Questpro Jobs in Usa

Questpro has partnered with a large insurance company to fill an immediate Temporary need for Auto Liability and Property Damage Claims Adjusters. Open desk to receive new 2-4 per day and existing claims. 100% in office position M-F 8-5

Requirements:

• Experience and Licenses for SE: FL, GA, MD, TN, and SW: TX, SC, NM, AZ, OK are a plus
• Start to close, initial liability investigation, and property damage claim handling.
• M-F 8-5 - 100% In Office

Title: Administrative / Sales Support Specialist (Life Insurance Agency)

Location: Dallas – In Office (North Dallas near Preston & 635)

Temp to hire

Might be open to Hybrid down the road

Must have Advanced Excel Experience

About the Role

We are seeking a motivated and detail-oriented Administrative Assistant/Sales Support Specialist to join our growing Life Insurance Brokerage Agency. This is temp to possible hire working closely with our senior leadership team and producers to support day-to-day administrative functions.

Would prefer someone that has some experience in the life insurance, sales support, or administrative operations who is looking to grow their career within a dynamic and supportive environment.

Key Responsibilities

• Assist producers with new business applications and policy servicing
• Run basic carrier illustrations and assist with case preparation
• Provide administrative and back-office support
• Maintain accurate electronic files in the Agency Management System and CRM
• Support documentation, follow-ups, and general office organization

Qualifications

• Basic understanding of life insurance products preferred
• Strong organizational and time management skills
• Needs ADVANCED level Excel experience
• Detail-oriented with strong follow-up skills
• Professional communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Experience with AgencyWorks or other CRM systems is helpful but not required

Claims Management

• Manage of caseload including complex or high-exposure workers’ compensation claims through investigation, evaluation, negotiation, and resolution.

• Determine compensability, calculate benefits, and authorize medical and indemnity payments in accordance with state laws and company policy.

• Coordinate treatment plans, return-to-work programs, and settlement strategies with medical providers, attorneys, TBG members, and vendors.

• Maintain detailed documentation in the claims management system and ensure timely reporting and compliance with regulatory requirements.

• Participate in mediations, settlement conferences, and hearings as needed, often in collaboration with outside counsel.

• Collaborate with internal medical, legal, and risk management resources to ensure optimal claim outcomes.

• Identify opportunities for early intervention, cost containment, and fraud prevention.

• Educate members on claims trends, loss drivers, and best practices for injury prevention.

• Collaborate cross-functionally with underwriting, account management, and loss control to deliver coordinated client solutions.

Compliance and Best Practices

• Ensure full compliance with applicable federal, state, and local workers’ compensation laws and regulations. Adhere to internal policies, procedures, and service standards.

• Stay informed on industry changes, case law, medical guidelines, and legislative updates.

• Maintain required adjuster licenses and participate in continuing education and professional development.

• Contribute to the development and refinement of claims handling procedures and client service protocols.

• Promote ethical conduct and high-quality claim management at all times.

QUALIFICATIONS/SKILLS:

• High School diploma or equivalent required, College degree preferred.

• 3+ years of workers’ compensation claims handling experience preferred.

• Must have a Minnesota Adjusters License.

• Experience in client-facing roles such as account management, claims consulting, or relationship management preferred.

• Prior experience mentoring or training others is a strong plus.

• Multi-jurisdictional claims experience desirable.Minimum of one (1) to two (2) years Workers’ Compensation lost time claims adjusting experience, or equivalent experience.

• Ability to coordinate and prioritize daily workflow of a moderate technical complexity.

• Must be detail oriented and a self-starter with strong organizational abilities.

• Excellent written and oral communication skills.

• Proficient using Microsoft Office programs such as Word, Excel, Outlook, etc.

• Ability to work with initiative in a mostly independent environment.

• Working knowledge of claim procedures, policies, terminology, etc.

• Working understanding of differences in techniques, medical care available and vocational possibilities within geographic areas of the state.

• Demonstrate problem-solving and analytical ability.

• Spanish bilingual desirable or other languages.

• Ability to travel as necessary.

• Ability to negotiate, build consensus and resolve conflict.

• Ability / willingness to acquire a valid MN State adjusting license.

• Sit, stand, walk/ambulatory; ability to lift 10 pounds.

A Top 100 Insurance Agency (Business Insurance Journal) serving the automotive market is building something different in the Employee Benefits space—and we are seeking a high-impact executive leader to drive the next phase of growth. This role is a rare opportunity to step into a true business-building leadership position: part strategist, part operator, and part sales-driven growth architect. We are looking for an entrepreneurial Employee Benefits leader who has experience scaling an agency or division, leveraging carrier relationships, and creating modern benefits strategies that win in highly competitive environments. This executive will lead the Employee Benefits operations organization while also owning the strategy to rapidly expand revenue, market presence, and client impact.

Key Responsibilities

• Lead the strategy to scale a high-growth Employee Benefits business significantly year-over-year
• Partner closely with producers and leadership to accelerate new business wins
• Leverage deep market expertise and carrier relationships to deliver differentiated client solutions
• Build repeatable strategies that increase deal volume, close rates, and retention
• Oversee the full EB service and operations function (Account Executives, Managers, Analysts)
• Build scalable infrastructure, workflows, and team structure to support rapid growth
• Implement best-in-class processes across submissions, renewals, and client experience
• Drive efficiency, accountability, and performance across the organization
• Strengthen partnerships with key carriers and underwriting leaders
• Create innovative plan design and funding strategies tailored to employer needs
• Hire, develop, and inspire a high-performing team
• Establish a growth-oriented, entrepreneurial culture that challenges traditional agency norms
• Serve as a key member of the leadership team shaping the future of the business
• This role is expected to expand in scope over time, including broader oversight across additional lines of business such as Property & Casualty operations

Qualifications

• 10+ years of progressive leadership experience in Employee Benefits
• Proven success growing and scaling an EB agency, division, or book of business
• Strong understanding of sales strategy, client acquisition, and competitive positioning
• Established carrier relationships and market credibility
• Experience leading multi-functional operations and service teams
• Strategic mindset with strong execution and financial discipline
• Exposure to Property & Casualty is a plus

Why Join Us

The Company: Built for the evolving automotive industry, this organization operates as a dealer-centric partner delivering comprehensive solutions in Finance & Insurance, Property & Casualty, and Employee Benefits. They partner with forward-thinking dealer groups nationwide—their work is data-driven, practical, and focused on real results, not buzzwords.

The Culture: People-first, performance-driven with high standards and mutual respect. Collaborative by nature, where ideas matter more than titles. Autonomy with accountability. Client-focused and growth-oriented, supporting learning and long-term career development. Leadership is accessible, feedback is constructive, and contributions are recognized.

Compensation & Benefits:

• Competitive salary and performance-based compensation
• Comprehensive benefits package including medical, dental, vision, life insurance, and EAP

The Workspace: Headquartered in a premier office building at HALL Park in Frisco, Texas—one of North Texas's most dynamic mixed-use campuses featuring:

• Three miles of walking, biking, and jogging trails
• 16,000+ sq ft state-of-the-art fitness centers with daytime classes
• On-site dining and food trucks
• Outdoor workspaces and tech pods at Kaleidoscope Park
• EV charging, car care services, 24/7 security

5 days on-site with flexibility for work from home when personal needs arise.

You should apply if:

• You want to help companies across industries strengthen their HSEQ programs by applying your specialized expertise in conducting field audits.

• Translating complex regulations into practical, real-world solutions is a skill you take pride in.

• Serving as a trusted technical advisor and sharing your expertise comes naturally.

• A corporate role that leverages your field experience while allowing you to influence safety performance across multiple sites and industries sounds like the right next step.

Responsibilities:

• Lead comprehensive field audits to evaluate EHS management systems, assess compliance against audit protocols, and identify risk‑based improvement opportunities

• Research, develop, and enhance health and safety review protocols as required by legislation and industry best practices

• Assist and support ISNetworld contractor/supplier clients; meet clients at their locations as needed

• Review contractor HSEQ documentation and processes, and communicate compliance or gaps in relation to regulatory requirements

• Perform desktop audits of health and safety programs and/or other HSE documentation

• Coordinate various review protocol development and implementation initiatives

• Attend sales meetings with your Business Development teammates to serve as the HSEQ subject matter expert

• Research, develop and author various resources and reference documents for customers and prospects

• Participate in industry monitoring, HSE professional organizations and other opportunities to continue personal and professional growth

• Continually re-evaluate HSEQ offerings and processes to provide superior service to customers

Experience Required:

• 4+ years of HSE experience leading specialized field audits using formal management‑system and risk‑based audit methodologies

• Bachelors in related field or equivalent relevant work experience

• ISO audit experience, including training or credentials such as ISO 45001 Lead Auditor or equivalent management‑system auditing qualifications

• Strong communication skills, initiative and drive to move projects forward effectively

• Ability to build relationships and serve as a trusted advisor to customers and internal teams

Highly respected and long-standing Dallas-based insurance agency is seeking three experienced Commercial Lines Operations Supervisors to join their award-winning team! Recognized as one of Insurance Journal's Top 100 P&C Agencies, an Insurance Journal Best Place to Work in the Southwest Region, and a Top Workplace in DFW by The Dallas Morning News, this rapidly growing agency is expanding their Commercial Lines leadership structure.

About This Opportunity

Our client is adding a new layer of middle management to their Commercial Lines division, creating three brand-new supervisor positions that will report directly to the CL Operations Manager. This is an exceptional opportunity for experienced Commercial Lines Account Managers who are ready to transition from managing a book of business to managing and developing a team of Account Managers.

About the Role

This role serves as a subject-matter expert and operational anchor for the team, ensuring consistency, accuracy, and efficiency across day-to-day account management activities. With a strong focus on workflow management, compliance, and execution, this position supports both team performance and client service excellence through clear processes, guidance, and hands-on problem-solving.

The ideal candidate brings deep knowledge of commercial insurance, a structured, analytical approach to operations, and the ability to translate complex coverage and procedural requirements into clear guidance for the team. This role balances people leadership with hands-on operational oversight to ensure continuity, quality, and service standards are consistently met.

Key Responsibilities

Team Management

• Directly supervise and manage a team of commercial lines account managers and assistants, providing leadership, guidance, and support to ensure optimal team performance and professional development

Daily Operations Support

• Serve as the primary point of contact for day-to-day operational questions from team members, providing immediate guidance on complex accounts, coverage issues, and procedural matters

Client Relationship Support

• When needed, create relationships with key commercial clients, participate in renewal meetings and new business presentations, and ensure exceptional service standards are consistently met

Backup Coverage Management

• Coordinate and assign backup coverage among team members for planned absences such as PTO, training, or other scheduled time off
• In emergency situations or when adequate backup coverage cannot be arranged within the team, step in personally to provide account management and assistant support to ensure continuity of client service

Compliance Collaboration

• Review compliance and audit reports generated by the compliance department for assigned team members, analyze findings to identify patterns or recurring issues, and determine where additional training or support is needed
• Collaborate with the Training and Development Manager to address skill gaps and implement targeted remediation strategies to improve compliance performance

Performance Management

• Conduct annual performance evaluations for direct reports, provide ongoing feedback and coaching, and serve as the first line of defense for performance issues before escalation to the CL Operations Manager

Promotion Recommendations

• Evaluate team member readiness for advancement and make formal recommendations for promotions based on performance and skill development

Administrative Oversight

• Approve PTO requests, manage scheduling, and ensure adequate coverage for all client accounts and operational responsibilities

Renewal Processing and Client Service Oversight

• Monitor and ensure the team is effectively processing renewals in a timely manner, maintaining renewal timelines, and delivering exceptional client service
• Oversee workflow management to guarantee clients receive the coverage, documentation, and support they need within established timeframes and service standards

Work Environment & Schedule

Regular in-office presence is required three days per week at the Dallas office.

Benefits Package

• Company-Paid Medical Insurance for employees
• 401(k) Match: 100% match up to 3%
• PTO: Accrue up to 3 weeks in your first year, increasing to 4 weeks after year one
• Flexible Work Schedule: 7.5-hour workday with multiple start time options
• Hybrid Work Model: 3 days in-office, 2 days remote

Required Qualifications

• High School Graduate (college degree preferred)
• Minimum of 5 years working in the P&C insurance industry
• Excellent leadership and people management skills
• Strong analytical and problem-solving abilities
• Exceptional communication skills, both verbal and written
• Proven ability to manage multiple priorities and meet deadlines
• Experience using Applied EPIC
• Valid insurance license
• Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe Standard
• Strong knowledge of commercial insurance products, underwriting practices, and risk assessment
• Experience with performance management and employee development
• Detail-oriented with strong organizational skills

Preferred Qualifications

• Experience with CSR24, Indio, Salesforce, ZoomInfo, Scribe, Tango
• Insurance designation – CISR, CIC, CRM, CPCU, CLCS
• Previous experience in commercial lines account management or underwriting