Court Fee Collector

Company: Linebarger Goggan Blair & Sampson, LLP(LGBS)

Position: Collector

Location: 900 Arion Parkway, Suite 104, San Antonio TX 78216

Duration: 4 Month Contract to Hire

PAY RATE: $19.50 an hour ($20.50 an hour if Bilingual)

Conversion Rate: $17.50 an hour ($18.50 an hour if Bilingual) WITH MONTHLY BONUS BASED ON COLLECTION TOTALS (the current average is a couple hundred added to hourly check each month)

Working Hours:

First 2 weeks: 8AM-5PM M-F

DAY SHIFT: 8AM- 5PM M-F (ONE SATURDAY A MONTH from 8AM-12PM)

NIGHT SHIFT: 12PM-9PM M-R, Friday from 8AM-5PM (NO SATURDAYS)

Must Haves:

• High School Diploma
• Minimum of 1 year of recent experience in a collections call center environment
• Experience with a multi-line phone system (e.g., LiveVox, Noble, Avaya, Genesys etc.)
• EXCELLENT communication & computer skills

Plusses:

• Previous Experience in collections, credit or a related field is HIGHLY preferred
• Proficiency in using a large-scale customer database or CRM (e.g., Salesforce, Oracle, SAP, Columbia Ultimate, etc.) preferred
• Bilingual

Day to Day:

Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of court fees and fines along with other portfolio types. The Collector is a crucial part of their team, tasked with managing a designated portfolio of accounts to recover outstanding balances. This role goes beyond simply making calls; it requires a blend of excellent communication, problem-solving, and negotiation skills. A Collector is expected to receive/ place 100- 150 calls per day. Majority of calls will be on an outbound dialer with a switch to inbound calls for the other part of the day. Attendance is a major priority for this team and impeccable attendance is expected.