Profound Synonyms Answer Jobs in Usa

Description

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

Requirements

From your STORY to ours:

Qualified applicants will contribute the following:

Education & Experience:

* High School Diploma or General Education Degree required.

* Ability to perform a multitude of tasks.

Specialized Knowledge

* Knowledge of computer software: Microsoft Word, Excel, Outlook, Power Point.

Skills / Abilities

* Strong communication abilities, written and verbal.

Professional Certifications

* New York State Security Officer Licensure.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

Responsible for the operation of the main reception desk at the Aquatic Center. Responds to routine requests for information. Provides customer service to patrons, by telephone, email, and in person. Performs general clerical, cashier, administrative support, and custodial duties. These tasks are illustrative only and may include other related duties.

Part-Time, Flexible Schedule

Casual, non-represented position,

Seasonal; Spring - Summer

Serves as receptionist greeting patrons.Answers phones, routes calls and takes messages.Sends and responds to email and provides requested information.Performs as the first point of contact with the public.
Handles financial transactions for general admission, long-term passes and classes and perform basic mathematical calculations in cashier duties.Closes out cash register at end of shift; counts cash; balances read out; completes daily revenue report from previous day; prepares bank deposit, and performs any other related duties to assure City cash handling procedures are followed in accordance with City accounting policies and internal controls.Responds to routine telephone requests which have standard answers; refers calls and visitors to appropriate staff.Provides departmental administrative support services including but not limited to process and distribute mail and materials; copies and faxes documents; and files.Registers students for lessons and programs. Communicates information regarding programs and content of swimming lessons in response to inquires from the public.Schedules rentals and performs data entry of registration information.Assists with patron control in lobby and entrance area.Cleans areas around reception, in the lobby and entrance.

Cashiers assigned to the concessions trailer takes and prepares food orders for customers, performs concessions trailer opening and closing procedures and assists with stocking concessions trailer inventory. Adheres to proper food-handling procedures.Conforms with all safety rules and performs work is a safe manner.Delivers excellent customer service to diverse audiences.Maintains effective work relationships.Arrives to work, meetings, and other work-related functions on time and maintains regular job attendance.

Qualifications and Skills

Education and ExperienceOne year related experience or education in office/business procedures or related area; or combination of education and experience that provides the employee with the knowledge, skills and abilities to perform the essential functions of the position. Knowledge, Skills and AbilitiesWorking knowledge basic office procedures and techniques for organization and filing. Ability to maintain manual and electronic filing and record-keeping systems.
Working knowledge of business English, spelling, punctuation, basic math, and grammar. Working knowledge of cash register operation and cashier practices that include register balancing. Effective clerical skills, including typing/word processing, filing, and operation of standard office equipment. Effective interpersonal, customer service, communication and telephone skills. Ability to communicate effectively to a variety of audiences and to give and understand oral instructions. Good customer service skills and the ability to interact with groups of all ages, to get along well with coworkers, the public, staff and volunteers and to maintain effective working relationships. Ability to use a computer, and to learn department specific computer hardware and software, to perform the essential functions of the position.

Cashiers assigned to the concessions trailer must have the ability to work in the confined space of a concessions trailer. Ability to enforce safety regulations. Work in a busy environment and handle crowds while answering telephone calls. Special RequirementsCertified in CPR/AED and first aid for professional rescuer.

Cashiers assigned to the concessions trailer must have a current Oregon Food Handler Card.Demonstrable commitment to sustainability.
Ability to pass a pre-employment background check and/or criminal history check.
Demonstrable commitment to promoting and enhancing diversity. The individual shall not pose a direct threat to the health or safety of the individual or others in the workplace.

How to Apply

Qualified applicants must submit an online application located on the City of Corvallis website (click on "Apply" above).

Resumes will not be accepted in lieu of a completed online application. Incomplete applications will not be accepted/considered.

Position is open until filled.

*Please do not include personal or protected information in attached resumes or cover letters, this includes your birth date, age, dates of education, and graduation dates.*

The Certified Nursing Assistant (CNA), under the direction and supervision of the Director of Nursing and/or the assigned charge nurse, provides individualized care to residents to include routine daily care, promoting maximum independence, safety, and comfort for each resident.

• Makes rounds to resident rooms at least every two hours to ensure resident needs are met to include toileting, turning, repositioning, and hydration; makes walking rounds at shift change with the oncoming CNA ensuring resident rooms are tidy and in good condition; communicates any pertinent changes or things that are occurring with the residents during walking rounds ensuring a seamless transition of care; checks the care base, country kitchen, and soiled and clean utility rooms during walking rounds for tidiness; issues found during rounds will be addressed by the off-going shift
• Observes unusual symptoms or signs of illness or skin breakdown and reports same to nurse in charge; reports indications of residents’ deteriorating physical, emotional, or mental health through the utilization of the Interact Stop and Watch documents
• Listens to change of shift report and communicates with charge nurse on what shift priorities should be
• Provides care in accordance with the resident care profile and resident preferences
• Administers bed baths daily and showers twice per week unless resident requests otherwise
• Distributes and sets up resident meal trays; assists the residents who need assistance with their meals, encourage intake, and accurately document intake
• Provides daily and weekly personal care including oral hygiene, fingernail trimming, dressing daily and throughout the day as needed, assisting with toileting or changing throughout the day as needed
• Positions residents properly using comfort and safety devices as ordered; repositions bedridden residents every two hours or more often as directed
• Takes vital signs according to resident plan of care or as assigned by supervising charge nurse
• Assists with bladder and bowel training of selected incontinent residents
• Makes rounds of incontinent residents every two hours to provide partial bathing and change of clothing and linen as needed; cleans carpet or furniture if needed and notifies Housekeeping for sanitation
• Answers resident call lights in a timely manner, politely, and with focused concern on the resident; maintains a goal of answering each call light in under four minutes
• Answers the phones located at the care base or nurses station when appropriate; provides professional and courteous direction to the party on the phone
• Assists with the admission and discharge of resident and post mortem care
• Completes the shift responsibility checklist for the specific shift assigned
• Assists with weighing of residents on admission, once a month, and as ordered; if weight is greater than set parameters, reports weight change to the nurse
• Assists residents in the use of adaptive equipment including splints, adaptive plates, bowls, cups and utensils, reachers, sliding boards, walkers and wheelchairs
• Appropriately addresses all allegations or sightings of potential abuse/neglect by rescuing the resident, reporting it immediately and reassuring the resident
• Empties urinary drainage bags twice per shift, and totals output for nurse in charge; passes, empties, and sanitizes bedpans and urinals as needed
• Makes sure residents’ clothing is clean, puts soiled clothing in hamper and puts away clean laundry
• Assures overall neatness and cleanliness of resident’s room, bedside equipment, and bathroom; makes beds and returns clothing and equipment to proper place
• Participates in mandatory in-services/drills
• Serves an active role in actual Emergency Operations scenarios to ensure the safety of the residents
• Assists with transportation of residents to and from activities; involves residents in daily activities when time allows; engages residents in one on one activities as part of daily routine
• Assists with moving a resident from one room to another including bed/mattress and personal belongings
• Accurately documents care provided to assigned residents using MyUnity Point of Care daily prior to leaving for the day
• Performs all work in a safe manner; reports any safety hazards to the Charge Nurse immediately including improper disposal of medications and “sharps;” uses safe lifting and transfer techniques and proper body mechanics at all times; complies with emergency drills; maintains infection control standards
• Reports damaged or unsafe equipment to the Charge Nurse while discontinuing the utilization of the piece of equipment; clearly labels the equipment as faulty so that no other employee uses it
• Maintains a positive attitude to ensure dignity and quality of life for residents, and maintains positive interaction with guests and coworkers
• Serves as a positive mentor for new staff members, training them in the proper policies and procedures to ensure quality of care
• Performs all other duties as assigned

BENEFITS (Full-Time and Part-Time Plus employees)

· Health, Dental & Vision Insurance

· FSA & HSA

· 403(b) Retirement Plan*

· 529 College Savings Plan*

· Long-Term Care Insurance

· Legal Resources

· Paid Time Off

· Holiday Pay*

· Corporate Wellness Program*

· Health Club & Spa Membership*

· Employee Education & Training Fund*

· Employee Assistance Program

· Credit Union Membership*

* Part-Time employees eligible

Williamsburg Landing is a non-profit, independent community offering a vibrant lifestyle for residents.

Apply online at .

EOE/Tobacco Free/Drug Free

PIa7b6a675939e-38

AJ Madison is currently seeking a Showroom Coordinator join our team. We are looking for someone with an upbeat attitude, who can roll-up their sleeves to help complete projects throughout the showroom and is incredibly organized. We want someone who is proactive, thorough, well-spoken, outgoing, and professional. Must be available to work on Sundays.

Essential Duty and responsibilities:

• Greet each person who visits the showroom, and pairing customers with available appliance advisors and designers;
• Partner with internal staff to make sure every client has a noticeably better experience;
• Answering and directing telephone calls;
• Taking and relaying messages;
• Tracking daily customer traffic
• Assisting Sales team with non-converted quotes by contacting the client to gauge interest and address any follow-up questions.
• assisting in converting said quotes or reaching out to salespeople for continued follow-up.
• Contacting clients 2 weeks prior to the ship date of the order to validate everything is ready
• form of payment
• Adjusting payment as needed and/or bringing any issues to the salesperson owning the order.
• Items
• delivery date
• Following up with clients post-delivery
• thank you cards/messages
• ensure the delivery/installation went well
• answer any questions and potentially connecting the client with either their salesperson or Customer Service.
• Assisting in growing future business.
• Answering customer service and general inquiries,
• Receive all incoming packages, mail, and additional deliveries;
• Support office management duties and showroom operations
• Manage office supply and inventory, furniture, and food/drink orders.
• Partner with showroom & corporate marketing teams to execute and recap local market events
• Assist with experiential projects and gifting as needed
• Follow local events SOP and checklists to track plans, run of show, and event prep
• Handle all local logistics (big and small) for events - including but not limited to service
• providers (catering, photography, rentals, floral, entertainment, a/v equipment, etc.)
• contracts, submit invoicing, payments, schedules, communication, follow up, invites,
• attendee lists, mailings, and more
• Research new service providers for event projects as needed
• Provide all necessary receipts, invoices, documentation to corporate marketing
• Work with local event production resources and vendors as required
• Travel within local markets to execute community/trade events and drive community
• engagement/awareness

Skills and Qualifications:

• A minimum of 4 years’ experience in a customer service-related field
• Strong customer experience background & skills;
• Professional appearance;
• Outstanding attention to detail, organized, collaborative, and creative individual;
• Excellent writing and communication skills;
• Proficiency in software applications including Microsoft Word, Excel, and Outlook;
• Bonus if experience working with attendee invite management systems such as Event Farm, EventBrite, Splash, etc.
• Ability to multi-task while maintaining strong attention to detail;
• Ability to take initiative, be proactive, and work independently;
• Willingness to efficiently handle administrative tasks while simultaneously balancing customer interaction;
• At least a high school diploma or equivalent;
• Must be available to work Sundays.

The Certified Nursing Assistant (CNA), under the direction and supervision of the Director of Nursing and/or the assigned charge nurse, provides individualized care to residents to include routine daily care, promoting maximum independence, safety, and comfort for each resident.

• Makes rounds to resident rooms at least every two hours to ensure resident needs are met to include toileting, turning, repositioning, and hydration; makes walking rounds at shift change with the oncoming CNA ensuring resident rooms are tidy and in good condition; communicates any pertinent changes or things that are occurring with the residents during walking rounds ensuring a seamless transition of care; checks the care base, country kitchen, and soiled and clean utility rooms during walking rounds for tidiness; issues found during rounds will be addressed by the off-going shift
• Observes unusual symptoms or signs of illness or skin breakdown and reports same to nurse in charge; reports indications of residents deteriorating physical, emotional, or mental health through the utilization of the Interact Stop and Watch documents
• Listens to change of shift report and communicates with charge nurse on what shift priorities should be
• Provides care in accordance with the resident care profile and resident preferences
• Administers bed baths daily and showers twice per week unless resident requests otherwise
• Distributes and sets up resident meal trays; assists the residents who need assistance with their meals, encourage intake, and accurately document intake
• Provides daily and weekly personal care including oral hygiene, fingernail trimming, dressing daily and throughout the day as needed, assisting with toileting or changing throughout the day as needed
• Positions residents properly using comfort and safety devices as ordered; repositions bedridden residents every two hours or more often as directed
• Takes vital signs according to resident plan of care or as assigned by supervising charge nurse
• Assists with bladder and bowel training of selected incontinent residents
• Makes rounds of incontinent residents every two hours to provide partial bathing and change of clothing and linen as needed; cleans carpet or furniture if needed and notifies Housekeeping for sanitation
• Answers resident call lights in a timely manner, politely, and with focused concern on the resident; maintains a goal of answering each call light in under four minutes
• Answers the phones located at the care base or nurses station when appropriate; provides professional and courteous direction to the party on the phone
• Assists with the admission and discharge of resident and post mortem care
• Completes the shift responsibility checklist for the specific shift assigned
• Assists with weighing of residents on admission, once a month, and as ordered; if weight is greater than set parameters, reports weight change to the nurse
• Assists residents in the use of adaptive equipment including splints, adaptive plates, bowls, cups and utensils, reachers, sliding boards, walkers and wheelchairs
• Appropriately addresses all allegations or sightings of potential abuse/neglect by rescuing the resident, reporting it immediately and reassuring the resident
• Empties urinary drainage bags twice per shift, and totals output for nurse in charge; passes, empties, and sanitizes bedpans and urinals as needed
• Makes sure residents clothing is clean, puts soiled clothing in hamper and puts away clean laundry
• Assures overall neatness and cleanliness of residents room, bedside equipment, and bathroom; makes beds and returns clothing and equipment to proper place
• Participates in mandatory in-services/drills
• Serves an active role in actual Emergency Operations scenarios to ensure the safety of the residents
• Assists with transportation of residents to and from activities; involves residents in daily activities when time allows; engages residents in one on one activities as part of daily routine
• Assists with moving a resident from one room to another including bed/mattress and personal belongings
• Accurately documents care provided to assigned residents using MyUnity Point of Care daily prior to leaving for the day
• Performs all work in a safe manner; reports any safety hazards to the Charge Nurse immediately including improper disposal of medications and sharps; uses safe lifting and transfer techniques and proper body mechanics at all times; complies with emergency drills; maintains infection control standards
• Reports damaged or unsafe equipment to the Charge Nurse while discontinuing the utilization of the piece of equipment; clearly labels the equipment as faulty so that no other employee uses it
• Maintains a positive attitude to ensure dignity and quality of life for residents, and maintains positive interaction with guests and coworkers
• Serves as a positive mentor for new staff members, training them in the proper policies and procedures to ensure quality of care
• Performs all other duties as assigned

BENEFITS (Full-Time and Part-Time Plus employees)

Health, Dental & Vision Insurance

FSA & HSA

403(b) Retirement Plan*

529 College Savings Plan*

Long-Term Care Insurance

Legal Resources

Paid Time Off

Holiday Pay*

Corporate Wellness Program*

Health Club & Spa Membership*

Employee Education & Training Fund*

Employee Assistance Program

Credit Union Membership*

* Part-Time employees eligible

Williamsburg Landing is a non-profit, independent community offering a vibrant lifestyle for residents.

Apply online at .

EOE/Tobacco Free/Drug Free

PI31e2e12d9f

Part-time: Friday, Saturday, Sunday, and Monday availability required. Our business hours are 7:00 AM 10:00 PM, and most new hires are scheduled for evening shifts, since that's typically where we need the most coverage.

The Roadside Assistance Intake Agent is responsible for answering incoming calls from members requesting roadside assistance and accurately gathering the necessary information to ensure smooth coordination of services. This role involves collecting critical details of the members' situation and taking queues and clues to ask about any additional pertinent information around the problem. As an Intake Agent, you will ensure all information is recorded and relayed to the dispatch team for action. A strong focus on excellent customer service, call control, attention to detail and reassuring next steps with the member is essential.

What You'll Do:

• Communicate effectively while maintaining a calm presence answering incoming calls from members requesting roadside assistance
• Collect, assimilate and verify key details to be able to relay the appropriate information to the dispatch teams to aid the member
• Input and work with various systems to document information accurately and efficiently.
• Ensure that the appropriate roadside plan and coverage information is applied for resolution with the case.
• Be able to identify complex situations and escalate to a lead or supervisors as necessary.
• Maintain confidentiality and comply with company policies and procedures.
• Manage the call efficiently to maintain call metrics and quality scores to fulfill the company's customer experience expectations

What You'll Need to Have for the Role:

• High school diploma or equivalent.
• Previous customer service experience, preferably in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay calm under pressure and manage multiple tasks simultaneously.
• Attention to detail and accuracy in data entry.
• Basic computer skills and ability to navigate call center software.
• Call center setting with the expectation of answering multiple calls throughout the shift.
• May require occasional weekend or holiday shifts.
• Reports to: Roadside Contact Experience Supervisor

Pay Range: $14.00-$16.70 Hourly

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Hybrid: Applicants must be a California resident as of their first day of employment.

PRINCIPAL RESPONSIBILITIES:

Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications coming into Member Services in the form of email, fax, letters, chat and phone calls. Timely responses to all member communication are essential. Must effectively prioritize and flex the workload as new communication and tasks are submitted. Identify the caller's needs, clarify information, research issues, and provide solutions and/or alternatives whenever possible. Accurately and consistently document all conversations in the electronic database. This position is a liaison between the plan, the provider network, and other community agencies. The MSR positions are flexibly staffed classification and work is expected to be performed minimally at the MRS II level. However, the initial selection will be made at the entry level MSR I. Our more advanced level position of the series is the MSR III who will be required to perform a variety of complex matters.

Member Services Representatives are under the direction of a Member Services Supervisor, Manager and Director, and service our members through our call center as well assisting other departments with responses to member issues by initiating communication between departments to ensure action, cooperation, and compliance of managed care operations.

Member Services Representative I

This position which requires the ability to work as a team player within the Alliance and with external contacts, make sound judgments based on analysis of information, be an effective communicator, active listener and balance advocacy for the member with the policy provisions such as plan policies, EOC, regulatory guidelines, and DMHC/DHCS rules and regulations. The MSR provides courteous, professional, and accurate responses to incoming inquiries regarding network, plan benefits, eligibility, authorizations, plan services and guidelines, as well make decisions with the goal of ensuring member satisfaction and retention. The MSR performs a variety of complex functions and is also responsible for maintaining accurate and complete inquiry/grievance records in the electronic database. Maintains compliance with DMHC regulatory requirements and DHCS contractual obligations. MSR I staff who demonstrate proficiency in meeting, maintaining and exceeding principal performance objectives and metrics may be eligible to be promoted to a Member Services II or III role. Member Services Representative I staff may be eligible for promotion to Member Services Representative II or III positions once they have worked as a MSR I for a minimum of 12 months to be proficient with program and system knowledge in addition to meeting performance matrix requirements.

Principle duties and responsibilities

* Serve as the primary contact for members, providers and others for questions related to claims, benefits, authorizations, pharmacy, member eligibility and other questions related to Alameda Alliance and provide accurate, satisfactory answers to their inquiries or concerns.

* Respond to and resolve member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, behavioral health, and care coordination.

* Answer incoming calls, emails, chats, and other requests for assistance in a timely manner in accordance with departmental performance targets and provide excellent customer service while doing so. May include assisting members in person.

* Recognize and understand the difference between calls that require quick resolutions and calls which will require follow-up and handle each appropriately.

* De-escalate situations involving dissatisfied customers, offering patient assistance and support.

* Accurately document all contacts per department standards/guidelines in the Customer Relationship Management (CRM) system.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Interface with Grievance and Appeals, Claims, Enrollment, IT, Network Management, Pharmacy, Authorizations, and other internal departments to provide Service Excellence to our members.

* Help guide and educate members about the fundamentals and benefits of managed health care topics, to include managing their health and well-being by selecting the best benefit plan service options, maximizing the value of their health plan benefits, and choosing a quality care provider.

* Intercede with care providers (doctor's offices) on behalf of the member, assisting with appointment scheduling; connect members with internal Case Management Department for assistance as needed.

* Assist members in navigating , the Member Portal, and other health care partner online resources and websites to encourage/reassure them to use self- service tools that are available.

* Manage any issues through to resolution on behalf of the member, either on a single call or through comprehensive and timely follow-up.

* Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues.

* Provide education and status on previously submitted pre-authorizations or pre- determination requests for both medical and pharmaceutical benefits.

* Meet the performance goals established for the position in the areas of compliance, efficiency, call quality, member satisfaction, first call resolution, punctuality, and attendance.

* Always maintain a professional level of service to members.

* Always maintain confidentiality of information.

* Consistently support the Alliance's approach to Service Excellence by adhering to established department and company standards for all work-related functions.

* Interact positively with all Alliance Departments.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Process MS Dept projects

* Serve as a back-up to manage the escalated calls.

* Perform other duties as assigned.

ESSENTIAL FUNCTIONS OF THE JOB

* Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates.

* Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed.

* Member communications: Create and/or mail appropriate member materials and communications as needed.

* Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity.

* Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

PHYSICAL REQUIREMENTS

* Constant and close visual work at desk or computer.

* Constant sitting and working at desk.

* Constant data entry using keyboard and/or mouse.

* Constant use of multi-monitor setup

* Frequent use of telephone and headset.

* Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.

* Frequent lifting of folders, files, binders, and other objects weighing between 0 and 30 lbs.

* Frequent walking and Standing

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent experience preferred.

* High school diploma, GED required.

* The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Vietnamese/English, Tagalog/English are required as designated.

* A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

* Minimum one year of direct customer service experience. Call center experience and managed care experience a plus

* Experience determining eligibility for financial assistance, insurance benefits, unemployment and/or other social services programs.

* Demonstrated knowledge expert of AAH Member Services policies and procedures

* Consistent record of meeting, maintaining, or exceeding monthly Departmental performance metrics.

* Consistent track record of documenting Service Requests accurately and clearly and monitoring open Service Requests to ensure responses and closure.

* Consistent record of high quality of work as demonstrated through call and documentation auditing, appropriate Call Disposition coding, as well as an overall acceptable monthly Member Satisfaction Survey result as assessed by Member Services Quality Specialist, MS Trainer and Member Services Supervisor.

* Demonstrated proficiency in current Customer Relationship Management (CRM) tool, phone system software Quality Management Solution, Pharmacy Benefits Management applications (PBM), Interpreter vendor scheduling software, delegate portal solutions and the Alliance's Member portal.

* Demonstrated ability to effectively handle the department's key special projects: Member Portal Request Processing, Kaiser PTE Requests, PCP retroactive and same month requests.

* Demonstrated ability to help members face-to-face in the field and/or at the Alliance offices (walk-ins). Also highly skilled at handling issues related to member bills, transportation set-up and benefit coordination with providers and pharmacy needs.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

* Ability to prioritize and adapt to changing situations in a calm and professional manner.

* Ability to maintain composure in stressful situations.

* Excellent problem-solving skills

* Ability to exhibit cooperation, flexibility, and provide assistance when talking to members, providers, and staff.

* Skill in basic data entry

* Ability to type 40 net words per minute: multi-task

* Manual dexterity to operate telephone, computer keyboard equipment.

* Speak English proficiently, clearly, and audibly.

* Memorize and retain information quickly; meet physical requirements

* Spell correctly

* Learn the policies, regulations, and rules applicable to business operations.

* Follow instructions, reason clearly, analyze solutions accurately, act quickly and effectively in emergency situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

* Excellent phone etiquette and ability to communicate clearly and concisely, both orally and in writing.

* Excellent interpersonal skills with the ability to interact with diverse individuals and flexibility to customize approach to meet all types of member communication styles and personalities.

* Strong verbal and written communication skills.

* Demonstrated ability to quickly build rapport and respond to members in a compassionate manner by identifying and exceeding member expectations (responding in respectful, timely manner, consistently meeting commitments).

* Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member.

* Must be self-motivated and able to work with minimal supervision

* Must be team-oriented and focused on achieving organizational goals.

* Proficient problem-solving approach to quickly assess current state and formulate recommendations.

* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions which members can understand and act upon.

* Proficient conflict management skills to include ability to resolve issues during stressful situations and demonstrating personal resilience.

* Ability to work regularly scheduled shifts within the Alliance's hours of operation including the training period, with scheduled lunches and breaks, flexibility to adjust daily schedules; and to work over-time and/or weekends as needed.

* Medical terminology knowledge preferred

* Ability to work within a broad systems perspective

* Experience in use of various computer systems software as well as Microsoft Windows, and Microsoft Suite, especially Outlook, Word, Excel.

* Must have reliable and stable internet connection for remote work (50-100 Mbps download speeds).

Employees who interact with members of the public may be required to be tested for Tuberculosis and fully vaccinated against COVID-19 and influenza. Successful candidates for those positions/ classifications may be required to submit proof of vaccination against influenza and/or COVID-19, a negative Tuberculosis test, or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the Human Resources department.

SALARY RANGE $22.88-$34.33 HOURLY

The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

Essential Responsibilities:

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process
• Seeks win/win solutions for the customer and partners appropriately
• Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
• Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up), payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts
• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention
• Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale
• Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure
• Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags
• Answers multi-line phone system, responds to callers' needs and direct calls as appropriate

Learn And Succeed As Part Of A Team:

• Pleasant, but noisy office environment
• Numerous distractions and disruptions due to incoming communication
• May require walking or standing for extended periods of time
• Variety of work schedules with shifts that do include nights, weekends, and holidays
• Wear CarMax clothing (acquired through the company) at all times while working in the store

Qualifications:

• Read, interpret and transcribe data in order to maintain accurate records
• Use resources and partnership to balance the needs of the customer and the business
• Understand numeric filing system
• Use word processing, spreadsheet and other programs, displaying intermediate PC skills
• Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail
• Lift objects that weigh as much as 15-20 lbs
• Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written
• Complete CarMax provided training as required
• Develop partnerships with Sales team and other departments in order to provide quality customer service
• Maintain confidentiality of all records, files and reports within the scope of the position
• Report Asset Protection and/or Human Resource related issues to management

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.