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Vice President, Global Sourcing
Location: Chesapeake, VA
Reports to: Chief Commercial Officer
Company: Family Dollar
Position Summary:
The Vice President of Global Sourcing initiates, develops and guides the comprehensive sourcing strategy for Family Dollar. Working closely with the Merchandising Teams, the VP provides the leadership and vision for all import product lines and categories across all lines of business. This role manages the Home Office sourcing team, the Quality and Compliance team as well as International Sourcing offices.
Principal Duties & Responsibilities:
1. Develop and champion the import sourcing vision for the company – inclusive of people, process and technology across U.S. and foreign based sourcing staff
2. Develop and champion the Quality and Compliance vision for the company – inclusive of people, process and technology across U.S. and foreign based quality staff
3. Work collaboratively with all aspects of merchandising, supply chain, legal, private label, marketing, store operations, risk, IT and others to ensure effective execution of the total sourcing and quality process
4. Continuously evaluate opportunities to expand new resources, factories and points of manufacturing for enhanced sourcing capabilities
5. Manage global vendor structure to meet all regulatory and compliance requirements
6. Manage P&L for all sourcing related entities to achieve planned and agreed to budgets
7. Support the merchandising teams in executing trend identification and strategic and tactical business initiatives
8. Partner with the merchandising leaders to build financial plans and evaluate business opportunities by classification to build long term strategies
9. Recruit, train, develop and mentor Global Sourcing and Quality & Compliance leaders
10. Other duties and responsibilities as assigned
11. International and domestic travel required (30-40%)
Minimum Requirements:
- BA/BS or equivalent work experience
- 15+ years of experience in Retail Buying, Product Development, or Sourcing
- Excellent communication skills – both verbal and written – at all levels of management
- Ability to build bridges and alliances with business partners – managing expectations and adeptly communicating strategies and tactics throughout the company
- Strong financial acumen, analytics, problem-solving, multi-tasking and prioritization
- Innovative thinking
- Sense of urgency to quickly and decisively put into place strategic ideas and action plans for execution
- Intermediate to advanced working knowledge of Microsoft Office desktop applications, inclusive of Excel and Access
- Word, PowerPoint and Outlook. Moderate to intermediate working knowledge of web-based product life cycle management tools inclusive of work flow, task management, supplier/service provider collaboration and, management reporting.
Why Family Dollar
At Family Dollar, we are committed to operational excellence, innovation, and delivering value to our customers and communities. This role offers the opportunity to shape how outsourced services support a large, dynamic retail organization and to make a measurable impact across the enterprise.
Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
LocationAtlanta, Georgia
Full/Part TimeFull-Time
Regular/TemporaryRegular
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About Us
Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.
About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.
Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.
Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.
Job Summary
Systems Analysts are responsible for evaluating and improving the institution's information systems to meet the needs of users and enhance operational efficiency. This role involves gathering requirements, analyzing processes, and collaborating with stakeholders to implement effective technological solutions.
Responsibilities
Job Duty 1 -
Gather and analyze requirements from stakeholders to understand their needs and identify opportunities for improving information systems within the institution.
Job Duty 2 -
Evaluate existing systems and processes, documenting findings and providing recommendations for enhancements to increase efficiency and effectiveness.
Job Duty 3 -
Conduct testing and validation of new systems or updates to ensure they meet specified requirements and function as intended.
Job Duty 4 -
Provide training and support to end-users on new systems and processes, facilitating a smooth transition and promoting user adoption.
Job Duty 5 -
Develop and maintain documentation related to system specifications, processes, and user guides to ensure clarity and accessibility for stakeholders.
Job Duty 6 -
Monitor system performance and user feedback, identifying areas for improvement and working with teams to implement necessary changes.
Job Duty 7 -
Stay informed about industry trends and emerging technologies, evaluating their potential impact and relevance to the institution's needs.
Job Duty 8 -
Collaborate with technical teams to design and implement new systems or modifications, ensuring alignment with user requirements and institutional goals.
Job Duty 9 -
Collaborate with project managers and other team members to ensure that technology initiatives are completed on time and within budget.
Job Duty 10 -
Perform other job-related duties as assigned.
Required Qualifications
Educational Requirements
Bachelor's Degree in a related discipline or equivalent combination of education and experience.
Other Required Qualifications
Occasional travel between training locations required; sitting for extended periods of time; dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components; fifting and transporting of moderately heavy objects, such as computers and peripherals.
Required Experience
Four or more years of relevant experience.
Preferred Qualifications
Additional Preferred Qualifications
Other Preferred Qualifications
Skilled in Structured Query Language (SQL) writing and understanding in other programming languages. Skilled in oral and written communications.
Skilled in project management.
Preferred Educational Qualifications
Master's Degree in a related discipline or equivalent.
Knowledge, Skills, & Abilities
SKILLS
This job requires in-depth, hands-on knowledge of and experience with enterprise and desktop applications that are assigned; proven experience with troubleshooting principles, methodologies, and issue resolution techniques; knowledge of programming languages and techniques; ability to develop and interpret technical documentation for training and end user procedures; experience with building and maintaining databases for query and problem tracking; good analytical and problem-solving abilities; ability to present ideas in business-friendly and user-friendly language; very strong customer service orientation; excellent written, oral, and interpersonal skills; experience working in a team-oriented, collaborative environment.
USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.
Equal Employment Opportunity
The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.
Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.
Salary Range: $60,000 - 79,000
Location: Atlanta, GA
Background Check
Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening
Immediate need for a talented Executive Assistant. This is a 06 months contract opportunity with long-term potential and location is Mountain View, CA(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 26-06266
Pay Range: $65 - $70/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities
- Calendar Management: Manage complex executive calendars, schedule meetings, coordinate appointments, and arrange travel logistics.
- Communication Management: Serve as a liaison for internal and external communications, including managing emails and Slack messages on behalf of executives.
- Documentation & Reporting: Prepare presentations, reports, meeting materials, and other documentation as requested.
- Event Planning: Organize and coordinate meetings, conferences, offsites, and team events.
- Expense Management: Track and process expense reports, manage budgets, and ensure compliance (Concur experience preferred).
- Project Support: Assist with planning and execution of cross-functional projects, ensuring timely delivery.
- Stakeholder Engagement: Build and maintain strong relationships across departments; represent executives professionally.
- Records & Information Management: Maintain company records, confidential documents, and data analysis tasks as needed.
Key Requirements and Technology Experience:
- Minimum 3 years of experience supporting multiple senior executives at the Executive Administrative level.
- Advanced Outlook calendar management skills (critical requirement).
- Expert-level proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Slides, Sheets), Windows desktop applications, and Box.
- Strong written and verbal communication skills across all organizational levels.
- Proven ability to prioritize, multitask, and thrive in a fast-paced environment with limited supervision.
- Strong organizational, coordination, and project management skills.
- Proactive mindset with the ability to anticipate executive needs and manage up and across teams.
- High level of professionalism, discretion, and confidentiality.
- Experience with Concur expense management system.
- Previous experience supporting Director and VP-level leaders in a corporate environment.
- Experience working in highly cross-functional organizations.
- Strong customer-service orientation with the ability to handle sensitive matters with urgency and diplomacy.
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
The Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and enterprise applications.
This role serves as the escalation point for Level 1 support and is responsible for resolving complex technical issues in both physical desktop and Virtual Desktop Infrastructure (VDI) environments.
The technician works closely with infrastructure, security, networking, and application teams to diagnose and resolve incidents while delivering excellent customer service to business users within a regulated financial services environment.
End User Support
- Provide Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
- Support users accessing Virtual Desktop Infrastructure (VDI) environments including troubleshooting login issues, session performance problems, profile issues, and application access.
- Troubleshoot and resolve hardware, operating system, application, and connectivity issues escalated from Level 1 support.
- Support Microsoft Windows environments across both physical endpoints and virtual desktops.
- Assist users with enterprise productivity applications and internal business systems.
- Provide support for conference room technology, printers, and collaboration platforms.
VDI & Remote Workspace Support
- Provide technical support for VDI platforms such as Citrix, VMware Horizon, or Azure Virtual Desktop.
- Troubleshoot issues related to:
- VDI session connectivity
- Authentication and access issues
- Profile loading or roaming profile errors
- Performance and latency problems
- Application delivery within virtual environments
- Assist with testing and validating VDI updates, patches, and environment changes.
- Work with infrastructure and virtualization teams to escalate and resolve backend VDI platform issues.
Device & Endpoint Management
- Configure, deploy, and maintain corporate workstations, laptops, and mobile devices.
- Manage devices using enterprise endpoint management tools (e.g., Intune, SCCM, Jamf, or similar).
- Perform software installations, upgrades, and patching in accordance with IT standards.
- Maintain hardware inventory and asset records and ensure compliance with asset management policies.
- Support endpoint connectivity to VDI platforms and remote access solutions.
Incident & Service Request Management
- Investigate and resolve complex incidents related to desktop systems, VDI sessions, applications, and connectivity.
- Document troubleshooting steps and resolutions within the ServiceNow.
- Meet defined service level agreements (SLAs) and service quality targets.
- Escalate issues to infrastructure, virtualization, or engineering teams when necessary.
Security & Compliance
- Ensure endpoints and virtual desktop sessions comply with corporate security policies and regulatory requirements.
- Support multi-factor authentication, endpoint protection, encryption, and access controls.
- Assist with remediation of endpoint or VDI-related security incidents.
- Maintain awareness of security and compliance standards common in financial services environments.
Collaboration & Continuous Improvement
- Collaborate with network, infrastructure, virtualization, cybersecurity, and application teams to resolve issues.
- Create and maintain technical documentation and knowledge base articles.
- Participate in technology rollouts, system upgrades, and office moves.
- Identify recurring issues and recommend process improvements or automation opportunities
**This role is 100% onsite in Colorado Springs, CO
**This role may require some physical activity, including installing or moving equipment.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
The Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and enterprise applications.
This role serves as the escalation point for Level 1 support and is responsible for resolving complex technical issues in both physical desktop and Virtual Desktop Infrastructure (VDI) environments.
The technician works closely with infrastructure, security, networking, and application teams to diagnose and resolve incidents while delivering excellent customer service to business users within a regulated financial services environment.
End User Support
- Provide Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
- Support users accessing Virtual Desktop Infrastructure (VDI) environments including troubleshooting login issues, session performance problems, profile issues, and application access.
- Troubleshoot and resolve hardware, operating system, application, and connectivity issues escalated from Level 1 support.
- Support Microsoft Windows environments across both physical endpoints and virtual desktops.
- Assist users with enterprise productivity applications and internal business systems.
- Provide support for conference room technology, printers, and collaboration platforms.
VDI & Remote Workspace Support
- Provide technical support for VDI platforms such as Citrix, VMware Horizon, or Azure Virtual Desktop.
- Troubleshoot issues related to:
- VDI session connectivity
- Authentication and access issues
- Profile loading or roaming profile errors
- Performance and latency problems
- Application delivery within virtual environments
- Assist with testing and validating VDI updates, patches, and environment changes.
- Work with infrastructure and virtualization teams to escalate and resolve backend VDI platform issues.
Device & Endpoint Management
- Configure, deploy, and maintain corporate workstations, laptops, and mobile devices.
- Manage devices using enterprise endpoint management tools (e.g., Intune, SCCM, Jamf, or similar).
- Perform software installations, upgrades, and patching in accordance with IT standards.
- Maintain hardware inventory and asset records and ensure compliance with asset management policies.
- Support endpoint connectivity to VDI platforms and remote access solutions.
Incident & Service Request Management
- Investigate and resolve complex incidents related to desktop systems, VDI sessions, applications, and connectivity.
- Document troubleshooting steps and resolutions within the ServiceNow.
- Meet defined service level agreements (SLAs) and service quality targets.
- Escalate issues to infrastructure, virtualization, or engineering teams when necessary.
Security & Compliance
- Ensure endpoints and virtual desktop sessions comply with corporate security policies and regulatory requirements.
- Support multi-factor authentication, endpoint protection, encryption, and access controls.
- Assist with remediation of endpoint or VDI-related security incidents.
- Maintain awareness of security and compliance standards common in financial services environments.
Collaboration & Continuous Improvement
- Collaborate with network, infrastructure, virtualization, cybersecurity, and application teams to resolve issues.
- Create and maintain technical documentation and knowledge base articles.
- Participate in technology rollouts, system upgrades, and office moves.
- Identify recurring issues and recommend process improvements or automation opportunities
**This role is 100% onsite in Colorado Springs, CO
**This role may require some physical activity, including installing or moving equipment.
REQUIREMENTS AND PREFERENCES
The Broward County Board of County Commissioners Enterprise Technology Services Division is seeking qualified candidates for Systems Network Analyst, Senior.We are looking for an experienced Network Specialist to design, implement, and maintain our network infrastructure. This role involves managing routers, switches, firewalls, and VoIP systems, as well as supporting hybrid cloud networking and ensuring compliance with security standards. The ideal candidate will have strong technical expertise, problem-solving skills, and the ability to manage complex network projects.
This position is not remote.
This job announcement will remain open until a sufficient number of applications are received.
Benefits of Broward County Employment
Eleven (11) paid holidays each year
Vacation (Paid Time Off) = 2 weeks per year
Tuition Reimbursement (Up to 2K annually)
Up to 40 hours of Job Basis Leave for eligible positions
Paid Parental Leave
Health Benefits
High Deductible Health Plan - bi-weekly premiums: Employee $10.90 / Family $80.79
Includes a County Funded Health Savings Account of up to $2000 Annually
Consumer Driven Health Plan - bi-weekly premiums: Employee $82.58 / Family $286.79
Florida Retirement System (FRS) - Pension or Investment Plan
457 Deferred Compensation county matches up to $2,000 a year.
General Description
Performs advanced professional, technical and analytical work with administrative responsibility in automation systems implementation and development.
Works independently, under limited supervision, reporting major activities through periodic meetings.
Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects. Design and deploy multi-vendor LAN/WAN architectures.
Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop protocol and communication problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.
Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.
Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.
Performs analysis of systems designs related to networking, wifi and security; develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community. Proactive analysis using SNMP, NetFlow, and Wireshark. Develop analysis via Python and Ansible for configuration.
Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support. Integrate hybrid networking with AWS VPC and Azure VNet.
Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.
Ensures maintenance of NIST/HIPAA standards and network hardening.
Minimum Education and Experience Requirements
Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)
Requires four (4) years of experience in supporting users through analyzing, diagnosing and resolving computer systems issues related to desktop/laptop protocols and communication problems or closely related experience.
Special Certifications and Licenses
None.
Preferences
-2 years of experience with Wi-Fi setup and Configurations
-Experience with Cisco, Fortinet and Meraki
-Network + Certification or Equivalent
-4 years working in a help desk environment
-2 years of experience with Wi-Fi setup and Configurations
SCOPE OF WORK
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects.
Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop computer problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.
Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.
Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.
Performs analyses of systems designs, develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community.
Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support.
Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.
This position may require localized travel throughout Broward County for the purposes of field services or onsite visits for items that cannot be supported remotely.
Performs related work as assigned.
WORK ENVIRONMENT
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs medium work that involves walking, standing, stooping or lifting all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks involving very close tolerances or limits of accuracy.
Unavoidable Hazards (Work Environment)Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
Involves routine and frequent exposure to electrical shocks.
SPECIAL INFORMATION
Competencies
- Tech Savvy
- Manages Complexity
- Cultivates Innovation
- Action Oriented
- Plans and Aligns
- Courage
- Self-Development
County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.
Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
You will be the first point of contact for all Desktop and Infrastructure related incidents. You will be a highly proactive and reliable person capable of working independently within tight timescales completing or escalating incidents to senior members of the team. Excellent communication skills are a must for this role.
In this role you will:
- Provide 1st & 2nd line technical support covering all areas of IT (Software / Hardware) deployed to the desktop;
- Provide excellent customer service.
- Create new user accounts.
- Install, upgrade and support Apple OSX, Windows OS and any other authorized applications.
- Manage desk moves and changes.
- Create, manage and maintain Desktop build images.
- Produce “how to” guides on systems usage to aid customers and other technical support staff.
- Proactively monitor IT systems and preventative measures taken to reduce system downtime.
- Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies.
- Ensure PC asset management processes are followed.
The successful candidate will have:
- Some 1st and 2nd line support experience
- Good experience with Microsoft technologies across the board (e.g., Windows 10, Office 365).
- Experience with Apple hardware and software.
- Understanding of basic networking protocols and principles for troubleshooting.
- Desktop Imaging and standard build creation.
- IOS & Android setup, configuration, and support.
- Pro-actively work on tickets/incidents in the departments queue.
- Previous experience with Windows, Apple OS, Microsoft Office and Adobe products
- Server Exposure, AD, VMware, File/Print servers.
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact our Talent Specialist, Saravanakumar at 224-507-1183 .
Title: Endpoint Engineer MDM Duration: 12 Months Location: Palo Alto, CA Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered.
Job Description: Role Summary This is an onsite contract role based at Client's Palo Alto Headquarters.
The Endpoint Engineer is responsible for the design, implementation, and ongoing management of the organization's device ecosystem.
This role focuses on automating the lifecycle of hardware and virtual desktops to ensure a seamless, secure, and zero-touch experience for our global workforce.
You will serve as the subject matter expert for Apple and Windows management and our cloud desktop infrastructure.
Technical Environment Apple (macOS and iOS): Jamf Pro Windows and Android: Microsoft Intune / Endpoint Manager Virtual Desktop: Amazon WorkSpaces (AWS) Scripting: PowerShell, Bash, Python Key Responsibilities 1.
Unified Endpoint Management (UEM) Daily Operations: Perform daily upkeep, system maintenance, and regular patch management for all managed endpoints to ensure security and stability.
Service Desk Escalation: Serve as the final point of contact and subject matter expert for service desk escalations related to complex endpoint issues.
Apple Fleet: Architect and maintain the Jamf Pro environment for all macOS and iOS devices.
Manage configuration profiles, policies, and patch management.
Windows and Android: Lead the administration of Microsoft Intune, ensuring robust policy application, security baselines, and application delivery.
Provisioning: Manage Apple Business Manager (ABM) and Windows Autopilot to deliver a true zero-touch deployment experience.
2.
Virtual Desktop Infrastructure (VDI) Administer and optimize Amazon WorkSpaces.
Manage WorkSpaces directories, custom bundles, and image creation/maintenance.
Troubleshoot connectivity and performance issues within the AWS ecosystem.
3.
Automation and Engineering Develop and maintain sophisticated scripts in PowerShell and Bash to automate manual tasks and integrate system APIs.
Build and maintain a library of packaged software (dmg, pkg, msi) for silent deployment.
Implement automated reporting for hardware inventory, license compliance, and security auditing.
4.
Security and Compliance Enforce endpoint security standards, including FileVault/BitLocker encryption and EDR agent health.
Partner with Security teams to remediate vulnerabilities across the endpoint fleet.
Required Qualifications Experience: Minimum 3 5 years in an Endpoint Engineering or MDM-focused role.
Jamf Mastery: Proven experience managing both macOS and iOS at scale via Jamf Pro.
Intune Proficiency: Experience managing Windows environments through Microsoft Endpoint Manager.
VDI Expertise: Hands-on experience with Amazon WorkSpaces administration.
BYOD Deployment: Experience deploying and managing a Bring Your Own Device (BYOD) program for personal mobile phones (iOS/Android).
Advanced Scripting: Ability to write and debug Bash and PowerShell scripts from scratch.
Identity: Understanding of Okta or Azure AD (Entra ID) as it relates to device enrollment and SSO.
Education and Certifications Bachelor's degree in Computer Science, IT, or equivalent professional experience.
Relevant certifications (e.g., Jamf 200/300, Microsoft MD-102, or AWS Certified Cloud Practitioner) are a plus.
About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
JAMF Pro, BYOD Deployment, Amazon WorkSpaces
Job Title: IT Deskside Support Staff
Department: Information Technology
Reports To: IT Support Manager / IT Operations Manager
Job Summary
The IT Deskside Support Staff provides hands-on technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and connectivity issues. This role focuses on delivering responsive, customer-oriented IT support to ensure employees can effectively use technology in their daily work.
Key Responsibilities
- Provide on-site and remote deskside support for desktops, laptops, printers, mobile devices, and peripherals
- Diagnose and resolve hardware, software, operating system, and application issues
- Install, configure, and upgrade computer systems, software, and standard applications
- Support Windows operating system and common business applications (e.g., Microsoft 365)
- Set up new user workstations, including hardware deployment and user account configuration
- Manage user accounts, passwords, and permissions in Microsoft 365 and other business applications.
- Respond to IT service requests and incidents according to defined SLAs
- Escalate complex issues to infrastructure or specialized support teams as needed
- Perform basic network troubleshooting (LAN, Wi-Fi, VPN connectivity)
- Maintain accurate documentation of incidents, solutions, and asset inventory
- Educate users on basic IT usage, security awareness, and best practices
Required Skills and Competencies
- Strong customer service and interpersonal skills
- Hands-on experience with desktop and laptop hardware troubleshooting
- Knowledge of Windows 10/11 and/or macOS environments
- Familiarity with Microsoft 365, email systems, and common office applications
- Basic understanding of networking concepts (IP addressing, Wi-Fi, VPN)
- Ability to follow procedures and document technical issues clearly
- Good time management and multitasking abilities
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- 1–3 years of experience in deskside, desktop, or helpdesk support roles
- Relevant certifications are an advantage (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications)
Working Conditions
- Primarily on-site role in Washington, IA with frequent interaction with end users
- Occasional on-site role in Coralville, IA
- May require occasional after-hours or weekend support
- Some lifting of IT equipment (desktops, monitors, printers)
Preferred Attributes
- Patient, proactive, and solution-oriented mindset
- Ability to work well in a team-oriented support environment
12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)
Onsite daily in 19106 (Philadelphia, Pennsylvania)
Pay up to $38.50/hr. (No PTO and No Paid Holidays)
The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.
The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.
Responsibilities:
- Be the face of IT to corporate employees in the respective office location.
- Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
- Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
- Work to improve the procurement and asset management practices for IT hardware and software.
- Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
- Work with Finance and IT leadership to manage budgets and costs for IT spend.
- Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
- Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
- Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
- Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
- Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
- Participate in after-hours, on-call support rotation.
Required Skills:
- 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
- Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
- Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
- Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
- Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
- Customer focused approach to delivering excellent service and support to internal customers.
The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.
Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
