Ring Container Technologies Llc Jobs in Usa

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Systems Programmer III
Salary not disclosed
Columbia, SC 3 days ago
Job Title: Systems Programmer III

Location: Columbia, SC (Partial Onsite - at least 3 days per week (Tuesday - Thursday) and as needed.)

Open for remote also

Duration: 11 months


Note:


  • C2 Eligibility is Required
  • Credit check is required
  • overtime, travel, on call, weekends, off hours As needed
  • Work Hours - 8am - 5 pm

Work Environment:

Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

Day to Day:


  • A typical day for a zVM administrator usually starts with checking system health-reviewing logs, monitoring alerts, and ensuring servers and critical services are running smoothly.
  • By the end of the day, a zVM admin ensures systems are stable, secure, and ready for whatever workloads come next.
  • Performs operational support for zVM environment: Work tickets, perform upgrades, participate in disaster recovery exercises.


Duties:


  • Write or debug programs to maintain and control computer systems software, such as operating systems, networked systems, and database systems. Provide technical and disaster recovery support for systems software.
  • 40% Research and analyze systems software problems and implement workable solutions or escalate as appropriate.
  • 40% Install, test, and maintain systems software including installing updates, upgrades, and patches, initiating tests of system programs and observing results to detect errors or work stoppage, and modifying code to correct errors.
  • 10% Assist in internal and external audits being performed across multiple lines of business for multiple platforms.
  • 5% Participate in planning and execution of disaster recovery procedures.
  • 5% Cross train in all areas of systems programming in order to efficiently perform on-call rotation.


Team Name: zVM and zLinux

Team:


  • 2-3 people specific to zVM but part of a larger 14 person team.


Required Skills and Abilities:


  • Strong analytical and logical thinking skills.
  • Comprehension of advanced data storage techniques, basic database philosophy, database management, and advanced programming techniques.
  • Understand the requirements for maintaining production systems and the effect of systems changes.
  • Solid understanding of currently utilized programming productivity tools and their use.
  • Solid understanding of quality assurance and implementation strategies of systems software.
  • Able to acquire knowledge of programming languages and tools used in the department.
  • Able to analyze software specifications for completeness and compatibility with operation systems.

Required Education:


  • Bachelor's degree Computer Science, Information Systems, or other job related field or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree


Required Work Experience:


  • 4 Years IT experience including varied programming experience.


Required Technologies:


  • zVM, RACF, Operations Manager, IBM Backup and Restore Manager, IBM Tape Manager


Nice To Have:


  • ServiceNow, REXX Coding, Linux skills, Jenkins, GitHub.


Soft Skills:


  • Written and oral communication to communicate with customers as well as clearly articulate work with peers and management, customer service, initiative to address things before someone else has to tell you.


Not Specified
Developer IV
🏢 Spectraforce Technologies
Salary not disclosed
Columbia, SC 3 days ago
Job Title: Developer IV

Location: Columbia, SC (Hybrid- Tuesday, Wednesday, Thursday Onsite and as needed)

Duration: 12 months (Contract to Hire)


Schedule: Hours: 8:30 - 5:30.

Duties:

Responsible for analysis, design, programming, and implementation of complex applications tasks and projects. Devise feasible, logical procedures to resolve business problems through the use of computer resources. Formulate scope and objectives through research to develop or modify complex systems. Review detailed specifications and recommend modifications. Design, code, test and debug complex application programs.

20% Produce deliverables related to the assigned project. Perform analysis, design, programming, and implementation of systems and procedures to solve complex business or scientific problems. Evaluate interrelationships in immediate programming area to determine how changes in one program will affect another related area. Apply conversions and enhancements to business systems. May lead or provide expertise on assigned projects.

20% Work closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions. Ensure solutions are aligned with business and IT strategies and comply with the organization's architectural standards. Assist in post-implementation support and system enhancements.

20% Test modified programs, create necessary test files and data, verify logic, debug, and write relevant documentation.

15% Design and develop IT systems. Devise new sources of data and develop new approaches and techniques. Involved in the full systems life cycle and is responsible for designing, coding, testing, implementing, maintaining and supporting complex application software that is delivered on time and within budget.

15% Provide guidance to lower-level programmers/analysts. Act as an internal consultant by providing technical guidance on complex projects. Determine and resolve problems with other systems analysts, programmers, and systems users.

10% Test designed programs, verify logic, perform any necessary "debugging," and write the documentation.

Day to Day:

Ideal candidate will be working on the core commercial (non-government) claims systems conducting analysis, design, coding, testing, and implementation of business requirements. The candidate will be responsible for working in a team environment and must be able to communicate effectively verbally and in writing. Must be able to work well under pressure and possess strong interpersonal skills/team building. Must have the ability to establish and maintain effective working relationships with all levels of employees across IT. The candidate must show initiative and a desire to learn and grow within the team on the assignments given.

Work Environment:

Customer-focused, project-oriented programming environment. Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

Team Name:

Commercial Claims. We are a strong organization with a team consisting of 60+ application development staff within the core commercial claims responsibilities. The teams are divided into smaller groups for management, but the work is completed in a matrixed environment based on the skills of the staff and work to be completed. Teamwork and collaboration are a high priority and critical to the success of all projects. It truly is a great place with great people who work well together.

Minimum Required Skills and Abilities:


  • Comprehensive understanding of applications/development, quality assurance and integration methodologies, concepts and facilities in a mainframe, midrange, and/or PC/LAN environment.
  • Demonstrates a high level of technical proficiency in the areas of programming languages, platform capabilities, and methods of systems analysis and program design.
  • Excellent analysis, decision-making, and problem solving skills.
  • Demonstrates logical abstract thinking and assimilating/adhering to project goals and deadlines.
  • Ability to communicate effectively verbally and in writing. Able to work well under pressure and as part of a team.
  • Strong knowledge of interpersonal skills/team building. Familiar with project management concepts.
  • Ability to assess requirements, alternatives, and risks/benefits for low- to high-impact projects.
  • Pays attention to detail.
  • Ability to establish and maintain effective working relationships with employees, clients, vendors etc.
  • In-depth understanding of organizational functions, behavior, and inter-relationships.
  • Comprehensive knowledge of relevant operating systems, programming languages, and development tools and their usage in the company.


Required Technologies:


  • COBOL, DB2, JCL and mainframe


Nice to Have:


  • Native CICS, IMS DB, Experience in Health Care/Insurance industries


Required Work Experience:


  • 6 years-of application development, systems testing or other job related


Education:


  • Bachelor's degree-in Computer Science, Information Technology or other job related degree.


Degree Equivalency:


  • 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree


Soft Skills:


  • Must have good verbal and written skills.
  • Must be able to follow directions, adapt to changing requirements, and show initiative in learning and growing with the team.


Not Specified
Business Systems Analyst
🏢 Spectraforce Technologies
Salary not disclosed
Raleigh, NC 3 days ago
Title: Business Systems Analyst

Location: Remote

Duration: 12 Months

Overview



  • The Business Systems Analyst (BSA) will support client's enterprise Identity & Access Management (IAM) transformation. This includes:
  • WIAM migration activities (metadata and certificate updating, coordination with client applications, etc)
  • PingFederate to PingOne Advanced Identity Cloud (AIC) modernization
  • Access governance improvements (who has access to what, and why)
  • Cross?platform identity initiatives spanning Security Services
  • This role bridges business needs and engineering delivery by ensuring work is clearly defined, well documented, properly tracked, and delivered with strong testing and governance.

Support identity initiatives that commonly require:


  • SAML certificate lifecycle coordination
  • SAML = Security Assertion Markup Language (a standard for single sign-on)
  • Coordinating certificate rotation across multiple applications, environments, and vendors
  • Tracking owners, dates, dependencies, and cut over steps in structured trackers (e.g., Excel)
  • SAML connection migration planning and execution support
  • Helping move Identity Provider (IdP) connections from legacy federation to modern platforms
  • IdP = Identity Provider (system that authenticates users)
  • Migration readiness and execution tracking
  • Requirements capture, integration mapping, status reporting, and risk/dependency management
  • Documentation at scale
  • Maintaining living runbooks and migration guidance in Confluence
  • Keeping Jira work items audit-ready with clear ownership and due dates

Key Responsibilities


  • IAM Program & WIAM Migration Support


    • Support engineering teams migrating PingFederate connections to PingOne Advanced Identity Cloud (AIC) and Microsoft Entra ID
    • Entra ID = Microsoft's cloud identity service (formerly Azure AD)
    • Track milestones and deliverables across workstreams, including:
    • Certificate updates and expirations
    • RBAC updates
    • RBAC = Role-Based Access Control (access is granted by role)
    • Compliance-driven tasks and evidence
    • Coordinate dependencies across multiple IAM workstreams to prevent bottlenecks
    • Conduct impact analysis of technology changes on business processes and IAM systems
    • Provide system and business process support across multiple IAM program engagements


  • Business Analysis & Delivery Coordination

    • Plan, elicit, capture, analyze, and validate requirements for IAM initiatives:
    • Business requirements (what is needed)
    • Functional requirements (what the solution must do)
    • Technical requirements (how it integrates and operates)
    • Document and assess current-state IAM processes, integrations, and access models
    • Maintain rigorous Jira notes including:
    • Ownership, due dates, constraints, risks, dependencies, and decisions
    • Maintain accurate, iterative Confluence documentation for all IAM projects
    • Assist with data models and interface specifications where needed for IAM systems
    • Log system and process changes using approved change management tools (e.g., FastTrack)
    • Ensure IAM changes are properly tested before deployment
    • Coordinate UAT and functional testing
    • UAT = User Acceptance Testing (business confirms the solution meets needs)


  • Meeting & Stakeholder Management

    • Facilitate discussions between engineering, security architecture, business stakeholders, and program leadership
    • Support collaborative system and data design sessions with users and technical teams
    • Coordinate meetings responsibly (e.g., avoid conflicts with Agile ceremonies)
    • Summarize meetings with clear action items and track accountability
    • Present complex IAM options and tradeoffs in a clear, decision-supporting way


  • ???Quality, Documentation & Governance

    • Ensure IAM changes and access-control updates are properly authorized by management
    • Handle confidential identity-related information professionally and securely
    • Support compliance needs, including IAM controls, audit readiness, and certificate expiration management
    • Ensure documentation is clear, complete, current, and aligned to corporate standards
    • Adhere to corporate policies, procedures, and IAM governance requirements



Requirements


  • Core Experience (Required)

    • Proven experience (1+ years) as an IT Business Analyst / Business Systems Analyst supporting complex corporate environments
    • Extensive experience with large scale migrations or updates across multiple organizations and third party vendors
    • Hands-on experience with IAM concepts and platforms, such as:
    • Federation and SSO
    • SSO = Single Sign-On (one login for multiple apps)
    • SAML and certificates
    • RBAC
    • Directory technologies (e.g., LDAP/AD concepts)
    • Strong understanding of SDLC and testing methods
    • SDLC = Systems Development Life Cycle (plan build test deploy support)
    • Demonstrated ability to manage and track multiple simultaneous workstreams with high attention to detail


  • Technical & Analytical Skills (Required)

    • Strong Excel skills for tracking plans, owners, timelines, and dependencies
    • Ability to review/analyze data sets and system outputs; familiarity with ODBC is a plus
    • ODBC = Open Database Connectivity (standard way to connect to databases)
    • Ability to produce process documentation that is structured and easy to follow
    • Strong experience with Scrum/Agile delivery tools (e.g., Jira and Confluence)


  • Behavioral & Professional (Required)

    • Strong stakeholder management and the ability to influence with data-driven reasoning
    • Highly organized multitasker with attention to detail
    • Energetic, engaging, and collaborative working style
    • Demonstrates professionalism and ethical conduct in all interactions


  • Education / Background

    • BA/BS in Business, Computer Science, or related field OR equivalent experience (e.g.,
    • 10+ years comparable experience)
    • Compliance familiarity (security, audit, access control) strongly preferred
    • Prior experience in Identity & Access Management, Security, or similar field



Products & Tools (Required vs. Nice to Have)


  • Required (Day 1 Readiness)

    • Jira (work tracking, user stories, acceptance criteria)
    • Confluence (documentation, runbooks, migration guidance, decision logs)
    • Servicenow (ticketing and request flows)
    • Excel (tracking owners, dependencies, milestones, certificate rotations, cutover plans)
    • SAML / certificates (baseline understanding of certificate rotation impacts and coordination)
    • Working knowledge of at least one identity platform:
    • PingFederate (legacy federation) and/or
    • PingOne Advanced Identity Cloud (AIC) and/or
    • Microsoft Entra ID


  • Nice to Have (Accelerators)

    • Visio / Miro (process flows, integration diagrams)
    • Splunk familiarity or other log query experience
    • SharePoint (document management / collaboration)
    • Microsoft Project / Project Server (formal project plans and dependencies)
    • Change management tooling (e.g., FastTrack)
    • Scripting familiarity (e.g., Python) for light automation or data validation
    • eCommerce domain exposure (rare, but beneficial in some integration scenarios)



Certifications (Preferred vs. Nice to Have)


  • Preferred

    • Security/IAM adjacent certification (any of the below are helpful)
    • CISSP
    • Security+ (baseline security knowledge)
    • Identity-focused training/certificates (Ping/Microsoft identity learning paths)


  • Nice to Have

    • CBAP / CCBA (IIBA Business Analysis certifications)
    • CBAP = Certified Business Analysis Professional
    • CCBA = Certification of Capability in Business Analysis
    • Agile certification (CSM, PSM, or equivalent)
    • CSM = Certified ScrumMaster
    • PSM = Professional Scrum Master
    • Cloud fundamentals (Azure fundamentals or similar)
    • Testing certifications (ISTQB or equivalent)
    • ISTQB = International Software Testing Qualifications Board


Not Specified
Test Technician|7015
🏢 Spectraforce Technologies
Salary not disclosed
San Diego, CA 2 days ago
Title: Test Technician

Duration: 6 months

Location: 5525 Morehouse Drive, San Diego, CA 92121

Job Description

Principal Duties and Responsibilities:

Level of Responsibility:

* Works under close supervision.

* Responsible for own work. Decision-making is limited. Impact of decisions is readily apparent. Errors made typically only impact timeline (i.e., require additional time to correct).

* Requires verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.

* Some tasks require multiple steps which must be performed in a specific order; directions or manuals can accurately document the steps necessary to perform the task.

* Some creativity may be required to troubleshoot technical problems or deal with novel circumstances.

* Limited problem solving required, generally in the nature of troubleshooting simple processes or technology.

The responsibilities of this role do not include:

* Does not provide supervision to others.

* Does not have financial accountability.

* Has no influence over key organizational decisions.

* Does not have a role in strategic planning

Top 5 Required Skills

1. Experience with Debugs and troubleshoots

2. Set-up of specialized test equipment experience

3. Problem solving and troubleshooting simple processes or technology experience

Technologies

* MTeams

Keywords

* debugging

* troubleshooting, testing

Education Requirement

* High School Diploma or equivalent.

Min Years of Experience Required

* 1+ year of semiconductor, RF testing, or related work experience

Physical Requirements

* Pushing Weight Limit = 25

* Pulling Weight Limit = 25

* Lifting Weight Limit = 25

* Forklift Required (Y/N): No

Driving Requirements

* Are there driving responsibilities no matter how minimal with this role? No

* If yes, how many hours per week? N/A
Not Specified
Sr Software Engineer
🏢 Spectraforce Technologies
Salary not disclosed
Newark, NJ 2 days ago
Job Title: Senior Software Engineer

Duration: 6+ months (CTH)

Location: hybrid (Newark, NJ)


Summary

As a Senior Software Engineer on the Retirement Strategies Technology team, you will partner with product owners, tech leads, designers, engineers and delivery professionals to deliver quality platforms and products with speed.? You will code, test and debug new and existing applications as you implement capabilities to solve sophisticated business problems, deploy innovative products, services and experiences to delight our customers! In addition to advanced technical expertise and experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning focus to all that you do.

Here is What You Can Expect on a Typical Day

Build applications ensuring that the code follows latest coding practices and industry standards, using modern design patterns and architectural principles; remove technical impediments??

Develop high quality, well documented and efficient code adhering to all applicable Prudential standards??

Collaborate with product owners in understanding needs and defining feature stories, tech leads in defining technical design and other team members to understand the system end-to-end and deliver robust solutions that bring about business impact?

Write unit, integration tests and functional automation, researching problems discovered by quality assurance or product support, developing solutions to address the problems??

Bring a strong understanding of relevant and emerging technologies, provide input and coach team members and embed learning and innovation in the day-to-day??

Work on complex problems in which analysis of situations or data requires an evaluation of intangible variables.

Use programming languages including but not limited to Java, JavaScript, Springboot, Node.js frameworks?

The Skills & Expertise You Bring:

Bachelor of Computer Science or Engineering or experience in related fields

Ability to coach others with minimal guidance and effectively leverage diverse ideas, experiences, thoughts and perspectives to the benefit of the organization??

Experience with agile development methodologies and Test-Driven Development (TDD)

Knowledge of business concepts tools and processes that are needed for making sound decisions in the context of the company's business

Ability to learn new skills and knowledge on an on-going basis through self-initiative and tackling challenges

Excellent problem solving, communication and collaboration skills

Advanced experience and/or expertise with several of the following:

Programming Languages:? Java, Java Script; working in distributed systems, object oriented programming, design patterns and design methodology; JAVA services using Spring,, Microservices, multi-threading, Concurrency and parallel processing

Frameworks:?Springboot, Node.js

Data Store:?NoSQL or Relational Data structures;

Data Streaming:?SQS, SNA

Application Programming Interfaces (API): Consumption & Development; implementing service oriented architecture (SOA) patterns; Web service technologies such as APIs, REST, JSON, SQL

API Management & Integration : Kong, Apigee

Unit, interface and end user testing?concepts and tooling (functional & non-functional)

Automated testing

Accessibility awareness

Software security skills?including?secure coding, web application security and ; Solid grasp of security concepts (authentication, authorization, encryption, digital signature, JWT), SSL, web service proxies, firewall, SAML 2.0, OpenID Connect, OAuth 2.0)

Dev Ops Tools & Practices: Branching techniques and usage of GitHub; DevOps

Software Development Life Cycle (SDLC): Monitoring and logging techniques

AWS Core Services across compute, storage, DB, IAM

Preferred Qualifications:

Strong experience with Domain Driven Development (DDD)

AWS cloud native solution development

Architecture Patterns

Design and critical Thinking

Financial/Insurance industry experience is a must, not a plus

People Leadership Experience is a plus.

Experience with agentic frameworks and AI driven development tools is a major plus [Claude Code, GitHub Copilot etc]

Not Specified
Web Developer
🏢 Spectraforce Technologies
Salary not disclosed
Salem, OR 2 days ago
Web Developer

Salem, OR

2 Months

NOTE:


  • Candidate must be within 100 miles
  • Some additional hours on the weekends and evenings might be required per deployment. Must use client's equipment.
  • Would prefer 100% on-site but depending on workload; hybrid might be an option. First few days must be on-site for set-up. Must use Oregon Department of Justice equipment.

MUST Have: WCAG 2.1 AA and WordPress

Summary: We are seeking an experienced Web Developer to design, build, and maintain modern, user centered web applications. The ideal candidate has at least five years of professional development experience, strong proficiency in accessibility standards (WCAG 2.1 AA), and preferably hands on experience with WordPress development.

Key Responsibilities:


  • Develop, enhance, and maintain websites and web applications using modern frontend and backend technologies.
  • Ensure all digital content meets WCAG 2.1 AA accessibility standards.
  • Collaborate with UX designers, content strategists, and project managers to deliver high quality user experiences.
  • Build custom WordPress themes, templates, and plugins (preferred).
  • Optimize site performance, including load time, responsiveness, and overall reliability.
  • Implement security best practices and support ongoing maintenance.
  • Troubleshoot issues, debug code, and perform regular testing.
  • Document code and system configurations.

Required Qualifications


  • 5+ years of professional web development experience.
  • Strong proficiency in HTML5, CSS3, JavaScript, and modern frameworks/libraries.
  • Solid understanding of accessibility compliance and hands on implementation of WCAG 2.1 AA.
  • Experience with responsive design and cross browser compatibility.
  • Familiarity with version control systems (Git).
  • Ability to work collaboratively and communicate technical concepts clearly.

Preferred Qualifications


  • WordPress development experience including theme or plugin customization.
  • Experience with PHP, MySQL, or other server-side technologies.
  • Knowledge of REST APIs or headless CMS architectures.
  • Experience working in a public sector or enterprise scale environment.

Soft Skill:


  • Strong problem-solving abilities.
  • Detail oriented and committed to high quality work.
  • Ability to manage multiple tasks and deadlines.
  • Collaborative mindset with strong communication skills.
Not Specified
Business Systems Analyst III
🏢 Spectraforce Technologies
Salary not disclosed
Newark, NJ 2 days ago
Title: Business Systems Analyst III

Location: Newark, NJ (Hybrid)

Duration: 12 Months


Role Overview

Client is seeking a Senior Business Analyst to support the Product Enablement and Contract Automation initiative. This role is focused on enabling automated contract generation by establishing accurate, validated, and structured product data that serves as a single source of truth for Group Insurance product offerings.

The Senior Business Analyst works closely with business, product, and technology partners to translate contract and product intent into clear data, mapping, and process requirements that support integration between AWS Cloud, APIs, and SharePoint and OpenText Content Web Document Services (CWDS).

Key Responsibilities


  • Partner with Group Insurance business, product, and technology stakeholders to understand contract automation objectives
  • Identify, document, and validate field-level data elements required for automated contract generation
  • Create data mapping specifications including transformation rules, validation criteria, and business logic
  • Leverage AI-assisted tooling to accelerate data discovery, mapping analysis, and documentation
  • Facilitate working sessions with business partners to validate data definitions, mappings, and contract logic
  • Document end-to-end document generation workflows, including system interactions and exception handling
  • Translate validated requirements into consumable artifacts for engineering and quality teams
  • Support User Acceptance Testing (UAT) and implementation readiness activities
  • Communicate risks, dependencies, and decisions across cross-functional teams

Required Qualifications


  • 5+ years of experience as a Business Analyst or Business Systems Analyst
  • Strong experience with data mapping, data validation, and integration-driven solutions
  • Proven ability to validate requirements and outcomes with business partners
  • Strong analytical, facilitation, and communication skills

Preferred Qualifications


  • Experience supporting contract automation or document generation initiatives
  • Familiarity with AWS Cloud, APIs, and SharePoint, document management, or content services platforms
  • Experience leveraging AI tools to support analysis and requirements documentation
Not Specified
IT Sr. Technical Specialist
🏢 Spectraforce Technologies
Salary not disclosed
Lake Forest, IL 2 days ago
Position Title: IT Sr. Technical Specialist

Work Location: Lake Forest, IL

Assignment Duration: 5 months (possibility of extension)

Work Arrangement: Onsite


Looking for a candidate with the following:

The position is responsible for aligning technological solutions with business strategies and working principally with DHS Global Delivery.

Key Responsibilities:

* Provides level 3 field support globally, including remote support and documentation.

* Partner with functional groups across the IT back-office organization to understand, communicate, and clarify business needs.

* Contribute to long-term system planning and ensure technology products and services align with evolving business strategies.

* Subject Matter Expert (SME) for technical content development and review.

* Maintain awareness of customer issues and proactively identify risks and improvement opportunities to enhance the overall customer experience.

* Service Documentation-Redlines and/or develops service/ quality documents with assistance from senior professionals.

* Analyze and support of inventory management solution utilizing EDI messages (X12 and EDIFACT standards)

* Configure and support EDI messages and interfaces across multiple systems, including SAP, BizManager, and Seeburger, etc.

* Collaborate with EDI providers/vendors to set up new EDI accounts and support onboarding activities.

* Guide cross-functional teams in implementing required workflows changes and generating inventory-related reports to support end-to-end ordering workflow.

* Utilize Symphony/SAP or other supply chain ERP systems to review and interpret EDI orders (e.g., 850, 856, and other applicable EDI messages).

* Demonstrate working knowledge of systems used in the supply chain domain, including SAP, BizLink, TraceLink, SGTIN, TIBCO, and warehouse management systems.

* Work cross-functionally to drive and implement system changes required to support order fulfillment and supply chain operations.

* Support application-related issues and manage back-office escalations.

* Assist with the installation, configuration, and ongoing support of web and mobile applications.

* Manage deliverables assigned, which includes due dates, resources and time needed, etc, as a member of a project team.

* Ensure all work adheres to relevant Corporate and Divisional policies and procedures.

Qualification & Experience:

* Strong verbal and written communication skills, with the ability to collaborate effectively across technical and business teams.

* Experience installing, configuring, and supporting web and mobile applications, preferably within the diagnostic medical equipment servicing, or related service or laboratory field.

* Hands-on experience supporting EDI messages and integrations of workflows with enterprise systems such as SAP and other back-office platforms.

* Experience working with warehouse or supply chain ERP systems to support product ordering, shipping, and related operations, including the ability to interpret and troubleshoot key EDI transactions (e.g., 850, 856, and similar documents) & Solid knowledge of EDI standards, specifically X12 and EDIFACT.

* Strong problem-solving and troubleshooting abilities, with a focus on root-cause analysis and continuous improvement.

* Network fundamentals (TCP/IP, DNS, DHCP, VPN)

* Experience with EDI interface design and implementation

* Knowledge of SAP ERP functionality

* Ticketing systems (ServiceNow, Jira, Freshservice)

* Understanding of supply chain processes and system integrations
Not Specified
Senior Product Manager-Smart Marketing
Salary not disclosed
Arlington, TX 4 days ago

ikon Technologies is an innovative solutions provider for the automobile industry. We strive to be the trusted partner of franchise dealers by providing reliable, user-friendly, connected car applications and services to help save time, enhance profit, and build lasting relationships with customers. Our commitment to provide the unwavering support and the highest quality solutions on the market which sets us apart.



Ikon Technologies is seeking a Technical Product Manager to lead our B2B2C AI-driven platform, Smart Marketing — a multi-tenant messaging and lifecycle engagement system serving hundreds of independently operated dealerships.


This is not a traditional marketing role. This is a platform ownership role responsible for building and scaling messaging infrastructure across SMS, Apple Business Messages, in-app channels (mobile and web), lifecycle automation, and retention-based offers.

The ideal candidate has experience building SaaS platforms in multi-tenant environments and can translate messaging systems, automation workflows, APIs, and compliance requirements into scalable product architecture that drives measurable revenue impact.



Responsibilities


  • Own and execute the product roadmap for Smart Marketing, aligning platform capabilities with company growth objectives
  • Design and scale messaging orchestration across SMS, Apple Business Messages, and in-app communication channels
  • Partner with engineering to define APIs, event-driven triggers, data pipelines, and multi-tenant configuration frameworks
  • Implement opt-in governance, suppression logic, and compliance controls (including TCPA and channel-level consent)
  • Build and manage a structured Template Library for dealership lifecycle communications, including service reminders, OEM maintenance triggers, appointment confirmations, offers, warranty notifications, and post-service follow-ups
  • Convert high-performing campaigns into reusable, scalable system templates with governance standards
  • Drive measurable improvements across the retention funnel (Response → Appointment → Service Completion → RO Revenue)
  • Define experimentation frameworks, A/B testing protocols, and performance dashboards to optimize conversion and retention
  • Partner cross-functionally with finance, operations, engineering, legal, and design teams to align messaging strategy with scheduling, loyalty, and service workflows
  • Lead product readiness and expansion of Apple Business Messages and additional strategic communication channels



Qualifications


  • 5–8+ years of Product Management experience within SaaS, platform, or lifecycle engagement environments
  • Proven experience building messaging, CRM, notification, or automation-based systems
  • Strong systems thinking across APIs, automation workflows, event-driven architecture, and data modeling
  • Experience operating in multi-tenant or B2B2C product environments
  • Strong analytical mindset with experience in funnel metrics, experimentation, retention analytics, and performance measurement
  • Demonstrated ability to lead cross-functional execution across engineering, design, data, compliance, and operations
  • Experience with messaging platforms such as Apple Business Messages, Twilio, RCS, WhatsApp, or similar is preferred
  • Experience in automotive, fintech, regulated communications, or high-compliance environments is a plus
Not Specified
Administrative Assistant
Salary not disclosed
Syracuse, NY 4 days ago

Usherwood Office Technology is a proud family-owned business with a rich legacy of delivering innovative office technology solutions, including managed IT services, print management, and cutting-edge office equipment. For decades, we have fostered a warm collaborative environment where our employees thrive, building meaningful relationships with teammates who share a passion for excellence and client success. At Usherwood, we are dedicated to empowering our clients and each other. With real opportunities for professional growth and career advancement, you'll work alongside supportive colleagues who make every day rewarding.


We are currently looking to hire an Administrative Sales Support Specialist to work from Usherwood’s HQ in Syracuse, NY. This is an excellent entry‑level opportunity for someone looking to begin or grow a career in sales support, customer service, or business operations. This role works closely with our sales team and internal partners to help keep client orders and agreements moving smoothly.


Key Responsibilities

  • Process sales orders, ensuring required details are complete, accurate, and submitted on time
  • Assist sales professionals with day‑to‑day requests so they can spend more time with clients and prospects
  • Respond to requests promptly and provide helpful, easy‑to‑understand explanations with support from your team
  • Support lease approvals, upgrade quotes, and other pre‑sales activities with guidance and training
  • Work with pricing and sales teams to help move special pricing requests forward
  • Learn and help reinforce required agreement paperwork across all Usherwood offerings
  • Perform an initial review of new client agreements to ensure information is complete (training provided)
  • Partner with sales professionals and clients to correct or clarify agreements after submission
  • Take ownership of assigned client transactions from submission through delivery or project completion, with team support


Skills & Qualifications

  • Strong communication skills and a positive, team‑oriented attitude
  • Willingness to learn new systems, processes, and products
  • Basic organizational skills with the ability to manage multiple tasks
  • Comfort working in a fast‑paced, collaborative environment
  • Previous administrative, customer service, or sales support experience is helpful but not required


What We Offer


  • Compensation: Competitive base salary with quarterly bonus opportunity.
  • 4 weeks PTO!!!
  • Benefits: Comprehensive health, dental, and vision insurance, 401K with company match, PTO / Holidays, and much more.
  • Culture: Join a team that values growth, innovation, and world class service.
  • Career Development: Excellent training where you’ll be working alongside industry experts and leaders committed to your success.



Equal Opportunity Employer:

At Usherwood Office Technology, we are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We proudly provide Equal Employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Our family-owned culture thrives on embracing unique perspectives and we strive to create an environment where every employee can grow, contribute, and belong. Join us in building a brighter, more inclusive future!

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