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JOB DESCRIPTION

Job Title: IT Solution Architect – Supply Chain & Finance

Location: Remote (Candidates local to Corning, NY or Charlotte, NC preferred) (W2 Contract)

Work Hours: Full-time, Monday–Friday, 8:00 AM – 5:00 PM (EST)

Duration: 1 Year Contract (Extension Possible)

Travel: Up to 25% travel to Corning, NY (approx. one week/month based on project needs)

Interview Process: Phone followed by video round

Position Summary

The IT Solution Architect for Supply Chain and Finance is responsible for designing, developing, and guiding implementation of enterprise technology solutions supporting financial and supply chain processes.

This role collaborates with business stakeholders and cross-functional IT teams to ensure solutions are scalable, secure, and aligned with organizational strategy. The architect drives operational excellence by shaping solution roadmaps, maintaining platform integrity, and enabling continuous improvement across finance and supply chain applications.

Key Responsibilities

Solution Architecture & Design

• Develop end-to-end architectural designs aligned with business objectives.
• Assess existing applications and recommend modernization and integration strategies.
• Ensure compliance with security, data governance, and enterprise architecture standards.

Business Partnership & Collaboration

• Work closely with Finance, Supply Chain, and IT stakeholders to translate business needs into technical solutions.
• Participate in cFIN review sessions and architecture discussions.
• Provide subject matter expertise on financial systems including OneStream and related platforms.

Technical Leadership & Support

• Act as technical lead for implementations, enhancements, and integrations.
• Resolve escalated issues and perform root-cause analysis.
• Partner with engineering and operations teams to ensure system resilience and performance.

Governance, Standards & Documentation

• Contribute to architecture standards and best practices.
• Maintain architectural documentation, roadmaps, diagrams, and integration models.

Continuous Improvement & Innovation

• Evaluate emerging technologies for automation and efficiency improvements.
• Support modernization initiatives aligned with digital transformation goals.

Required Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or related field.
• 5+ years of experience as a Solution Architect with financial systems.
• Proven experience architecting solutions in enterprise finance and/or supply chain environments.
• Deep knowledge of financial platforms such as:
• OneStream
• SAP cFIN (Central Finance)
• Similar enterprise finance platforms
• Familiarity with SAP finance and supply chain modules.
• Strong understanding of integrations, data flows, and enterprise ecosystems.
• Ability to communicate complex technical concepts to business stakeholders.

Key Competencies

• Strategic Thinking
• Technical Architecture Expertise
• Communication & Stakeholder Influence
• Problem Solving
• Execution & Delivery Management

Preferred Qualifications

• Experience in global, matrixed organizations.
• Knowledge of data governance and security protocols.
• Experience leading architecture workshops and stakeholder sessions.

AGE Solutions is looking for a Sr. Cross Domain Solutions Support Specialist to join our team in support of an upcoming cybersecurity risk management and assessment program with our DoD customer. In this position, you will organize and manage DSAWG and CDTAB meetings, including scheduling, logistics, agendas, and minutes. You will also participate in and contribute to weekly, monthly, and quarterly working groups, boards, and panels to include CDTAB, DSAWG, Information Domain, and IRSMC board meetings.

Individuals in this role must be available to work on-site at Ft. Meade, MD for the majority of the workweek.

Responsibilities Include:

• 
  
• Coordinate with DISA stakeholders, ISSMs, and PMs to resolve non-compliance issues identified in the Cybersecurity Scorecard.
  
• Keep DISA senior leadership and cybersecurity stakeholders informed of all Cybersecurity Scorecard non-compliance findings.
  
• Serve as the primary briefer for CDS requests, tickets, ad-hoc meetings, and annual reviews at CDTAB, DSAWG, Information Domain, and IRSMC boards.
  
• Apply broad technical expertise in cybersecurity, networking, system architecture, cross-domain technologies, DMZ design, and controlled interfaces.
  
• Participate in and contribute to weekly, monthly, and quarterly working groups, boards, and panels.
  
• Support the CDTAB Chair and Secretariat on CDS-related issues and actions.
  
• Implement CDTAB strategic goals including policy planning, risk analysis, and vulnerability assessments.
  
• Identify and propose issues requiring CDTAB risk decisions and organize topics for monthly meetings.
  
• Execute DSAWG strategic goals and conduct risk and vulnerability assessments for related initiatives.
  
• Maintain DSAWG and CDTAB online platforms, ensuring access to briefings, policies, references, tracking tools, and contact directories.
  
• Notify the CDTAB community of all CDS tickets and requests pending review.
  
• Organize and manage DSAWG and CDTAB meetings, including scheduling, logistics, agendas, and minutes.
  
• Communicate deadlines for submission of agendas, briefs, and discussion topics.
  
• Draft, proof, and distribute meeting materials to DSAWG and CDTAB members in advance.
  
• Maintain standardized briefing templates and formats for both forums.
  
• Record and publish all meeting minutes, decisions, briefings, and supporting documents.
  
• Keep updated contact lists and email distribution groups for members and advisors.
  
• Develop monthly status reports (MSRs) for CDTAB and DSAWG.
  
• Prepare up to 10 SOPs or internal documents annually.
  
• Create up to 5 technical papers per year on DSAWG-related issues for coordination with DoD/IC stakeholders.
  
• Produce up to 12 white papers, CONOPS, and contingency plans annually to support RE4 functions.
  
• Manage monthly ballots for CDTAB and DSAWG, averaging 20 CDS requests, 20 tickets, 10-20 briefings, and 15 annual reviews-volume may vary monthly.
  

Requirements:

• 
  
• Bachelor's degree (IT-related field preferred)
  
• Six (6) or more years leading Risk Management teams
  
• Five (5) or more years IT program management experience leading audits and inspections in DoD/Federal environment
  
• Have an active DoD Top Secret clearance with SCI eligibility
  
• DoD 8570 IAM or IAT Level III certification
  
• Functional area expertise in National and DoD IT policy
  
• Expert level knowledge and experience as a technical expert providing technical direction, interpretation, and alternatives in areas such as but not limited to; Information Systems Architecture, Telecommunications Systems Design, Architecture, Implementation, Information Systems Integration, Software Development Methodologies, Security Engineering, Communications and Network Systems Management.
  
• Expert level knowledge in guiding the successful completion of major programs and may function in a project leadership role Proven ability to prepare and present technical documentation, strategic briefings, and governance materials for senior-level DoD boards (e.g., CDTAB, DSAWG, IRSMC)
  
• Excellent technical writing and communication skills with the ability to convey complex information clearly to technical and non-technical audiences
  
• Customer service skills
  

Compensation: $120,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Role: Principal AI Solution Architect

Location: Houston, TX, 77086 - Onsite

Duration: Long term Contract

Job Description:

Key Responsibilities:

• Partner with business and technical stakeholders to identify and implement agentic AI and machine learning solutions that improve decision making, workflows, and automation
• Design and implement cloud native AI architectures using Microsoft Azure services and established AI design patterns
• Collaborate with Data Scientists and other AI Engineers to transform prototypes into production ready, scalable solutions
• Build, deploy, and operate enterprise scale machine learning pipelines, emphasizing reliability, performance, and security
• Orchestrate and configure infrastructure that enables low latency, resilient AI workloads, leveraging infrastructure as code and automation
• Contribute to reusable accelerators, templates, and patterns that improve delivery speed and consistency across teams
• Support CI/CD, monitoring, and operational practices for AI and ML systems in production environments

Required Technical Skills:

• Strong experience with Microsoft Azure, including AI/ML services and cloud native architectures
• Hands on experience deploying and operating ML pipelines using Azure Machine Learning
• Proficiency in Python and modern software engineering practices
• Experience with automation and configuration management, including Ansible
• Solid understanding of MLOps, model lifecycle management, and CI/CD for AI systems
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes)
• Working knowledge of security, identity, and access control in enterprise cloud environments

Preferred Skills:

• Experience with Microsoft Foundry
• Experience implementing or operating agentic AI systems
• Familiarity with data engineering tools such as Databricks, Spark, Azure Data Factory
• Experience integrating AI services (e.g., cognitive services, computer vision, unstructured data processing)

Experience Requirements:

• 5+ years of experience in software engineering, AI engineering, or machine learning engineering roles
• Proven experience delivering production AI or ML solutions in a cloud environment
• Experience collaborating with cross functional teams across data science, engineering, and architecture

Ways of Working:

• Ability to work independently as a contractor while integrating effectively with existing teams
• Strong communication skills, with the ability to explain complex technical concepts clearly
• Results oriented mindset with a focus on delivering business value quickly and reliably.

We are seeking a driven and technically minded Sales Representative - Packaging Solutions to lead the growth of our premium power rental refurbishment packages, custom-engineered solutions, and controls upgrades. Supporting the Caterpillar Dealer Power Rental network nationwide, this role is responsible for developing trusted relationships and delivering value-added solutions that enhance performance, extend equipment life, and meet evolving customer needs. You'll collaborate with engineering, operations, and product support teams to position our packaged offerings as the go-to choice for rental fleet optimization across the U.S. If you excel at consultative selling and have a passion for power systems, this is a unique opportunity to make a nationwide impact.

• Develop and grow sales of power rental refurbishment packages, custom generator solutions, and controls upgrade offerings across the Caterpillar Power Rental network nationwide.
• Serve as the primary point of contact for rental dealers, collaborating closely to understand needs, propose solutions, and close sales.
• Conduct site visits, fleet evaluations, and technical discovery to identify opportunities for equipment upgrades, repackaging, or performance enhancements.
• Work cross-functionally with engineering, operations, and product support teams to scope projects, develop proposals, and ensure accurate execution of customer requirements.
• Prepare and present technical sales proposals, pricing, and project timelines tailored to customer objectives.
• Track and manage the full sales cycle, from lead generation through post-sale support and follow-up.
• Maintain up-to-date knowledge of packaging standards, emissions regulations, control technologies, and Caterpillar product developments.
• Represent the company at industry events, customer meetings, and internal business reviews to promote packaging capabilities and strengthen customer relationships.
• Provide input on market trends, customer feedback, and competitive positioning to help guide product development and strategic direction.

• 3+ years of experience in technical sales, preferably in power generation, rental equipment, or industrial solutions.
• Knowledge of generator sets, control systems, and power packaging is strongly preferred.
• Familiarity with Caterpillar power products and the power rental industry is a plus.
• Proven ability to build relationships and close consultative sales in a fast-paced, mission-critical environment.
• Strong communication, presentation, and negotiation skills.
• Self-motivated and goal-oriented, with the ability to manage a wide geographic territory and travel as needed.
• Experience working with cross-functional teams including engineering, operations, and service support.
• Proficient in Microsoft Office; CRM experience is a plus.
• Bachelor's degree in business, engineering, or related field preferred; equivalent experience considered.
• Must possess a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).
• Some out of state travel will be required.

Altorfer Inc. offers an industry leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday
• Education Assistance
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate: $75,000 - $100,000 annually including the commission

Primarily works in an office environment with moderate noise levels. Physical requirements may include speaking, listening, writing, typing, sitting for extended periods t a desk or in a vehicle driving. Occasionally required to walk or stand for short durations. May need to move throughout the facility for meetings, supply inventory checks, or other office-related tasks. Occasionally required to stand, walk, reach, or lift light objects (up to 20-25 lbs). Must be flexible to work varying schedules and hours as needed. Travel is required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

About Us:

Peckham Industries Inc. (PII) has been a family-run business since 1924 and we believe our “family by choice” ethos delivers value as the trusted supplier of construction materials, products, and services in the communities we serve. Through our extensive network of hot mix asphalt and ready-mix concrete plants, quarries, and liquid asphalt terminals, PII delivers the highest quality materials and custom solutions to thousands of road construction and road maintenance customers. In addition, the company’s construction operations include paving and road reclamation services, as well as precast/prestressed concrete production and erection of multi-level parking structures, specialty buildings, and bridge components.

Become part of our mission by realizing your purpose, serving our community interests, and delivering growth for our customers. Peckham Industries educates, innovates, and applies technology in a way that is safe, sustainable, inclusive, and profitable.

Job Summary:

The Project Manager (Municipal) partners directly with municipalities across Upstate New York and Vermont to deliver high-quality construction solutions that meet community infrastructure needs. This role manages projects from initial client engagement and estimating through planning, execution, and final delivery.

The Project Manager collaborates closely with materials operations, superintendents, estimators, and equipment managers to ensure projects are completed safely, on schedule, within budget, and to the highest quality standards. Success in this role requires a strong understanding of Peckham’s products, services, and capabilities in order to develop effective paving solutions and maintain long-term municipal partnerships.

Essential Functions:

1. Honesty and truth. Develop and sustain strong relationships with municipal customers and internal operations teams to ensure projects are aligned with customer needs and delivered successfully.
2. Compulsive tinkering. Identify municipal infrastructure needs and deliver effective paving and construction solutions that address customer concerns and support long-term partnerships.
3. Results matter. Produce accurate project estimates and proposals that support profitable project delivery and competitive customer pricing.
4. Ownership and caring. Ensure projects are effectively scheduled and coordinated so that crews, equipment, trucking, and materials are deployed efficiently and projects are completed on time.
5. Communicate. Foster strong collaboration across operations teams to support seamless communication, planning, and execution of work.
6. Measurement. Manage project financial performance by monitoring budgets, controlling costs, and maintaining accurate job cost reporting.
7. Focused. Ensure accurate and timely customer billing aligned with project scope, quotes, and completed work.
8. Our word is our bond. Deliver a high level of customer service by proactively addressing concerns, maintaining open communication, and ensuring customer satisfaction.
9. Respect and engage. Represent the company professionally while strengthening relationships with employees, customers, and the communities where projects are performed.
10. Mastery. Ensure milling and paving operations meet established quality standards and project specifications.
11. Obligated. Maintain accurate documentation of project activities and production quantities to support operational tracking and financial reporting.
12. Determined. Continuously develop professional and technical knowledge through company training and industry education.
13. Committed to serve. Contribute to operational improvements and organizational initiatives as assigned by management.

Requirements, Education and Experience:

1. 3–7 years of construction project management experience, preferably in paving or heavy civil construction. A Bachelor’s degree in Construction Management, Civil Engineering, or a related field is a plus but not required; equivalent industry experience, training, or technical knowledge will be considered.
2. Experience with Project scheduling and coordination of crews, equipment, trucking, materials, and subcontractors
3. Ability to read and interpret construction plans, specifications, contracts, and bid documents
4. Experience with DOT, municipal, or roadway construction projects and compliance with OSHA safety standards
5. Working knowledge of construction practices related to Hot Mix Asphalt, Concrete, and Aggregates
6. Bachelor’s degree in Construction Management, Civil Engineering, or related field (preferred)
7. Working knowledge of construction practices related to Hot Mix Asphalt, Concrete, and Aggregates
8. Experience or willingness to learn estimating, budgeting, job cost tracking, and change order management
9. Proficiency in Microsoft Office (Word, Excel, Outlook) and construction management software (Viewpoint, XBE)
10. Strong communication, interpersonal, and professional written/verbal English skills
11. Strong organizational, documentation, prioritization, and decision-making skills; self-motivated and disciplined
12. Valid driver’s license with reliable transportation
13. Legal authorization to work in the United States

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel:

Position may require up to 50% travel by personal vehicle to offices throughout the state of New York, and New England based on the needs of the business.

Work Environment/Physical Demands:

Medium Work: May be required to exert up to 50 pounds of force occasionally, and/or up-to 10 pounds of force frequently, and or a negligible amount of force constant to move objects. Job involves sitting, standing, walking, climbing, reaching, and bending for brief periods of time in all types of weather. While performing the duties of this job, the employee is regularly required to talk and hear, to communicate to employees/visitors. This position is also occasionally set in a professional work environment. This role routinely uses standard office equipment such as computers, phones, photocopiers.

Values:

At Peckham, you will experience our values wherever you work: corporate offices, plants, quarries, or paving operations. We share a common set of values - safety, integrity, dedication, and efficiency which are embedded in how we show up every day. Ours is a culture where we protect family and friends, our word is our bond, we are committed to serve and results matter. Our values are the foundation of our growth, and we believe will pave the way for future success.

Peckham Industries, Inc. (PII) is an Equal Employment Opportunity (EEO) and Affirmative Action employer. It is our policy to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, pregnancy or pregnancy-related condition, or any other characteristic protected by federal, state or local law.

Under the Americans with Disabilities Act or similar law, if you have a disability and you wish to discuss potential accommodations related to applying for employment at Peckham, please contact

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Hybrid: Applicants must be a California resident as of their first day of employment.

PRINCIPAL RESPONSIBILITIES:

Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications coming into Member Services in the form of email, fax, letters, chat and phone calls. Timely responses to all member communication are essential. Must effectively prioritize and flex the workload as new communication and tasks are submitted. Identify the caller's needs, clarify information, research issues, and provide solutions and/or alternatives whenever possible. Accurately and consistently document all conversations in the electronic database. This position is a liaison between the plan, the provider network, and other community agencies. The MSR positions are flexibly staffed classification and work is expected to be performed minimally at the MRS II level. However, the initial selection will be made at the entry level MSR I. Our more advanced level position of the series is the MSR III who will be required to perform a variety of complex matters.

Member Services Representatives are under the direction of a Member Services Supervisor, Manager and Director, and service our members through our call center as well assisting other departments with responses to member issues by initiating communication between departments to ensure action, cooperation, and compliance of managed care operations.

Member Services Representative I

This position which requires the ability to work as a team player within the Alliance and with external contacts, make sound judgments based on analysis of information, be an effective communicator, active listener and balance advocacy for the member with the policy provisions such as plan policies, EOC, regulatory guidelines, and DMHC/DHCS rules and regulations. The MSR provides courteous, professional, and accurate responses to incoming inquiries regarding network, plan benefits, eligibility, authorizations, plan services and guidelines, as well make decisions with the goal of ensuring member satisfaction and retention. The MSR performs a variety of complex functions and is also responsible for maintaining accurate and complete inquiry/grievance records in the electronic database. Maintains compliance with DMHC regulatory requirements and DHCS contractual obligations. MSR I staff who demonstrate proficiency in meeting, maintaining and exceeding principal performance objectives and metrics may be eligible to be promoted to a Member Services II or III role. Member Services Representative I staff may be eligible for promotion to Member Services Representative II or III positions once they have worked as a MSR I for a minimum of 12 months to be proficient with program and system knowledge in addition to meeting performance matrix requirements.

Principle duties and responsibilities

* Serve as the primary contact for members, providers and others for questions related to claims, benefits, authorizations, pharmacy, member eligibility and other questions related to Alameda Alliance and provide accurate, satisfactory answers to their inquiries or concerns.

* Respond to and resolve member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, behavioral health, and care coordination.

* Answer incoming calls, emails, chats, and other requests for assistance in a timely manner in accordance with departmental performance targets and provide excellent customer service while doing so. May include assisting members in person.

* Recognize and understand the difference between calls that require quick resolutions and calls which will require follow-up and handle each appropriately.

* De-escalate situations involving dissatisfied customers, offering patient assistance and support.

* Accurately document all contacts per department standards/guidelines in the Customer Relationship Management (CRM) system.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Interface with Grievance and Appeals, Claims, Enrollment, IT, Network Management, Pharmacy, Authorizations, and other internal departments to provide Service Excellence to our members.

* Help guide and educate members about the fundamentals and benefits of managed health care topics, to include managing their health and well-being by selecting the best benefit plan service options, maximizing the value of their health plan benefits, and choosing a quality care provider.

* Intercede with care providers (doctor's offices) on behalf of the member, assisting with appointment scheduling; connect members with internal Case Management Department for assistance as needed.

* Assist members in navigating , the Member Portal, and other health care partner online resources and websites to encourage/reassure them to use self- service tools that are available.

* Manage any issues through to resolution on behalf of the member, either on a single call or through comprehensive and timely follow-up.

* Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues.

* Provide education and status on previously submitted pre-authorizations or pre- determination requests for both medical and pharmaceutical benefits.

* Meet the performance goals established for the position in the areas of compliance, efficiency, call quality, member satisfaction, first call resolution, punctuality, and attendance.

* Always maintain a professional level of service to members.

* Always maintain confidentiality of information.

* Consistently support the Alliance's approach to Service Excellence by adhering to established department and company standards for all work-related functions.

* Interact positively with all Alliance Departments.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Process MS Dept projects

* Serve as a back-up to manage the escalated calls.

* Perform other duties as assigned.

ESSENTIAL FUNCTIONS OF THE JOB

* Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates.

* Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed.

* Member communications: Create and/or mail appropriate member materials and communications as needed.

* Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity.

* Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

PHYSICAL REQUIREMENTS

* Constant and close visual work at desk or computer.

* Constant sitting and working at desk.

* Constant data entry using keyboard and/or mouse.

* Constant use of multi-monitor setup

* Frequent use of telephone and headset.

* Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.

* Frequent lifting of folders, files, binders, and other objects weighing between 0 and 30 lbs.

* Frequent walking and Standing

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent experience preferred.

* High school diploma, GED required.

* The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Vietnamese/English, Tagalog/English are required as designated.

* A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

* Minimum one year of direct customer service experience. Call center experience and managed care experience a plus

* Experience determining eligibility for financial assistance, insurance benefits, unemployment and/or other social services programs.

* Demonstrated knowledge expert of AAH Member Services policies and procedures

* Consistent record of meeting, maintaining, or exceeding monthly Departmental performance metrics.

* Consistent track record of documenting Service Requests accurately and clearly and monitoring open Service Requests to ensure responses and closure.

* Consistent record of high quality of work as demonstrated through call and documentation auditing, appropriate Call Disposition coding, as well as an overall acceptable monthly Member Satisfaction Survey result as assessed by Member Services Quality Specialist, MS Trainer and Member Services Supervisor.

* Demonstrated proficiency in current Customer Relationship Management (CRM) tool, phone system software Quality Management Solution, Pharmacy Benefits Management applications (PBM), Interpreter vendor scheduling software, delegate portal solutions and the Alliance's Member portal.

* Demonstrated ability to effectively handle the department's key special projects: Member Portal Request Processing, Kaiser PTE Requests, PCP retroactive and same month requests.

* Demonstrated ability to help members face-to-face in the field and/or at the Alliance offices (walk-ins). Also highly skilled at handling issues related to member bills, transportation set-up and benefit coordination with providers and pharmacy needs.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

* Ability to prioritize and adapt to changing situations in a calm and professional manner.

* Ability to maintain composure in stressful situations.

* Excellent problem-solving skills

* Ability to exhibit cooperation, flexibility, and provide assistance when talking to members, providers, and staff.

* Skill in basic data entry

* Ability to type 40 net words per minute: multi-task

* Manual dexterity to operate telephone, computer keyboard equipment.

* Speak English proficiently, clearly, and audibly.

* Memorize and retain information quickly; meet physical requirements

* Spell correctly

* Learn the policies, regulations, and rules applicable to business operations.

* Follow instructions, reason clearly, analyze solutions accurately, act quickly and effectively in emergency situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

* Excellent phone etiquette and ability to communicate clearly and concisely, both orally and in writing.

* Excellent interpersonal skills with the ability to interact with diverse individuals and flexibility to customize approach to meet all types of member communication styles and personalities.

* Strong verbal and written communication skills.

* Demonstrated ability to quickly build rapport and respond to members in a compassionate manner by identifying and exceeding member expectations (responding in respectful, timely manner, consistently meeting commitments).

* Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member.

* Must be self-motivated and able to work with minimal supervision

* Must be team-oriented and focused on achieving organizational goals.

* Proficient problem-solving approach to quickly assess current state and formulate recommendations.

* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions which members can understand and act upon.

* Proficient conflict management skills to include ability to resolve issues during stressful situations and demonstrating personal resilience.

* Ability to work regularly scheduled shifts within the Alliance's hours of operation including the training period, with scheduled lunches and breaks, flexibility to adjust daily schedules; and to work over-time and/or weekends as needed.

* Medical terminology knowledge preferred

* Ability to work within a broad systems perspective

* Experience in use of various computer systems software as well as Microsoft Windows, and Microsoft Suite, especially Outlook, Word, Excel.

* Must have reliable and stable internet connection for remote work (50-100 Mbps download speeds).

Employees who interact with members of the public may be required to be tested for Tuberculosis and fully vaccinated against COVID-19 and influenza. Successful candidates for those positions/ classifications may be required to submit proof of vaccination against influenza and/or COVID-19, a negative Tuberculosis test, or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the Human Resources department.

SALARY RANGE $22.88-$34.33 HOURLY

The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.

About Us:

Peckham Industries Inc. (PII) has been a family-run business since 1924 and we believe our “family by choice” ethos delivers value as the trusted supplier of construction materials, products, and services in the communities we serve. Through our extensive network of hot mix asphalt and ready-mix concrete plants, quarries, and liquid asphalt terminals, PII delivers the highest quality materials and custom solutions to thousands of road construction and road maintenance customers. In addition, the company’s construction operations include paving and road reclamation services, as well as precast/prestressed concrete production and erection of multi-level parking structures, specialty buildings, and bridge components.

Become part of our mission by realizing your purpose, serving our community interests, and delivering growth for our customers. Peckham Industries educates, innovates, and applies technology in a way that is safe, sustainable, inclusive, and profitable.

Job Summary:

The Yard Person/Plant Operator is responsible for maintaining the cleanliness and organization of the quarry and HMA plants and assisting in the efficient operation of the plant. This position plays a vital role in ensuring a safe and productive working environment while adhering to company policies and industry standards.

Essential Functions:

1. Results matter. Safely load, unload, stockpile, and organize materials using loaders, forklifts, and other heavy equipment to support efficient plant operations.

2. Dedication. Operate and monitor quarry processing equipment, including crushers, conveyors, and screens, ensuring compliance with company standards and optimal production.

3. Committed to serve. Inspect and perform routine maintenance on equipment, addressing repairs or adjustments as needed to minimize downtime.

4. Determined. Maintain the cleanliness and organization of the yard, plant, and equipment to ensure operational efficiency.

5. Focused. Conduct pre-shift inspections of equipment, promptly reporting any issues or concerns to supervisors.

6. Protect family and friends. Follow all safety protocols and environmental regulations, contributing to a safe and compliant work environment.

7. Respect and engage. Collaborate with team members to meet production goals, deadlines, and customer material quality specifications.

8. Communicate effectively with supervisors and team members while supporting shipping, receiving, and general operational needs.

Requirements, Education and Experience:

1. High school diploma or equivalent.

2. Prior experience in a quarry or asphalt plant is preferred.

3. Electrical and Stick/Mig Welding/Fabrication required.

4. Strong communication skills (both verbally and written), and the ability to work well in a team.

5. Attention to detail and commitment to safety.

6. Willingness to work outdoors in various weather conditions.

7. Must have a valid driver's license

8. Must have legal right to work in the U.S.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel:

Position may require up to 5% travel by personal vehicle to offices throughout the state of New York, and New England based on the needs of the business.

Work Environment/Physical Demands:

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up-to 10 pounds of force frequently, and or a negligible amount of force constant to move objects. Job involves sitting, standing, walking, climbing, reaching, and bending for brief periods of time in all types of weather. While performing the duties of this job, the employee is regularly required to talk and hear, to communicate to employees/visitors.

Work Shift: M-F with occasional Saturdays. OT expected; Early morning start times may vary.

Values:

At Peckham, you will experience our values wherever you work: corporate offices, plants, quarries, or paving operations. We share a common set of values - safety, integrity, dedication, and efficiency which are embedded in how we show up every day. Ours is a culture where we protect family and friends, our word is our bond, we are committed to serve and results matter. Our values are the foundation of our growth, and we believe will pave the way for future success.

Peckham Industries, Inc. (PII) is an Equal Employment Opportunity (EEO) and Affirmative Action employer. It is our policy to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, pregnancy or pregnancy-related condition, or any other characteristic protected by federal, state or local law.

Under the Americans with Disabilities Act or similar law, if you have a disability and you wish to discuss potential accommodations related to applying for employment at Peckham, please contact

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