Sales & Clienteling Associate

Sales & Clienteling Associate

Location: William White Emporium, 325 Canal Street, and Showroom 264 Canal Street, New York

Compensation: Full-time, $22-$25 per hour and 5% commission on sales

Reports to: Retail Director

About William White

The William White Emporium is not your average store - it’s a cultural hub of NY living, a neighborhood shop, and a brand destination all in one. Part luxury retail store, part kitchen, and part design experience, the Emporium brings together fashion, home, food, and storytelling under one roof.

Our goal is to create a warm, elevated environment where guests feel welcomed, inspired, and part of the community. Every interaction - from the first greeting to the final purchase - should reflect the thoughtful, refined spirit of the William White brand.

Role Overview

We are seeking a high-energy Sales & Clienteling Associate who will bring their own book of business and will lead sales in our NYC retail store and showroom. The candidate should take pride in delivering exceptional, personalized service.

This role is ideal for someone who understands that great retail is about relationships, storytelling, and experience - not just transactions.

You will be the brand guide for customers through the William White world of products - from clothing to furniture to tabletop - while building meaningful relationships with our clientele and contributing to the growth of the brand.

Key Responsibilities

Sales & Brand Storytelling

• Drive immediate revenue through proactive outreach to existing clients and cultivation of your personal book of business.
• Create and activate new customer acquisition opportunities through neighborhood partnerships, targeted outreach, local networking, and strategic conversion of walk-in traffic into long-term clients.
• Own and drive sales across the NYC retail emporium, showroom, and VIP appointments, delivering a high-touch, personalized experience from first interaction through final purchase.
• Achieve sales goals while delivering a luxury-level client experience
• Be an expert in product knowledge, communicating the story, origin and inspiration behind each product
• Confidently guide guests through styling, product selection, and gifting

Clienteling & Guest Experience

• Deliver exceptional, personalized service from initial greeting through final purchase
• Build and maintain meaningful relationships with clients and returning guests
• Capture client information at every touchpoint, maintaining accurate profiles, and driving ongoing engagement through personalized outreach, follow-ups, and relationship-building initiatives.
• Understand and anticipate the needs of high-end clientele
• Maintain thoughtful follow-up and relationship building with customers
• Demonstrate emotional intelligence and discretion when working with private clients

Visual Merchandising & Presentation

• Support maintenance of impeccable visual merchandising standards throughout the Emporium
• Ensure product presentation reflects the elevated aesthetic of the brand
• Support floor changes, product launches, and merchandising updates
• Maintain strong attention to detail across all retail touchpoints

Retail Operations

• Operate POS systems efficiently and accurately
• Support packaging and fulfillment of in-store and eCommerce purchases
• Assist with new product identification, inventory management and product organization
• Maintain an organized and polished retail environment

Team Collaboration

• Work closely with team members to create a seamless guest experience
• Contribute to a positive and collaborative team environment
• Support events, activations, and special client appointments

Qualifications

• 3+ years of professional retail sales experience in luxury or premium brands
• Proven book of existing client business
• Track record of delivering exceptional, personalized client service
• Experience selling clothing, home, or design products preferred
• Strong emotional intelligence and discretion
• Strong communication, relationship-building and clienteling skills
• Resilience, adaptability, and ability to work independently
• High attention to detail and strong visual awareness
• Comfortable working in a fast-paced, startup-style environment
• Passion for design, fashion, craftsmanship, and lifestyle brand
• Multilingual capabilities are a plus

To Apply

Send a cover letter and resume to