Rcm Github Jobs in Usa

Title- Sr. Azure Solutions Architect

Location- Dallas, TX- Onsite

Type- Fulltime

Job Description:

AgreeYa Solutions is hiring a permanent Senior Azure Solutions Architect to anchor our growing Azure practice. This is a high-impact, client-facing role that spans the full engagement lifecycle — from structured cloud readiness assessments and gap analysis through hands-on architecture design and implementation delivery.

The successful candidate will lead our Azure infrastructure engagements across multiple client accounts, beginning with a structured cloud readiness assessment and transitioning into ongoing architecture and delivery responsibilities as the practice grows. This role requires equal comfort operating as a trusted advisor, assessment lead, and delivery architect — adapting to the engagement phase and client context.

Responsibilities

1. Cloud Readiness Assessment & Advisory

Lead structured, evidence-based Azure cloud assessments aligned to Microsoft Cloud Adoption Framework (CAF) and Security-first SDLC principles:

Conduct current-state Azure tenant reviews across all platform domains: tenant topology, management group hierarchy, subscription structure, RBAC model, and policy framework.

Assess identity and access configurations including Microsoft Entra ID, Privileged Identity Management (PIM), Conditional Access policies, and GitHub/Azure DevOps RBAC.

Evaluate security posture using Microsoft Defender for Cloud, Zero Trust alignment, vulnerability management, and network exposure analysis (NSGs, firewall rules, public vs. private endpoints).

Perform regulatory compliance gap assessments against NYDFS Part 500, SOC2 Trust Services Criteria, and other applicable frameworks, producing risk-rated gap registers.

Review IaC and CI/CD maturity including Terraform state management, drift detection, pipeline health (Azure DevOps / GitHub Actions), and non-prod to prod promotion workflows.

Assess monitoring and observability stacks: Azure Monitor, Log Analytics, Application Insights, alert coverage, ITSM integration, and MTTD/MTTR benchmarking.

Evaluate backup and DR configurations, RTO/RPO alignment, recovery runbook completeness, and business continuity readiness.

Review FinOps maturity: cost governance, resource tagging, reserved instance utilization, and savings plan coverage.

Produce executive-ready deliverables: current state reports, gap registers, remediation roadmaps, Target Operating Models (TOM), and C-level presentation decks.

Define objective go-live entry criteria and identify critical blockers that materially increase breach, outage, or compliance exposure.

2. Azure Platform & Infrastructure Architecture

Design and govern Azure platform environments for client workloads with a Terraform-first, pipeline-driven approach:

Define and maintain reference architectures across all stack layers: identity (Entra ID / Auth0 / Okta CIC), application (App Service / AKS), PaaS (Key Vault, Front Door / WAF, API Management), networking, data, storage, and monitoring.

Architect isolated, per-environment landing zones (QA, Stage, Prod) including VNets, subnets, NSGs, Private Endpoints, and firewall rules enforcing least privilege and environment segmentation.

Lead the design of Terraform IaC modules and environment promotion patterns (QA → Stage → Prod), including remote state management, state isolation, and change control governance.

Partner with DevOps engineers to design Azure DevOps multi-stage YAML pipelines for infrastructure and application deployments, including approval gates, rollback strategies, and release tagging.

Architect highly available, secure, scalable, and cost-optimized solutions incorporating backup, disaster recovery, and business continuity strategies.

Define cloud security standards: network segmentation, Zero Trust architecture, WAF and DDoS protection, encryption, and key management.

Set observability standards: App Insights/Log Analytics workspaces, KQL-based alerting, dashboards, Sentinel workbooks, and WAF policy-as-code.

Translate business, compliance, and regulatory requirements (including NYDFS MFA and security mandates) into concrete Azure architecture decisions and technical guardrails.

3. Client Engagement & Delivery Leadership

Operate as a trusted technical advisor and delivery lead across client engagements:

Serve as the primary Azure technical point of contact for clients, including C-suite and senior technical stakeholders.

Lead architecture reviews, technical workshops, and go/no-go decision sessions with structured evidence and documentation.

Translate business and compliance requirements into actionable architecture decisions and phased remediation roadmaps.

Provide Level 2 architectural support during critical delivery windows including rollouts, environment rebuilds, production cutovers, and hypercare periods.

Document architecture decisions, diagrams, runbooks, and ensure these are reflected in implementation and quality gates.

Mentor and guide junior engineers and offshore team members, providing technical direction and code/configuration review.

Support structured MSP onboarding activities including RACI definition, responsibility demarcation, and takeover domain identification.

Required Qualifications

8+ years of hands-on experience designing and implementing solutions on Microsoft Azure, with at least 5 years in an architect or technical lead capacity.

Deep expertise across core Azure services including:

Compute: Azure Web Apps, App Service, Azure Kubernetes Service (AKS), Azure Functions

Networking: VNets, NSGs, Private Endpoints, Azure Front Door, WAF, VPN/ExpressRoute

Integration & API: Azure API Management, Service Bus, Event Grid

Data & Storage: Azure SQL, Cosmos DB, Storage Accounts (Blob, Queue, Table)

Security: Key Vault, Microsoft Defender for Cloud, Sentinel, Azure Policy

Identity: Entra ID (Azure AD), PIM, Conditional Access

Observability: Azure Monitor, Log Analytics, Application Insights, KQL

Proven experience architecting and governing Terraform-based infrastructure in Azure, including module design, remote state backends, environment isolation, and promotion workflows.

Strong background with Azure DevOps (Repos, Pipelines, Artifact Feeds) and CI/CD patterns for both application and infrastructure, including multi-stage YAML and environment approvals.

Demonstrated experience conducting structured cloud assessments, gap analyses, and producing risk-rated findings and remediation roadmaps aligned to frameworks such as Microsoft CAF, CIS, or NIST.

Solid understanding of identity and access management including Entra ID, OAuth/OIDC flows, MFA enforcement, RBAC, and CIAM solutions (Auth0 / Okta CIC).

Working knowledge of regulatory and compliance frameworks applicable to cloud environments, particularly NYDFS Part 500 and SOC2 Trust Services Criteria.

Strong knowledge of cloud security best practices: Zero Trust, network segmentation, WAF and DDoS, encryption, key management, and vulnerability management.

Experience defining monitoring, alerting, and observability strategies using Azure Monitor, Log Analytics, Application Insights, and SIEM tools such as Sentinel.

Excellent communication and documentation skills, with proven ability to produce executive-level presentations, architecture decision records, and go/no-go assessment reports.

Preferred Qualifications

Familiarity with FinOps practices including cost governance, resource tagging strategy, reserved instance analysis, and Azure cost management tooling.

Experience with ITSM integration and tooling including ServiceNow workflows (incident, change, problem management) in cloud-managed services contexts.

Knowledge of additional monitoring platforms such as ScienceLogic or similar enterprise observability tools.

Experience with database migration strategies and tools (Flyway, Liquibase) integrated into CI/CD for Azure SQL or Cosmos DB.

Background working in regulated or audit-focused industries (financial services, healthcare, insurance) with knowledge of evidence requirements for MFA enforcement, penetration testing, and environment parity.

Experience designing and reviewing Target Operating Models (TOM) for Managed Services onboarding and MSP readiness assessments.

Relevant certifications: Azure Solutions Architect Expert, Azure Administrator Associate, Azure DevOps Engineer Expert, or Security Engineer Associate.

Familiarity with Microsoft Cloud Adoption Framework (CAF) landing zone patterns and Well-Architected Framework review methodology.

Senior Full-Stack React/Node Engineer
Location: Remote
Contract-to-Hire: $75-$85 per hour / $150-$170k

Our client is in search of a Senior Full Stack Developer to join their growing team. You will help to build out our client's new platform that runs their entire business.

Job Duties:

• Design, build, and deploy scalable and reliable full-stack applications.
• Must have data-centric experience
• Lead development efforts on projects
• Provide guidance and mentor junior team members
• Collaborate with cross-functional teams
• Build and maintain microservices and REST APIs using JS, TypeScript, and Node.js
• Build and maintain event-based system with AWS EventBridge, SQS, and other messaging services
• Build and maintain database and data lake schemas for use in DynamoDB, Postgres, S3 and Athena services
• Implement automated testing, CI/CD pipelines using GitHub Actions, Terraform, and monitoring tools

• Node.js, React, Redux, Express and React Native
• Strong understanding of JavaScript/Typescript
• Experience with AWS Cognito and CloudWatch
• Database experience with DynamoDB, PostgreSQL, or MSSQL
• Knowledge of automated testing frameworks (Jest, Enzyme, or Cypress)
• Familiarity with CI/CD tools like GitHub Actions
• Experience with cloud deployment tools like Terraform
• Infrastructure as Code proficiency
• Strong understanding of security best practices
• Ability to mentor junior developers

READ, UPDATE and DELETE - When putting your job descriptions into Job Diva please use Calibri for the Font and size 11. We also do not underline anything, bold anything, or have any variation in color. We also bullet point the required and desired skills – no dashes, arrows, etc.

SPELL-CHECK EVERYTHING BEFORE YOU CLICK SAVE!

Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.

Job Title: Quality Engineering Lead (W2 only)

Location: Fort Mill, SC (Hybrid)

Job Details:

Must Have Skills: AWS, Github Copilot, Gen AI,, Java, Selenium, Test Automation

Nice to have skills: Glue Job, S3

Detailed Job Description:

• The candidate should be skilled in AWS, S3, Github Copilot, Gen AI, Camunda, Java, Selenium, Test Automation.

• Need to be a team player.

• Need to have good communication.

• Should abide compliance and adhere to office timings

Thanks

Sr. Platform Engineer | Hybrid in Irving, TX or Baltimore, MD

Optomi, partnering with a top financial services organization, is seeking a Sr. Platform Engineer with experience in contact center systems, reporting, and financial platforms. This hands-on role will take ownership of ongoing projects, deploy NiceCX, integrate GenAI, and build scalable applications and automations that enhance contact center operations. The ideal candidate thrives in fast-paced environments, can work independently with minimal onboarding, and collaborates effectively across teams.

Why This Role Is Exciting:

• Opportunity to move from contract to permanent employment
• Flexible onsite and remote work options
• Work with innovative technologies, including AI-driven automation and analytics
• Play a key role in end-to-end platform development and operational improvements

Responsibilities of the right candidate:

• Build, maintain, and enhance REST and GraphQL APIs, connecting NiceCX and other contact center platforms to internal systems.
• Integrate and maintain telephony systems (SIP, VoIP, PBX), IVR, chatbots, omnichannel routing, and CRM platforms.
• Deploy and operate applications on AWS (EC2, Lambda, S3, API Gateway), ensuring availability, reliability, and scalability.
• Establish and manage deployment pipelines using GitHub, Jenkins, and Kubernetes for seamless, automated delivery.
• Create workflows, reporting dashboards, and operational automations to boost efficiency and agent productivity.
• Monitor, analyze, and optimize system performance for real-time contact center workloads.
• Utilize logging, monitoring, and alerting tools (AWS CloudWatch, ELK stack) to maintain high operational standards.
• Partner with architects, product owners, QA teams, and senior engineers; mentor junior developers; contribute to architectural and technical decision-making.
• Produce technical documentation, runbooks, and knowledge-sharing materials to support operational continuity.
• Follow secure development practices and ensure systems meet regulatory requirements (PCI, SOC2, etc.).

Experience of the right candidate:

• 6–8+ years of professional software development experience
• Strong programming skills in Java, Python, JavaScript, and TypeScript
• Experience designing, developing, and consuming REST APIs
• Hands-on experience with AWS cloud services (EC2, Lambda, S3, API Gateway)
• Familiarity with DevOps and CI/CD tools: GitHub, Jenkins, Kubernetes
• Exposure to contact center technologies, telephony, or customer engagement platforms
• Solid understanding of software engineering best practices: version control, testing, debugging
• Ability to thrive in agile, collaborative team environments
• Enterprise financial services experience

Job Title: Senior DevOps Engineer – Kubernetes & Platform Engineering

Location: Bethesda, MD

Duration: Direct Hire

Job Description:

We are seeking a Senior DevOps Engineer to join a high-performing Platform Engineering team responsible for building and scaling a secure, multi-cloud infrastructure. This role will focus on Kubernetes (AKS & GKE), CI/CD automation, and Internal Developer Platform (IDP) enablement to improve developer experience and system reliability.

The ideal candidate will have deep expertise in cloud-native technologies, distributed systems, and observability, with a strong focus on automation, security, and scalability.

Key Responsibilities

• Design, build, and manage multi-cloud Kubernetes platforms (Azure AKS & GKE) with a focus on scalability, security, and cost optimization
• Develop and enhance an Internal Developer Platform using Backstage, enabling self-service capabilities and standardized development workflows
• Build and optimize CI/CD pipelines using Jenkins and GitHub Actions (pipelines-as-code, artifact management, environment promotion)
• Orchestrate data and batch workflows using Argo Workflows, ensuring efficient scheduling and execution of complex jobs
• Manage and optimize distributed systems including Kafka, CockroachDB, Couchbase, and Elasticsearch (performance tuning, backup/restore, disaster recovery)
• Implement and maintain observability frameworks using Prometheus, Grafana, and Tempo (metrics, logging, tracing, alerting)
• Develop platform tools and automation using Go, Node.js, or C#/.NET
• Enforce best practices for security, compliance, and reliability, including secrets management, RBAC, and incident response
• Collaborate cross-functionally with engineering teams to improve developer experience and platform adoption

Qualifications

• 5–8+ years of experience in DevOps, SRE, or Platform Engineering
• Hands-on experience with Kubernetes in multi-cloud environments (AKS & GKE)
• Strong experience with CI/CD tools such as Jenkins and GitHub Actions
• Experience with Backstage or Internal Developer Platform (IDP) tools
• Hands-on experience with Argo Workflows (not limited to ArgoCD)
• Strong knowledge of distributed systems (Kafka, CockroachDB/Postgres, Couchbase, Elasticsearch)
• Experience implementing observability solutions (Prometheus, Grafana, Tempo)
• Proficiency in at least one programming language: Go, Node.js, or C#/.NET

Ideal Candidate Profile

• Proven experience building and scaling cloud-native platforms in multi-cloud environments
• Strong understanding of Kubernetes architecture, networking, and security best practices
• Experience driving developer self-service and platform standardization using Backstage
• Hands-on with workflow orchestration and large-scale data pipelines
• Deep understanding of SRE principles (SLOs, SLIs, error budgets, incident management)
• Ability to balance performance, reliability, and cost-efficiency in production systems
• Strong communication skills with the ability to work across engineering and product teams

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

• 
  
• 
  Design, implement, and manage cloud infrastructure on Azure using Terraform and Terragrunt.
  
  
• 
  Maintain and optimize Kubernetes clusters on Azure Kubernetes Service (AKS).
  
  
• 
  Build and manage CI/CD pipelines using GitHub Actions/Workflows and ArgoCD for GitOps deployments.
  
  
• 
  Enhance system reliability by implementing monitoring, alerting, and observability solutions with Grafana.
  
  
• 
  Automate operational tasks to reduce toil and improve team efficiency.
  
  
• 
  Participate in on-call rotations, incident response, and post-mortem analysis.
  
  
• 
  Collaborate with development teams to improve application performance, scalability, and resilience.
  
  
• 
  Implement and advocate for SRE best practices, including SLIs, SLOs, and error budgets.
  
  
• 
  Continuously improve system performance, cost efficiency, and security.
  
  

• 
  
• 
  3+ years of experience in an SRE, DevOps, or cloud infrastructure role.
  
  
• 
  Strong experience with Azure cloud services and infrastructure.
  
  
• 
  Hands-on experience with java and Terraform and Terragrunt for infrastructure-as-code.
  
  
• 
  Proficiency with Kubernetes (preferably AKS and container orchestration.
  
  
• 
  Experience with CI/CD tools, especially GitHub Workflows/Actions and ArgoCD.
  
  
• 
  Solid understanding of observability tools like Grafana (Prometheus, Loki, Tempo experience is a plus).
  
  Education Requirements Bachelor's degree required, (Masters preferred)
  
  

• 
  
• Design and build internal tools and automation-including API linting frameworks, OpenAPI specification validators, code?generation utilities, and workflow automation-to improve consistency, quality, and efficiency across the API lifecycle.
  
• Ensure developer experience is at the center of all software created, building intuitive, reliable, and friction?reducing tools that empower API producers and consumers and simplify their workflows.
  
• Collaborate, coordinate, and align with technical stakeholders such as architecture, platform engineering, security, and API governance teams to ensure tooling meets enterprise needs and integrates seamlessly with broader technical ecosystems.
  
• Apply industry best practices to deliver secure, scalable, and maintainable solutions that align with clients engineering, security, and compliance standards.
  
• Drive development activities from design through delivery, ensuring tools and services are released on time and effectively support both API producers and consumers.
  
• Champion code quality, implementing comprehensive unit testing, functional testing, and automated validation to ensure highly reliable solutions and fast feedback loops.
  
• Demonstrate engineering excellence, consistently applying high?quality engineering practices-including clean code principles, strong testing strategies (unit, integration, functional), CI/CD pipeline integration, versioning discipline, and reliable automated deployment strategies-to ensure tooling is robust, maintainable, and production?ready.
  
• Ensure all software created adheres to strong security principles, including secure coding practices, automated security scanning, vulnerability mitigation, and alignment with enterprise security standards-ensuring tooling is safe by design, safe by default, and safe in production.
  
• Support the tech lead in evaluating and shaping technical decisions, contributing insights and execution capabilities related to tooling, automation, and developer?experience improvements.
  

• 
  
• Programming & Scripting: Java | Python | JavaScript | TypeScript, Bash / Shell Scripting
  
• API Design & Management: RESTful APIs, OpenAPI / Swagger (Specification, Validation), API Linting Frameworks, API Governance & Standards Enforcement, API Versioning Strategies
  
• Automation & Tooling: Code Generation Utilities, Workflow Automation Tools, Internal Developer Tooling, CLI Tools
  
• Testing & Quality Engineering: Unit Testing | Integration Testing | Functional Testing, Automated Validation Frameworks, Test Automation Tools, Code Quality & Static Analysis Tools
  
• CI/CD & DevOps: CI/CD Pipelines (GitHub Actions, GitLab CI, Jenkins), Automated Build & Deployment Pipelines, Artifact Repositories, Infrastructure Automation
  
• Cloud & Platforms: Cloud Platforms (AWS / Azure / GCP), Containerization (Docker), Kubernetes (optional / platform-dependent)
  
• Security & Compliance: Secure Coding Practices, Automated Security Scanning (SAST / DAST), Vulnerability Management Tools, Dependency Scanning, Compliance & Enterprise Security Standards
  
• Developer Experience (DX): Developer Tooling & Enablement Platforms, Documentation Automation, API Consumer & Producer Enablement Tools
  
• Collaboration & Version Control: Git | GitHub | GitLab, Agile / Scrum Methodologies, Issue & Work Tracking Tools (Jira, similar)
  

Open date: August 26, 2025

Next review date: Thursday, Mar 12, 2026 at 11:59pm (Pacific Time)

Apply by this date to ensure full consideration by the committee.

Final date: Tuesday, Aug 25, 2026 at 11:59pm (Pacific Time)

Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled.

UC Berkeley Extension (UNEX), the continuing education branch of the University of California, Berkeley, has been building bridges between UC Berkeley and the public since 1891. UNEX serves the professional and continuing education goals of thousands of people each year and plays an essential part of the University mission to: extend the research and scholarship of UC Berkeley to a global community; increase access to higher education for non-traditional, online, and international students; and improve the workforce. UC Berkeley Extension is a part of the division under the leadership of the Dean of Extended Education that also includes Berkeley Summer Sessions, Berkeley Study Abroad, and Osher Lifelong Learning Institute.

UC Berkeley Extension invites applications for a pool of qualified, dynamic instructors with a commitment to professional and continuing education in Graphic Design to teach one or more online courses each year for our Arts and Humanities department.

Courses are offered online:

• 
  
• Online instruction is delivered asynchronously through our learning management system (Canvas) or through synchronous live lectures (Zoom).
  
• Most synchronous live online lecture courses are offered in the evening and on the weekend (U.S.A. Pacific Time).
  

We are seeking qualified applicants who possess current subject matter expertise and/or teaching knowledge in (but not limited to) the following course subjects. For program and course descriptions, please refer to the departmental link below.

Graphic Design

• 
  
• Adobe Digital Tools (Illustrator, InDesign, Photoshop)
  
• Art Direction (Advertising Design)
  
• Branding (Figma, Adobe Illustrator and Firefly)
  
• Essentials of Motion Graphics (Adobe After Effects, 2D Animation)
  
• Graphic and Web Design Portfolio
  
• Illustrating Children's Books
  
• Illustrator I
  
• InDesign
  
• Package Design
  
• Photoshop I
  
• Typography Fundamentals (Print/Web/Digital, Adobe Firefly )
  
• Visual Design Principles
  
• Web Design With HTML5 and CSS3 (JavaScript/GitHub)
  
• Other Graphic Design Related Topics (please specify in your cover letter)
  

The department seeks candidates who can support the success of all students through inclusive curriculum, classroom environment, and pedagogy. Specific duties and expectations will vary depending on the method of instruction including: Synchronous Live Online (Zoom) or Asynchronous Online (Fixed Date).

• 
  
• For synchronous instruction (live online courses), duties include but are not limited to: syllabus development; assignment development; lesson planning for class meetings; preparing and submitting required texts and course materials; reviewing and updating Canvas course site; and delivering lectures, presentations, and learning activities for all required hours of instruction.
  
• For asynchronous instruction (fixed date online courses), duties include but are not limited to: reviewing the syllabus and pre-populated online course content; learning and utilizing Canvas classroom management tools; and requesting any training needs from the Program Director or Department Director.
  
• For all instruction (regardless of course format) duties include but are not limited to: completing required trainings as mandated by the UC Presidential policies; responding to student questions and learning needs in a timely manner; grading student assignments and posting final student grades to the instructor portal in a timely manner; utilizing University-approved course support platforms including the Canvas Learning Management System, Zoom, Instructor Portal, Google Workspace, etc.; reviewing and following University and departmental policies, logistics, and other guidelines as published on the departmental Instructional Resource Site; and responding to other requests from the Program Director or Department Director in a timely manner.
  

Graphic Design Program and Courses: public/category/ ?method=load&certificateId=17023&selectedProgramAreaId=11461&selectedProgramStreamId=15551#collapse_1

• 
  
• Bachelor's degree or equivalent international degree required.
  

• 
  
• 5 or more years of professional industry work experience since degree, or 5 or more years of teaching experience since degree.
  
• 
  U.S.A. Residency and U.S.A. Work Authorization: All work must be performed in the United States, whether in person or online. For applicants who are not US citizens or permanent residents, a valid US work authorization is required for the duration of employment. Applicants should not expect the department to sponsor a work visa on their behalf.
  

• 
  
• Advanced degree in graphic design, advertising design, art direction, or related area preferred.
  
• 5 or more years of professional industry work experience in: graphic, visual or communication design; advertising; art direction; motion design; motion graphics; animation; or marketing.
  
• Proficiency in two or more Adobe Apps: Illustrator, Photoshop, InDesign, Firefly, After Effects, and Premier Pro.
  
• Proficiency in Figma.
  
• Typographic skills (type setup, digital type, web fonts, flex type, type for print).
  
• Page Layout (grid systems).
  
• Color Theory (CMYK, RGB, Pantone (PMS) and Hexadecimal #s).
  
• Proficiency in HTML5, CSS3, JavaScript and GitHub with great understanding of accessibility in design.
  
• Experience writing technical content and project specs.
  
• Knowledge of existing and new technologies and constraints, including knowledge of artificial intelligence and its integration with graphic design.
  
• Teaching, training or coaching experience in the course subject, within a U.S. corporate environment or at a U.S. college/university institution.
  
• Experience in creating syllabi, learning objectives, lectures/presentations, learning activities, assignments, assessments, exams, and quizzes.
  
• Experience teaching online and/or developing academic content for online courses.
  
• Ability to convey conceptual and complex ideas and information.
  
• Ability to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.
  
• Effective verbal/written communication and presentation skills (English).
  
• Effective organizational skills with attention to detail.
  
• Ability to collaborate with colleagues and work within a team environment.
  
• Proficiency in (or willingness to learn) instructional and other technology, such as: Learning Management Systems (Canvas); lecture/presentation capture applications (Panopto); online video conferencing (Zoom); Microsoft Office (Word and PowerPoint); file sharing (Google drive or Dropbox); and Google Workspace tools (email, calendar, docs, sheets, slides, etc).
  

• Curriculum Vitae - Your most recently updated C.V.

  
  

• Cover Letter - In your cover letter, please include:
  
  1) the top 3 course subject(s) you are applying for within the Graphic Design discipline;
  
  2) a link to your professional website that includes your Graphic Design portfolio with samples of your work; and
  
  3) please discuss prior teaching experience, teaching approach, and other/future Graphic Design teaching interests. This can include, for example, specific efforts, accomplishments, and future plans to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.

  
  

• 
  
• References are requested from candidates at the interviewing stage, and references are only contacted for finalists.
  

Help contact:

UC Berkeley is committed to diversity, equity, inclusion, and belonging in our public mission of research, teaching, and service, consistent with UC Regents Policy 4400 and University of California Academic Personnel policy (APM 210 1-d). These values are embedded in our Principles of Community, which reflect our passion for critical inquiry, debate, discovery and innovation, and our deep commitment to contributing to a better world. Every member of the UC Berkeley community has a role in sustaining a safe, caring and humane environment in which these values can thrive.

The University of California, Berkeley is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

For more information, please refer to the University of California's Affirmative Action and Nondiscrimination in Employment Policy and the University of California's Anti-Discrimination Policy.

In searches when letters of reference are required all letters will be treated as confidential per University of California policy and California state law. Please refer potential referees, including when letters are provided via a third party (i.e., dossier service or career center), to the UC Berkeley statement of confidentiality prior to submitting their letter.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Unless stated otherwise, unambiguously, in the position description, this position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct.

• 
  
• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer.
  
• UC Sexual Violence and Sexual Harassment Policy
  
• UC Anti-Discrimination Policy
  
• APM - 035: Affirmative Action and Nondiscrimination in Employment
  

Job Title: Support Engineer

Location: Seattle, WA / Bothell, WA (On-site)

Job Type: Full-time

About Us:

Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.

Role Summary:

We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.

Key Responsibilities:

• Own customer support issues end to end and ensure timely, accurate resolutions
• Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
• Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
• Serve as the escalation point for Jira Service queues and guide triage and prioritization
• Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
• Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
• Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
• Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
• Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
• Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
• Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
• Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
• Mentor junior support engineers and help develop team best practices
• Participate in incident response efforts for issues affecting multiple customers or systems

Required Qualifications:

• 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
• Proven experience supporting healthcare customers or healthcare data workflows
• Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
• Proficiency with Jira Service Management for issue triage and workflows analysis
• Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
• Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
• Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
• Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
• Strong documentation skills maintaining shared knowledge bases or support playbooks
• Comfort handling workloads involving sensitive healthcare information and security-related tasks

Preferred Qualifications:

• Scripting or automation experience in Python, Bash, or PowerShell
• Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
• Experience supporting customers during EHR integrations or workflow onboarding
• Experience with remote support tools such as TeamViewer or AnyDesk
• Experience building documentation or diagrams in Confluence and Lucidchart
• Exposure to security monitoring tools or vulnerability management processes
• Prior mentorship or leadership experience in a support environment

What We Offer:

• A competitive salary and stock options grant
• Holiday schedule according to your country of residence and PTO
• An innovative and high-paced work environment with a flat management hierarchy
• Opportunities for professional growth and advancement in a rapidly scaling company

How to Apply:

Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!

Join us in transforming healthcare through innovative technology!