Query Optimization With Example Jobs Remote Jobs in Usa
214 positions found — Page 2
Business Area:
EngineeringSeniority Level:
Mid-Senior levelJob Description:
At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.
The Data Platform Pillar is the bedrock of Cloudera's technology, where we design and build the core components that let our customers store, manage, and process data with unmatched scalability, security, and performance.
One of our products, Hue, is a mature open-source SQL Assistant for querying Databases & Data Warehouses and collaboration. Many companies and organizations use Hue to quickly answer questions via self-service querying.
The Data Warehouse Experience team is seeking passionate developers to join our distributed engineering team. Our mission is to make data warehousing simple and innovative for end users, working on software development, testing, user experience, distributed systems, and scalability.You will architect and implement applications within Hue, part of Cloudera Enterprise, which includes CDP Data Platform (CDPD), the world's leading open-source data platform for mission-critical environments, as well as CDP/Data Warehouse on the public cloud. We have already released the next generation of SQL experience using container-native Hadoop services to work in a Kubernetes cluster.
As a Sr. Staff Software Engineer, you will:
Drive Hue's architecture and technical strategy to deliver a secure, scalable, and extensible data productivity interface for enterprise analytics.
Lead core feature development across SQL editing, data catalog exploration, visualization, workflow orchestration, and practitioner productivity tooling.
Define and execute the AI roadmap for Hue, incorporating Cloudera SQL AI, natural-language query experiences, contextual copilots, and retrieval-augmented analytics.
Advance intelligent SQL assistance and automation by designing foundational capabilities for query generation, optimization suggestions, and semantic data understanding.
Champion engineering excellence through robust testing, performance optimization, observability, and enterprise-grade reliability.
Mentor engineers and lead cross-functional collaboration with product, UX, data platform, and other teams to influence long-term strategic direction.
We are excited about you if you have:
Bachelor's degree in
Computer Science or equivalent, and 7+ years of experience; OR Master's degree and 5+ years of experience; OR PhD and 3+ years of experience.Attention to details and ability to build reliable and scalable software systems.
4+ years of experience in development and test.
Effective communication and collaboration skills.
Strong development and system skills.
Strong critical & analytical skills.
Experience developing in Python.
Web development framework experience (React, Vue, Angular etc.).
Comfortable with HTML and CSS.
Comfortable with security.
You may also have:
Comfortable with the Web/RPC stacks in a Cloud world
Working knowledge of Kubernetes and microservices-based application design
Experience in developing continuous integration pipelines
Why this role matters:
You will tackle complex distributed systems challenges, crafting the foundational software for the control and data planes that powers CDP and keeps it running at massive scale. Working at the forefront of hybrid and multi-cloud technology, you will empower data scientists, engineers, and analysts with the tools and infrastructure they need for advanced analytics and modeling.
Collaboration is key, you will work alongside brilliant minds across product, data science, and engineering to drive innovation, standardize best practices, and shape the future of enterprise AI and data platforms. This is your chance to build the future of data and see your work make a global impact.
This role is not eligible for immigration sponsorship.
What you can expect from us:
Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups
EEO/VEVRAA
#LI-SZ1
#LI-REMOTE
Job Summary:
We are seeking a detail-oriented SQL Analyst ideally with experience in SQL Server Management Studio (SSMS). This role will be responsible for designing, executing, and optimizing SQL queries, supporting data analysis initiatives.
The ideal candidate is highly analytical, skilled in relational databases, and capable of transforming raw data into meaningful reports that support data-driven decision making.
Key Responsibilities:
- Write, optimize, and maintain SQL queries and stored procedures to extract and analyze data from multiple sources.
- Perform data analysis to identify trends, anomalies, and business opportunities.
- Support business users by troubleshooting data issues, validating results, and ensuring accuracy of reporting.
- Collaborate with cross-functional teams to define requirements and translate them into technical solutions.
- Ensure data integrity, security, and performance of queries and reporting solutions.
- Create and maintain documentation for queries, dashboards, and data processes.
Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or related field (or equivalent experience).
- 2+ years of experience working as a SQL Analyst, Data Analyst, or BI Analyst.
- Strong proficiency in SQL and experience with SQL Server / SSMS.
- Solid understanding of relational databases, data structures, and ETL concepts.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to communicate technical concepts to non-technical stakeholders.
Job Title – Tech Lead, SFDC
Location – SFO- Bay Area, CA - Hybrid
Duration – Long Term Contract (C2C, W2)
We are looking for a Salesforce Technical Lead with strong Healthcare Cloud experience who is highly hands-on and comfortable with Apex coding, complex SOQL queries, and custom development.
Key Responsibilities:
- Lead end-to-end Salesforce implementations with a focus on Salesforce Health Cloud
- Design and develop custom Apex classes, triggers, batch/queueable jobs, and complex SOQL/SOSL queries
- Build and optimize Lightning Web Components (LWC) and Aura components
- Perform hands-on development while mentoring junior developers and reviewing code
- Design and implement integrations using REST/SOAP APIs, Platform Events, and middleware
- Ensure data security, compliance, and HIPAA standards in healthcare solutions
- Own technical architecture, troubleshooting, and performance optimization
- Collaborate closely with business stakeholders, product owners, and cross-functional teams
Required Skills & Experience:
- 13+ years of Salesforce experience with 5+ years as a Technical Lead
- Strong expertise in Salesforce Health Cloud
- Expert-level Apex development, including triggers, async Apex, and governor limit optimization
- Advanced experience writing SOQL queries and handling large data volumes
- Hands-on experience with LWC, Visualforce (as needed), and Salesforce flows
- Experience integrating healthcare systems (FHIR, HL7, EHR/EMR preferred)
- Solid understanding of Salesforce security model, data sharing, and compliance (HIPAA)
- Experience with CI/CD, DevOps tools, and source control (Git)
Sign On Bonus Potential: Up To 10K
Randallstown, MD
NORTHWEST HOSPITAL
CAT SCAN
Full-time - Weekends - Day and Evening shifts - Hours Vary
ALLIED HEALTH
92660
$36.94-$58.17 Experience based
Posted:
February 27, 2026
Apply Now
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Summary
Summary
Performs Cat Scan procedures at a safe and experienced level without direct supervision. Unified by the core purpose of creating a healthier community one person at a time, the members of the Division of Patient Care Services commit themselves to sustaining a culture focused on achieving optimal patient outcomes.
Responsibilities
Provides excellent customer support by providing the best service possible. Demonstrates empathy and understanding of patient/customer concerns by listening carefully and responding appropriately. Displays a commitment to the value of teamwork by building strong relationships with patients, families, co-workers and the surrounding community by being cooperative and collaborative in the performance of duties, promoting a unified and spirited workplace.Performs CT scan procedures using prescribed techniques. Reviews requisitions to ensure completeness verifying patient name, diagnosis, description of requested exam.
Experience: Required: * 1-3 years
Education: Required: * Associate's Degree Graduate of a JRCERT accredited school in the field of Radiologic Technology. Licenses And Certification: Required: * Radiographer License - Current Maryland license or eligibility to obtain Maryland license * Basic Life Support * Registered Radiologic Technologist
Additional Information
Who We Are:LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.
What We Offer:
Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.
Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.
Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.
Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.
Why LifeBridge Health?
With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.
Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.
LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.
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Baltimore, MD
SINAI HOSPITAL
FMF-CT SCAN
PRN - Night shift - 7:00pm-7:30am
ALLIED HEALTH
92346
$53.50-$53.50
Posted:
January 28, 2026
Apply Now
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Summary
Performs Cat Scan procedures at a safe and experienced level without direct supervision. Unified by the core purpose of creating a healthier community one person at a time, the members of the Division of Patient Care Services commit themselves to sustaining a culture focused on achieving optimal patient outcomes. Each employee is obligated to deliver highly reliable care while adhering to all National Patient Safety Goals. This occurs within a learning environment that is supportive and just, where each employee is valued for their contribution to the collective safety of patient, staff, and visitors. Of equal importance is each employee's commitment to the value of teamwork in order to promote a unified and spirited workplace.
Provides excellent customer support by providing the best service possible. Demonstrates empathy and understanding of patient/customer concerns by listening carefully and responding appropriately. Displays a commitment to the value of teamwork by building strong relationships with patients, families, co-workers and the surrounding community by being cooperative and collaborative in the performance of duties, promoting a unified and spirited workplace. Exceeds patient/customer needs by anticipating, identifying and responding to such needs promptly and in a caring and courteous manner.
R.T.(R), NMTCB(CT), or equivalent required;
Graduate of JRCERT accredited program in Radiological Technology.
BLS required
Additional Information
Who We Are:LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.
What We Offer:
Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.
Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.
Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.
Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.
Why LifeBridge Health?
With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.
Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.
LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.
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Sign On Bonus Potential: Up to $10,000
Baltimore, MD
SINAI HOSPITAL
RIAO RADIOLOGY
Full-time - Day shift - 8:30am-5:00pm
ALLIED HEALTH
93309
$31.13-$47.87 Experience based
Posted:
March 18, 2026
Apply Now
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Summary
X-Ray Technologist — Sinai Hospital (Baltimore, MD)
Now offering new, highly competitive rates and up to a $10,000 sign-on bonus!
Step into a career where your skills truly make an impact.
At Sinai Hospital of Baltimore, we combine advanced imaging technology, compassionate care, and a collaborative team environment to deliver exceptional patient outcomes. We’re looking for an X-Ray Technologist who’s ready to grow, contribute, and be part of something bigger — a hospital that values your expertise as much as your empathy.
What You’ll Do
Perform a variety of general diagnostic imaging procedures using state-of-the-art digital radiography equipment
Ensure every patient feels safe, comfortable, and respected during their exam
Collaborate closely with radiologists, nurses, and other providers to deliver accurate, timely diagnostic results
Maintain the highest standards of safety, quality, and compliance
Keep imaging workflows efficient and equipment ready for optimal performance
What You Bring
Associate’s degree or completion of an AMA-approved School of Radiologic Technology
ARRT certification and Maryland State License (required)
AHA BLS/CPR certification (required)
1–3 years of radiology experience preferred — motivated new graduates are encouraged to apply
Strong communication, teamwork, and problem-solving skills
Why You’ll Love Working Here
Competitive Pay and up to a $10,000 Sign-On Bonus (prorated for part-time)
Generous Paid Time Off
403(b) Retirement Plan with Employer Match
Tuition Assistance and Continuing Education Support
Comprehensive Medical, Dental, and Vision Coverage
Employee Wellness and Assistance Programs, free parking, and fitness discounts
Join a team that’s imaging the future of patient care.
Bring your skills, compassion, and drive — and build a rewarding career where every image makes a difference.
Apply today and discover what’s possible at Sinai Hospital.
Additional Information
Who We Are:LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.
What We Offer:
Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.
Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.
Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.
Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.
Why LifeBridge Health?
With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.
Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.
LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.
Share:
talemetry.share();
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Minimum of five years experience working in analytics with hospitals and health plans.
Advanced proficiency required with VBA, SQL, Salesforce, Excel and Access.
High-level skills using web applications and all browsers; ability to teach others how to use web-based database functions.
Demonstrated experience using Microsoft Office computer applications, including Word, Access, Outlook and SharePoint.
Advanced knowledge of Excel required.
Detail-oriented with strong follow-through and ability to work independently given standard guidelines and checklists.
Good writing and communication skills.
Able to draft grammatically correct and professional email messages.
Demonstrated experience in working successfully with minimal supervision.
Must have knowledge of medical and health care terminology.
Ability to complete HIPAA training and implement high-level protections on patient information and confidentiality.
Must work effectively independently and in a team setting.
Ability to relate well with internal and external customers.
Quality/Metrics: Gather and perform analysis on data from Salesforce, Loopback, Excel, and other databases as required.
Perform data cleaning as needed to ensure data are consistent and analyzable.
Create data reports, charts, graphs and tables for regular reporting to program leads and external partners.
Export data from software systems and program tracking logs for agency reporting.
Assemble reports, papers and presentation materials as directed.
Collect data through phone and in-person interviews.
Record or transcribe data in accordance with project and funding source guidelines.
Perform literature reviews (locating, listing &/or abstracting articles).
Enter literature references into shared database (such as EndNote) Responsibilities: Data cleaning, formatting, and maintenance as needed.
Data visualization and analysis of program metrics.
Data Entry for the program(s) assigned.
Program reporting/billing/invoicing support.
Administrative duties as needed (Mailing and other assigned work) Establish and maintain systems for program accountability – reports track performance.
Attend and ensure follow up after all meetings and presentations – minutes, reports, action plans, assignments, and etc.
Monitors performance, responsibilities of field staff with respect to database management, metrics, and documents.
Reports all errors in systems, workflows, and both internal and external individuals.
Completes reporting (both internal and contractual requirements) with thorough knowledge and understanding of what is being reported.
Develops and maintains a current understanding of the Department’s Contractual Agreements.
Must have professional verbal and written skills, computer/software skills.
Assists with both internal and external customer service calls, emails, and requests.
Other Miscellaneous tasks assigned, as needed.
SQL Server database design, implementation, troubleshooting Develop, optimize, and maintain complex T-SQL queries, stored procedures, indexes, constraints; resolve performance issues, deadlocks, and contentions using traces, execution plans, and profiling.
Design, develop, test, and implement ETL/ELT processes using Talend for data extraction, transformation, and loading from diverse sources, including Salesforce CRM data.
Administer and optimize Talend environment, including job scheduling, dependencies, monitoring, automation, patches, upgrades, and performance tuning.
Integrate Salesforce data (e.g., via APIs, connectors) into SQL Server databases and data warehouses, ensuring data quality, synchronization, and real-time/ batch processing.
Collaborate face-to-face/with business stakeholders to analyze requirements, gather specifications, evaluate data sources/targets, and design solutions that improve business performance.
Lead ETL development activities, ensure code quality, provide feedback on performance.
Support enterprise data warehouse, data marts, and business intelligence initiatives; perform source data analysis and dimensional modeling.
Develop and automate processes using scripting.
Provide tier 2/3 support, evaluate production issues, recommend improvements, and participate in project planning following Agile methodologies.
Perform proactive performance optimization, and data synchronization across environments Mentor staff, recommend process enhancements, and contribute specialized knowledge across IT and business operations.
Document data integration processes, workflows, ETL designs, data mappings, technical specifications, and system configurations Manage version control, deployments Collaborate on testing (unit, integration, UAT Translated business requirements into actionable data specifications, documentation, and code solutions using Salesforce Object Manager and official documentation Reviewed Salesforce release notes, verified production deployments, and conducted feature testing across sandbox and production environments with detailed feedback submission Developed and maintained complex SOQL queries to support data team operations, reporting, and analytics needs Designed and built custom Salesforce reports to support data operations and Enhanced Care Management (ECM) programs Developed and deployed end-to-end solutions for processing health plan MIF data, enabling efficient insert, update, and reporting workflows for Lead and Case objects Performed large-scale data inserts, updates, and migrations using Salesforce Data Loader in both sandbox and production environments Extracted, analyzed, and transformed backend Salesforce data using Talend and SQL to produce accurate reports for compliance, billing, and operational needs Identified and resolved reporting discrepancies and data quality issues through root-cause analysis and targeted corrections Cleaned, standardized, and transformed referral data for mass uploads into Salesforce while enforcing validation rules and workflow requirements Created Salesforce-based error reports that enabled program teams to quickly identify and correct data entry issues Conducted data gap analyses against vendor reporting requirements and designed field transformations and new data structures to meet compliance and reporting standards Integrated offshore datasets with Salesforce records to address missing or incomplete data, improving accuracy for reporting and billing Reduced manual data entry and correction efforts by automating large-scale updates, inserts, and fixes via Salesforce Data Loader Maintained vendor zip code records in Salesforce to ensure accurate service area tracking, correct billing rates, and reliable historical reference Partners in Care Foundation is an equal opportunity employer.
We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation, pregnancy (including childbirth, lactation/breastfeeding, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics, as well as those of family members), veteran status, uniformed service member status, gender, gender identity, gender expression, transgender status, arrest or conviction record, domestic violence victim status, credit history, unemployment status, caregiver status, sexual and reproductive health decisions, salary history or any other status protected by federal, state, or local laws.
All qualified applicants will receive consideration for employment and reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.
Remote working/work at home options are available for this role.
Length of Contract: 6 months
Location: Remote (Eastern time zone)
What are the top 3-5 skills, experience or education required for this position:
a. Proficiency in databases (SQL) and coding in R/Python
b. Experience with API development
c. Familiarity with AI techniques and strong curiosity for new technologies
d. Experience managing and curating bioinformatics datasets (BulkRNAseq, Proteomics, scRNAseq, CRISPR)
e. Code management, documentation, and version control (e.g., GitHub)
Job Overview: As a Data Analyst, you'll drive data quality and consistency in our central hub for storing OMICS data, address impactful data loading and curation projects and help improve and automate processes using agentic AI. Working closely with researchers, you'll ensure their data needs are met and help accelerate scientific discovery.
Key Responsibilities:
- Contribute to important data loading and curation projects for the departments Omics data server
- Address data quality and consistency issues in the CRISPR database.
- Apply agentic AI approaches for data loading and querying OMICS data
- Database Interaction: Use PostgreSQL to build, manage, and query large genomic datasets.
- API Development: Design and implement APIs for improved data accessibility and integration across platforms.
- Automation: Use Python and R to automate and optimize data workflows, prioritizing data quality and integrity.
- ETL Process Management: Develop and execute ETL processes to integrate high-value datasets in line with organizational standards.
- Collaboration: Work with cross-functional teams and research scientists to gather requirements, align to common data model standards, and facilitate effective data management.
- Documentation: Maintain comprehensive documentation and version control for reproducibility and teamwork.
Required qualifications:
- Master's degree in computer science, bioinformatics, or a related field, with 3+ years of relevant experience.
- Proven experience working with databases (PostgreSQL proficiency).
- Advanced skills in Python and R for automation and data manipulation.
- Experience handling and curating bioinformatics datasets (BulkRNAseq, Proteomics, scRNAseq, CRISPR).
- Code management, documentation, and usage of Github.
- Curiosity and basic knowledge of AI techniques applicable to data loading and querying.
- Excellent communication skills and a collaborative mindset.
- Demonstrated experience with AWS resources.
- Experience in API
Associate Director of Communications Systems
Arlington, VA (On-Site)
About Us
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!
Overview
Ennoble Care is seeking an Associate Director of Communications Systems to own our Dialpad and Zoho CRM platforms end to end—from day-to-day administration to the analytics that drive operational decisions for clinical leadership and the C-suite.
This is not just a systems administration role. You'll inherit active automation projects in Zoho (workflow rules, field permissions, validation logic, cross-module integrations) and a growing analytics practice around Dialpad call data (transfer acceptance rates, queue performance, agent productivity). You'll be expected to build on both—and you'll have AI tools at your disposal to do it. We're actively using AI to automate workflows, analyze call data, and eliminate manual processes across both platforms. You'll be expected to leverage these tools to move faster than a traditional admin ever could.
You'll report directly to the CIO and have regular visibility with the COO and executive leadership. This position is on-site at our Arlington, VA corporate headquarters.
Key Responsibilities
Dialpad Administration & Analytics (~610 users across 15+ offices and 11 states)
• Manage user provisioning/deprovisioning, license management (Connect vs Contact Center), number assignment, and extensions
• Configure and optimize call routing, IVR structures, queues, and office/department setup
• Build and maintain performance dashboards for clinical operations leadership—transfer acceptance rates (warm vs cold), queue performance, agent productivity, ring timeout analysis, voicemail detection
• Leverage AI tools to automate call data analysis, anomaly detection, and recurring reporting
• Track and report on KPIs weekly: call answer rate, abandon rate, average speed to answer, queue wait time
• Conduct root cause analysis when performance dips—whether it's a routing issue, a training gap, or a staffing constraint
• Serve as primary technical contact with Dialpad support and account team
• Troubleshoot call quality issues, agent status problems, and routing errors
Zoho CRM Administration & Automation (~50+ liaisons, scaling to 100+)
• Manage user creation, role/profile management, field-level permissions, module configuration, and layout customization
• Own and extend existing workflow automations—bonus point calculations, pathway expiration enforcement, focused pathway caps, cross-module lookups (house call / hospice), referral-to-liaison mapping
• Drive data integrity: account deduplication, referral source accuracy, sync monitoring between Zoho, OA (OperationsAccel), and MatrixCare
• Build liaison performance dashboards and automate the pulse report
• Reduce bonus reconciliation from ~16 hours/month of manual work to near-zero through automation
• Use AI-assisted development to build and iterate on Zoho workflow rules, validation logic, and cross-module integrations faster
Integrations & Cross-Platform
• Coordinate user lifecycle (provisioning/deprovisioning) across Dialpad and Zoho as part of onboarding/offboarding workflows
• Maintain integrations between Dialpad, Zoho, CallRail, and other systems
• Monitor sync reliability between Zoho, OA, and the Dialpad data warehouse (Azure SQL)
• Support other no-code/low-code tools (Scribe, Keragon, Emitrr) as needed
Performance Monitoring & Reporting
• Track and report on Dialpad and Zoho KPIs weekly to leadership
• Identify trends and proactively address issues before they impact metrics
• Support Operations Analyst with data extraction for deeper analysis
Documentation & Training
• Create and maintain system documentation, runbooks, and SOPs
• Develop training resources to improve adoption and reduce errors
• Conduct end-user training for new hires and existing staff
What Success Looks Like
• You own Dialpad and Zoho administration completely—user provisioning, routing changes, and system configuration no longer route through the helpdesk or the CIO
• Leadership gets recurring, self-service visibility into call center performance and liaison productivity without asking for it
• Manual reconciliation work that currently takes 16+ hours/month is automated or eliminated
• When something breaks or trends in the wrong direction, you catch it before anyone else does
Qualifications
Required
• 3+ years of experience administering a cloud communications platform (Dialpad, RingCentral, 8x8, Five9, or similar)
• 2+ years of experience administering a CRM (Zoho CRM strongly preferred; Salesforce acceptable)
• Hands-on experience building CRM automations—workflow rules, validation rules, field-level security, cross-module lookups
• Comfortable writing SQL queries for analytics (you'll query an Azure SQL data warehouse—and use AI tools to accelerate query development and analysis)
• Experience building dashboards or reports in Power BI, Looker, or similar
• Strong analytical skills—able to interpret data and identify root causes
• Excellent communication skills with ability to present metrics to leadership
• Strong attention to detail—you'll reconcile bonus payments where errors directly impact employee compensation
• Ability to work on-site in Arlington, VA
Preferred
• Zoho CRM administration certification
• Experience with Zoho-to-external-system integrations (webhooks, APIs, middleware like Zoho Flow)
• Healthcare industry experience (home health, hospice, or multi-site provider groups)
• Experience with Dialpad specifically (API, webhooks, admin console, contact center configuration)
• Familiarity with data warehousing concepts and ETL pipelines
• Experience using AI/LLM tools (Claude, ChatGPT, Copilot) to accelerate technical work—writing automations, analyzing data, building integrations
• Background in contact center operations (not just IT administration)
What We Offer
• Ownership of two mission-critical platforms with direct impact on business performance
• Direct visibility with CIO, COO, and executive leadership
• AI-forward team—you'll have enterprise AI tools and an automation backlog with clear ROI from day one
• Growing organization—the systems you build now will scale with 2x liaison headcount and continued M&A expansion
• Competitive compensation and benefits package
• Career growth opportunities within IT and operations
Compensation
Salary Range: $90,000 - $110,000 with 10% Bonus based on Annual KPIs
Benefits
Full-time employees qualify for the following benefits:
• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity
• Paid Time Off
• Paid Office Holidays
All employees qualify for these benefits:
• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Payactiv: pay-on-demand — cash out earned money when and where you need it!
Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
Certifications: Relevant Pega certifications are required (e.g., Certified Pega Business Architect, Certified Pega System Architect).
Technical Skills: Python: Strong proficiency in Python for scripting and automation tasks, with experience in integrating Python solutions within Pega applications.
SQL: Solid experience with SQL for database management and querying, including the ability to write complex queries and optimize database performance.
Apache Airflow (Optional): Experience with Apache Airflow for orchestrating complex workflows is a plus but not mandatory.
Responsibilities Develop and implement solutions using Pega CDH to enhance customer engagement strategies.
Collaborate with cross-functional teams to design and optimize workflows and decisioning processes.
Utilize Python and SQL to support data-driven decision-making and application enhancements.
Optionally, leverage Apache Airflow for efficient workflow automation and scheduling.
Additional Skills: Strong problem-solving abilities and attention to detail.
Excellent communication skills for effective collaboration with team members and stakeholders.
Ability to thrive in a fast-paced, dynamic environment and adapt to evolving project requirements.
Python, SQL, Pega, CDH