Ripple Effect Synonym Jobs in Usa
9,022 positions found — Page 8
P
Shift Manager - Urgently Hiring
Salary not disclosed
TITLE: Shift Manager (SM)
PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
permanent
Manager Practice Ii-Urology
Salary not disclosed
Description
Summary:
This position is responsible for the operation of provider practices usually consisting of 2-4 providers with 6-10 FTEs or at two different sites. The position is responsible for, but not limited to, managing subordinate personnel, preparing clinic(s) budget, ensuring data accuracy, preparing financial analyses, handling complex customer service issues and maintaining provider/staff communications.
Responsibilities:
~ Establishes/implements goals, objectives, policies, procedures and systems for the assigned administrative areas.
~ Assists with developing and implementing annual operational plan and budget.
~ Selects, trains, orients and supervises clinic personnel in accordance with established policies and procedures. Responsible for work assignments and daily operations. Manages personnel for multiple practices, including training relief employees.
~ Evaluates performances and recommends merit increases, promotions and disciplinary actions in a timely manner. Interviews and recommends hiring and termination of staff in accordance with approved policies.
~ Resolves problems in administrative areas and ensures compliance with regulations and standards.
~ Helps fiscal management and other administrative staff in implementing cost effective policies and procedures for all operational areas including bookkeeping, billing, insurance, fee schedules, credit/collections, purchasing, data processing and space planning.
~ Works in conjunction with Regional Director and corporate Marketing Department in practice development.
~Ensures the effective implementation of job descriptions, personnel policies and payroll practices.
~Monitors and controls clinic expenditures within budget. Identifies and implements cost reduction opportunities.
~Serves as liaison between clinic and external agencies.
~Works with staff and providers to ensure quality patient care and services are provided. Maintain effective communication with providers and staff; conducts monthly meetings with providers and staff. Create a positive workplace.
~Gathers and reports monthly and annual data for fiscal, statistical and planning purposes. Develops and implements revenue enhancement strategies for existing practice(s).
~Participates in professional development activities to keep current with health care trends and practices.
~May be responsible for assuring all appropriate licensure, certifications and/or accreditations are secured according to policy.
~Follows the CHRISTUS Health System guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
~Maintains strict confidentiality.
~Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
~Maintains established CHRISTUS Health System policies, procedures, objectives, quality assurance, safety, environmental and infection control.
~Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health's cultural diversity objectives.
~Supports and adheres to CHRISTUS Health System Service Guarantee.
~Collaborates effectively with physicians, administrators, patients, families, other departments, and the community to provide quality patient care and enhance patient outcomes.
~Ensures assessment of competency of all associates is completed as a part of the orientation program and on an ongoing basis.
~Identifies plans, develops and/or arranges for programs to meet the educational/skills needs of the associates upon hiring and on an ongoing basis.
~On an annual basis, contributes to the development of operating and capital budgets to meet the needs of the clinics.
~Reviews financial and productivity management reports and takes appropriate actions.
~Evaluate clinic production and revises procedures or devises new forms to improve efficiency of workflow.
~Supervises the clinical and non-clinical areas to ensure timely and efficient management.
~Coordinates with Providers as needed to ensure projects and assignments are coordinated as necessary by the Administrative staff.
~Demonstrates adherence to the Mission and CORE values of the CHRISTUS Health System.
~Performs other related work as required.
Requirements:
Education/Skills
~ Bachelor's degree in Healthcare, Business Administration or related field is required. Master’s is preferred.
~4 years of management experience as a substitute in lieu of education.
Experience
~4-8 years of experience in diversified positions within a medical practice with at least one year in a supervisory position.
~ Demonstrated leadership skills (decision making, problem solving, delegation, prioritizing) and supervisory experience is required.
~ Competent in health care administration, clinic philosophy and policies and operating procedures is required.
~ Effective communication and prioritization of provider issues.
~ Competent in financial reimbursement, billing and collections, CPT, ICD9 and HCPCS coding and medical group operations, as well as managed care concepts.
~ Ability to recognize and communicate variances in key practice indicators.
~ Must be computer literate and have strong organizational skills.
Licenses, Registrations, or Certifications
~ CMOM is highly preferred
Work Type:
Full Time
Summary:
This position is responsible for the operation of provider practices usually consisting of 2-4 providers with 6-10 FTEs or at two different sites. The position is responsible for, but not limited to, managing subordinate personnel, preparing clinic(s) budget, ensuring data accuracy, preparing financial analyses, handling complex customer service issues and maintaining provider/staff communications.
Responsibilities:
~ Establishes/implements goals, objectives, policies, procedures and systems for the assigned administrative areas.
~ Assists with developing and implementing annual operational plan and budget.
~ Selects, trains, orients and supervises clinic personnel in accordance with established policies and procedures. Responsible for work assignments and daily operations. Manages personnel for multiple practices, including training relief employees.
~ Evaluates performances and recommends merit increases, promotions and disciplinary actions in a timely manner. Interviews and recommends hiring and termination of staff in accordance with approved policies.
~ Resolves problems in administrative areas and ensures compliance with regulations and standards.
~ Helps fiscal management and other administrative staff in implementing cost effective policies and procedures for all operational areas including bookkeeping, billing, insurance, fee schedules, credit/collections, purchasing, data processing and space planning.
~ Works in conjunction with Regional Director and corporate Marketing Department in practice development.
~Ensures the effective implementation of job descriptions, personnel policies and payroll practices.
~Monitors and controls clinic expenditures within budget. Identifies and implements cost reduction opportunities.
~Serves as liaison between clinic and external agencies.
~Works with staff and providers to ensure quality patient care and services are provided. Maintain effective communication with providers and staff; conducts monthly meetings with providers and staff. Create a positive workplace.
~Gathers and reports monthly and annual data for fiscal, statistical and planning purposes. Develops and implements revenue enhancement strategies for existing practice(s).
~Participates in professional development activities to keep current with health care trends and practices.
~May be responsible for assuring all appropriate licensure, certifications and/or accreditations are secured according to policy.
~Follows the CHRISTUS Health System guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
~Maintains strict confidentiality.
~Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
~Maintains established CHRISTUS Health System policies, procedures, objectives, quality assurance, safety, environmental and infection control.
~Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health's cultural diversity objectives.
~Supports and adheres to CHRISTUS Health System Service Guarantee.
~Collaborates effectively with physicians, administrators, patients, families, other departments, and the community to provide quality patient care and enhance patient outcomes.
~Ensures assessment of competency of all associates is completed as a part of the orientation program and on an ongoing basis.
~Identifies plans, develops and/or arranges for programs to meet the educational/skills needs of the associates upon hiring and on an ongoing basis.
~On an annual basis, contributes to the development of operating and capital budgets to meet the needs of the clinics.
~Reviews financial and productivity management reports and takes appropriate actions.
~Evaluate clinic production and revises procedures or devises new forms to improve efficiency of workflow.
~Supervises the clinical and non-clinical areas to ensure timely and efficient management.
~Coordinates with Providers as needed to ensure projects and assignments are coordinated as necessary by the Administrative staff.
~Demonstrates adherence to the Mission and CORE values of the CHRISTUS Health System.
~Performs other related work as required.
Requirements:
Education/Skills
~ Bachelor's degree in Healthcare, Business Administration or related field is required. Master’s is preferred.
~4 years of management experience as a substitute in lieu of education.
Experience
~4-8 years of experience in diversified positions within a medical practice with at least one year in a supervisory position.
~ Demonstrated leadership skills (decision making, problem solving, delegation, prioritizing) and supervisory experience is required.
~ Competent in health care administration, clinic philosophy and policies and operating procedures is required.
~ Effective communication and prioritization of provider issues.
~ Competent in financial reimbursement, billing and collections, CPT, ICD9 and HCPCS coding and medical group operations, as well as managed care concepts.
~ Ability to recognize and communicate variances in key practice indicators.
~ Must be computer literate and have strong organizational skills.
Licenses, Registrations, or Certifications
~ CMOM is highly preferred
Work Type:
Full Time
Not Specified
Director of Nursing (DON)
Salary not disclosed
Join the VitalCore Team in Georgia! We’re people fueled by passion, not by profit. VitalCore Health Strategies (VCHS), an industry leader in Correctional Healthcare, has an opening fora Director of Nursing at Charles B. Webster Detention Center in Augusta, Georgia!!!
At VitalCore we pride ourselves on retaining and acquiring compassionate, ethical individuals who are committed to providing quality services. Join our team and experience first-hand how VitalCore Health Strategies promotes a positive work environment that is based on respect and appreciation of the hard work and dedication of our staff.
DIRECTOR OF NURSING BENEFITS PACKAGE TO INCLUDE BUT NOT LIMITED TO:
- Holiday Pay: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day, and Christmas Day
- Medical
- Dental
- Vision
- Health Savings Account
- Life Insurance
- Short Term/Long Term Disability
- Identity Theft Protection
- Pet Insurance
- Employee Assistance Program and Discount Center
- 401K & Plan Matching
- PTO
- Dependent Care Flexible Spending Account
- Annual Incentive Bonus
DIRECTOR OF NURSING POSITION SUMMARY
The Director of Nursing (DON) is a supervisory nursing position who works in a correctional setting in which nursing services are required on a 24-hour basis. The DON supervises and coordinates the activities of nursing personnel in one or more patient care units. The DON verifies that patients’ needs are met and evaluates nursing care and patient care unit performance. They participate in the planning of work for assigned units and coordinate activities with other patient units/departments. The DON plans and organizes training for staff members and works in partnership with the Assistant Director of Nursing (ADON) if applicable, Health Services Administrator (HSA), and Regional Leadership to fulfill contractual requirements and achieve operational and clinical performance targets.
DIRECTOR OF NURSING MINIMUM REQUIREMENTS / PREFERENCES
- Graduate of an Accredited Nursing School required. Bachelor’s or Master's Degree in nursing preferred
- Licensed to practice nursing in the State, board-certified or board-eligible in medicine, and has training and experience providing services to an adult population
- To redefine benchmarks for the industry utili
- Specialty certification in correctional healthcare is desired (Certified Correctional Health Professional: CCHP, Certified Correctional Health Professional Nurse: CCHP-RN)
- Minimum of 3 years of clinical experience in a healthcare setting, with correctional healthcare experience is preferred
- Previous clinical operations management experience is preferred; previous direct management experience within a correctional health setting is desired
- Knowledge of accreditation standards (NCCHC, ACA & state-specific), as well as experience with quality improvement programs and clinical auditing, is preferred
DIRECTOR OF NURSING ESSENTIAL FUNCTIONS
- Utilizes a systematic approach to meet the health needs of each individual patient
- Provides quality oversight in collaboration with site, regional and corporate leadership. Provides clinical supervision to nursing staff. Implements appropriate work structure and processes to accomplish goals for patient care specific to contract requirements and healthcare policy and procedures. Assists and supports nursing staff with the provision of patient care. Organizes the delivery of safe, effective, and efficient patient care
- Evaluates patient care delivery processes on a regular, systematic, and frequent basis. Provides written reports to regional team and clients as scheduled or requested. Effectively uses data to identify performance improvement opportunities, takes action to drive improvement, and monitors progress through ongoing analysis of data and results
- Facilitates the development of site performance improvement plans and monitors site progress and reporting. Participates in and contributes to the achievement of the site’s key performance indicators and Clinical Quality Initiatives as directed
- Facilitates the completion of random and scheduled audits to assess site compliance with contractual requirements, accreditation standards, and continuous quality safety improvement (QAPI) opportunities. As directed, facilitates the completion of the appropriate QAPI forms and forwards findings/completed forms to Community/State leadership. Participates and serves on site-level QAPI committee
- Conducts at minimum annual accreditation readiness audits to assess compliance with standards and identify opportunities for improvement. Devises a mechanism to track compliance with accreditation standards every day. As appropriate, develops action plans based on accreditation readiness audit findings. Collaborates with site leadership to implement plans and evaluate the effectiveness of action plans and modifies plan(s) as appropriate
- Anticipates healthcare delivery and contractual issues and deals with potential issues proactively. Collaborates with site leadership and clients to meet the goals of the service contract in conjunction with regional leadership. Attends and reviews minutes on a regular basis for MAC meetings, Disease Management/Case Review and other healthcare-related site meetings. Reinforces and strengthens client satisfaction and related goals
- Performs screening interviews with candidates for basic knowledge, skills within the corrections environment. Sets and communicates recruitment standards and takes accountability for recruiting effectiveness and compliance across their area of responsibility. Participates in the selection process for open site positions. Identifies high potential staff for development, promotion and succession opportunity-hire
- Performs at-hire and annual clinical competency assessments and checks to promote the delivery of safe, effective and efficient nursing care. To promote goal accomplishment (site and individual level), policy compliance and professional development, schedules one-on-one monthly one on one meeting with direct reports. Provides developmental mentoring, formalized feedback, and coaching to staff. When appropriate, develops individual performance improvement plans for staff not meeting performance expectations
- Participates in Pharmacy, Therapeutic, and Strategic Initiatives, Patient Safety/Sentinel Event Committee, Performance Improvement, Electronic Medical Records (EMR), Utilization Management and other process improvement committees/initiatives as directed or assigned
- Supports Company Initiatives and the application of best practices in clinical settings. Assists in the completion of special projects on an as-needed basis. Works with others to determine where resource support should be allocated on a prioritization basis. Participates in the monthly Regional DON calls, initiatives and activities. Performs other duties as assigned
VitalCore Health Strategies is an equal opportunity employer and committed to creating and maintaining an inclusive workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives.
PIa1d34439f63b-3631
Not Specified
FEI Care Coordinator
$19.34-19.34 Hourly Wage
FEI Care Coordinator
Help Others, Make a Difference, Save a Life.
Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?
You have a lot of choices in where you work…make the decision to work where you are valued!
Join the McNabb Center Team as the FEI Care Coordinator today!
The FEI Care Coordinator
Duties:
- Responsibilities include serving a minimum of 15 families at time for a period of 90 days post-crisis intervention.
- Duties also include meeting with families, coordinating supports for monthly Family Team Meetings (FTM), and organizing monthly family engagement activities.
JOB PURPOSE/SUMMARY
Summary of role of team:
- "Family Empowerment Initiative" or "FEI" provides support to low-income families, children ages birth (0) to eighteen (18), and their caregivers.
- This includes, but is not limited to, intensive services, crisis services, self-sufficiency through trauma informed services, case coordination, peer support, parent/caregiver education, and family engagement strategies.
Summary of position:
- The Care Coordinator provides trauma-informed, family-centered services to children and youth experiencing a mental health crisis, including those referred from mobile crisis units, crisis stabilization units, walk-in centers, emergency departments, psychiatric hospitals, and other acute care settings.
- The Care Coordinator provides linkage to community resources, clinical services, and natural supports related to the child/youth.
- Engagement in both person, and collateral contacts required. Staff will be an active participant in FTM to create the Individualized Services Plan (ISP).
TYPICAL WORKING CONDITION/ENVIRNMENT
- This position spends the majority of their time working at Knox Children & Youth (C&Y) Center, and seeing individuals in their homes and community.
- With program development, attendance to community and Center running meetings is required.
- In person attendance is preferred.
JOB DUTIES/RESPONSIBILITIES
This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.
1. Direct Care
Initial Contact:
- Make initial contact with the referred family within twenty-four (24) hours of receiving the referral.
Initial Visit:
- Provide initial intake in partnership with the Peer Support Specialist visit within 72 hours of referral.
First Month of Services:
- Conduct a minimum of one face-to-face, in-home visit or one telephonic or video contact with the family each week during the first month of services.
Second and Third Months of Services:
- Conduct a minimum of one face-to-face, in-home visit or one (1) telephonic or video contact with the family each week during months two and three.
- Ensure that at least one of these weekly contacts is a face-to-face, in-person visit every other week during months two and three. One face-to-face, in person meeting can be the monthly FTM.
- Complete an Eligibility Assessment and Assessment Plan for each eligible Low-income family within ten business days of initial contact.
2. Quality Care
- Responsible for ensuring all phases and activities of the Wraparound Process are done to the high quality and fidelity - accountable to family team.
- Provide outreach and engagement to families upon referral to the program by conducting initial phone contact and the intake process with the assistance of the Peer Support Specialist (PSS).
- Complete an assessment of the family including Child and Adolescent Needs and Strengths (CANS) assessment, Caregiver Strain Assessment, and other national evaluation tools to develop a care plan.
- In partnership with the PSS, provide face-to-face direct service hours to families including support, referrals and assistance with the development of positive parenting, safety planning, basic life skills and parenting a child/youth with special needs.
- In collaboration with the PSS, assist families in developing a list of individuals they want to attend the Family Team Meetings.
- Ensure that the wraparound process is family driven and that families experience ongoing participation in and ownership of their care plans.
- Provide liaison functions for the team members and service providers.
- In collaboration with the PSS, creation of the family team and scheduling of case conferences/family team meetings in collaboration with PSS and family members.
- As a result of the family team process, develop, and coordinate Individual Service Plan (ISP) with the family and PSS.
- Linkage to community resource, clinical services, and natural supports related to the child/youth.
- Be available for crisis calls; collaborate to provide support during the crisis and following the crisis.
- Ensure that crisis safety plan and assessment are completed, in collaboration with all service providers.
- Skill building with child/youth as appropriate.
- Maintain and build community relations, through education and advocacy and participating in external meetings such as the Community Advisory Board (CAB), Council on Children's Mental Health (CCMH) meeting and other meetings related to children/youth and families.
- Collaborate with program supervisor to train staff, provide field case consultation and support to new staff.
- Encourage youth and family voice and choice.
- Be knowledgeable and sensitive to the culture of the youth and family and effectively convey that to team members.
- Empathize with families.
- Focus on empowering children/youth and families.
- Display strong organizational skills and be a self-starter.
- Strong desire to help people.
- Promote active listening.
- Be flexible.
- Be able to articulate the strengths of the youth and family to team members.
- Celebrate and acknowledge differing points of view.
- Manage potentially tense and/or uncomfortable situations and conversations'.
- Be able to reframe negative comments into need statements.
- Summarize key points.
- Be able to brainstorm an evaluate ideas without judgment.
- Promote and support the consensus of effective action plans.
- Provide continued focus on goals setting and goal attainment.
- Provide continuous check-ins with team members.
- Monitor and support team members to complete assigned action steps.
- Knowledge of children and youth who have emotional and behavioral disorders.
- Knowledge and experience with the juvenile justice, education, and/or other child-serving systems.
- Desire to help and support families, with strong customer services skills.
- Commitment to system of care principles, cultural competency and effective teamwork.
3. Complete all documentation in compliance with CARF, insurance and funding standards.
- Maintain up-to-date case records on each client, family, including weekly contact reports, service agreements, evaluations, and termination summaries.
- Completes and signs EMR progress notes within two business days of encounter.
- Ensures that all clients have an up to date ROI, care plan, crisis plan, consent to contact after discharge, DLA-20, and updated signature admissions page every 6 months, and as needed.
- Creates and coordinates treatment interventions that are reflected in progress note documentation based on the ISP goals.
- Provides completed Daily Contact Logs to supervisor by date assigned.
- Attends supervision with program supervisor.
4. Team Atmosphere
- Participate in teamed-based supervision meetings.
- Team maintenance and transition coordination.
- Display effective communication.
- Be approachable and engaging.
- Ability to promote teams that are cohesive and promote trust.
- Display a knowledge of child serving systems and local resources.
- Works effectively as a team contributor on all assignments.
- Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
- Is expected to have regular and predictable attendance, and the ability to work cooperatively with others.
- Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes.
- Accepts additional assignments and/or changes in assignment and/or work.
- Promotes an environment in which the culture and spiritual beliefs of the individual are respected.
5. Completion of expected monthly productivity report, to be provided to supervisor by the 5thof the following month.
COMPENSATION:
- Starting salary for this position is approximately $19.34 /hr based on relevant experience and education.
Schedule:
- Primary working hours are Monday through Friday, and should be provided at times that meet the needs to the families served.
- On site supervision is preferred, and position must be available via phone if a function of the position requires being out of office.
Travel:
Equipment/Technical Competency:
- Position requires working knowledge of Excel, Word, Microsoft Office, and any other platforms required by funders.
- Position requires regular use of a computer, and appropriate phone etiquette.
- Position is required to respond to all voicemails, emails and messages within 24 hours.
Equipment/Technology:
- Position requires a cell phone, in the event staff need to contact the position when not in the office.
- Cell phone may be provided by the Center or reimbursement for these expenses is considered.
QUALIFICATIONS - FEI Care Coordinator
Experience / Knowledge:
- Must possess a minimum of B.A or B.S. degree in social work, psychology, or related field with a preferred minimum of two (2) years clinical intervention experience in serving youth with SED or emerging adults with mental health conditions.
- Ability to create effective relationships with individuals of different cultural beliefs and lifestyles.
- Effective verbal and written communication skills.
- Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to develop and deliver case presentations.
- Ability to analyze complex information, and to define and solve problems.
- Ability to work effectively in a team environment.
- Ability to work in partnership with peer/family support specialists with lived experience.
Education / License:
- A minimum of a bachelor's degree in a social or behavioral science or other related acceptable field with one to three years' experience or training in social services.
Physical/Emotional/Social - Skills/Abilities:
- This position requires utilizing a personal, dependable vehicle to conduct Center business.
- Maintaining a dependable vehicle and certified driver status is a condition of employment.
- This position also requires that the employee have an F Endorsement on his/her Driver License to be available to transport individuals as needed.
- Required to be certified in and adequately implement verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, running, and walking.
- Physical de-escalation techniques will only be implemented at Helen Ross McNabb Center facilities, and not in community settings.
- Additionally, an essential job function is a reliable, predictable 40 hour per week job, on site and in the community, with regular attendance.
- Hearing of normal and soft tones.
- Close eye work.
- Valid driver's license.
- Lifting up to 50lbs.
- Frequent sitting, standing, walking, bending, stooping, and reaching.
Location:
- Knox County, Tennessee
Apply today to work where we care about you as an employee and where your hard work makes a difference!
Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.
Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.
Compensation details: 19.34-19.34 Hourly Wage
PI6afc209a2d94-3631
Not Specified
Program Manager Neonatal Services - Perinatal Admin
🏢 Christus Health
Salary not disclosed
Description Summary: Develops and leads nursing neonatal initiatives for the CHRISTUS location.
The Program Manager works in conjunction with the Neonatal Medical Director to oversee neonatal practice in the facility.
The Program Manager also works with regional clinical leaders in the community (through the Regional Advisory Council-RAC) to lead the development and implementation of clinical strategies, policies, and practices throughout the Region and align them with CHRISTUS Health System which are guided by High-Reliability Principles, to achieve nursing standardization, evidence-based practices, operational excellence, and optimal patient care performance.
Establishes effective strategies for service line initiatives, education and competency, physician collaboration, integration, outcomes, and resource utilization with the goal of increasing service line growth, efficiency, compliance, safety, and patient experience.
Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Participates in planning the service line vision and strategy as well as the development, implementation, communication and promotion of the strategic plans.
Co-Chairs the facility’s Neonatal Quality/Oversight & Operations Committee(s) along with the Neonatal Medical Director.
Responsible for ensuring all core neonatal functions and the facility’s Neonatal Program Plan are followed and performance indicators are in compliance with benchmarks and standards; if not, formulates a plan to be on track.
Provides support and direction to ministries when indicators are not meeting targets to ensure successful corrective action.
Acts as a subject matter expert or identifies appropriate contributors to consult on the development and implementation of evidence-based neonatal nursing policies/procedures/standards of care relative to patient care, safety, and stewardship of resources.
Monitors progress of action and strategic plans and manages approved deviations from plan.
Manages resource forecasting for business and financial resources determining gaps in resources, skills or training and develops strategies to fill those gaps.
Provides ongoing leadership and training to ensure that team members are focused, committed, and capable of producing expected results.
Assists in establishing and implementing System policies, procedures, and standards.
Provides effective oral and written communications to staff to facilitate understanding, ownership and accomplishment of goals and objectives.
Demonstrates strong interpersonal skills, possesses good negotiating skills and promotes teamwork; monitors team member feedback to ensure effectiveness of communication and understanding of organizational direction and expectations.
Establishes and monitors department quality objectives, milestones and benchmarks.
Develops and implements effective tools to measure performance against these standards and to document and regularly report on the current status of projects and routine assignments.
Leads in the establishing of departmental programs, which promote and emphasize the commitment to exceptional neonatal care.
Must have a high level of interpersonal skills, tact, and diplomacy in order to deal effectively with a wide variety of internal and external stakeholders.
Must be knowledgeable of health care professional education and continuing educational requirements.
Must have strong knowledge of clinical care processes across all nursing clinical disciplines in the continuum of care and demonstrated expertise in the application of clinical technology to these processes, as well as maintain up to date and evidenced based practice.
Must have knowledge of computer programs such as Microsoft, Excel, PowerPoint, and Access.
Must participate in ongoing staff and team-based education/simulations and training in the care of the neonatal patient.
Regularly and actively participates in the neonatal care at the facility where their program manager services are provided.
Job Requirements: Education/Skills Bachelor of Science in Nursing required.
Presentation and communication skills required.
Experience 5+ years of clinical experience in neonatal nursing required.
Experience leading unit/facility initiatives preferred.
Licenses, Registrations, or Certifications Registered Nurse in the state of employment or compact required.
Certification in Neonatal Resuscitation Program required.
Work Schedule: 8AM
- 5PM Monday-Friday Work Type: Full Time
The Program Manager works in conjunction with the Neonatal Medical Director to oversee neonatal practice in the facility.
The Program Manager also works with regional clinical leaders in the community (through the Regional Advisory Council-RAC) to lead the development and implementation of clinical strategies, policies, and practices throughout the Region and align them with CHRISTUS Health System which are guided by High-Reliability Principles, to achieve nursing standardization, evidence-based practices, operational excellence, and optimal patient care performance.
Establishes effective strategies for service line initiatives, education and competency, physician collaboration, integration, outcomes, and resource utilization with the goal of increasing service line growth, efficiency, compliance, safety, and patient experience.
Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Participates in planning the service line vision and strategy as well as the development, implementation, communication and promotion of the strategic plans.
Co-Chairs the facility’s Neonatal Quality/Oversight & Operations Committee(s) along with the Neonatal Medical Director.
Responsible for ensuring all core neonatal functions and the facility’s Neonatal Program Plan are followed and performance indicators are in compliance with benchmarks and standards; if not, formulates a plan to be on track.
Provides support and direction to ministries when indicators are not meeting targets to ensure successful corrective action.
Acts as a subject matter expert or identifies appropriate contributors to consult on the development and implementation of evidence-based neonatal nursing policies/procedures/standards of care relative to patient care, safety, and stewardship of resources.
Monitors progress of action and strategic plans and manages approved deviations from plan.
Manages resource forecasting for business and financial resources determining gaps in resources, skills or training and develops strategies to fill those gaps.
Provides ongoing leadership and training to ensure that team members are focused, committed, and capable of producing expected results.
Assists in establishing and implementing System policies, procedures, and standards.
Provides effective oral and written communications to staff to facilitate understanding, ownership and accomplishment of goals and objectives.
Demonstrates strong interpersonal skills, possesses good negotiating skills and promotes teamwork; monitors team member feedback to ensure effectiveness of communication and understanding of organizational direction and expectations.
Establishes and monitors department quality objectives, milestones and benchmarks.
Develops and implements effective tools to measure performance against these standards and to document and regularly report on the current status of projects and routine assignments.
Leads in the establishing of departmental programs, which promote and emphasize the commitment to exceptional neonatal care.
Must have a high level of interpersonal skills, tact, and diplomacy in order to deal effectively with a wide variety of internal and external stakeholders.
Must be knowledgeable of health care professional education and continuing educational requirements.
Must have strong knowledge of clinical care processes across all nursing clinical disciplines in the continuum of care and demonstrated expertise in the application of clinical technology to these processes, as well as maintain up to date and evidenced based practice.
Must have knowledge of computer programs such as Microsoft, Excel, PowerPoint, and Access.
Must participate in ongoing staff and team-based education/simulations and training in the care of the neonatal patient.
Regularly and actively participates in the neonatal care at the facility where their program manager services are provided.
Job Requirements: Education/Skills Bachelor of Science in Nursing required.
Presentation and communication skills required.
Experience 5+ years of clinical experience in neonatal nursing required.
Experience leading unit/facility initiatives preferred.
Licenses, Registrations, or Certifications Registered Nurse in the state of employment or compact required.
Certification in Neonatal Resuscitation Program required.
Work Schedule: 8AM
- 5PM Monday-Friday Work Type: Full Time
Not Specified
Market Growth Consultant - Healthcare Sales (Sign on Bonus Available!)
🏢 ChenMed
$38,509 to $55,013 per year
We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Membership Growth Consultant (MGC) is an outside healthcare sales representative who’s responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed.The incumbent in this role is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
COMPETENCIES:
- Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.
- Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.
- Start planing, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older).
- Start cultivateing strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.
- Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.
- Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place.
- Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.
- Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads.
- Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.
- Recovers dormant customers via sales tools and marketing campaigns.
- Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.
- Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data.
- Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.
- Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors with supervision Develops and executes specific broker and partner strategies and plans.
- Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required.
- Performs other related duties as assigned.
Instills trust
Gaining the confidence and trust of others through honesty, integrity, and authenticity
- Follows through on commitments
- Is seen as direct and trustful
- Keeps confidences
- Practices what he/she preaches
- Shows consistency between words and actions
Results driven
Consistently achieving results, even under tough circumstances
- Has a strong bottom-line orientation
- Persists in accomplishing objectives despite obstacles and setbacks
- Has a track record of exceeding goals successfully
- Pushes others
Action oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Readily acts on challenges, without unnecessary planning.
- Identifies and seizes on new opportunities
- Displays a can-do attitude in good and tough times
- Steps up to handle tough issues
Effective communication
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels
- Attentively listens to others
- Adjusts to fit the audience and the message
- Provides timely and helpful information to others across the organization
- Encourages the open expression of diverse ideas and opinions
Resiliency
Rebounding from setbacks and adversity when facing difficult situations
- Is confident under pressure
- Handles and manages crises effectively
- Maintains a positive attitude despite adversity
- Bounces back from setbacks
- Grows from hardships and negative experiences
Networking
Effectively building formal and informal relationship networks inside and outside the organization
- Builds strong formal and informal networks.
- Maintains relationships across a variety of functions and locations
- Draws upon multiple relationships to exchange ideas, resources, and know-how
Customer focus
Building strong customer centric relationships and delivering customer-centric solutions
- Gains insight into customer needs
- Identifies opportunities that benefit the customer
- Builds and delivers solutions that meet customer expectations
- Establishes and maintains effective customer relationships
Persuasiveness
Using compelling arguments to gain the support and commitment of others
- Positions views and arguments appropriately to win support
- Convinces others to take action
- Negotiates skillfully in tough situations
- Wins concessions without damaging relationships
- Responds effectively to the reactions and positions of others
KNOWLEDGE, SKILLS AND ABILITIES:
High business acumen and acuity
Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment
Demonstrated knowledge ofnegotiation, probing skills, closing skills and handling objections
Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation
Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.)
Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy
Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute
Spoken and written fluency in English
Bilingual is a plus
Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises
This position required use and exercise of independent judgment
EDUCATION AND EXPERIENCE CRITERIA:
- High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis.
- A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage
- A minimum of 2 years of business-to-business experience or equivalent management experience preferred
- Relevant sales experience with establishing and maintaining relationships with business/vendor partners
- Experience in telesales to input sales data into a computer while on the telephone with a customer
- This position requires possession and maintenance of a current, valid Driver’s License
This position offers a competitive salary ranging from $38,509 to $50,000, along with a $5,000 sign-on bonus.
PAY RANGE:
$38,509 - $55,013 SalaryThe posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite
permanent
Healthcare Outside Sales Consultant
🏢 ChenMed
$37,387 to $53,411 per year
We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Membership Growth Consultant (MGC) is an outside healthcare sales representative who’s responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed.The incumbent in this role is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
COMPETENCIES:
- Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.
- Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.
- Start planing, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older).
- Start cultivateing strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.
- Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.
- Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place.
- Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.
- Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads.
- Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.
- Recovers dormant customers via sales tools and marketing campaigns.
- Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.
- Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data.
- Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.
- Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors with supervision Develops and executes specific broker and partner strategies and plans.
- Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required.
- Performs other related duties as assigned.
Instills trust
Gaining the confidence and trust of others through honesty, integrity, and authenticity
- Follows through on commitments
- Is seen as direct and trustful
- Keeps confidences
- Practices what he/she preaches
- Shows consistency between words and actions
Results driven
Consistently achieving results, even under tough circumstances
- Has a strong bottom-line orientation
- Persists in accomplishing objectives despite obstacles and setbacks
- Has a track record of exceeding goals successfully
- Pushes others
Action oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Readily acts on challenges, without unnecessary planning.
- Identifies and seizes on new opportunities
- Displays a can-do attitude in good and tough times
- Steps up to handle tough issues
Effective communication
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels
- Attentively listens to others
- Adjusts to fit the audience and the message
- Provides timely and helpful information to others across the organization
- Encourages the open expression of diverse ideas and opinions
Resiliency
Rebounding from setbacks and adversity when facing difficult situations
- Is confident under pressure
- Handles and manages crises effectively
- Maintains a positive attitude despite adversity
- Bounces back from setbacks
- Grows from hardships and negative experiences
Networking
Effectively building formal and informal relationship networks inside and outside the organization
- Builds strong formal and informal networks.
- Maintains relationships across a variety of functions and locations
- Draws upon multiple relationships to exchange ideas, resources, and know-how
Customer focus
Building strong customer centric relationships and delivering customer-centric solutions
- Gains insight into customer needs
- Identifies opportunities that benefit the customer
- Builds and delivers solutions that meet customer expectations
- Establishes and maintains effective customer relationships
Persuasiveness
Using compelling arguments to gain the support and commitment of others
- Positions views and arguments appropriately to win support
- Convinces others to take action
- Negotiates skillfully in tough situations
- Wins concessions without damaging relationships
- Responds effectively to the reactions and positions of others
KNOWLEDGE, SKILLS AND ABILITIES:
High business acumen and acuity
Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment
Demonstrated knowledge ofnegotiation, probing skills, closing skills and handling objections
Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation
Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.)
Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy
Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute
Spoken and written fluency in English
Bilingual is a plus
Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises
This position required use and exercise of independent judgment
EDUCATION AND EXPERIENCE CRITERIA:
- High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis.
- A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage
- A minimum of 2 years of business-to-business experience or equivalent management experience preferred
- Relevant sales experience with establishing and maintaining relationships with business/vendor partners
- Experience in telesales to input sales data into a computer while on the telephone with a customer
- This position requires possession and maintenance of a current, valid Driver’s License
PAY RANGE:
$37,387 - $53,411 SalaryEMPLOYEE BENEFITS
’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Hybrid
permanent
Outside Healthcare Sales Representative
🏢 ChenMed
$38,509 to $55,013 per year
We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Membership Growth Consultant (MGC) is an outside healthcare sales representative who’s responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed.The incumbent in this role is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
COMPETENCIES:
- Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.
- Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.
- Start planing, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older).
- Start cultivateing strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.
- Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.
- Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place.
- Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.
- Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads.
- Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.
- Recovers dormant customers via sales tools and marketing campaigns.
- Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.
- Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data.
- Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.
- Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors with supervision Develops and executes specific broker and partner strategies and plans.
- Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required.
- Performs other related duties as assigned.
Instills trust
Gaining the confidence and trust of others through honesty, integrity, and authenticity
- Follows through on commitments
- Is seen as direct and trustful
- Keeps confidences
- Practices what he/she preaches
- Shows consistency between words and actions
Results driven
Consistently achieving results, even under tough circumstances
- Has a strong bottom-line orientation
- Persists in accomplishing objectives despite obstacles and setbacks
- Has a track record of exceeding goals successfully
- Pushes others
Action oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Readily acts on challenges, without unnecessary planning.
- Identifies and seizes on new opportunities
- Displays a can-do attitude in good and tough times
- Steps up to handle tough issues
Effective communication
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels
- Attentively listens to others
- Adjusts to fit the audience and the message
- Provides timely and helpful information to others across the organization
- Encourages the open expression of diverse ideas and opinions
Resiliency
Rebounding from setbacks and adversity when facing difficult situations
- Is confident under pressure
- Handles and manages crises effectively
- Maintains a positive attitude despite adversity
- Bounces back from setbacks
- Grows from hardships and negative experiences
Networking
Effectively building formal and informal relationship networks inside and outside the organization
- Builds strong formal and informal networks.
- Maintains relationships across a variety of functions and locations
- Draws upon multiple relationships to exchange ideas, resources, and know-how
Customer focus
Building strong customer centric relationships and delivering customer-centric solutions
- Gains insight into customer needs
- Identifies opportunities that benefit the customer
- Builds and delivers solutions that meet customer expectations
- Establishes and maintains effective customer relationships
Persuasiveness
Using compelling arguments to gain the support and commitment of others
- Positions views and arguments appropriately to win support
- Convinces others to take action
- Negotiates skillfully in tough situations
- Wins concessions without damaging relationships
- Responds effectively to the reactions and positions of others
KNOWLEDGE, SKILLS AND ABILITIES:
High business acumen and acuity
Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment
Demonstrated knowledge ofnegotiation, probing skills, closing skills and handling objections
Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation
Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.)
Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy
Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute
Spoken and written fluency in English
Bilingual is a plus
Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises
This position required use and exercise of independent judgment
EDUCATION AND EXPERIENCE CRITERIA:
- High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis.
- A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage
- A minimum of 2 years of business-to-business experience or equivalent management experience preferred
- Relevant sales experience with establishing and maintaining relationships with business/vendor partners
- Experience in telesales to input sales data into a computer while on the telephone with a customer
- This position requires possession and maintenance of a current, valid Driver’s License
PAY RANGE:
$38,509 - $55,013 SalaryThe posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Hybrid
permanent
Regional Director - Strategic Marketing
🏢 Christus Health
Salary not disclosed
Description Summary: The Regional Director of Strategic Marketing is responsible for overseeing the marketing activities in an assigned group of ministries of the CHRISTUS Health System, which includes adult acute care hospitals, clinics, outpatient centers, and many other programs and facilities.
This Job is responsible for supporting marketing activities in ministries for new and existing services to achieve strategic growth and improve the health and well-being of those we serve.
This Job oversees a broad range of marketing activities relative to the strategic direction and positioning of the organization and its leadership that promote, enhance, and protect brand reputation and enable the organization to become the partner of choice.
Under the supervision of system leadership, the Regional Director plans, budgets, and implements marketing, advertising, branding/signage to increase/maintain the value/perception of the brand and grow health care and retail services.
The Regional Director must have strategic reasoning skills and a deep understanding of several local health care markets, as well as the ability to work with a variety of key stakeholders to direct and inform marketing campaigns and activities.
The Regional Director must monitor market dynamics and the competitive landscape to achieve a competitive advantage and provide timely and responsive changes to Marketing plans, tactics, and messaging as appropriate.
The Regional Director is in a position to interface daily with various publics and constituents, including senior leadership at the system and market levels, community and political leaders and regional CHRISTUS board members and Associates.
The Regional Director will be privy to and responsible for protecting the integrity of confidential corporate information, including strategic plans, financial information, risk management situations, and patient information.
The Regional Director is called upon to make significant judgment calls in relation to events and materials that represent CHRISTUS positively and consistently and to speak on the ministry’s behalf.
Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Regional leaders are responsible for effectively collaborating with local leadership teams to meet accountability measures including, but not limited to, labor productivity standards, quality metrics, associate engagement, and retention efforts, as well as service level agreements to the consumer.
Work with system marketing and strategy resources, regional CHRISTUS leaders, and the senior vice president of group operations to create and implement effective marketing plans that achieve ministry goals, including increasing or maintaining the value of the brand, increasing patient volume, growing appropriate service lines and improving the health and wellbeing of those we serve.
Work with all functions of marketing to creatively incorporate all available and appropriate tools and resources, including strategic marketing plans, advertising, publications, special events, digital and corporate identity, and branding into an organized, articulate, and multi-faceted program.
Leads a team of marketing specialists to develop marketing plans, and implement tactics in support of well-defined goals, and measures/reports on performance.
Works with the marketing operations team to use customer relationship management (CRM) tactics and marketing automation to drive growth.
Creates and implements plans and programs to reach key markets via advertising, direct marketing, electronic media/website, paid digital marketing, collateral materials, and product/service promotions.
Monitor market dynamics and competitive landscape to achieve competitive market advantage, and to provide timely and responsive changes to marketing plans, tactics, and messaging as appropriate.
Adhere to and help implement CHRISTUS Health’s new brand standards, which direct things like image choice, messaging, and tone, and font and icon selection, to establish and maintain the CHRISTUS brand in the market and consistent with the system brand.
Provide strategic direction in the areas of brand management, advertising, and marketing services for all components of the region.
Oversee and hold direct reports accountable for achieving determined success metrics and KPIs.
Collaborate across departments to achieve plans and fulfill KPIs.
Ensure effective control of marketing results, and ensure that achievement of objectives falls within designated budgets.
Represent regional CHRISTUS marketing on various internal committees and task forces, as requested.
Manage and maintain vendor relationships, as appropriate to responsibilities.
Has a proven track record working in a matrixed, collaborative environment with multiple stakeholders.
Has demonstrated ability to problem solve and be supportive/innovative in the process of change; strong human relations skills with an ability to handle difficult/sensitive issues with regard to confidentiality.
Has Demonstrated success in collaborating with other key leaders, including excellence in customer service and customer satisfaction and the ability to maintain high Associate engagement and satisfaction.
Has Demonstrated understanding of financial operations and ability to meet/exceed expectations on an ongoing basis.
Able to make effective presentations to various stakeholders including physicians, senior leadership, governance, and external constituents.
Highly organized and detail-oriented with excellent project management skills.
Has excellent oral and written communication skills including creative approaches to internal and external marketing and communication platforms.
Must possess a professional demeanor.
Able to effectively engage, manage, and grow a team of direct reports.
Able to use a computer for extended periods of time, including word processing, presentation, spreadsheet, and other various programs.
Able to work extended hours on occasion, including some weekends and evenings.
Able to prioritize work, with little supervision, set priorities, create schedules, and meet deadlines.
Must be able to work rapidly, under pressure, and with frequent interruptions.
Ability to handle confidential information responsibly.
Fulfill other duties assigned.
Job Requirements: Education/Skills Bachelor’s degree in communications, public relations, marketing, business, or related field required.
Master's degree preferred.
Experience 10 or more years of progressive leadership experience in marketing, corporate communications, and public/media relations including a solid understanding of digital technology, industry trends, and overall knowledge of the media landscape required.
Healthcare experience highly preferred.
Experience at an advertising or public relations agency may be helpful.
Familiarity with the CHRISTUS markets preferred.
Licenses, Registrations, or Certifications None required.
Work Schedule: 5 Days
- 8 Hours Work Type: Full Time
This Job is responsible for supporting marketing activities in ministries for new and existing services to achieve strategic growth and improve the health and well-being of those we serve.
This Job oversees a broad range of marketing activities relative to the strategic direction and positioning of the organization and its leadership that promote, enhance, and protect brand reputation and enable the organization to become the partner of choice.
Under the supervision of system leadership, the Regional Director plans, budgets, and implements marketing, advertising, branding/signage to increase/maintain the value/perception of the brand and grow health care and retail services.
The Regional Director must have strategic reasoning skills and a deep understanding of several local health care markets, as well as the ability to work with a variety of key stakeholders to direct and inform marketing campaigns and activities.
The Regional Director must monitor market dynamics and the competitive landscape to achieve a competitive advantage and provide timely and responsive changes to Marketing plans, tactics, and messaging as appropriate.
The Regional Director is in a position to interface daily with various publics and constituents, including senior leadership at the system and market levels, community and political leaders and regional CHRISTUS board members and Associates.
The Regional Director will be privy to and responsible for protecting the integrity of confidential corporate information, including strategic plans, financial information, risk management situations, and patient information.
The Regional Director is called upon to make significant judgment calls in relation to events and materials that represent CHRISTUS positively and consistently and to speak on the ministry’s behalf.
Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Regional leaders are responsible for effectively collaborating with local leadership teams to meet accountability measures including, but not limited to, labor productivity standards, quality metrics, associate engagement, and retention efforts, as well as service level agreements to the consumer.
Work with system marketing and strategy resources, regional CHRISTUS leaders, and the senior vice president of group operations to create and implement effective marketing plans that achieve ministry goals, including increasing or maintaining the value of the brand, increasing patient volume, growing appropriate service lines and improving the health and wellbeing of those we serve.
Work with all functions of marketing to creatively incorporate all available and appropriate tools and resources, including strategic marketing plans, advertising, publications, special events, digital and corporate identity, and branding into an organized, articulate, and multi-faceted program.
Leads a team of marketing specialists to develop marketing plans, and implement tactics in support of well-defined goals, and measures/reports on performance.
Works with the marketing operations team to use customer relationship management (CRM) tactics and marketing automation to drive growth.
Creates and implements plans and programs to reach key markets via advertising, direct marketing, electronic media/website, paid digital marketing, collateral materials, and product/service promotions.
Monitor market dynamics and competitive landscape to achieve competitive market advantage, and to provide timely and responsive changes to marketing plans, tactics, and messaging as appropriate.
Adhere to and help implement CHRISTUS Health’s new brand standards, which direct things like image choice, messaging, and tone, and font and icon selection, to establish and maintain the CHRISTUS brand in the market and consistent with the system brand.
Provide strategic direction in the areas of brand management, advertising, and marketing services for all components of the region.
Oversee and hold direct reports accountable for achieving determined success metrics and KPIs.
Collaborate across departments to achieve plans and fulfill KPIs.
Ensure effective control of marketing results, and ensure that achievement of objectives falls within designated budgets.
Represent regional CHRISTUS marketing on various internal committees and task forces, as requested.
Manage and maintain vendor relationships, as appropriate to responsibilities.
Has a proven track record working in a matrixed, collaborative environment with multiple stakeholders.
Has demonstrated ability to problem solve and be supportive/innovative in the process of change; strong human relations skills with an ability to handle difficult/sensitive issues with regard to confidentiality.
Has Demonstrated success in collaborating with other key leaders, including excellence in customer service and customer satisfaction and the ability to maintain high Associate engagement and satisfaction.
Has Demonstrated understanding of financial operations and ability to meet/exceed expectations on an ongoing basis.
Able to make effective presentations to various stakeholders including physicians, senior leadership, governance, and external constituents.
Highly organized and detail-oriented with excellent project management skills.
Has excellent oral and written communication skills including creative approaches to internal and external marketing and communication platforms.
Must possess a professional demeanor.
Able to effectively engage, manage, and grow a team of direct reports.
Able to use a computer for extended periods of time, including word processing, presentation, spreadsheet, and other various programs.
Able to work extended hours on occasion, including some weekends and evenings.
Able to prioritize work, with little supervision, set priorities, create schedules, and meet deadlines.
Must be able to work rapidly, under pressure, and with frequent interruptions.
Ability to handle confidential information responsibly.
Fulfill other duties assigned.
Job Requirements: Education/Skills Bachelor’s degree in communications, public relations, marketing, business, or related field required.
Master's degree preferred.
Experience 10 or more years of progressive leadership experience in marketing, corporate communications, and public/media relations including a solid understanding of digital technology, industry trends, and overall knowledge of the media landscape required.
Healthcare experience highly preferred.
Experience at an advertising or public relations agency may be helpful.
Familiarity with the CHRISTUS markets preferred.
Licenses, Registrations, or Certifications None required.
Work Schedule: 5 Days
- 8 Hours Work Type: Full Time
Not Specified
Manager Practice II - Eye Care
🏢 Christus Health
Salary not disclosed
Description
Summary:
This position is responsible for the operation of provider practices usually consisting of 2-4 providers with 6-10 FTEs or at two different sites. The position is responsible for, but not limited to, managing subordinate personnel, preparing clinic(s) budget, ensuring data accuracy, preparing financial analyses, handling complex customer service issues and maintaining provider/staff communications.
Responsibilities:
Establishes/implements goals, objectives, policies, procedures and systems for the assigned administrative areas.Assists with developing and implementing annual operational plan and budget.Selects, trains, orients and supervises clinic personnel in accordance with established policies and procedures. Responsible for work assignments and daily operations. Manages personnel for multiple practices, including training relief employees.Evaluates performances and recommends merit increases, promotions and disciplinary actions in a timely manner. Interviews and recommends hiring and termination of staff in accordance with approved policies.Resolves problems in administrative areas and ensures compliance with regulations and standards.Helps fiscal management and other administrative staff in implementing cost effective policies and procedures for all operational areas including bookkeeping, billing, insurance, fee schedules, credit/collections, purchasing, data processing and space planning.Works in conjunction with Regional Director and corporate Marketing Department in practice development.Ensures the effective implementation of job descriptions, personnel policies and payroll practices.Monitors and controls clinic expenditures within budget. Identifies and implements cost reduction opportunities.Serves as liaison between clinic and external agencies.Works with staff and providers to ensure quality patient care and services are provided. Maintain effective communication with providers and staff; conducts monthly meetings with providers and staff. Create a positive work place.Gathers and reports monthly and annual data for fiscal, statistical and planning purposes. Develops and implements revenue enhancement strategies for existing practice(s).Participates in professional development activities to keep current with health care trends and practices.May be responsible for assuring all appropriate licensure, certifications and/or accreditations are secured according to policy.Follows the CHRISTUS Physician Group guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).Maintains strict confidentiality.Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.Maintains established CHRISTUS Physician Group policies, procedures, objectives, quality assurance, safety, environmental and infection control.Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Physician Group's cultural diversity objectives.Supports and adheres to CPG Service Guarantee.Collaborates effectively with physicians, administrators, patients, families, other departments, and the community to provide quality patient care and enhance patient outcomes.Ensures assessment of competency of all associates is completed as a part of the orientation program and on an ongoing basis.Identifies plans, develops and/or arranges for programs to meet the educational/skills needs of the associates upon hiring and on an ongoing basis.On an annual basis, contributes to the development of operating and capital budgets to meet the needs of the clinics.Reviews financial and productivity management reports and takes appropriate actions.Evaluate clinic production and revises procedures or devises new forms to improve efficiency of workflow.Supervises the clinical and non-clinical areas to ensure timely and efficient management.Coordinates with Providers as needed to ensure projects and assignments are coordinated as necessary by the Administrative staff.Demonstrates adherence to the Mission and CORE values of the CHRISTUS Health System.Performs other related work as required.
Requirements:
High School Diploma
Work Schedule:
7AM - 5PM
Work Type:
Full Time
Summary:
This position is responsible for the operation of provider practices usually consisting of 2-4 providers with 6-10 FTEs or at two different sites. The position is responsible for, but not limited to, managing subordinate personnel, preparing clinic(s) budget, ensuring data accuracy, preparing financial analyses, handling complex customer service issues and maintaining provider/staff communications.
Responsibilities:
Establishes/implements goals, objectives, policies, procedures and systems for the assigned administrative areas.Assists with developing and implementing annual operational plan and budget.Selects, trains, orients and supervises clinic personnel in accordance with established policies and procedures. Responsible for work assignments and daily operations. Manages personnel for multiple practices, including training relief employees.Evaluates performances and recommends merit increases, promotions and disciplinary actions in a timely manner. Interviews and recommends hiring and termination of staff in accordance with approved policies.Resolves problems in administrative areas and ensures compliance with regulations and standards.Helps fiscal management and other administrative staff in implementing cost effective policies and procedures for all operational areas including bookkeeping, billing, insurance, fee schedules, credit/collections, purchasing, data processing and space planning.Works in conjunction with Regional Director and corporate Marketing Department in practice development.Ensures the effective implementation of job descriptions, personnel policies and payroll practices.Monitors and controls clinic expenditures within budget. Identifies and implements cost reduction opportunities.Serves as liaison between clinic and external agencies.Works with staff and providers to ensure quality patient care and services are provided. Maintain effective communication with providers and staff; conducts monthly meetings with providers and staff. Create a positive work place.Gathers and reports monthly and annual data for fiscal, statistical and planning purposes. Develops and implements revenue enhancement strategies for existing practice(s).Participates in professional development activities to keep current with health care trends and practices.May be responsible for assuring all appropriate licensure, certifications and/or accreditations are secured according to policy.Follows the CHRISTUS Physician Group guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).Maintains strict confidentiality.Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.Maintains established CHRISTUS Physician Group policies, procedures, objectives, quality assurance, safety, environmental and infection control.Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Physician Group's cultural diversity objectives.Supports and adheres to CPG Service Guarantee.Collaborates effectively with physicians, administrators, patients, families, other departments, and the community to provide quality patient care and enhance patient outcomes.Ensures assessment of competency of all associates is completed as a part of the orientation program and on an ongoing basis.Identifies plans, develops and/or arranges for programs to meet the educational/skills needs of the associates upon hiring and on an ongoing basis.On an annual basis, contributes to the development of operating and capital budgets to meet the needs of the clinics.Reviews financial and productivity management reports and takes appropriate actions.Evaluate clinic production and revises procedures or devises new forms to improve efficiency of workflow.Supervises the clinical and non-clinical areas to ensure timely and efficient management.Coordinates with Providers as needed to ensure projects and assignments are coordinated as necessary by the Administrative staff.Demonstrates adherence to the Mission and CORE values of the CHRISTUS Health System.Performs other related work as required.
Requirements:
High School Diploma
Work Schedule:
7AM - 5PM
Work Type:
Full Time
Not Specified
jobs by
✓ All jobs loaded