Rightmark Roofing Jobs in Usa

Atlas Molded Products - a Division of Atlas Roofing Corporation - specializes in the development and manufacture of innovative, high-quality, HFC- and HCGC- free Expanded Polystyrene (EPS) insulation for construction, packaging, and original equipment management (OEM) products. Atlas EPS insulation is suitable for interior and exterior construction applications, various packaging uses and as part of manufactured systems, such as recreational vehicles, garage and pedestrian doors and sunroom panels.

Atlas Roofing Corporation, a privately owned company established in 1982, is an international and multi-divisional manufacturer of roofing, sheathing, facer, and insulation product solutions.

Atlas Molded Products is seeking a Plant Manager for the Martinsville, Virginia facility.

Plant Manager Primary Responsibilities

• Responsible for all safety, product quality, company culture/values, operational performance, environmental health and safety compliance and all local, state, and federal standards.
• Coordinate all aspects of plant operations through plant leadership to ensure the site meets or exceeds the key performance indicators for safety, quality, and service while minimizing cost, inventory, and waste.
• Implement cost effective systems of control over capital, operating expenditures, manpower, wages, and salaries in line with corporate guidance.
• Serve as plant champion for safety and quality programs and initiatives. Ensure a safe work environment through strict adherence to Atlas’ safety policies and procedures with focus on developing a zero-injury culture.
• Achieve manufacturing profit objectives to meet quality and delivery requirements (Customer Service) at the lowest overall cost.
• Support Engineering with product improvements, new product development, and testing.
• Manage capital equipment selection, acquisition, and implementation, manufacturing budget and long-range planning, preparation, and facility maintenance and enhancements.
• Foster a culture of continuous improvement within the workplace.
• Responsible for selection of development of direct reports and creating an atmosphere of career development within the facility.
• Establish and maintain clear and measurable expectations for each employee to build ownership within the team.
• Complete all administrative requirements (monthly reports, manufacturing reports and analysis, etc.)

Plant Manager Experience

• Ten years of progressive experience in manufacturing management experience required.
• 5+ years direct supervisory experience, including staff development and planning responsibility.
• 5+ years’ experience engaging employees and developing a strong safety culture.
• Experience with business financial statements, budgetary processes, and cost control.
• Proven track record of developing, leading, and maintaining a continuous improvement mindset.
• Experience in capital investment planning and program management.
• Experience with Environmental, Health and Safety regulatory compliance.

Plant Manager Knowledge, Skills & Abilities

• An ability to balance and achieve positive results in the areas of safety, quality, productivity, cost, and employee relations.
• A demonstrated ability to lead people and get results through others.
• Analytic skills to effectively evaluate business proposals and analyze process data.
• Ability to multi-task effectively in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Proficient with MS Office and experienced with manufacturing ERP systems.
• Must have a flexible schedule and be able to work extended hours if needed per business needs.

Plant Manager Education, Licenses & Certifications

• Bachelor’s degree (B.A. or B.S.) in related field preferred; or equivalent combination of education and experience.

Plant Manager Additional Information

• Must be able to tolerate industrial/manufacturing environment to include variations in temperature from extreme cold to extreme heat; wet and/or humid conditions; dust/fumes/chemical exposure; and noise intensity. Personal protective equipment required.

Total Compensation

• Atlas Molded Products offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Disability, Life/AD&D/LTD insurance, 401k and Medical & Dependent Care Spending Accounts.

Atlas Roofing Corporation is an Equal Employment Opportunity Employer

No calls or agencies please.

Maverick Metal and Roof Supply is a specialized provider of roofing materials, offering expertly fabricated standing seam, 5-V, and multi-rib panels, alongside trim and essential accessories. We customize gutter systems, downspouts, and chimney caps to meet unique specifications. Our product range also includes high-quality rooftop shingles. Maverick Metal and Roof Supply is committed to delivering reliable solutions for diverse roofing and construction needs.

This is a full-time, on-site Office Administrator role located in Raleigh, NC. The Office Administrator will manage daily office operations, maintain office equipment, and execute administrative tasks. They will coordinate communication and provide exceptional customer service to clients and team members, ensuring organizational efficiency and professional support.

• Proficiency in Administrative Assistance and Office Administration tasks, including scheduling and document management
• Ability to manage and operate Office Equipment efficiently
• Strong Communication skills for collaborating with team members and addressing client needs
• Experience in delivering excellent Customer Service
• Organized, detail-oriented, and capable of working independently
• Proficiency with office software and tools
• High school diploma or equivalent required; additional certifications are a plus

Job Title: Laboratory Manager

Location: McDonnough, GA (On-site)

Department: Material Science

Reports To: Director of Material Science

Position Overview

Brava Roof Tile is seeking an experienced and highly organized Laboratory Manager to lead the development and operation of our new testing laboratories at our McDonough, Georgia facility. This role is responsible not only for overseeing daily laboratory activities but also for building and scaling the lab capabilities from the ground up to support R&D, production, quality control, and customer testing initiatives.

The Laboratory Manager will play a critical leadership role in establishing both the Physical Properties Testing and Analytical Testing laboratories, including laboratory layout and setup, equipment installation and commissioning, test method development and validation, and implementation of safe and efficient laboratory processes. This position will also lead the recruitment, hiring, and development of laboratory technicians and help build a high-performing technical team to support long-term business growth.

The role ensures the accuracy, integrity, and timeliness of all testing activities supporting R&D, product development, quality assurance, and certification programs. This is an ideal opportunity for a hands-on leader with a strong technical background in plastics and building materials, excellent organizational and project management skills, and a passion for building laboratory excellence and a strong safety culture.

This position reports to the Director of Material Engineering and will lead a highly talented team of laboratory technicians and technical staff.

Key Responsibilities

40% Laboratory Build-Out & Operations Management

• Lead the establishment and day-to-day operation of the Physical Properties and Analytical Testing laboratories at the McDonough, GA facility.
• Drive the development of a state-of-the-art laboratory, including layout planning, equipment specification, procurement, installation, qualification, and commissioning.
• Supervise daily laboratory activities, ensuring efficiency, accuracy, and adherence to safety and quality standards.
• Improve laboratory throughput by identifying and implementing continuous improvement initiatives.
• Plan, direct, and coordinate complex laboratory projects to support R&D, production, and quality objectives.
• Develop optimal scheduling processes to ensure timely sample preparation and testing.
• Monitor laboratory KPIs, identify trends and potential roadblocks, and implement corrective actions.
• Track equipment performance and reliability using Statistical Process Control (SPC) and preventive maintenance strategies.
• Partner with R&D to evaluate and implement new analytical technologies and testing capabilities.
• Collaborate closely with R&D, Manufacturing, and Quality teams to understand evolving testing requirements and support business growth.

30% Sample Characterization & Data Integrity

• Support analysis of recycled polyolefins, elastomers, inorganic fillers, pigments, and additives used in roof tile and paver products.
• Ensure data accuracy, integrity, and traceability for all testing activities.
• Develop, review, and maintain technical documentation, including SOPs, work instructions, equipment manuals, and method validation protocols.
• Evaluate and align laboratory test methods with ASTM and industry standards; update procedures as needed.
• Review and approve test results, investigate discrepancies or outliers, and drive root-cause problem solving.
• Provide clear interpretation of data to support material selection, process optimization, and product development decisions.

30% Team Leadership & Cross-Functional Collaboration

• Build, hire, and lead a high-performing team of laboratory technicians and technical staff.
• Train, mentor, and develop team members while fostering a culture of accountability, safety, and continuous improvement.
• Establish strong laboratory workflows including sample traceability, raw data management, and reporting standards.
• Promote a collaborative, safety-focused work environment aligned with company values.
• Partner closely with R&D, Quality, Manufacturing, Engineering, and Codes & Testing teams to align laboratory priorities with business objectives.
• Participate in cross-functional meetings and provide technical insight, test interpretations, and recommendations.
• Support preparation of internal reports and third-party certification testing documentation.

What We are Looking For

• Bachelor’s degree in Analytical Chemistry, Polymer Science, Materials Science & Engineering, Chemistry, or a related discipline required. Masters or PhD is preferred.
• Ph.D. with 3+ years, M.S. with 7+ years, or B.S. with 10+ years of laboratory testing experience in polymeric, composite, or building materials environments.
• Minimum 2 years of leadership or supervisory experience in a laboratory setting.
• Strong familiarity with ASTM testing standards, analytical instrumentation, and property evaluation of thermoplastics or building materials.
• Hands-on experience with analytical techniques such as FTIR, DSC, TGA, DMA, EDX, rheology, and related characterization methods.
• Experience with weathering and durability testing (e.g., Xenon Arc, accelerated aging).
• Experience with physical and mechanical testing of plastics, including tensile, impact, tear, and dimensional stability testing.
• Strong technical writing and reporting skills with the ability to communicate data clearly and concisely.
• Ability to manage multiple priorities and coordinate testing activities across cross-functional teams.
• Strong understanding of SOP compliance, data integrity, and quality systems.
• Excellent leadership, problem-solving, and communication skills.
• Growth mindset and willingness to learn new technologies and disciplines.
• Ability to lift and carry equipment or materials up to 50 lbs.
• Strong safety-first mindset.

Nice to Have

• Experience building or scaling laboratory operations in a new or expanding facility.
• Strong understanding of structure–property relationships in thermoplastics.
• Knowledge of thermal, mechanical, chemical, and physical testing methods.
• Experience in residential roofing, construction materials, or building products industries.
• OSHA safety training or laboratory safety certification.
• Statistical experience (DOE, ANOVA, SPC).
• Proficiency with Microsoft Office, Minitab, and data visualization tools.

Our Pay & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid vacation, sick time, and company holidays.
• Standard working hours: Monday–Friday, 8:00 AM – 5:00 PM.
• Opportunity to work in a fast-growing, high-performing manufacturing environment.

Project Manager

Are you interested in working for more than just a roofing and siding company? G Fedale is a trusted partner dedicated to excellence in every aspect of our work. We are the one of the fastest growing roofing and siding companies in the tri-state area. Repeatedly voted as a top work place in Delaware. With a legacy spanning 18 years, we have established ourselves as a leader in the industry, serving residential and commercial clients with top-quality craftsmanship, exceptional customer service and unwavering integrity.

Summary

The Project Manager is constantly equipping, motivating, and supporting Site Managers and other members of the Production Team for sustained, exceptional customer service and workmanship for all of our customers, all of the time. He or she is responsible for the consistency, profitability, and success of all projects assigned to his or her team. The Project Manager is tasked with continually analyzing and assessing all aspects of production to make timely, informed decisions and goals. He or she continually spreads the company vision, culture, and attitude to other members of the Production Team. He or she is an organized, detail-oriented, trade-knowledgeable individual who excels in communication and empowering others, whether that be Site Managers, crews, or other team members.

Essential Duties and Responsibilities:

• Creates and executes a schedule of planned visits to project sites. Contacts homeowners with approved contracts (welcome email and greeting), schedules visits (as needed), and communicates with customers on schedule changes.
• Meets with homeowners to develop project specifications ("specs") when necessary. Visits project sites, confirms measurements and materials provided by the Estimator, identifies issues that might affect the successful completion of the project, and clarifies any identified issues with the homeowner.
• Determines pre-project gross margin. Updates DataForma ("DF") with pre-project labor and material estimates and ensures gross margins meet Company guidelines. Initiates contact with Estimators, Sales Manager or Production Manager to resolve any open items.
• Orders materials. Places orders for all materials with chosen suppliers. Updates DF as needed.
• Updates systems. Ensures all details, events, statuses and notes are updated in the current CRM system or systems.
• Determines and Updates Project Schedule Score. PM uses schedule score guide, experience, and, and current factors to predict the amount of time each project assigned to him or her should take from job start to getting a signed Certificate of Completion (COC). PM updates schedule score when applicable (change orders, mid-project material delays, crew availability issues, etc.)
• Updates Pre-Job Margins and Budget when applicable.
• PM updates pre-job margin and budget when he or she makes a mistake pre- job start, or when he or she catches a sales mistake at any time before, during, or after a project start. PM will check with the Production Manager when unsure about updating the pre-job margin and budget.
• Ensures the timely start of projects and project phases. Visits the project site on the morning of the start when needed. Ensures Site Manager is timely to project starts and communicative with customers and crews. Ensures all materials and equipment are on site, crews have and understand the instructions for the project, and crews have the proper corporate attire and required safety equipment so the project can commence. Updates DF and email chain as required.
• Monitors the progress of all projects. Communicates with project scheduling team, Site Manager, and work crew leaders to identify issues that negatively impact the completion of the project. Communicates with the Customer to answer questions or concerns. Updates DF and email chain as required.

1. Ensures the proper completion of projects. Receives communication from the work crew leaders when the leader believes the project has been completed to the contract terms, the Company's standards, and the Customer's satisfaction. Ensures the Site Manager visits the site, inspects the project, and secures a signed Certificate of Completion to confirm these points. Notifies Billing Specialist that the project has been completed and that the final invoice is needed. Updates DF and email chain as required.

• Responsible for securing the final payment. Ensures that the site pm meets with Customers to review the work and secure their signature on the Certificate of Completion ("CoC"). Documents any punch list items on the CoC and arranges to have them completed promptly. Resolves any questions, concerns, or misunderstandings with Customers that prevent the final payment from being secured. Provides Customers with the final invoice and requests payment. Connects Customers with Billing Specialist if paying by credit card or e-check. Updates DF and email chain as required.
• Closes the project. Ensures that the team submits the executed CoC and the final payment to the Billing Specialist for processing. Files the Customer Folder in the Closed Projects file. Updates DF and email chain as required.
• Reconciles pre-project and post-project margins. Analyzes the difference between the pre- and post-project margins and discussed that with the Production Manager at 1-on-1 meetings. Identifies opportunities for improvement and creates/implements strategies to capture them.

Requirements:

• A high school degree. Additional training or coursework in construction skills, estimating, and/or customer service is a plus.
• 5+ years of experience in the home building, remodeling, or renovation markets as a skilled tradesman or project manager.
• A demonstrated ability to understand and work with contracts that provide for construction services or financing for construction services.
• A demonstrated understanding of home insurance and how home insurance claims are processed.
• Strong 4-function math skills: addition, subtraction, multiplication, and division.
• Demonstrated computer skills using a service-oriented CRM system, including mobile access.
• Excellent customer service skills, including the ability to keep calm and be clear with challenging Customers, staff, and vendors.

Benefits:

We offer comprehensive and competitive benefits to employees (and their Families) such as medical, dental, vision, life insurance, short-term, long-term disability and a plethora of other coverages. In addition, we also offer a matching 401K to eligible employees.

Physical demands:

The ability to walk around an office, warehouse, or neighborhood, climb and descend stairs, work in a seated position at a desk for hours at a time, stand at a trade/home show for hours at a time, drive to and from offsite meetings, operate computers and phones, open/close file cabinets, bend/stand as necessary, set up and use an extension ladder, safely climb on, navigate around, and descend from residential and commercial roofs, and lift and carry up to 80 pounds.

EEO statement:

G. Fedale General Contractors is an Equal Opportunity Employer. We embrace diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics when making hiring decisions. All employment is decided on the basis of qualifications, merit, and business need.

Position Overview:

Mills Siding & Roofing is seeking a motivated and driven Sales Trainee to join our storm restoration team. This role involves direct, door-to-door engagement with homeowners in storm-affected areas to identify potential property damage and educate customers on our restoration services. This is a field-based sales position offering hands-on experience in exterior restoration, insurance-claim processes, and residential project management. Training will be a pay rate of $750 dollars a week.

Key Responsibilities:

• Conduct door-to-door outreach in designated storm-impacted neighborhoods
• Offer and perform free, no-obligation roof inspections to assess potential storm-related damage
• Inspect properties for potential storm-related siding and roofing damage
• Educate homeowners on the restoration process and insurance claim procedures
• Generate and follow up on qualified leads
• Coordinate with project managers and production teams to ensure smooth project execution
• Maintain accurate records of customer interactions and project status

Qualifications:

• Strong communication and interpersonal skills
• Self-motivated with the ability to work independently
• Comfortable working outdoors and engaging directly with homeowners
• Sales or customer service experience preferred but not required

Training Coordinator II Position Summary The Training Coordinator supports the design, delivery, and administration of enterprise-wide learning programs for a large, multi-state commercial roofing organization with approximately 15,000 employees.

This role ensures consistent execution of technical, leadership, compliance, and training initiatives across field, operations, and corporate teams.

The Training Coordinator works closely with operations leaders, subject matter experts (SMEs), and HR partners to coordinate logistics, maintain learning systems, track participation, and support continuous improvement of training programs that enhance workforce capability, and operational excellence.

Key Responsibilities Training Administration & Coordination Coordinate scheduling, logistics, and communication for in-person, virtual, and blended training programs across multiple regions.

Manage class rosters, registrations, waitlists, cancellations, and attendance tracking.

Serve as primary administrator for the Learning Management System (LMS), including course uploads, user assignments, reporting, and troubleshooting.

Ensure training materials, job aids, facilitator guides, and participant resources are current and accessible.

Support onboarding program coordination for craft professionals, foremen, estimators, project managers, and corporate employees.

Field & Technical Training Support Coordinate hands-on technical training sessions related to commercial roofing systems, equipment operation, quality standards, and manufacturer requirements.

Partner with Operations to schedule OSHA, fall protection, equipment certification, and compliance-related training.

Track required certifications, licenses, and recurring training deadlines to ensure regulatory and contractual compliance.

Assist with rollout of new system installations, product training, or process updates across regional branches.

Reporting & Compliance Generate and distribute training participation, completion, and compliance reports for leadership.

Maintain accurate training records for audits, insurance requirements, and customer compliance documentation.

Monitor completion rates and follow up with managers on outstanding requirements.

Support documentation required for employee training history.

Program Support & Continuous Improvement Collect participant feedback and support evaluation of training effectiveness.

Recommend improvements to processes, scheduling efficiencies, and training delivery methods.

Assist in coordination of enterprise initiatives such as leadership development programs, apprenticeship pathways, and skills development tracks.

Support implementation of standardized training frameworks across branches to ensure consistency at scale.

Stakeholder Collaboration Partner with Branch Managers, Regional Vice Presidents, and department leaders to identify scheduling needs and resource requirements.

Coordinate with external vendors, instructors, and manufacturer representatives for specialized training events.

Support subject matter experts in preparation of training materials and logistics.

Qualifications Education & Experience Bachelors degree in human resources, Organizational Development, Business Administration, Construction Management, or related field preferred.

5-8years of experience in training coordination, learning administration, HR support, or workforce development.

Experience in construction, manufacturing, industrial services, or other field-based industries strongly preferred.

Knowledge & Skills Familiarity with Workday or a Learning Management Systems (LMS) and reporting tools.

Strong organizational and project coordination skills in a multi-site environment.

Ability to manage multiple priorities and deadlines in a fast-paced, operationally driven organization.

Knowledge of construction, manufacturing, or labor workforce preferred.

Strong written and verbal communication skills.

Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams).

Competencies Detail-oriented with high standards for documentation accuracy.

Strong customer service mindset when supporting field and corporate employees.

Ability to work cross-functionally with leadership at all levels.

Problem-solving mindset with a focus on operational efficiency.

Adaptability to changing business needs and field conditions.

Work Environment & Travel This role will require occasional travel to branch locations, training centers, or job sites across the United States.

Ability to work in a fast-paced, deadline-driven environment supporting field operations.

Flexibility to accommodate early morning or after-hours training sessions as needed.

Physical Requirements Ability to sit or stand for extended periods during training sessions.

Occasional lifting of training materials or equipment (up to 25 lbs).

If field visits are required, ability to comply with all safety requirements and wear required PPE.

What We Offer: Competitive wages Use of company cell phone Great health insurance options Medical, dental and vision 401K Company paid short-term disability.

Company-paid life Insurance Earned PTO, and more! Company is an Equal Opportunity Employer PM23 PI0958c81f0c17-25448-39910508

Company Description

Since 1981 Randall and Son has been the premier exterior company in our area. We believe in a family environment, that equips our employees to succeed.

Role Description

This is a full-time, on-site Field Sales Representative role located in St. Charles, IL. The role involves identifying and acquiring potential clients, presenting the company's roofing services, and managing the sales process from initial contact to closing deals. Day-to-day responsibilities include setting and attending client meetings, preparing proposals and estimates, maintaining customer relationships, and achieving sales targets to contribute to the company's growth.

Qualifications

• Sales and Client Acquisition skills, including lead generation
• Excellent Communication and Interpersonal skills for building rapport with new and existing clients
• Time Management and Organization capabilities to effectively handle multiple tasks and opportunities
• Knowledge or experience in the roofing or construction industry is a plus
• Proficiency in using CRM software and other sales-related tools
• Self-motivated and driven to meet and exceed sales targets
• Ability to work well both independently and as part of a team
• Valid driver’s license

This position requires the ability to travel out of town as needed for various job sites.

1. Must be fully qualified and capable of working directly with project management to understand and evaluate scheduled electrical work needed to complete projects in a timely manner.
2. Must be capable of performing all duties associated with the crew lead position and in addition. 
3. Must be able to self-prepare for all scopes of electrical work needed by evaluating pictures from site assessment and communicating directly with the project management and design team about any necessary changes or improvements to the electrical plan set. These changes must be documented and sent to the project management team. 
4. Must maintain tools and materials needed to “adapt and overcome” any challenges in the field including utility shutdowns. 
5. Must be capable of communicating at a high level with city inspectors. 
6. Must maintain a 90% or higher pass rate on all electrical equipment wall installations and maintain less than 10% of service calls generated by installation-related quality issues. 
7. Must be capable of cross-training and crew development when assigned to supervise and support solar installation crews, allowing roof crew leads to self-perform installations while maintaining consistent quality by performing and documenting (pictures) quality control checks at specific points during the installation process. 
8. Must be capable of supervising the crew while the electrical apprentice ( roof lead or other designated person by management) gets to experience electrical wall installation and service upgrades. 
9. Must have required personal tools of the trade, see “minimum required personal tools of the trade”.
10. During the first 90 days you will be required to learn how to install Tesla Powerwall coupled with Enphase solar systems. 
11. We will be looking to you to run your own crew with a helper installing power walls and solar systems. By the end of the 90 days, you will be required to take a proficiency test. This test will include you installing a complete battery and solar system without the help of the lead electrician at Good Faith Energy. 
12. You must pass this test to be a lead electrician for Good Faith Energy.
13. We will provide you with all the on-the-job training as well as classroom materials to advance your knowledge of the systems you will be installing.
14. Attends all meetings and conference calls.
15. Performs consistently with company core values
16. Maintains strict confidentiality.
17. Provides excellent customer service, for both internal and external customers.
18. Follows all OSHA and other safety guidelines. 
19. Actively demonstrates teamwork at all times.
20. Adheres to company safety standards at all times, such that no serious (requiring medical attention) injury occurred during the prior 12-month period.
21. Follows other policies and procedures such that there are no verbal or written warnings during the evaluation period.

JOB OVERVIEW:

The Supervisor, Customer Service & Intake oversees the intake workflow and daily operations of the customer service team within our company. This role ensures that all customer inquiries, service requests, inspections, estimates, and job‑related information are captured accurately and handled promptly. The Supervisor provides direct leadership to Customer Service Representatives (CSRs), ensures exceptional customer experience, and partners closely with operations, sales, and field teams to support smooth project flow from first contact through job completion.

KEY RESPONSIBILITIES:

Supervision & Team Leadership

• Supervise, coach, and develop Customer Service Representatives responsible for inbound/outbound calls, appointment scheduling, service requests, and customer communications.
• Conduct regular 1:1s, performance check-ins, and annual performance reviews.
• Oversee daily staffing, assign workload, create schedules, and ensure adequate coverage during peak periods.
• Lead team meetings, training updates, and onboarding for new CSRs.

Intake & Workflow Management

• Manage the full intake process for all customer inquiries, including new roof requests, repairs, inspections, warranty claims, and follow-up.
• Ensure all customer and job details are captured accurately in CRM or job management systems.
• Review documentation for completeness and accuracy before handoff to estimators, sales reps, or production teams.
• Serve as the escalation point for complex customer issues or service delays.

Customer Experience & Communication

• Ensure the highest level of customer satisfaction through professional, timely communication.
• Monitor customer interactions and provide coaching to maintain quality standards.
• Resolve escalated customer concerns related to scheduling, estimates, or project timelines.
• Foster a customer-first culture aligned with the company’s values.

Operational Collaboration

• Work closely with sales, project managers, field crews, and production coordinators to ensure seamless handoff of intake information.
• Communicate scheduling changes, follow-up needs, and operational issues in real time.
• Identify process gaps and collaborate with leadership to streamline customer service workflows.

Reporting & Quality Control

• Track key performance metrics such as call volume, intake accuracy, response times, conversions, and customer satisfaction.
• Prepare weekly/monthly reports for management.
• Conduct quality assurance (QA) reviews on CSR communication and data entry.

REQUIREMENTS:

• 3–5 years of customer service, intake coordination, or administrative operations experience.
• At least 1–2 years of supervisory or team lead experience.
• Strong communication and de‑escalation skills.
• High level of accuracy and attention to detail.
• Proficiency with CRM systems or job management software; Microsoft Office skills.

PREFERRED:

• Experience in the roofing, construction, home services, or trades industry.
• Background managing a high-call-volume customer service environment.
• Bilingual (English/Spanish) a plus.