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About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Job Title: Support Engineer, Tier 1
Location: United States; Atlanta
Experience: Associate Level
Job Function: Support
Employment Type: Full-Time
Industry: Computer and Network Security
Job Summary
The Support Engineer, Tier 1, resolves customer-reported technical issues of moderate complexity and supports the continuity of customer operations. This role demonstrates growing technical proficiency, effective customer communication, and increasing ownership of support cases through resolution. The Support Engineer contributes to team knowledge, follows established processes, and continues to build depth in supported products and technologies.
Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
Customer Engagement & Support
- Serves as a technical point of contact for customers, engaging via calls and written communication to diagnose issues and provide timely support.
- Responds to customer inquiries within defined SLAs, prioritizing cases based on impact and severity with guidance as needed.
- Communicates technical information clearly and professionally, adapting explanations to customer technical proficiency.
- Provides accurate and timely case updates in alignment with incident severity and communication standards.
- Assists customers with product usage, configuration guidance, and best practices to reduce repeat issues.
Case Ownership & Management
- Manages assigned support cases through resolution with appropriate guidance and escalation.
- Maintains accurate, clear, and technically appropriate case documentation in the support CRM system.
- Produces case summaries outlining troubleshooting steps and resolutions to support knowledge sharing.
- Collaborates with peers and participates in SWARM models to resolve more complex or escalated issues.
- Performs log review and configuration analysis to support root cause identification.
Technical Problem Solving & Analysis
- Uses lab environments and internal tools to reproduce issues, validate findings, and test solutions under guidance.
- Troubleshoots the majority of assigned cases using documentation, established procedures, and peer support.
- Identifies patterns in recurring issues and raises observations to senior team members for review.
- Contributes to internal knowledge base articles and documentation to improve support efficiency.
- Shares learnings and troubleshooting approaches with the team to build collective knowledge.
Product & Domain Knowledge
- Demonstrates working knowledge of supported products and underlying technologies.
- Resolves routine and moderately complex technical issues within assigned product areas.
- Applies product knowledge to evaluate customer environments and configurations with guidance.
- Supports customers with standard deployment, configuration, and operational recommendations.
- Continues to develop technical expertise through hands-on experience, training, and peer collaboration.
Escalation & Incident Support
- Follows established escalation procedures to ensure timely resolution and appropriate visibility.
- Partners with senior engineers and SWARM teams on complex cases and higher-impact incidents.
- Assists in building and maintaining lab environments as needed to support issue diagnosis.
Collaboration & Continuous Improvement
- Participates in team knowledge-sharing sessions and enablement activities.
- Provides feedback on tools, documentation, and processes to improve support effectiveness.
- Collaborates with cross-functional teams as needed to support customer outcomes.
- Supports ongoing initiatives to improve workflows, consistency, and customer experience.
Minimum Qualifications, Education, and Skills
- Bachelor's degree or equivalent practical experience.
- 1-3 years of technical support or engineering experience in a customer-facing environment.
- Ability to manage multiple support cases with guidance while maintaining service quality.
- Strong written and verbal customer communication skills.
- Demonstrated commitment to customer satisfaction and continuous learning.
- Experience with log analysis and troubleshooting fundamentals.
- Working knowledge of database fundamentals, including basic SQL queries.
- Familiarity with Linux operating systems and Windows Server environments. #LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
Length of Contract: 6 months
Location: Remote (Eastern time zone)
What are the top 3-5 skills, experience or education required for this position:
a. Proficiency in databases (SQL) and coding in R/Python
b. Experience with API development
c. Familiarity with AI techniques and strong curiosity for new technologies
d. Experience managing and curating bioinformatics datasets (BulkRNAseq, Proteomics, scRNAseq, CRISPR)
e. Code management, documentation, and version control (e.g., GitHub)
Job Overview: As a Data Analyst, you'll drive data quality and consistency in our central hub for storing OMICS data, address impactful data loading and curation projects and help improve and automate processes using agentic AI. Working closely with researchers, you'll ensure their data needs are met and help accelerate scientific discovery.
Key Responsibilities:
- Contribute to important data loading and curation projects for the departments Omics data server
- Address data quality and consistency issues in the CRISPR database.
- Apply agentic AI approaches for data loading and querying OMICS data
- Database Interaction: Use PostgreSQL to build, manage, and query large genomic datasets.
- API Development: Design and implement APIs for improved data accessibility and integration across platforms.
- Automation: Use Python and R to automate and optimize data workflows, prioritizing data quality and integrity.
- ETL Process Management: Develop and execute ETL processes to integrate high-value datasets in line with organizational standards.
- Collaboration: Work with cross-functional teams and research scientists to gather requirements, align to common data model standards, and facilitate effective data management.
- Documentation: Maintain comprehensive documentation and version control for reproducibility and teamwork.
Required qualifications:
- Master's degree in computer science, bioinformatics, or a related field, with 3+ years of relevant experience.
- Proven experience working with databases (PostgreSQL proficiency).
- Advanced skills in Python and R for automation and data manipulation.
- Experience handling and curating bioinformatics datasets (BulkRNAseq, Proteomics, scRNAseq, CRISPR).
- Code management, documentation, and usage of Github.
- Curiosity and basic knowledge of AI techniques applicable to data loading and querying.
- Excellent communication skills and a collaborative mindset.
- Demonstrated experience with AWS resources.
- Experience in API
$38.16 - $59.15 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
- Sign on bonus: (if applicable)
- Position: RN, Clinical Research (Oncology)
- Location: Elmhurst, IL
- Full Time
- Hours: Monday-Friday, [hours and flexible work schedules]
A Brief Overview:
The Clinical Research RN manages research projects and participants within Endeavor Health. This role combines clinical expertise with research acumen in the CRU structure. In this position, the RN manages administrative tasks, study participant interaction and study monitor interaction. The RN will provide nursing care services including consenting, treating, and monitoring clinical research participants at Endeavor Health. Duties include coordination with study investigators to plan and implement research projects, assistance with data collection and tracking forms, development and implementation of data tracking procedures, coordination and liaison with other research sites, completion of case report forms, accurate and timely collection of information to meet study requirements of sponsors, monitoring quality assurance for billing, and the management of study databases. This position will also involve the performance of other research project-related tasks, as needed. Clinical specific tasks could be required of the clinical research nurse, as determined by their specialty area.
What you will do:
- Knowledge and application of Endeavor Health policies and procedures that apply to job and area of responsibility.
- Knowledge of federal, state, and local laws that apply to the job's area of responsibility.
- Knowledge and training of Endeavor Health Research Institute policies, procedures and guidelines
- Assist with protocol initiation and ongoing maintenance with IRB, Principal Investigators, and Sponsors. Assist with preparation for monitoring visits and audits, as appropriate.
- Understand designated research protocols and accurately communicate them to subjects, their families, clinical staff and other stakeholders throughout the enterprise.
- Responsible for recruitment, coordination of care (in compliance with study protocol), and retention of research subjects. Adhere to informed consent policies and regulations.
- Provide patient care based on physical, psychological, educational, and related criteria, appropriate to the age and type of patients/customers served in their area. Use critical thinking and knowledge of physical assessments to investigate abnormal lab results, and follow protocol requirements.
- Establish trust and rapport with study participants. Educate them about the research study, answer questions, and address any concerns.
- Able to navigate chart review screens to find required information to determine patient eligibility.
- Enter and release clinic orders as required by research study protocol and within the scope of the Nursing License.
- Collaborate with treating physician(s) and other clinical staff to ensure all have understanding to care for the clinical research patient. Enter and release clinic orders as required by research study protocol and within the scope of the Nursing License.
- Assist with collecting, processing, and shipping of biological specimens per protocol requirements.
- Manage databases for clinical research trials or research projects. Complete and submit query resolution forms in a timely fashion.
- Ability to perform nursing tasks as required by study protocol (for example but not limited to: pelvic ultrasound, EKG, blood draws and processing).
- Coordinate care and follow up of research patients including necessary appointment scheduling.
- Correct and timely submission of protocol deviations and adverse events.
- Attend monthly research coordinator meetings with the Research Institute, where relevant. Collaborate with research team and colleagues across the enterprise for idea sharing and continue best practices.
- Ensure financial responsibility of protocol procedures such as notifying proper personnel of research charges or paying vendor or hospital bills associated with the research, as appropriate.
- Demonstrate proficiency in all research systems such as RedCap, Cadence, CTMS, EPIC, specific to the research project.
- Attend continuing education, investigator meetings, and departmental meetings, as appropriate.
-
What you will need:
- Education: Associates Degree Required Bachelors Degree Preferred
- Experience: 1 Year Experience in a physician practice or hospital setting is required.1 Year Experience in research/clinical trials are preferred.
- Licensure: Registered Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR) RN(Current Illinois License to practice professional nursing) Required And BLS ? Basic Life Support (CPR and AED) - American Heart Association (AHA) Required
Benefits:
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, and Vision options
- Tuition Reimbursement
- Free Parking at designated locations
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off
- Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals ? Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) ? all recognized as Magnet hospitals for nursing excellence. For more information, visit you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to ?help everyone in our communities be their best?.
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
We are seeking a talented Software Engineer 3 (Power BI Developer) to join a leading global financial institution on a long-term contract in Wilmington, DE. This role is ideal for someone with advanced Power BI skills, including DAX, Power Query/M, and complex data modeling, who has experience building executive dashboards and turning complex data into actionable insights. The position involves designing enterprise-level BI solutions, integrating data from multiple sources, and delivering analytics on toolchain adoption, productivity, and business impact. Candidates should have experience with platforms such as Jira, GitHub, Azure DevOps, and CI/CD tools, and be comfortable mentoring junior team members and collaborating with cross-functional teams. This is an exciting opportunity to influence decision-making and contribute to strategic initiatives at a senior level.
Job Title: Software Engineer 3 (Power BI Developer)
Job Location: Wilmington, Delaware 19803
Job Duration: 12 months (with possible extension)
Only W2 Candidates
Join a leading global financial institution and work with some of the brightest minds in the industry. This long-term contract opportunity offers a competitive benefits package and a chance to contribute to innovative solutions in the financial services space. If you’re passionate about leveraging data to drive business impact and enjoy creating insights that influence key decisions, this role is for you.
Required Skills & Experience
- 4+ years of software engineering experience, or equivalent through consulting, training, military service, or education.
- 6+ years of Power BI experience, with at least 3 years focused on advanced development in enterprise environments.
- Proven expertise in designing BI solutions for enterprise software development ecosystems, toolchain adoption, and DevOps maturity.
- Experience connecting Power BI to various toolchain platforms (e.g., Jira, GitHub, Azure DevOps, CI/CD tools) and designing KPIs for adoption, onboarding, and usage.
- Advanced proficiency in DAX, Power Query/M, and complex data modeling for management-level reporting.
- Experience building executive dashboards covering adoption, risk, compliance, automation, productivity, and cost savings.
- Strong data integration skills, including ETL, API extraction, direct query, and on-prem/cloud data source integration.
- Deep understanding of enterprise data governance, security, access controls, and reporting best practices.
- Excellent communication skills with experience collaborating with both technical and business stakeholders.
- Demonstrated leadership in project delivery, solution architecture, and mentoring junior team members.
Desired Skills & Experience
- Expertise in enterprise DevOps, SDLC/ALM toolchains, engineering productivity tooling, or related reporting domains.
- Experience supporting executive or board-level reporting initiatives.
- Microsoft Power BI and/or Power Platform certification.
- Experience in highly regulated or financial services environments.
Key Responsibilities
- Participate in moderately complex software engineering initiatives and contribute to planning and delivery of enterprise solutions.
- Review, analyze, and resolve complex software engineering and BI challenges.
- Collaborate with engineering, operations, and transformation teams to gather requirements, define key metrics, and ensure data accuracy for management reporting.
- Architect, develop, and maintain advanced Power BI dashboards and reports focused on toolchain adoption, process maturity, and business impact.
- Serve as the enterprise subject matter expert in toolchain reporting, with knowledge of common platforms such as Jira, GitHub, Azure DevOps, and CI/CD tools.
- Develop frameworks, data models, and methodologies to assess adoption and maturity metrics (e.g., tool usage, process adherence, automation coverage, delivery impact).
- Integrate data from multiple sources—including APIs, data lakes, internal databases, and vendor platforms—into Power BI using advanced transformations and DAX.
- Deliver meaningful executive and operational insights with robust drill-down capabilities for decision-making.
- Partner with business and IT leadership to present findings, recommend actions, and evolve analytics in alignment with strategic objectives.
- Define, document, and enforce best practices for management reporting, including data governance, security, and lifecycle management.
- Mentor and coach junior engineers and analysts on Power BI and toolchain reporting best practices.
- Maintain, monitor, and continuously enhance reporting solutions as enterprise needs evolve.
- Provide occasional after-hours support for critical reporting or deployment issues.
Help hospitality businesses succeed with world-class technology
An award-winning global travel technology company is looking for a Customer Support Specialist to support customers across the North American market.
This is a fantastic opportunity to join a fast-growing SaaS company that provides a powerful booking and property management platform used by tens of thousands of independent hotels, B&Bs, and vacation rental hosts worldwide.
In this role, you will work directly with customers to help them get the most out of the platform, troubleshoot issues, and ensure they can successfully manage their reservations, guests, and online travel agency connections.
If you enjoy solving problems, helping customers succeed, and working in a fast-paced tech environment, this role offers the chance to build your career in customer success within the travel technology sector.
The Opportunity
As a Customer Support Specialist, you will be the first point of contact for customers, providing support through phone, chat, and online channels. You will help hospitality businesses navigate the platform, resolve technical questions, and ensure they are maximizing the value of the technology.
You’ll work in a collaborative, customer-focused team that prides itself on delivering exceptional service while helping customers succeed in running their businesses.
Key Responsibilities
- Provide multi-channel support to customers via phone, live chat, and web portal
- Troubleshoot technical and usage issues related to the company’s booking and property management software
- Help customers maximize the platform’s capabilities and improve their operational efficiency
- Resolve the majority of customer queries at the first point of contact
- Support integrations with major online travel agencies such as , Expedia, and Airbnb
- Conduct screen-share troubleshooting sessions to resolve more complex issues
- Escalate technical problems to specialist teams when required
- Track recurring issues and provide feedback to improve products and processes
- Contribute to help articles and internal knowledge resources
What We’re Looking For
- Based in Dallas, TX and legally authorized to work in the United States
- 3–5 years of experience in customer support or SaaS software support
- Comfortable supporting customers via phone, email, and live chat
- Strong troubleshooting and analytical skills
- Ability to explain technical concepts in a clear and simple way
- Excellent written and verbal communication skills
- Calm, professional, and solutions-focused when working with customers
- Able to adapt to changing priorities in a fast-paced environment
- Bachelor’s degree or equivalent experience
What’s on Offer
- Permanent full-time role
- Competitive benefits including healthcare, 401(k), and PTO
- Opportunity to work with a global SaaS company in the travel technology sector
- Collaborative team environment focused on customer success
- A supportive culture that values both hard work and having fun as a team
Must be local to TX
Role Overview
- He’s ideally looking for someone with 13+ years of experience, strong architecture depth, and the ability to clearly explain designs.
- Must have experience using AI is used in day‑to‑day development.
- Must have experience as a API Developer to lead the development and deployment of our backend services. In this role, you will be the bridge between our PostgreSQL database and React frontend, responsible not only for writing high-performance Python code but also for architecting the CI/CD pipelines that bring our applications to life. You will ensure our integration layers are scalable, secure, and automatically deployed.
Job Summary
We are seeking a Principal-level Full Stack Lead Developer with 13+ years of experience to drive high-priority engineering workstreams. This role is for a technical heavyweight who can lead new projects in parallel with existing leadership while maintaining exceptional architecture depth. You will be responsible for the full lifecycle of high-performance FastAPI and React applications, ensuring they are resilient, observable, and scalable. We expect a leader who views AI development tools as a force multiplier for velocity and can clearly articulate complex design decisions to stakeholders.
Key Responsibilities
- Project Sovereignty: Independently lead and deliver new, complex workstreams from inception to launch, acting as a technical peer to existing leadership (e.g., Sai).
- System Architecture: Design and defend distributed microservices and event-driven architectures. You must be able to clearly whiteboard and communicate design patterns to both technical and non-technical audiences.
- Hands-on Execution: Maintain high-velocity output of clean, production-grade code using FastAPI (Python) and React (TypeScript).
- Platform Reliability: Architect and implement global Error Handling frameworks, centralized Logging (e.g., OpenTelemetry, ELK), and API Management strategies including Rate Limiting and versioning.
- Event-Driven Messaging: Oversee the implementation of asynchronous service communication using ActiveMQ or AWS EventBridge.
- AI-Augmented SDLC: Deeply integrate AI coding tools (e.g., CloudCode, Cursor, GitHub Copilot) into daily workflows to accelerate prototyping, refactoring, and automated testing.
- Engineering Mentorship: Foster a culture of excellence through rigorous code reviews and by unblocking senior engineers on complex technical hurdles.
- Product Collaboration: Work closely with Product Managers to turn high-level roadmaps into technical reality, providing accurate estimates and identifying technical risks early.
Required Skills & Qualifications
- Experience:13+ years of professional software development with a proven track record of leading large-scale products.
- Tech Stack Mastery: Expert-level FastAPI (Async Python) and modern React (Hooks, TypeScript, Performance Profiling).
- Advanced Governance: Hands-on experience with API Gateway patterns, request throttling, and securing distributed systems (OAuth2/JWT).
- Observability & Messaging: Deep knowledge of structured logging, distributed tracing, and message brokers (ActiveMQ or EventBridge).
- AI Tooling: Advanced proficiency in using AI tools for Fast Development to reduce manual overhead and multiply team output.
- Database & Infrastructure: Expert-level PostgreSQL (tuning/indexing), Redis (for caching/rate-limiting), and container orchestration (Kubernetes/Docker).
- Communication: Exceptional ability to translate technical "scars" and architectural risks into clear business impact.
Job Outline:
A key position within our Hub, overseeing business processes, office management tasks, and ensuring smooth workflows for our employees. A valued and trusted member of the team and the “go to” for majority of day-to-day queries.
Initiative, enthusiasm and outstanding organizational and customer facing skills will be crucial to prioritize the demands and opportunities in this growing business.
Key Responsibilities:
This position handles administrative tasks, facility maintenance, and employee support within the workplace. The Operations Administrator embraces challenges and is passionate about delivering tasks accurately and in a timely manner and is experienced and comfortable at dealing with people.
- On-site IT Support by managing day-to-day queries, managing tasks and requests on our platforms such as Zoom and Bullhorn, working with third parties to log and resolve user issues, and escalating issues where necessary.
- Responsible for planning and coordinating travel and events, including budgeting and booking business travel, securing venues for company events, and preparing detailed itineraries and information packs.
- Oversee office administration, including managing post and deliveries, ordering supplies, handling support queries, hardware management, liaising with building management, and ensuring a well-maintained office environment.
- Coordinate new starter onboarding, including liaising with suppliers to system set-up, managing hardware shipments if necessary, and supporting payroll and documentation processes.
- Coordinate employee offboarding, including managing account and system deactivation, arranging hardware return, notifying relevant suppliers, and supporting final payroll and documentation processes.
- Promote and participate in our staff culture by managing our recognition processes, for birthdays, anniversaries and promotions as an example, but by also organizing office-wide events such as Sales Days or our team incentives.
- Be the local support for our ESG strategy and contribute to planning initiatives that contribute to Meet’s diversity, wellbeing, and broader ESG ambitions; through Charity events, D&I Community events, and other ideas brought forward.
- Support finance administration by tracking expenditures vs. our budget and reconciling credit card statements and receipts.
- Ad Hoc PA responsibilities for our Executive Team when they are in the office; spanning ensuring meeting rooms and desks are available, to helping coordinate lunch or dinner reservations.
Importantly, this role requires a highly confidential and proactive professional who is a valued member of the extended Talent team and serves as a role model through their professionalism and approach.
High performance at this level includes:
- Office staff are confident in your abilities to support them day-to-day
- Management are confident that support and operational needs are being managed and communicated effectively
- Clear and concise communication being delivered to stakeholders where and when necessary
- To the extent possible, smooth day-to-day management of key activities
In Office requirements:
- 3 days
- Monday, Thursday, Friday – NYC, with Tues, Weds flexible for visitors
Immediate need for a talented Cybersecurity Analyst. This is a 02+ Months contract opportunity with long-term potential and is located in Raleigh NC USA (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 26-08113
Pay Range: $63 - $65/hr . Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Serves as a member of the offensive security coordination team, ensuring smooth operation of the team’s agile processes, OffSec exercises, and ensures pentest occur on schedule
- Create and distribute comprehensive meeting minutes to include action plans for offensive security related meetings.
- Speak at established routines (up to 150 people,) proving updates and insights on ongoing penetration testing activities.
- Run office hours to address queries and concerns from various stakeholders.
- Coordinate test issues, working closely with technical teams to resolve any problems that arise during testing.
- Perform data entry for identified vulnerabilities, ensuring complete, accurate, and timely (CAT) documentation.
- Assist with metrics compilation and reporting to track the team’s performance and progress.
- Meet with application teams to discuss vulnerabilities, facilitating clear communication between security and development teams.
- Create and maintain all documentation (e.g. standards, policies, procedures) necessary for compliance and application of application security controls and tool selection.
- Provide critical support for cybersecurity technology infrastructure issues to internal clients, exercising judgement on when to escalate to senior resources.
- Monitor cybersecurity systems using enterprise class monitoring systems, proactively identify potential issues, and exercise appropriate responses to events.
- Occasional on call time, with nights or weekends < 10%
- Analyze basic information and makes decisions within guidelines or standard practices to solve problems.
- Contributes to projects by completing assigned tasks.
Key Requirements and Technology Experience:
- Key skills: [ Penetration Testing, Vulnerability Management, Application Security]
- The ideal candidate is an exceptional communicator who thrives in collaborative environments and remains effective during moments of conflict or high pressure.
- They bring strong public‐speaking abilities, enabling them to clearly articulate technical findings to both technical and non‐technical audiences.
- This individual demonstrates a deep passion for automation, learning penetration testing methodologies and continuously invests in their professional growth through self‐funded projects and a technical portfolio.
- They are committed to ethical security practices, skilled in translating complex concepts into actionable insights, and motivated to contribute meaningfully to a process driven and dynamic cybersecurity team
- Candidates with additional experience in project management, business acumen, or leading technical initiatives will be strongly valued.
- Preferred qualifications include penetration testing certifications such as OSCP, eJPT, PNPT, or similar industry‐recognized credentials.
- A broader technical background—such as programming, server administration, containerization technologies, API security testing, thick‐client assessment, mainframe environments, or emerging AI systems—will further enhance success in this role.
- These skills help the candidate navigate diverse environments, collaborate across disciplines, and deliver deeper, more impactful security insights.
- Do you have a portfolio?
- What experience do you have playing on a team or collaborative video games?
- What is your community envolvement in the cybersecurity community?
Our client is a leading Banking Industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
PolyChat is a language learning app that seeks to dominate the language learning market. It’s a giant task.
We are preparing to release our biggest version yet, while simultaneously automating our entire distribution and marketing strategy.
Our efforts so far are paying off. We’ve just crossed 5000 users.
We are looking for a software engineering intern to contribute to key product and infrastructure projects. You will learn frontend, backend, infrastructure, marketing, and what it takes to start and run a real business.
Things like:
- Developing AI-powered content generation systems
- Building automation tools for SEO and web workflows
- Designing and implementing backend services and APIs
- Shipping app features in React / React Native, NodeJS, AWS
- Creating internal tools to support product and growth experimentation
Here are some of technologies we use:
- React / React Native
- NodeJS
- AWS
Right now there are thousands of new developers creating apps and deploying them to the app store. Distribution is the differentiator. To excel at these you need to be able to independently research the latest techniques, implement them, test what works and what doesn’t and have a good aesthetic taste.
Beyond that, the product is still in its infancy and there is a lot of work still needed to take it to the next level. The ideal candidate takes projects from start to finish. We will share with you everything we’ve learned to get to this point and we will learn a lot more together.
This is an opportunity for you to make a large business and technical impact at a startup that is rapidly heating up. If you are ambitious, this is the right internship for you. Success could lead to long term collaboration.
This is an unpaid internship. It is designed to meet the U.S. Department of Labor’s primary beneficiary test and NACE criteria for a high-impact internship experience. All equipment, software, tools, and resources are provided by PolyChat at no cost to the intern (no out-of-pocket expenses). Hours are flexible — part-time or full-time depending on your availability and schedule.
This position is hybrid remote/in-office in Austin, Texas.
We look forward to hearing from you.
About the Company
FCSLA Life is committed to providing exceptional service and support to our members. Our mission is to ensure that every member feels valued and understood, fostering a culture of inclusivity and respect.
About the Role
Experienced Microsoft Developer designs, develops, maintains and supports web-based and Windows applications. Strong expertise in C#, VB6, and Microsoft SQL Server, and a solid understanding of both modern and legacy systems. This role involves working closely with business stakeholders to enhance existing applications and build new solutions that meet evolving organizational needs.
Essential Functions
- Design, develop, and maintain Windows and web applications using Microsoft technologies
- Write clean, efficient, and well-documented code in C# and VB6
- Develop and optimize SQL Server databases, stored procedures, views and queries
- Maintain and modernize legacy VB6 Applications, including integration with newer systems
- Crystal Reports 10 experience and MS Access
- Collaborate with analysts, QA, and end users to gather requirements and deliver solutions
- Troubleshoot, debug, and resolve application and database issues
- Participate in code reviews and ensure adherence to development standards and best practices
- Support deployments, upgrades, and ongoing production maintenance
- Create technical documentation for applications and processes
- Resolving Help Desk issues
- All other duties as assigned
Education & Experience
- Four year degree or equivalent experience in computer science or related field
- Strong experience with C# (.NET Framework / .NET Core)
- Proven experience supporting and enhancing VB6 Applications
- Advanced knowledge of Microsoft SQL Server, including:
- T-SQL
- Stored procedures
- Performance turning and indexing
- Experience with web development (ASP.NET, MVC, Web APLs, or similar)
- Experience developing Windows applications (WinForms and/or WPF)
- Understanding of software development lifecycle (SDLC)
- Strong problem-solving and analytical skills
- Ability to work independently and collaboratively in a team environment
- Strong software development background and system management experience
- Proficiency with Microsoft Office Suite, Desktop PC and Calculator, Policy Management System (proprietary software for the main database), FormDocs and Fortis
Preferred Qualifications
- Experience migrating VB6 applications to .NET
- Familiarity with HTML, CSS, JavaScript
- Experience with Visual Studio, source control (Git, TFS, or similar)
- Knowledge of RESTful services and API integrations
- Experience in Agile or Scrum environments
Work Environment
This job is performed in a professional office environment. This is a full-time position with business hours Monday through Friday. Hours of work are typically 8:00 a.m. to 4:30 p.m. Additional hours may be worked as appropriate. Work is routinely performed using standard office equipment such as computers, phones and copiers, in a fast-paced environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing duties of this job, the employee is regularly required to talk, hear, sit for long period of time, use of hands and fingers to keyboard, use of standard office equipment such as computers, phones and copiers, navigating about the office and viewing materials and equipment needed to perform required tasks. This position requires the ability to occasionally lift office products and supplies, up to 30 pounds. Work also requires ability to reach into top filing cabinet drawers and bend or stoop to reach into bottom filing cabinet drawers.
Travel
This position requires no travel.
Equal Opportunity Statement
FCSLA Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
