Remote Access Service Example Jobs in Usa

Overview

The Technical Service Coordinator plays a critical role in onboarding new managed services customers and ensuring they have a clear, accurate, and complete technical foundation as they transition into our MSP environment. This role sits at the intersection of service delivery, technical operations, and customer success—responsible for gathering and documenting environment details, coordinating onboarding tasks across teams, and maintaining high-quality technical documentation.

The ideal candidate has strong technical aptitude, excellent organizational skills, and a passion for delivering an exceptional customer experience.

Key Responsibilities

Customer Onboarding

• Serve as the primary coordinator for onboarding new MSP customers.
• Collect and validate environment information (infrastructure, networks, identity systems, applications, security tools)
• Facilitate kickoff calls, technical discovery sessions, and onboarding checkpoints.
• Work cross-functionally with Service Desk, Systems Administration, Networking, and Security teams to ensure smooth onboarding execution.
• Track onboarding tasks, milestones, risks, and completion status.

Technical Documentation

• Create and maintain high-quality documentation including:
• Network diagrams
• Asset inventories
• Access and identity configurations
• Backup, monitoring, and security configurations
• Server, endpoint, and application details
• Build and update SOPs, runbooks, and customer-specific knowledge articles (consistent with knowledge practices in Managed - Services). [Managed - Services | PowerPoint]
• Ensure all customer documentation is properly stored, versioned, and accessible within the MSP knowledge repository.

Operational Coordination

• Act as a liaison between onboarding teams, technical operations, and account management.
• Document customer escalation paths, communication expectations, and support processes.
• Assist in preparing environment overviews and technical summaries for internal handoff to Operations, Systems Administration, and Service Desk teams.
• Support Technical Account Managers with accurate customer documentation as referenced in templates like SOW Template. [SOW Template | Word]

Technical Support Assistance

• Perform basic to mid‑level environment validation tasks (e.g., checking system health, verifying connectivity, confirming AD/O365 configurations
• Identify gaps in customer environments requiring additional engineering review or remediation.
• Provide Tier 1.5 coordination for technical issues discovered during onboarding.

Qualifications

Required

• 1–3 years experience in an MSP, helpdesk, technical coordination, or IT operations role.
• Understanding of:
• Microsoft 365 / Azure AD
• Windows Server fundamentals
• Networking basics (VLANs, firewalls, switching, DNS)
• Backup & monitoring concepts
• Strong documentation skills with high attention to detail.
• Excellent communication and customer service abilities.
• Highly organized with the ability to manage multiple onboarding projects simultaneously.

Preferred

• Experience with:
• Ticketing/ITSM platforms
• Network and system diagnostic tools
• Identity and access management
• SaaS administration (M365, Okta, collaboration tools)
• Exposure to PowerShell or automation tools.
• ITIL foundation or related process certification.

Skills & Competencies

• Strong analytical and problem‑solving skills.
• Ability to translate technical concepts into clear documentation.
• Calm, professional demeanor during customer interactions.
• Process‑oriented, consistent, and self‑driven.
• Able to collaborate effectively with both technical and non‑technical stakeholders.

• Identify key decision-makers in the medical, Medicaid, and healthcare communities and build lasting relationships with referral sources, including Outpatient Care facilities, hospitals, physicians, case managers, discharge planners, and other community partners (i.e. Alzheimer's Association, Autism Society).
• Promote our services and increase awareness of our agency as the preferred home health provider in the area.
• Regularly visit potential partners, maintaining a professional and caring image that promotes referrals for the agency.
• Utilize a CRM system to track activities and progress toward goals. Document and manage consistent sales activities, ensuring each referral source receives regular follow-up to build referral networks and meet growth targets.
• Conduct initial qualification calls with patients or their families to assess eligibility for care and collaborate with the intake team to move forward with services.

• BA Degree from an accredited University and/or equivalent experience within home-healthcare services.
• 3-7+ years of professional experience in a field sales role within the healthcare space (or similar).
• Confidence in being able to self source for applicable leads (with the help of the CEO & VP), cold call on the phone and in person, and send effective business development emails.
• Experience managing sales activities within a Sales CRM (we are currently using Salesforce).
• Willingness to travel locally within the Greater Minneapolis area, conducting in-person cold calls and partnerships meetings. Must have a valid driver's license and access to a reliable vehicle.

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information
The Campus Services capital projects team enhances the Institute's physical environment by managing design and construction for renovation, infrastructure, access control, and new construction projects that support the department and serve our students.

Direct the contract management and project team activities for one or more large assigned capital building projects from inception to final completion. Responsible for setting employee goals, assessing performance, providing feedback, and making pay recommendations. This position will interact on a consistent basis with: Design & Construction management and staff, Facilities management, contractors, architects. This position typically will advise and counsel: Design & Construction management and staff, Facilities management, contractors, architects. This position may supervise assigned project managers.

Job Duty 1
Oversee the development and negotiations leading to building projects.

Job Duty 2
Prepare RFQ/RFP leading to A& E contracts, construction contracts, design-build contracts and other consulting and construction agreements.

Job Duty 3
Review proposals and recommend contract awards.

Job Duty 4
Manage the design and construction phases of assigned projects.

Job Duty 5
Administer project budgets and schedules.

Job Duty 6
Prepares and presents construction progress reports.

Job Duty 7
Plan, supervise and evaluate performance of assigned staff.

Job Duty 8
Perform other duties as assigned Required Qualifications

Educational Requirements
Bachelor's Degree in Construction Management or related field or equivalent combination of education and experience

Other Required Qualifications
Requires 12 hour work days when involved in supervision of staff working on special projects

Required Experience
Five to six years of job related experience

Additional Preferred Qualifications
Registered Architect, Professional Engineer or Project Management Professional certification , LEED AP certification

SKILLS
This job requires working knowledge the principles and processes associated with construction engineering. Ability in negotiation, contract administration, project management, communications, budgeting, and use of standard and specialized computer applications is required.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Salary range: $103,345.00- $117,145.00

Location: Atlanta, GA

Job grade: S8

This is a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

A successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

Introduction:

DCE Solar serves as market leader in industrial grade solar mounting hardware and consulting. Since 2009, DCE Solar has been committed to transforming the solar industry with innovative and reliable racking solutions tailored to the evolving needs of commercial and utility-scale projects. For over 15 years, we have led the way in renewable energy, delivering high-quality products and expert support to clients across the nation. Our portfolio spans ground mount systems built for the most challenging terrains, as well as rooftop and carport solutions designed to optimize energy production.

This role serves as a key support function for our installation team, ensuring that all administrative and documentation processes run smoothly from start to finish. The position is responsible for managing and maintaining project information within Procore and internal systems, including submittals, RFIs, procurement tracking, and compliance documentation. By keeping project files organized, accurate, and accessible, this role helps ensure alignment across office and field teams. In addition, it supports coordination efforts by managing meeting logistics, tracking project updates, assisting with travel and scheduling needs, and maintaining clear communication records. Overall, this position plays a critical role in keeping installation projects organized, compliant, and on track through strong attention to detail and consistent administrative support.

Key Responsibilities

• Provide administrative support for project documentation in Procore, including but not limited to submittals, RFIs, procurement logs, drawings, and specifications.
• Prepare and maintain Submittal Logs, Material Procurement Logs, project scorecards and Change Order Requests with accuracy.
• Ensure all project-related files are organized, current, and accessible across Procore, the Project Shared Drive, and support field team site copies.
• Coordinate meeting logistics, document project meetings, distributing agendas, minutes, and supporting materials.
• Upload and track compliance-related documentation, including insurance, licensing, and safety records.
• Prepare and distribute current project documents to subcontractors and track updates and changes in Procore.
• Support project execution with travel booking, scheduling, and fleet/equipment record management.
• Maintain clear and consistent communication logs, ensuring documentation supports audit readiness and project closeout.

Qualifications

• 2–4 years of experience in project coordination, document control, or construction administration.
• Proficiency in Procore or similar project management platforms.
• Highly organized, detail-oriented, and comfortable managing large volumes of documentation.
• Strong written and verbal communication skills.
• Ability to support multiple projects simultaneously with a proactive, service-oriented mindset.
• Good problem-solving and communication skills.
• Energetic, self-driven, highly motivated, personable, and collaborative.
• Professional acumen, strong organizational skills, and adaptability in a fast-paced environment.
• Competency in Microsoft Office Suite.

Our Core Values:

We are looking for a talented and experienced individual that can take ownership of details, stay organized under pressure, and ensure our project teams are always supported with accurate, timely information. We want a problem solver to interact ambitiously with our business and not just accomplish a task.

The ideal individual will align well with our Core Values:

o Trust

o Excellence

o Accountability

o Collaboration

o Service

o Innovation

o Gratitude

The Clinical Affairs Manager will provide clinical expertise, insight, and support to clinical end-users, clinical sales specialists, sales team, Regulatory, Engineering, marketing, and other corporate departments on safe and effective use of the Teleflex Medical product portfolio with primary emphasis on the Coronary/Structural Heart franchise. This position will support the appropriate clinical application of the Coronary/Structural Heart franchise via didactic, web-based, and teleconference education, and understanding of these products and best practices. Clinical support will be provided to physicians, nurses, techs, etc., to include support for live cases/proctorships in the therapeutic areas related to focus products. The Clinical Affairs Manager will drive innovation by identifying product attributes necessary to expand into new markets, or capitalize on new clinical applications; identify new, clinically driven product and market opportunities; and perform other related duties as required. Provide support during society engagements, facilitating the exchange of scientific information in close collaboration with CMA leadership and the broader clinical affairs interventional team.

Customer Experience Representing Teleflex in a customer-facing position is a tremendous responsibility and opportunity. All CMA colleagues are expected to perform with the highest levels of professionalism, service, and ethics to strengthen the Teleflex brand and relationship with our customers. Continuous Improvement - Demonstrates initiative and critical thinking to identify, prioritize process and performance gaps. Develops solutions to deliver improved results. Exemplifies continuous improvement thought processes and focus. Culture and Values Exemplifies Teleflex values and ensures a fair, open, and productive climate that is engaging, ethical, and legally compliant. Strives to work effectively across boundaries in a complex matrix environment. Identify and support BU field efforts for the Coronary/Structural Heart franchise through clinical and educational customer needs assessment, product and procedural training, live case coverage, and assist with customer follow-up for ongoing clinical support as needed. Maintain and develop expertise on the Coronary/Structural Heart Interventional product portfolio related to the specific clinical specialty area and expertise. Identify and expand the customer base through professional networking, consultation related to best practices and the appropriate clinical use of Teleflex products, and timely professional follow-up. Support Coronary/Structural Heart educational programs with aligned educational goals and needs of the Interventional Business Unit. Support scientific exchanges of information with medical societies. Pre-conference & in-booth educational programs, meetings with scientific committees, education grant support, and research submissions (in collaboration with the Global Research & Scientific Services team). Off-label support for Teleflex products in accordance with Teleflex policy & local legal regulations

Manage utilization of HCPs in accordance with Teleflex IPPs. Coordinate efforts between cross-functional partners, including Medical Affairs, Global Research & Scientific Services, marketing, and R&D. Coordinate, participate, and manage educational, scientific activities at identified local, regional, and national trade shows/exhibitions. Serve as part of the CMA clinical expert team on product applications and troubleshooting when interfacing with SBU Leadership, Clinical Sales Specialists, and Teleflex team members. Participate as a clinical expert on project teams, committees, and in meetings with various corporate departments to provide guidance as to the clinical perspectives for the Coronary/Structural franchise. Build and support infrastructure for speaker programs supporting Teleflex Academy, webinars, training content, and programs. Coordinate and participate in content development and review of education material as needed by IA BU or CMA. Manage all business-associated administrative tasks and responsibilities to support job-related activities, to include strict adherence to the Teleflex Medical T&E policies and procedures, timely filing of required and/or requested reports, and documentation of activities via approved documents and forms. Adhere to applicable Teleflex IPPs, Teleflex Code of Ethics, and all Company policies, rules, procedures, and housekeeping standards.

Bachelor's degree is required, preferably in clinical, biology, health sciences, or engineering. Procedural experience within Interventional Cardiology and/or Structural Heart Possess a minimum of five years' clinical exposure in the medical field in the Cardiology environment. Medical Device industry supporting Clinical and Medical Affairs, strongly preferred. Proficient in Microsoft Word, Excel, and PowerPoint required; SalesForce experience preferred.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities:

• Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery
• Provide patient care to accurately support pharma programs and triage to a pharmacist when required
• Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Document all call information and data discovery according to operating procedures
• Utilize proper escalation channels to meet patient needs & resolve open issues
• Research required information using available resources
• Maintain confidentiality of patient and proprietary information
• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
• Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering

Requirements:

• High school diploma or GED required, Bachelor’s degree strongly preferred
• Customer service or inbound call center experience required
• Appropriate industry experience is necessary
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Location/Hours:

• On-site : 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• Mandatory Training first 6 -8 weeks from10 AM- 6 PM EST
• Shifts: 3 available Shift Options
• Rotating shifts, 40 hours/week between 8 AM- 9 PM EST , Monday - Friday OR
• 12 PM- 8 PM EST, Monday - Friday (Fixed Shift) OR
• 1 PM- 9 PM EST, Monday - Friday (Fixed Shift)
• All shifts require a rotational Saturday shift from 9 AM - 5 PM EST

Perks:

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Daily snack stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking
• Free Shuttle service

As the Executive Assistant at this respected professional services firm, you will play a key role supporting several Principals and providing occasional personal assistant support. You’ll handle complex scheduling, invoicing, investment processing, and special projects that keep the firm running smoothly. This is a dynamic, high-impact position with the stability and longevity professionals value. Candidates who bring a flexible schedule, access to a car for time-sensitive needs, and a humble, service-oriented mindset are encouraged to apply.

Key Responsibilities:

• Manage and coordinate complex calendars, meetings, appointments, and events across multiple locations for both business and personal matters.
• Plan and book seamless travel itineraries for business and personal needs, including ground transportation, events, and accommodations.
• Draft polished business correspondence, memos, spreadsheets, and reports on various projects, including financial reporting and potential new ventures.
• Serve as a liaison and trusted point of contact for internal teams, vendors, and external partners—ensuring clear communication and organization of critical documents and materials.
• Support firm events and execute special projects with professionalism and follow-through.
• Provide personal assistant support, including errands, purchases, household coordination, and calendar management.

Why You’ll Love Working Here:

• A dynamic, fast-paced environment where every day brings something new and opportunities to grow.
• Competitive compensation and fully paid healthcare, dental, and vision packages.
• A friendly, collaborative, and supportive team culture that values initiative and reliability.

What We’re Looking For:

• EA Experience. A minimum of 3-5 years of Executive Assistant experience in a corporate, professional environment. A bachelor’s degree is preferred.
• Interpersonal skills. You’re an excellent communicator, both in person and in writing, and can confidently represent leadership.
• Thorough. You have great attention to detail and always double check your work.
• Driven. You’re energetic, eager to contribute, and constantly seeking ways to improve processes.
• On the go. You have access to a car and can accommodate time-sensitive personal requests as needed.

Essential to Hawthorne Lane’s success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Service Desk Analyst

ONSITE 5 days a week in Millbury, MA

Must Haves:

• Associate or Bachelor’s degree in IT, Computer Science, or equivalent experience
• 2+ years in an IT support or service desk role
• Strong customer service and communication skills
• Experience supporting Microsoft 365 and Entra ID (Azure AD)
• Working knowledge of desktop hardware and basic networking (LAN/WAN, VPN, Wi‑Fi)
• Able to manage multiple tickets in a fast‑paced manufacturing environment

Key Responsibilities

• Provide first‑line IT support for on‑site and remote users
• Troubleshoot hardware, software, and connectivity issues
• Support desktops, laptops, mobile devices, printers, and peripherals
• Install and maintain Windows PCs and related hardware
• Manage IT tickets, document issues, and escalate as needed
• Track and manage IT assets
• Support onboarding and offboarding (equipment setup and recovery)
• Perform basic user account and access changes (email, security groups, file access)
• Provide first‑level support for Microsoft 365 and business applications (ERP exposure a plus)
• Assist with plant floor IT equipment maintenance
• Support IT projects and occasional after‑hours requests

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities:

• Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery
• Provide patient care to accurately support pharma programs and triage to a pharmacist when required
• Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Document all call information and data discovery according to operating procedures
• Utilize proper escalation channels to meet patient needs & resolve open issues
• Research required information using available resources
• Maintain confidentiality of patient and proprietary information
• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
• Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering

Requirements:

• High school diploma or GED required, Bachelor’s degree strongly preferred
• Customer service or inbound call center experience required
• Appropriate industry experience is necessary
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Location/Hours:

• On-site : 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• Mandatory Training first 6 -8 weeks from10 AM- 6 PM EST
• Shifts: 3 available Shift Options
• Rotating shifts, 40 hours/week between 8 AM- 9 PM EST , Monday - Friday OR
• 12 PM- 8 PM EST, Monday - Friday (Fixed Shift) OR
• 1 PM- 9 PM EST, Monday - Friday (Fixed Shift)
• All shifts require a rotational Saturday shift from 9 AM - 5 PM EST

Perks:

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Daily snack stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking
• Free Shuttle service