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We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Overview:
Under the general supervision of Therapy Leadership and according to departmental policies and procedures regarding referral, standards of treatment, performs objective assessments, as well as comprehensive individualized treatment programs for adult and geriatric patients. Responsible for direct supervision to patients, indirect supervision of rehabilitation technicians. General supervision of PT assistants in accordance with State Practice Acts. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Qualifications:
- Education: Bachelor, Master of Science in Physical Therapy or Doctorate of Physical Therapy.
- Licensure: Current/Temporary license of Physical Therapy in state of practice.
- Certifications: BLS certified. Required certifications must be current before assigned to care for patients independently.
- Preferred Experience: Six months to one year experience is preferred for Rehabilitation Physical Therapist. Prefer experience with care for adult and geriatric patients.
- Physical Requirements:
- Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
- Position requires prolonged standing and walking during each shift.
- Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
EEO/AA/Minorities/Females/Disabled/Veterans
Why Mercy?From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Out-Patient Physical Therapist
Mercy Oklahoma City Hospital
Full Time, Days
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Overview:
Under the general supervision of Therapy Leadership and according to departmental policies and procedures regarding referral, standards of treatment, performs objective assessments, as well as comprehensive individualized treatment programs for adult and geriatric patients. Responsible for direct supervision to patients, indirect supervision of rehabilitation technicians. General supervision of PT assistants in accordance with State Practice Acts. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Qualifications:
- Education: Bachelor, Master of Science in Physical Therapy or Doctorate of Physical Therapy.
- Licensure: Current/Temporary license of Physical Therapy in state of practice.
- Certifications: BLS certified. Required certifications must be current before assigned to care for patients independently.
- Preferred Experience: Six months to one year experience is preferred for Rehabilitation Physical Therapist. Prefer experience with care for adult and geriatric patients.
- Physical Requirements:
- Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
- Position requires prolonged standing and walking during each shift.
- Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
***$10,000 SIGN ON BONUS***
Physical Therapist-OP with rotating weekends/holidays IP
Mercy Hospital Washington
901 E 5th Street
Washington, MO 63090
Schedule: Full Time, 36 hours/week
Hours: M-F, Hours vary between 7am-6pm; Rotating weekend/holiday at IP
Exceptional Benefits Starting Day One:
Comprehensive Health Coverage – Medical, dental, and vision through United Healthcare
Generous PTO – Up to 34 days annually, including holidays, vacation, personal time, and short-term illness
Paid Parental Leave – Supporting you and your growing family
401(k) with Employer Match – Invest in your future with confidence
Tuition Reimbursement – Up to $2,000/year for continuing education
Dependent Care FSA Contribution – $100/month for eligible participants
Paid Volunteer Time – Give back to your community while on the clock
Free Parking – Convenience that saves you time and money
Career Growth Opportunities – Advance your skills and grow within Mercy
Join a Team That Feels Like Home
At Mercy, our Physical Therapists are part of a collaborative, compassionate team of caregivers who truly care—about our patients and each other. We take pride in creating an environment where you can grow your skills, build meaningful relationships, and provide outstanding care alongside professionals who are passionate, supportive, and kind.
We offer the stability of a long‑standing, mission‑driven organization, paired with the flexibility you need to thrive personally and professionally. Whether you’re early in your career or an experienced therapist, you’ll find a place where your voice matters, your work is valued, and your well-being is a priority.
If you’re looking for a team that lifts each other up, celebrates successes, and delivers high‑quality care with heart—you’ll find your future here at Mercy.
Overview:
Under the general supervision of Therapy Leadership and according to departmental policies and procedures regarding referral, standards of treatment, performs objective assessments, as well as comprehensive individualized treatment programs for adult and geriatric patients. Responsible for direct supervision to patients, indirect supervision of rehabilitation technicians. General supervision of PT assistants in accordance with State Practice Acts. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Qualifications:
Education: Bachelor, Master of Science in Physical Therapy or Doctorate of Physical Therapy.
Licensure: Current/Temporary license of Physical Therapy in state of practice.
Certifications: BLS certified. Required certifications must be current before assigned to care for patients independently.
Preferred Experience: Six months to one year experience is preferred for Rehabilitation Physical Therapist. Prefer experience with care for adult and geriatric patients.
Physical Requirements:
Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
Position requires prolonged standing and walking during each shift.
Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
keyword(s): PT, IP, OP, Outpatient, Inpatient, Physical Therapy
Physical Therapist
Full-time, 40 hours per week
Mercy Hospital Logan County - Guthrie, OK
Under the general supervision of Therapy Leadership and according to departmental policies and procedures regarding referral, standards of treatment, performs objective assessments, as well as comprehensive individualized treatment programs for adult and geriatric patients. Responsible for direct supervision to patients, indirect supervision of rehabilitation technicians. General supervision of PT assistants in accordance with State Practice Acts. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Qualifications:
Education: Bachelor, Master of Science in Physical Therapy or Doctorate of Physical Therapy.
Licensure: Current/Temporary license of Physical Therapy in Oklahoma.
Experience: None required; at least 6 months of experience preferred. Prefer experience with care for adult and geriatric patients.
Certifications: BLS certified. Required certifications must be current before assigned to care for patients independently.
Physical Requirements:
• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Imperial, MO 63052-3861Hours/Schedule: Full-Time Days Qualifications: Education: Bachelor, Master of Science in Physical Therapy or Doctor of Physical Therapy.Licensure: Current/Temporary license of Physical Therapy in state of practice.
Certifications: BLS certified. Required certifications must be current before assigned to care for patients independently.
Preferred Experience: Six months to one year experience is preferred for Rehabilitation Physical Therapist. Prefer experience with care for adult and geriatricWhy Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
keyword(s): PT, Physical Therapy, Therapy
Provides in home physical therapy services to patients with neuro and/or musculoskeletal disorders, under the direction of a physician.Position Details:
Physical Therapist - Home Care
40 hours per week, Days
Mercy Hospital Jefferson
Festus, MO 63028
Provides in home physical therapy services to patients with neuro and/or musculoskeletal disorders, under the direction of a physician.
Incentives and Benefits:
Full Time (40 hrs. per week,) Day Shift
Gas Mileage Offered - $0.70/mile
subject to change per Federal Reimbursement Rate
Flexible scheduling
Work life balance
Autonomous work
Qualifications:
Education: Graduate of an accredited physical therapy program.
Licensure: Current state license. Valid drivers license.
Experience: Two years experience in acute care or home care preferred.
Certifications: CPR certification.
Other:
Employee possesses good assessment and treatment planning skills.
Employee is energetic, gets along well with others, has good time management and problem solving skills.
Employee possesses good communication and documentation skills.
Employee is in good physical health and able to lift up to 50 pounds frequently with occasional lifting of over 50 pounds.
Employee frequently will work independently and must be able to handle emergencies without assistance.
Employee adapts to and works effectively with change, takes initiative, sets challenging objectives and values and seeks opportunity to learn.
Employee may be required to drive in hazardous conditions; must be able to follow written or verbal instructions and read a map.
Employee must independently schedule patient visits in timely and efficient manner; checking in with office daily to update schedule.
Employee is assigned weekend and on-call rotation.Employee has regular contact with agency staff members, physicians, hospital staff, and general public.
Employee regularly handles confidential information.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
keyword(s): Homecare
Home health
At home
Travel
Driving
Paid to drive
In home care
Physical therapist
PT
Provides in home occupational therapy services to patients with neuromuscular, skeletal and perceptual disorders, under the direction of a physician.Position Details:
Mercy Occupational Therapist - Home Health - Community-Based
Washington, MO and surrounding areas
Full Time (40 hrs. per week) Mon-Fri, 8a-430p
Gas Mileage Offered - $0.70/mile
Subject to change per Federal Reimbursement Rate
Day-one, Comprehensive Health (medical, dental & vision insurance)
Tuition Reimbursement up to $2,000 for continuing education
Flexible scheduling
Work life balance
Autonomous work
Family friendly
Annual Merit raise - based on performance
Paid Time Off (PTO)
Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
Paid parental leave for new parents
Life Insurance & AD&D
Pharmacy Coverage
Extended Sick Bank (ESB)
401(k) with employer match
Future career growth!
Qualifications
Education: Graduate of an accredited Occupational Therapy Program.
Licensure: Current state license. Valid drivers license.
Experience: Minimum of one year of experience in acute, rehab, outpatient, home health or long term care setting required.
Preferred Experience: Two years experience in acute care or home care preferred.
Certifications: CPR certification.
Other: Employee possesses good assessment and treatment planning skills. Employee is energetic, gets along well with others, has good time management and problem solving skills. Employee possesses good communication and documentation skills. Employee is in good physical health and able to lift up to 50 pounds frequently with occasional lifting of over 50 pounds. Employee frequently will work independently and must be able to handle emergencies without assistance. Employee adap[ts to and works effectively with change, takes initiative, sets challenging objectives and values and seeks opportunity to learn. Employee may be required to drive in hazardous conditions; must be able to follow written or verbal instructions and read a map. Employee must independently schedule patient visits in timely and efficient manner; checking in with office daily to update schedule. Employee has regular contact with agency staff members, physicians, hospital staff, and general public. Employee regularly handles confidential information.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
*Work Schedule:* Based on Employment Terms as outline in the Faculty Association Agreement
*Compensation: *Regular pay for this position is based on the employee’s documented level of education and years of teaching/field experience, per the Faculty Association Agreement (Range: $40,762 - $62,750).
*Supplementary Compensation:* This position is eligible for added compensation beyond the base salary, as outlined in the Faculty Association Agreement. The college also offers supplementary incentives such as sign-on bonuses, special stipends, and market-driven pay adjustments to attract and retain talented instructors. These opportunities are available for applicants who meet designated threshold qualifications. Incentive packages are reviewed regularly to remain competitive in the market and are contingent upon funding availability pay range: $5,000-$11,500.
*Reporting Relationship: *Dean of Nursing Education and Health Programs
*Primary Accountabilities:*
The Associate Degree of Nursing (ADN) Instructor will lead and direct students toward their goal of completion of the ADN program in the classroom, lab and clinical environments through instructional knowledge of client assessment, IV therapy, medical surgical, maternal child, psychiatric, and critical care nursing. The instructor promotes development of the effective use of critical and analytical thinking, evaluation, communication, computation, problem solving, and decision-making.
*Primary Responsibilities:*
I. Instructor responsibilities include:
a) Mastery of Subject Matter
* Demonstrate a thorough and accurate knowledge of the field or discipline.
* Display an ability to interpret and evaluate theories in the field or discipline.
* Connect subject matter with relatable professional/employment fields of students
* Stay current in subject matter through professional development.
* Collaborate with program director and/or faculty members to prepare for classroom, hands-on and simulated lab, and clinical instruction.
* Contribute to curriculum review, development, and creation to maintain high standards of program integrity.
b) Teaching Performance
* Work constantly to instill in students the technical and academic competencies and employment behavior expected in classroom/lab/clinical setting and out in the industry.
* Prepare for class instruction in adherence to approved learning objectives and competencies through appropriately outlined syllabus and can provide written evidence of preparation upon request.
* Employ a variety of instructional techniques, modalities (utilization of Learning Management System), and instructional media consistent with the multitude of resources available applicable to meet the needs and capabilities of the curriculum.
* Develop and maintain a classroom environment conducive to effective learning focused on student-centered practices.
* Support students through retentions efforts to include recitation opportunities, office hours, and utilization of supportive academic resource measures.
* Develop and enforce appropriate rules and expectations of students in the classroom setting compliant with MATC policies/procedures and that result in a safe, effective learning environment.
* Meet and conduct assigned classes as scheduled and in a professional manner.
* Maintain standards of teaching at the collegiate level and perform according to the Standards of Performance outlined in the MATC policies and procedures.
c) Evaluation of Student Learning
* Effectively administer assessment of student comprehension towards meeting the learning objectives and complete institutional assessment requirements as directed.
* Maintain accurate, complete, and correct records as required by accreditation standards, federal regulations, and administrative guidelines.
* Record and submit rosters and final grades as required per college processes
II. College Community Responsibilities:
a) Support of College Policies and Procedures
* Maintain confidentially as per state and federal regulations to include but not limited to Family Educational Rights and Privacy Act (FERPA) and Health Insurance Portability and Accountability Act (HIPPA) laws.
* Effectively manages, and/or supports department director with, the departmental budget and work closely with MATC staff to ensure that all assets, materials, supplies, etc., are properly managed and documented per college policy and procedures.
* Advise students, in cooperation with counselors, administrators, etc., in order to ensure that effective services are identified that will assist students in achieving their objective.
* Ensure that safe and reasonable precautions are implemented to protect students, equipment, and facilities.
b) Participation in College and Program Activities
* Attend and participate in staff meetings, college committees, and college activities.
* Participate in professional development opportunities both within and outside MATC.
* Engagement with state meetings (KBOR) as requested regarding compliance of curriculum of program discipline.
c) Contribution to the Growth and Enhancement of College Mission and Programs
* Communicate effectively with staff, students, and the public the mission and operation of Manhattan Area Technical College and the specific program.
* Cooperate with other members of the MATC staff in planning instructional goals, objectives, and methods.
* Assist in the operation and management of MATC through effective planning and communication with administration and all staff personnel.
* Assist in the selection of resource materials and equipment and make facility improvement recommendations.
d) Perform other duties as assigned by the supervisor
*Qualifications:*
* Registered Nurse (current Kansas license in good standing with no disciplinary action pending) required.
* Master’s degree or higher in nursing, or evidence of enrollment and plan for completion of Masters of Science in Nursing (MSN) program within six (6) years required.
* Minimum of two (2) years’ experience in clinical nursing required with recent clinical experience preferred.
* Maintain nursing licensure and specialty certifications as appropriate.
* Maintain Kansas State Board of Nursing requirements for teaching in ADN.
* Provides proof of appropriate health records for clinical instruction: Hepatitis B series (three (3) doses) or proof of one (1) positive titer.; Varicella (two (2) doses) or proof of immunity by titer.; MMR (two (2) doses) or proof of immunity by titer to: Rubeola, Rubella, Mumps; Documentation of tetanus vaccine within the last ten (10) years; Proof that the candidate does not have active tuberculosis; Record of annual influenza and COVID-19 vaccines.
* Ability to communicate clearly and professionally through both verbal and written skills.
* Strong interpersonal skills, including public speaking and ability to present the college in a positive way.
* Ability to work with individuals from diverse backgrounds.
* Strong computer and word processing skills.
* Demonstrated poise, tact and diplomacy with the ability to handle sensitive and confidential information and situations.
*Physical Demands:*
* Ability to sit for extended periods of time.
* Ability to read computer screens and mail, email, and talk on the phone.
* Ability to unpack and move supplies up to twenty-five (25) lbs.
* Ability to work occasional evenings and attend events as required.
*Work Environment:*
* Professional and deadline-oriented environment in an educational setting.
* Interaction with students, staff and guests.
*NOTICE OF SPECIAL POSITION OF EMPLOYMENT REQUIREMENTS*
1. This position description is not designed to cover or contain a comprehensive list of all duties and results to be performed in this position. Duties and Performance standards may be added, subtracted, and/or changed by your supervisor at any time due to changes in department or institutional requirements.
2. Unless exempt due to employment contract signed by the President, all employees of Manhattan Tech are to be considered as an “at-will” employee.
3. All employees of Manhattan Tech are considered “responsible employees” pertaining to Title IX regulations concerning both prevention and reporting of sexual assault or harassment situations. As such, all employees must communicate with the Title IX Coordinator if they witness or hear about sexual assault or harassment situations.
4. Manhattan Tech is an equal opportunity employer and complies with EEOC and ADA employment requirements. Manhattan Tech grants equal opportunity to all qualified persons without unlawful discrimination based on race, color, gender, age, national origin, ancestry, ethnicity, disability, sexual orientation, religion or veteran status.
5. All ‘offers of employment” are subject to criminal background check prior to employment.
Job Types: Full-time, Contract
Projected Total Compensation: $45,762.00 - $74,250.00 per year
Benefits:
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Retirement plan
* Tuition reimbursement
* Vision insurance
Work Location: In person
Full Time Retail Sales Merchandiser
Job Locations
US-CA-San Diego | US-CA-El Cajon
Primary Posting Location : City
San Diego
Primary Posting Location : State/Province
CA
Postal Code
92101
Primary Posting Location : Country
US
Requisition ID
Position Type
Full Time
Minimum
USD $16.50/Hr.
Maximum
USD $20.00/Hr.
Summary
Full Time Retail Sales Representative
We are hiring a Full Time Retail Sales Representative to collaborate and strategize with store managers to improve sales and execute on client expectations. This Sales Representative will demonstrate outstanding customer service and selling skills by assisting customers, answering questions, and suggesting items of value to build customer loyalty. The ideal candidate is well organized, detail oriented, and able to handle a fast-paced work environment.
Take this opportunity to join North America's leading business solutions provider and build your career, APPLY TODAY!
What We Offer:
- Full-Time Benefits (Medical, Dental, Vision, Life)
- 401(k) with company match
- Training/support and ongoing career development
- Generous paid time-off
Responsibilities:
- Develop key relationships with store and market managers
- Ensure proper product placement that delivers best visibility
- Successfully secure front end and main aisles presence of client products
- Analyze business needs to identify growth opportunities
- Develop sales plans to close sales gaps and deliver results
Qualifications:
- High School Diploma or GEDor equivalent experience required; Bachelor's Degree preferred
- Previous retail sales experience preferred
- Excellent written and verbal communication skills
- Strong computer skills and daily Internet access
- Microsoft Office (Word, Excel, Outlook) proficiency
Pay Range $16.50/Hr. - $20.00/Hr.
Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Position Summary
The Retail Sales Merchandiser (RSM) is responsible for servicing and selling to retail accounts within an assigned territory to ensure Client standards are met and volume is increased.
Essential Job Duties and Responsibilities
Sales and Merchandising
- Maintain Client objectives by ensuring secondary placements of product(s) are fully stocked, correctly signed, properly faced, and set to schematics
- Shelf Standards and Conditions: authorization of items to meet Client shelf schematic standards
- Meet Client and Company objectives by maintaining full distribution on existing SKUs.
- Take direction regarding tagging, rotating, and placing POS materials for products on shelf
- Prepare for and respond to audits
- Manage time and prioritize for store call coverage
- Complete accurate and timely paperwork and reports, recaps, itineraries, timesheets, expense reports, etc.
- May provide feedback for Client audit objectives
Customer Relations
- Communicate effectively both internally with management and externally with all customers
- Build rapport with Clients and Customers
- Field questions and proactively develop action plans to resolve issues
Additional Responsibilities
- Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
- Demonstrates high level of quality work, attendance and appearance
- Adheres to all Company Policies & Procedures and Safety Regulations
- Adheres to local, state and federal laws
- Performs the job safely utilizing proper equipment and safety techniques
- Additional responsibilities as assigned by supervisor related to the position/department
Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time.
Supervisory Responsibilities
Direct Reports
This position does not have supervisory responsibilities for direct reports
Indirect Reports
This position does not have guidance or mentoring responsibilities for indirect reports
Travel and/or Driving Requirements
Travel and Driving are essential duties and function of this job
Travel up to 20%
Must maintain current and valid driver's license and valid proof of current insurance.
Minimum Qualifications
The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required): High School Diploma or GED or equivalent experience
Field of Study/Area of Experience: Basic knowledge of retail merchandising and/or selling
Skills, Knowledge and Abilities
- Aggressive self-starter with a strong bias for action and results orientation
- High sense of urgency; strong drive and passion to win
- Keen attention to detail
- Excellent customer service, interpersonal and communication skills; position requires daily discussions with customers at all personnel levels.
- Demonstrated time management skills with the ability to manage multiple tasks
- Ability to work independently, but also successful team building skills
- Demonstrate good judgment and show respect for others
- Works cooperatively with others toward common group objectives, demonstrates respect for the ideas and contributions of other team members, cultivates positive relationships with other associates, and provides assistance and support to others
- Ability to communicate with email and basic internet skills
- Adaptability to changing demands, priorities, circumstances and directions
- Demonstrate commitment to meet or exceed customers' expectations
Environmental & Physical Requirements
Field / Administrative Requirements
Incumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.
Additional Information Regarding The Company Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
CONNECT TO YOUR CAREER
Not ready to apply? Connect with us for general consideration.
As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate.
There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can usually find something that works for everyone.
This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus. Candidates should be highly reliable, have excellent communication skills and be willing to constantly learn on the job.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Position ResponsibilitiesThis position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through problems solving and effective call handling
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
- Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
- Comply with requirements surrounding confidential information and personal information
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
- All MCI Locations
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Want an employer that values your contribution?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings: Secure your future with retirement savings programs, where available.
- Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable AccommodationConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Diversity and EqualityAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition,
