Right Systems Inc Jobs in Usa

How will you make an impact?

Manages through subordinates, the development and maintenance of quality evaluation, control systems and protocols for processing materials into partially finished or finished products for a business unit or corporate. Manages the audits of quality systems for deficiency identification and correction. Manages the overall development of inspection and testing processes, mechanisms and equipment as applied to new or existing products. Direct the design, development and maintenance of quality systems and procedures for processing materials into compute and networking racks for multiple product lines. Key objective for this role is to develop a culture of quality within the organization, drive continuous improvement in quality processes, systems tools, and techniques to improve business results and customer satisfaction. Provide exceptional support to customers, team members, and shareholders.

• Provide input to and support of plant and company safety initiatives

• Provide guidance to support the policies and process with the quality department members to promote the understanding and compliance.

• Establish the short and long-term quality goals for the organization and the team.

• Direct activities to facilitate the interaction between Quality and the other functional operations area, especially test and manufacturing engineering to accelerate improvement.

• Provides early guidance and solution’s concerning quality evaluation, control systems and protocols, e.g., non-compliant situations, customer scalations, requirements, government regulations, accuracy of products.

• Executes all management reports to clients, business unit.

• Collaborates with customer in order of accomplish their requirement’s or for any scalation.

• Development and modification of all quality evaluation and control systems in areas of product responsibility, and in compliance with company policies, customer requirements.

• Direct the development of methods and procedures for inspecting, testing and evaluating the precision and accuracy of products and production equipment.

• Provides guidance to statistical analysis projects to assess the cost of and determine the responsibility for products or materials that do not meet required standards and specifications.

• Directs the auditing process of quality systems for deficiency identification and correction, and delegates to the subordinates the implementation of the corrective action plans and executed in a timely manner.

• Ensures that corrective measures meet acceptable standards, and that documentation is compliant with all Jabil and customer requirements.

• Directs the development of sustainable, repeatable and quantifiable business process improvements. Develops and modifies as necessary and required on the status of quality assurance programs and practices.

• Provide direction and training, as necessary, to a staff of Managers and Quality Assurance Engineers.

• Provides early guidance concerning compliance all site required agency certifications related to product and process quality, not limited to: ISO 9001.

• Establishes up front quality planning for new products to ensure appropriate quality systems and processes required to support the introduction are developed and implemented.

• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.

• Other responsibilities may be assigned from time to time as needed, based on the evolution of the company and the requirements of the department/position.

• May perform other duties and responsibilities as assigned.

How will you get here?

Education and Experience:

• Bachelor’s degree required. Master’s degree preferred in Engineering or Technology disciplines.

• Minimum ten (10) years of experience and required industry experience

• Or a combination of education, experience and/or training.

• Ideally Seven (7) years of experience in high technology manufacturing including 3 plus years in compute and network server/rack industry.

• Must have a proven track record of driving improvements ideally in compute and network server/rack products.

• Experience in defining and changing quality culture in production environment.

• A team builder: develop and lead a cohesive quality team as well as drive cross functional collaboration.

• Successful track record of working in a matrix/collaborative environment.

• Strong background in ISO-9000 or similar ideally with ground up implementation experience.

• Multisite leadership experience would be a plus.

• Excellent verbal and written communication skills.

• Multi-task management.

• Teamwork and collaboration.

• Strong interpersonal skills.

Clearance Requirement: Active DoD Clearance (Required)

Certification Requirement: IAT Level II certification required (or obtainable within 6 months of hire)

Position Overview

We are seeking a motivated Cloud Systems Engineer . This entry-level engineering role focuses on ensuring stability, scalability, and reliability of cloud-based systems supporting mission-critical applications.

The selected candidate will collaborate with senior engineering teams to support cloud platforms, assist with system integration activities, and maintain distributed virtual environments operating within secure enterprise networks.

Key Responsibilities

• Support stability, sustainability, and performance of enterprise cloud-based infrastructure and software systems
• Assist in system integration, verification, validation, and operational support activities
• Monitor and maintain distributed virtual machine environments across cloud platforms
• Implement proactive engineering mechanisms to maintain system health and availability
• Perform functional analysis, system evaluations, and technical trade studies
• Troubleshoot system performance, configuration, and operational issues
• Develop and maintain technical documentation, procedures, and runbooks
• Collaborate with engineering teams to improve automation and operational efficiency
• Ensure compliance with DoD cybersecurity standards and operational requirements
• Participate in continuous learning and technical development initiatives

Required Qualifications

• Bachelor’s degree in computer science, Information Technology, Systems Engineering, or related field
• 1–2 year of experience in cloud systems, IT infrastructure, or systems engineering
• Active DoD Security Clearance (required at time of hire)
• Basic knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform
• Understanding of Windows or Linux operating systems
• Knowledge of networking fundamentals and virtualization concepts
• Strong analytical and problem-solving skills
• Ability to work effectively in a team-oriented DoD environment
• U.S. Citizenship required

Certification Requirements

• DoD IAT Level II Certification (Security+ CE or equivalent)
• Minimum one cloud certification within 6 months of hire, such as:
• AWS Certified Cloud Practitioner / Solutions Architect Associate
• Microsoft Azure Fundamentals / Azure Administrator
• Google Associate Cloud Engineer

Preferred Qualifications

• Internship or academic experience supporting cloud or infrastructure environments
• Exposure to VMware, Hyper-V, or virtualized environments
• Basic scripting experience (PowerShell, Python, or Bash)
• Familiarity with automation or Infrastructure-as-Code concepts
• Experience supporting Federal or DoD programs

About the Company

Chemline is dedicated to providing top-notch chemical processing solutions while fostering a culture of safety, innovation, and teamwork.

About the Role

The Manufacturing Systems Engineer designs, implements, and supports software systems that manage and monitor production processes within Chemline’s manufacturing facility. This role focuses on Manufacturing Execution Systems (MES), automation integration, and production data systems to improve real-time visibility, efficiency, and quality control.

Working at an intermediate professional level, the Manufacturing Systems Engineer collaborates with operations, quality, maintenance, and IT teams to align software configuration with manufacturing workflows. The role ensures that production automation and control systems meet established safety, quality, and reliability standards while supporting continuous improvement initiatives.

Responsibilities

MES Development & System Management

• Design, develop, configure, and maintain Manufacturing Execution Systems (MES) to track production output, quality metrics, and operational performance.
• Align system functionality with plant operations to ensure accurate data capture and reporting.
• Support enhancements and upgrades to manufacturing software platforms.

Data Collection & Reporting

• Gather data from machines, automation systems, and operators to build dashboards, databases, and reports.
• Develop and maintain performance monitoring tools to provide real-time production visibility.
• Analyze production data to identify trends, bottlenecks, and improvement opportunities.

Automation & Systems Integration

• Integrate automation and control systems with manufacturing processes to improve efficiency and accuracy.
• Support implementation of new production technologies and digital initiatives.
• Ensure system compatibility between production equipment and IT infrastructure.

Safety, Quality & Reliability

• Ensure production automation systems meet company safety standards and applicable regulatory requirements.
• Support validation and documentation of system changes affecting quality or compliance.
• Participate in troubleshooting system issues impacting production performance.

Collaboration & Continuous Improvement

• Work cross-functionally with operations, maintenance, quality, and IT teams.
• Assist in resolving technical issues that affect plant operations.
• Contribute to continuous improvement initiatives focused on process optimization and digital transformation.

Qualifications

Required:

• Bachelor’s degree in Engineering, Computer Science, Information Systems, or related field.
• 2–4 years of related experience in manufacturing systems, automation, or industrial software environments.
• Experience working with MES platforms, industrial databases, or production monitoring systems.
• Knowledge of automation integration and production control systems.
• Strong analytical and problem-solving skills.

Preferred:

• Experience in chemical or process manufacturing environments.
• Familiarity with PLCs, SCADA systems, and industrial networking.
• Experience building dashboards or reporting tools (e.g., SQL, Power BI, Ignition, similar platforms).

Work performed in both office and manufacturing plant environments. May require time on the production floor interacting with equipment and operators. Must comply with plant safety policies and PPE requirements when in operational areas.

This is an intermediate-level professional role (P02). The incumbent works independently on assigned projects but may be occasionally directed on more complex tasks. The role is gaining exposure to advanced system integration and manufacturing technology initiatives.

Epic Beacon Analyst (Proficient or Certified) FTE/Hybrid Schedule

Epic Certified Systems Analyst works with Epic Systems' electronic health record (EHR) software, focusing on implementation, configuration, and support.

They evaluate workflows, collect requirements, and configure the system to meet specific objectives, ensuring optimal functionality for both end-users and the organization. Additionally, they contribute to projects, offer training, and resolve issues.

Required:

• Proficient or Certified in Epic Beacon application.
• At least one year experience with build and/or maintenance of the Beacon module.
• Strong communication skills, written and verbal.
• Highly organized, able to multitask as well as maintain focus on individual tasks.
• Track and document build, risks, and issues accurately in our project management software.
• Self-starter with ability to maintain schedule, meet deadlines, and monitor one’s own work product.

Work You’ll Do:

• Implementation roll-out of Epic Beacon system with continued support post implementation.
• Lead and coordinate clinical process redesign.
• Collaboratively work with users to assess needs, monitor data, implement system updates, and analyze systems for performance issues.
• Apply technical expertise to system build to identify, troubleshoot, and resolve problems.
• Work closely with project/operational leadership to accurately scope out build requests and provide streamlined solutions based on current system set-up.
• Lead meetings regarding project status and on-going work production coordination.
• Act as expert technical resource to development staff in all phases of the development and implementation process.
• Other duties as assigned.

Project Manager – Building Automation Systems

Control Concepts, a Comfort Systems USA Company

Location: Cumming, GA

Compensation Package:

• Salary Range: $70K - $115K (based on qualifications & experience)
• Vehicle Allowance: $500/month
• Company Equipment: Laptop and iPad
• Phone Allowance: Included

About Control Concepts

Headquartered in Cumming, GA, Control Concepts is proudly part of Comfort Systems USA, a leading national provider of HVAC, mechanical, and building automation services. This ownership ensures our stability and strength, giving our team the confidence to deliver innovative solutions. We specialize in Building Automation and Mechanical Services, creating innovative, efficient, and sustainable building environments. Our global network of partners and experienced professionals enables us to provide cost-effective systems that optimize HVAC performance and energy efficiency. Join a stable, forward-thinking company and make a lasting impact.

The Role

As a Project Manager, you’ll lead building automation projects from start to finish, ensuring they meet deadlines, budgets, and quality standards. You’ll coordinate teams, manage resources, and drive project success while maintaining clear communication with stakeholders.

Key Responsibilities:

• Plan and manage projects, defining scope, goals, and deliverables with senior management.
• Create timelines, allocate resources, and track milestones using project management tools.
• Monitor budgets, manage time and material estimates, and ensure cost efficiency.
• Lead and support project teams, delegating tasks and resolving conflicts.
• Anticipate and address scope changes, risks, and dependencies to keep projects on track.
• Prepare As-Built documentation and conduct post-project evaluations to assess outcomes.

What We’re Looking For:

• 3-5 years of project management experience, preferably in building automation, mechanical/HVAC systems, or field installation.
• Bachelor’s degree in mechanical engineering, electrical engineering, construction engineering, or a related field preferred, or equivalent field/project management experience.
• Strong budgeting and resource allocation skills to stay within project budgets.
• Ability to manage multiple projects (new construction, renovations, retrofits) and adapt to changing priorities.
• Proactive problem-solving, independent decision-making, and leadership skills.

Why Work With Us?

At Control Concepts, you’ll contribute to innovative, energy-efficient building solutions while enjoying the stability of a company backed by Comfort Systems USA. We value your work-life balance, offering a flexible schedule to help you manage your professional and personal commitments. Our comprehensive benefits package includes:

• Health & Wellness: Medical, Vision, Dental, and Employee Assistance Program.
• Insurance:
• Basic company-paid life insurance.
• Voluntary life insurance for employee, spouse, and/or child(ren).
• Basic company-paid accidental death & dismemberment (AD&D).
• Voluntary AD&D.
• Company-paid short-term disability.
• Voluntary long-term disability.

• Financial Benefits:
• 401(k) Plan with several investment options.
• Healthcare reimbursement account.
• Dependent care reimbursement account.
• Extras: Vehicle discount purchase programs.

Ready to Join Us?

If you’re a motivated professional ready to lead impactful projects with a stable, innovative company, we’d love to have you on our team. Apply today to help shape the future of smart buildings with Control Concepts.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Comfort Systems USA (Southeast), Inc. is an equal opportunity employer in all aspects of employment and prohibits discrimination and harassment of any type to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We strive to foster a work environment that includes and embraces racial, ethnic and gender diversity and other individual differences. Our commitment to diversity and inclusion helps us attract and retain the best talent, enables employees to realize their full potential, and drives high performance through innovation and collaboration.

ANF is seeking a Business Systems Support & Training Specialist. This role is responsible for supporting, troubleshooting, and maintaining business applications, with a strong focus on CMiC (ANF's ERP), ensuring seamless operation for both enterprise users and field teams. In addition to day-to-day support, this role plays a critical role in training, onboarding, and capability development across the organization.

Why Join Us?

We are a growing Company serving the South Florida Market for over 40 years. We are dynamic, innovative and focused on delivering our clients successful and on-time projects looking for dedicated individuals seeking opportunities to become a vital part of a team that truly values all construction project management has to offer. At ANF Group, we are committed to building exceptional projects and fostering a work environment where innovation, collaboration, and professionalism thrive.

Company Benefits:

• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and growth

Responsibilities include:

Business Systems & CMiC Support

• Provide hands-on support for CMiC users across enterprise and field teams.
• Incident management to include ticket creation, triage and diagnosis, escalation and communication if needed, and testing and user-acceptance.
• Manage user accounts, security settings, and system access for CMiC and other business systems.
• Assist with CMiC configurations, module updates, and troubleshooting.
• Ensure data integrity and accuracy within CMiC for reporting and operations.
• Serve as the primary point of contact for CMiC-related issues and escalate when needed.
• Help field teams troubleshoot CMiC mobile and on-site system access issues.
• Support business units in leveraging CMiC for project tracking, cost management, and reporting.
• Assist in testing, updating, and rolling out new CMiC features or system upgrades.
• Work closely with IT, finance, and operations teams to support business system needs.
• Coordinate with CMiC support and vendors to troubleshoot and resolve system issues.
• Major incident management and companywide communication.

Training, Onboarding, and Learning Enablement

• Own and support training and onboarding for both new and existing employees related to CMiC and other core business systems.
• Design, build, and maintain a clear, structured training curriculum, including role-based learning paths.
• Deliver live training sessions, workshops, and onboarding sessions for new hires and existing employees.
• Partner with business leaders, IT, and Build U stakeholders to align training content with operational needs and organizational priorities.
• Create and maintain user guides, training materials, knowledge bases, standard operating procedures, and troubleshooting FAQs to support self-service learning.
• Identify skill gaps and recommend training improvements to continuously raise system proficiency and effectiveness.
• Support change management efforts by preparing users for system updates, new functionality, and process improvements.
• Measure training effectiveness and continuously refine content to improve outcomes and adoption.

Qualifications

Education:

• Bachelor’s degree in Information Systems, Business, or a related field.

Experience:

• 2-4 years of experience in business systems support, IT support, or technical training.
• Demonstrated experience delivering end-user training, facilitating workshops, and supporting onboarding for new and existing employees.
• Experience designing, developing, and maintaining structured training curricula, learning paths, and documented learning modules.
• Experience creating and managing content within a Learning Management System (LMS) or similar training platforms (e.g., course creation, updates, tracking completion).
• Ability to translate complex technical concepts into clear, user-friendly training materials for diverse audiences.
• Experience developing user guides, job aids, knowledge bases, and self-service learning resources.
• Hands-on experience with CMiC highly preferred.
• Experience troubleshooting ERP systems, business applications, and integrations.
• Strong problem-solving skills, attention to detail, and a continuous improvement mindset.
• Excellent written and verbal communication skills, with confidence presenting and training cross-functional groups.
• Proficiency in Microsoft applications (Excel, Word, Outlook; Power BI is a plus).

The Business Systems Support & Training Specialist plays a critical role in both system reliability and organizational capability building. This role goes beyond technical support by helping standardize training, elevate system usage, and reinforce ANF’s commitment to continuous learning through the Build U initiative. The position provides an opportunity to develop deep expertise in CMiC system administration, training design, and business process improvement while directly impacting adoption, efficiency, and employee development across the organization.

Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to Race, Religious Creed, Color, National Origin, Ancestry, Physical or Mental Disability, Medical Condition, Genetic Information, Marital Status, Sex, Gender, Gender Identity, Gender Expression, Sexual Orientation, Military or Veteran status.

**Company conducts post-offer, pre-employment drug screening, background check, and Motor Vehicle Report.

We are seeking a Lead Industrial Engineer to develop and implement efficient production methods and process controls for new and existing assembly operations. In this hands-on role, you will monitor assembly processes, troubleshoot issues, and drive quality improvements. You will serve as a technical expert on various manufacturing projects, introducing new technologies and establishing sustainable processes for long-term production. Your mission will be to ensure profitability, efficiency, adaptability, responsiveness, and high quality across all products and processes through continuous improvement initiatives.

This position is part of the core team launching new manufacturing technologies at our production facility in Florence, KY. It is a fully on-site role, and relocation assistance is available for candidates who live more than 50 miles from the Florence area. The ideal candidate has experience in high-level assembly, testing, and integration of highly complex electronic hardware infrastructure. This is a senior individual contributor position, requiring someone who can collaborate cross-functionally in a fast-paced, high‑constraint environment to deliver data-driven process improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and implement procedures for complex hardware assemblies to validate system integrity and maintain compliance with industry standards and customer quality specifications.

• This role is operationally focused, working closely with leads within Test Engineering and Quality Engineering to drive process test optimization, improvement and execution to plan.

• Improve manufacturability, reduce cycle times, and enhance reliability of complex server rack assemblies.

• Implement and optimize assembly processes to improve efficiency, reliability, safety, and sustainability.

• Identify and resolve bottlenecks or inefficiencies in production and workflows to maximize FPY, throughput, and quality.

• Support Business Development through assessing the needs of potential customers in conjunction with the Engineering Manager and Engineering Leads.

• Design, configure, and monitor process performance during both manufacturing and operational phases, ensuring processes run within specified parameters.

• Develop and maintain detailed process documentation, including work instructions, flow charts, and control plans for all critical processes.

• Implement process improvements to reduce energy consumption, minimize waste, and lower operational costs while maintaining quality standards.

• Monitor key process parameters to ensure compliance with operational thresholds and promptly address deviations.

• Analyze process data to identify trends, predict failures, and support preventive maintenance strategies for equipment and systems.

• Develop and manage a comprehensive maintenance plan for all process-related equipment and assets, ensuring high uptime and reliability.

• Conduct Critical-to-Quality (CTQ) analyses and risk assessments for all process steps to identify potential failure modes and quality improvement opportunities.

• Own the full lifecycle of process equipment, including selection, commissioning, monitoring performance, troubleshooting issues, and coordinating servicing or upgrades as needed.

• Support the commissioning and validation of new server rack systems and upgrades, ensuring they meet design specifications and integrate smoothly into production.

• Work closely with cross-functional teams (manufacturing, design, quality, and maintenance) and utilize data-driven insights to drive continuous process improvements and implement changes that enhance overall production performance.

REQUIRED QUALIFICATIONS

• Education : Bachelor’s Degree in Industrial Engineering, Mechanical Engineering, Industrial Automation, or a related engineering discipline.

• Experience : 8 years of transferrable experience in a process engineering, manufacturing engineering, or industrial engineering capacity within a manufacturing environment (with Bachelor's Degree) OR 6 years of transferrable experience in a process engineering, manufacturing engineering, or industrial engineering (with Master's Degree). Equivalent combinations of education, training, and relevant experience may be considered.

• Proven experience with complex system assembly in a manufacturing setting, ideally involving computer/server hardware or server rack infrastructure.

• Proficiency with process control systems, instrumentation, and various sensor technologies used in monitoring and automation.

• Demonstrated experience with DMAIC methodology, root cause analysis, and other continuous improvement tools/methodologies (Kaizen, 5-Why, FMEA).

• Excellent analytical skills, with strong communication and technical writing abilities for documenting processes and reporting results.

• Ability to influence cross-functional teams and stakeholders using data-driven insights to drive process changes and improvements.

• Proven ability to excel in a highly constrained, fast-paced production environment while managing multiple priorities and meeting deadlines.

• Hands-on mindset and teamwork orientation, with a willingness to be on the factory floor engaging directly with equipment and processes.

PREFERRED QUALIFICATIONS

• Experience with assembly, testing, and integration of highly complex electronic hardware infrastructure.

• Certification in Six Sigma (Green Belt / Black Belt) or formal training in Lean Manufacturing principles.

• Experience with 3D CAD modeling tools (SolidWorks) for designing fixtures, layouts, or process equipment modifications.

• Familiarity with ISO 9001 quality management standards and related regulatory compliance requirements in a manufacturing setting.

• Familiarity with Building Management Systems (BMS) and Manufacturing Execution Systems (MES), especially as they relate to monitoring environmental controls and production processes.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this job. The employee is frequently required to walk and may lift or carry PCs and test equipment weighing up to 50 lbs. Specific vision abilities required include close vision and extended use of computer monitor screens.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The primary workstation is located on the manufacturing floor, with some time spent in an office setting. The noise level ranges from low to moderate. Required PPE in the manufacturing area includes: composite-toe shoes, hearing protection, protective eyewear, and an ESD vest. The manufacturing floor is modern, climate-controlled, and well-lit.

COMPANY BENEFITS

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options

• 401K match

• Employee Stock Purchase Plan

• Paid Time Off

• Tuition Reimbursement

• Life, AD&D, and Disability Insurance

• Commuter Benefits

• Employee Assistance Program

• Pet Insurance

• Adoption Assistance

• Annual Merit Increases

• Community Volunteer Opportunities

Location: Florence, KY (CVG 100)

Shift: Wed./Thurs.- Sat.- 6pm - 6am (404/D) . Need to get trained on Monday to Friday 3:00 pm to 12:00 midnight shift and later work in 404 shift from Wednesday/Thursday- Saturday 6:00 pm to 6:00 am

JOB SUMMARY

· Assist in the preparation of an area for a line move or process change
· Update the Product-Process-Time database (IEDB), as directed by the Industrial Engineer
· Update/Create production Visuals, as directed by the Industrial Engineer
· Order, receive and validate tooling, as directed by the Industrial Engineer
· Insure the standardization of Jabil processes throughout the site in accordance with the global, regional and site direction
· Support the Lean organization by maintaining a solid process foundation and data integrity in order to support process improvement through the organization
· Comply and follow all procedures within the company security policy.
· May perform other duties and responsibilities as assigned

JOB QUALIFICATIONS/ KNOWLEDGE REQUIREMENTS

· Understanding and application of broad range of industrial engineering tools (ie. Work measurement, process mapping, facilities and workstation design, etc.)

· A minimum of 1-2 years of manufacturing engineering/Industrial Engineering or equivalent technical roles experience
· Eye for detail when updating systems
· Basic analytical ability
· Basic communication skills
· Proficiency in use of personal computers, Microsoft Office products, Microsoft Visio, Microsoft Project, and AutoCAD skills required.

JOB SUMMARY
Industrial Engineering Manager will be responsible for planning, designing, implementing, and managing; integrated, productions and service delivery systems that assure performance, reliability, maintainability, schedule adherence and cost control within the production site. The Industrial Engineering Manager will adopt as its goals profitability, effectiveness, adaptability, responsiveness, quality, and the continuous improvement of products and services throughout their life cycles.