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A well-established insurance agency is on the hunt for a dedicated and detail-oriented Insurance Customer Service Specialist to join their team.

In this role, you will serve as the primary point of contact for policyholders, managing a variety of property and casualty (P&C) insurance inquiries. While a state insurance license is not required for this position, the ideal candidate must have prior experience working within the P&C insurance field to hit the ground running with policy terminology and client needs.

Compensation: $50 - 60k / year

Responsibilities of the Insurance Customer Service Specialist:

• Client Support: Act as the first line of communication for existing clients via phone and email, providing exceptional service regarding policy questions and billing.
• Policy Administration: Process policy changes (endorsements), such as adding vehicles, updating home information, or adjusting coverage limits.
• Documentation: Issue certificates of insurance, ID cards, and other essential policy documents accurately and efficiently.
• Claims Assistance: Guide clients through the initial steps of the claims process and act as a liaison between the client and the carrier.
• Renewal Management: Assist in the renewal process by verifying client information and ensuring all documentation is up to date.
• Data Management: Maintain precise records within the agency management system to ensure all client interactions are documented.

Qualifications of the Insurance Customer Service Specialist:

• Industry Experience: Minimum of 1–2 years of experience specifically in Property and Casualty (P&C) insurance.
• Licensing: No active insurance license is required for this role.
• Communication: Strong verbal and written communication skills with a focus on empathy and professional problem-solving.
• Technical Skills: Proficiency in Microsoft Office Suite and experience with Agency Management Systems is a plus.
• Local Presence: Must be able to commute to the office in Cranston, RI.

Submit your resume today for immediate consideration!

Want to explore more exciting job opportunities? Click here

Please Note: City Personnel offers extended interview hours from 7 am-7 pm upon request

Join a Top Workplace in Rhode Island!

Recognized as one of The Providence Journal’s Top Workplaces, City Personnel, Inc. is your trusted local recruitment partner based in Providence, RI. For 20 years, we’ve been connecting top talent with leading companies right here in Rhode Island and Southern Massachusetts.

At City Personnel, we don’t just match talent with opportunity. We invest in your growth and well-being. When you work with us, you’ll enjoy:

• Dedicated Career Coaching to help you with resumes, interviews, and career planning.
• Referral Program that rewards you for helping others find great opportunities.
• Temp Employee Benefits: Paid Sick, Holiday Pay, Health Insurance, Weekly Pay

City Personnel isn’t just a staffing agency. It’s a team that values you, celebrates your wins, and helps you succeed every step of the way.

Ready to take the next step in your career?

Apply today and experience why we’ve been voted a Top Workplace in Rhode Island!

Contact us today at (4 to find your perfect job match!

We are partnering with a reputable and well-established law firm in Providence, RI to recruit a detail-oriented and proactive Legal Assistant. This opportunity is ideal for a legal professional to provide high-level administrative and legal support to attorneys. This role is ideal for a detail-oriented self-starter who thrives in a deadline-driven setting and can manage multiple priorities with precision and professionalism.

The Legal Assistant provides comprehensive administrative and document support to attorneys handling complex corporate, litigation and legal matters. This role requires strong organizational skills, discretion, and the ability to manage competing deadlines while maintaining accuracy and professionalism.

Organization Highlights:

Established & Respected Firm: Join a reputable New England-based legal team with a strong regional presence

Professional Environment: Collaborative culture that values precision, accountability, and teamwork

Fully onsite position

Competitive Compensation: $55,000-$65,000 annually, based on experience

Long-Term Stability: Permanent opportunity with strong growth potential

Key Responsibilities of the Legal Assistant:

• Edit, format, proofread, and finalize legal documents, agreements, and filings
• Manage attorney calendars, track deadlines, and coordinate court and client meetings
• Prepare and file legal documents, including electronic filings (e-filing) in state and federal courts
• Draft and prepare correspondence, reports, engagement letters, and corporate materials
• Serve as a point of contact for clients, handling communications and phone coverage professionally
• Maintain and organize electronic and physical filing systems, including document management databases
• Assist with time entry, billing processes, and matter openings
• Support attorneys with administrative tasks
• Ensure accuracy, confidentiality, and compliance with firm procedures

Qualifications of the Legal Assistant:

• Minimum of 5+ years of experience in a legal environment (corporate, litigation preferred)
• Strong organizational skills with the ability to manage multiple tasks and deadlines
• Experience with court e-filing procedures
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel); experience with NetDocuments preferred
• Excellent written and verbal communication skills
• Exceptional attention to detail and ability to work independently

Submit your resume today for immediate consideration!

Want to explore more exciting job opportunities? Click here.

Please Note: City Personnel offers extended interview hours from 7 AM–7 PM upon request.

Join a Top Workplace in Rhode Island!

Recognized as one of The Providence Journal’s Top Workplaces, City Personnel, Inc. is your trusted local recruitment partner based in Providence, RI. For 20 years, we’ve been connecting top talent with leading companies across Rhode Island and Southern Massachusetts.

At City Personnel, we don’t just match talent with opportunity — we invest in your growth and success.

When you work with us, you’ll enjoy:

Dedicated Career Coaching (resumes, interviews, career planning)

Referral Program rewards

Temp Employee Benefits: Paid Sick Time, Holiday Pay, Health Insurance, Weekly Pay

City Personnel isn’t just a staffing agency — we’re a team that values you, celebrates your wins, and supports your career every step of the way.

Ready to take the next step in your career?

Apply today and experience why we’ve been voted a Top Workplace in Rhode Island!

Cynet Health is seeking an experienced Telemetry Registered Nurse for an exciting Travel Nursing job in Woonsocket, RI. Shift: 3x12 hr days Start Date: 04/06/2026 Duration: 13 weeks Pay: $2304 / Week

About Cynet Health:

Ranked #5 Best Travel Nursing Companies 2022 by BluePipes. We offer the most competitive pay for every position we fill. We understand this is a partnership. You will have no surprises. Your salary will be discussed upfront and there will be no troubling negotiation tactics. Chat live with one of our recruiters 24x7 on our website @ or schedule a call 

MedPro Healthcare Staffing is seeking an experienced Telemetry Registered Nurse for an exciting Travel Nursing job in Woonsocket, RI. Shift: 3x12 hr nights Start Date: 04/13/2026 Duration: 13 weeks Pay: $2307 / Week

MedPro Healthcare Staffing , a Joint Commission-certified staffing agency, is seeking a quality Telemetry registered nurse for a travel assignment with one of our top healthcare clients.

Requirements

• Active RN License
• Degree from accredited nursing program
• BLS & ACLS Certifications
• Eighteen months of recent experience in an Acute Care Telemetry setting
• Other requirements to be determined by our client facility

Benefits

• Weekly pay and direct deposit
• Full coverage of all credentialing fees
• Private housing or housing allowance
• Group Health insurance for you and your family
• Company-paid life and disability insurance
• Travel reimbursement
• 401(k) matching
• Unlimited Referral Bonuses up to $1,000

Duties Responsibilities

As part of the telemetry unit, Telemetry Nurses (RN) provide care by connecting patients to machines that measure heart rate, blood pressure, breathing rate, as well as blood-oxygen levels and electrocardiogram information. These machines then send data to computer screens for nurses to monitor. Telemetry Nurses read and interpret the data to better determine patient care.

• Provide care for patients by comfortably connecting them to machines that measure blood pressure, heart rate, breathing rate, blood-oxygen level, and electrocardiogram information.
• Monitor and interpret data to assess any potential health problems and needs.
• Develop nursing care plans and maintaining accurate medical records.

About Agency

MedPro Healthcare Staffing is a Joint Commission certified provider of contract staffing services. Since 1983, we have placed nursing and allied travelers in top healthcare facilities nationwide. Join us today for your very own MedPro Experience®.

If qualified and interested, please call 954-740-8789 for immediate consideration.

MedPro Staffing is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, national origin, age, sex, disability, marital status or veteran status.

Key Words: Telemetry Nurse, RN-Tele, Telemetry Nursing positions, Travel Nurse, Contract Nurse, Agency Nurse, EKG, Tele, Telemetry Contracts, Registered Nurse, Telemetry Nurse, Tele Nurse, RN, Registered Nurse, Telemetry Nurse, RN-Tele, Travel Nursing

*Weekly payment estimates are intended for informational purposes only and include a gross estimate of hourly wages and reimbursements for meal, incidental, and housing expenses. Your recruiter will confirm your eligibility and provide additional details.

About MedPro Healthcare Staffing:

MedPro Healthcare Staffing is revolutionizing the way healthcare professionals experience the world on travel assignments. Our passionate team of recruiters are dedicated to finding travelers the space to evolve professionally while exploring from coast to coast. We are committed to an unwavering set of standards that translates into the extraordinary experiences of our healthcare professionals.

MedPro recruiters are equipped with emerging technology and resources that allow them to personalize each healthcare applicant’s journey. Our focus is placing travelers in environments that lend itself to a harmonious work-life balance in the places they’ve always dreamed of visiting. We’re experts in crafting the perfect blend of location, facility, and benefits to suite each traveler’s dreams.

• Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
• Driving interoperability with joint, allied and coalition partners
• Building professional excellence through education, training and certification and milestone qualifications
• Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
• Helping to develop and deploy information systems, command and control and space systems
• Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
• Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology

• Serving as part of Battle Group staffs on ships at sea
• Working in C4I/Space/Surveillance on shore tours
• Serving on major Navy and joint staffs
• Serving in command of key communication and surveillance facilities around the globe

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

Doctor of Medicine | Cardiology - Electrophysiology

Location: Rhode Island

Employer:

Pay: Competitive weekly pay (inquire for details)

Start Date: ASAP

LocumJobsOnline is working with to find a qualified Cardiac Electrophysiology MD in Rhode Island!

This Job at a Glance

• Job Reference Id:  ORD-196024-MD-RI
• Title:  MD
• Dates Needed:  Start in September for full time coverage, length could be 6-12 months pending acquiring full time staff
• Shift Type:  Day Shift; Call
• Assignment Type:  Inpatient; Clinic
• Call Required:  Yes
• Board Certification Required:  Yes
• Job Duration:  Locums

This position involves working between two hospitals located about two miles apart, providing comprehensive cardiac electrophysiology services. The facility maintains an established electrophysiology program with dedicated support staff including APPs, fellows, and CT surgery team members. Board certification in cardiac electrophysiology is required, and the facility is open to candidates who need to obtain licensure. The hospitals offer modern equipment and comprehensive cardiac care capabilities for complex electrophysiology procedures.

Rhode Island offers diverse attractions centered around historic mansions and coastal beauty. Newport features renowned Gilded Age mansions including The Breakers, while the scenic Cliff Walk provides ocean views along the shoreline. Providence serves as a cultural hub with art galleries and museums for visitors to explore. The state's compact size allows easy access to beaches and bike trails throughout the region. Dining and entertainment options include establishments like Hard Rock Cafe Foxwoods, along with specialty tours such as paranormal-themed pub crawls.

The cardiac electrophysiologist will provide comprehensive electrophysiology services at two hospitals located about two miles apart, working Monday through Friday from 7:00 AM to 5:00 PM. The clinician will manage 1-2 clinic days and 3-4 lab days per week, performing over 2100 procedures annually including ablations, device placements, and similar interventions. Call coverage is required one week per month with comprehensive case management support. The position requires board certification in cardiac electrophysiology and offers collaboration with an APP, fellow, and CT surgery team. The facility accommodates candidates who need to obtain licensure for this locum tenens opportunity.

• Case Load/PPD:  2100+ procedure pts per year
• Support Staff:  APP, fellow, and CT surgery team
• Patient Population:  Adults
• Call Ratio/Schedule:  1 week/month
• Location Type:  On-Site
• Government:  No

Our services are 100% free for clinicians and are designed for a seamless experience with every assignment:

• Precision job matching with proprietary algorithm
• 
  
  Contact:

About

The need has never been greater to connect great clinicians and great healthcare facilities. That’s what we do. Every day. We’re . We connect clients and clinicians to take care of patients. How do we do it? By doing it better than everyone else. Whether you’re looking for a locum tenens job or locum tenens coverage, our experienced agents have the specialized knowledge, know-how, and personal relationships to take care of you and your search.  

provides comprehensive onboarding and optional 1099 financial consulting from a partner advisor.

We cover your malpractice insurance (A++) and provide assistance with credentialing, privileging, licensing, housing and travel.

Our agents have the specialized knowledge and personal connections to provide the best locum tenens experience and negotiate top pay on your behalf.

1644046EXPPLAT

Certified Registered Nurse Anesthetist | Anesthesiology - General/Other

Location: Rhode Island

Employer:

Pay: Competitive weekly pay (inquire for details)

Start Date: ASAP

LocumJobsOnline is working with to find a qualified Anesthesiology CRNA in Rhode Island!

This Job at a Glance

• Job Reference Id:  ORD-210414-CRNA-RI
• Title:  CRNA
• Dates Needed:  May working ongoing
• Shift Type:  Day Shift; Call
• Assignment Type:  OR
• Call Required:  Yes
• Board Certification Required:  Yes
• Job Duration:  Locums

This community facility provides comprehensive surgical services with established anesthesia protocols designed to support quality patient care delivery. The hospital operates with a collaborative clinical environment that maintains organized workflows and modern capabilities for diverse surgical caseloads. The facility emphasizes team-based anesthesia care with supervision model and rotating coverage responsibilities.

Rhode Island offers diverse attractions ranging from the historic Gilded Age mansions and scenic Cliff Walk in Newport to the beaches at Mohegan Bluffs and Misquamicut. Visitors can explore art galleries and museums in Providence, enjoy boating activities, and stroll along Thames Street for shopping and dining. The state features numerous bike trails, green spaces, and coastal areas that provide outdoor recreation opportunities throughout the year.

The clinician will deliver comprehensive anesthesia services during structured day shifts with rotating call responsibilities in a supervision-based practice model. Primary responsibilities include conducting pre-operative patient assessments, managing intraoperative anesthesia care, and coordinating post-operative recovery for diverse surgical cases. The position operates with a 1:3 call ratio requiring collaborative team coverage and adherence to established protocols. Board certification is mandatory for this role that emphasizes quality patient care delivery in a supportive hospital environment with predictable scheduling and shared call obligations.

• Case Load/PPD:  Variable based on facility volume
• Support Staff:  Nursing staff, medical assistants, and administrative support
• Patient Population:  All Ages
• Call Ratio/Schedule:  1:3
• Location Type:  On-Site
• Prescriptive Authority Required:  No
• Government:  No
• Percentage Hands On:  0%
• Supervision/Medical Direction:  Supervision
• Staffing Model:  Supervision model with collaborative team coverage

Our services are 100% free for clinicians and are designed for a seamless experience with every assignment:

• Precision job matching with proprietary algorithm
• Rapid credentialing with Axuall Digital Wallet
• Concierge support with a dedicated clinician
  
  Contact:

About

The need has never been greater to connect great clinicians and great healthcare facilities. That’s what we do. Every day. We’re . We connect clients and clinicians to take care of patients. How do we do it? By doing it better than everyone else. Whether you’re looking for a locum tenens job or locum tenens coverage, our experienced agents have the specialized knowledge, know-how, and personal relationships to take care of you and your search.  

provides comprehensive onboarding and optional 1099 financial consulting from a partner advisor.

We cover your malpractice insurance (A++) and provide assistance with credentialing, privileging, licensing, housing and travel.

Our agents have the specialized knowledge and personal connections to provide the best locum tenens experience and negotiate top pay on your behalf.

1716469EXPPLAT

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are looking for a SIU Investigator (mid-level). This is a desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. The candidate selected will have strong multi-line SIU Investigation experience.

This role is remote eligible. However, you must live in the assigned territory which isME, VT, NH, MA, CT, RI, DE, MD or Washington DC. There may be occasional business travel.

What you'll do:

• Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.

• Participates in the development of fraud prevention strategies.

• Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.

• Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.

• Makes recommendations within defined authority guidelines.

• Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.

• Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.

• May serve as a resource team member on specific matters through demonstrated skill or training.

• Assists with the delivery of fraud awareness training initiatives in a defined environment.

• Handles CAT duty responsibilities as business requires.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• High School Diploma or General Equivalency Diploma (GED).

• 2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.

• Proven investigatory skills.

• Experience obtaining statements from various parties to incidents, witnesses, and suspects.

• Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.

• Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.

• Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.

• Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.

• SIU experience conducting low to complex P&C fraud investigations OR a combination of Insurance Claims and (Law Enforcement Investigations OR Military Investigations) experience.

• Strong background with multi-line SIU investigations

• Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other.

• US military experience through military service or a military spouse/domestic partner

Compensation range: The annualized range for this position is: $77,120 - $147,390. This is an hourly position.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are looking for a SIU Investigator (mid-level). This is a desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. The candidate selected will have strong multi-line SIU Investigation experience.

This role is remote eligible. However, you must live in the assigned territory which is ME, VT, NH, MA, CT, RI, DE, MD or Washington DC. There may be occasional business travel.

What you'll do:

• Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.

• Participates in the development of fraud prevention strategies.

• Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.

• Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.

• Makes recommendations within defined authority guidelines.

• Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.

• Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.

• May serve as a resource team member on specific matters through demonstrated skill or training.

• Assists with the delivery of fraud awareness training initiatives in a defined environment.

• Handles CAT duty responsibilities as business requires.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• High School Diploma or General Equivalency Diploma (GED).

• 2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.

• Proven investigatory skills.

• Experience obtaining statements from various parties to incidents, witnesses, and suspects.

• Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.

• Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.

• Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.

• Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.

• SIU experience conducting low to complex P&C fraud investigations OR a combination of Insurance Claims and (Law Enforcement Investigations OR Military Investigations) experience.

• Strong background with multi-line SIU investigations

• Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other.

• US military experience through military service or a military spouse/domestic partner

Compensation range: The annualized range for this position is: $77,120 - $147,390. This is an hourly position.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are looking for a SIU Investigator (mid-level). This is a desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. The candidate selected will have strong multi-line SIU Investigation experience.

This role is remote eligible. However, you must live in the assigned territory which is ME, VT, NH, MA, CT, RI, DE, MD or Washington DC. There may be occasional business travel.

What you'll do:

• Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.

• Participates in the development of fraud prevention strategies.

• Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.

• Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.

• Makes recommendations within defined authority guidelines.

• Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.

• Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.

• May serve as a resource team member on specific matters through demonstrated skill or training.

• Assists with the delivery of fraud awareness training initiatives in a defined environment.

• Handles CAT duty responsibilities as business requires.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• High School Diploma or General Equivalency Diploma (GED).

• 2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.

• Proven investigatory skills.

• Experience obtaining statements from various parties to incidents, witnesses, and suspects.

• Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.

• Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.

• Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.

• Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.

• SIU experience conducting low to complex P&C fraud investigations OR a combination of Insurance Claims and (Law Enforcement Investigations OR Military Investigations) experience.

• Strong background with multi-line SIU investigations

• Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other.

• US military experience through military service or a military spouse/domestic partner

Compensation range: The annualized range for this position is: $77,120 - $147,390. This is an hourly position.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.