Ripple Effect Jobs in Usa

We are looking for a Senior Technology Compliance Analyst who will play a pivotal role in advancing our Compliance Program. This unique opportunity allows you to serve as a subject matter expert, collaborating with Technology management teams to design, evaluate and test internal controls for efficiency and effectiveness. In this role, you will monitor regulatory and technology changes, coordinate with internal and external auditors, and ensure compliance across the organization. You will lead control reviews for new business areas, technologies, and evolving processes, identify gaps between policy and practice, and recommend remediation strategies.

What you will do – Essential Responsibilities

• Develop and maintain a comprehensive framework for Technology Compliance, including validation, classification, and control testing across IT domains (e.g., PCI DSS, HIPAA, Data Privacy).
• Execute enterprise compliance governance frameworks, balancing risk appetite with business needs and translating findings into actionable steps.
• Lead compliance assessments and pre-implementation reviews to ensure proper controls are designed, implemented, and documented.
• Design, implement, and maintain enterprise-wide General IT Controls (GITCs) and compliance frameworks aligned with regulatory requirements (PCI DSS, SOX, HIPAA, Data Privacy, etc.).
• Develop and enforce processes and procedures to ensure adherence to company policies, laws, and industry standards (e.g., NIST, ITIL).
• Influence compliance strategy and direction within established standards and guidance.
• Act as a trusted advisor and subject matter expert on technology key controls, partnering to evaluate control effectiveness, identify risks, and support remediation efforts.
• Leverage technical experience to assist management in designing appropriate automation and system configurations to support the enforcement and collection of compliance-related evidence.
• Facilitate internal and external audits, and provide clear, timely communication of findings, recommendations, and remediation plans.
• Monitor and validate information security controls, analyze trends in control weaknesses, and recommend enhancements to meet evolving compliance standards.
• Collaborate cross-functionally while demonstrating ownership, initiative, and effective communication on compliance matters.
• Execute enterprise compliance governance frameworks, balancing risk appetite with business needs and translating findings into actionable steps.
• Assess compliance exposure and deficiencies across internal and external systems, recommending effective solutions.
• Lead remediation and design review meetings, build consensus on compliance strategies, and influence direction across teams.
• Maintain awareness of emerging technology trends and evolving external regulations to proactively adapt compliance processes.

Purpose of the role

As a Senior Technology Compliance Analyst, you will play a pivotal role in strengthening our IT control environment by driving innovation, collaboration, and continuous improvement. You will work closely with product, technology, and compliance teams to design controls, assist with control execution, and perform testing and validation. This role is ideal for someone who thrives in a fast-paced environment, is passionate about technology and compliance, and embraces automation and data-driven insights to modernize practices. Success in this role requires strong communication skills, attention to detail, a proactive mindset, and a commitment to delivering high-impact solutions that enhance operational resilience and ensure regulatory alignment.

Qualifications and Requirements

• Bachelor's degree (or equivalent experience), with solid IT audit or compliance experience.
• Familiarity with Technology Compliance management industry frameworks and standards: NIST, OWASP, SANS, ISO-27001/2, SANS, and Cobit
• 5+ years working experience with enterprise technology compliance management programs, or auditing experience, controls testing, conducting ITGC and PCI assessments
• Possession of industry certifications required: CISA and/or CISSP. Desired CRISC, CIA, CISM, PCI
• Strong Communication skills with the ability to clearly communicate through tailored messaging, organized presentations, and group facilitation.
• Strong technical skills with the ability to design IT controls and system functions that enforce or collect compliance evidence.
• Demonstrates expertise in mentoring colleagues on compliance principles and leads effective training and awareness programs.
• Demonstrates strong analytical, problem-solving, and organizational skills under pressure, with a commitment to world-class service, flexibility, and continuous improvement.
• Effective organization and time management skills with strong attention to detail.

Work Location and Arrangement: This role will be based out of the Richmond, VA Technology Innovation Center. Associates based in Richmond work onsite 5 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

JOB DESCRIPTION

Summary/Objective: Managing inventory through receiving, production process; Improving on time in full delivery; optimizing carrier performance; supporting other supply chain functions (procurement, production planning, etc.) when necessary.

Essential Functions

·        Coordinate process from PO receiving throughout shipping, including PO entering, delivery planning, communication with production, maintenance, warehouse & sanitation team, arrange carriers, etc.; Ensure all POs delivered at right time with right quantity.

·        Ensures timely communication is provided to customers, carriers and sales on status of delivery arrangement; conduct carrier management on cost and service.  

·        Improve Inventory management. Oversee warehouse and production activities.

·        Coordinating with purchasing for production supply and low-inventory level alarm for sanitation items.

·        Effectively negotiates and/or implements initiatives that reduce Company costs and/or prevents annual cost increases.

·        Monitors complex operations, identifies potential programs, and is proactive in resolution. 

·        Provides more complex daily, weekly, and monthly reporting requirements for performance, compliance, and invoicing; develops and analyses information when required.

·        Performs a variety of calculations, analyses and audits of financial and operational results; typically involves complex professional related supply chain principles.  

·        Utilizing an advanced knowledge of the processes, cost pressure points, and supply evaluates supplier competence relative to others in the industry.

·        Responsible for interaction and problem resolution with suppliers such as resolving invoicing discrepancies, negotiating price, quality, and delivery, obtaining quotes, and expediting delayed shipments.

·        Incoming orders check for description, receiving qty, shipment delivery date etc.

·        Follow and assist production team using materials in FIFO.

·        Responsible for materials used in production and warehouses have safe inventory level.

·        Analyze inventory discrepancy and continuously adjust action plans to ensure inventory accuracy in system.

·        Coordinate the communication between the suppliers and freight forwarder.

·        Responsible for providing purchasing data for accounting and other departments when it is necessary.

·        Coordinating with accounting for monthly monitoring credit card expense.

Competency

·        Must have excellent communication skills (oral and written).

·        Must have effective negotiation skills to influence decisions that impact Company bottom-line.

·        Must have the ability to effectively interface with internal and external contacts and can monitor delicate situations tactfully.

·        Must have the ability to understand business needs and strategically plan the most cost-effective solution to goals and objectives, while balancing the needs of the independent sales force.

·        Must have effective decision-making skills since decisions impact the financial, employee, or public relations posture of the organization.

·        Must have effective organizational, project management, and time management skills to work effectively with internal and external contacts.

·        Must be knowledgeable about the laws and regulations associated with each region and aware of the cultural differences between the US and the region. Must have the ability to work with multiple cultures, to interface effectively with subsidiaries.

·        Must have excellent computer skills (ERP experience preferred)

Required Education and Experience

Job requires a bachelor’s degree or equivalent in Supply Chain Management or closely related fields, plus 1 year of progressively responsible experience in purchasing as well as exposure to related areas. CPSM certification is preferred. Food manufacturing experience preferred but not mandatory.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

While performing the duties of this job, the employee is frequently exposed to food scents, and some food allergens. Typical office environment and hours are usual for this position.

Physical Demands

There are no unusual physical demands for this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work

Typical office hours are usual for this position.

Travel

Limited to less than 10%

Additional Eligibility Qualifications

None

Work Authorization/Security Clearance 

Must be authorized to work in the US. 

Position Title: Customer Service Representative

Reports To: Supervisor, Customer Service

Status: Full-time, Regular position

Category: Customer Service/Support

Location Name: CroppMetcalfe - Fairfax (Service Experts)

Location Address: 8421 Hilltop Rd, Fairfax, VA 22031

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Key Responsibilities:

• Answers incoming phone calls from customers and assists call or routes call to appropriate person
• Maintains good customer relations and ensures that all calls meet Service Experts’ standards
• Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
• Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
• Maintains customer records by updating account information
• Accurately dispositions calls in call monitoring software
• Adheres to CPI compliance regulations when taking payments over the phone
• Updates capacity planner whenever calls or booked, rescheduled or cancelled
• Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
• Communicates with customers on the status of service calls
• Assists with dispatching as needed
• Continually maintains working knowledge of all company products, services, and promotions
• Working with dispatch to improve accuracy in scheduling and speed of response
• Reliable attendance and on-time job performance
• Performs similar/other duties as needed or assigned

Qualifications:

• High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
• Experience or training the use of computers and related systems in an administrative office environment
• Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
• Excellent customer-service, communication, and interpersonal skills
• Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
• Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
• Ability to work effectively in both a team and an independent environment
• Ability to make decisions based on established guidelines and procedures
• Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
• Effective organizational and time-management skills. Must be able to prioritize work based on service demands
• An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

Position Summary: The Operations Manager position manages proposals, local scheduling and 

real-time operations for the shop and field repair division to facilitate the maximization of 

resources (human and equipment) while achieving customer satisfaction, productivity, schedule 

adherence and economic goals

Essential Responsibilities: 

• Manages the Repair Division comprised of the Shop and All Field repairs. 

o Performs all necessary supervisory functions to effectively and efficiently manage the 

personnel assigned, providing leadership, performance management and hiring of the 

employees within the scope of the department

o Maintains a qualified staff while developing individuals for future advancement

o Oversees daily activities, scheduling analysts for shop and field operations

o Communicates areas of accountability and performance expectations of personnel 

assigned

o Determines standards of performance as a basis to review progress of personnel 

assigned

o Recommends salary adjustments, transfers, promotions and dismissals.

o Ensures proper training of personnel assigned

o Performs all duties and responsibilities in a timely and effective manner in accordance 

with established company policies to achieve the overall objectives of this position

o Conforms with and abides by all regulations, policies, work procedures and instructions

o Maintains work area and equipment in a clean, orderly condition and follows prescribed 

safety procedures.

o Utilizes tools and technology provided in an effective and efficient manner

• Responsible for the Profit and Loss (P&L) of the Repair Division

o Plans, executes and manages to the monthly and yearly budgets

o Creates and maintains a resource loaded shop schedule for the work in the shop and the 

field to include all resources (human and equipment)

 Prepares and/or coordinates the preparation of full estimates on shop and field repairs

o Plans and executes a variety of repairs on turbine generator components and other 

heavy machinery

o Establishes production goals and formulates effective execution plans that deliver 

profitable results 

o Reviews ongoing performance results to targets. Takes corrective measures within

authorization, escalates as needed

o Enacts contingency plans as needed; escalates and directs activities during system 

problems, disasters, etc.; identifies potential problems, troubleshoots, escalates issues 

to local and network management, and participates in post-mortem analysis of 

problems providing input for future process improvements

• Participates in daily, weekly, monthly and annual planning process as appropriate

• Interfaces with central operations management to ensure smooth - coordination of 

scheduling and maximization of schedule adherence; provides input on local conditions, 

identifies needs and receives direction on real-time staffing increases or decreases

• Maintains a favorable working relationship with all other company employees to foster and

promote a cooperative and harmonious working climate which will be conducive to 

maximum employee morale, productivity, and efficiency/effectiveness

• Communicates with co-workers, management, clients, suppliers, vendors and others in a 

courteous and professional manner.

• Projects a favorable image of company, promoting the aims and objectives while fostering

and enhancing public recognition and accepting of all it’s areas of endeavor

• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters 

of significance and takes prompt corrective action where necessary or suggests alternative 

courses of action which may be taken

• Participates in a wide variety of special projects and compiles a variety of special reports.

• Willing to attend on-going training to further professional development 

• Able to travel within and outside of the continental US

• Performs other duties and responsibilities as required or requested 

Work Experience:

• 10+ years’ experience in Operations Management including forecasting, scheduling and 

real-time operations management

• Demonstrated knowledge of steam turbine repairs including machining, welding and 

blading required

• Experience utilizing a quality management program including writing and implementing 

processes and procedures. 

• • Knowledge of power industry procedures and processes.

Certifications/Licenses:

• Valid Driver License and Passport

Knowledge:

• Clerical — Knowledge of administrative and clerical procedures and systems such as word 

processing, managing files and records, transcription, designing forms, and other office 

procedures and terminology.

• Computers and Electronics — Knowledge of computer software 

• Customer and Personal Service — Knowledge of principles and processes for providing 

(internal or external) customer services including customer needs assessment, meeting 

quality standards for service, and evaluation of customer satisfaction.

• Education and Training — Knowledge of principles and methods for curriculum and 

training design, teaching and instruction for individuals and groups, and the measurement 

of training effects.

• English Language — Knowledge of the structure and content of the English language 

including the meaning and spelling of words, rules of composition, and grammar.

• Mathematics — Knowledge of arithmetic, statistics, and their applications.

Skills:

• Active Learning — Understanding the implications of new information for both current and 

future problem-solving and decision-making.

• Active Listening — Giving appropriate attention to what other people are saying, taking 

time to understand the points being made, asking questions as appropriate, and not 

interrupting at inappropriate times.

• Attention to Detail — Maintaining appropriate attention to detail based on the complexity 

of work performed.

• Communication and Comprehension — Conveying written and/or non-written 

information effectively; comprehending and understanding documentation and verbal or 

visual communications.

• Complex Problem Solving — Identifying complex problems and reviewing related 

information to develop and evaluate options and implement solutions.

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of 

alternative solutions, conclusions or approaches to problems.

• Instructing — Teaching others how to perform tasks by selecting and using 

training/instructional methods and procedures appropriate for the situation when teaching 

new things.

• Judgment and Decision Making — Considering the relative costs and benefits of potential 

actions to choose the most appropriate one.

• Mathematics — Using mathematics for calculations.

• Monitoring — Monitoring/Assessing performance of yourself or organizations to make 

improvements or take corrective action.

• Service Orientation — Actively looking for ways to help people.

• Time Management — Managing one's own time.

Abilities:

• Category Flexibility — The ability to generate or use different sets of rules for combining 

or grouping things in different ways.

• Deductive Reasoning — The ability to apply general rules to specific problems to produce 

answers that make sense.

• Fluency of Ideas — The ability to come up with a number of ideas about a topic.

• Inductive Reasoning — The ability to combine pieces of information to form general rules 

or conclusions.

• Information Ordering — The ability to arrange things or actions in a certain order or 

pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, 

pictures, mathematical operations).

• Mathematical Reasoning and Number Facility — The ability to choose the right 

mathematical methods or formulas to solve a problem; the ability to perform calculations 

quickly and correctly.

• Originality — The ability to come up with original or novel ideas for a certain situation, or 

to develop creative ways to solve a problem.

• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. 

• Selective Attention — The ability to concentrate on a task over a period of time without 

being distracted.

• Speed of Closure — The ability to quickly make sense of, combine, and organize 

information into meaningful patterns.

• Time Sharing — The ability to shift back and forth between two or more activities or 

sources of information

Tools/Equipment Used: 

• Desktop and laptops computers

• Flash drives

• Copiers

• Scanners

• Telephones

• Various Hand Tools, both power and manual

• Forklift?

Technology Skills:

• Basic Computer & Telephone

• Electronic mail software —Microsoft Outlook 

• Office suite software —Microsoft Office 360

• Spreadsheet software —Microsoft Excel 

This off-shift position is located within our Plant 10 Whitehall Casting Operation and will direct and motivate the manufacturing work force to produce products of high quality in the most efficient and safe manner and ensure that scheduling meets business and customer needs.

Responsibilities

• Supervises an effective team; includes planning and holding meetings, preparing and conducting performance appraisals as appropriate, managing staffing levels (including vacations, overtime, and leaves of absences), assisting with career development (motivates, coaches, and trains to acquire maximum quality, productivity, morale, and cooperation), approving time and attendance, and prioritizing and making work assignments.
• Provides effective feedback to employees, both positive and negative. Maintains appropriate documentation for all disciplinary actions taken.
• Provides training and mentoring to new Supervisors.
• Directs training and orientation of employees to ensure EHS rules are known and understood, to improve work performance, and acquaint employees with company policies and procedures.
• Maintains compliance with the collective bargaining agreement. Interfaces between management and union officials. Handles grievances.
• Ensures compliance with company policies, procedures, and practices.
• Schedules production and work teams.
• Reviews production and operating reports and resolves operations, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays.
• Promotes EHS and continuous improvement initiatives and culture.
• Implements ABS principles and initiatives and is the 6S program leader.
• Interacts with their employees and other departments in order to manage the flow of product through the operation.
• Maintains inventories, as applicable.
• Creates a total awareness among assigned employees of Company policies, regulations, procedures, and business initiatives. Enforces compliance and acts as a positive resource for information and questions.
• Responds to emergencies. Assists in troubleshooting production problems. Investigates and analyzes. Initiates or recommends actions to correct deviations and variables affecting schedules, costs, quality, and other factors.
• Prepares and analyzes documentation as required (i.e. production reports, log sheets, etc).
• Reviews work procedures for safety regulations and concerns.
• Plans, develops, and implements new methods and procedures designed to improve operations, minimize operating costs, and effect greater utilization of labor and materials.
• Confers with management, engineering, and quality control personnel to resolve maintenance problems and recommend measures to improve operations and conditions of machines and equipment.
• Performs audits for safety compliance; facilitates the 6S audit program.
• Assists with budget and goal setting of the operation.
• Complies with all EHS rules required for the work environment.
• Performs other duties, as assigned.

Job Roles

• Anticipation--asks questions to understand needs of multiple stakeholder groups; prepares operation for optimal execution; contributes as a strategic partner to planning process
• Reliability--leads by example; provides goal and measurement information to others; facilitates safe environment; works effectively within parameters of bargaining unit contract
• Optimizer--improves processes; executes production for maximal output; eliminates waste; increases quality; aligns activity and resources to desired outcomes; sets others up for success
• Facilitator--interacts with internal and external stakeholders at multiple levels; furnishes accurate instructions to others; acts as liaison between planning, management and execution elements of the business
• Responsiveness--deals effectively with the unforeseen; modifies labor schedule or other variables as needed based on circumstances
• Influence-- delegates effectively; capable of explaining the why behind a recommendation or directive; advocates for the business; maintains approachability; deals with conflict and change effectively
• Organization and structure--plans daily; coordinates to deliver on time; ensures efficiencies while balancing priorities of multiple projects and stakeholder groups; has contingency plans
• Observation--sees and hears through the lens of performance; enables accuracy in scheduling, quality in production and relationship with customers; makes recommendations and changes based on patterns and data; monitors for feedback and communicates findings; sees physical and personnel issues and acts on observations; has a finger on the pulse of what occurs within the plant
• Ownership--accepts accountability for the performance of others and the business; inspires ownership and improvement in others; invites measurement

Basic Qualifications:

• High School Diploma or GED from an accredited institution
• Minimum of 3 years leadership experience
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Preferred Qualifications

• Experience supervising in a manufacturing environment
• Experience with TPM, Synchronous Mfg., and Kaizen Concepts
• Must be able to communicate effectively with all levels of the organization, have good team building skills, excellent people skills; ability to handle multiple tasks, technically oriented
• Must be energetic and a self-starter, able to promote and implement change, have good PC skills, good telephone skills, strong organizational skills, and ability to promote a continuous improvement atmosphere

Sally Beauty

Job Title: Assistant Manager

Essential Function

Assistant Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.

Primary Duties

* 30% Brand: Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.

* 30% People: Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.

* 30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).

* Store Managers effectively manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow through with Company directives, assignments projects.

* 10% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.

Knowledge, Skills/Abilities and Requirements

* High School Diploma or equivalent.

* Must 18 years of age or older.

* Minimum 3+ years retail sales/customer service experience preferred.

* At least 1+ year(s) prior management experience preferred.

* Ability to lead or support a team of associates to meet business objectives.

* Can effectively communicate with team and management.

* Must have scheduling availability to meet the needs of the business.

* Cosmetology license desirable, but not required.

Competencies

* Passionate Learner.

* Desire to grow and learn.

Flexible Agile Adapter

* Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations.

Talent Builder

* Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success.

Effective Communicator

* Expresses information in a candid, straight forward way, creating an engaging and inviting, open environment.

Team Builder

* Develops strong partnerships and engages with all associates, at all levels, and across different functions/segments within the Company. Understands the importance of inclusion.

Customer Focused Partner

* Understands and works to meet the needs of external and internal customers.

Results Driver

* Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives. Lead and motivates team and demonstrates GRIT with a determination to succeed.

Strategic Thinker

* Demonstrates vision and broad perspective to drive business performance.

Big Picture Thinker

* Executes and adapts plans, follows through on commitments and keeps up with the pace of the business. Not afraid to innovate.

Problem Solver Decision Maker

* Analyzes information and objectively evaluates alternatives to make sound decisions.

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

* Task Level High.

* Departmental/Division Level High.

* Project Level High.

* Consultative Level High.

The amount of discretion or freedom this position has

* Strict Adherence to Guidelines.

* Interprets and Adapts Guidelines.

* Develops and Implements Guidelines.

Working Conditions / Physical Requirements

* The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time.

* The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

The Assurance Manager is responsible for supervising, directing, and reviewing the results through the delegation of tasks throughout the planning, field work and \"wrap-up\" stages of an Audit client engagement. In this role, the Assurance Manager is charged with marketing, networking, and business development within an area of expertise, as well as the responsibility of ensuring engagement profitability involving billings and collections. Traditionally responsibilities of the Assurance Manager will include advising the client on various economic and regulatory risks within their industry, resolving complex accounting issues, apply GAAP and GAAS consistently within complex situations, writing technical consultation memos on GAAP / GAAS issues, and documenting, validating, testing, and assessing various financial reporting control systems.

Control Environment:

• Applies knowledge and understanding of the collective effect of various factors on establishing or enhancing effectiveness, or mitigating the risks, of specific policies and procedures
• Applies a broad understanding of objectives and components of the overall control environment and organization, and supervisory controls
• Validates and assesses effectiveness of internal control over financial reporting
• Identifies and communicates to management and audit committee suggestions to improve client internal controls and accounting procedures
• Identify and delegates functions of the audit to the auditor in charge as deemed appropriate
• Supervises the work of audit team and review workpapers and conclusions preferably onsite during audit field work
• Provide on-the-job-training to the engagement staff during audit field work

GAAP:

• Applies knowledge and understanding of governing principles; applying these principles to client transactions; and documenting and communicating an understanding and application of these principles
• Identifies and consults with clients on the impact of new accounting pronouncements
• Monitors and communicates important professional, industry pronouncements
• Presents and discusses alternative generally accepted accounting principles and arguments for/against such alternatives
• Drafts complex financial statements and related footnote disclosures and effectively communicates these to client
• Identifies complex accounting issues and forms and documents resolution, seeking counsel of BDO technical experts as needed

SEC and PCAOB:

• Applies knowledge and understanding of SEC regulations and PCAOB guidelines, and documents and communicates the application of these principles
• Reviews SEC filings, including MD&A, financial statements, and disclosures for appropriateness in form, content, completeness, and accuracy, and ensures that quarterly reviews are properly performed
• Reviews required communications to the client and Audit Committee, ensuring their completeness, accuracy, and compliance with Firm and professional guidelines
• Reviews Section 404 internal control audit work all necessary checklists to ensure their completeness and compliance with Firm and professional guidelines
• Ensures compliance with engagement independence requirements and consults internally as needed

GAAS:

• Applies knowledge and understanding of professional standards; application of the principles contained in professional standards; and the ability to document and communicate an understanding and application of professional standards on an engagement
• Applies a thorough knowledge of professional standards/practices, including GAAS and PCAOB in performing and supervising work
• Provides guidance to others and affirms conclusions made by others
• Communicates matters required to be reported to the Audit Committee/Board and those charged with governance
• Applies the use of efficiency tools such as statistical sampling, CAATS, etc.

Methodology:

• Applies knowledge and application of BDO standards that guide effective and efficient delivery of quality services and products
• Conducts detailed review to assure audit is completed in accordance with assurance manual standards
• Prepares or reviews required communications to management and audit committees, ensuring timeliness and completeness
• Recommends appropriate outcomes to critical issues
• Initiates and prepares client acceptance/retention procedures where appropriate
• Plans the audit process and oversees the execution of procedures with quality, efficiency, and completeness despite pressures of deadlines.
• Executes proper BDO methodology including but not limited to proper archiving procedures
• Considers Sarbanes-Oxley rules in understanding and executing service plans for combined 404 and financial statement audits for public clients

Research:

• Applies methodology used to seek or maintain information from authoritative sources and to draw conclusions regarding a target issue based on that information
• Defines methodology to conduct research projects and completes in a timely manner
• Applies comprehensive knowledge of all appropriate research tools and draws conclusions based upon appropriate research
• Prepares memo supporting research/conclusions and consults with others if appropriate
• Presents issues to RTD or concurring reviewer effectively and accurately

• Other duties as required

Supervisory Responsibilities:

• Responsible for supervision of Associates and Senior Associates on all projects
• Review work prepared by Associates and Senior Associates and provide review comments
• Act as a Career Advisor to Associates and Senior Associates
• Schedule and manage workload of Associates and Senior Associates
• Provide verbal and written performance feedback to Associates and Senior Associates
• Teach/coach Seniors and Associates to provide on the job learning

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor's degree, required; major in Accounting, Finance, Economics or Statistics, preferred
• Master's degree in Accountancy, preferred

Experience:

• Five (5) or more years of prior relevant audit experience and/or public accounting, private industry accounting or consulting/professional services experience, required
• Prior significant supervisory experience, required
• Industry expertise in one or more assurance specialty, preferred

License/Certifications:

• Active licensed US CPA, recognized active International Equivalent or unique qualification as defined by BDO's Assurance Licensing Policy, required
• If active international equivalent or unique qualifications, required to obtain an active US CPA license within approved timeframe as defined by firm licensing requirement guidelines

Software:

• Proficient with the Microsoft Office Suite, preferred
• Experience with assurance applications and research tools, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Sound GAAP and GAAS knowledge
• Familiarity with SEC and PCAOB reporting rules
• Possess proven solid verbal and written communication skills
• Possess excellent people development and delegation skills, including training/instruction and engagement scheduling and budgeting
• Possess executive presence - need to be able to be primary contact for the client, prepare and present presentations to clients and potential clients
• Possess client development/relationship-building skills
• Possess solid decision-making skills
• Ability to resolve complex accounting issues
• Ability to be responsible for business development and marketing
• Ability to be responsible for engagement profitability including billings and collections

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

California Range: $120,000 - $140,000 Cleveland, Ohio Range: $95,000 - $125,000 Colorado Range: $95,000 - $120,000 Illinois Range: $100,000 - $125,000 Maryland Range: $105,000 - $125,000 Massachusetts Range: $105,000 - $115,000 Minnesota Range: $95,000 - $110,000 New Jersey Range: $104,000 - $112,000 NYC/Long Island/Westchester Range: $110,000 - $150,000 Washington Range: $95,000 - $115,000 Washington DC Range: $105,000

Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.

Primary Duties

• 30% Brand: Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
• 30% People: Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.
• 30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
• Store Managers effectively manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow through with Company directives, assignments projects.
• 10% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.

Knowledge, Skills/Abilities and Requirements

• High School Diploma or equivalent
• Must 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Can effectively communicate with team and management
• Must have scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required

Competencies

• Passionate Learner
• Desire to grow and learn
• Flexible Agile Adapter
• Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
• Talent Builder
• Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success
• Effective Communicator
• Expresses information in a candid, straight forward way, creating an engaging and inviting, open environment
• Team Builder
• Develops strong partnerships and engages with all associates, at all levels, and across different functions/segments within the Company. Understands the importance of inclusion.
• Customer Focused Partner
• Understands and works to meet the needs of external and internal customers
• Results Driver
• Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives. Lead and motivates team and demonstrates GRIT with a determination to succeed.
• Strategic Thinker
• Demonstrates vision and broad perspective to drive business performance
• Big Picture Thinker
• Executes and adapts plans, follows through on commitments and keeps up with the pace of the business. Not afraid to innovate.
• Problem Solver Decision Maker
• Analyzes information and objectively evaluates alternatives to make sound decisions

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

• Task Level High
• Departmental/Division Level High
• Project Level High
• Consultative Level High

The amount of discretion or freedom this position has

• Strict Adherence to Guidelines
• Interprets and Adapts Guidelines
• Develops and Implements Guidelines

Working Conditions / Physical Requirements

• The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time.
• The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

Our Company is a leader in wholesale and retail distribution of beauty supplies. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. At our Company, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us!

Job Identification 23256

Job Category 1RO - Retail Operations

Locations Kingsport, TN, United States

Job Schedule Full time

Salary Range Starting at $13hr. depending on experience

Total compensation for the General Manager/Operating Partner position is $61,000 - $85,000 DOE.

The General Manager is an Operating Partner responsible for developing a strong staff to satisfy the sales, production, service, and supervisory needs of the unit. Ensures recruiting, budgeting, marketing and sales goals are obtained throughout the assigned unit. Utilizes the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic. Makes decisions regarding the recruitment, development and performance of staff. Demonstrates a willingness to listen to team members and address problems. Ensures a clean, safe, and energy efficient operation during each shift. Ensures the store is always, in the customer's eye, \"ready for business.\"

To continue the path for career success at Whataburger, the General Manager will participate in the skills development program and will be required to achieve certifications associated with the position.

Competitive weekly pay

Bonus (incentive) program

Schedule flexibility

Leadership development and career growth opportunities

Tuition reimbursement program

401(k) plan

Discounted meals

Service awards

Scholarship program

Whataburger Family Foundation (hardship grant assistance)

Chaplain service

Paid vacations

Leadership and Communication

• Protects and promotes the Whataburger Brand at all times.
• Consistently completes Orange Guidebook (OGB) and NSF checklist.
• Conducts and attends meetings as required.
• Schedules and conducts LTO training sessions.
• Attends Quarterly Business Meeting.
• Attends GM meetings as necessary.
• Reports critical or unplanned situations, which require immediate action and exceeds budget ranges, to the Area Manager.
• Communicates needs, deviations, exceptions and other pertinent operating data to Area Manager.
• Communicates any maintenance needs of revenue producing equipment immediately.
• Ensures compliance of Family Member Guidelines.
• Prepares and presents ideas and recommendations to peers and upper management as assigned.
• Prepares standard and special reports for upper management as assigned.
• Communicates direction clearly and follows up to ensure specific actions are carried out as intended.

People

• Demonstrates Whataburger's Family Value Proposition \"Pride, Care, and Love.\"
• Ensures responsible sourcing, interview, selecting, and placing of candidates.
• Actively utilizes tools for recruiting and talent selection. Pre-screens and interviews potential job candidates, performs reference checks consistently on all Manager, Team Leader, and Team Member candidates.
• Conducts New Hire Orientation as needed and schedules new hire training shifts.
• Identifies and trains Team Members for future Team Leader and Manager roles.
• Ensures the training of the staff and maintains a program to satisfy the restaurant's staff development plan.
• Conducts and reviews training certifications.
• Conducts performance reviews when necessary and works with employees to correct deficiencies. When necessary, administers disciplinary action, up to and including termination.
• Conducts and processes merit increase reviews.
• Oversees effective scheduling based upon forecasted sales and hours necessary to accomplish the restaurant's goal of excellence for food quality and budget attainment.
• Recognizes and rewards top performers on a regular basis.
• Maintains professional relationships with Team Members, treats Team Members with fairness and sensitivity, avoiding any indication of favoritism.
• Communicates all harassment complaints and other complaints involving Whataburger policy violations to Area Manager, Senior Area Manager, Director of Operations and Director of Human Resources, as appropriate.
• Exemplifies leadership and stands out as a role model for others through daily interaction. Acts as a resource for other team members.
• Maintains an effective working relationship with management team.

Systems

• Ensures performance of administrative tasks:
• Makes payroll corrections.
• Review's payroll data prior to submission to ensure accuracy.
• Reviews the OGBs and addresses any issues.
• Review's pass-down communications.
• Communicates maintenance issues in a timely manner and follows up with resolutions.
• Ensures completion and accuracy of end of day paperwork.
• Completes food and supply orders for the unit.
• Conducts cash handling audits to ensure money handling compliance.
• Invoice posting
• Ensures accuracy of deposit preparation and roll change delivery. Ensures compliance of all deposit handling procedures.
• Ensures compliance of all cash handling procedures.
• Investigates cash and inventory losses and reports any discrepancies to the Area Manager.
• Conducts and reviews Quality and Food Safety Audits.
• Tracks performance per meal segment, by Dine-in and Drive-thru.
• Sets individual goals to increase sales through four walls marketing and incentive programs.
• Monitors quality of food production, customer service, and speed of service on all shifts.
• Greets customers and solicits general and specific feedback regarding product and service quality. Utilizes feedback to initiate immediate improvements in the shift.
• Ensures accurate inventories are conducted regularly and efficient ordering is maintained.
• Implements effective receiving procedures to ensure accuracy.
• Ensures all food production equipment is maintained and operating according to standards.
• Ensures each Manager provides a clean, safe, and energy efficient operation for Team Members and customers within the acceptable budget ranges allowed for their shift.
• Presents a clean, organized, quality eating environment to the public by maintaining excellent exterior/interior and staff appearance.
• Protects and promotes the Whataburger Brand at all times including proper and timely install of all POP and Marketing Department driven Brand advertising.
• Investigates and ensures accurate and timely reporting of all safety incidents.
• Works with and supports Area Manager on Public Relations programs.
• Ensures hiring process and orientation conducted in a timely manner.
• Complete end of period paperwork and reviews daily and weekly manager walks.
• Implements effective suggestive sales techniques to Managers and Team Leaders.
• Provides a safe environment for customers.
• Ensures all food cost control systems are in place to achieve lowest possible food cost (against theoretical/ideal food cost) as it relates to GOP plan and shift specifications for the unit.
• Ensures compliance with all State and Local health department required food handling certifications for entire staff.
• Assumes additional responsibilities as assigned.

Customer

• Establishes and maintains effective working relationships and partnerships across all business units, emphasizing restaurant operations functions within the company and its capacity to serve as a productive strategic partner.
• Develops and maintains external cooperative relationships with corporate business partners that enable and support performance strategies and organizational effectiveness.

Finance

• Demonstrates fiscal responsibility with all Company assets.
• Manages planned or necessary expense items as authorized by the Area Manager.
• Ensures Team Members, Team Leaders, and Managers follow accurate cash handling and security procedures.
• Achieves the sales plan and manages expense budgets to achieve the planned Gross Operating Profit (GOP).
• Achieves the sales plan and budgeted GOP in line with Period and Quarterly projections.
• Is accountable for meeting GOP budget items.

Physical Requirements

• Must be able to lift up to 50 lbs.
• Must have the ability to stand during entire shift.
• Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.
• Ability to read (Orders on tickets, Menu Board, receipts, etc.)
• Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items

Cosmo Prof

Assistant Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.

Primary Duties

• 30% Brand: Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
• 30% People: Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.
• 30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
• Store Managers effectively manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow through with Company directives, assignments projects.
• 10% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.

Knowledge, Skills/Abilities and Requirements

• High School Diploma or equivalent
• Must 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Can effectively communicate with team and management
• Must have scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required

Competencies

• Passionate Learner
• Desire to grow and learn
• Flexible Agile Adapter
• Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
• Talent Builder
• Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success
• Effective Communicator
• Expresses information in a candid, straight forward way, creating an engaging and inviting, open environment
• Team Builder
• Develops strong partnerships and engages with all associates, at all levels, and across different functions/segments within the Company. Understands the importance of inclusion.
• Customer Focused Partner
• Understands and works to meet the needs of external and internal customers
• Results Driver
• Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives. Lead and motivates team and demonstrates GRIT with a determination to succeed.
• Strategic Thinker
• Demonstrates vision and broad perspective to drive business performance
• Big Picture Thinker
• Executes and adapts plans, follows through on commitments and keeps up with the pace of the business. Not afraid to innovate.
• Problem Solver Decision Maker
• Analyzes information and objectively evaluates alternatives to make sound decisions

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

• Task Level High
• Departmental/Division Level High
• Project Level High
• Consultative Level High

The amount of discretion or freedom this position has

• Strict Adherence to Guidelines
• Interprets and Adapts Guidelines
• Develops and Implements Guidelines

Working Conditions / Physical Requirements

• The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time.
• The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.