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About Straia

At Straia, we’re building the AI-native intelligence layer for colleges and universities.

Today, colleges run on dozens of disconnected systems, forcing staff to spend hundreds of hours manually reconciling data, compiling reports, and tracking down insights. Straia changes that. We unify institutional data and layer on AI agents that answer questions, generate insights/visualizations, and automate repetitive workflows, transforming how colleges operate.

Over time, Straia will evolve into the core intelligence layer for institutional operations, where every function, from student advising to admissions to budgeting and resource planning, is supported by collaborative AI agents that understand each institution’s unique data landscape.

We recently raised our pre-seed from a16z, Reach Capital, and JFF Ventures, and are now hiring a founding backend engineer to help build the technical backbone of how institutions interact with their data.

The Role

As a Founding Engineer at Straia, you’ll work directly with a small team including directly with our CEO (Ryan), CTO (Alan) and CPO (Nikki) to design, build, and scale the core infrastructure of our platform.

This is a 0 → 1 opportunity to shape not just the product, but the engineering culture, architecture, and trajectory of the company. You’ll ship fast, make key technical decisions, and help define how AI can power the next generation of enterprise data intelligence.

We’re specifically looking for someone who consistently raises the bar. The kind of engineer whose default speed and judgment increase the velocity of everyone around them. If you thrive when expectations are high and the pace is fast, you’ll feel right at home

What You'll Do

• Build the core platform — architect and implement services spanning data ingestion, query orchestration, and agentic AI workflows
• Ship end-to-end features across our React + Node.js + Postgres stack, integrating directly with LLMs like GPT, Gemini, and Claude
• Scale infrastructure on GCP for performance, reliability, and data security
• Collaborate with users (university data teams and administrators) to translate real problems into elegant, powerful solutions
• Lay the foundation for Straia’s engineering culture, best practices, and technical roadmap
• Prototype fast, iterate faster — your work will directly shape how education leaders experience AI in their daily decision-making

Who You Are

• 4–7 years of experience building and shipping full-stack applications, with a strong emphasis on backend systems (Node.js, TypeScript, Postgres).
• Deeply technical, with a track record of building scalable, high-quality software
• Startup-minded — you thrive in ambiguity, love building from scratch, and see constraints as creative fuel
• Mission-driven — excited to improve education through technology that makes institutions smarter, faster, and more equitable
• Collaborative and high-agency — you take initiative, value clear communication, and have the instincts of an owner, not an employee
• AI-curious or experienced — exposure to LLMs, vector databases, or prompt engineering is a plus

Our Stack

• Frontend: React + Vite
• Backend: Node.js + Express, orchestrating data and AI agent workflows
• Data Layer: Postgres + Caching for fast queries
• LLM Integration: GPT, Gemini, Claude via API
• Cloud & Infra: Hosted on GCP

Why Join Straia

• Be one of the first engineers at a venture-backed AI company redefining institutional intelligence in higher ed
• Shape the core architecture and engineering culture from day one
• Work directly with top-tier investors and advisors from a16z, Reach, and JFF Ventures
• Join a small, fast-moving team that works incredibly hard, ships fast, and still makes time for good food, laughs, and adventures — we take our work seriously, but not ourselves
• Build meaningful technology that directly impacts student success and equity across colleges nationwide

What We Offer

• Compensation: $160K–$225K + equity
• Location: San Francisco (in office 4 days a week)
• Benefits: Health (platinum insurance), dental, and vision

**We do not sponsor Visas**

About Us

We're continuing to build a transformative healthcare accreditation platform that is revolutionizing how our clients and new hospitals manage compliance, quality improvement, and regulatory processes. Our platform combines cutting-edge technology with deep healthcare domain expertise to solve real problems for healthcare organizations nationwide.

The Opportunity

We are looking for motivated developers for our intern-to-full-time track. You will be given full-time responsibilities from day one in a high-velocity growth startup environment. You'll work directly with our engineering team on a production healthcare platform, gaining hands-on experience with enterprise-grade systems while making real contributions that impact our product and customers.

Compensation Structure:

The base position is unpaid; however, highly qualified candidates may receive upfront equity compensation based on their experience level and demonstrated capabilities. We evaluate each applicant individually and offer equity packages commensurate with their potential contribution.

About the Role We are hiring a Front-End Developer who can bridge the gap between front-end implementation, and design-to-code workflow. You will be responsible for a variety of tasks on the front-end, working on features all the way through to the final, pixel-perfect user interface.

Key Responsibilities

• Front-End Development: Build responsive, performant user interfaces and dashboards using React.js with modern patterns, implementing styling with a strong focus on raw CSS.
• Design & UI/UX Implementation: Collaborate with design by utilizing tools like Claude Code, Cursor, or Codex, adapting generated code, and focusing on pixel-perfect design implementation and mobile-first responsiveness using raw CSS/HTML.
• DevOps & Quality: Develop and maintain automated testing, version control using Git/GitHub, and contribute to CI/CD pipelines.

Technical Stack

• Front-End: React 18+ (JavaScript), Raw CSS, React Context/Query, Vite
• UI/UX: Raw CSS, HTML5, Figma

Required Qualifications

• Front-End Foundation: 2+ years of experience with React.js (JavaScript, modern patterns, hooks). Strong understanding of modern web security, data protection, and collaborative development workflows using Git/GitHub.
• Balance of use of a AI IDE (Cursor, Claude Code...) with your own logic and understanding
• Front-End Depth: Expertise in raw CSS and advanced JavaScript (ES6+), with proven ability to build complex, responsive, and performant UIs.
• UI/UX Implementation Depth: Experience specializing in raw CSS/HTML for advanced layouts, familiarity with AI Figma-to-code tools, and proven ability to adapt AI-generated code to align with an existing component architecture.

Preferred Qualifications (Nice to Have)

• Previous experience in a high-velocity team environment with separated responsibilities.
• Experience with DevOps practices (Docker, CI/CD).
• Experience contributing to or maintaining a react component library or design system.

Our Hiring Process We believe in a transparent and thorough selection process that respects your time:

• Initial Screening Call: Discussion of your background, experience, and career goals.
• Technical Challenge: A real-world technical challenge to complete at your own pace.
• Technical Interview: An in-depth discussion where you will walk through, debug, and defend your solution, demonstrating complete ownership and understanding of the entire codebase and architectural decisions—regardless of whether code was generated manually or with AI assistance.

We're looking for engineers who can think critically, adapt their approach, and truly understand the systems they build.

Business Area:

Seniority Level:

Job Description:

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.

The Data Platform Pillar is the bedrock of Cloudera's technology, where we design and build the core components that let our customers store, manage, and process data with unmatched scalability, security, and performance.

One of our products, Hue, is a mature open-source SQL Assistant for querying Databases & Data Warehouses and collaboration. Many companies and organizations use Hue to quickly answer questions via self-service querying.

The Data Warehouse Experience team is seeking passionate developers to join our distributed engineering team. Our mission is to make data warehousing simple and innovative for end users, working on software development, testing, user experience, distributed systems, and scalability.You will architect and implement applications within Hue, part of Cloudera Enterprise, which includes CDP Data Platform (CDPD), the world's leading open-source data platform for mission-critical environments, as well as CDP/Data Warehouse on the public cloud. We have already released the next generation of SQL experience using container-native Hadoop services to work in a Kubernetes cluster.

As a Sr. Staff Software Engineer, you will:

• Drive Hue's architecture and technical strategy to deliver a secure, scalable, and extensible data productivity interface for enterprise analytics.

• Lead core feature development across SQL editing, data catalog exploration, visualization, workflow orchestration, and practitioner productivity tooling.

• Define and execute the AI roadmap for Hue, incorporating Cloudera SQL AI, natural-language query experiences, contextual copilots, and retrieval-augmented analytics.

• Advance intelligent SQL assistance and automation by designing foundational capabilities for query generation, optimization suggestions, and semantic data understanding.

• Champion engineering excellence through robust testing, performance optimization, observability, and enterprise-grade reliability.

• Mentor engineers and lead cross-functional collaboration with product, UX, data platform, and other teams to influence long-term strategic direction.

We are excited about you if you have:

• Bachelor's degree in
  Computer Science or equivalent, and 7+ years of experience; OR Master's degree and 5+ years of experience; OR PhD and 3+ years of experience.

• Attention to details and ability to build reliable and scalable software systems.

• 4+ years of experience in development and test.

• Effective communication and collaboration skills.

• Strong development and system skills.

• Strong critical & analytical skills.

• Experience developing in Python.

• Web development framework experience (React, Vue, Angular etc.).

• Comfortable with HTML and CSS.

• Comfortable with security.

You may also have:

• Comfortable with the Web/RPC stacks in a Cloud world

• Working knowledge of Kubernetes and microservices-based application design

• Experience in developing continuous integration pipelines

Why this role matters:

You will tackle complex distributed systems challenges, crafting the foundational software for the control and data planes that powers CDP and keeps it running at massive scale. Working at the forefront of hybrid and multi-cloud technology, you will empower data scientists, engineers, and analysts with the tools and infrastructure they need for advanced analytics and modeling.

Collaboration is key, you will work alongside brilliant minds across product, data science, and engineering to drive innovation, standardize best practices, and shape the future of enterprise AI and data platforms. This is your chance to build the future of data and see your work make a global impact.

This role is not eligible for immigration sponsorship.

What you can expect from us:

• Generous PTO Policy

• Support work life balance with Unplugged Days

• Flexible WFH Policy

• Mental & Physical Wellness programs

• Phone and Internet Reimbursement program

• Access to Continued Career Development

• Comprehensive Benefits and Competitive Packages

• Paid Volunteer Time

• Employee Resource Groups

EEO/VEVRAA

#LI-SZ1

#LI-REMOTE

We are seeking a Senior Lead Developer to lead the development and deployment of our backend services. In this role, you will be the bridge between our PostgreSQL database and React frontend, responsible not only for writing high-performance Python code but also for architecting the CI/CD pipelines that bring our applications to life. You will ensure our integration layers are scalable, secure, and automatically deployed.

Key Responsibilities

• API & Backend Development: Design and maintain production-grade RESTful APIs using Python (FastAPI, Flask) with a focus on asynchronous processing.

• Database Engineering: Architect relational schemas and write optimized SQL in PostgreSQL, ensuring data integrity and query performance.

• React Integration: Partner with frontend teams to define API contracts, handle state-consistent data fetching, and implement secure authentication (JWT/OAuth2).

• CI/CD & Deployment: Build and manage automated deployment pipelines (e.g., Azure DevOps or Jenkins) to move code from local environments to staging and production.

• Containerization & Cloud: Package applications using Docker and manage deployments on cloud platforms or container orchestrators (Kubernetes/ECS).

• System Reliability: Implement automated testing (PyTest), logging, and monitoring to ensure high availability of integration services.

Technical Requirements

• Experience: 10+ years of professional backend development with a heavy emphasis on Python and API architecture.

• PostgreSQL Expert: Advanced SQL knowledge, including indexing strategies, migrations (Alembic/Flyway), and performance profiling.

• DevOps Tooling: Hands-on experience with Docker and building CI/CD pipelines for Python applications.

• Frontend Literacy: Solid understanding of React (Hooks, Context API) and how it consumes complex JSON structures.

• Infrastructure as Code (Bonus): Familiarity with Terraform or AWS CloudFormation is a significant plus.

The "Lead" Expectation

At the 10-year mark, we expect more than just "feature delivery." We are looking for a candidate who:

• Automates Everything: If a task is done twice, they write a script or a CI job for it.

• Designs for Failure: Implements proper error handling, retries, and health checks in the API layer.

• Collaborates Across the Stack: Can jump into a React component or a Postgres execution plan to find the root cause of a bottleneck.

Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we’ve expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, 2023, and 2025.

Security Advisory: Beware of Frauds

Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @ email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.

We are building a Business Operations Center of Excellence, and we need a Product Data Analyst to serve as the "Guardian of the Golden Record." In this role, you are the absolute owner of product data integrity as it relates to the digital customer experience. You ensure that every item we sell is accurately represented across every touchpoint—from our ERP and PIM to our website storefront and marketing feeds. This is not a data entry role; it is a high-impact technical logic and investigation role. You will work directly with our Data Platform and Software Engineering teams to define business rules, audit data health via complex SQL, and troubleshoot data transmission errors before they impact the customer.

Responsibilities

• Storefront Governance: Serve as the absolute owner of product data integrity within the PIM. Ensure that all storefront-critical attributes (pricing, dimensions, weights, image links) are accurate and standardized for a seamless customer experience.
• Technical Data Auditing: Write and run complex SQL queries against our centralized database to identify anomalies, "orphan" records, and data hygiene issues that need resolution. You will be expected to query across multiple schemas to validate data consistency between systems.
• Feed Logic & Mapping: You will manage the logic of how data translates from our PIM to external endpoints. You will ensure that our products appear correctly on Google Shopping, Meta, Amazon, and other marketplaces by managing feed rules and mapping definitions.
• API Payload Analysis: You will act as the first line of defense for data transmission errors. If a product isn't showing up on the site, you will review the JSON/XML response bodies to determine if it is a data payload error or a software code bug.
• Cross-Functional Impact Analysis: You will act as the gatekeeper for data changes, predicting downstream impacts (e.g., "If Merchandising changes this Category Name, it will break the Finance reporting filter").
• Hygiene Logic Definition: You will partner with our IT/Database team to define automated health checks. You identify the "rot" (bad data patterns), and they implement the database constraints to stop it.

What You Will NOT Do (The Boundaries)

• No Web Development: You are not a Front-End Developer. You do not write HTML, CSS, or React code. You ensure the data powering those components is 100% accurate.
• No Manual Data Entry: Your job is not to copy-paste descriptions. You build the systems, bulk processes, and logic that ensure data quality at scale.
• No Database Administration: You do not manage server uptime or schema changes (IT owns this). You own the quality of the records inside the database.

Intersection with Technical Teams

• With IT (Database Mgmt): IT owns the infrastructure and schema; you own the quality of the data within it. When you identify a systemic issue (e.g., "5,000 orphan records"), you partner with IT to implement the technical fix (scripts/constraints).
• With Software Engineering (Commerce): If a product is missing from the site, you check the data payload. If the data is correct, you hand off to Engineering, confirming it is a code/caching bug rather than a data error.

Experience, Skills, & Ability Requirements

• 5-8 years of experience in Data Management, PIM Administration, or technical eCommerce Operations.
• SQL Proficiency: You are comfortable writing queries beyond simple SELECT *. You should be proficient with CTEs (Common Table Expressions), Window Functions (e.g., Rank, Lead/Lag), Subqueries, and complex Joins to act as a forensic data investigator.
• API Fluency: You can read and understand JSON and XML. You know what a valid payload looks like and can spot formatting errors or missing keys.
• Data Manipulation: You are an expert at handling large datasets (CSVs, Excel) and understand data types, formatting standards, and normalization concepts.
• You love hunting down the root cause of an error. You don't just fix the wrong price; you find out why the price was wrong and build a rule to stop it from happening again.
• You have high standards for accuracy. You understand that a wrong weight in the system means a financial loss on shipping for the business.

Bonus Points (Nice-to-Haves)

• Familiarity with Visio/Lucidchart to visualize data flows.
• Ability to build simple dashboards in Tableau to track data health scores.
• Basic familiarity with Python or R for data manipulation.

What We Offer

• Health, dental, and vision benefits
• Paid parental leave
• 401(k) with employer match
• A culture of meritocracy that fosters ongoing growth opportunities
• A stable, growing family-owned company that looks after its employees

Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

Company Overview:

Fire-Dex is a family-owned, global manufacturer of head-to-toe personal protective equipment (PPE) for first responders and an Independent Service Provider (ISP) of PPE care and maintenance. Our mission is simple: to serve those who serve. We live by our values—Fun, Integrity, Respect, and Excellence (FIRE)—and take pride in being recognized as a multi award-winning organization, including Top Workplace by NorthCoast 99 and Weatherhead 100.

Role Summary

We are seeking an IT Web Developer to help support and enhance our custom web applications. This role is ideal for a developer who has a solid foundation in modern web development and is looking to grow their skills while working on real-world business systems.

The developer will work with tools such as React & JavaScript for frontend development. PHP backend using an MVC framework, and a MySQL database, all hosted in a Linux-based VPS environment. This role will collaborate closely with experienced IT team members, business stakeholders, and third-party developers contributing to new features, improvements, and ongoing application support. This will be a hybrid role located at our headquarters in Medina, OH.

Key Responsibilities

Application Development & Support

• Assist in maintaining and enhancing custom web applications
• Implement new features, UI improvements, and administrative tools under guidance from senior IT staff
• Troubleshoot and resolve application issues across frontend, backend, and database layers
• Learn and follow established coding standards and best practices

Backend & Database Contributions

• Write and maintain database queries and assist with schema updates
• Support backend development, including APIs and admin functionality
• Help ensure data accuracy, performance, and reliability

Required Skills & Experience

Experience and Education

• 1–3 years of experience supporting or building web applications
• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or IT is preferred
• Equivalent experience accepted (Associate’s degree, bootcamp, or self-taught) with demonstrable project work and ability to work in an existing codebase

Technical Foundation

• Working knowledge of JavaScript and React (components, hooks, API integration)
• Experience with PHP in a web application context
• Intermediate experience with relational database management systems, such as MySQL, Microsoft SQL Server, etc.
• Familiarity with Git and collaborative development workflows

General Competencies

• Ability to debug issues across frontend, backend, and database layer
• Willingness to learn existing systems and improve them incrementally
• Comfort working with established codebases
• Ability to cooperate effectively across teams while demonstrating strong self-accountability and leadership
• Ability to understand and interpret technical specifications to business stakeholders
• Strong attention to detail and eagerness to grow technical skills

Preferred / Nice-to-Have Skills

• Exposure to PHP frameworks (e.g. Laravel, Symfony, or similar)
• Experience with Microsoft Power Platform
• Basic familiarity with Linux environments
• Familiarity with NoSQL Databases, such as MongoDB
• Hands-on experience developing and deploying solutions in Azure and/or AWS cloud environments
• Production experience with large codes bases
• History of maintenance with business-critical systems
• Performance optimization skills (application and database-level) with large data applications

More Benefits Include:

• Competitive salary
• Employee Assistance Program
• Health, dental, and vision insurance
• Paid time off and parental leave
• 401(k) with matching, life insurance, EAP, discount programs and other perks
• Fulfillment about your work and this industry because it is impactful

More About Us:

• Our values include fun, integrity, respect, and excellence = FIRE!
• Our dedicated team of associates have helped pave the path of innovation for new products and services that are focused on the health and safety of first responders
• Temperature-controlled production floor with nice break rooms, fresh food market, and outdoor patios
• 40+ years in business
• Multi award-winning organization – including multiple repeat recognition as a Top Workplace by NorthCoast 99 eight times over, Family Business Achievement Awards, Smart Culture Awards, Cascade Business Growth Awards and Weatherhead 100!

Be part of making the highest quality personal protective equipment in the USA and keeping first responders safe!

Learn more about our culture and team!

• Find purposeful work making firefighter PPE: your work passion with the Fire-Dex family: It's Made: Turnout Gear: Opportunity Employer (EOE)

  Fire- Dex is an equal opportunity employer to all, regardless of age (40 and over), ancestry, color, disability (physical and mental, including HIV and AIDS), genetic information, gender identity and expression, marital status, medical condition, military or veteran status, national origin, race (includes traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (includes religious dress and grooming practices), sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, or any other basis protected by law. We are committed to a diverse and inclusive workforce and actively seek to ensure that our hiring and employment practices reflect this commitment.

  
  

  Interview Process & Consent

  Fire‑Dex may use AI‑assisted tools to record and transcribe interviews for evaluation purposes, with candidate notice and consent. These tools support, but do not replace, human decision‑making. Interview data is handled in accordance with applicable privacy laws, including CCPA and GDPR.

  
  

  Please note: We are only considering direct applicants for this position. Third‑party agencies will not be considered.

Akkodis is seeking an Engineering Technician role is a Contact with a clientin Santa Clara, CA (Onsite), We’re ideally looking for an applicant with 4+ years of equivalent experience in a Lab or Datacenter environment. Visio and CAD experience for Lab R&D projects and Rack Management. Experience with handling PDUs and Power in Labs.

Pay Range: $63-$65/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Summary

• We're looking for a motivated Engineering Technician (Contract) for support our Colossus quality assurance labs. In this role, you will be faced the challenge of providing a test-bed for our developers to test software on various hardware before releasing them.
• Additionally, collaborate with Infrastructure Engineers, installing and maintaining Windows/Linux platforms and using creativity while finding solutions.
• We expect things to break in this lab, as the software is mostly low-level device drivers, and the bugs in them do break boards and GPUs.
• We seek to catch problems early in our labs rather than in user devices.
• Our labs run more than 100,000 tests per day and is part of a DevOps pipeline that needs constant supervision, tracking, monitoring and break-fix.

What you'll be doing:

• Handling Labs and Datacenters using DCIM Tools, spreadsheets and task tracking tools.
• Your responsibilities will also include defining standards in labs to keep them safe, clean and organized.
• Deploy test boards that run automated tests from a Software Developers and triage and root cause board issues which are not due to hardware or software issues but, that potentially have test setup issues.
• Remove and redeploy boards that need software and/or hardware upgrades from board engineers in a regular cadence.
• Work closely and pro-actively with other engineering teams such as system architects, chip and board designers, software/firmware engineers, HW/SW QA teams and Applications engineering teams to drive design, development, debug and release of next generations products.
• Take active part in procurement decisions for Lab by choosing from various options available, getting test copies and doing proof of concepts and then providing recommendations.
• Collect data for critical metrics for the lab and track progress.

What we need to see:

• Associates or Bachelors Degree in a Tech related Major or 4+ years of equivalent experience in a Lab or Datacenter environment.
• Ability to perform well at work without requiring constant manager supervision.
• Ability to do deploy and cable servers and test equipment.
• Basic user level understanding of Unix/Windows, and Networking with Enterprise Switches and Routers.
• Skills to work with teammates of various abilities and experiences.
• Ability to find tasks where you need help from sys-admins and communicate those, coordinate with them to integrate those solutions
• Perseveration to debug a hard problem and out of box thinking to seek those.
• To be successful in this position, you should have a love of working with close-knit, multi-disciplinary teams, and enjoy hands-on work with state of the art platforms.

Ways to stand out from the crowd:

• Visio and CAD experience for Lab R&D projects and Rack Management.
• Lab/Datacenter Procurement Experience.
• Experience with handling PDUs and Power in Labs.
• System administrator level experience on Unix/windows and knowledge of scripting to automate workflows (bash/python).
• Basic knowledge of Git/Perforce to check-out, edit and check-in scripts.
• Ability to write SQL queries to get data from MySQL DBs.

If you feel this is not something that you are currently interested in, but know of someone, that might be, please share the details with them or let me know their details so I can reach out to them!

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

• 
  
• React to out-of-control conditions specified in the LECO Quality Management Plan
  
• Initiate action to prevent the occurrence of product non-conformity
  
• Initiate, recommend, or provide solutions through designated channels
  
• Identify and record any product quality problems
  
• Verify the implementation of solutions
  
• Control further processing, delivery, or installation of non-conforming product until the deficiency or unsatisfactory condition has been corrected
  
• Inspect parts that they manufacture and perform the related data entry
  

• 
  
• People in the Machinist 2-1 job classification must be able to read engineering drawings, routers, and precision measuring tools
  
• Own or be willing to purchase all necessary tools of the trade
  
• People in this job classification may be required to perform manufacturing processes involving any or all the following:
  
• Material handling Material sawing
  
• Solder assembly
  
• Part deburring and cleaning
  
• Bench assembly
  
• Tube forming
  
• Hand Screw Machine setup and operation
  
• Drill Press setup and operation
  
• Engine Lathe setup and operation
  
• Vertical Mill setup and operation
  
• CNC Machine Tool setup and operation
  
• CNC programming and editing
  
• Machine maintenance
  
• Miscellaneous shop duties
  

• High School Diploma or equivalent. 3+ years of experience is preferred

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.