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Job title:

Service Coordinator

Location:

Euless, TX

Reports to:

Service Operations Manager

Summary of the position:

This position is responsible for all incoming phone calls and emails from end users, technicians and other company personnel relating to requests for service. Key functions will include reviewing, reconciling, processing, and closing out field service and shop operations jobs / projects. Further, will support scheduling projects and service technician assignments. Goal is to facilitate the closing jobs through collection of required information from service technicians or elsewhere, to ensure invoicing is completed in an expeditious and timely manner.

Duties and responsibilities:

• Responsible for answering incoming calls to the service department.
• Handle internal and external customer inquiries as they pertain to specific work orders, jobs, projects
• Prepare service quotes based on internal and external customer needs
• Scheduling Service Technicians for service jobs and projects with a goal to achieve 85% billable rate or higher.
• Scheduling service visits to ensure we meet our PM Agreement commitments.
• Coordination of the calls with the customers verbally and through email on a continuous basis to ensure we are meeting the customer’s expectations, and they remain informed as projects and service jobs progress
• Responsible for closing field service and shop jobs / projects:
• Capturing ALL required information (service labor hours, parts consumed, costing) for each service / shop job
• Reconciling work orders against actual costs
• Submitting completed work orders to accounting for processing of invoices
• Assist scheduling field and shop technicians to specific jobs or projects
• Input work order data into ERP system
• Track assigned projects – ensure completed timecards, work orders are submitted from technicians in a timely manner
• Work with Parts Coordinators to determine costing and availability of outsourced parts in order to quote and schedule work
• All other duties as required to support superior customer satisfaction
• This is a dynamic position as responsibilities may be added or removed as necessary
• Communication with all departments within the HAC will occur on a regular basis. The depts include Parts, sales and will be expected to assist in covering for other team members when the need arises

Education:

• High School Diploma or equivalent (Related industry experience may be considered in lieu of education requirements)
• Associate degree a plus

Professional experience:

• Minimum of 3 years’ experience with administration functions
• Proficiency in Microsoft products

Key behaviors:

• Process driven – assertive
• Self-starting
• Analytical thinking
• Demonstrated ability to solve problems with customer satisfaction as a focus
• Excellent communication skills both verbal and written
• Ability to multitask – manage multiple projects
• Goal-oriented
• Customer-focused
• Drive to succeed
• Team player
• Field Service Experience on Sullair products a plus
• Familiar with SAP ERP & Salesforce CRM a plus

Direct reports:

• N/A

The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

Job title:

Field Service Manager

Location:

Livermore or Modesto, CA

Reports to:

Senior Field Service Manager

Compensation:

$130,000-$140,000 Base plus variable compensation

Summary of the position:

The Field Service Manager’s core responsibility is to the HAC customer experience as well as training and developing the organization’s field service technicians. The role includes managing a team of service technicians, guidance and support for the HAC technician advancement program, technician follow up calls, in person training on all systems, customer in person visits and assists on the direct contact for maintaining the customer relationships. This position works in cooperation with the Service Operations Manager in implementing and managing the HAC’s service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement.

Duties and responsibilities:

• High Level Business Objectives:
• Work with Service Operations Manager to develop a market strategy aimed toward account retention and services growth in the region.
• Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability.
• Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals.
• Provide training and billable service work as required
• Services Leadership:
• Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base.
• Identify potential service technician candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company.
• Assess performance of service technicians.
• Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company.
• Ensure all service personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them.
• Maintain technician staffing at appropriate levels for business requirements.
• Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for efficient claims processing.
• Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialized tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand.
• Compliance/Miscellaneous:
• Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements.
• Maintain a clean, safe, working environment.
• Attend training with the Sullair factory to stay current on product offerings and technologies.
• Travel as required to drive business activity and attend training. 80% Field / 20% Office
• Demonstrate flexibility/teamwork as additional items will be required to help grow the business.
• May involve multi-branch location responsibilities

Education:

• Associate degree preferred but not required.
• Technical Training/Certifications in the compressed air industry is a plus.
• High School Diploma Required

Position Requirements:

• Five plus years field service experience in the compressed air industry.
• Proven leadership experience with strong written and verbal communication.
• Strong understanding of Microsoft office suite.
• Experience with ERP systems a plus.

Direct reports:

• Service Technicians

The successful candidate is responsible for complying with Hitachi’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

We are looking for a Warehouse Team Member to join our team of employee-owners at our McHenry location! This is a full-time position, with $18.91/hour starting pay, a 40-hour workweek Monday-Friday, first-shift only. There are no night or weekend shifts and employees get major national holidays off and paid.

Responsibilities include

• Preparing orders by processing requests, pulling materials, packing boxes, and staging orders
• Assisting with inventory management such as receiving, returns, and cycle counts.
• Following quality service standards and complying with procedures, rules, and regulations

Our Warehouse Team is looking for a candidate to help be a caretaker of the inventory from receiving all the way through to when it leaves our hands, to ensure that we meet or exceed customer expectations for quality and speed of processing while maintaining a safe work environment. The right candidate will be reliable, honest, and enjoys working in a team-oriented environment. They would possess an eagerness to take accountability over their work and not be afraid to ask for help or speak up with ideas or concerns. A regular part of their day would involve preparing orders by processing requests, pulling materials, packing boxes, and staging orders. They would also be cross trained to assist with inventory management such as receiving, returns, and cycle counts.

Life’s Abundance provides an ever-evolving opportunity for employee growth, and job responsibilities may be modified over time.

What will make you successful

• Reliability, honesty, and taking ownership and accountability for your work
• Ability to lift and move up to 50 pounds in weight, and be on your feet for several hours at a time
• Being a positive, respectful, and productive team player. Supporting team members and helping with onboarding and cross-training
• Communicating- not being afraid to bring up new ideas, ask questions, or admit a mistake
• Demonstrate the ability to work with computer and tablet
• Availability to work full-time Monday through Friday, first-shift hours.
• Existing forklift certification is a plus, or the ability to obtain one within 90 days of job entry date- paid by the company

An abundance of benefits

• $18.91 starting hourly rate
• Paid Volunteer Time Off
• Paid Personal Time Off
• Paid National Holidays Off
• Medical insurance for employees plus family that includes dental and vision- with up to 85% paid by the company
• Employee Assistance Program
• Shares of company stock through the Employee Stock Ownership Plan (ESOP)
• 401K Saving Plan
• Professional development and we prefer to promote from within as much as possible
• Discounts on Company Products
• Casual dress- every day is casual Friday

At Life’s Abundance we put people first- in fact, that principle is hard-coded into the way we do business. By shifting the conversation from profit to purpose and from sales to sustainability, we are committed to empowering people and pets to live healthier and happier lives.

As a Certified Evergreen company, we have found that nurturing a workforce motivated by our purpose and culture builds a rock-solid foundation. We take care of our people, and they take care of our customers, distributors, communities, and families.

Our culture is an investment in a stronger company, which in turn strengthens the world at large. We are 100% employee-owned, and it shows in the way we take ownership of initiatives and work together as a team. If you’re an energetic, collaborative person who wants to make a positive dent in the universe while helping others live their best lives, we want to hear from you!

At Life’s Abundance, we don’t just accept differences - we celebrate, support, and thrive on them for the benefit of our employees, our products, and our communities. Life’s Abundance is proud to be an equal opportunity employer.

Job title:

Field Service Technician - HAC

Reports to:

Field Service Manager

Location:

Farmington, NM

Summary of the position:

Provides maintenance and technical support for Sullair products at customer field locations. Considered an expert on all Sullair rotary products and accessories. Must have broad knowledge and experience on competitive rotary products. Installs new products or enhances existing ones; may provide training and best practices for on-site customer personnel. Identifies and troubleshoots all possible malfunctions and conducts or schedules repairs. Prepare detailed service reports to document service visits, issues and troubleshooting actions. Logs and tracks maintenance activities. Work with various departments at Hitachi Global Air Power to address concerns from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support the Sullair Training Department for customers, distributors, and employees. This position will report directly to the Field Service Manager.

Duties and responsibilities:

• Performs any needed service on all Sullair rotary products without supervision
• Travel to field jobsites for troubleshooting, and service of Sullair and competitive rotary products
• Follow standard work for pre and post service preparation (submit expense reports, prepare service reports, make travel arrangements, complete timecards)
• On call as scheduled for afterhours customer support
• Follow all Environmental Health and Safety policies and procedures
• Communicate distributor feedback to Sullair management as Voice of Customer
• Drive field concerns to closure in a timely manner
• Support goal of service within the Service Department of 95%
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers
• Perform all duties in accordance with company standards, while always striving to understand the needs and expectations of the customer
• Dedicated to completion of responsibilities
• Must be fluent in English and have a valid driver's license. Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years
• Must be able to lift to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling
• Employee will use company provided equipment and will be required to travel to attend company provided training
• Employee is required to have their own tools to perform their job duties
• Operate a company vehicle safely and in compliance with all traffic laws and HGAP policies
• Role includes occasional overnight travel as dictated by business requirements.

Education:

• High School Diploma or equivalent (Related industry experience may be considered in lieu of education requirements)
• Associate degree a plus
• Technical Trade School a plus

Training Requirements

The following training must be completed within 6-9 months of the hire date to satisfy the Field Service Technician tier within the HAC Technician Advancement Program.

• Sullair “Certified Technician”
• Online
• Oil Flooded Basics
• Stationary Controllers
• Introduction to Control System
• Oil Sampling
• Introduction to electrical basics
• In Person
• Oil Flooded stationary
• Electrical fundamentals
• Sullair
• Online
• Piping / instrumentation diagrams
• Introduction to VSD
• Communication and sequencing
• In Person
• Microprocessor and controls
• Variable speed drives
• Refrigeration / EPA certified
• Compressed air challenge – Level 1

Professional experience:

• 2-3 years of air compressor commissioning and maintenance experience
• Experience with rotary screw Oil Free Compressors a plus
• Demonstrated success in technical aptitudes of compressed air systems
• Experience with industrial product manufacturing and processes
• Strong verbal and written communication skills
• Must be able to engage and communicate effectively with all levels of the organization
• Strong grasp of Microsoft office required
• Ability to read and understand schematics
• Ability to work independently or on a team

Key behaviors:

• On time to all meetings / appointments / and scheduled engagements
• Disciplined and reliable work habits
• Dedicated to completion of responsibilities and work safety
• Willing to accept responsibilities within a team environment

Direct reports:

• N/A

The successful candidate is responsible for complying with Hitachi’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

Over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.

We are seeking a Safety Engineer for our First Quality facility located in McElhattan, PA.

This position will be responsible for providing technical skills with tactical leadership in the development, operation and support of Environmental, Health and Safety (EHS) policies/programs/procedures to instill and sustain an incident-free work environment while ensuring full compliance with all applicable regulatory agency requirements.

Principal Accountabilities/ Responsibilities:

• Promote an action-oriented approach, instilling and exemplifying a strong EHS mindset for all team members resulting in the elements required to achieve and maintain a world class EHS culture.
• Active facilitation or participation in EHS related meetings and training sessions.
• Develops, manages, and implements Environmental, Health, and Safety policies and procedures in compliance with company, local, State, and Federal rules and regulations.
• Serve as an innovative, flexible EHS resource supporting the company/site/location. Participate in decisions on technical, regulatory, and cultural issues related to Environmental, Health, and Safety.
• Participate and/or lead continuous improvement in EHS policies, programs, and procedures.
• Build and maintain positive working relationships with all team members, vendors, and customers.
• Participate in and/or lead incident investigations to effectively identify root cause/contributing factors and ensure proper implementation of all corrective actions.
• Ensure required EHS training is complete for all employees, newly hired and/or existing, and maintain training records.
• Provide technical support in the design and owner acceptance approval processes of controls for hazardous working conditions and unsafe activities, ensuring compliance with applicable EHS requirements.
• Be present and engaged with the workforce in their activities to establish and strengthen two-way communication, trust, and confidence in your ability to lead them.
• Facilitate communication of company EHS policies, procedures, and standards with all visitors, including contractors and vendors.
• Plan, perform and/or coordinate industrial hygiene sampling, analysis and interpretation of results in compliance with all applicable requirements for the exposure(s) identified.
• Maintain professional knowledge up to date with existing and proposed changes in applicable federal, state and local EHS regulations and standards.
• Participate in and/or lead the development, implementation, and maintaining of all applicable Safety Management Systems.
• Assist in Worker’s Compensation claims administration and coordination of the Return-to-Work program for injured team members.
• Accurate interpretation and application of Environmental, Health, and Safety codes, standards and related professional references (e.g., OSHA, EPA, NFPA, ANSI, ADA, CCOHS, DOT/IATA, etc.).
• Carry out all administrative responsibilities associated with EHS compliance and program administration.
• Conduct regular walk through EHS inspections to identify hazards, document findings, recommend corrective actions that work within given constraints and verification of completed corrective actions and their effectiveness.
• Understand and administer reasonable suspicion and impairment programs used to conduct drug and alcohol testing, and other applicable standards as they may apply.
• Assist and/or lead in establishing risk management processes aimed at hazard condition control and injury prevention through studying incidents, observed and potential hazard conditions in various completed and planned work environments.
• Display consistent measure of integrity and company culture in all business-related activities.
• Track and trend incident data in Safety Management System.
• Responsible for the use and maintenance of all applicable company related data systems, software, peripherals, etc. to complete tasks as assigned.
• Ability to perform multiple tasks and meet deadlines.
• Maintain safety data sheets in SDS Online and physical binders and keep GHS label stations stocked.
• Perform other duties as assigned.

Education and experience requirements:

• Bachelor’s degree in related technical, scientific, or engineering discipline required and/or equivalent experience.
• Minimum 3 years’ experience in Environmental, Health and/or Safety field in Engineer/Specialist/Generalist role required.
• Self-starter with excellent communication and interpersonal skills.
• Strong organizational skills required.
• PC proficiency is a definite.
• Thorough understanding of regulatory compliance of all local, state, and federal safety requirements (OSHA).
• Good working knowledge of EPA regulations.
• Ability to recognize hazardous situations and recommend corrective actions.

What We Offer You

We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:

• Competitive base salary and bonus opportunities
• Paid time off (three-week minimum)
• Medical, dental and vision starting day one
• 401(k) with employer match
• Paid parental leave
• Child and family care assistance (dependent care FSA with employer match up to $2500)
• Bundle of joy benefit (years' worth of free diapers to all team members with a new baby)
• Tuition assistance
• Wellness program with savings of up to $4,000 per year on insurance premiums
• ...and more!

For immediate consideration, please go to the Careers section at to complete our online application.

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.

First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

Job Description:

• Plans layout, installs, and repairs wiring, electrical fixtures, apparatus, and control equipment by performing the following duties.

Responsibilities:

• Plans new or modified installations to minimize waste of materials, provide access for future maintenance, and avoid unsightly, hazardous, and unreliable wiring, consistent with customer specifications and local electrical codes.
• Prepares sketches showing location of wiring and equipment, or follows diagrams or blueprints, ensuring that concealed wiring is installed.
• Measures, cuts, bends, threads, assembles, and installs electrical conduit, pulling wiring through conduit.
• Splices wires by stripping insulation from terminal leads, twisting or soldering wires together, and applying tape or terminal caps.
• Connects wiring to lighting fixtures and power equipment.
• Installs control and distribution apparatus such as switches, relays, and circuit-breaker panels.
• Connects power cables to equipment, such as electric controls, and installs grounding leads.
• Tests continuity of circuit to ensure electrical compatibility and safety of components with testing instruments such as ohmmeter, battery and buzzer, and oscilloscope.
• Observes functioning of installed equipment or system to detect hazards and need for adjustments, relocation, or replacement.
• Repairs faulty equipment or systems.
• Cuts and welds steel structural members.
• Assist in trouble shooting and electrical debug.
• Responsible for daily project status report.
• Provide cost to complete estimates bi-weekly.
• Log rework at the time of the rework.
• Participate in "Go fast” and Kaizen events.
• Keep work areas clean and safe
• General operation of crane, Hi-Lo, drill press and saws within the manufacturing facility.
• Other duties and projects may be assigned.

Qualifications:

• High School Diploma or general education diploma (GED)
• Minimum three years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of basic mechanics and experience in machine tool.
• Knowledge of electrical tools (i.e. Channel Locks, Sockets, etc.), and Blue Print reading.
• Knowledge of overhead cranes, Hi-lo, Pallet Jack and other related equipment required to perform the job function.
• Knowledge of safety precautions in the Manufacturing environment.
• Active Driver's License

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Job description:

Associate Attorney – Employment

Impact:

As our Associate Attorney in our Employment Litigation department, you will work to help scale the firm's employment practice, to service the ever-growing number of Californians who have been illegally discriminated against, harassed, unfairly compensated, subjected to a unfair hostile work environment and/or wrongfully terminated.

Daily Tasks:

• Management of cases from pre-litigation through settlement, with the support of a strong staff and advanced automated systems that optimize case efficiency (including CompuLaw, NetDocuments, Clio, and others).
• Deposition experience strongly preferred.
• Excellent research and writing skills required.
• Draft correspondence and regularly communicate with clients, experts, and defense counsel.
• Prioritize and complete tasks in a timely and efficient manner.
• Bring a team-oriented and positive attitude to our Los Angeles office.

Your Skills:

• At least 4 years of experience in employment litigation.
• Knowledge of California Civil Procedure and Local Court Rules.
• Proficiency in Microsoft Office Suite; including Word, Excel, and PowerPoint.
• Superior time management and multi-tasking skills.
• Organized, detail-oriented, and a self-starter.
• Experience with employment disputes including wrongful terminations, FEHA claims, labor code violations, PAGA and wage and hour claims.

What We Do for You:

• Competitive salary and bonus structure.
• Opportunities for growth and advancement.
• Competitive PTO package.
• Paid holidays.
• Team outings and sponsored events.
• 401K.
• Company-paid medical insurance.
• Paid dental, vision, and life insurance.
• Free parking in parking lot

JLG Lawyers focuses solely on representing plaintiffs in employment law cases. We operate a highly collaborative office in which attorneys work in teams to ensure all of our clients receive high quality and ethical representation. Recent exponential growth and the firm's business model has created the opportunity for a motivated candidate to help further grow our successful labor & employment practice, gain early and substantial experience in litigating and managing cases, develop invaluable mentorship relationships, and achieve a high degree of professional and personal satisfaction.

Job Type: Full-time

Pay: $150,000.00 - $230,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Attorneys: 4 years (Preferred)

License/Certification:

• Bar (Required)

Work Location: In person

SAP Transactional Specialist

Oswego, NY | $30–$33/hr | Contract Opportunity

Sapphire Recruitment is partnering with a leading manufacturing organization in Oswego, NY to hire an SAP Transactional Specialist to support high-volume transactional processing within their SAP system.

This role is ideal for someone with hands-on SAP experience who enjoys working in a fast-paced operational environment and ensuring that critical system transactions are executed accurately and efficiently.

What You'll Do

• Process high-volume SAP transactions including sales orders, shipments, invoices, and deliveries.
• Enter and update records generated from EDI monitoring and automated workflows.
• Identify and resolve blocked or failed transactions in SAP.
• Validate data before entry to ensure compliance with system rules and requirements.
• Navigate SAP transaction codes to confirm data accuracy and successful system processing.
• Support operations teams by ensuring transactions move through the system without delays.

What We're Looking For

• 2+ years of hands-on SAP experience
• Experience processing operational transactions such as orders, shipments, or invoices
• Strong attention to detail and data accuracy
• Ability to manage a high volume of transactions in a fast-paced environment

Preferred Experience

• Manufacturing or supply chain operations
• SAP SD or MM modules
• ERP systems and logistics operations

Submit a resume to for immediate consideration.

Sapphire Recruitment is an EOE

Overview:

“Together We Make Life Better”. Our quality engineering, sustainable solutions and safety record inspire everything we do. Our diverse and inclusive workforce allows for all employees to feel valued and safe to give their opinions and improve our company.

Tata Consulting Engineers USA, LLC, (TCE), is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries.

Position Summary:

As an Electrical Designer, you will play a critical role in delivering high-quality electrical design solutions. This position requires deep technical expertise, a proactive mindset, and the ability to collaborate across disciplines to ensure safe, efficient, and cost-effective project execution.

Responsibilities:

Adhere to core values of Safety, Integrity, Partnership, Respect, and Ownership.

Develop complete electrical design packages including conceptual, preliminary, and construction deliverables.

Create detailed 2D/3D CAD drawings and layouts for parts, assemblies, and systems.

Perform electrical load and sizing calculations to support design decisions.

Review and verify drawings for accuracy, compliance, and constructability.

Prepare and revise Bills of Materials (BOMs) and technical specifications.

Conduct field surveys and document existing conditions to inform design.

Ensure compliance with applicable codes, standards, and procedures.

Follow QA/QC requirements.

Collaborate with engineers, vendors, and stake holders to resolve design challenges and optimize solutions.

Support design change documentation.

Maintain drawing and document control in accordance with company standards.

Primarily office-based with frequent fieldwork in active chemical manufacturing areas.

Must be able to access all areas of the plant, including elevated platforms.

Exposure to industrial hazards such as moving equipment, chemicals, and varying weather conditions.

Use of appropriate PPE is required.

Qualifications:

High School Diploma or equivalent required.

Minimum 5+ years of electrical design experience in the polymer or chemical industry.

Additional vocational-technical drafting training or minimum of two (2) years in an associate or bachelor’s degree program in Electrical Engineering or related discipline is preferred.

Working knowledge of Microsoft products (Word and Excel).

Proficiency in CAD software (2D/3D) – primarily MicroStation with knowledge of AutoCAD.

Ability to sit, stand, walk, climb, and stoop as needed.

Must be able to lift up to 25 pounds occasionally.

Strong problem-solving and reasoning abilities.

Effective communication skills for working with cross-functional teams.

Ability to manage multiple priorities and meet deadlines.

Education Requirements:

High School Diploma or equivalent required.

Additional vocational-technical drafting training or minimum of two (2) years in an associate or bachelor’s degree program in Electrical Engineering or related discipline is preferred.

EEO Statement:

Tata Consulting Engineers USA, LLC (“TCE”) is an equal opportunity and affirmative action employer committed to promoting diversity, equity, and inclusion in our workplace. We do not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

In compliance with federal law, all candidates hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form after acceptance of a formal TCE offer letter through our onboarding system.

Fraud Alert:

Please be aware that there have been instances of fraudulent job offers being made in the name of TCE by unauthorized individuals or organizations. We want to make it clear that TCE will never ask for any type of payment information during our interview process. Please be advised during our company transition, all email communications from TCE will come from our business email addresses, which end in '@ '. If you receive any suspicious job-related emails from any other domain, please do not respond to them and disregard any requests for personal or financial information. If you have any concerns about the legitimacy of a job offer or communication, please contact us through our website at

Head of Business Operations

Brief Summary

The Head of Business Operations owns the configuration, integrity, and scalability of the company's business operations systems, serving as the bridge between business strategy and technical execution reporting directly to the CEO/Co-Founder. This role is responsible for translating institutional knowledge into scalable business processes,

ensuring data integrity, and enabling the transition from ad-hoc decision making to data-driven workflows. This is a senior management role with individual-contributor responsibilities, broad cross-functional authority, and high executive visibility.

The Head of Business Operations will take a lead role in defining the data architecture, implementing process guardrails, and analyzing operational data to drive strategy. This person acts as the cross-functional orchestrator of the business operations system, collaborating with Sales, Production, and Leadership to extract & refine business logic and codify it into streamlined processes. Success in this role requires a strong backbone to enforce higher standards, and an analytical and systems-thinking mindset to visualize downstream effects.

What Success Looks Like

● All core workflows are analyzable, have entrance/exit criteria, and are governed by continuously improving SOPs

● Leadership can answer key operational questions without ad-hoc data pulls

● Administrative overhead for sales and production staff is measurably reduced through intuitive, user-centric workflow design and automation.

● Data integrity is proactively enforced through automated validation gates, ensuring all transactions reaching Production meet technical completeness standards

● Schema changes follow a formal change process without disruptive production breakage

● Cross-team handoffs show measurable reductions in rework or delays

● Operational reporting has shifted from reactive status checks to predictive insights, providing automated triggers for churn risks and production bottlenecks

Duties & Responsibilities

Requirements Engineering (Internal Product Owner)

● Conduct structured interviews with stakeholders (Sales, Production) to extract complex business logic, transforming qualitative requirements into workflow pipelines, binary system gates, and automation triggers.

● Treat internal tools as a "Product" and internal staff as "Users," conducting user research to ensure workflows are intuitive and reduce friction.

● Act as the liaison between business stakeholders and technical teams to ensure alignment.

● Define, mandate, and manage the company's "Data Dictionary" and Standard Operating

Procedures (SOPs), ensuring a unified language and common framework is adopted across all functional teams.

System Ownership & Platform Governance

● Own the configuration and architecture of the company’s operating platform (currently ), defining object relationships and preventing schema drift.

● Translate strategic business objectives into system logic, automation rules, and workflows to create a scalable operating platform that generates measurable, actionable data.

● Define and enforce strict "Entrance and Exit Criteria" for all business process stages to prevent data errors (the enforcement aspect).

● Manage the change control process for system updates to prevent disruption to active workflows.

Business Intelligence

● Responsible for building decision-grade operational reporting and analysis (but not exploratory data science/research or data engineering).

● Query and analyze cross-functional data to drive strategic business decisions, identify performance gaps, and uncover opportunities for revenue optimization and growth (e.g., ROAS, marketing attribution, churn risks, customer LTV).

● Own and facilitate the weekly business review, working with management and leads to refine reporting and insights across the organization.

● Design and maintain management reporting dashboards to track key performance indicators and operational health.

Decision Authority

This role has final decision authority over the following areas:

● Operating system structure and data definitions

● Workflow stage definitions and gating logic

● Approval or rejection of system changes that affect data integrity

Desired Qualifications & Traits

● Systems Thinker: Possesses strong systems thinking capabilities, naturally visualizing the downstream effects of upstream changes (e.g., how a change in the Sales form affects the Production floor). They prioritize long-term scalability over short-term "hacks."

● Pragmatic Architect: Maintains a pragmatic approach to architecture, balancing "perfection with business utility." They know when to implement a rigid constraint and when to allow manual flexibility, always focused on delivering high-utility features.

● Operational Excellence Steward: Demonstrates operational discipline and the ability to define, promote, and enforce process compliance among diverse teams. They value consistency and predictability and are willing to say "No" when requests threaten system integrity and guide the team to the right trade-off.

● Analytical & Problem-Solving Mindset: Possesses an investigative nature, focusing on finding root causes and proactively hunting for "process leaks" and undefined variables. They validate assumptions with data rather than anecdotes.

● Coach & Change Leader: Possesses high emotional intelligence and the teaching ability to re-program legacy habits. They can explain why a new system is better to resistant teams and guide them through the transition with patience and clarity.

● Ambiguity Simplifier: Has the ability to simplify ambiguity, taking chaotic business inputs and structuring the information into linear, standardized processes.

● Translator & Data-Centric Communicator: Has strong communication skills to fluently bridge the gap, explaining technical constraints to non-technical stakeholders in plain English.

● Detail-Oriented: Is highly detail-oriented, obsessed with consistent naming conventions and data definitions. They notice misalignment in data definitions immediately, ensuring organizational clarity and data integrity.

Experience & Educational Requirements & Preferences

Experience & Educational Background

● 7+ years of experience in Business Operations, Systems Administration, or Data Analysis.

● Bachelor’s degree in Business, Information Systems, or related field required, Master's degree preferred.

● People Management and Team Building

Platform Expertise & Architecture

● Low-Code/No-Code Mastery: Advanced proficiency with Low-Code/No-Code platforms ( , Airtable, Salesforce) is required, including the management of complex automation rules, dependencies, and integration webhooks.

● Business Object Modeling / Relational Database Design: Proven experience designing relational database schemas (One-to-Many, Many-to-Many), specifically including the ability to translate flat spreadsheets into relational objects (e.g., separating "Orders" from "Line Items").

● API & Integration Knowledge: Ability to read API documentation to understand system

capabilities/limitations.

● Lightweight Scripting & Automation (Preferred): Proficiency with basic data-related scripting (Python, SQL) or advanced spreadsheet macros (VBA) to independently manipulate datasets or prototype logic is a strong plus.

Process, Intelligence, & Change Management

● Business Process Modeling (BPM): Experience with Business Process Modeling (BPM), including creating detailed swimlane diagrams to visualize hand-offs and defining strict "Entrance and Exit Criteria" for process stages.

● Business Intelligence (BI) & Reporting: Proficiency in designing Business Intelligence (BI) dashboards and reports, with an understanding of how to structure data for customer segmentation and cohort analysis.

● Change Management & Training: Experience managing change, designing rollout plans, and creating training materials and SOPs for users in a fast-paced environment.