
• Maintain and update order tracking systems, including incoming order logs and active sales reports.

Qualifications & Skills

• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and organizational skills.
• Ability to work effectively across all levels of the organization.
• Proficiency with ERP systems (JobBOSS experience preferred).
• Team-oriented mindset with a proactive approach to problem-solving.

Looking for Voice / Unified Communications Engineer

LOCATIONS:

- Charlotte: NC

- Richmond: VA

- Kennesaw: GA

MUST HAVE: Agile tools (Jira)

Looking for a professional engineer with in-depth knowledge of carrier/transport and SIP access technologies. The position will Voice Access and Security Services Engineering team directly supporting Architecture and Engineering functions for Collaboration and Productivity products and solutions.

This resource working in this position will be responsible for development of:

Product Management Lifecycle Program schedules and tasks

Communication materials for senior leadership

Engineering documentation in relation to fast moving programs

Ability to partner with communicate to technical resources while concurrently delivering presentation materials and program management details to C-Level is critical to this roles success.

Key Responsibilities:

Provide program guidance and develop program timelines from an engineering point of view in partnership with our program management office

Develop ROM/SOW quotes for projects for equipment placement and licensing

Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests.

Directly support business initiated projects.

Direct and communicate with leadership on status of programs and open issues.

Provide local software and hardware support requiring complex integrated configurations in the areas of; Session Border Controller, Security Services, E911, SIP and Session Management, LAN/WAN, VoIP, Toll Free Engineering, with integrations to products such as Avaya, Cisco, and Genesys.

Complete SIT testing, document results, develop and write scripts, MOP and low level designs for implementation and configuration of Session Border Controller, Security Services, E911, and associated integrations.

Professional Competencies (Must Haves)

Experience in program communication and program management

Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.

Communication skills a must, powerpoint, visio, structured program updates

Must be highly motivated and a self-directed individual.

Experience with configuration and support experience in a complex multi-layered network environment.

Participate in cross-functional teams and ability to work effectively in a geographically dispersed team.

Experience working under tight deadlines and high pressure environment.

Technical Competencies

10+ Years telecommunications experience.

Strong knowledge of session border controllers and SIP Trunking at a carrier level

Knowledge of SIP, RTP/RTCP, ISDN, H.323, H248, MGCP, codecs is required.

Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.

Knowledge of LAN/WAN communications, switches and routers.

Extensive working knowledge of call flows, system architecture, design principles and implementation

Excellent troubleshooting and analytical skills.

Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations.

Additional Requirement

Strong knowledge of session border controllers; Ribbon 7k Session Border Controller and SIP/TDM Trunking.

Knowledge of SIP, RTP/RTCP, ISDN, H.323, H248, MGCP, codecs is required.

Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.

10+ Years telecommunications experience

3-5 years of experience in LAN/WAN networking

At a Glance

Company: Plastic Distributors & Fabricators, Inc. (an Evantic Company)
Location: Haverhill, MA (On-Site)
Job Type: Full-Time
Pay Range: $28 – $33 per hour (DOE)
Shift: 1st Shift | 7:00 AM – 3:30 PM (Mon–Fri)
Overtime: Available before or after shift as needed
Experience Level: Mid-Level (3+ years CNC routing or machining experience)

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Why This Role Exists

Plastic Distributors & Fabricators (PDF), part of the Evantic family of companies, is growing its precision plastics machining operations in Haverhill, MA.

This role supports increased demand for CNC-routed plastic components used in high-performance and industrial applications. The shop emphasizes long-term employment, process stability, and a clean, professional manufacturing environment.

This is not high-chaos production — it’s steady, process-driven routing work in a well-maintained facility.

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The Work You’ll Be Doing

In this role, you will:

• 
  
• Set up and operate Komo CNC Routers to machine precision plastic components
  
• Load materials and fixtures, verify workholding, and ensure proper alignment
  
• Read and interpret blueprints, technical drawings, and work orders
  
• Adjust feeds, speeds, offsets, and tooling to maintain part quality
  
• Perform in-process inspections using calipers, micrometers, and other measuring tools
  
• Monitor machines for proper operation and troubleshoot issues as needed
  
• Maintain accurate production documentation
  
• Operate multiple jobs concurrently when required
  
• Follow all safety and quality standards
  

This position requires attention to detail and confidence running routing operations independently.

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Machines, Controls & Equipment

You’ll primarily work with:

• 
  
• Komo CNC Routers
  
• CNC routing platforms for plastic sheet and component machining
  
• Precision measuring instruments (calipers, micrometers, gauges)
  

Additional equipment and systems discussed during interview.

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Materials You’ll Work With

• 
  
• Engineered plastics
  
• Thermoplastics
  
• Specialty polymer sheet materials
  

This is advanced plastics machining — different from metal cutting, with its own tooling and feed/speed considerations.

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What We’re Looking For

Required:

• 
  
• High school diploma or GED
  
• 3+ years of CNC machining or routing experience
  
• Experience setting up and operating CNC equipment independently
  
• Ability to read and interpret blueprints
  
• Strong understanding of tooling and offsets
  
• Comfortable working in a production environment
  
• Reliable and safety-focused
  

Preferred:

• 
  
• Experience with CNC routers (especially Komo)
  
• Experience machining plastics
  
• Ability to make basic program edits at the machine
  
• Experience operating multiple machines concurrently
  

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Why Machinists Like Working Here

Plastic Distributors & Fabricators is known for:

• 
  
• Clean, climate-controlled facility
  
• Very well-maintained equipment
  
• Stable 52-person team environment
  
• Long-term employment focus
  
• Professional, organized workflow
  
• On-site cafeteria
  
• Overtime opportunities available
  

This is a shop built around stability — not short-term churn.

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Pay, Benefits & Schedule

Pay Range: $28 – $33/hr (DOE)

Schedule:
1st Shift | 7:00 AM – 3:30 PM (Mon–Fri)

Overtime:
Available before or after shift as needed

Benefits package details discussed during interview.

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About Plastic Distributors & Fabricators (an Evantic Company)

Plastic Distributors & Fabricators, Inc. (PDF) is part of Evantic®, a U.S.-based engineered polymer solutions provider specializing in advanced thermoplastics and high-performance materials.

Located in Haverhill, MA, PDF operates a clean, organized facility focused on precision plastics machining and fabrication. As part of the Evantic family, the company supports customers across aerospace, semiconductor, industrial, and advanced manufacturing sectors.

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Apply

Interested machinists can apply directly through hireCNC.

Apply Now or Save This Job to review later.

Our client is looking for a dynamic Principal Solutions Architect – Wireless Routers & Specialized Mobility to join their team.

Role Overview

ConnectUs is seeking a customer-facing, technically credible, and commercially minded leader to own and scale our Wireless WAN (WWAN), router, and specialty device portfolio.

This role sits at the intersection of solutions architecture, sales enablement, and thought leadership. You will serve as the internal and external authority on wireless routers, WWAN connectivity, laptops, rugged/mobile computing, and wireless scanning solutions — while actively driving revenue through pre-sales support, deal strategy, and post-sales expansion.

This is not a pure sales role, nor is it a back-office architect.

You are the quarterback who:

• Enables the sales team to win complex deals
• Architects bundled repeatable solutions
• Engages with customers, carriers, and partners to build credibility and drive new opportunities, increase revenue and gross profit
• Creates technical content that positions ConnectUs as the trusted mobility authority

Key Responsibilities

1. Wireless & WWAN Portfolio Ownership

Own and continuously evolve ConnectUs’ WWAN, wireless router, and specialty device strategy

Act as the Subject Matter Expert (SME) for:

• Cellular routers & gateways (Cradlepoint, Peplink, Sierra, etc.)
• WWAN connectivity (5G/LTE, carrier integrations)
• Mobile laptops & rugged devices
• Wireless scanning and specialty field devices

Define standardized solution bundles the sales team can confidently sell

Identify gaps, new opportunities, and emerging technologies in the mobility and IoT market

2.Pre-Sales Solutions Architecture & Sales Enablement

Partner directly with AEs, AMs, and carrier teams on:

• Discovery calls
• Technical validation
• Solution design
• Deal strategy

Translate customer challenges into clear architectures, scopes of work, and proposals

Serve as an escalation point for complex technical questions during sales cycles

Enable reps through:

• Training sessions
• Playbooks
• Demo environments
• Competitive positioning
• Monthly promotions

3.Post-Sales Technical Support & Expansion

• Support Tier 1–2 technical escalations for WWAN/router deployments
• Ensure solutions are deployed correctly and meet customer expectations
• Identify expansion opportunities post-deployment:
• Managed services
• Monitoring
• Support contracts
• Refresh or scale-out opportunities
• Work closely with operations, Tech Zone, and support teams for smooth execution.

4.Partner & Carrier Engagement

Build and maintain strong relationships with:

• Carriers (Verizon, AT&T, T-Mobile & MVNOs)
• OEMs and hardware vendors
• Technology and platform partners
• Collaborate with partners to co-create solutions and go-to-market strategies

Skills & Traits

• Strong technical credibility paired with commercial instincts
• Able to explain complex concepts clearly to both technical and non-technical audiences
• Confident leading customer conversations and influencing deal outcomes
• Highly organized; able to manage multiple deals and initiatives simultaneously
• Natural teacher and evangelist
• Self-starter who thrives in fast-moving, growth-oriented environments

We value diverse perspectives and encourage candidates from all backgrounds to apply — even if you don’t meet every qualification. Earthworks Audio is committed to fostering an inclusive, innovative, and rewarding workplace.

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and software-secure technology to enable strategic planning. We’re looking for innovators, who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought-leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

Networking Technology Professionals, We Want You!

The Northrop Grumman Classified Solutions team is seeking a highly experienced Senior Network Administrator to join its dynamic team of technical professionals. The qualified applicant will become part of Northrop Grumman’s Classified Solutions support team and can support the organization in Redondo Beach, CA.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site.

Responsibilities will include but not be limited to the following:

• Maintain smooth operation of classified networks - LAN/WAN environments.

• Plan, design, configure, and install network hardware in support of customer requirements.

• Maintain technical expertise in all areas of networks and computer hardware / software interconnection, as well as interfaces, including routers, multiplexers, firewalls, switches, gateways, etc.

• Propose solutions to management to ensure all communications requirements are based on future needs and current usage, configuring such solutions to optimize cost savings.

• Ensure all communication requirements (based on future needs and current usage) are configured to optimize cost savings.

• Create and ensure that appropriate network documentation exists, including operational instructions.

• Install, configure and Cisco routers, switches, and Palo Alto firewalls.

• Install, configure and maintain Cisco Call Manager voip systems.

• Provide regular monitoring, and network analysis, regarding short and long-range planning for [in-house] systems. May coordinate third-party maintenance for network equipment.

• Design networks, or portions of networks, including the selection of hardware and software packages.

• Provide incident and service request support in accordance with enterprise SLAs.

• May coordinate third-party maintenance for network equipment.

• Represent the organization in providing solutions to difficult technical issues associated with specific projects.

• The successful applicant will demonstrate the ability to work in a team environment with engineering users, other network administrators, systems administrators, and computer/facility organizations.

• The ability to multi-task and good communication skills, both verbal and written, are required.

Additional duties will include (but not limited to):

• Plan, manage and implement complex network designs in support of customer requirements.

• Develop technical solutions to complex problems which require the regular use of ingenuity and creativity.

• Support network teams in project designs to clarify project requirements, provide design solutions, in accordance with standards.

• Perform troubleshooting analysis of network infrastructure and associated systems.

• Document network hardware and software technology components.

• Install and configure routers, switches and firewalls. (Cisco/Palo Alto)

• Implement and troubleshoot LAN technologies such as VLANs, trunking (port tagging), spanning-tree and protocols.

• Provide third-level support and troubleshooting of network problems.

• On occasion may provide after-hours and weekend support.

• Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a relatively long- term perspective, for desired results.

• Implement and troubleshoot WAN technologies such as EIGRP, BGP, OSPF, and telco circuits (T1, T3, OC3)

• Interface regularly with customers and manage customer installation timelines and deliverables to help facilitate successful deployments.

• Manage timely resolution of all critical and/or complex problems meeting SLA requirements

• Experience with HAIPE/TACLANE and other military COMSEC/CRYPTO equipment and procedures.

• Experience in the use of network analysis tools (i.e. WireShark, SolarWinds, Opnet, etc.)

• Experience with Microsoft Office, Visio, Project, PowerPoint and Excel is required

• Lift equipment weighing up to 40 pounds as needed

• Ability to work after hours, and weekends as needed

 Basic Qualifications:

• Master's Degree with 6 years of experience; OR a Bachelor's Degree with 8 years of experience; OR an Associate's Degree with 10 years of experience; OR a High School Diploma (or equivalent) with 12 years of IT experience is required

• Must have a DOD 8570 IAT level 2 baseline certification (example: Security+ CE)

• Candidates must have a currentand fully adjudicated DOD Top Secret level security clearance (at a minimum) in order to be considered

• Candidates must have the ability to obtain, and maintain, a Top Secret/SCI level security clearance as a condition of employment

• Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of employment

• Experience designing and maintaining LAN & WAN based networks, managing routing protocols on large LAN environments, and experience with Cisco hardware (routers, switches, and firewalls)

 Preferred Qualifications:

• Bachelor’s degree Network Engineering

• Active Top Secret/SCI, Polygraph, or SAP/SAR access would be nice to have

• Network+ certification and/or either a CCNP or a CCIE certification

• Network design, analysis, and administration of routers, switches, hubs, and firewalls

• Experience in the use of network analysis tools (i.e. WireShark, SolarWinds, Opnet, etc.) would be nice to have

• Experience with configuring TACLANES would be ideal

• Previous experience troubleshooting network procedures and best practices; experience with network challenges associated with systems integration, including COTS integration, capacity analysis and system architecture design

• Demonstrated leadership skills, or previous management of small teams, would be helpful

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment.  Our Employee Resource Groups (ERGs) offer opportunities to be a friend, be active, be a volunteer, be a leader, be recognized, and to be yourself.  At Northrop Grumman, we are on the cutting edge of innovation.  Our diverse portfolio of programs means there are endless paths to cultivate your career.  We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program.  Come join us!

Analytical Product Manager

User Feedback & Competitor Comparison (Advanced WiFi)

Pay: $65-$70/hr

Location: Greenwood Village, Co. 4 days onsite/1 day remote.

Goal

• Bolster data driven investigations to improve Advanced WiFi performance, end‑client interoperability, and overall customer satisfaction by leveraging internal and external customer/user feedback into actionable investigations.

Program Overview

• Review and facilitate user feedback loops for both internal employee and external customers insight
• Maintain open, rapid communication channels with internal stakeholder teams to make actionable impacts from reviewed customer/user feedback
• Inform Spectrum’s roadmap by tracking device ecosystem trends and upcoming features
• Lead competitor comparison documentation and upkeep for all ISP, FWA, and third-party WiFi Hardware and Advanced Feature offerings
• Ability to make decisions and solve problems while working under pressure
• Ability to develop strong working relationships with peers and project members
• Demonstrated experience defining and implementing Lean frameworks within a large enterprise
• Experience with Jira, Confluence, SharePoint, Tableau, and social media aggregation tools such as Talkwalker a plus
• Experience in Telecommunications industry
• Knowledge and experience with Agile delivery frameworks: Agile, Scrum, Kanban, SAFe, Scrum at Scale, LeSS, Lean, Six Sigma

Key Responsibilities

• Synthesize insights from dual feedback streams
• Combine qualitative (sentiment, themes, verbatim comments) and quantitative data (trends, volume, NPS/CSAT scores, engagement metrics) from internal employee programs and external WiFi 7 social/user feedback into clear, prioritized insight reports, executive summaries, and interactive dashboards.
• Translate user and employee voice into actionable product improvements by identifying high-impact pain points, feature requests, and opportunities; create data-backed prioritization frameworks to influence the product roadmap for both WiFi 7 router hardware/firmware and internal employee-facing programs/tools.

• Define and track success metrics tied to feedback
• Establish and monitor KPIs such as sentiment trends, issue resolution velocity, feedback loop closure rate, NPS/CSAT uplift, adoption of addressed features, and reduction in recurring complaints for both internal programs and WiFi 7 router user experience.
• Manage proactive social media engagement and reputation by working with social/media/customer success teams to respond to public feedback, escalate critical issues, convert detractors into advocates, highlight product wins based on positive mentions, and mitigate potential reputational risks emerging from WiFi 7 discussions.

• Roadmap and strategy
• Partner closely with engineering, firmware, UX, and hardware teams to define requirements, write user stories/epics, and ensure that validated feedback directly shapes iterations, bug fixes, new capabilities (e.g., enhanced mesh, AI-driven optimization), and release planning for WiFi 7 products and internal solutions.
• Facilitate cross-functional alignment and feedback review cadences Lead regular insight-sharing sessions, roadmap alignment meetings, and working groups with stakeholders (engineering, support, marketing, customer success, leadership) to present findings, gain buy-in, and track progress on feedback-driven initiatives.

• Governance and compliance
• Ensure data privacy, regulatory compliance, and responsible use of device intelligence.
• Maintain partner scorecards and periodic business reviews.

Core Processes (owned by this role)

• Feedback Collection and Analysis:
• Design and implement systems for gathering feedback from internal employees on company programs, tools, and services, including surveys, focus groups, and usage analytics.
• Monitor and analyze social media channels (e.g., Twitter/X, Reddit, Facebook, LinkedIn) for user feedback on WiFi 7 routers, identifying trends, pain points, and opportunities related to performance, usability, security, and features like multi-gigabit speeds, low latency, and enhanced spectrum efficiency.
• Synthesize qualitative and quantitative data from both internal and external sources to create actionable insights reports, dashboards, and recommendations.

• Product Strategy and Integration:
• Collaborate with engineering teams to prioritize feedback-driven features and bug fixes for WiFi 7 routers, ensuring alignment with technical standards (e.g., 802.11be) and market demands.
• Influence the roadmap for internal employee programs by translating feedback into iterative improvements, such as enhancing user interfaces, integration with existing systems, or adding new functionalities.
• Work with marketing and customer success teams to respond to social media feedback, turning negative experiences into product wins and amplifying positive user stories.

• Cross-Functional Leadership:
• Lead feedback review meetings with stakeholders, presenting data-backed proposals to senior leadership.
• Develop metrics for success, such as Net Promoter Score (NPS), sentiment analysis scores, and resolution rates for identified issues.
• Stay abreast of industry trends in WiFi technology, user experience design, and feedback management tools to innovate collection methods.

Qualifications

• 7+ years in Product Management, Partner/Program Management, or Technical Account Management; telecom/broadband/Wi‑Fi domain experience strongly preferred.
• Hands‑on experience designing and running customer feedback loops and opening investigations based on trending data.
• Strong understanding of Wi‑Fi technologies (802.11ac/ax/be), DFS behavior, mesh systems, client steering/roaming, and device interoperability.
• Proven experience driving cross‑functional programs with Engineering, QA, Operations, Legal, and Marketing.
• Data‑driven: able to define KPIs, interpret telemetry, and build actionable insights (e.g., Tableau/Looker).
• Tools: Jira/Confluence, release management systems, device telemetry platforms; familiarity with Plume/OpenSync, CUJO DI, and prior experience working with vendors a plus.

Success Metrics (KPIs)

• Reduction in RC/TC rates tied to partner/interoperability issues.
• Experience Feedback SLA adherence: # of Tier‑1 partners onboarded and active
• NPS/CX improvements for cohorts impacted by interop fixes
• Decrease in repeat trouble calls for identified device categories or

RELATED WORK EXPERIENCE Number of Years:

Project Management experience 7+

Lean/Agile process experience 3+

EDUCATION, CERTIFICATION & LICENSES:

Bachelor’s degree in computer science, business, marketing, information systems, business administration or related field, or equivalent experience

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO:

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits & Perks:

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Sr Switch technician/engineer

Duration: 30 Months i.e., 2.5 Years

Client: One of top in fortune 100 companies.

JOB DESCRIPTION :-

Targeted Years of Experience: 5-7 years

JOB DUTIES:

Contractor will be responsible for building and provisioning of Nokia routers in a complex network and integrating them into the network remotely. Building files for integration of the routers so they can be reached remotely and working with field engineers to bring equipment online in the Client Network. Advanced operation of switching, data communications, and peripheral equipment associated with the Mobile Switching Center (MSC). Transport testing of fiber will be required to ensure that fiber is working within specifications. Will work with multiple stakeholders to complete projects efficiently, update trackers, and complete necessary milestones for projects. Contractor will need to be able to work in a complex environment with very little supervision to complete projects.

MUST HAVE SKILLS: TCP/IP skills, Nokia router provisioning experience, telecom switch experience, basic computer skills

DESIRED SKILLS:

Previous Client Wireless switch experience.

Cisco and Ciena router and Ericsson AMOS configuration experience.

EDUCATION/CERTIFICATIONS:

A technical degree in Electronics, Electronics Engineering, or Telecommunications is desired

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.