Quality Car Shippers Jobs in Usa

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.

We are seeking a Quality Assurance Manager for our First Quality Retail Services facilitylocated in Lewistown, PA.

This position will be responsible for the creation, implementation and monitoring of all corporate & site Quality practices within their site of operation. Leading a team of quality professionals and driving a culture of continual improvement. Play a pivotal role and work collaboratively within the site management team, and drive quality engagement through all levels of the organization.

Primary responsibilities include:

• Provide leadership and planning to develop, implement and maintain quality systems to ensure compliance to regulatory, industry, and customer standards.
• Serves as the Management Representative for all site compliance and quality systems
• Supervises the activities of assigned staff and monitor the activities of QA/QC personnel within the QA Department.
• Assure that all resources utilized for the quality functions are procured, maintained, and perpetuated in a cost effective and timely manner within the goals of the strategic business plan.
• Take the leadership role in maintaining/changing the quality culture of the company – serve as the visible model of Quality. Educate team members in the quality philosophy and practices, including improvement strategies.
• Represents the company to vendors, customers, and appropriate regulatory officials in matters related to quality.
• Administers the quality audit program.
• Provides training to team members, as required, for implementing quality initiatives.
• Work with cross-functional teams to prioritize key site projects and determine appropriate resources and timing; integrate lean six sigma activities with quality system activities such as Corrective and Preventive Action (CAPA) and Quality Improvements to assure effectiveness and compliance to customer and regulatory requirements.
• Develops annual quality plans and recommendations for continual improvement in conjunction with the Quality Leader and Operations Manager
• Determines methods and implements plans for professional development of personnel within the QA Department.
• Proposes budgets and monitors budget activity for the QA Department.
• Provides statistical analysis for evaluation of processes, and issue KPI reports to site leadership and divisional leaders at determined frequencies.
• Conducts lab tours and explains quality system to visitors.
• Understands competitive product features in comparison to products.
• Completes required reports and summaries for regulatory & industry agencies.
• Assists and substitutes for the Divisional Quality Leader, as needed.
• Observes all safety rules and always uses the proper safety equipment.
• Performs other duties as necessary when directed to do so.
• Follows necessary GMP, FDA, and ISO regulations.
• Manage master validation plan.
• Implement, monitor and review online Quality systems, including vision QMS Software, and SPC systems.

The ideal candidate should possess the following:

• Bachelor’s degree in an Engineering, Technology, Mathematics, Business, or Science discipline.
• Three years minimum experience as a Quality Manager, Technical Manager, or QC Supervisor in a manufacturing environment (preferably FDA-regulated environment).
• Six sigma Green Belt certified, preferred.
• Supervisory experience.
• Auditing experience in GMP and/or ISO systems.
• ASQ Certification or equivalent training (CQE, CQA, CQT, or CQM).
• Advanced skills in oral and written communications.
• Standard skills in technical, business, and managerial fields.
• Standard skills in statistics, procedure implementation, and quality auditing.
• Competent in interactions with executive management, vendors, and customers.

What We Offer You

We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:

• Competitive base salary and bonus opportunities
• Paid time off (three-week minimum)
• Medical, dental and vision starting day one
• 401(k) with employer match
• Paid parental leave
• Child and family care assistance (dependent care FSA with employer match up to $2500)
• Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
• Tuition assistance
• Wellness program with savings of up to $4,000 per year on insurance premiums
• ...and more!

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.

First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

For immediate consideration, please go to the Careers section at complete our online application.

Company Description

Automotive Quality & Logistics Inc. (AQL-Inc) is an industry leader specializing in sorting, inspection, containment, light manufacturing, assembly, kitting, rework, engineering support, supplier development, warehousing, and launch support services for automotive and manufacturing businesses. The company is dedicated to achieving 100% customer satisfaction by delivering high-quality products at competitive costs with reliable, on-time delivery. With over 600 trained employees across 16 US states and 1 Canadian province, AQL-Inc proudly supports over 400 automotive companies, including major OEMs like GM, Ford, Chrysler, Toyota, Mercedes, and Honda. AQL’s ISO 9001:2000 certification reflects its strong commitment to quality, and as a woman-and minority-owned business, it is dedicated to fostering growth by investing in its workforce and strengthening partnerships in the automotive supply chain.

Role Description

This is a full-time, on-site position based in Plymouth, MI, for a Quality Operations Manager. The role involves overseeing day-to-day quality operations, ensuring compliance with quality standards and processes, and managing quality control initiatives. The individual in this role will coordinate inspections, monitor quality assurance practices, lead quality audits, and collaborate with internal teams and external stakeholders to meet operational and customer objectives. Additional responsibilities may include process improvement, reporting metrics, and training team members in quality management practices.

Qualifications

• Experience in Operations Management to successfully oversee and optimize daily business activities and processes.
• Proficiency in Quality Control, Quality Auditing, and Quality Assurance to ensure processes meet or exceed compliance and customer expectations.
• Strong expertise in Quality Management to develop and implement strategies that enhance operational efficiency and product quality.
• Exceptional problem-solving abilities and analytical skills to identify and address quality issues effectively.
• Excellent leadership and communication skills to manage teams, collaborate with stakeholders, and drive organizational success.
• Relevant professional certifications such as Six Sigma, ISO compliance, or similar, are highly preferred.
• Travel required position - up to 70% of time.
• Previous automotive industry experience preferred.

We're building safety-enhancing technology for aviation that will save lives. Automated aviation systems will enable a future where air transportation is safer, more convenient and fundamentally transformative to the way goods - and eventually people - move around the planet. We are a team of mission-driven engineers with experience across aerospace, robotics and self-driving cars working to make this future a reality.

As a Sr. Quality Assurance and Reliability Engineer, you'll be a part of the Production organization. You'll bring the technical leadership required to verify product safety and reliability, lead investigations, identify and implement corrective actions, and ensure improvements are implemented. This is a small but growing team of highly motivated people who are passionate about delivering quality products and services with velocity and unquestionable value. You will be responsible for the strategy and execution of the quality management system, risk mitigation, risk prevention, design reliability, hardware reliability, flight reliability, test validation, and production optimization. As Reliable Robotics continues to grow and scale, you'll be responsible for increasing the velocity of the business, maturing processes, and building automations to enable company success. The projects you work on will set the foundation for how the business operates for years to come. This is a fantastic opportunity to work in a safety-critical environment that takes automated aviation systems from prototype to production in a hands-on environment.

Responsibilities

• Work with the design, manufacturing, test, and flight teams to produce reliable products, ensure compliance, and drive continuous improvement across the business. You'll have the opportunity to work directly with flight hardware in the factory and on the plane, run investigations and containment on safety-critical products, and watch your processes build the first certifiable autonomous aircraft.

• Partner with design, manufacturing, and test teams through product development, acceptance testing, and quality checkouts to create reliable hardware verification for flight components and systems, including identification of key operating characteristics, prototype development testing for functionality and manufacturability, flight and prototype planning development, and collation of test anomalies and lessons learned.

• Develop and manage the quality management system to ensure compliance with processes, work instructions, certifications, and regulatory requirements.

• Investigate anomalies in manufacturing, supply chain, testing, and flight, identifying and mitigating the immediate and underlying root causes to manage risk and improve the reliability of designs and processes.

• Support the development, manufacturing, and verification of products using continuous improvement and statistical techniques.

• Develop, implement, and validate test and inspection methodologies for new and existing products, ensuring objective criteria are consistently met and quality goals are met.

• Derive, automate, and report quality metrics to the business and provide recommendations for design, product, and process improvements.

Basic Success Criteria

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Aerospace, Software Engineering, or a similar advanced degree

• 7+ years of professional experience in design engineering, manufacturing, test, software, or quality and reliability engineering

• 2+ years of professional experience with investigations, design of experiments, and other investigatory and problem-solving methods

• Experience with quality, risk, and/or safety management systems and processes

Preferred Criteria

• 2+ years of experience with Federal Aviation Administration (FAA) regulatory requirements (e.g., 14 CFR 21, DO-160, D0-254, etc.)

• 2+ years of programming experience in Python, C, or SQL with an emphasis on data analysis and automation

• Experience evaluating, defining, strategizing, and executing test campaigns and procedures

• Experience developing engineering infrastructure and tools in support of the Quality Management System (QMS)

• Excellent written and verbal communication skills

Our team is passionate about delivering on our commitments, solving hard problems, continuously improving, and helping the business succeed. We are constantly reevaluating our technologies, products, and capabilities. If you are a lifelong learner, you will love this environment. Get in on the ground floor and help us build the company.

The position will be located at our facility in Mountain View, California. Must be willing to travel up to 20% of the time.

This position requires access to information that is subject to U.S. export controls. An offer of employment will be contingent upon the applicant's capacity to perform in compliance with U.S. export control laws.

All applicants are asked to provide documentation that legally establishes status as a U.S. person or non-U.S. person (and nationalities in the case of a non-U.S. person). Where the applicant is not a U.S. person, meaning not a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident, (iii) refugee under 8 U.S.C. * 1157, or (iv) asylee under 8 U.S.C. * 1158, or not otherwise permitted to access the export-controlled technology without U.S. government authorization, the Company reserves the right not to apply for an export license for such applicants whose access to export-controlled technology or software source code requires authorization and may decline to proceed with the application process and any offer of employment on that basis.

At Reliable Robotics, our goal is to be a diverse and inclusive workforce. As an Equal Opportunity Employer, we do not discriminate on the basis of race, religion, color, creed, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, sexual orientation, age, non-disqualifying physical or mental disability or medical conditions, national origin, military or veteran status, genetic information, marital status, or any other basis covered by applicable law. All employment and promotion is decided on the basis of qualifications, merit, and business need.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

Compensation Range: $165K - $220K

Ready to lead quality on projects that actually matter?

A1 Management & Inspection (A1MI) is a growing, family-run quality firm supporting complex rail, transit, and public works infrastructure across Southern California. We’re looking for a Construction Quality Manager who wants real ownership, technical influence, and the chance to help shape how quality is delivered on major programs.

This is not a checkbox role. This is leadership..

What You'll DO

• Lead and implement Project Quality Management Plans (QMP / PQPM)
• Oversee Inspection & Test Plans (ITPs) and field quality activities
• Manage NCRs, root cause analysis, and corrective actions
• Interface directly with Owners, Engineers, contractors, and agencies
• Support audits, compliance reviews, and project closeout.

What We’re Looking For

• Bachelor’s degree (Construction Management, Engineering, or related)
• 10+ years in construction quality, including 3+ years as a Quality Manager
• Heavy civil experience (rail, structures, tunnels, trackwork, traction power, or public works)
• Strong communication and leadership skills

Preferred: Licensed Professional Engineer (PE)

• (Equivalent experience and ASQ certifications may substitute for formal education.)

Compensation & Benefits

• $150,000 – $200,000 base salary
• Top end reserved for PE-licensed candidates
• Healthcare, 401(k), PTO
• Car allowance (project-dependent)

Why A1MI?

• Family-style company where your voice matters
• Work on high-impact infrastructure projects
• We invest in your growth:
• ASQ certifications supported
• EIT → PE advancement encouraged and supported
• Build processes, not just follow them

About Wakefern

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway Markets®, Gourmet Garage®, and Morton Williams® banners.

Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices.

The Quality Assurance Supplier Compliance Auditor is responsible for managing compliance programs for Wakefern Own Brands suppliers. This role develops and maintains an approved supplier program based on regulatory and corporate requirements to mitigate risk and ensure Wakefern and its Members source from vendors that meet established standards. The position focuses on ensuring food safety and quality expectations are met through on-site supplier audits, documentation reviews, and corrective action management. Responsibilities include investigating consumer complaints and recalls/withdrawals, coordinating with internal teams, and supporting the supplier selection processes. Strong knowledge of FDA, USDA, GFSI standards, HACCP, GMPs, SOPs, and third-party certifications (GLOBAL G.A.P, PrimusGFS, BRC, and SQF) is essential.

Essential Functions

• Reviews and maintains supplier documentation and audit results within the Supplier Management program.
• Actively participates in supplier quality related communication and feedback. This includes ownership of the escalation process for nonconforming product, ensuring root cause analysis and corrective solutions are identified and implemented with closure plans.
• Participates in supplier selection process for food safety and quality.
• Follows-Up on consumer complaints/recalls/withdrawals related to private label product, regulatory issues and coordinates with the Consumer Affairs divisions with appropriate action.
• Schedules and confirms audit date with the Supplier.
• Prepares and sends supplier audit plan according to protocols.
• Adheres to all quality and code of conduct standards.
• Conducts audits using applicable checklists, reports, and tools available.
• Maintains positive Supplier relationships and responds to all Supplier inquiries and concerns.
• Submits complete and accurate audit reports within established timelines to Manager.
• Ensures thorough Supplier records are maintained.
• Handles multiple projects/tasks simultaneously and within required time schedules.
• Maintains up to date knowledge of applicable compliance regulations and standards.

Qualifications

• Bachelor’s degree in Food Science preferred or similar Science degree.
• Seven (7) years of experience in QA/QC processes in a food and/or regulatory industry.
• Demonstrated knowledge in FDA and USDA regulations in all related commodities including Seafood.
• Demonstrated knowledge in conducting risk assessments, audits, Food GMPs, SOPs, HACCP/Food Safety and environmental guidelines.
• Demonstrated Knowledge in the Global Food Safety Initiative (GFSI) Auditing Scheme highly preferred.
• SQF Practitioner and/or SQF Internal Auditor Certification highly preferred.
• Accredited minimum 16 hour HACCP training.
• Self-motivated and strong analytical / problem solving skills.
• Experience working in cross-functional teams with significant experience in auditing products, operations and processes are key qualifications of this position.
• Familiarity with the third-party certification process (GLOBAL G.A.P, PrimusGFS, Harmonized GAP, Primus Standard, BRC and SQF).
• Effective communication and customer service skills.
• Well-developed organizational and time management skills.
• Strong computer skills, including Excel, Word, Outlook, and Database systems.
• Required to travel up to 80%, mostly overnight travel throughout the U.S. and possibly international.
• Spanish verbal proficiency, preferred: must be able to conduct field interviews with agricultural workers, address hygiene practices, and discuss basic agricultural topics including harvesting procedures, chemical handling and personal protective equipment use.

Working Conditions & Physical Demands

• This position is primarily field‑based (approximately 80%) with remaining time spent performing administrative and computer‑based work (approximately 20%). The position requires regular travel to audit sites by car and/or plane. The incumbent must be able to communicate effectively in person and by phone. Travel and fieldwork involve the ability to stand, walk, and carry up to 25 pounds of equipment, including navigating uneven or steep terrain as needed.
• While auditing/assessing
• Open agricultural fields and orchards; food and non-food handling and storage facilities
• Moving tractors, farm machinery as well as standard processing and packing equipment
• Temperature extremes of high heat or cold

Core Competencies

• Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication.
• Build Relationships: Creates cross-functional partnerships through the development and maintenance of constructive and cooperative relationships.
• Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
• Embrace Change: Looks for new ways of working by supporting advancements in processes and technology.
• Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.
• Drive for Results: Supports divisional and strategic objectives through achievement of work goals.

Compensation and Benefits

The salary range for this position is $81,000 to $105,000. Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations.

Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirements.

• Base Salary: $110,000 - $120,000, dependent on experience
• Bonus Potential
• $10,000 Healthcare Credit
• PTO
• Car Allowance
• Per Diem
• Phone Allowance
• Gas Card

• MUST be a graduate engineer, graduate architect, or a graduate of construction management, with a minimum of 5 years construction experience!
• QCM-C certification and OSHA 30
• Assist in running/managing project from start to finish
• Oversee full construction project on a daily bases
• Coordinate to resolve any problems with materials or methods.
• Establish and maintain an effective and professional on-site working relationship with Owners, Architects, Consulting Engineers and other parties related to the project.
• Enforce a safe work environment, practices and culture on the project.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

***Multiple Openings***

As a dedicated Quality Property Reinspector, you will ensure a quality property repair estimate and valuation product by focusing on targeted areas to continuously calibrate the reinspection process, validates reported findings and provides an objective subject matter expert (SME) knowledge to the Property Claims community and Third-Party vendors. Drives USAA’s financial strength by measuring and reporting estimate accuracy for Property Claims and Third-Party vendors.

This is a field-based role that will require you to reside and work within one of the following regions: San Antonio, TX, Austin, TX, Dallas/Ft Worth, TX, or Houston, TX. Candidates who are willing and able to work in the following regions: San Antonio, TX, Austin, TX, Dallas/Ft Worth, TX, or Houston, TX are encouraged to apply. Relocation assistance is not available for this position.

What you’ll do:

• Measures property estimates accuracy and efficiency through conducting thorough, timely re-inspections/audits of property and property repair estimates, and reports on payment accuracy and compliance by method of inspection (Staff, PDRP, Independents and Third-Party vendors).
• Reports reinspection/audit findings on estimate accuracy and compliance by method of inspection (Staff, PDRP, Independents and Third-Party vendors) for corporate score cards.
• Assesses the health of property estimating through participation in ad-hoc and market audits, working closely with Claims stakeholders to identify areas for improvement.
• Provides objective, proactive, and actionable feedback of Physical Damage (PD) policy, procedures and regulations to the Claims Stakeholders and Third-Party vendors.
• Creates awareness and drives understanding of Property adjusting and estimating procedures by delivering a work product that is consistent and compliant with policy, procedures, and regulations to Claims Stakeholders.
• Serves as a Property Adjusting SME on property estimating through post audit calibration meetings, ride-a-longs with other Property employees inspecting property, training materials, Property Director teleconferences and Property Champion teleconferences.
• Applies expert knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, USAA property estimate/repair process and procedures.
• Provides support for the presentation, discussion, and auditing of diagnostic estimates within key regional markets, contributing to the assessment of estimate quality. During a catastrophe, or post event, performs property reinspections for catastrophe claims with a minimum of 28 consecutive days during the catastrophe event or post event. Requires working time requirement of 7 consecutive days, 7:00AM 7:00PM, member time.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you’ll have:

• High School Diploma or General Equivalency Diploma.
• 2 years relevant property field adjusting experience.
• Experience writing estimates in Xactimate and XactAnalysis.
• Knowledge and experience of property claims contracts.
• Knowledge of property construction and structural repair techniques.
• Working knowledge of Microsoft Office applications (Outlook, Word, Excel).

What sets you apart:

• Previous experience managing TPA estimating, QA, Audits.
• Strong analytical skills with demonstrated ability to perform root cause analysis and provide useful insights.
• 4+ recent years writing Dwelling estimates in Xactimate and XactAnalysis.
• 4+ recent years of working property claims contract knowledge.
• Experience working with both internal and external partners/suppliers.
• Willingness to travel at least one week per month.
• Currently reside or work within any of the following regions: San Antonio, TX, Austin, TX, Dallas/Ft Worth, TX, or Houston, TX.

Physical Demand Requirements:

• Ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
• Ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
• Ability to crouch and stoop to inspect confined attic spaces and go beneath homes into crawl spaces.
• Meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

​The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation range: $77,120-$147,390.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Director of Quality Initiatives and Improvement (DQI) leads all hospital-based work to eliminate preventable harm to patients, family members, and staff and to attain unsurpassed clinical and patient-reported outcomes for assigned hospital. The DQI builds organization-wide participation in improvement through transparency, collaboration and mutual learning. Reporting to the Regional Chief Quality Officer collaborates with leaders to achieve the HMH quality goals and eliminate preventable harm. The DQI facilitates the redesign of patient care processes; leads root cause analyses process, analyzes data to inform and guide improvement efforts, and develops organizational capacity for improvement through teaching and mentorship. While directing the assessment, planning, implementation, monitoring and evaluation of best practices, the DQI ensures that cost effective, quality care is administered to all patients in accordance with the hospital PI plan, while complying with the standards of all regulatory and accrediting agencies. Provides leadership in the implementation and integration of the Department of Patient Care Performance Improvement Plan in addition to ensuring JCAHO & regulatory compliance. Oversees various activities of the Patient Safety and Quality Department while aligning with the Medical Center and HMH Performance Improvement Plan in assuring compliance with all Patient Safety Indicators, Quality Care Transition Teams & Nursing Quality. Advances the integration of the science of patient safety and continuous learning throughout the organization.

A day in the life of a Director of Quality Initiatives and Improvement (DQI) at Hackensack Meridian Health includes:

• Provides leadership to all safety and quality improvement activities at a hospital including committee meetings, medical staff peer review, root cause and apparent cause analyses, event management, morning safety report, follow up of ONELink event reports, and specific improvement cycles.
• Provides leadership to local HRO transformation. Engages all levels of leadership, caregivers and staff in advancing patient safety through HRO training, morning safety huddles, and joint event management with the departments of Human Experience and Risk Management
• Develops and oversees organizational quality initiatives and the monitoring of quality priorities.
• Presents quality data results with analysis and recommendation to a variety of organizational committees and councils including Department of Patient Care to enhance achievement of HMH quality goals.
• Oversees all quality improvement staff and their work in quality councils, teams and committees. Ensures that their team members achieve certification by the National Patient Safety Foundation as a Certified Professional in Patient Safety (CPPS), attend conferences, and receive continuing education including presentation skills, project management, process mapping, and lean principles. Cultivates and promotes continuous learning inside and outside of the network.
• Ensures compliance with all federal and state regulatory and licensing requirements, including aspects of Joint Commission readiness.
• Directs root cause and apparent cause and common cause evaluation of events and follow up activities. Identifies events, near misses and opportunities for quality and system improvement through the use of event reports, morning safety huddles, and trends identified through data analysis. Presents risk reduction strategies and follow up at Patient Safety Council to facilitate shared learning and scalability where possible. Identifies appropriate metrics to track meaningful change.
• Guides continuous learning and transparency related to patient safety and quality initiatives- Incorporates continuous learning including evidence based best practices, scalable system improvements, safety stories with lessons learned and needs identified through claims, suits and events. Through analysis of data, distinguish isolated events from trends and deploy resources to address those impacting patient experience, outcomes and ROI. Engage all levels of caregivers and staff in advancing patient safety through HRO training, quality initiatives addressing small wins and when designing system improvement. Utilize a variety of modes to increase the reach including webinar, video conferencing and interactive presentations.
• Guides hospital work in achieving HMH annual and strategic quality goals.
• Participates as a non-voting member in the Hospital Peer Review Committee, where applicable. Leads initial case screening prior to submission to the committee.
• Ensures use of appropriate methodologies and relevant tools to achieve rapid cycle improvement (i.e. PDSA, FMEA, reliability science, bundle science, process flows).
• Collaborates with the Patient Safety and Quality Department as well as with the VP, Chief Quality/Safety to ensure that organizational wide safety and quality initiatives are implemented effectively and risk reduction strategies implemented wherever appropriate.
• Ensures effective analysis of performance data with comparison over time and comparisons to internal and external benchmarks to identify improvement opportunities.
• Oversees and facilitates regularly scheduled updates and educational sessions for physician and nursing leaders, managers, and team members throughout the organization so that they are able to use the monthly quality scorecard information and participate in achieving the HMH quality goals.
• Ensures trend analysis is completed and appropriate response to unfavorable trends are developed and deployed.
• Develops and implements action plans based on analysis of data results.
• Supervises the education of staff in regards to relevant performance improvement theories and tools to staff & managers.
• Communicates and educates on Joint Commission and Regulatory standards, assists with Joint Commission readiness.
• Ensure plans and designs are consistent with internal and external expectations for accreditation, regulatory compliance and public reporting.
• Aligns performance improvement to the Magnet philosophy.
• Responsible for interviewing and hiring of patient safety and quality staff and managing performance evaluations.
• Assuring all staff act in accordance with the Medical Center Code of Conduct.
• Member of the Patient Safety Committee, Performance Improvement Coordinating Committee, Nurse Executive Council, Nursing Operational Committee
• In concert with the HMH VP Patient Safety and High Reliability coordinates and oversees the completion of the National AHRQ Survey on the culture of safety and the annual National Leap Frog Survey for the Medical Center.
• Maintains professional growth and development through seminars, workshops and professional facilitations to maintain and extend expertise of self and team.

Education, Knowledge, Skills and Abilities Required:

• Master's Degree in Nursing, Health Care Administration, Public Health, other advanced health-related degree, or equivalent experience
• 7-10 years of clinical experience in an acute care hospital
• Experience with NDNQI & Magnet Accreditation
• 3-5 years of experience in patient safety and quality
• Proficient in the RCA-2 Process
• Strong communication and presentation skills.
• Experience in the use of computer application and software.
• Excellent written and oral communication skills.

Education, Knowledge, Skills and Abilities Preferred:

• Performance Improvement expertise
• HRO experience
• Mastery of performance improvement methodologies
• Highly collaborative leader
• Attainment of CPPS (certified professional in patient safety) within one year of hire

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!      

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• Manage the quality department, directing the work of quality technicians to satisfy the quality requirements for the current business and future business improvement.
  
• Develop and execute annual quality goals and objectives that align with overall company goals and long-range strategy plans.
  
• Assure that the Quality System is active and the ISO 9001 registration is maintained with minimal audit findings. This includes the many aspects including management reviews, internal audits, risk assessment and those outlined below.
  
• Provide technical support to manufacturing through the Quality Team.
  
• Participate in any new product introduction or product change projects, assuring that all requisite quality characteristics and requirements are met.
  
• Maintain accurate calibration of all measuring instruments and any tools that require such calibration.
  
• Actively direct the corrective action system for customer complaints/returns, internal processes as well as purchased product and material.
  
• Work with Mfg. Engineering and Maintenance; develop and guide documented evidence of machine and process capability.
  
• Develop training and education for the business in key aspects of quality, including the quality department and new hires.
  
• Lead Receiving Inspection and assist in driving the Supplier Quality Program to improve overall Supplier performance.
  
• Provide management with measurements of our product, process and customer/supplier quality and recommendations for both remedial as well as preventive measures to be taken with alternatives, costs, resources, timing and risk and benefit analysis.
  
• As part of business planning, lead the development of quality plans and improvement plans that have a positive impact on the overall cost of quality.
  
• Manage resources, including budgets, expense recommendations and capital appropriations to ensure effectiveness of the quality system and improve overall gross margins.
  

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• A bachelor's degree in quality or an engineering discipline.
  
• 10 years of pertinent experience in a manufacturing-based business.
  

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• Knowledge of quality methods, tools and instruments.
  
• Strong background with ISO 9000 quality system requirements.
  
• Strong problem solving skills.
  
• Ability to develop and implement training for part measurement/inspection, quality systems and TQM methods.
  
• Excellent communication skills.
  
• Computer skills including Microsoft Word, Excel, Power Point at a minimum.
  
• General knowledge of safety and environmental requirements in a manufacturing environment.
  

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• Physical demands are typical of an office position including extended periods of sitting, extensive use of a personal computer and telephone.
  
• Position requires movement around the facilities.
  
• Occasional handling of material and components