Realvnc Server Android Jobs in Usa

Description

Key job responsibilities Partner with cable vendors to install, inspect and troubleshoot cabling Installation and maintenance of copper and fiber cable infrastructure Install, test and troubleshoot fiber optic and copper cabling, including patch panels and patch cords
Ensure that the Data Center and vendor installations comply with all installation practices
Report current status via ticketing system, status reports, email and slack
Manage work and priorities through ticketing system and workflows to complete customer requests and projects
Maintain accurate records and document problems and processes to successfully draft and execute changes within data centers
Exhibit quality workmanship on all work and maintain site cleanliness
Work with a partner to move integrated enterprise equipment from loading docks into planned positions
Manage, check and coordinate all materials to be delivered to site daily
Carry cell phone for communication, information, and emergencies
Up to 50% travel within geographical work area may be required; some travel outside traditional work area may be requested.

Infrastructure Delivery Install Technician. Our Infrastructure team is responsible for day to day installation of servers and network equipment, structured cabling, project work and capacity management. This technician will also be involved with installation of structured cabling, management of infrastructure inventory levels, physical installation of network and server racks and/or devices.

This position requires the successful candidate report to a site location. You will work in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. You will launch cutting edge server technologies and solve diverse networking impairments. You will quickly and accurately assess a wide range of infrastructure issues, which requires a good understanding of computers, servers, switches and various networking devices from both a hardware and software perspective and a demonstrated willingness to learn and apply new technology. To be successful in this role you should possess technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. In addition, you must possess strong analytical skills with demonstrated problem solving ability. You will be able to leverage your experience exercising high levels of initiative, judgment, and diplomacy.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of New Carlisle, IN.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New Carlisle,IN.

Application Deadline

This position is anticipated to close on Mar 20, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at .

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm.

Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.

Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at to learn more and view our open positions.

Please apply or call one of us to learn more For further inquiries about this opportunity, please contact one of our Talent Specialists, Balaji, at 224-394-4900 or Vinod at 224-507-1294 Title: ETQ Developer /Analyst (Remote) Duration: 8 Months (with possible extension) Location: Remote ITAR Compliant Required
- Candidates must be compliant with DOD/ITAR requirements and be US citizens or nationals.

Only W2 candidates are eligible for this position.

Third-party or C2C candidates will not be considered.

Description: Position Location: It is a remote position.

A quiet workspace to host and participate in meetings is required Only candidates located in New York or North Carolina may be considered.

Candidates must be within a 3-hour commute of Corning, NY or Charlotte, NC.

Through EOY, possibility of extension based on demand Schedule: M
- F 8am
- 5pm EST, some flexibility may be required due to work with global teams.

Adjustments would be made to schedule in these instances.

Scope of Position: This position will be responsible for designing, implementing, and supporting Quality Management ETQ solutions for Client's manufacturing plants globally.

This person will work with business leaders, users, and IT resources to scope and define, develop, implement, and support standardized solutions.

The role will also include identifying and implementing best practices regarding solution design, development, implementation, and support of ETQ Reliance.

The position requires good communication skills with IT peers and business professionals who specialize in their support fields.

This position requires development and support of ITAR certified environments, thus requiring US Citizen or Permanent Resident status.

Key Responsibilities: Design, configure and support Enterprise Digital Manufacturing Systems such as Quality Management Systems (QMS).

The main tool in this instance is ETQ Reliance.

Identify new best practices and ensure that solutions are aligned with Industry/Manufacturing 4.0 strategies Interact with customers to gather, define, develop, and support complex manufacturing applications and solutions Ensure that Client follows industry best practices and promotes standardization across divisions and instances Maintain internal customer communication, assuring timely status updates and issue resolution Maintain status of SME on specific area of knowledge by researching and keeping current with new and anticipated technology within their area and related areas of expertise Produce technical documentation for new and existing applications Assist in the data migration from legacy systems to new solutions Provide support and troubleshooting of IT systems and data interfaces Perform other duties/projects as assigned Education and Experience: Bachelor's Degree minimum required 2 years of application developer experience 2 years of experience in a manufacturing environment Experience with Microsoft Office (Word, Excel, PowerPoint, Visio) Experience with object-oriented programing (.NET, Python) SQL scripting and experience with relational databases (SQL Server) Required Skills:
** 2 years Application Developer Experience (hands-on experience with configuration and customization in system development)
** Object-oriented programming (.NET, Python)
** SQL scripting and experience with relational databases (SQL Server)
** ** Excellent verbal and written communication skills: ability to effectively gather requirements from customers and present information in technical and non-technical formats
** ** Time management and organizational skills: ability to manage multiple tasks, ability to provide accurate estimates for time and effort required to complete tasks
** Ability to work independently to design, develop, test, troubleshoot, and document quality system requirements Flexibility: Able to change and adjust smoothly as the situation demands Experience with Microsoft Office (Outlook, Teams, SharePoint, Word, Excel, PowerPoint, Visio) Strong attention to detail Problem-solving skills Requirements: Design and develop solutions within ETQ Work with quality divisions and understand requirements and create solutions for ETQ Shake the ETQ modules, work on multiple/2 modules Performs programming, configuration, and customization for ETQ modules.

Database work on Querying using SQL, sop ability to write SQL Queries Open to considering candidates who are willing to relocate at their own expense.

Desired Skills: Application Developer Experience (configuration and customization) in ETQ Reliance Understanding quality processes (Document Control, Change Management, Audits, CAPA, etc.) FDA validation experience Basic Project Management experience Server management and control of hosted support apps REST APIs and API developer/management solution (MuleSoft or equivalent) experience Apache Tomcat experience Interview Process: Two Rounds
- First Round Phone Screen, Second Round Panel Video Interview About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.

The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer.

DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

.net, SQL Server, Python, Microsoft Office
Remote working/work at home options are available for this role.

Title: Database Administrator III Location: Lansing, MI (2-days onsite, 3-days remote Hybrid Schedule) Note: This is a W2 contract role – this role is NOT open to C2C, 1099, or 3 rd party candidates The Database Administrator will be responsible for providing Infrastructure DBA support for all SQL Server applications as a replacement for an intermediate Level DBA leaving the team.

The intention is to fill this position in the gap between the incumbent DBA leaves, and the position is backfilled, which will take several months.

We cannot afford to not have a resource working on the large and complex applications that we support, including several Tier 1 level applications that belong in the Bureau of Labs, Cancer Registry etc.

As an intermediate-level Database Administrator, this resource will participate in 24x7 software and hardware support for complex applications in several versions of SQL Server, with high availability and Disaster Recovery support, following industry and DTMB development standards.

They will; · Help develop and/or submit for approval, plan for installation, patch management maintenance, upgrades, and support for database systems · Evaluate impacts of change and new technology, recommend solutions to persistent problems, and serve as an Agency Services liaison to external consultants · Follow and enforce database standards, policies, and procedures · Research and draft guidelines within the boundaries of current policies and standards · Monitor space allocation across databases, and perform adjustments in test and development environments, as necessary and as prescribed by predefined standards/guidelines · Calculate disk space requirements for existing and/or new installations of existing business needs · Modify DBMS parameters based on capacity changes · Configure and execute database integrity checks · Monitor for database integrity checks · Install database base management software for development and test environments, and patches and service packs for development and test environments · Monitor and support clustered database environments · Monitor and support database replication and backup environments · Implement strategy to release unused space or repair fragmentation in test and development environments · Execute (run) scripts provided by Systems Analysts or Database Architects/Designers for creating and modifying database objects (tables, views, constraints, indexes, etc.) · Monitor database back-ups to ensure recoverability; troubleshoot backup errors · Monitor database jobs and scheduled processes in development, test, and production environments; participate in troubleshooting · Monitor database environments (using alert logs, trace files, alert mechanisms, and other tools) for issues and problems with database functionality, connectivity, or downtime · Follow standards and guidelines for database space allocation based on best practices and implementation considerations based on business requirements Job Qualifications: · 4+ years of database administration experience, specifically on SQL Server 16 and upwards · 2+ years of experience creating, updating, and maintaining systems documentation · Expertise in HA and DR solutions · Experience with Transparent Data Encryption within SQL Server · A minimum of a Bachelor's Degree in Computer Science, Information Systems, or other relevant field required .
Remote working/work at home options are available for this role.

We are seeking a Lead Industrial Engineer to develop and implement efficient production methods and process controls for new and existing assembly operations. In this hands-on role, you will monitor assembly processes, troubleshoot issues, and drive quality improvements. You will serve as a technical expert on various manufacturing projects, introducing new technologies and establishing sustainable processes for long-term production. Your mission will be to ensure profitability, efficiency, adaptability, responsiveness, and high quality across all products and processes through continuous improvement initiatives.

This position is part of the core team launching new manufacturing technologies at our production facility in Florence, KY. It is a fully on-site role, and relocation assistance is available for candidates who live more than 50 miles from the Florence area. The ideal candidate has experience in high-level assembly, testing, and integration of highly complex electronic hardware infrastructure. This is a senior individual contributor position, requiring someone who can collaborate cross-functionally in a fast-paced, high‑constraint environment to deliver data-driven process improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Develop and implement procedures for complex hardware assemblies to validate system integrity and maintain compliance with industry standards and customer quality specifications.

- This role is operationally focused, working closely with leads within Test Engineering and Quality Engineering to drive process test optimization, improvement and execution to plan.

- Improve manufacturability, reduce cycle times, and enhance reliability of complex server rack assemblies.

- Implement and optimize assembly processes to improve efficiency, reliability, safety, and sustainability.

- Identify and resolve bottlenecks or inefficiencies in production and workflows to maximize FPY, throughput, and quality.

- Support Business Development through assessing the needs of potential customers in conjunction with the Engineering Manager and Engineering Leads.

- Design, configure, and monitor process performance during both manufacturing and operational phases, ensuring processes run within specified parameters.

- Develop and maintain detailed process documentation, including work instructions, flow charts, and control plans for all critical processes.

- Implement process improvements to reduce energy consumption, minimize waste, and lower operational costs while maintaining quality standards.

- Monitor key process parameters to ensure compliance with operational thresholds and promptly address deviations.

- Analyze process data to identify trends, predict failures, and support preventive maintenance strategies for equipment and systems.

- Develop and manage a comprehensive maintenance plan for all process-related equipment and assets, ensuring high uptime and reliability.

- Conduct Critical-to-Quality (CTQ) analyses and risk assessments for all process steps to identify potential failure modes and quality improvement opportunities.

- Own the full lifecycle of process equipment, including selection, commissioning, monitoring performance, troubleshooting issues, and coordinating servicing or upgrades as needed.

- Support the commissioning and validation of new server rack systems and upgrades, ensuring they meet design specifications and integrate smoothly into production.

- Work closely with cross-functional teams (manufacturing, design, quality, and maintenance) and utilize data-driven insights to drive continuous process improvements and implement changes that enhance overall production performance.

REQUIRED QUALIFICATIONS

- Education: Bachelor’s Degree in Industrial Engineering, Mechanical Engineering, Industrial Automation, or a related engineering discipline.

- Experience: 8 years of transferrable experience in a process engineering, manufacturing engineering, or industrial engineering capacity within a manufacturing environment (with Bachelor's Degree) OR 6 years of transferrable experience in a process engineering, manufacturing engineering, or industrial engineering (with Master's Degree). Equivalent combinations of education, training, and relevant experience may be considered.

- Proven experience with complex system assembly in a manufacturing setting, ideally involving computer/server hardware or server rack infrastructure.

- Proficiency with process control systems, instrumentation, and various sensor technologies used in monitoring and automation.

- Demonstrated experience with DMAIC methodology, root cause analysis, and other continuous improvement tools/methodologies (Kaizen, 5-Why, FMEA).

- Excellent analytical skills, with strong communication and technical writing abilities for documenting processes and reporting results.

- Ability to influence cross-functional teams and stakeholders using data-driven insights to drive process changes and improvements.

- Proven ability to excel in a highly constrained, fast-paced production environment while managing multiple priorities and meeting deadlines.

- Hands-on mindset and teamwork orientation, with a willingness to be on the factory floor engaging directly with equipment and processes.

PREFERRED QUALIFICATIONS

- Experience with assembly, testing, and integration of highly complex electronic hardware infrastructure.

- Certification in Six Sigma (Green Belt / Black Belt) or formal training in Lean Manufacturing principles.

- Experience with 3D CAD modeling tools (SolidWorks) for designing fixtures, layouts, or process equipment modifications.

- Familiarity with ISO 9001 quality management standards and related regulatory compliance requirements in a manufacturing setting.

- Familiarity with Building Management Systems (BMS) and Manufacturing Execution Systems (MES), especially as they relate to monitoring environmental controls and production processes.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this job. The employee is frequently required to walk and may lift or carry PCs and test equipment weighing up to 50 lbs. Specific vision abilities required include close vision and extended use of computer monitor screens.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The primary workstation is located on the manufacturing floor, with some time spent in an office setting. The noise level ranges from low to moderate. Required PPE in the manufacturing area includes: composite-toe shoes, hearing protection, protective eyewear, and an ESD vest. The manufacturing floor is modern, climate-controlled, and well-lit.

COMPANY BENEFITS

- Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options

- 401K match

- Employee Stock Purchase Plan

- Paid Time Off

- Tuition Reimbursement

- Life, AD&D, and Disability Insurance

- Commuter Benefits

- Employee Assistance Program

- Pet Insurance

- Adoption Assistance

- Annual Merit Increases

- Community Volunteer Opportunities

Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services. Operating from over 100 facilities in 29 countries, Jabil delivers innovative, integrated, and tailored solutions to customers across a broad range of industries and end-markets, such as automotive, consumer lifestyle and wearable tech, defense and aerospace, connected home and building, industrial and energy, enterprise and infrastructure, healthcare, mobility, packaging and printing.

How will you make an impact?

- As a Site Reliability Technician Leader within Jabil’s Cloud Test Software Development team, you will directly contribute to the daily operations and development of our Cloud Test Platform Infrastructure deployed at multiple production facilities worldwide.

What will you do?

- As the Site Reliability Technician Lead, you will provide the first line response to production issues including but not limited to outages, end user performance, change management, monitoring, improving the efficiency and usability of production test infrastructure and applications, and ensuring all site test infrastructure software and hardware is maintained with the latest updates to ensure high levels of performance and reliability.

How will you get here?

- Sustaining support and maintenance for the manufacturing server (L10) and rack (L11-L12) level test software and infrastructure deployed at our production facilities.

- Support the site’s manufacturing server (L10) and rack (L11-L12) current test infrastructure as well as future expansions planning, deployments, and assembly.

- Maintain manufacturing server (L10) and rack (L11-L12) test infrastructure documentation of installations, upgrades, management.

- Communicate manufacturing test infrastructure enhancements while providing insights based on site operations and uptime challenges.

- Support manufacturing test incident response, analysis, and corrective actions for the site operations.

- Participate in closed loop analysis/responses to factory test failures.

- Perform scheduled preventive maintenance on the test infrastructure, including MDF, IDF, and SUT TORs.

Management & Supervisory Responsibilities:

- Reports to Management

Education:

- BS degree in Electrical/Computer Engineering, Computer Science, or related field.

Experience:

- 1-3 years of software engineering and/or IT operations and infrastructure experience.

- Experience in the following programming/scripting languages:

- Python

- Java

- BASH

- C, C++, experience a plus

- Understanding of Linux fundamentals:

- CentOS

- Ubuntu

- Familiarity with hardware and API solutions for controlling, managing and stressing L10 devices (servers, network and storage SSDs, NVMe):

- IPMI,

- Redfish,

- mprime,

- FIO,

- Linpack,

- ptugen,

- memtester

- Familiarity in the creation and configuration (DHCP, PXE boot, nginx) of Virtual Machines (VMs) using VMWare is a plus

- Experience with leading edge networking systems, hardware, software and protocols including but not limited to enterprise ethernet datacenter switching/routing L1, L2, and L3 (BGP, DHCP Relay, ECMP).

- Arista CloudVision is a plus.

- Experience with networking systems, hardware, software and protocols including but not limited to enterprise ethernet datacenter switching/routing (L1 – L3).

- Demonstrated systematic problem-solving capability, coupled with strong verbal and written communication skills and a sense of ownership and drive.

- Experience working in multi-site and multi-cultural environments.

- Domestic and/or international travel, up to 10%, may be required.

What Can Jabil Offer You?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

- Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options

- 401K Match

- Employee Stock Purchase Plan

- Paid Time Off

- Tuition Reimbursement

- Life, AD&D, and Disability Insurance

- Commuter Benefits

- Employee Assistance Program

- Pet Insurance

- Adoption Assistance

- Annual Merit Increases

- Community Volunteer Opportunities

We are seeking a Lead Industrial Engineer to develop and implement efficient production methods and process controls for new and existing assembly operations. In this hands-on role, you will monitor assembly processes, troubleshoot issues, and drive quality improvements. You will serve as a technical expert on various manufacturing projects, introducing new technologies and establishing sustainable processes for long-term production. Your mission will be to ensure profitability, efficiency, adaptability, responsiveness, and high quality across all products and processes through continuous improvement initiatives.

This position is part of the core team launching new manufacturing technologies at our production facility in Florence, KY. It is a fully on-site role, and relocation assistance is available for candidates who live more than 50 miles from the Florence area. The ideal candidate has experience in high-level assembly, testing, and integration of highly complex electronic hardware infrastructure. This is a senior individual contributor position, requiring someone who can collaborate cross-functionally in a fast-paced, high‑constraint environment to deliver data-driven process improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Develop and implement procedures for complex hardware assemblies to validate system integrity and maintain compliance with industry standards and customer quality specifications.

- This role is operationally focused, working closely with leads within Test Engineering and Quality Engineering to drive process test optimization, improvement and execution to plan.

- Improve manufacturability, reduce cycle times, and enhance reliability of complex server rack assemblies.

- Implement and optimize assembly processes to improve efficiency, reliability, safety, and sustainability.

- Identify and resolve bottlenecks or inefficiencies in production and workflows to maximize FPY, throughput, and quality.

- Support Business Development through assessing the needs of potential customers in conjunction with the Engineering Manager and Engineering Leads.

- Design, configure, and monitor process performance during both manufacturing and operational phases, ensuring processes run within specified parameters.

- Develop and maintain detailed process documentation, including work instructions, flow charts, and control plans for all critical processes.

- Implement process improvements to reduce energy consumption, minimize waste, and lower operational costs while maintaining quality standards.

- Monitor key process parameters to ensure compliance with operational thresholds and promptly address deviations.

- Analyze process data to identify trends, predict failures, and support preventive maintenance strategies for equipment and systems.

- Develop and manage a comprehensive maintenance plan for all process-related equipment and assets, ensuring high uptime and reliability.

- Conduct Critical-to-Quality (CTQ) analyses and risk assessments for all process steps to identify potential failure modes and quality improvement opportunities.

- Own the full lifecycle of process equipment, including selection, commissioning, monitoring performance, troubleshooting issues, and coordinating servicing or upgrades as needed.

- Support the commissioning and validation of new server rack systems and upgrades, ensuring they meet design specifications and integrate smoothly into production.

- Work closely with cross-functional teams (manufacturing, design, quality, and maintenance) and utilize data-driven insights to drive continuous process improvements and implement changes that enhance overall production performance.

REQUIRED QUALIFICATIONS

- Education: Bachelor’s Degree in Industrial Engineering, Mechanical Engineering, Industrial Automation, or a related engineering discipline.

- Experience: 8 years of transferrable experience in a process engineering, manufacturing engineering, or industrial engineering capacity within a manufacturing environment (with Bachelor's Degree) OR 6 years of transferrable experience in a process engineering, manufacturing engineering, or industrial engineering (with Master's Degree). Equivalent combinations of education, training, and relevant experience may be considered.

- Proven experience with complex system assembly in a manufacturing setting, ideally involving computer/server hardware or server rack infrastructure.

- Proficiency with process control systems, instrumentation, and various sensor technologies used in monitoring and automation.

- Demonstrated experience with DMAIC methodology, root cause analysis, and other continuous improvement tools/methodologies (Kaizen, 5-Why, FMEA).

- Excellent analytical skills, with strong communication and technical writing abilities for documenting processes and reporting results.

- Ability to influence cross-functional teams and stakeholders using data-driven insights to drive process changes and improvements.

- Proven ability to excel in a highly constrained, fast-paced production environment while managing multiple priorities and meeting deadlines.

- Hands-on mindset and teamwork orientation, with a willingness to be on the factory floor engaging directly with equipment and processes.

PREFERRED QUALIFICATIONS

- Experience with assembly, testing, and integration of highly complex electronic hardware infrastructure.

- Certification in Six Sigma (Green Belt / Black Belt) or formal training in Lean Manufacturing principles.

- Experience with 3D CAD modeling tools (SolidWorks) for designing fixtures, layouts, or process equipment modifications.

- Familiarity with ISO 9001 quality management standards and related regulatory compliance requirements in a manufacturing setting.

- Familiarity with Building Management Systems (BMS) and Manufacturing Execution Systems (MES), especially as they relate to monitoring environmental controls and production processes.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this job. The employee is frequently required to walk and may lift or carry PCs and test equipment weighing up to 50 lbs. Specific vision abilities required include close vision and extended use of computer monitor screens.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The primary workstation is located on the manufacturing floor, with some time spent in an office setting. The noise level ranges from low to moderate. Required PPE in the manufacturing area includes: composite-toe shoes, hearing protection, protective eyewear, and an ESD vest. The manufacturing floor is modern, climate-controlled, and well-lit.

COMPANY BENEFITS

- Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options

- 401K match

- Employee Stock Purchase Plan

- Paid Time Off

- Tuition Reimbursement

- Life, AD&D, and Disability Insurance

- Commuter Benefits

- Employee Assistance Program

- Pet Insurance

- Adoption Assistance

- Annual Merit Increases

- Community Volunteer Opportunities

We are seeking a Lead Industrial Engineer to develop and implement efficient production methods and process controls for new and existing assembly operations. In this hands-on role, you will monitor assembly processes, troubleshoot issues, and drive quality improvements. You will serve as a technical expert on various manufacturing projects, introducing new technologies and establishing sustainable processes for long-term production. Your mission will be to ensure profitability, efficiency, adaptability, responsiveness, and high quality across all products and processes through continuous improvement initiatives.

This position is part of the core team launching new manufacturing technologies at our production facility in Florence, KY. It is a fully on-site role, and relocation assistance is available for candidates who live more than 50 miles from the Florence area. The ideal candidate has experience in high-level assembly, testing, and integration of highly complex electronic hardware infrastructure. This is a senior individual contributor position, requiring someone who can collaborate cross-functionally in a fast-paced, high‑constraint environment to deliver data-driven process improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Develop and implement procedures for complex hardware assemblies to validate system integrity and maintain compliance with industry standards and customer quality specifications.

- This role is operationally focused, working closely with leads within Test Engineering and Quality Engineering to drive process test optimization, improvement and execution to plan.

- Improve manufacturability, reduce cycle times, and enhance reliability of complex server rack assemblies.

- Implement and optimize assembly processes to improve efficiency, reliability, safety, and sustainability.

- Identify and resolve bottlenecks or inefficiencies in production and workflows to maximize FPY, throughput, and quality.

- Support Business Development through assessing the needs of potential customers in conjunction with the Engineering Manager and Engineering Leads.

- Design, configure, and monitor process performance during both manufacturing and operational phases, ensuring processes run within specified parameters.

- Develop and maintain detailed process documentation, including work instructions, flow charts, and control plans for all critical processes.

- Implement process improvements to reduce energy consumption, minimize waste, and lower operational costs while maintaining quality standards.

- Monitor key process parameters to ensure compliance with operational thresholds and promptly address deviations.

- Analyze process data to identify trends, predict failures, and support preventive maintenance strategies for equipment and systems.

- Develop and manage a comprehensive maintenance plan for all process-related equipment and assets, ensuring high uptime and reliability.

- Conduct Critical-to-Quality (CTQ) analyses and risk assessments for all process steps to identify potential failure modes and quality improvement opportunities.

- Own the full lifecycle of process equipment, including selection, commissioning, monitoring performance, troubleshooting issues, and coordinating servicing or upgrades as needed.

- Support the commissioning and validation of new server rack systems and upgrades, ensuring they meet design specifications and integrate smoothly into production.

- Work closely with cross-functional teams (manufacturing, design, quality, and maintenance) and utilize data-driven insights to drive continuous process improvements and implement changes that enhance overall production performance.

REQUIRED QUALIFICATIONS

- Education: Bachelor’s Degree in Industrial Engineering, Mechanical Engineering, Industrial Automation, or a related engineering discipline.

- Experience: 8 years of transferrable experience in a process engineering, manufacturing engineering, or industrial engineering capacity within a manufacturing environment (with Bachelor's Degree) OR 6 years of transferrable experience in a process engineering, manufacturing engineering, or industrial engineering (with Master's Degree). Equivalent combinations of education, training, and relevant experience may be considered.

- Proven experience with complex system assembly in a manufacturing setting, ideally involving computer/server hardware or server rack infrastructure.

- Proficiency with process control systems, instrumentation, and various sensor technologies used in monitoring and automation.

- Demonstrated experience with DMAIC methodology, root cause analysis, and other continuous improvement tools/methodologies (Kaizen, 5-Why, FMEA).

- Excellent analytical skills, with strong communication and technical writing abilities for documenting processes and reporting results.

- Ability to influence cross-functional teams and stakeholders using data-driven insights to drive process changes and improvements.

- Proven ability to excel in a highly constrained, fast-paced production environment while managing multiple priorities and meeting deadlines.

- Hands-on mindset and teamwork orientation, with a willingness to be on the factory floor engaging directly with equipment and processes.

PREFERRED QUALIFICATIONS

- Experience with assembly, testing, and integration of highly complex electronic hardware infrastructure.

- Certification in Six Sigma (Green Belt / Black Belt) or formal training in Lean Manufacturing principles.

- Experience with 3D CAD modeling tools (SolidWorks) for designing fixtures, layouts, or process equipment modifications.

- Familiarity with ISO 9001 quality management standards and related regulatory compliance requirements in a manufacturing setting.

- Familiarity with Building Management Systems (BMS) and Manufacturing Execution Systems (MES), especially as they relate to monitoring environmental controls and production processes.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this job. The employee is frequently required to walk and may lift or carry PCs and test equipment weighing up to 50 lbs. Specific vision abilities required include close vision and extended use of computer monitor screens.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The primary workstation is located on the manufacturing floor, with some time spent in an office setting. The noise level ranges from low to moderate. Required PPE in the manufacturing area includes: composite-toe shoes, hearing protection, protective eyewear, and an ESD vest. The manufacturing floor is modern, climate-controlled, and well-lit.

COMPANY BENEFITS

- Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options

- 401K match

- Employee Stock Purchase Plan

- Paid Time Off

- Tuition Reimbursement

- Life, AD&D, and Disability Insurance

- Commuter Benefits

- Employee Assistance Program

- Pet Insurance

- Adoption Assistance

- Annual Merit Increases

- Community Volunteer Opportunities

Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services. Operating from over 100 facilities in 29 countries, Jabil delivers innovative, integrated, and tailored solutions to customers across a broad range of industries and end-markets, such as automotive, consumer lifestyle and wearable tech, defense and aerospace, connected home and building, industrial and energy, enterprise and infrastructure, healthcare, mobility, packaging and printing.

How will you make an impact?

- As a Site Reliability Technician Leader within Jabil’s Cloud Test Software Development team, you will directly contribute to the daily operations and development of our Cloud Test Platform Infrastructure deployed at multiple production facilities worldwide.

What will you do?

- As the Site Reliability Technician Lead, you will provide the first line response to production issues including but not limited to outages, end user performance, change management, monitoring, improving the efficiency and usability of production test infrastructure and applications, and ensuring all site test infrastructure software and hardware is maintained with the latest updates to ensure high levels of performance and reliability.

How will you get here?

- Sustaining support and maintenance for the manufacturing server (L10) and rack (L11-L12) level test software and infrastructure deployed at our production facilities.

- Support the site’s manufacturing server (L10) and rack (L11-L12) current test infrastructure as well as future expansions planning, deployments, and assembly.

- Maintain manufacturing server (L10) and rack (L11-L12) test infrastructure documentation of installations, upgrades, management.

- Communicate manufacturing test infrastructure enhancements while providing insights based on site operations and uptime challenges.

- Support manufacturing test incident response, analysis, and corrective actions for the site operations.

- Participate in closed loop analysis/responses to factory test failures.

- Perform scheduled preventive maintenance on the test infrastructure, including MDF, IDF, and SUT TORs.

Management & Supervisory Responsibilities:

- Reports to Management

Education:

- BS degree in Electrical/Computer Engineering, Computer Science, or related field.

Experience:

- 1-3 years of software engineering and/or IT operations and infrastructure experience.

- Experience in the following programming/scripting languages:

- Python

- Java

- BASH

- C, C++, experience a plus

- Understanding of Linux fundamentals:

- CentOS

- Ubuntu

- Familiarity with hardware and API solutions for controlling, managing and stressing L10 devices (servers, network and storage SSDs, NVMe):

- IPMI,

- Redfish,

- mprime,

- FIO,

- Linpack,

- ptugen,

- memtester

- Familiarity in the creation and configuration (DHCP, PXE boot, nginx) of Virtual Machines (VMs) using VMWare is a plus

- Experience with leading edge networking systems, hardware, software and protocols including but not limited to enterprise ethernet datacenter switching/routing L1, L2, and L3 (BGP, DHCP Relay, ECMP).

- Arista CloudVision is a plus.

- Experience with networking systems, hardware, software and protocols including but not limited to enterprise ethernet datacenter switching/routing (L1 – L3).

- Demonstrated systematic problem-solving capability, coupled with strong verbal and written communication skills and a sense of ownership and drive.

- Experience working in multi-site and multi-cultural environments.

- Domestic and/or international travel, up to 10%, may be required.

What Can Jabil Offer You?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

- Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options

- 401K Match

- Employee Stock Purchase Plan

- Paid Time Off

- Tuition Reimbursement

- Life, AD&D, and Disability Insurance

- Commuter Benefits

- Employee Assistance Program

- Pet Insurance

- Adoption Assistance

- Annual Merit Increases

- Community Volunteer Opportunities

Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services. Operating from over 100 facilities in 29 countries, Jabil delivers innovative, integrated, and tailored solutions to customers across a broad range of industries and end-markets, such as automotive, consumer lifestyle and wearable tech, defense and aerospace, connected home and building, industrial and energy, enterprise and infrastructure, healthcare, mobility, packaging and printing.

How will you make an impact?

- As a Site Reliability Technician within Jabil’s Cloud Test Software Development team, you will directly contribute to the daily operations and development of our Cloud Test Platform Infrastructure deployed at multiple production facilities worldwide.

What will you do?

- As the Site Reliability Technician, you will provide the first line response to production issues including but not limited to outages, end user performance, change management, monitoring, improving the efficiency and usability of production test infrastructure and applications, and ensuring all site test infrastructure software and hardware is maintained with the latest updates to ensure high levels of performance and reliability.

How will you get here?

- Sustaining support and maintenance for the manufacturing server (L10) and rack (L11-L12) level test software and infrastructure deployed at our production facilities.

- Support the site’s manufacturing server (L10) and rack (L11-L12) current test infrastructure as well as future expansions planning, deployments, and assembly.

- Maintain manufacturing server (L10) and rack (L11-L12) test infrastructure documentation of installations, upgrades, and management.

- Communicate manufacturing test infrastructure enhancements while providing insights based on site operations and uptime challenges.

- Support manufacturing test incident response, analysis, and corrective actions for the site operations.

- Participate in closed loop analysis/responses to factory test failures.

- Perform scheduled preventive maintenance on the test infrastructure, including MDF, IDF, and SUT TORs.

Experience:

- Experience in the following programming/scripting languages:

- Python,

- Java,

- BASH,

- C, C++, experience a plus

- Understanding of Linux fundamentals:

- CentOS

- Ubuntu

- Familiarity with hardware and API solutions for controlling, managing and stressing L10 devices (servers, network and storage SSDs, NVMe):

- IPMI,

- Redfish,

- mprime,

- FIO,

- Linpack,

- ptugen,

- memtester

- Familiarity in the creation and configuration (DHCP, PXE boot, nginx) of Virtual Machines (VMs) using VMWare is a plus.

- Experience with leading edge networking systems, hardware, software and protocols including but not limited to enterprise ethernet datacenter switching/routing L1, L2, and L3 (BGP, DHCP Relay, ECMP).

- Arista CloudVision is a plus.

- Experience with networking systems, hardware, software and protocols including but not limited to enterprise ethernet datacenter switching/routing (L1 – L3).

- Demonstrated systematic problem-solving capability, coupled with strong communication skills and a sense of ownership and drive.

What Can Jabil Offer You?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

- Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options

- 401K Match

- Employee Stock Purchase Plan

- Paid Time Off

- Tuition Reimbursement

- Life, AD&D, and Disability Insurance

- Commuter Benefits

- Employee Assistance Program

- Pet Insurance

- Adoption Assistance

- Annual Merit Increases

- Community Volunteer Opportunities

We are seeking a Lead Industrial Engineer to develop and implement efficient production methods and process controls for new and existing assembly operations. In this hands-on role, you will monitor assembly processes, troubleshoot issues, and drive quality improvements. You will serve as a technical expert on various manufacturing projects, introducing new technologies and establishing sustainable processes for long-term production. Your mission will be to ensure profitability, efficiency, adaptability, responsiveness, and high quality across all products and processes through continuous improvement initiatives.

This position is part of the core team launching new manufacturing technologies at our production facility in Florence, KY. It is a fully on-site role, and relocation assistance is available for candidates who live more than 50 miles from the Florence area. The ideal candidate has experience in high-level assembly, testing, and integration of highly complex electronic hardware infrastructure. This is a senior individual contributor position, requiring someone who can collaborate cross-functionally in a fast-paced, high‑constraint environment to deliver data-driven process improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Develop and implement procedures for complex hardware assemblies to validate system integrity and maintain compliance with industry standards and customer quality specifications.

- This role is operationally focused, working closely with leads within Test Engineering and Quality Engineering to drive process test optimization, improvement and execution to plan.

- Improve manufacturability, reduce cycle times, and enhance reliability of complex server rack assemblies.

- Implement and optimize assembly processes to improve efficiency, reliability, safety, and sustainability.

- Identify and resolve bottlenecks or inefficiencies in production and workflows to maximize FPY, throughput, and quality.

- Support Business Development through assessing the needs of potential customers in conjunction with the Engineering Manager and Engineering Leads.

- Design, configure, and monitor process performance during both manufacturing and operational phases, ensuring processes run within specified parameters.

- Develop and maintain detailed process documentation, including work instructions, flow charts, and control plans for all critical processes.

- Implement process improvements to reduce energy consumption, minimize waste, and lower operational costs while maintaining quality standards.

- Monitor key process parameters to ensure compliance with operational thresholds and promptly address deviations.

- Analyze process data to identify trends, predict failures, and support preventive maintenance strategies for equipment and systems.

- Develop and manage a comprehensive maintenance plan for all process-related equipment and assets, ensuring high uptime and reliability.

- Conduct Critical-to-Quality (CTQ) analyses and risk assessments for all process steps to identify potential failure modes and quality improvement opportunities.

- Own the full lifecycle of process equipment, including selection, commissioning, monitoring performance, troubleshooting issues, and coordinating servicing or upgrades as needed.

- Support the commissioning and validation of new server rack systems and upgrades, ensuring they meet design specifications and integrate smoothly into production.

- Work closely with cross-functional teams (manufacturing, design, quality, and maintenance) and utilize data-driven insights to drive continuous process improvements and implement changes that enhance overall production performance.

REQUIRED QUALIFICATIONS

- Education: Bachelor’s Degree in Industrial Engineering, Mechanical Engineering, Industrial Automation, or a related engineering discipline.

- Experience: 8 years of transferrable experience in a process engineering, manufacturing engineering, or industrial engineering capacity within a manufacturing environment (with Bachelor's Degree) OR 6 years of transferrable experience in a process engineering, manufacturing engineering, or industrial engineering (with Master's Degree). Equivalent combinations of education, training, and relevant experience may be considered.

- Proven experience with complex system assembly in a manufacturing setting, ideally involving computer/server hardware or server rack infrastructure.

- Proficiency with process control systems, instrumentation, and various sensor technologies used in monitoring and automation.

- Demonstrated experience with DMAIC methodology, root cause analysis, and other continuous improvement tools/methodologies (Kaizen, 5-Why, FMEA).

- Excellent analytical skills, with strong communication and technical writing abilities for documenting processes and reporting results.

- Ability to influence cross-functional teams and stakeholders using data-driven insights to drive process changes and improvements.

- Proven ability to excel in a highly constrained, fast-paced production environment while managing multiple priorities and meeting deadlines.

- Hands-on mindset and teamwork orientation, with a willingness to be on the factory floor engaging directly with equipment and processes.

PREFERRED QUALIFICATIONS

- Experience with assembly, testing, and integration of highly complex electronic hardware infrastructure.

- Certification in Six Sigma (Green Belt / Black Belt) or formal training in Lean Manufacturing principles.

- Experience with 3D CAD modeling tools (SolidWorks) for designing fixtures, layouts, or process equipment modifications.

- Familiarity with ISO 9001 quality management standards and related regulatory compliance requirements in a manufacturing setting.

- Familiarity with Building Management Systems (BMS) and Manufacturing Execution Systems (MES), especially as they relate to monitoring environmental controls and production processes.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this job. The employee is frequently required to walk and may lift or carry PCs and test equipment weighing up to 50 lbs. Specific vision abilities required include close vision and extended use of computer monitor screens.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The primary workstation is located on the manufacturing floor, with some time spent in an office setting. The noise level ranges from low to moderate. Required PPE in the manufacturing area includes: composite-toe shoes, hearing protection, protective eyewear, and an ESD vest. The manufacturing floor is modern, climate-controlled, and well-lit.

COMPANY BENEFITS

- Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options

- 401K match

- Employee Stock Purchase Plan

- Paid Time Off

- Tuition Reimbursement

- Life, AD&D, and Disability Insurance

- Commuter Benefits

- Employee Assistance Program

- Pet Insurance

- Adoption Assistance

- Annual Merit Increases

- Community Volunteer Opportunities

Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services. Operating from over 100 facilities in 29 countries, Jabil delivers innovative, integrated, and tailored solutions to customers across a broad range of industries and end-markets, such as automotive, consumer lifestyle and wearable tech, defense and aerospace, connected home and building, industrial and energy, enterprise and infrastructure, healthcare, mobility, packaging and printing.

How will you make an impact?

- As a Site Reliability Technician within Jabil’s Cloud Test Software Development team, you will directly contribute to the daily operations and development of our Cloud Test Platform Infrastructure deployed at multiple production facilities worldwide.

Working Hours:

- 12 HOUR SHIFT

- 6 AM TO 6 PM

- Sunday, Monday, Tuesday, Alternating Wednesdays

What will you do?

- As the Site Reliability Technician, you will provide the first line response to production issues including but not limited to outages, end user performance, change management, monitoring, improving the efficiency and usability of production test infrastructure and applications, and ensuring all site test infrastructure software and hardware is maintained with the latest updates to ensure high levels of performance and reliability.

How will you get here?

- Sustaining support and maintenance for the manufacturing server (L10) and rack (L11-L12) level test software and infrastructure deployed at our production facilities.

- Support the site’s manufacturing server (L10) and rack (L11-L12) current test infrastructure as well as future expansion planning, deployments, and assembly.

- Maintain manufacturing server (L10) and rack (L11-L12) test infrastructure documentation of installations, upgrades, and management.

- Communicate manufacturing test infrastructure enhancements while providing insights based on site operations and uptime challenges.

- Support manufacturing test incident response, analysis, and corrective actions for the site operations.

- Participate in closed loop analysis/responses to factory test failures.

- Perform scheduled preventive maintenance on the test infrastructure, including MDF, IDF, and SUT TORs

Experience:

- Experience in the following programming/scripting languages:

- Python,

- Java,

- BASH,

- C, C++, experience a plus

- Understanding of Linux fundamentals:

- CentOS

- Ubuntu

- Familiarity with hardware and API solutions for controlling, managing and stressing L10 devices (servers, network and storage SSDs, NVMe):

- IPMI,

- Redfish,

- mprime,

- FIO,

- Linpack,

- ptugen,

- memtester

- Familiarity in the creation and configuration (DHCP, PXE boot, nginx) of Virtual Machines (VMs) using VMWare is a plus.

- Experience with leading edge networking systems, hardware, software, and protocols including but not limited to enterprise ethernet datacenter switching/routing L1, L2, and L3 (BGP, DHCP Relay, ECMP). Arista CloudVision is a plus.

- Experience with networking systems, hardware, software, and protocols including but not limited to enterprise ethernet datacenter switching/routing (L1 – L3). · Demonstrated systematic problem-solving capability, coupled with effective communication skills and a sense of ownership and drive.

What Can Jabil Offer You?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

- Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options

- 401K Match

- Employee Stock Purchase Plan

- Paid Time Off

- Tuition Reimbursement

- Life, AD&D, and Disability Insurance

- Commuter Benefits

- Employee Assistance Program

- Pet Insurance

- Adoption Assistance

- Annual Merit Increases

- Community Volunteer Opportunities

Operating from over 100 facilities in 29 countries, Jabil delivers innovative, integrated, and tailored solutions to customers across a broad range of industries and end-markets, such as automotive, consumer lifestyle and wearable tech, defense and aerospace, connected home and building, industrial and energy, enterprise and infrastructure, healthcare, mobility, packaging and printing.

How will you make an impact?

- Jabil is seeking a Sr. Manufacturing Cloud Test Development Engineer who will directly contribute to the transformative growth within our Enterprise and Infrastructure division by applying unique and innovative approaches to solving problems within a large-scale software production environment.

- The Software Test Development Engineer plays a vital role in ensuring the quality and reliability of hardware products, contributing to the overall success of the manufacturing process and customer satisfaction.

- You will be responsible for contributing to the end-to-end architecture, definition, development and production deployment of production software applications and infrastructure spanning multiple customers and manufacturing regions.

- As the Sr. Manufacturing Cloud Test Development Engineer, you will also be responsible for interfacing internal engineering, manufacturing and quality teams and our end customers to ensure your software deliverables meet the rigorous standards of Jabil’s world-class manufacturing environments.

What will you do?

Test System Development:

- Design and develop test systems and procedures for manufacturing processes. This includes creating test plans, test cases, and test scripts to assess the functionality and performance of hardware components or devices such as

- motherboard,

- memory,

- CPU, storage (SSD, HDD, NVMe) and

- PCIE devices (NIC, GPU, Mezz cards, RAID cards)

Test Software Development:

- Create, validate, release, and maintain test software and scripts that automate the testing process. This software may include code for controlling test equipment, collecting, and analyzing data, and generating test reports.

Sustaining Test:

- Support and maintenance for the manufacturing server (L10) and rack (L11) level test software and infrastructure deployed at our production facilities, including the implementation of minor system configuration changes (new IPNs).

Documentation:

- Maintain comprehensive manufacturing server (L10) and rack (L11) documentation of test procedures, specifications, and Infrastructure.

Collaboration:

- Work closely with cross-functional teams, including hardware engineers, manufacturing engineers, and quality assurance personnel, to ensure alignment on testing requirements and quality standards.

Continuous Learning:

- Stay updated on the latest advancements in testing technologies, methodologies, and industry best practices to keep manufacturing processes competitive and up to date.

- Definition and collaboration on overall test infrastructure and application architectures.

Management & Supervisory Responsibilities

- Reports to Management

How will you get here?

- Expertise in the following programming/scripting languages:

- Python,

- BASH,

- C, C++, experience a plus

- Linux development expertise with a solid understanding of its fundamentals:

- CentOS

- Ubuntu

- Expertise with hardware and API solutions for controlling, managing, and stressing L10 devices (servers, network, and storage SSDs, NVMe):

- IPMI,

- Redfish,

- mprime,

- FIO,

- Linpack,

- ptugen,

- memtester

- Expertise in the creation and configuration (DHCP, PXE boot, nginx) of Virtual Machines (VMs), VMWare preferred.

- Expertise with leading edge networking systems, hardware, software, and protocols including but not limited to enterprise ethernet datacenter switching/routing L1, L2, and L3 (BGP, DHCP Relay, ECMP). Arista CloudVision is a plus.

- Experience with code versioning tools (Git preferred).

- Strong knowledge of professional software engineering practices for the complete software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.

Education:

- BS degree in Electrical/Computer Engineering, Computer Science, or related field. MS preferred.

Experience:

- 5-8 years’ experience in software manufacturing test development/sustaining with enterprise server, storage, or networking products.

- Excellent verbal and written communication skills.

- Experience working in multi-site and multi-cultural environments.

- Domestic and/or international travel, up to 10%, may be required.

What Can Jabil Offer You?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

- Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options

- 401K Match

- Employee Stock Purchase Plan

- Paid Time Off

- Tuition Reimbursement

- Life, AD&D, and Disability Insurance

- Commuter Benefits

- Employee Assistance Program

- Pet Insurance

- Adoption Assistance

- Annual Merit Increases

- Community Volunteer Opportunities

Operating from over 100 facilities in 29 countries, Jabil delivers innovative, integrated, and tailored solutions to customers across a broad range of industries and end-markets, such as automotive, consumer lifestyle and wearable tech, defense and aerospace, connected home and building, industrial and energy, enterprise and infrastructure, healthcare, mobility, packaging and printing.

How will you make an impact?

- Jabil is seeking a Sr. Manufacturing Cloud Test Development Engineer who will directly contribute to the transformative growth within our Enterprise and Infrastructure division by applying unique and innovative approaches to solving problems within a large-scale software production environment.

- The Software Test Development Engineer plays a vital role in ensuring the quality and reliability of hardware products, contributing to the overall success of the manufacturing process and customer satisfaction.

- You will be responsible for contributing to the end-to-end architecture, definition, development and production deployment of production software applications and infrastructure spanning multiple customers and manufacturing regions.

- As the Sr. Manufacturing Cloud Test Development Engineer, you will also be responsible for interfacing internal engineering, manufacturing and quality teams and our end customers to ensure your software deliverables meet the rigorous standards of Jabil’s world-class manufacturing environments.

What will you do?

Test System Development:

- Design and develop test systems and procedures for manufacturing processes. This includes creating test plans, test cases, and test scripts to assess the functionality and performance of hardware components or devices such as

- motherboard,

- memory,

- CPU, storage (SSD, HDD, NVMe) and

- PCIE devices (NIC, GPU, Mezz cards, RAID cards)

Test Software Development:

- Create, validate, release, and maintain test software and scripts that automate the testing process. This software may include code for controlling test equipment, collecting, and analyzing data, and generating test reports.

Sustaining Test:

- Support and maintenance for the manufacturing server (L10) and rack (L11) level test software and infrastructure deployed at our production facilities, including the implementation of minor system configuration changes (new IPNs).

Documentation:

- Maintain comprehensive manufacturing server (L10) and rack (L11) documentation of test procedures, specifications, and Infrastructure.

Collaboration:

- Work closely with cross-functional teams, including hardware engineers, manufacturing engineers, and quality assurance personnel, to ensure alignment on testing requirements and quality standards.

Continuous Learning:

- Stay updated on the latest advancements in testing technologies, methodologies, and industry best practices to keep manufacturing processes competitive and up to date.

- Definition and collaboration on overall test infrastructure and application architectures.

Management & Supervisory Responsibilities

- Reports to Management

How will you get here?

- Expertise in the following programming/scripting languages:

- Python,

- BASH,

- C, C++, experience a plus

- Linux development expertise with a solid understanding of its fundamentals:

- CentOS

- Ubuntu

- Expertise with hardware and API solutions for controlling, managing, and stressing L10 devices (servers, network, and storage SSDs, NVMe):

- IPMI,

- Redfish,

- mprime,

- FIO,

- Linpack,

- ptugen,

- memtester

- Expertise in the creation and configuration (DHCP, PXE boot, nginx) of Virtual Machines (VMs), VMWare preferred.

- Expertise with leading edge networking systems, hardware, software, and protocols including but not limited to enterprise ethernet datacenter switching/routing L1, L2, and L3 (BGP, DHCP Relay, ECMP). Arista CloudVision is a plus.

- Experience with code versioning tools (Git preferred).

- Strong knowledge of professional software engineering practices for the complete software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.

Education:

- BS degree in Electrical/Computer Engineering, Computer Science, or related field. MS preferred.

Experience:

- 5-8 years’ experience in software manufacturing test development/sustaining with enterprise server, storage, or networking products.

- Excellent verbal and written communication skills.

- Experience working in multi-site and multi-cultural environments.

- Domestic and/or international travel, up to 10%, may be required.

What Can Jabil Offer You?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

- Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options

- 401K Match

- Employee Stock Purchase Plan

- Paid Time Off

- Tuition Reimbursement

- Life, AD&D, and Disability Insurance

- Commuter Benefits

- Employee Assistance Program

- Pet Insurance

- Adoption Assistance

- Annual Merit Increases

- Community Volunteer Opportunities

REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners Enterprise Technology Services Division is seeking qualified candidates for Systems Network Analyst, Senior.We are looking for an experienced Network Specialist to design, implement, and maintain our network infrastructure. This role involves managing routers, switches, firewalls, and VoIP systems, as well as supporting hybrid cloud networking and ensuring compliance with security standards. The ideal candidate will have strong technical expertise, problem-solving skills, and the ability to manage complex network projects.

This position is not remote.

This job announcement will remain open until a sufficient number of applications are received.

Benefits of Broward County Employment

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Tuition Reimbursement (Up to 2K annually)

Up to 40 hours of Job Basis Leave for eligible positions

Paid Parental Leave

Health Benefits

High Deductible Health Plan - bi-weekly premiums: Employee $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan - bi-weekly premiums: Employee $82.58 / Family $286.79

Florida Retirement System (FRS) - Pension or Investment Plan

457 Deferred Compensation county matches up to $2,000 a year.

General Description
Performs advanced professional, technical and analytical work with administrative responsibility in automation systems implementation and development.
Works independently, under limited supervision, reporting major activities through periodic meetings.
Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects. Design and deploy multi-vendor LAN/WAN architectures.

Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop protocol and communication problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.

Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.

Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.

Performs analysis of systems designs related to networking, wifi and security; develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community. Proactive analysis using SNMP, NetFlow, and Wireshark. Develop analysis via Python and Ansible for configuration.

Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support. Integrate hybrid networking with AWS VPC and Azure VNet.

Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.

Ensures maintenance of NIST/HIPAA standards and network hardening.

Minimum Education and Experience Requirements
Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years of experience in supporting users through analyzing, diagnosing and resolving computer systems issues related to desktop/laptop protocols and communication problems or closely related experience.

Special Certifications and Licenses
None.

Preferences

-Two or more CompTIA Certifications or Equivalent
-2 years of experience with Wi-Fi setup and Configurations
-Experience with Cisco, Fortinet and Meraki
-Network + Certification or Equivalent
-4 years working in a help desk environment
-2 years of experience with Wi-Fi setup and Configurations

SCOPE OF WORK

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects.

Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop computer problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.

Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.

Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.

Performs analyses of systems designs, develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community.

Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support.

Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.

This position may require localized travel throughout Broward County for the purposes of field services or onsite visits for items that cannot be supported remotely.

Performs related work as assigned.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs medium work that involves walking, standing, stooping or lifting all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks involving very close tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to electrical shocks.

SPECIAL INFORMATION

Competencies

• Tech Savvy

Anticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.

• Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

• Cultivates Innovation

Creates new and better ways for the organization to be successful. Constantly looks for new ideas and innovative ways of doing things; makes the effort to get involved in new areas. Offers original ideas and promising new solutions.

• Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.

• Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

• Courage

Steps up to address difficult issues, saying what needs to be said. Shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.

• Self-Development

Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.
County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.
Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Title: Infrastructure Security Engineer

Location: Remote

Duration: 12 Months (Possibility of extension)

Job Description:

Your Team & Role As an Infrastructure Security Engineer for the Global Technology Workforce Identity and Access Management (IAM) Team, you will partner with technology leads and engineers to develop and improve IAM solutions. You will design, test, and engineer new and existing solutions and streamline our day-to-day workflows, and help the Identity engineering team to meet project timelines and complete net new business as usual (BAU) work. The work will be around Security and Engineering of our Tier Zero Identity platform and Active Directory Domain Services (AD DS) systems.

Here is What You Can Expect on a Typical Day:

• 
  
• Develop high quality, well documented engineering configuration and infrastructure solutions that adhere to all applicable clients security standards
  
• Ensure product and infrastructure security is maintained throughout the system lifecycle, integrating new security features, patches, and updates into existing environments
  
• Collaborate with tech leads in understanding system requirements, defining stories, creation of technical designs, and deployment of solutions
  
• Support engineering and other team members to understand systems end-to-end and deliver robust solutions that support positive business impact
  
• Write scripts and automation code to support areas such as operational excellence, production validation, and security for our Windows servers and identity infrastructure platform
  
• Research problems discovered internally or by stakeholders and consumers, ideate and develop solutions to mitigate without negative impact to the business
  
• Bring an applied understanding of relevant and emerging technologies, begin to identify opportunities to provide input to the team and coach others, and embed learning and innovation in the day-to-day
  
• Work on complex problems in which analysis of situations or data requires an in-depth evaluation of various factors
  
• Use programming languages including but not limited to PowerShell, Terraform, ARM templates, etc.
  

The work requires a minimum of 5-8 years of experience in the following areas:

• 
  
• Infrastructure: Hyper-V and Windows Server Operating systems
  
• Observability: System Center Operations Manager (SCOM) / Azure Monitoring
  
• Configuration: System Center Configuration Manager (SCCM) / Azure Arc
  
• Identity: Active Directory Domain Services (AD DS) / Microsoft Entra ID
  
• Automation: PowerShell, Infrastructure and Configuration as Code (e.g. Chef, Ansible)
  
• Databases: SQL Server
  

Experience in:

Triaging and troubleshooting identity and infrastructure issues

Development of Automation and Deployments for Hyper-V and Windows Server Infrastructure

Automated testing and validation to support non-production and production changes

Writing clear engineering and system documentation (e.g. in Confluence)

Job Title: Engineering Technician II - Camera Imaging Lab

Location: San Diego, CA (Onsite)

Duration: 6+ Months

Job Overview:

Client is seeking an Engineering Technician II to support the Camera Image Quality (IQ) engineering team in San Diego. This role will focus on capturing photo and video data, analyzing image quality, and maintaining imaging databases used for camera development and evaluation.

The ideal candidate will assist engineers in camera testing, data analysis, and lab operations, while utilizing tools such as Python, Android Debug Bridge (ADB), and image/video analysis software.

Key Responsibilities:

• 
  
• Photo & Video Capture and Imaging Data Management
  
• Capture high-quality photos and videos using camera devices (primarily smartphone cameras) in both lab environments and real-world scenarios.
  
• Execute image and video analysis tools to evaluate camera performance and generate quantitative and qualitative results.
  
• Manage and maintain imaging databases across multiple Image Quality (IQ) domains, including: Texture and Noise, Color Accuracy, HDR, Exposure, Zoom, Bokeh, Video Quality, Image, Stabilization
  
• Configure and operate Android devices using Android Debug Bridge (ADB) for camera testing and data capture.
  
• Organize captured data through structured folder systems and naming conventions to support multi-device testing workflows.
  

Camera Lab Maintenance

• 
  
• Maintain and operate Camera Image Quality evaluation labs located at San Diego campus.
  
• Ensure the lab environment is properly configured for camera testing and data collection.
  
• Support camera engineering teams by maintaining testing equipment, scenes, and workflows.
  

Image Quality Evaluation Support (Optional)

• 
  
• Develop and enhance Python-based tools for image quality analysis and evaluation.
  
• Assist in developing evaluation protocols for camera IQ metrics, including texture, color, HDR, exposure, zoom, and video stabilization.
  
• Support development of test scenarios for both lab setups and real-world capture conditions.
  
• Work with tools such as FFmpeg for video analysis and processing.
  
• Assist in building and organizing image/video datasets for machine learning training, including data annotation and labeling.
  

Required Qualifications:

• 
  
• Bachelor's degree in Engineering (Electrical Engineering, Computer Engineering, Computer Science, or related field).
  
• Strong interest in camera imaging, photography, or image quality evaluation.
  
• Basic knowledge of Python programming.
  
• Ability to manage large datasets and organize technical data efficiently.
  

Preferred Qualifications:

• 
  
• Experience with image or video processing tools.
  
• Familiarity with Android Debug Bridge (ADB).
  
• Knowledge of MATLAB, Python scripting, or FFmpeg.
  
• Exposure to computer vision, image quality analysis, or camera testing.
  
• Understanding of image datasets used in machine learning workflows.
  

TITLE:  Shift Leader (SL)

PURPOSE OF THE POSITION:  The person holding this supervisory position is considered a part time team member and is responsible and accountable for:  the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives.  The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager.  In restaurants with an Assistant Manager, the Shift Manager is the next highest position.

ESSENTIAL FUNCTIONS:  The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful.  These accountabilities are organized according to our six Key Result Areas.

When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant.  The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.

I. PROFITABILITY

A.Planning

1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.

2.Achieves planned/budgeted profits, as communicated by the RGM.  This involves:

- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.

B.Policies:  Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.

C.Manages and Controls Cash:  In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.

1. Performs Banking Transactions

- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.

D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.

1. Establishes the correct number of cash drawers.  Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer.  Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents.  This requires due diligence on the part of the managers.

E.Assists the RGM in Managing and Controlling Cost of Sales:  The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet.   This includes these processes:

1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.

2.Properly accepts deliveries and properly stores inventory items used in the restaurant.  This involves these processes:

- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. 
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products.  Weight of items varies from 10 to 50 pounds.  Full load on two-wheeled hand truck may exceed 500 pounds.  Generally, ensures that more than one person is available to perform this task. 
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.

3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.

4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.

5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.

6.Assures the correct order entry procedures are followed by all order takers.

7.Assures compliance with team member consumption policies.

8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.

9.Communicates goals to team members and follows up with team members to ensure goals are being met.

10.The following tools are used to aid in controlling Cost of Sales:

- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report

F.Assists the RGM in Managing and Controlling Cost of Labor:  Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized.  This includes these processes:.

1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals.  Updates team member records as needed.

2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly    clock in at the beginning of their shift and clock out at the end of their shift.

3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.

4. Assuring the man-hours used for opening and closing the restaurant do not exceed   established targets.

5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.

6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.

7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.

8.Eliminating overtime hours for team members who are paid on an hourly basis.

9.Eliminating supplemental tip credit pay.

10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:

- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including:  products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.

11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.

12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.

G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.

II. CUSTOMER SATISFACTION

A.Maintains positive customer relations, which includes:

1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.

2. Assuring a comfortable environment for customers.

3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.

4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer.  Complaints may be received in person, by phone, or in writing.  Consult with the RGM if the customer is not satisfied with your suggested resolution.

- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer

5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.

B. Ensures customers receive prompt, quality service.  This includes:

1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times. 
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers   frequently to see if there is anything else needed. 
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.

C.Ensures quality ingredients are used to prepare all products.  This includes:

1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.

D. Ensures quality products, which includes:

1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations. 
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.

E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:

1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.

F.Implements new or approved changes in policies, procedures and/or operation standards.  This involves:

1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.

III.PEOPLE

A.Maintains positive team member relations and a positive and productive workplace, which involves:

1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.

B. Assists the RGM with managing the size and quality of staff.  The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:

1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc.  Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.

C.Assisting the RGM in training newly hired team members and team members preparing for promotions.  This involves:

1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of:  (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."

D. Manages team member performance and supervises work.  This includes:

1.Utilizing Coaching for Results, which includes:

- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist. 
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.

2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.

E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland.  This includes:

1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.

F. Assists RGM with personnel administration functions, which includes:

1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.

IV. MARKETING

A.Implements marketing programs to increase business.  This includes:

1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.

V. FACILITIES

A.Maintains a quality environment for our customers and team members.  This includes:

1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.  
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.

VI. ADMINISTRATION

A.Effectively manages time, allocating an appropriate amount to each Key Result Area.

B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.

C.If requested by the RGM, orders inventory items used in the restaurant.  This involves these processes:

1. Review of the Inventory on Hand is performed.  The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order.  The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.

D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit.  This involves these processes:

1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.

E.If requested by the RGM, prepares the weekly labor schedules.  This involves these processes:

1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week.  The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc.  Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.

F.Performs daily accounting procedures.  This includes these processes:

1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.

G.If requested by the RGM, performs weekly accounting procedures.  This includes these processes:

1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.

H.Meets all deadlines and assures that subordinates meet their deadlines.

I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.

J.Maintains and updates required files, manuals, and reports.

NON-ESSENTIAL FUNCTIONS:  The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant.  However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.

A.Receives and stores inventory items used in the unit.  This involves these processes:

1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received.  Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products.  Weight of items varies.  Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.

MINIMUM QUALIFICATIONS/REQUIREMENTS:  The following are the qualifications and minimum requirements necessary for a person to perform this job.

A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.

B.Valid driver's license, insurance and automobile.  Position involves taking large amounts of cash receipts to the bank at different times of the day including at night.  Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.

C.Able and willing to travel.  Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily.  Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.

D.Telephone (cellular or land line) at residence.  There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.

E.Sufficient physical agility to perform the functions of the position. This includes these processes:

1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills.  Position involves communicating with team members, superiors and customers.  
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time.  The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.

F.Ability to maintain a state of self-composure under conditions of stress and anxiety.  Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members.  Person in this position must be able to function effectively under these conditions.

G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.

H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company.  Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.

I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision.  As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service.  Also necessary in order to train new team members in this function.

J.Ability to communicate effectively with a large variety of persons with diverse backgrounds.  Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience.  Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.

EQUIPMENT USED:

Standard restaurant office equipment such as calculator, telephone, and computer.

"Pizza Wheel".  This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.

"Rocker Knife".  This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve.  It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.

"Vegetable Chopper".  This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.

"Crock".  A generic term used to describe a variety of containers used to hold food items served on a salad bar.  Knives, spoons, spatulas and other common utensils.

"Make Table".  An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders.  Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.

"Cut Table".  A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.

"Oven".  A power driven device operating at high temperatures used to bake food products.

"Automatic Dishwasher".  A mechanical device consisting of:  (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.

"Dough Proofer".  A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.

"Three Compartment Sink".  A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.

"Pan Gripper".  This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.

"Portion Cups".  These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.

"Scales".  This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.

"Pan Separators".  These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.

"Dough Perforator".  This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions.  It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.

"Cutting Board".  This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.

"Reach In".  A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.

"Scraper Block".  A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.

"Prep Table".  A table about 34 to 36 inches high, with a stainless steel top.  The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.

“Kitchen and Dining Utensils".  Such as knives, spoons, spatulas, etc.

"Plates, Bowls, Mugs, Tumblers".  and other items to serve food and beverages to customers.

"Spoon".  A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.

"Pan".  A round metal device with a raised edge for holding dough prior to topping and baking.

"Walk-in".  A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items.  Compartment may be sufficiently cold to freeze items.

"Freezer".  A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.

"Ice Machine".  A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.

"Soda Dispenser" (pop machine).  A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).

"Point of Sale Computer".  Electronic device used in tracking orders, inventory, payroll information.  Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.

"FMS"  Field Management System.  Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.

Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.

Serving tray, ticket book, bus tub, flatware and other small items.

Note:  Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.

PLACES WHERE WORK IS PERFORMED:  This work is performed on the employer's premises.  Location of premises may vary throughout the employer's Company.  This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.

TITLE: Shift Manager (SM)

PURPOSE OF THE POSITION:  The person holding this supervisory position is considered a full time team member and is responsible and accountable for:  the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives.  The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager.  In restaurants with an Assistant Manager, the Shift Manager is the next highest position.

ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful.  These accountabilities are organized according to our six Key Result Areas.

When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant.  The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.

I. PROFITABILITY

A.Planning

1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.

2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:

- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.

B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.

C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.

1. Performs Banking Transactions

- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.

D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.

1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.

E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:

1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.

2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:

- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. 
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task. 
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.

3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.

4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.

5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.

6.Assures the correct order entry procedures are followed by all order takers.

7.Assures compliance with team member consumption policies.

8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.

9.Communicates goals to team members and follows up with team members to ensure goals are being met.

10.The following tools are used to aid in controlling Cost of Sales:

- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report

F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.

1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.

2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly  clock in at the beginning of their shift and clock out at the end of their shift.

3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.

4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.

5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.

6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.

7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.

8.Eliminating overtime hours for team members who are paid on an hourly basis.

9.Eliminating supplemental tip credit pay.

10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:

- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.

11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.

12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.

G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.

II. CUSTOMER SATISFACTION

A.Maintains positive customer relations, which includes:

1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.

2. Assuring a comfortable environment for customers.

3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.

4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.

- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer

5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.

B. Ensures customers receive prompt, quality service. This includes:

1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times. 
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed. 
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.

C.Ensures quality ingredients are used to prepare all products. This includes:

1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.

D. Ensures quality products, which includes:

1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations. 
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.

E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:

1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.

F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:

1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.

III.PEOPLE

A.Maintains positive team member relations and a positive and productive workplace, which involves:

1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.

B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:

1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.

C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:

1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."

D. Manages team member performance and supervises work. This includes:

1.Utilizing Coaching for Results, which includes:

- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist. 
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.

2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.

E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:

1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.

F. Assists RGM with personnel administration functions, which includes:

1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.

IV. MARKETING

A.Implements marketing programs to increase business. This includes:

1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.

V. FACILITIES

A.Maintains a quality environment for our customers and team members. This includes:

1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.  
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.

VI. ADMINISTRATION

A.Effectively manages time, allocating an appropriate amount to each Key Result Area.

B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.

C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:

1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.

D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:

1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.

E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:

1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.

F.Performs daily accounting procedures. This includes these processes:

1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.

G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:

1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.

H.Meets all deadlines and assures that subordinates meet their deadlines.

I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.

J.Maintains and updates required files, manuals, and reports.

NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.

A.Receives and stores inventory items used in the unit. This involves these processes:

1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.

MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.

A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.

B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.

C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.

D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.

E.Sufficient physical agility to perform the functions of the position. This includes these processes:

1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.  
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.

F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.

G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.

H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.

I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.

J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.

EQUIPMENT USED:

Standard restaurant office equipment such as calculator, telephone, and computer.

"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.

"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.

"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.

"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.

"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.

"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.

"Oven". A power driven device operating at high temperatures used to bake food products.

"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.

"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.

"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.

"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.

"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.

"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.

"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.

"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.

"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.

"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.

"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.

"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.

“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.

"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.

"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.

"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.

"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.

"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.

"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.

"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).

"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.

"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.

Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.

Serving tray, ticket book, bus tub, flatware and other small items.

Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.

PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.