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This position will be located at the Penske facility at 9210 E Hampton Drive Capitol Heights, MD 20743.
Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers • Ensure parts are available for scheduled work • Hold vendors accountable for quality and adherence to schedule for outside work • Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan • Coordinate with district billing clerks as necessary • Other projects and tasks as assigned by supervisor Qualifications: • 2 years of customer service experience required • At least 1 year of hands on mechanical experience required • 2 years of supervisory experience preferred • At least 2 years of service department administration preferred • High School diploma or equivalent required • Associates Degree, Technical School Degree, or Bachelors Degree preferred • ASE certification preferred • Prior experience with service scheduling programs and diagnostic programs preferred • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Pay: $25.48
- $32.50 hourly Benefits: Our excellent benefits plan keep associates and their families happy, healthy and secure.
To learn more visit Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.
With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.
Visit Go Penske to learn more.
Job Category: Vehicle Maintenance Management/Supervisors Job Family: Customer Experience Address: 9210 E Hampton Dr Primary Location: US-MD-Capitol Heights Employer: Penske Truck Leasing Co., L.P.
Req ID: 2602759
Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers • Ensure parts are available for scheduled work • Hold vendors accountable for quality and adherence to schedule for outside work • Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan • Coordinate with district billing clerks as necessary • Other projects and tasks as assigned by supervisor Qualifications: • 2 years of customer service experience required • At least 1 year of hands on mechanical experience required • 2 years of supervisory experience preferred • At least 2 years of service department administration preferred • High School diploma or equivalent required • Associates Degree, Technical School Degree, or Bachelors Degree preferred • ASE certification preferred • Prior experience with service scheduling programs and diagnostic programs preferred • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Salary: $27.50/hr + (3.00/hr) Shift Differential Schedule: Monday to Friday 2:00pm to 10:30pm Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.
With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.
Visit Go Penske to learn more.
Job Category: Vehicle Maintenance Management/Supervisors Job Family: Customer Experience Address: 3663 Petersen Rd Primary Location: US-CA-Stockton Employer: Penske Truck Leasing Co., L.P.
Req ID: 2602514
Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers • Ensure parts are available for scheduled work • Hold vendors accountable for quality and adherence to schedule for outside work • Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan • Coordinate with district billing clerks as necessary • Other projects and tasks as assigned by supervisor Qualifications: • 2 years of customer service experience required • At least 1 year of hands on mechanical experience required • 2 years of supervisory experience preferred • At least 2 years of service department administration preferred • High School diploma or equivalent required • Associates Degree, Technical School Degree, or Bachelors Degree preferred • ASE certification preferred • Prior experience with service scheduling programs and diagnostic programs preferred • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Salary: $35.00/hr + Shift Differential When Applicable Schedule: 2nd shift/Mid Shift Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.
With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.
Visit Go Penske to learn more.
Job Category: Vehicle Maintenance Management/Supervisors Job Family: Common Address: 10755 Bigge Street Primary Location: US-CA-San Leandro Employer: Penske Truck Leasing Co., L.P.
Req ID: 2602408
The OHS Operations Manager works collaboratively with the OHS Medical Director and the Sr. Occupational Health Nurse Practitioner to develop, implement and oversee the delivery systems for the Occupational Health Service and the Sturdy Health Employee Health Program. The Operational and Business Manager provides leadership and oversight of the Occupational Health Staff. This role functions within the policies, practice guidelines, and procedures of Sturdy Health in addition to the Department of Public Health, DNV, CDC, OSHA and other regulatory agencies standards. Promotes a safe and healthful work environment and assists healthcare personnel in maintaining optimum mental and physical health in compliance with Massachusetts Department of Public Health, Occupational Safety and Health Administration (OSHA) and Workers’ Compensation requirements.
Education/Training:
· BA/BS Degree in Business, Health Care Administration, or another relevant field required.
· Masters in health-related field preferred
Licenses/Certification:
· BLS required
Required Qualifications and Skills:
· Minimum of 3-5 years’ experience of OSHA/ Occupational Health Regulations.
· Must possess excellent interpersonal skills and adaptability, creating a favorable image in relationship to the Occupational Health Services Department and Sturdy Health as a whole.
· Strong leadership and analytical base
· Charged with maintaining the proper scheduling of all site personnel to ensure that all areas are appropriately staffed to provide scheduled appointments and/or walk-in medical care to patients.
· Command of verbal and written English
· Positive interpersonal communication skills
· Good organizational skills
- Must develop and maintain positive relationships across all areas of responsibility.
- Must visibly demonstrate commitment to customer relations and all basic concepts of continuous quality improvement and preventing error from reaching the patient.
- Provides timely, positive responses to the needs of all customers, including patients, families, co-workers, and providers.
· Available on off-hours as needed, if site has extended evening and/or weekend hours, or emergencies
Preferred Qualifications and Skills:
- Three to five years of supervisory or management experience in a medical office or healthcare setting.
- Knowledge of medical office operations, including scheduling, billing, insurance, and compliance requirements.
- Familiarity with Electronic Health Records (EHR) systems and healthcare reporting tools.
- Strong financial acumen, with experience in budgeting, payroll, and revenue cycle management.
- Excellent leadership, communication, and conflict-resolution skills.
- Ability to develop and implement policies, procedures, and process improvements.
Essential Job Functions:
· Responsible for implementing projects and strategic plans in multispecialty sites with oversight
· Maintains a safe and healthy environment for patients and staff by following policies and procedures.
· Provides leadership support to those who supervise support staff involved in clinical and administrative activities, with emphasis on sensitivity to patients and meeting service standards.
· Plans, organizes, and oversees work schedules and assignments of support staff to meet operational needs.
· Charged with maintaining the proper scheduling of all site personnel to ensure that all areas are appropriately staffed to provide scheduled appointments and/or walk-in medical care to patients.
· Ensure all staff members complete competency requirements as required for their position.
· Responsible for ensuring the accuracy of patient-related activities such as registration, managed care referrals, the collection, recording and distribution of cash and check payments, medical assisting vital signs and lab tests.
· Assist providers and ensure availability of needed supplies.
· Implement processes and procedures to ensure efficient processing of work including, but not limited to, time of service, scheduling, referral management, pre-registration and visit ticket entry.
· Works with the site Medical Director or Physician Lead, and site coordinators to develop office orientation procedures and protocols.
· Responsible for serving as site’s point of contact for all provider needs and patient concerns.
· Responsible for the achievement of key metrics as clearly outlined in the Annual Goals.
· Reports monthly KPIs, provide updates on goals and collaborates in strategic plan for OHS department.
· Responsible for successful implementation of necessary site interventions.
· Hold monthly staff and/or Provider meetings.
· Collaborate with Quality and Population Health to ensure accuracy of data input and patient outreach/in-reach.
· Ensure that staff's training needs are met.
· Identifies training needs in both business/office and patient care activities and assists with training of support staff to ensure staff proficiency. Coordinates regular skills development sessions for support staff.
· Has the authority to direct and support employees’ daily work activities.
· Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action, and performance reviews.
· Assists in planning, monitoring and/or managing budget in functional area of department.
· Assist with other administrative responsibilities as needed.
· Ensures general site cleanliness, including waiting/exam rooms.
· Monitors and maintains supplies needed for practice operations and ability to develop and implement policies, procedures, and process improvements.
Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
AGE AND DIVERSITY RELATED CRITERIA: Consistently treats patients, colleagues and visitors with dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics and cultures.
ABILITY TO FULFILL JOB EXPECTATIONS: Must have the ability to perform the essential functions of the position, including required work hours, locations and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation.
PHYSICAL DEMANDS: Must be able to lift, push, pull with or without reasonable accommodation, able to work additional hours and be flexible with schedule. Must be able to walk, sit, answer telephones without or without reasonable accommodation. Exposure to blood and/or body fluids and infectious materials is inherent in this position.
General Summary:
Provides friendly, knowledgeable, and prompt support for customers to achieve the required performance outcomes. Coordinate’s effortsof service, management, and administrative teams.Manages pest control routes through service scheduling (regular services, extra services, new starts). Monitors schedule throughout the day to improve efficiencies and keep schedulesproductive. Follows up with customers to check satisfaction. Evaluates new pest control customers’ needs, proposes properpest control solutions, and closes sales. Serves as back-up support in absence of administrative personnel.
To qualify for employment individuals must meet the basic qualifications and be able to perform the required competencies. Reasonable accommodations may be made to help people with disabilities perform in this position.
Basic Qualifications – Required:
- Read, write, speak,and comprehend English
- At least 18 years of age
- Legal to work inthe U.S.
- Possess a high school diplomaor G.E.D.
- Reliable transportation to and from work
- Available to work required days and times
- Free of any illegal drug use; zero tolerance drug policy
Basic Qualifications – Preferred:
- 2-year college degree
- 1+ year’s successful experience in an office environment
Required Credentials/Certifications(s):
- Attend Registered Technician School within the first 75 days
- Pass the QualityPro exam within6 months of hire
- MCP (Microsoft CertifiedProfessional) or otherMS certification not required, but preferred
Required Knowledge:
- Reading, writing and speaking English,and basic mathematics
- Communicationtechnologies such as email and web
- Organizing and prioritizing tasks and time
- Common business software(word processing, spreadsheets, e-mail, web)
- Common office equipmentsuch as copiers,printers, faces, computers, etc.
- Proficient in serviceand sales scheduling software (PestPac and Sales CRM)
Required Skills:
- Reading, writing, arithmetic
- Organizing and managingtime
- Receiving incoming customercalls
- Calming upset customers and resolving theirissues
- Data entry and database management
- Scheduling services using scheduling software
- Typing 70 words per minute
Required Physical Abilities:
- Sit, hear, touch, talk, write,type, see close up, and use computermonitor and keyboard
Required Competencies:
Routing Support
- Scheduled regular and initial services
- Updates schedules for maximum efficiency
- Manages initial serviceschedules, contracts, and completes paperwork
- Takes calls requesting extra services and schedules appropriately
Sales Supports
- Receives calls from prospective customers, defines their pest control needsand sets up sales inspector appointments
- Telemarketing activities October through March
Information Flow
- Serves as liaisonbetween customers, PMPs,sales, and administrative teams
Collections
- Makes calls, texts,and emails to collect past due amountsand update paymentinformation
Service Support
- Identifies and communicates serious problems to management
- Follows up to ensure satisfactory service (1 call resolution)
- Produces information and summarizes activities for reports
Reception
- Assists with telephone answering as necessary due to administrative absence or high call volumes
Teamwork
- Attends and participates in company trainingmeetings
- Assists in trainingfellow CSAs and others as requested
Technical
- Effectively utilizes IT, hardware, and software programs used in the company, and coaches others.
Others
- Performs other duties as required
- Works required Saturdays
Service Dispatcher
Highland Consulting Group is a nationwide recruiting firm that focuses on placing top construction talent within the commercial, institutional, and industrial sectors.
We are working with a large regional Mechanical Contractor in the Pittsburgh, PA area to recruit an experienced Mechanical Service Dispatcher. Successful candidates must have a minimum of 3 years’ experience as a Service Dispatcher working for a Mechanical or Electrical or a similar service organization.
Are you tired of looking for a new job periodically & want a company that you can call home? Are you the type of person that wants to take charge of their position? Do you want to work for a reputable company that works hard to please their customers and staff? Do you want to be respected and rewarded for your hard work? If this is how you feel you should consider this position.
This position works with the Service Manager to efficiently schedule the service department’s labor and parts resources to best serve the needs of their clients.
Job responsibilities will include, but are not limited to:
- Assign repair orders to qualified, productive technicians and adjust distribution control according to assignment
- Ensure complete utilization of the service technicians
- Update repair orders, determine time required to perform required work and schedule to ensure completed by due date
- Coordinate the installation of replacement parts with the Parts Manager and the service team
- Adjust the service schedule as priorities change
Requirements:
- Experience: 3 years’ experience as a Service Dispatcher in related field of Mechanical Service
- Solid communication skills both verbal and written
- Ability to establish timelines and budgets
- Ability to multi-task
- Solid, proven and verifiable record of career stability
- Must have a complete understanding of the repair service industry as well as working with preventative service agreements
- Customer orientated and the ability to adapt/respond to different types of personalities
- Able to work under pressure
Benefits:
This company cares about and is committed to the wellbeing of its employees and their families. This commitment is reflected in a comprehensive benefit package provided to all employees. This package includes an extremely competitive salary, company bonus, healthcare, paid vacation, 401K matching funds, and other benefits.
Contact:
If you are interested in this opportunity, and you have the experience and meet the job qualifications, please apply using the “Apply” link. If you have questions about this opportunity, feel free to call me @ (724) 837-6336.
Dave O'Connor
Highland Consulting Group
Confidentiality
We respect your privacy and will never submit a resume to a third party without your permission. You can be assured that the information you give us will never be forwarded to any company without your specific, direct advanced permission.
DTO1714
Psychiatric Services Lead RN
We are helping people overcome. Join us.
The Psychiatric Services Lead Registered Nurse at Hope Network provides essential nursing services across multiple programs, ensuring alignment with program needs and model fidelity. This role combines strong psychiatric assessment and intervention skills with a Recovery-Based approach to support individuals in achieving wellness and independence.
Working collaboratively with psychiatrists and other providers, the Lead RN coordinates psychiatric and medical care, manages medication monitoring and supplies, and promotes trauma-informed, person-centered, and culturally competent practices. In addition to clinical duties, the Lead RN oversees nurse scheduling, manages UKG and Compass systems, and conducts annual evaluations for assigned nursing staff.
Why Join Our Team?
- Medical, Vision, & Dental Care
- 403(b) Retirement Plan
- Educational Reimbursement
- Career-Pathing
- Paid Training
- Employee Referral Bonus
- Generous Paid Time Off
What You'll Do:
- Provide on-call nursing services 24/7 and respond to emergencies in Residential and Crisis Residential settings.
- Deliver exceptional customer service to both internal and external stakeholders.
- Oversee each person's individualized recovery process by supporting health management and clinical treatment.
- Document all care, contacts, and services provided within required timeframes.
- Provide or assist with medical and nursing care across various settings, including community-based environments.
- Participate in developing Treatment Plans and assist persons served in setting and achieving health-related goals.
- Identify and respond to medical or psychiatric crises using appropriate clinical interventions.
- Manage and monitor pharmaceuticals and medical supplies within the program.
- Conduct health screenings, perform health assessments, and oversee medication administration and monitoring.
- Prepare reports and support internal and external audits as required.
Anticipated Work Schedule:
Monday-Friday: 9AM-5PM
Qualifications:
- Registered Nurse or Bachelor Science in Nursing
- State of Michigan RN Licensure
- Maintain a valid motor vehicle operator license with driving records acceptable according to Hope Network policy.
- Preferred four or more years of psychiatric nursing experience.
Our Commitment to Inclusion
Our strength lies in our diversity-empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Drivers in this role may work in local, solo, or long-haul driving positions. As flexible backup drivers, work may involve on-property shifting, local routes, long-haul trips with nightly returns, or sleeper team assignments. Flexibility in adjusting to various assignments is essential. Over time, and with increased seniority, you'll have the opportunity to bid a route.
What you'll need?
* Drivers start their careers as a flexible backup driver
* Schedules may include days, nights, and weekends, with assignments ranging from local routes to long-haul trips lasting 4-6 days
* As a flexible backup driver, you must report to the facility within one hour of notice
* A valid Class A CDL (Commercial Driver's License) in your home state is required
* Doubles/Triples endorsement is required
* No "O" restriction - Must be able to operate a Class A tractor-trailer (semi truck) that uses a fifth-wheel connection
* Pass the DOT physical
* Reliability and responsibility
* Legal right to work in the U.S
* Flexible backup tractor trailer drivers are expected to comply with UPS appearance guidelines and wear the company-provided uniform
Industry-leading Benefits:
* Competitive weekly pay
* Growth opportunities
* Reliable, well-maintained trucks
* Loading and Unloading is done for you
* 401(k)
* Defined-benefit pension plan
* Medical, dental, and vision after waiting period
* $0 healthcare premium
* Paid vacation
* Paid Sick and Family and Medical Leave time as required by law
* Paid holidays
* Discounted Employee Stock Purchase Program
* Employee Assistance Program
This job posting includes information about the minimum qualifications (including the UPS Uniform and Personal Appearance Guidelines), locations, shifts and operations within the locations which may consider your application. An applicant or employee may request an exception or change to, or an accommodation of, any condition of employment (including the UPS Uniform and Personal Appearance Guidelines) because of a sincerely held religious belief or practice.
The base pay for this position is $26.00/hour
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Drivers in this role may work in local, solo, or long-haul driving positions. As flexible backup drivers, work may involve on-property shifting, local routes, long-haul trips with nightly returns, or sleeper team assignments. Flexibility in adjusting to various assignments is essential. Over time, and with increased seniority, you'll have the opportunity to bid a route.
What you'll need?
* Drivers start their careers as a flexible backup driver
* Schedules may include days, nights, and weekends, with assignments ranging from local routes to long-haul trips lasting 4-6 days
* As a flexible backup driver, you must report to the facility within one hour of notice
* A valid Class A CDL (Commercial Driver's License) in your home state is required
* Doubles/Triples endorsement is required
* No "O" restriction - Must be able to operate a Class A tractor-trailer (semi truck) that uses a fifth-wheel connection
* Pass the DOT physical
* Reliability and responsibility
* Legal right to work in the U.S
* Flexible backup tractor trailer drivers are expected to comply with UPS appearance guidelines and wear the company-provided uniform
Industry-leading Benefits:
* Competitive weekly pay
* Growth opportunities
* Reliable, well-maintained trucks
* Loading and Unloading is done for you
* 401(k)
* Defined-benefit pension plan
* Medical, dental, and vision after waiting period
* $0 healthcare premium
* Paid vacation
* Paid Sick and Family and Medical Leave time as required by law
* Paid holidays
* Discounted Employee Stock Purchase Program
* Employee Assistance Program
This job posting includes information about the minimum qualifications (including the UPS Uniform and Personal Appearance Guidelines), locations, shifts and operations within the locations which may consider your application. An applicant or employee may request an exception or change to, or an accommodation of, any condition of employment (including the UPS Uniform and Personal Appearance Guidelines) because of a sincerely held religious belief or practice.
The base pay for this position is $26.00/hour
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Company Summary:
We are a well-established CNC and fabrication machine distributor with U.S. headquarters south of Kansas City. The company is renowned for its high-end machine tool products, low employee turnover, strong industry reputation, and a stable, honest, employee-focused culture. We emphasize treating both employees and customers well, promotes efficiency and continuous improvement, and maintains a collaborative, hands-off management style that values self-motivated and independent team members. The company sells and services premium machine tools with a strong focus on Fanuc controls.
Job Summary:
The National Service Manager will lead the service department for the machine tool division. This critical role involves overseeing existing Service Managers and service staff, providing technical support to order processing, collaborating with machine tool builders, and ensuring smooth installations, service delivery, and customer satisfaction. It is primarily office-based with minimal travel (occasional visits to other offices).
Responsibilities
- Lead and manage the Service Department, overseeing all service personnel and operations, including equipment installation, diagnostics, routine maintenance, repairs, and custom modifications.
- Develop and administer Service Department processes, covering:
- Service scheduling guidelines
- Allocation and coordination of service personnel and resources nationwide
- Recording and monitoring of assets in both internal databases and vendor platforms
- Monitoring and documenting costs related to installations and warranty work
- Issuing non-conformance reports and supplier corrective action requests (CARs)
- Designing and rolling out a structured Preventative Maintenance initiative
- Confirm that the Service Department is properly equipped with required support, including:
- Detailed installation and repair documentation
- Appropriate tools, equipment, and instrumentation
- Clear project timelines and schedules
- Organization and delivery of training programs for service technicians
- Access to technical support from equipment manufacturers and external service partners
- Oversee general projects involving machine tools, automation equipment, accessories, and add-ons; act as the main point of contact (POC) for third-party system integrations with external partners.
- Verify adherence to customer-specific protocols and requirements prior to and throughout project execution.
- Conduct technical evaluation of incoming machine orders in partnership with the Director and Inside Sales team:
- Review order specifications and clarify customer needs in collaboration with the sales team
- Communicate order particulars and timelines to Service Coordinators
- Offer technical expertise to order processing personnel for machine tool and accessory quotations/orders.
- Collaborate with machine tool manufacturers (and their sales/service teams) to optimize workflows and address any emerging concerns.
- Assist the sales team with technical details during the pre-sale phase, gathering necessary information to confirm proper machine and option configurations for smooth installation and optimal customer outcomes.
Requirements
- At least 2 years of relevant experience in the machine tool industry (in areas such as service, sales, applications engineering, or direct technical/hands-on roles).
- Previous supervisory or management experience within a service department (strongly preferred)
- Practical, hands-on background working directly with machine tools.
- Strong communication skills (customer facing and internally)
- Fundamental understanding of machine tool control systems, electrical components, and mechanical principles.
- Solid project management capabilities.
- Strong working knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.).
- Familiarity with CRM platforms (Salesforce experience preferred).
- Basic proficiency in CAD-CAM software.
- Highly organized, with outstanding communication and interpersonal abilities.
- Excellent analytical and problem-solving skills, paired with a proactive, innovative approach.
- Commercially aware, focused on operational efficiency, and receptive to fresh ideas and methods (not rigid or overly fixed in viewpoints).
- Capable of grasping technical subject matter to communicate clearly and effectively with technicians, manufacturers, and other internal/external parties.
Preferred Qualifications
- Experience or education in manufacturing engineering.
