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IT Helpdesk & Support Manager
Exciting opportunity to join a growing Fortune 500 organization!
You will manage a team of 20+ IT Support Techs and will oversee the day-to-day operations across numerous locations in the NE. Your mission is to balance tactical daily operations with strategic process improvements.
This is a direct hire position.
You will be based in an area southwest of Boston (Canton/Norwood/Walpole general area) with oversight for locations in MA, MD, VA, and RI (potential future expansion to other NE states). You will travel to various locations, as needed (majority of travel will be day trips, with approx. 20% overnight trips).
Excellent benefits include: 10% target bonus, 401k match, stock awards, flex time, paid training, etc.
RESPONSIBILITIES:
- Lead, mentor, and supervise 20+ IT Support Techs and ensure the delivery of an exceptional IT Service Experience
- Manage daily Helpdesk operations, including staff schedules & workload distribution
- Ensure prompt response & resolution of incidents/service requests while monitoring ticket queues & performance metrics
- Establish & enforce Helpdesk policies, procedures, & SLAs
- Act as primary escalation point for complex or critical technical issues
- Identify recurring technical issues & implement root-cause solutions to improve stability
- Maintain & improve internal documentation, Knowledgebase, & SOPs
- Oversee onboarding & ongoing training programs for IT Technicians
- Prepare reports & executive dashboards re: Helpdesk performance, trends, improvement areas
- Coordinate with other IT teams to resolve system-wide problems & ensure compliance
- Collaborate with various depts. to ensure IT support alignment with business goals
REQUIRED:
- 1+ years as an IT Support/Help Desk Manager, including hire/fire responsibility
- 5+ years of hands-on IT Support or Helpdesk experience
- Strong technical understanding of IT systems, hardware, software, & networks
- Ability to mentor & train new IT Technicians
- Experience with ITSM systems & remote support tools
- Experience in data management & reconciliation
- Strong analytical, problem-solving, communication, & customer service skills
- Must have a driver mindset with a high sense of urgency in a fast-paced environment
- Must pass a background check & drug test (excluding THC)
- Must have a valid driver's license, reliable vehicle, & clean driving record
PREFERRED:
- ITIL certifications
- Budgeting & vendor management experience
- SLA & KPI management experience
- Cybersecurity compliance knowledge
W2 ONLY; NO 3rd Parties, C2C, or Visa Sponsorship
Job Description: IT Support Engineer
Locations: Charlottesville, Virginia
Full Time
Roles and Responsibilities:
Detailed Primary Description of project/Requirement Description
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
- Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
- Inventory management
- Imaging of Laptops & Desktops
- Printer Management
- Assistance in fixing issues for Conference room and working with Vendor for room setup
- Hardware/software troubleshooting and resolution
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
- Network & Sharing printer installation
- Knowledge of Office 365 support
- Coverage/compliance software installation and troubleshooting
- Good communication skill
- Good Knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement
- Support Mac devices
- Strictly adhere to defined Service Level Agreements (SLA’s)
- Support recurring meetings, events, and after-hours activities as required
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base
- Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
Good to have skills
- L1 level network troubleshooting and resolution for LAN Connectivity
- Hands & feet support to Backend team for Network/Server/application issue
- Working with vendor support contacts to resolve technical issues
- Labelling Racks & devices
- Server mounting/movement
- Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
***Multiple Openings***
As a dedicated Quality Property Reinspector, you will ensure a quality property repair estimate and valuation product by focusing on targeted areas to continuously calibrate the reinspection process, validates reported findings and provides an objective subject matter expert (SME) knowledge to the Property Claims community and Third-Party vendors. Drives USAA’s financial strength by measuring and reporting estimate accuracy for Property Claims and Third-Party vendors.
This is a field-based role that will require you to reside and work within one of the following regions: San Antonio, TX, Austin, TX, Dallas/Ft Worth, TX, or Houston, TX. Candidates who are willing and able to work in the following regions: San Antonio, TX, Austin, TX, Dallas/Ft Worth, TX, or Houston, TX are encouraged to apply. Relocation assistance is not available for this position.
What you’ll do:
- Measures property estimates accuracy and efficiency through conducting thorough, timely re-inspections/audits of property and property repair estimates, and reports on payment accuracy and compliance by method of inspection (Staff, PDRP, Independents and Third-Party vendors).
- Reports reinspection/audit findings on estimate accuracy and compliance by method of inspection (Staff, PDRP, Independents and Third-Party vendors) for corporate score cards.
- Assesses the health of property estimating through participation in ad-hoc and market audits, working closely with Claims stakeholders to identify areas for improvement.
- Provides objective, proactive, and actionable feedback of Physical Damage (PD) policy, procedures and regulations to the Claims Stakeholders and Third-Party vendors.
- Creates awareness and drives understanding of Property adjusting and estimating procedures by delivering a work product that is consistent and compliant with policy, procedures, and regulations to Claims Stakeholders.
- Serves as a Property Adjusting SME on property estimating through post audit calibration meetings, ride-a-longs with other Property employees inspecting property, training materials, Property Director teleconferences and Property Champion teleconferences.
- Applies expert knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, USAA property estimate/repair process and procedures.
- Provides support for the presentation, discussion, and auditing of diagnostic estimates within key regional markets, contributing to the assessment of estimate quality. During a catastrophe, or post event, performs property reinspections for catastrophe claims with a minimum of 28 consecutive days during the catastrophe event or post event. Requires working time requirement of 7 consecutive days, 7:00AM 7:00PM, member time.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you’ll have:
- High School Diploma or General Equivalency Diploma.
- 2 years relevant property field adjusting experience.
- Experience writing estimates in Xactimate and XactAnalysis.
- Knowledge and experience of property claims contracts.
- Knowledge of property construction and structural repair techniques.
- Working knowledge of Microsoft Office applications (Outlook, Word, Excel).
What sets you apart:
- Previous experience managing TPA estimating, QA, Audits.
- Strong analytical skills with demonstrated ability to perform root cause analysis and provide useful insights.
- 4+ recent years writing Dwelling estimates in Xactimate and XactAnalysis.
- 4+ recent years of working property claims contract knowledge.
- Experience working with both internal and external partners/suppliers.
- Willingness to travel at least one week per month.
- Currently reside or work within any of the following regions: San Antonio, TX, Austin, TX, Dallas/Ft Worth, TX, or Houston, TX.
Physical Demand Requirements:
- Ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
- Ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
- Ability to crouch and stoop to inspect confined attic spaces and go beneath homes into crawl spaces.
- Meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.
?The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation range: $77,120-$147,390.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on .
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are hiring experienced CDL Driver professionals in the Newark, NJ area. This position is designed for the skilled CDL Driver with proven port and rail experience who wants consistent freight, competitive incentives, and predictable home-daily routes. This role includes container work throughout major port terminals and rail yards in North Jersey.
Pay & Incentives
This opportunity delivers strong earnings for the experienced CDL Driver who excels in port and rail operations.
- Average weekly pay: $1,600$1,700
- Hourly base pay for all on-duty time
- Stackable incentive pay for:
- Port Newark and Port Elizabeth stops
- Rail yard stops (CSX, Norfolk Southern, Conrail Shared Assets)
- Load mileage
- NYC runs (occasional)
- Optional hazmat incentive
Drivers familiar with drayage, container hauling, and intermodal trucking maximize their earnings each shift.
Shift & Schedule
- 1st Shift Dispatch: 6:00 AM 8:00 AM
- 2nd Shift Dispatch: 4:00 PM 6:00 PM
- Schedule: MondayFriday
- Shift Length: 1012 hours
- Optional Saturday shifts available for the CDL Driver wanting extra income
Freight & Routes
This is 100% no-touch intermodal freight, ideal for a seasoned CDL Driver.
Typical locations include:
- Port Newark
- Port Elizabeth
- Newark Airport cargo district
- Local rail yards (Kearny, Elizabeth, North Bergen)
- Drop yards throughout North Jersey
- Regional warehouses in Essex, Hudson, and Union counties
Drivers with experience in port drayage, rail yard driving, container transport, and intermodal operations will step directly into familiar work.
Requirements
This role requires a proven CDL Driver with verifiable intermodal experience.
- Valid Class A CDL
- 24 months Class A experience within the last 5 years
- 12 months port and rail experience within the last 5 years
- TWIC card required
- Acceptable MVR (one at-fault accident allowed)
- Consistent, stable work history
- No Clearinghouse violations
This position is ideal for a CDL Driver experienced in North Jersey port work, Newark intermodal routes, and container hauling.
Benefits
- Weekly pay every Friday
- Direct deposit or pay card
- Immediate medical, dental, vision, and life insurance
- Retirement program options
- Holiday pay and PTO (eligibility-based)
- Free online skills and safety training
- A work environment where every CDL Driver receives clear communication, respect, and ongoing support
Apply Today
If you are a skilled CDL Driver looking for high-paying 2nd shift work with port and rail freight throughout Newark and Port Elizabeth, apply today. Experienced CDL Driver professionals are in high demand, and these intermodal positions fill quickly.
#HaulinAndBallin Pay Range: 16 per_week, General Benefits: * Competitive Market Pay * Direct Deposit and Weekly Pay * Family First Atmosphere * Holiday Pay and PTO upon eligibility * Medical, Dental, Vision, Life for driver and family * IRA Options * Driver 1st Mentality = YOU are our priority * Friendly & Supportive Management Team
Job Requirements:
MUST HAVE: TWIC Card with 12 months of Port & Rail Experience within the last 5 years AND 24 months of Tractor/Trailer experience within the last 5 years!!!
Truck Driver Requirements:
- Valid Class A license
- 2 Years of verifiable Class A experience within the last 5 yrs REQUIRED
- 1 Year of Port and Rail experience within last 5 yrs REQUIRED
- TWIC card Required
- Acceptable MVR and accident history (only 1 at-fault accident)
- Consistent work history.
- No Clearinghouse Violations
Manages the development, implementation, maintenance, and support of emerging and existing systems and technologies at the CTA, including both operational and administrative software systems and associated hardware, voice/video/data networks, data warehouse and data lakes, security systems, wired and wireless infrastructure, and all associated telecommunication systems and devices.
o Champion adoption of contemporary and emerging technologies to modernize CTA’s applications, systems and platforms, tele-communication infrastructure, public transit systems and public safety systems and technologies to support and further the mission of the CTA.
o Establish and implement a strategic data plan for data storage and compliance, access, data warehouse expansion and cloud migration.
o Lead enterprise telecommunication and network infrastructure modernization programs with a strategic approach to improve reliability, performance and coverage across CTA’s facilities and field operations.
Perform audits of all legacy technologies and continue oversight of the maintenance and support of a fiber optic infrastructure, subway cellular infrastructure, UHF infrastructure and IP telephone infrastructure.
o Direct lifecycle management and continuous improvements of CTA’s enterprise systems, transit and public safety technology including control center systems, dispatch/communications platforms, camera and video platforms, radio infrastructure, incident management, transit tracking, digital signage and public address systems.
Utilize standard methodologies and quality assurance practices that reflect industry best practices.
o Lead creation and continual refinement of IT strategy and projects in cooperation with CTA leadership, departments, staff, and outside consultant staff.
o Direct and ensure implementation of IT strategy and best practices for proactive management of IT assets and infrastructure.
o Direct and ensure that customer/client IT needs are translated into tangible project goals and schedules.
Oversee the composition and research of project specifications methodology and procedures.
o Direct IT Operations (multiple service desks and field support) establishing ITIL-based processes for incident, problem, change and release management with measurable Service Level Agreements.
o In partnership with CTA’s Cyber Security team, oversee the implementation of information security infrastructure, systems, procedures, and standards in order to protect all data of the CTA from cyber security threats.
o Effectively manage multiple IT contracts and vendors, grants and budget funding.
o Collaborate with CTA Finance department to ensure proper management and record-keeping of multi-million dollar capital grant investments.
Collaborate with CTA Procurement to ensure proper management and record keeping of multi-million dollar contracts.
o Lead cloud and emerging technology functions, including migration, planning, platform operations and evaluating/operationalizing innovations that improve services and cost efficiency.
• Hold department accountable and responsible for meeting the objectives and goals of the CTA and support an innovation-focused culture and mindset.
o Provide executive and policy direction to managerial, professional, and technical staff (including vendor and contractors) engaged in implementing technology functions.
o Establish and execute programs to meet objectives and develop an organization that effectively administers area responsibilities and functions.
o Evaluate the performance of management and supervisory staff for compliance with CTA programs and policies and attainment of goals and objectives.
o Establish operational readiness, training and knowledge management programs for technology teams and business users, improving adoption, reducing downtime and strengthening front line support.
• Represent the department and the CTA with various levels of management throughout the CTA and with other local agencies.
Collaborate with management and staff in the development of strategic and operating plans of the CTA.
• Lead the preparation and administration of the Capital and Operating budget of the Technology Department.
Oversee, manage and present operating budgets and capital investment requests to top CTA management and various funding and regulatory agencies to ensure mission-critical systems and infrastructure are kept in good working order (state of good repair).
Create technology capital plan and roadmap for infrastructure, system and technology asset renewal based on lifecycle requirements.
• Hires, trains, develops, monitors, and evaluates performance of staff.
Reviews and recommends personnel actions for approval.
Develop strategies for maintaining staff skills and knowledge consistent with current industry standards.
Ensure coverage and succession planning for all personnel.
• Performs related duties as assigned.
MANAGEMENT RESPONSIBILITIES Reporting to this position may include the following jobs: Job Title • Directors • General Managers • Senior Managers CHALLENGES • Keeping abreast of new and quickly changing developments and advancements within telecommunications infrastructure, public transit technology and public safety technology.
• Designing and implementing technology programs that adapt to changing CTA and customer needs and expectations.
• Navigating a highly regulated environment to finance and procure technology.
• Managing the transformation of CTA's legacy technologies and systems to modern systems and tools while maintaining service levels of existing technologies.
EDUCATION/EXPERIENCE REQUIREMENTS • Bachelor’s degree in IT Management, Technology, or a related discipline, plus ten (10) years of experience in managing technology applications, systems, devices, telecommunications infrastructure, projects, support and operations, of which five (5) years is in a staff supervisory or management role, or an equivalent combination of education and experience.
• In addition, ten (10) or more years of experience in leading, large, cross-functional teams or enterprise-wide technology programs.
• Master’s degree in Computer Science or Information Technology Management preferred.
• Experience managing Technology department in a public agency, transportation telecommunications or utility company preferred.
• Experience leading, developing, and implementing Technology strategy preferred.
• Experience developing and managing IT Policy and standards including IT enterprise Security.
PHYSICAL REQUIREMENTS • Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.
KNOWLEDGE, SKILLS, AND ABILITIES • Detailed knowledge of principles, policies, and practices of information technology, technology, and related programs.
• Detailed knowledge of the operations, services, and activities of a large-scale technology program.
• Detailed knowledge of related local, state and federal laws, rules, regulations, and collective bargaining agreements.
• Detailed knowledge of the methods and practices in budget planning and administration • Detailed knowledge of the principles of leadership, team building, motivation, and conflict resolution.
• Detailed knowledge of cyber security trends and developments in IT risk management.
• Detailed knowledge of various compliance standards (PCI DSS, HIPAA, etc.) and guidelines as relates to information technology.
• Working knowledge of public funding options and investment opportunities.
• Working knowledge of public procurement policies, contract negotiations and vendor management.
• Working knowledge in multiple technology disciplines overseen by this position.
• Working knowledge of the methods and principles of supervision, training, and performance evaluation.
• Strong leadership, team building and organizational skills, attention to detail and proven ability to handle multiple complex tasks simultaneously.
• Strong interpersonal skills with the proven ability to interact positively and successful with all levels of the organization and community.
• Strong written and oral communication skills including presentation experience to diverse audiences.
• Strong networking skills with experts in industry – solid record of maintaining and developing successful relationships.
• Strong ability to multi-task and to handle multiple programs and projects.
• Strong organization, financial, presentation, and operational skills.
• Strong analytical and problem-solving skills.
• Ability to competently plan, direct and coordinate the functions of the department.
• Ability to define, develop and evaluate objectives, standards and performance levels for assigned groups.
• Ability to review, assess, and evaluate data from various diverse sources and generate effective solutions and competent decisions.
• Ability to maintain amiable and effective working relations with management and external contacts.
• Ability to produce technical reports using desktop publishing software and other IT related systems and programs.
WORKING CONDITIONS • General office environment.
• Working conditions are normally administrative in nature, but may periodically require employee to adjust to conditions to address the technical and project support needs of the CTA.
• This position is considered a "C-List" position under the “Revolving Door” prohibition within the State Officials and Employees Act (5 ILCS 430/5-45), which contains a number of post-employment restrictions CTA employees in C-list designated positions must follow.
Among other requirements listed in this statute, CTA employees in C-list designated positions are required to follow State notification procedures to the Office of the Executive Inspector General prior to acceptance of any applicable non-State employment or may be fined significant penalties.
EQUIPMENT, TOOLS, AND MATERIALS UTILIZED • Standard office equipment.
• Personal computer and related software.
• All technologies that are information-based and generate data used by applications across the enterprise, or involve standards computing platforms running on common infrastructures, including: Centralized Computer Systems, PC's, LANs and Network Architecture Construction, Communications Technology (Radio, etc.), Intelligent Transportation Systems (ITS), Distributed Departmental Systems.
Please note, employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.
Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.
Applicants, if hired,must comply with CTA's residency ordinance.
CTA IS AN EQUAL OPPORTUNITY EMPLOYER No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve.
CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result.
If you require an accommodation in the application or hiring process, please contact prior to the submission of your application or upon notification of your actual test date.
CTA will work with you to determine if an accommodation can be provided.
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
AI & Data - Data Architecture – Senior Manager – Power & Utilities Sector
EY is seeking a motivated professional with solid experience in the utilities sector to serve as a Senior Manager who possesses a robust background in Data Architecture, Data Modernization, End to end Data capabilities, AI, Gen AI, Agentic AI, preferably with a power systems / electrical engineering background and having delivered business use cases in Transmission / Distribution / Generation / Customer. The ideal candidate will have a history of working for consulting companies and be well-versed in the fast-paced culture of consulting work. This role is dedicated to the utilities sector, where the successful candidate will craft, deploy, and maintain large-scale AI data ready architectures.
The opportunity
You will help our clients enable better business outcomes while working in the rapidly growing Power & Utilities sector. You will have the opportunity to lead and develop your skill set to keep up with the ever-growing demands of the modern data platform. During implementation you will solve complex analytical problems to bring data to insights and enable the use of ML and AI at scale for your clients. This is a high growth area and a high visibility role with plenty of opportunities to enhance your skillset and build your career.
As a Senior Manager in Data Architecture, you will have the opportunity to lead transformative technology projects and programs that align with our organizational strategy to achieve impactful outcomes. You will provide assurance to leadership by managing timelines, costs, and quality, and lead both technical and non-technical project teams in the development and implementation of cutting-edge technology solutions and infrastructure. You will have the opportunity to be face to face with external clients and build new and existing relationships in the sector. Your specialized knowledge in project and program delivery methods, including Agile and Waterfall, will be instrumental in coaching others and proposing solutions to technical constraints.
Your key responsibilities
In this pivotal role, you will be responsible for the effective management and delivery of one or more processes, solutions, and projects, with a focus on quality and effective risk management. You will drive continuous process improvement and identify innovative solutions through research, analysis, and best practices. Managing professional employees or supervising team members to deliver complex technical initiatives, you will apply your depth of expertise to guide others and interpret internal/external issues to recommend quality solutions. Your responsibilities will include:
As Data Architect – Senior Manager, you will have an expert understanding of data architecture and data engineering and will be focused on problem-solving to design, architect, and present findings and solutions, leading more junior team members, and working with a wide variety of clients to sell and lead delivery of technology consulting services. You will be the go-to resource for understanding our clients’ problems and responding with appropriate methodologies and solutions anchored around data architectures, platforms, and technologies. You are responsible for helping to win new business for EY. You are a trusted advisor with a broad understanding of digital transformation initiatives, the analytic technology landscape, industry trends and client motivations. You are also a charismatic communicator and thought leader, capable of going toe-to-toe with the C-level in our clients and prospects and willing and able to constructively challenge them.
Skills and attributes for success
To thrive in this role, you will need a combination of technical and business skills that will make a significant impact. Your skills will include:
- Technical Skills Applications Integration
- Cloud Computing and Cloud Computing Architecture
- Data Architecture Design and Modelling
- Data Integration and Data Quality
- AI/Agentic AI driven data operations
- Experience delivering business use cases in Transmission / Distribution / Generation / Customer.
- Strong relationship management and business development skills.
- Become a trusted advisor to your clients’ senior decision makers and internal EY teams by establishing credibility and expertise in both data strategy in general and in the use of analytic technology solutions to solve business problems.
- Engage with senior business leaders to understand and shape their goals and objectives and their corresponding information needs and analytic requirements.
- Collaborate with cross-functional teams (Data Scientists, Business Analysts, and IT teams) to define data requirements, design solutions, and implement data strategies that align with our clients’ objectives.
- Organize and lead workshops and design sessions with stakeholders, including clients, team members, and cross-functional partners, to capture requirements, understand use cases, personas, key business processes, brainstorm solutions, and align on data architecture strategies and projects.
- Lead the design and implementation of modern data architectures, supporting transactional, operational, analytical, and AI solutions.
- Direct and mentor global data architecture and engineering teams, fostering a culture of innovation, collaboration, and continuous improvement.
- Establish data governance policies and practices, including data security, quality, and lifecycle management.
- Stay abreast of industry trends and emerging technologies in data architecture and management, recommending innovations and improvements to enhance our capabilities.
To qualify for the role, you must have
- A Bachelor’s degree required in STEM
- 12+ years professional consulting experience in industry or in technology consulting.
- 12+ years hands-on experience in architecting, designing, delivering or optimizing data lake solutions.
- 5+ years’ experience with native cloud products and services such as Azure or GCP.
- 8+ years of experience mentoring and leading teams of data architects and data engineers, fostering a culture of innovation and professional development.
- In-depth knowledge of data architecture principles and best practices, including data modelling, data warehousing, data lakes, and data integration.
- Demonstrated experience in leading large data engineering teams to design and build platforms with complex architectures and diverse features including various data flow patterns, relational and no-SQL databases, production-grade performance, and delivery to downstream use cases and applications.
- Hands-on experience in designing end-to-end architectures and pipelines that collect, process, and deliver data to its destination efficiently and reliably.
- Proficiency in data modelling techniques and the ability to choose appropriate architectural design patterns, including Data Fabrics, Data Mesh, Lake Houses, or Delta Lakes.
- Manage complex data analysis, migration, and integration of enterprise solutions to modern platforms, including code efficiency and performance optimizations.
- Previous hands‑on coding skills in languages commonly used in data engineering, such as Python, Java, or Scala.
- Ability to design data solutions that can scale horizontally and vertically while optimizing performance.
- Experience with containerization technologies like Docker and container orchestration platforms like Kubernetes for managing data workloads.
- Experience in version control systems (e.g. Git) and knowledge of DevOps practices for automating data engineering workflows (DataOps).
- Practical understanding of data encryption, access control, and security best practices to protect sensitive data.
- Experience leading Infrastructure and Security engineers and architects in overall platform build.
- Excellent leadership, communication, and project management skills.
- Data Security and Database Management
- Enterprise Data Management and Metadata Management
- Ontology Design and Systems Design
Ideally, you’ll also have
- Master’s degree in Electrical / Power Systems Engineering, Computer science, Statistics, Applied Mathematics, Data Science, Machine Learning or commensurate professional experience.
- Experience working at big 4 or a major utility.
- Experience with cloud data platforms like Databricks.
- Experience in leading and influencing teams, with a focus on mentorship and professional development.
- A passion for innovation and the strategic application of emerging technologies to solve real-world challenges.
- The ability to foster an inclusive environment that values diverse perspectives and empowers team members.
- Building and Managing Relationships
- Client Trust and Value and Commercial Astuteness
- Communicating With Impact and Digital Fluency
What we look for
We are looking for top performers who demonstrate a blend of technical expertise and business acumen, with the ability to build strong client relationships and lead teams through change. Emotional agility and hybrid collaboration skills are key to success in this dynamic role.
FY26NATAID
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $144,000 to $329,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $172,800 to $374,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on‑going basis.
For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
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Middleware Engineer
Contract to hire
Hybrid (2-3 days onsite)– Newtown Square, PA
The candidate will be a team player in a technology organization responsible for Middleware Infrastructure environment. The organization consists of highly trained system engineers and administrators, whose responsibilities include sustaining, engineering and production support of our Middleware environments. At client, Middleware technologies include OpenShift, Kubernetes, containers, Kafka, Apigee, IBM ESB, IBM MQ, Java, Tomcat, Apache, IIS etc.
Key Responsibilities:
- Manage Middleware products/environments including new installations, upgrades, maintenance and tuning, monitoring and capacity planning.
- Provide system/technical expertise while managing application deployments and troubleshooting application and platform issues.
- Participate in 24x7 rotational On-Call production Middleware Infrastructure administration support for business-critical applications.
- Design, build and manage OpenShift clusters across Development, test and production environments.
- Develop and implement CI/CD pipelines leveraging Jenkins, Git or similar
- Manage and optimize Kubernetes/OpenShift resources, Pods,Services,Routes,operators,Helm Charts etc.)
- Review system logs on critical servers regularly and address system generated errors and warnings immediately to ensure minimum downtimes and disruption to users
- Expertise in reviewing, implementing and supporting Enterprise Security solutions including Web Service Security, SSL Mutual Authentication, SSL certificate management.
- Expertise in Various middleware technologies including Apache, application and web servers, Expertise in administering and architecture of IBM MQ environments, Kafka, Apigee including deployment, upgrades, configurations, setup, performance tuning.
- Regularly review security patches on all servers and install the latest security patches/service packs periodically.
Required Qualifications:
- Bachelor’s degree in computer science , Information Technology with equivalent experience.
- At least ten(10) years of experience of overall support of Middleware Technologies and Infrastructure.
- 5-7 + years’ experience in containerization and Orchestration (Kubernetes, docker Etc.)
- Experience with Kubernetes concepts (pods, deployments, namespaces, RBAC, networking)
- Assist in updating documented guidelines and procedures for the IT-Infrastructure unit and ensure that the documentation reflects any/all procedural changes.
- Perform system health checks of core infrastructure systems as needed.
- Integrate proactive monitoring, logging and alerting using enterprise monitoring tools.
- Must be a self-starter with the ability to work independently and in a collaborative team environment.
- Extensive experience and skill in the use of scripting (bash, python, PowerShell) to report on systems and automate processes.
- Participate in planning, testing and implementation of disaster recovery plans at the Primary and Secondary Disaster Recovery site.
- Certifications are preferred (i.e. Redhat OpenShift/Kubernetes certification,)
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job provides respiratory care treatment, oxygen services, diagnostic testing and ventilation support services to both in-patients and out-patients ranging in age from neonatal to geriatric. Monitors and weans Oxygen Therapy and Artificial ventilation, draws, analyzes and reports Arterial Blood Gases and EKGs, and delivers intermittent therapy. Assists with changing of artificial airways, and provides services as ordered by a physician and in accordance with established policies and procedures.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Education
Required - Associate's Degree
Work Experience
Required - None
Certifications
Required - Current License as a Respiratory Therapist in the state of practice
Credentialed by the National Board of Respiratory Care as a Certified Respiratory Therapist
Basic Life Support (BLS) Certification from the American Heart Association
Neonatal Resuscitation Program (NRP) Certification (only for trained therapists working in the NICU)
Advanced Cardiac Life Support (ACLS) must be obtained within 90 days of hire
Pediatric Advanced Life Support (PALS) must be obtained within 90 days of hire
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
- Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
- Strong analytical skills.
- Strong interpersonal skills.
Job Duties
- Performs routine and advanced therapeutic procedures according to established policy and procedure.
- Reviews and documents all clinical information regarding each patient.
- Educates patients and co-workers on procedures and treatment plans.
- Performs diagnostic procedures.
- Provides care based on physical, psycho/social, educational, safety and related criteria appropriate to the age of patient served in assigned area.
- Maintains professional certifications and up-to-date knowledge of technical procedures.
- Attends staff meetings.
- Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Very Heavy Work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Heavy Work. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
Duties performed routinely require exposure to blood, body fluid and tissue.
The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. There may be an occupational risk for exposure to communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at (select option 1) or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job provides respiratory care treatment, oxygen services, diagnostic testing and ventilation support services to both in-patients and out-patients ranging in age from neonatal to geriatric. Monitors and weans Oxygen Therapy and Artificial ventilation, draws, analyzes and reports Arterial Blood Gases and EKGs, and delivers intermittent therapy. Assists with changing of artificial airways, and provides services as ordered by a physician and in accordance with established policies and procedures.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Education
Required - Associate's Degree
Work Experience
Required - None
Certifications
Required - Current License as a Respiratory Therapist in the state of practice
Credentialed by the National Board of Respiratory Care as a Certified Respiratory Therapist
Basic Life Support (BLS) Certification from the American Heart Association
Neonatal Resuscitation Program (NRP) Certification (only for trained therapists working in the NICU)
Advanced Cardiac Life Support (ACLS) must be obtained within 90 days of hire
Pediatric Advanced Life Support (PALS) must be obtained within 90 days of hire
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
- Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
- Strong analytical skills.
- Strong interpersonal skills.
Job Duties
- Performs routine and advanced therapeutic procedures according to established policy and procedure.
- Reviews and documents all clinical information regarding each patient.
- Educates patients and co-workers on procedures and treatment plans.
- Performs diagnostic procedures.
- Provides care based on physical, psycho/social, educational, safety and related criteria appropriate to the age of patient served in assigned area.
- Maintains professional certifications and up-to-date knowledge of technical procedures.
- Attends staff meetings.
- Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Very Heavy Work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Heavy Work. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
Duties performed routinely require exposure to blood, body fluid and tissue.
The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. There may be an occupational risk for exposure to communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at (select option 1) or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job provides respiratory care treatment, oxygen services, diagnostic testing and ventilation support services to both in-patients and out-patients ranging in age from neonatal to geriatric. Monitors and weans Oxygen Therapy and Artificial ventilation, draws, analyzes and reports Arterial Blood Gases and EKGs, and delivers intermittent therapy. Assists with changing of artificial airways, and provides services as ordered by a physician and in accordance with established policies and procedures.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Education
Required - Associate's Degree
Work Experience
Required - None
Certifications
Required - Current License as a Respiratory Therapist in the state of practice
Credentialed by the National Board of Respiratory Care as a Certified Respiratory Therapist
Basic Life Support (BLS) Certification from the American Heart Association
Neonatal Resuscitation Program (NRP) Certification (only for trained therapists working in the NICU)
Advanced Cardiac Life Support (ACLS) must be obtained within 90 days of hire
Pediatric Advanced Life Support (PALS) must be obtained within 90 days of hire
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
- Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
- Strong analytical skills.
- Strong interpersonal skills.
Job Duties
- Performs routine and advanced therapeutic procedures according to established policy and procedure.
- Reviews and documents all clinical information regarding each patient.
- Educates patients and co-workers on procedures and treatment plans.
- Performs diagnostic procedures.
- Provides care based on physical, psycho/social, educational, safety and related criteria appropriate to the age of patient served in assigned area.
- Maintains professional certifications and up-to-date knowledge of technical procedures.
- Attends staff meetings.
- Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Very Heavy Work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Heavy Work. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
Duties performed routinely require exposure to blood, body fluid and tissue.
The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. There may be an occupational risk for exposure to communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at (select option 1) or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
