Sabre Bts Jobs in Usa

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you'll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we're focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

What You'll Do

• Creates domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date

Salary: $36,000 to $40,000

Location: Fort Knox Army installation in Kentucky,

What We're Looking For

• 3 or more years experience working as a Travel Consultant (or 5 years in other customer service industry)
• Advanced knowledge of GDS (Sabre)
• A genuine passion for high-quality customer service — we care about our customers and it's important to us that you do too.
• Good verbal and written communication skills
• Collaboration skills
• A positive, "can do" attitude.
• Willingness to learn and grow!

CWT accepts Military experience/certifications as a substitute for some requirements.

Location

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Consultant, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You'll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use Global Distribution Systems - Sabre
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise - Sabre
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Please be flexible and prepared to work a shift any time between 8AM to 8 -10PM EST time Monday to Friday.

Location

The US national base salary range for this position is from

The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

American Express Global Business Travel (Amex GBT) is seeking a Dedicated Specialized Travel Consultant to provide exceptional, high-touch travel management support. This role serves as the primary point of contact for key client stakeholders and travelers, balancing strategic client relationship management with hands-on traveler care. The successful candidate will be instrumental in ensuring seamless travel experiences while maintaining operational excellence and client satisfaction.

What You'll do

• Serve as the primary point of contact for all Sabre-related inquiries, including historical pricing, PNR invoicing, and unused ticket management.
• Manage and organize the shared inbox throughout the day, monitoring critical alerts, room block requests, hotel notifications, traveler issues, and passport/visa concerns.
• Provide responsive support to Committee members and their assistants with travel bookings.
• Coordinate comprehensive invoice reconciliation for: Personal expenses (First/Business Class), Seat charges, Refunds, Accounting reconciliation emails.
• Manage third-party billing and secure hotel folios for client reconciliation.
• Update and maintain accurate travel profiles through Connect Profile.
• Manage rooming lists and event logistics from initiation through completion.
• Provide Sabre GDS system support and technical guidance to travel consultants.
• Proactively follow up on all outstanding issues and concerns

What We're Looking For

• Minimum 5 years of travel industry experience (Law Firm Experience Highly Preferred)
• Proficiency in Native Sabre GDS with demonstrated expertise.
• Case email (Salesforce) experience and comfort with travel management systems
• Client-facing online booking tool support experience
• Strong problem-solving abilities with capacity to identify root causes and recommend solutions
• Proven ability to manage multiple projects simultaneously in a well-organized manner
• Strong attention to detail and analytical skills specific to travel operations
• Ability to work effectively under pressure while maintaining flexibility and composure
• Excellent communication skills – both written and oral
• Passion for excellence in providing white glove VIP service, including proactive anticipation of needs.

Location

The US national base salary range for this position is from

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

The opportunity

Delaware North Sportservice is hiring part-time Concessions Stand Leaders to join our team at KeyBank Center in Buffalo, New York. As a Concessions Stand Lead, you will be responsible for supervising the operations of your assigned concessions stand and managing team members. 

If you are looking for a fast-paced role offering opportunity, and potential to learn where your efforts are rewarded, apply now.

Pay

$17.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at .

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Inspect all stands and portable carts, ensuring areas remain clean, functional, and safe  
• Evaluate and document the performance of team members 
• Verify inventories before and after each event 
• Ensure food is prepared correctly in a timely manner 
• Assist with serving guests as business levels demand and resolve any issues that arise 

More about you

• Minimum of 1 year of experience in a food service position required 
• Cash handling experience required 
• Experience as a stand manager or attendant preferred 
• Supervisory experience preferred 

Physical requirements

• Constant standing, walking, bending, reaching, and repetitive motions 
• Ability to lift stock up to 50 pounds occasionally 
• May be required to work in narrow spaces or variable temperatures depending on the season 

Shift details

Events

Who we are

Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

The opportunity

Delaware North Sportservice is hiring part-time Bussers to join our team at KeyBank Center in Buffalo, New York. As a Busser, you will demonstrate excellent time management skills as well as the ability to set priorities and respond to changing needs within the dining room.

Please note this is a tipped position, the hourly minimum pay listed doesn’t include any potential tipped earnings.

If you thrive in a collaborative, fast-paced environment and take pride in delivering exceptional service to guests, apply now.

Pay

$16.00 - $16.00 / hour

Information on our comprehensive benefits package can be found at .

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Check-in with management for daily assignments and attend pre-shift briefing
• Maintain cleanliness and sanitation of the dining room  
• Remove dirty dishes, silverware, and empty glasses from guest tables between courses and after guests depart
• Reset tables once guests leave according to floor plan or instructions from management
• Assist in counting china, glass, silver, and linen

More about you

• At least one year of experience or training as a Runner or Busser with a similar style of dining, capacity, and volume
• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hours, as needed

Physical requirements

• Ability to lift, balance, and move large food trays, weighing up to 35 pounds, for set-up, service, and clean-up
• Constant standing, walking, bending, reaching, and repetitive motions; may include walking up and down stairs
• Ability to maneuver between tables and around corners

Shift details

Weekends
Evenings as needed
Holidays
Evenings
Days
Events

Who we are

Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

The opportunity

Delaware North Sportservice is hiring seasonal Warehouse Workers to join our team at KeyBank Center in Buffalo, New York. As a Warehouse Worker you will deliver food, beverage, and other products throughout the venue in an efficient and timely manner.

If you’re looking for a role in an exciting, fast-paced environment where you will make connections and grow in your career, apply today.

Pay

$17.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at .

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Deliver food, beverage, and other products throughout the venue
• Assist with maintaining inventory
• Ensure proper food monitoring process documentation when receiving and storing food products
• Maintain the cleanliness and sanitation of all work areas
• Report all needed repairs to your supervisor

More about you

• No prior experience is required
• Basic math skills for counting inventory
• Ability to work cooperatively with other team members in a fast-paced environment

Physical requirements

• Ability to lift, move, and maneuverer up to 165 pounds
• Ability to pull heavy carts of stock throughout the facility
• Frequent standing, walking, bending, stooping, lifting, and reaching during the entire length of shift
• Exposure to varying outdoor temperatures depending on the season

Shift details

Days
Weekends

Who we are

Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

The opportunity

Delaware North Sportservice is hiring part-time Bartenders to join our team at KeyBank Center in Buffalo, New York. As a Bartender, you will be responsible for serving alcoholic and non-alcoholic beverages responsibly while providing an excellent guest experience. 

If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

Please note this is a tipped position, the hourly minimum pay listed doesn’t include any potential tipped earnings.

Pay

$10.70 - $10.70 / hour

Information on our comprehensive benefits package can be found at .

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Fulfill drink orders from guests and servers, collect payment, and make correct change  
• Mix drinks following recipes and using company-standardized proportions 
• Serve alcoholic beverages responsibly, request identification, and adhere to all alcohol service policies and procedures 
• Complete sales and inventory reports accurately 
• Maintain bar stock by ordering liquors, beverages, condiments, and supplies 

More about you

• Must be at least 18 years of age 
• Minimum of 2 years of front-of-house experience in a high-volume bar or restaurant 
• Experience in cash handling and credit card processing 
• Previous experience using a computerized point of sale system 

Physical requirements

• Constant standing, walking, bending, reaching, and repetitive motions
• Ability to lift stock up to 50 pounds occasionally
• Exposure to moderate to high environmental noise levels during busy times

Shift details

Events

Who we are

Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

The opportunity

Delaware North Sportservice is hiring part-time Concessions Stand Attendants to join our team at KeyBank Center in Buffalo, New York. As a Concessions Stand Attendant, you will be responsible for preparing and serving concession items while providing an excellent guest experience. 

If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

Pay

$16.25 - $16.25 / hour

Information on our comprehensive benefits package can be found at .

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Greet guests, communicate offerings, and answer any questions in a friendly manner 
• Serve food and beverage items, following proper sanitation guidelines and adhering to all alcohol service policies 
• Participate in the set-up of the kiosk, arrange inventory, and notify stand lead of any inventory shortages 
• Maintain a clean appearance of the work area, including cleaning equipment 
• Record all transactions via the point-of-sale system and maintain accurate cash count and balance banks at end of shift 

Physical requirements

• Constant standing, walking, bending, reaching, and repetitive motions 
• Ability to lift stock up to 50 pounds occasionally 
• May be required to work in narrow spaces or variable temperatures depending on the season 

Shift details

Events

Who we are

Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

The opportunity

Delaware North Sportservice is hiring a part-time Server to join our team at KeyBank Center in Buffalo, New York. Join our team as a Server and be part of a dynamic environment where your exceptional service skills take guests to their favourite culinary destination.

Please note this is a tipped position, the hourly minimum pay listed doesn’t include any potential tipped earnings.

Pay

$16.00 - $16.00 / hour

Information on our comprehensive benefits package can be found at .

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Greet and attend to guests’ needs, provide menus and clearly communicate restaurant specials, answering menu questions, and collecting food and beverage orders
• Serve alcoholic beverages responsibly, adhering to all alcohol service policies and procedures
• Accurately enter orders into the point-of-sale system and process payments, as well as prepare and deliver the check to guests
• Collaborate with other restaurant servers, kitchen and bar staff
• Perform opening, closing, cleaning, and side work duties, as assigned and ensure all equipment and workspaces are clean, sanitized, organized, and functioning

More about you

• Experience in cash handling and credit card processing
• Beneficial if you have one year’s experience as a server in a high-volume environment and experience with a point-of-sale system in a service or hospitality environment

Physical requirements

• Must be able to lift 35 lbs, as well as standing, walking, bending for long periods of time, which may include walking up stairs
• Visual awareness and hearing sufficient to take orders and prepare checks

Shift details

Days
Evenings
Holidays
M-F
Evenings as needed
Weekends
8hr shift

Who we are

Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

BASIC PURPOSE: Responsible for supporting the Revenue Air processes by reviewing and resolving all escalations, service failures, and errors prior to travel. Executing all quality control and service standards to align with the Air promotion Terms and Conditions.

POSITION RESPONSIBILITIES:

• Manage Revenue Management Air escalations inbox and maintain a turnaround time of 24-48 business hours.
• Each escalation must be reviewed and acted upon, determining the best approach for each individual resolution.
• Maintain a tracking system for errors and failures. These should be documented in such a way that they can be tracked and provide insight on the nature of requests/errors.
• Maintain a current understanding of other departments operating policies and procedures to make accurate decisions and deliver appropriate problem resolution.
• Work with the leadership team and come up with recommendations on ways to reduce errors.
• Identify air trends, cost patterns, and key performance metrics to assist with decision making.
• Monitor and update the "Travel With" guarantee program to ensure all reservations are within compliance of terms and conditions.
• Adjust reservations by waiving penalties, adjusting, and rebooking flight itineraries as needed.
• Assist with creating and actioning quality assurance reports.
• Assist with air ticketing and re-shopping as needed.
• Perform other job-related functions as assigned.

KNOWLEDGE AND EXPERIENCE:

EDUCATION: High school diploma or equivalent required. Associates Degree preferred; or any equivalent combination of relevant education and work experience.

EXPERIENCE:

• Minimum 2 years' experience in customer service handling escalations, preferably at a cruise line, travel agency, or airline. GDS system experience required (Amadeus and/or Sabre experience preferred)

KNOWLEDGE & SKILLS:

• Working and process knowledge of GDS systems, preferably Amadeus and/or Sabre, and related air ticketing functionality. Familiarity with airline contract terms and conditions. Proficient knowledge in flight patterns, geographical routing, general ticketing standards, major gateways, and hubs. Must possess excellent decision-making skills and be able to interpret quality assurance standards and procedures. Intermediate level knowledge of Microsoft Office Suite. Strong attention to detail in order to identify and correct discrepancies. Strong interpersonal skills to work effectively with team members. Ability to work in a team environment. Strong prioritization skills. Ability to multi-task and work in a fast-paced environment. Must be available to work weekends, holidays, and flexible shifts as needed.

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Remote Travel Counselor

CREATE YOUR JOURNEY WITH US AT AMEX GBT!

As a Remote Travel Counselor, you'll join our highly skilled remote team, providing outstanding service to our corporate business client, a multinational entertainment conglomerate

Hours Of Operation: 24/7

We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!

We're excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You'll Do on a Typical Day

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use of Sabre Global Distribution Systems (GDSs)
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise Sabre
• Three -Five Years of Corporate Entertainment and Production Travel experience only.
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, entertainment travel to include production a plus.
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts: 12pm-12am

What You Get From Us

• A diverse, supportive, fun, outstanding team of Traveler Care professionals. We are based around the world, and we're proud of how we connect and collaborate to drive results for our customers.
• The chance to grow your career with a purpose-led organization, passionate about powering progress through travel.
• The flexibility to work from home in a truly global workplace.
• Comprehensive benefits program including: health & life insurance, retirement savings program (with employer match), access to our global colleague assistance program and our wellness platform, eMindful.
• An environment that champions Diversity, Equity and Inclusion. We have a network of Inclusion Groups, Diversity Councils and Country Ambassadors who are passionate about creating a global culture of belonging.

Location

The US national base salary range for this position is from

The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Remote Travel Counselor Servicing Entertainment Client

CREATE YOUR JOURNEY WITH US AT AMEX GBT!

As a Remote Travel Counselor, you'll join our highly skilled remote team, providing outstanding service to our corporate business client, a multinational entertainment conglomerate

We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!

We're excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You'll Do on a Typical Day

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Attention to detail, accuracy is extremely important
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use of Sabre Global Distribution Systems (GDSs)
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise Sabre
• Three -Five Years of Corporate Entertainment and Production Travel experience only.
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, entertainment travel to include production a plus.
• Resolving customer issues quickly and independently / with supplier
• Teamwork and open to feedback

Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts: 12pm-12am

What You Get From Us

• A diverse, supportive, fun, outstanding team of Traveler Care professionals. We are based around the world, and we're proud of how we connect and collaborate to drive results for our customers.
• The chance to grow your career with a purpose-led organization, passionate about powering progress through travel.
• The flexibility to work from home in a truly global workplace.
• Comprehensive benefits program including: health & life insurance, retirement savings program (with employer match), access to our global colleague assistance program and our wellness platform, eMindful.
• An environment that champions Diversity, Equity and Inclusion. We have a network of Inclusion Groups, Diversity Councils and Country Ambassadors who are passionate about creating a global culture of belonging.

Location

The US national base salary range for this position is from

The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Remote Travel Counselor Servicing Entertainment Client

CREATE YOUR JOURNEY WITH US AT AMEX GBT!

As a Remote Travel Counselor, you'll join our highly skilled remote team, providing outstanding service to our corporate business client, a multinational entertainment conglomerate

Hours Of Operation: Monday - Friday 8am-12am and Saturday/Sunday 8am-8:30pm Eastern time

We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!

We're excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You'll Do on a Typical Day

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Attention to detail, accuracy is extremely important
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use of Sabre Global Distribution Systems (GDSs)
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise Sabre
• Three -Five Years of Corporate Entertainment and Production Travel experience only.
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, entertainment travel to include production a plus.
• Resolving customer issues quickly and independently / with supplier
• Teamwork and open to feedback

Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts: 12pm-12am

What You Get From Us

• A diverse, supportive, fun, outstanding team of Traveler Care professionals. We are based around the world, and we're proud of how we connect and collaborate to drive results for our customers.
• The chance to grow your career with a purpose-led organization, passionate about powering progress through travel.
• The flexibility to work from home in a truly global workplace.
• Comprehensive benefits program including: health & life insurance, retirement savings program (with employer match), access to our global colleague assistance program and our wellness platform, eMindful.
• An environment that champions Diversity, Equity and Inclusion. We have a network of Inclusion Groups, Diversity Councils and Country Ambassadors who are passionate about creating a global culture of belonging.

Location

The US national base salary range for this position is from

The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Consultant, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You'll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use Global Distribution Systems (GDS) - Sabre
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise -Sabre
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Looking for someone to be flexible and open to work - day, afternoon and evening shifts including weekends.

Location

The US national base salary range for this position is from

The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Consultant, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You'll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Global Distribution Systems Sabre usage
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Proficiency in Native GDS (Sabre)
• 3+ Years of experience on as Travel consultant
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback
• Evening, overnights, weekend shifts. Full and Part Time

Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location

The US national base salary range for this position is from

The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you'll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

As a Travel Consultant, you will provide outstanding customer service to Defense & Government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we're focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

What You'll Do

• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations for corporate business customers (both individuals and groups)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services. Use positive telephone service techniques and act on special customer requests
• Global Distribution Systems (GDS) Sabre usage
• Multi-account fast-paced environment

What We're Looking For

• 3 or more years' experience working as a Travel Consultant
• Experience in GDS (Sabre) across both local and global markets
• U.S. citizenship required due to Federal Government contract
• A genuine passion for high-quality customer service — we care about our customers and it's important to us that you do
• Good verbal and written communication skills
• Strong teamwork skills
• A positive, "can do" attitude.
• Willingness to learn and grow!
• The ESC is a 24/7 service account, whose position requires availability for different schedules

CWT accepts Military experience/certifications as a substitute for some requirements.

The US national base salary range for this position is from $46.000 - $52.000.

Location

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

Next Steps: *Please note that if you are selected for the next steps, we will ask you to send a brief 2-5 minute introductory video to share your background and some fun insights about yourself. 

Rebellion Body:

• Started two years ago by Denise ( ), Rebellion Body is a fast-growing health and fitness brand for mid-life women.
• Rebellion's offers include coaching, fitness apps, retreats, brand partnerships and ecommerce

Overview:

• We're looking for a highly motivated and organized individual to help manage our rapidly growing Rebellion body business
• **Huge plus if you are located in LA and can commute frequently to my home / local coffee shop 

About You:

• 5+ years of experience as a project manager or assistant 
• Ability to effectively juggle multiple projects at one time
• Very organized and process-driven 
• Excellent communicator, daily updates on where things are, when you’re blocked, etc
• Driven, always pushing to ensure tasks and projects are completed on time 

Workflow 1: Systems & Project Management Setup:

• Assist with setting up basic SOPs
• Setting up and improving project management in Notion 
• Coordinating and organizing tasks in Asana 

Workflow 2: Project Mgmt / Admin With Rebellion Customers & Community:

• Answer emails that come from "contact us" on my website
• Develop scripts to accelerate response time and quality of responses 
• Send out new client contracts and late notices if not signed
• Keep our client master list updated for changes 
• Field questions from new Group Coaching clients
• Field general inquiries from clients
• Engage in our Circle Community (as me) on general posts to provide words of encouragement for our clients
• Possibly do more email work for me (setting up appointments, etc)
• Help with things like retreat planning, as well as community events

Workflow 3: Accounting:

• Set up the billing for new clients in our billing system (easy)
• Cancel billing when clients leave
• Monitor coaching expiration dates and send late payment notices if needed
• If sophisticated enough, work on the commissions spreadsheet for my coaches monthly payout (I would do the final review)

Workflow 4: Content:

• Work in Canva related to social media posts or community announcements.
• Possibly help me with BTS content for social media (if local)
• Coordinate with Content Team for my RB IG social

Company Overview:

LAKE & SKYE

THE SCENT OF YOUR BEST SELF

Founded in 2015 by Courtney Somer, Lake & Skye is a brand that believes fragrance is a force for well-being. Known for our cult-favorite 11 11 scent, our award-winning collection includes an assortment of best-in-class fine fragrance, body, and home products inspired by the beauty of the natural world. Every Lake & Skye fragrance is curated to serve as your guide to good, with energy enhancing scents that ground and elevate.

All Lake & Skye products are unisex and paraben, sulfate, and phthalate free. We use natural ingredients as the base of our products when possible, including organic sugar cane alcohol in our Eau de Parfums and 100% soy in our candles.

Always vegan and cruelty free, Lake & Skye is PETA certified and does not test on animals.

We believe in giving back to the planet and take an eco-conscious approach to packaging. Through our five-year partnership with One Tree Planted we planted nearly 50,000 and we remain committed to sustainability by using Forest Stewardship Council (FSC) certified packaging where possible.

Lake & Skye is part of the Tru Fragrance & Beauty portfolio - an industry leader in building and scaling meaningful beauty and wellness brands.

Position Overview:

Brand: Lake & Skye

Title: Creative Design Intern

Type: Full-time; Hybrid

Location: New York, NY

*open to May 2026 and/or December 2026 graduates

Reporting to the Art Director, the Creative Design Intern will be a contributing member to Lake & Skye’s creative team throughout the Spring and Summer 2026 season(s). Your responsibilities will include:

Key Responsibilities:

Social Asset Design

• Be the leading force behind our graphics on Instagram: including our continuing monthly intention and new moon series.
• Aid in maintaining color-blocked grid on Instagram assets through retouching and color adjustments of assets
• Continue to create new Instagram story templates for Social/PR/Marketing team on Canva that align with new brand guidelines.

Retailer & PDP Support

• Help align and create updated visuals for all retailer PDP pages to align with our evolved brand guidelines and well-being forward visuals.
• Create updated and elevated banners and collection page assets for Amazon.
• Help aid in building out updated visuals for all pages across Shopify.

Email & SMS Design

• Primary creative hands on SMS and Email campaigns for .
• Build email campaigns from approved creative assets in Klaviyo for digital send out.

Shoot Support

• Provided secondary support on-set for campaign shoots, including capturing BTS content for social.

Adapt to Creative Feedback

• Work collaboratively to incorporate feedback and make design revisions, ensuring project timelines and quality standards are consistently met.

Support Concept Development

• Contribute to the development of visual concepts across various projects, working closely with full team to enhance Lake & Skye’s brand storytelling and campaign narratives.

Ongoing Trend Research

• Stay aware of industry trends within graphic design, packaging, photography/launch campaigns, visual merchandising, and product design/accessory development (i.e. Rhode lip gloss phone case).

Server Organization

• Help maintain healthy server organization as new assets are delivered.

Requirement(s):

• Expected graduation date of May 2026 or December 2026; art & design studies preferred
• Able to commute to our office in New York, NY 2-3 days/week
• 1+ year of experience managing social media marketing campaigns
• Klaviyo experience is required
• Shopify experience is preferred
• Fragrance experience is preferred

Collette is seeking an Air Operations Group Specialist to join our Air Team. This is preferably a hybrid position based out of our Pawtucket, RI headquarters, three days required in office.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience immersive benefits when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about people. So, what are you waiting for? Your journey starts here.

Job Summary:

Reporting to the Group Supervisor, Air Operations, this role is responsible for securing air for all group passengers and maintaining all air reservations for all passengers booked on their specified tour series assigned by the Manager of Air Operations. The primary goal of a Air Operations Group Specialist is to obtain the best possible air schedule for our clients while meeting the set profit margin for each program. The Specialist is expected to provide a timely turnaround of requests, with the objective of improving customer excellence.

Primary Functions:

• Coordinate all air transportation for assigned tour series based on contracts and group pricing for all group passengers for assigned territories.
• Request air group blocks for groups of 10 or more passengers using existing air contract or negotiating an Ad-Hoc Contract with a carrier with which we do not have contracts.
• Some programs require an Air Series Block be requested once departure dates are set for that tour series. The Specialist will work with the Group Block Specialist and the Inventory Department to determine the number of seats and dates to request.
• Groups of 10 or less must be booked live in a GDS using air contracts whenever possible.
• Responsible for analyzing the air rate obtained and comparing the group pricing to ensure the expected profit margin, driven by the optimal air schedule pricing model. Offer alternatives when the best schedule does not meet this pricing model.
• Maintain air schedules for all passengers booked with air on their tour series. This includes and not limited to ensuring all seat requests are confirmed and meet customer expectations/preferences, submit all special requests, and work all schedule changes to be sure connections are legal and still meet requirements of the tour series.
• Handle any air emergencies while traveler is on tour whenever air needs to be altered.
• Release all air group blocks by deadline set by each carrier. This includes tracking all air blocks for profitability and utilization purposes.
• Proof air manifest 50 days prior to departure, to ensure that names, schedules, seat assignments, and special needs have been sent correctly to the airline carrier prior to ticketing for all passengers booked on their tour series.
• Research all service issues and determine the best action for recovery resolution and report back to the Manager.
• Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year.

Knowledge and Skills:

• Bachelor's degree preferred, but not necessary.
• Two years’ experience in air operations preferred.
• Skill in customer service
• Knowledge of air operations, quality control procedures and reporting documentation requirements.
• Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required.
• Microsoft Office program experience
• Ability to work as part of a Team environment.
• Ability to communicate effectively, both orally and in writing.
• Ability to organize, prioritize, and schedule work assignments.
• Ability to foster a cooperative work environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to create, compose and edit written materials.
• Ability to plan and organize to optimize productivity.
• Ability to analyze and solve problems.
• Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations, and Group Supervisor.
• Maintain assigned work area in a safe and orderly condition in accordance with company standards. Comply with all company rules and regulations.

Pay range starting at $22.00/hr

Collette is seeking a Air Operations Coordinator to join our Air Team. This is a hybrid role based at our headquarters in Pawtucket, RI.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

This position reports to the Manager of Air Operations and is responsible for securing air using our airline contracts and accurately calculating the price to the customer for all retail passengers on all of Collette’s tour series. Each coordinator’s goals are to obtain the best possible air schedule for our clients, at a reasonable cost to the customer and provide a timely turn around on all requests.

Primary Functions:

• Create air reservations for all standard bookings in NEO, where the air server was unable to successfully make an air reservation.
• Calculate pricing for all air reservations created to ensure appropriate margins are met.
• Work all special requests made on retail reservations in a timely manner.
• Responsible for proofing all air reservations created by the Air Server in NEO to ensure all standards of quality are met.
• Verify that the reservation was priced correctly according to our contracts.
• Verify that the flights chosen meet all time restrictions on the package our customers are booked on.
• Verify that all connection times meet standards described in our policies as well as each airlines minimal connection policy.
• Request Seat Assignments, Wheelchair Request, Special Meal request or any other special needs with the carriers booked.
• Process Frequent Flyer information over to the airline.
• Coordinate any changes on retail air reservations and provide a timely turn around on those requests.
• Assist with re-protecting passenger’s air due to any schedule changes on retail air reservations when the airline has protected the passengers on schedules that no longer meet minimal connection times and/or time restrictions on the tour package booked.
• Research all service issues and determine best action for recovery resolution and report back to Manager.
• Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year.
• Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations and Retail Air Team Lead.
• Maintain clean, organized, and neat work environment at all times.

Knowledge and Skills:

• Bachelor's degree preferred but not necessary
• Two years of experience desired that is directly related to the duties and responsibilities specified.
• Skill in customer service
• Knowledge of air operations, quality control procedures and reporting documentation requirements.
• Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required.
• Microsoft Office program experience
• Ability to work as part of a Team environment
• Ability to communicate effectively, both orally and in writing.
• Ability to include organizing, prioritizing, and scheduling work assignments.
• Ability to foster a cooperative work environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to create, compose and edit written materials.
• Ability to plan and organize to optimize productivity
• Ability to analyze and solve problems.

Pay range starting at $19.50/hr