Prolink Ups Jobs in Usa

Behavioral Health Technician

Job Description

Statement of Purpose

The Behavioral Health Technician fulfills the assigned role as a part of the treatment team, maintaining the well-being of clients and integrity of the program. Provides client supervision and staff/unit support as assigned.

Major Tasks, Duties and Responsibilities

• Completes admission procedures on new clients including tech paperwork, room assignments, and initial orientation.
• Conducts property searches of clients as required by program standards.
• Performs urine drug screen testing of clients as required.
• Performs medication call supervision as required.
• Provides transportation services including patient transportation, donation pick-ups, agency errands, etc.
• Attending in-service training and educational workshops.
• Attending all required staff meetings.
• Knowledge of mental health, drug and alcohol abuse, family systems and various recovery resources in the community such as Smart Recovery and others.
• Develop and maintain individualized records of client progress (shift notes) and participation in treatment including admission and discharge, individual sessions, group facilitation, family, vocational (both individual and group) literacy training and other occasions as appropriate. The technician will not be doing any treatment planning or counseling services unless registered to do so. The tech will have restricted EHR access.
• Ability to write clear (and concise) statements, summarizing client’s feelings, expressions, resistance and response to their treatment plan, goals, and objectives. Includes letters to referral agencies, courts/probation.
• Ability to confront behavioral changes, identify a crisis, and recognize when additional assistance is necessary.
• Ability to recognize personal recovery issues that impact job performance and client interactions.
• Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality.
• Ability to demonstrate respect for cultural and lifestyle diversities of clients and staff.
• Basic knowledge of referrals, both in and out of the program.
• Working knowledge of Smart Recovery and 12-step program (if the client would like the 12-step program.
• Ability to communicate clearly with clients, staff, peers, supervisors, and non-company resources.

B. Additional Duties

• Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
• As the company grows, additional responsibilities essential for the department to be successful will be assigned accordingly.

C. Interpersonal Relations

• Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take Accountability: Take constructive feedback and prevent discourse among our peers.
• Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.
• Be Professional: Wear business casual attire (please see dress code policy).

Technician Competencies and Performance Expectations

• Document client intake and treatment progress (shift notes).
• Identify a crisis.
• Support clients in need.
• Liaison with and refer to treatment team, inside and outside agencies.
• Assess and report client behavioral changes.
• Identify personal boundaries and be able to work as part of the treatment team.
• Adhere to professional standards.
• Recognize personal biases working within diverse populations.

Performance Standards & Measurement

• Compliance with essential and incidental duties; compliance with company policies and procedures.
• Compliance with state and federal laws and regulations applicable to the business.

Equipment, Tools & Machines

• Use of computer, telephone, and other office equipment such as a printer and fax.
• Use of company network and email domain.

Working Conditions

• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities at once. Interaction with others is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
• Participates in educational training, orientations, or compliance programs as needed to maintain competency.
• If you must leave your employment with our company, we request employees to give us at least 14 days resignation notice in writing.

Demands

• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees, and business partners, among others.
• Excellent organizational skills.
• Accepts constructive criticism well in an open and non-defensive manner.
• Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
• Ability to function independently and with flexibility.
• Ability to work under pressure, handle multiple tasks and interruptions.
• Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
• Ability to sit, stand, or walk for extended periods of time.
• Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

The following are the qualifications required to perform the essential functions of this position. Qualifications may be subject to modification based on the Americans with Disabilities Act.

• Vision, hearing and manual dexterity and hand-eye coordination must be adequate for performance of job duties. Able to sit at desk, use keyboard, write and physically perform other job duties. Able to move about the facility to observe clients and staff.

Modality Specific Job Responsibilities

• Duties may vary based on assignment. Employees shall receive, concurrent with this job description, the specific orientation necessary for their specific job.

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position.

Prerequisite Qualifications: Specific qualifications may vary based on assignment.

Requirements:

• Must be at least 18 years of age.
• Class “C” Driver License (If driving for company), otherwise will need photo ID.
• First Aid and CPR certification required and maintain current during employment.
• Criminal Background Clearance
• Health Screening
• Negative TB Test results
• Develop computer skills adequate to perform word processing duties upon employment.

Education:

• High School Diploma or equivalency required.

Experience:

• Must have one-year full-time experience, or its part-time equivalent working in a program serving persons with mental disabilities. If this experience requirement is not met, a plan of supervision must be completed. If facilitating groups, they must be registered or certified by an approved agency.
• Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.

• This is a remote field-based position that will cover the east coast. (Maine to Florida). Candidates should live in close proximity to a large airport hub within that geography.
  
  

• Function as the primary medical point of contact in geographic area.
• Maintain clinical and scientific, expertise in oncology with specific focus in standards of care related to the treatment of ALK + NSCLC.
• Engage in well informed, compliant, robust, and accurate scientific peer exchange around our client’s pipeline, with KOLs.
• Have a thorough understanding of the clinical protocols, clinical trials outcomes and related procedures.
• Develop and track key opinion leader (KOL) engagement plans - identify, develop, and maintain long-term collaborative relationships with KOLs within assigned region.
• Engage in medical & scientific exchange with the medical/scientific community including advisory boards.
• Responsible for ongoing territory management and development.
• Responsible for all clinical program requests and for unsolicited requests for information.
  • May collaborate with R&D Team to support sites and investigators participating in the company-sponsored clinical trials.
• Conduct pre-launch KOL profiling efforts to enhance depth of product/disease/scientific knowledge. Facilitate top account/institution profiling efforts to enhance understanding of patient care pathways, including treatment protocol development and novel therapies.
• Work collaboratively and compliantly with commercial colleagues to assure product strategic imperatives are represented cross functionally in account engagement.
• Respond to and document unsolicited requests for information on clinical initiatives.
• May serve as a resource for investigator sponsored trial (IIST) proposal.
• Provide internal teams with feedback and insights from interactions with KOLs.
• Represent our client at medical meetings through Medical Affairs’ Scientific Booth coverage and other related activities.
• Attend congresses as appropriate and develop meaningful internal reports of the congresses covered.
• Adhere to corporate SOPs and ensure vigilant compliance with relevant legal and regulatory guidelines governing scientific interactions with physicians and healthcare professionals across all activities, including those related to clinical trials, scientific interactions with internal and external groups, and responses to unsolicited requests for medical/scientific information.
• Consistently demonstrate a high standard of excellence in the management of assigned territory while also contributing to the success of colleagues and the MSL team.
• Willingness to contribute to the achievement of organizational goals beyond the borders of a geographic territory.
• Be solidly versed in the clinical data such that the full range of innovative science, clinical, outcome, economic and value aspects of our client’s products can be appreciated by the healthcare practitioner, formulary member or payer.
• Provide medical support, clinical input, and/or training for internal teams as requested.
  

• An advanced degree (e.g., PharmD, PhD, MD, MSN, or NP/PA) is required.
• MSL: A minimum of 2 years previous MSL experience necessary with a minimum of 1 year in rare disease, oncology (and/or immunology) with working knowledge of Gene Therapy.
• Sr. MSL: A minimum of 5 years of pharma experience and 3 years of rare disease, oncology (and/ or immunology) experience.
• Targeted Therapy experience strongly preferred.
• Prior product launch experience required.
• Exhibits the highest level of scientific, business, and clinical acumen with excellent communication and networking skills.
• The ability to interpret and present scientific data to engage KOLs.
• Working knowledge of standards of care for Alk + NSCLC is desirable.
• Previous experience sharing scientific content with payer systems is highly desirable.
• Working knowledge of NCI Cooperative Groups and Oncology Research Consortiums.
• Ability to present complex scientific and value and evidence data to payors and/ or formulary committees is required.
• Working knowledge of institutions and clinics in selected geographies is expected.
• Excellent written and oral presentation skills.
• Ability to travel frequently (70%) with overnight stays (e.g., KOL meetings, site locations, internal meetings, medical meetings and congresses, training).
  
  

• Patient Minded I act with the patient’s best interest in mind.
• Client Delight I own every client experience and its impact on results.
• Take Action I am empowered and empower others to act now.
• Embrace Diversity I create an environment of awareness and respect.
• Grow Talent I own my development and invest in the development of others.
• Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.
• Always Innovate I am bold and creative in everything I do.
  
  

• Comply with all company provided Standard Operating Procedures (SOPs)
• Fulfill tickets for customers by reading production schedules, order forms and requisitions
• Identify, locate, and gather product for distribution to specified areas
• Assemble, build, and transport customer orders
• Certified to operate Forklift, Reach Truck, Cherry/Order Picker, Dock Stocker, Electric Pallet Jack, and Bendi Forklift to transport items through our certification program
• Maintain a clean and safe work area
• Operate EVERSANA RF device
  
  

• Show up on time
• Eager to perform their job duties
• Successfully and safely process assigned tasks each day
• Can quickly move from one task to the next, as priorities shift
• Focused on accuracy and safety above all else
• Can complete tasks with minimal supervision
• Are consistently meeting minimum productivity standards
• Foster a safe working environment by following company procedures
  
  

• Adherence to all manufacturing requirements including Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP)
• Focus on safety at all times and comply with all safety requirements
• Follow all formal standard operating procedures (SOPs) that control the order fulfillment process in temperature-controlled areas
• Meet all shift requirements as assigned (timely, uniform, etc.)
  
  

• Starting pay: $17.95 per hour.
• Great benefits, including medical and dental plans, tuition reimbursement, and matching retirement plans (401k).
• Savings & Spending Account(s): Health Savings Account (HSA + EVERSANA contributions), Flexible Spending Account (FSA), and even Dependent Care Spending Account (DCSA).
• Up to 18 days accrued paid time off in addition to 10 paid company holidays.
• Employee Assistance Programs offering financial, work-life balance, family planning support, legal solutions and more to employees at no cost.
• This role takes place in a temperature-controlled environment year-round.
  
  

• Work experience in a fast-paced, distribution warehouse environment or stock room strongly preferred
• Previous forklift operation experience required.
• High school diploma or equivalent (e.g., GED), from any accredited institution inside or outside of the US.
• Strong verbal communication skills required
• Strong reading, addition, and subtraction skills needed to manage order specific documentation (a calculator may be used)
• Ability to follow instructions without deviation required
• Ability to work the required hours (expect 40hrs/week), in addition to overtime (as needed)
  
  

Healthcare Coordinator | Major Boston Hospital | Boston, MA

We are partnering with a major Boston hospital to hire a Healthcare Coordinator to join their team! This is an amazing opportunity for someone who’s eager to break into (or continue growing in) the healthcare field and wants to be part of an organization that truly promotes from within and invests in its people.

If you’re organized, personable, and love being the go-to person who keeps things running smoothly, this could be a great fit!

What you’ll be doing:

• Greeting and checking patients in and out with professionalism and compassion

• Scheduling appointments and coordinating follow-ups

• Answering phones and assisting with patient inquiries

• Maintaining accurate records and supporting documentation needs

• Assisting with filing and general administrative support

• Partnering closely with clinical staff to ensure seamless day-to-day operations

What they’re looking for:

• Bachelor’s degree in Public Health, Healthcare Management, or a related field preferred

• 1–2 years of customer service or healthcare experience (internships absolutely count!)

• Strong communication skills and a patient-first mindset

• Detail-oriented, organized, and eager to learn

• Someone excited about growth opportunities and being part of a collaborative, supportive team

This is a great entry point into a respected healthcare organization where you can build a long-term career, not just take a job!

This search is being conducted by Monument Staffing on behalf of our client. Monument Staffing has been retained to assist with the recruitment process for this opportunity.

• Provide day-to-day operational support for Microsoft D365 Finance & Operations, including provisioning and termination of system access and roles.
• Respond to and resolve production incidents (performance, access, data accuracy, and system issues) using a structured, methodical troubleshooting approach.
• Ensure incident, request, and defect tickets are managed and resolved within defined SLA targets, maintaining high standards of quality and customer satisfaction.
• Actively manage and report on the operational backlog, providing key performance indicators aligned to service level commitments.
• Conduct root cause analysis for major and critical incidents, implementing resolutions, workarounds, and preventative improvements to reduce recurrence.
• Lead continuous improvement initiatives by developing and enhancing operational processes, procedures, and documentation, collaborating with cross-functional teams for alignment.
• Develop and maintain strong, credible relationships with key IT and business stakeholders, as well as third-party vendors and strategic suppliers.
• Write and maintain custom programs and scripts, and configure ERP applications to support business requirements.
• Analyze existing infrastructure and lead or contribute to system enhancements and optimizations.
• Lead the integration and release of new applications and updates into the existing environment, ensuring service acceptance criteria and operational deliverables are met prior to handover.
• Maintain a comprehensive and up-to-date knowledge base covering application architecture, common issues, support procedures, and FAQs.
• Proactively monitor applications and environments (alerts, performance, system health) to identify and address potential issues before they impact users.
• Support configuration and customization of Production and Sandbox D365 environments using tools such as Lifecycle Services (LCS), Power Platform, and Azure.
• Ensure data quality, integrity, and consistency across enterprise systems by adhering to approved workflows and procedures.
• Understand and comply with Sarbanes-Oxley (SOX) control requirements, supporting audit preparation and remediation activities as required.
• Ensure compliance with company standards, security policies, and operational procedures to safeguard application integrity.
• Stay current on D365 features, updates, and best practices, as well as organizational standards, through participation in change governance forums (e.g., CAB, VMOB).
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned
  
  

• 5–7 years of progressively responsible technical experience, including experience in a team lead or senior technical role.
• At least 5 years of hands-on technical experience with Microsoft Dynamics 365 Finance & Operations.
• Strong working knowledge of Windows Server, Windows desktop environments, SQL Server, Azure, and the Power Platform.
• Excellent verbal and written communication skills, with the ability to engage effectively with technical and non-technical audiences.
• Strong technical troubleshooting and diagnostic skills across application and infrastructure layers.
• Proven customer-focused mindset with the ability to resolve issues effectively and deliver solutions that meet business needs.
• Strong organizational, analytical, and conceptual skills with a high attention to detail.
  
  

About the Role

The Touching Hearts at Home Franchise Operations Coordinator supports the day-to-day operations of the franchise office and strengthens franchisee relationships across the network. This role manages communication touchpoints, franchise documentation, event logistics, reporting, and general office operations to ensure franchisees feel supported, informed, and connected.

Key Responsibilities

Franchisee Support & Network Coordination

• Route and track incoming inquiries to the appropriate departments.
• Manage franchisee acknowledgements (anniversaries, milestones, recognition).
• Track non-legal customer, caregiver, or client dispute resolutions.
• Coordinate owner forums, peer groups, and special-topic calls, including scheduling, reminders, agendas, and attendance tracking.

Documentation, Compliance & Reporting

• Maintain franchise documents, including agreements, renewals, amendments, and required filings.
• Collect and track Certificates of Insurance and monitor renewal deadlines.
• Support onboarding documentation for new franchise owners.
• Prepare weekly, monthly, and quarterly reports; maintain digital files; assist with audits and data requests.

Conference, Training & Event Support

• Assist with National Conference logistics: registrations, sponsor coordination, swag inventory, printed materials, and on-site organization.
• Support Confirmation Day and Training Week through scheduling, communication, materials prep, and hospitality.

Office & Operational Support

• Manage daily in-office operations, calendars, meetings, and internal communication.
• Maintain office supplies, equipment, vendor relationships, and general organization.
• Serve as the professional point of contact for calls, emails, and visitors.
• Coordinate printing and assembly of operations manuals, training binders, and franchise resources.
• Manage inventory of branded materials, swag, and supplies.
• Assist leadership with project coordination, follow-ups, and improving internal processes.

What You Bring

• Strong organization, accuracy, and follow-through—details stay tight.
• A warm, professional communication style.
• Ability to juggle multiple deadlines and keep projects moving.
• Proficiency in Microsoft Office and willingness to learn new platforms.
• Administrative or operations experience; franchise experience is a plus.
• A proactive, service-oriented mindset with the ability to anticipate needs.
• Salary commensurate with experience.

About MediSys Health Network & The Transformation Group+ (TTG)

The Transformation Group+ (TTG) is a dedicated healthcare Managed Service Organization (MSO) and professional services firm. TTG’s team of healthcare specialists, analysts, and developers is united by a mission to strengthen healthcare operations through smart, reliable, and purpose‑driven technology. Our deep understanding of clinical and operational workflows allows us to build solutions that go beyond IT, helping providers deliver better care, improve outcomes, and work more efficiently.

MediSys HealthNetwork provides the financial foundation and long‑term stability for The Transformation Group+ (TTG). While your employment and benefits will be backed by MediSys — offering the job security — your day‑to‑day work will be with TTG, supporting a diverse portfolio of hospitals, clinics, and health networks.

Healthcare Revenue Cycle Management (RCM) Consultant

The RCM Consultant will work on a multidisciplinary team to deliver high quality operational and technical solutions for our clients, and understands the unique data challenges and information needs of healthcare organizations.

Responsibilities

• Demonstrate knowledge of healthcare and EHR data models
• Performs and coordinates simple to complex projects with minimal direction.
• Optimizes internal resources to maximize team capabilities.
• Serve as an operations expert for discipline in cross-functional teams and knowledgeable about RCM
• Manage medium to large-scale projects to achieve project goals while controlling resources, risks, conflicts, timeliness, and costs.
• Lead and execute Epic initiatives, ensuring efficient and optimized use of Epic modules to enhance performance. Provide expertise on Epic functionality, configurations, and workflow.
• Develop project scope, deliverables, and plan in alignment with project objectives.
• Collaborate with client stakeholders to understand business requirements, identify gaps, and implement solutions that align with industry best practices.

Qualifications

• Strong team player with the ability to collaborate effectively in a group setting
• Proven capacity to deliver high-quality work under tight deadlines and time-sensitive conditions.
• Ability to apply healthcare expertise to the design, configuration, and testing of Epic EHR System.
• Excellent analytical, problem-solving, and report troubleshooting ability.
• Able to excel in a matrixed environment, both as a member of a home team with shared functional skills and as a member of time-delimited multidisciplinary project teams spinning up as needed and dissolving upon project completion.
• Experience leading client-facing meetings and operating as a service provider to deliver value.

Required Certifications and Experience

• Current Epic certification in revenue cycle applications (HB, PB, Claims, etc.)
• 3+ years of experience working with Epic Systems.
• 3+ years of consulting experience with a proven track record of managing client engagements, maintaining organized documentation, and conducting timely follow-ups

Work location

Hybrid work schedule (3 days in office, 2 days remote) - first 90 days are on fully in office

If located outside of the NYC/Long Island area, fully remote options are available.

Travel may be required based upon client needs.

Compensation

The compensation for this role includes a salary range of $120,000 - $150,000. For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range and total compensation reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs.

The Full Desk Recruiter is responsible for managing the complete recruitment lifecycle, including both business development and candidate placement. This role operates a “360 desk,” meaning the recruiter generates new client accounts, maintains existing relationships, sources and screens candidates, and successfully places talent while maintaining profitability and service excellence.

This position requires a highly motivated, results-driven professional who thrives in a fast-paced staffing environment and is comfortable balancing sales, client management, and recruiting functions.

Position Overview

The Full Desk Recruiter is responsible for managing the complete recruitment lifecycle, including both business development and candidate placement. This role operates a “360 desk,” meaning the recruiter generates new client accounts, maintains existing relationships, sources and screens candidates, and successfully places talent while maintaining profitability and service excellence.

This position requires a highly motivated, results-driven professional who thrives in a fast-paced staffing environment and is comfortable balancing sales, client management, and recruiting functions.

Key Responsibilities

Business Development (Sales Side)

• Prospect and generate new client accounts through cold calling, networking, referrals, and outbound outreach
• Develop and maintain strong relationships with hiring managers and decision-makers
• Conduct client needs assessments and workforce planning discussions
• Identify opportunities for account expansion and upselling services

Recruitment & Talent Acquisition (Recruiting Side)

• Source candidates using job boards, social media, networking, referrals, and ATS databases
• Conduct phone screens, interviews, and candidate evaluations
• Match qualified candidates to client job requirements
• Present candidate profiles and coordinate interview processes
• Manage offer negotiations and onboarding processes

Account Management

• Serve as the primary point of contact for assigned clients
• Maintain consistent communication regarding open roles and workforce needs
• Address performance concerns and resolve issues promptly
• Conduct regular follow-ups to ensure client and candidate satisfaction

Performance & Metrics

• Meet or exceed weekly and monthly KPIs (calls, submissions, placements, revenue)
• Maintain strong fill ratios and time-to-fill metrics
• Manage gross margin and ensure profitability of placements
• Track and report recruiting and sales activity within CRM/ATS systems

Required Qualifications

• Associates degree preferred (Business, HR, Communications, or related field)
• 1–5 years of staffing, recruiting, or B2B sales experience
• Proven track record in business development and candidate placement
• Strong negotiation and closing skills
• Ability to multitask and manage competing priorities
• Experience working with ATS/CRM systems

Core Competencies

• Sales acumen and persuasive communication
• Relationship-building and consultative selling
• Time management and organization
• Resilience and persistence
• Competitive drive and goal orientation
• Ability to thrive in a commission-driven environment

Key Performance Indicators (KPIs)

• New client acquisition
• Weekly candidate submissions
• Placement volume
• Gross margin generated
• Client retention
• Fill rate and time-to-fill

Compensation Structure (Typical in Staffing Industry)

• Base salary + commission
• Performance-based bonuses
• Incentive programs for revenue milestones
• Potential uncapped earning structure

Work Environment

• Fast-paced, performance-driven environment
• Combination of phone-based sales and recruiting activity
• Requires high outbound activity and consistent pipeline management

The Transformation Group+ (TTG) is a dedicated healthcare Managed Service Organization (MSO) and professional services firm. TTG’s team of healthcare specialists, analysts, and developers is united by a mission to strengthen healthcare operations through smart, reliable, and purpose‑driven technology. Our deep understanding of clinical and operational workflows allows us to build solutions that go beyond IT, helping providers deliver better care, improve outcomes, and work more efficiently.

MediSys HealthNetwork provides the financial foundation and long‑term stability for The Transformation Group+ (TTG). While your employment and benefits will be backed by MediSys — offering the job security — your day‑to‑day work will be with TTG, supporting a diverse portfolio of hospitals, clinics, and health networks.

Healthcare Clinical Operations Consultant

The Clinical Operations Consultant will work on a multidisciplinary team to deliver high quality operational and technical solutions for our clients, and understands the unique data challenges and information needs of healthcare organizations.

Responsibilities

• Demonstrate knowledge of healthcare and EHR data models
• Performs and coordinates simple to complex projects with minimal direction.
• Optimizes internal resources to maximize team capabilities.
• Serve as an operations expert for discipline in cross-functional teams and knowledgeable about clinical operations
• Manage medium to large-scale projects to achieve project goals while controlling resources, risks, conflicts, timeliness, and costs.
• Lead and execute Epic clinical implementations initiatives, ensuring efficient and effective use of Epic modules to enhance performance.
• Develop project scope, deliverables, and plan in alignment with project objectives.
• Collaborate with client stakeholders to understand business requirements, identify gaps, and implement solutions that align with industry best practices.

Qualifications

• Strong team player with the ability to collaborate effectively in a group setting
• Proven capacity to deliver high-quality work under tight deadlines and time-sensitive conditions.
• Ability to apply healthcare expertise to the design, configuration, and testing of Epic EHR System.
• Excellent analytical, problem-solving, and report troubleshooting ability.
• Able to excel in a matrixed environment, both as a member of a home team with shared functional skills and as a member of time-delimited multidisciplinary project teams spinning up as needed and dissolving upon project completion.

Required Certifications and Experience

• Current Epic certification in clinical applications (e.g., IP, Amb, Stork, ASAP, OpTime, Cupid, Radiant, etc.)
• 3+ years of experience working with Epic Systems.
• 3+ years of consulting experience with a proven track record of managing client engagements, maintaining organized documentation, and conducting timely follow-ups

Work location

Hybrid work schedule (3 days in office, 2 days remote) - first 90 days are on fully in office

If located outside of the NYC/Long Island area, fully remote options are available.

Travel may be required based upon client needs.

Compensation

The compensation for this role includes a salary range of $120,000 – $150,000. For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range and total compensation reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs.

• Lead day to day operations for multi site Heart & Vascular clinics, including Cardiology (general and invasive consults), EP, Vascular, and IR ambulatory pathways.
• Assumes 24-hour responsibility for assigned areas of operations.
• Own access and capacity management: templates, scheduling rules, slot utilization, referral triage, and wait time reduction for new and follow up patients.
• Standardize clinic workflows (check in, rooming, testing coordination, care transitions) and implement Lean process improvements to reduce lead time and waste.
• Coordinate pre procedure workups and clearance for invasive cardiology, EP, vascular, and IR procedures; align with cath/EP/IR lab schedules and post procedure follow ups.
• Oversee clinic staffing, daily huddles, visual management, and escalation protocols to ensure safe and reliable operations.
  

• Monitor and improve clinical quality measures (e.g., guideline-directed therapy adherence, anticoagulation management, device follow-up, vascular wound outcomes).
• Ensure compliance with regulatory standards (e.g., DNV), policies, and documentation standards.
• Partner with physician and nursing leaders on safety event reviews, root cause analyses (RCA), and action plans.
• Maintain competency validation, licensure tracking, and annual training for clinical and non-clinical staff.
• Develops and implements policies and procedures consistent with Riverside Healthcare’s philosophy, mission, and values.
  

• Develop and manage operating and capital budgets; track performance to target.
• Optimize revenue capture: charge integrity, accurate documentation, prior auth, denials prevention, and clinic coding workflows (E/M, device checks, imaging).
• Collaborate with supply chain on vendor contracting, implant/supply formularies, and inventory controls.
• Support business planning for new programs, sites, providers, and equipment (e.g., ambulatory monitoring, device clinics, vascular wound care, IR outpatient procedures).
  

• Drive market-appropriate growth strategies: referral development, access expansion, clinic footprint optimization, and telehealth/hybrid care models.
• Develop outreach programs with primary care and referring specialists; improve care coordination and communication pathways.
• Sponsor operational readiness for new technology and programs (e.g., advanced imaging protocols, remote device monitoring, ambulatory IR offerings).
  

• Achieve top decile patient experience (Press Ganey) through service standards, scripting, and service recovery.
• Promote physician satisfaction in clinical areas by rounding on providers and developing action plans to address any areas for improvement.
• Implement equity and inclusion practices; reduce barriers to care (transportation, language access, financial counseling).
  

• Recruit, develop, and retain high-performing teams (RNs, MAs, device techs, schedulers, access reps, RN navigators) while setting clear expectations.
• Monitors and facilitates the resolution of performance and other employee relations issues. Evaluates and holds downline of leaders accountable for employee performance in their areas. Encourage the recognition of high performers, address low performers, and improve overall employee performance.
• Promote a culture of safety, respect, accountability, and continuous improvement; lead change management with transparent communication.
  

• Leverage the EHR for efficient workflows (referral triage, integrated scheduling, pre procedure checklists, care gap closure).
• Use dashboards to track KPIs (access, quality, financials, patient experience); run daily/weekly operations reviews.
• Sponsor digital tools (remote monitoring, patient portal adoption, virtual visits) aligned with clinical appropriateness and access goals.
• Keeps abreast of current standards of care and new business or technology developments via internal or external networking and resources.
  

• Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift differential, on-call
• Opportunity for annual increases based on performance
  

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
  

• Paid Leave Hours accrued as you work
  

• Master’s degree in Healthcare Administration, Business, Nursing, or related field (or currently pursuing)
  

• 7+ years of progressive leadership in ambulatory or cardiovascular service line operations (Cardiology/EP/Vascular/IR preferred).
• Demonstrated experience managing multi site clinics, scheduling/access operations, and cross-disciplinary teams.
• Strong knowledge of regulatory requirements and HIPAA.
• Proven financial acumen (budgeting, productivity, revenue cycle) and process improvement experience (Lean/Six Sigma).
  

• RN-BSN
• Certification(s): CMPE, FACHE, CPHQ, Lean/Six Sigma Green/Black Belt.
  

• Experience integrating ambulatory operations with cath/EP/IR lab scheduling and post procedure follow up.
• Familiarity with device clinic operations (pacemaker/ICD), remote monitoring, ambulatory rhythm diagnostics, vascular wound care clinics, and IR outpatient procedures.
• EHR experience (Epic/Cerner) with clinic template design and access optimization.
  

• Exposure to:
  • Chemicals: N/A
  • Video Display Terminals: Average
  • Blood and Body Fluids: None
  • TB or Airborne Pathogens: None.
    

• Speech: Training/presentations, telephone communication, facilitating meetings.
• Vision: Read computer screens and printouts, memos, communications, documentation, and literature.
• Smell: Sensitivity and recognition of odors derived from various cleaning processes, odors generated from malfunctioning equipment.
• Hearing: Telephone communications, meetings, and equipment operating characteristics.
• Touch: .Writing and computer entry, filing.
  

• Sit: 55%
• Twist: 0%
• Stand: 20%
• Crawl: 0%
• Walk: 20%
• Kneel: 0%
• Lift: 0%
• Drive: 5%
• Squat: 0%
• Climb: 0%
• Bend: 0%
• Reach above shoulders: 0%
  

• Up to 10 lbs: Occasionally
• Up to 20 lbs: Not Required
• Up to 35 lbs: Not Required
• Up to 50 lbs: Not Required
• Up to 75 lbs: Not Required
• Up to 100 lbs: Not Required
• Over 100 lbs: Not Required
  

• Sit: 240
• Twist: 0
• Stand: 20
• Crawl: 0
• Walk: 10
• Kneel: 0
• Lift: 0
• Drive: 5
• Squat: 0
• Climb: 0
• Bend: 0
• Reach above shoulders: 0
  

• Simple grasp up to 10 lbs.
• Pushing & pulling Normal weight:
• Fine Manipulation: Computer keyboard and mouse.
  

• Environmental Factors (Time Spent):
  • Inside hours: 8
  • Outside hours : 0
• Temperature: Normal Range
• Lighting: Average
• Noise levels: Average
• Humidity: Normal Range
• Atmosphere:
• Special Hazards:
• Protective Clothing Required: None