Proactive Skills Example Jobs in Usa

Description

Ready for more than just a job? Build a career with purpose. At Lactalis in the USA, we believe in promoting from within and giving our employees meaningful opportunities to learn, grow, and thrive. Whether you're just starting out or bringing years of experience, we'll provide the tools and support you need to succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Karoun Dairies, part of the Lactalis family of companies, is currently hiring a Digital Marketing Manager based in San Fernando, California.

About the Role

We are seeking a Consumer-Focused Digital Marketing Manager with a strong background in CPG marketing (preferably dairy) to lead our digital initiatives. This role combines creativity, analytics, and technology to deliver impactful campaigns that resonate with consumers and drive measurable results. You will manage social media, paid advertising, SEO/SEM, content creation, and AI-driven optimization across multiple platforms.

From your EXPERTISE to ours

Key responsibilities for this position include:

Pillars To Success:

• A key contact for Digital marketing, working with the senior management to develop trade and digital strategies and releases, ensuring activity is within budgets and deployed appropriately to support key messages / campaigns.
• Responsible for managing the delivery of all B2B Digital marketing communication, including email / social /website, ensuring tone of voice is representative of the Karoun and Portfolio brands whilst being agent appropriate and engaging.
• Develops and executes B2B Digital marketing strategies to boost sales via retailers, distributors and wholesalers.
• Acts as a liaison between Company brand marketing and sales to create persuasive digital marketing technical and strategical materials and deployments to fruition per the strategical plans and forecasts.
• Manage trade promotions with digital technical resources, tools, and measures as an advocate of the goal and mission, the same for in-store presence.
• Analyze performance metrics of digital marketing related deployments and offer strategic roadmaps with actionable planning.
• Consumer-Centric Strategy: Develop and execute digital marketing strategies based on consumer insights and behavior.
• Social Media & Paid Ads: Manage Meta Ads, Google Ads, and other paid campaigns. Implement targeting and retargeting, optimize pixels/tags, and ensure accurate tracking.
• SEO & Keyword Analytics: Conduct keyword research, optimize content for SEO, and manage SEM campaigns to improve visibility and traffic.
• Content Creation & Virality: Produce engaging content (posts, videos, blogs) designed to connect with consumers and encourage sharing. Identify influencers and manage collaborations.
• AI-Driven Optimization: Use AI tools for predictive analytics, automated scheduling, keyword analysis, and campaign performance optimization.
• Analytics & Reporting: Track KPIs such as views, reach, GRPs, CPM, and use tools like Google Analytics and heatmaps to improve user experience and conversions.
• Retail & Marketplace Integration: Manage campaigns for Instacart, Walmart, and Amazon Fresh, including paid ads and performance adjustments.
• Email Marketing & Automation: Build and manage email campaigns, leveraging automation for efficiency.
• Trend Monitoring: Stay ahead of emerging digital marketing and AI trends.
• Accountable for ensuring all support material for use in B2B and B2C trade comms is created and distributed in a timely manner and on budget.
• Work with the senior manager to develop multi-channel trade communication plans, using insightful analytics of performance and aligning with brand activity to deliver tailored comms suitable for the message being delivered.
• Maintain an external perspective and awareness of trade marketing activity other organizations are carrying out within and outside of the industry. Using any insight gained to inform Karoun's trade and marketing related activities.
• Take the lead on building relationships with Karoun and portfolio brands to share best practice and agent insight.
• Represent as digital marketing lead in key partnership team (sales) events, ensuring the partnership team is aware of upcoming plans, activity and news from digital marketing. Similarly, will then also represent the voice of the marketing/sales team in related meetings.
• Have ownership of ensuring the respective teams have a thorough and good understanding of digital brand activities and information. Regularly meet and work relevant business agents to better plan and deliver such related digital marketing campaigns that are optimized for the desired delivering of commercial, sales and brand objectives.
• Proactively work with internal and external partners and business relation colleagues to create and deliver assets than can be used where possible.
• Share best practice and learnings from and with colleagues and stakeholders.
• Advocates and supports Head of Marketing and Sales Management as and when needed.
• Provide the sales team with support on proofing key digital marketing materials.
• Ensure that the Marketing team and others are kept well informed of current projects and priorities. Strategic awareness and dual consideration to how we are communicating brand messages, commercial priorities and key agents process updates to the team and other dept. partners.

This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these Essential Duties and Responsibilities.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Desired attributes:

• Role model: Lactalis Leadership Model culture essentials in their leadership style: Have approachable style and a 'can do' attitude with a highly evolved 'customer service' approach.
• Consumer-First Mindset: Understands consumer behavior and creates strategies that resonate.
• Strategic Thinker: Designs and executes campaigns that deliver measurable results.
• Creative Innovator: Creates content that drives engagement and brand loyalty.
• Analytical Expert: Uses data and AI insights to optimize performance.
• Tech-Savvy: Comfortable with the latest tools and trends in digital marketing.
• Strong project management skills with the ability to juggle multiple initiatives.
• Field-oriented mindset with hands-on experience in store-level execution.
• Analytical and data-driven, with a focus on KPI tracking and actionable insights.
• Excellent communication and collaboration skills across departments.
• Proficient in budget planning and resource allocation.
• Highly proactive, detail-oriented, and results-focused.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Expert in internal and external relationship building and management
• Organization, flexibility, and the ability to prioritize and manage diverse activities simultaneously.
• Dynamic, problem-solver with an Innovative and creative mindset.
• Strong communication, presentation, negotiation and influencing skills.
• Attention to detail and quality control.
• Passionate about delivering optimal results
• Always maintains effective working relationship despite any difficulties caused by conflicting roles or differing viewpoints.
• Will resolve differences of opinion by seeking mutually acceptable solutions.
• Contributes to a supportive team environment by providing support and back up to team members and sharing expertise with others.
• Seeks feedback from other team members.
• Is highly motivated and energetic and has "can do" attitude.
• Is able to work in teams from across the organization, not just within their area of specialty
• Willingness to continue developing and growing in the marketing field and responsibilities
• Highly organized with experience managing multiple projects and priorities while managing workflow in a deadline-driven and service-focused environment.
• Strong interpersonal skills including ability to maintain strong professional relationships with a diverse range of groups, and associates in different locations.
• Good problem-solving skills.
• Excellent attention to detail.
• Be driven by the delivery of a proactive marketing team, taking ownership of issues and solving them.
• Ability to explain things clearly. Comfortable with having conversations with stakeholders of various levels of seniority.
• Be excellent at planning and prioritizing and have excellent organization and time-management skills
• Enjoy working in a team, both immediate and cross-functional, and is a strong, proactive and reliable team member.

Education and Specific Experience Requirements

• Bachelor's degree in Digital Marketing, Marketing relevant degree or similar level qualifications or equivalent related field/experience.
• 5+ years of experience in digital marketing with expertise in social media, paid ads, SEO/SEM, and analytics.
• CPG marketing experience required; dairy category experience strongly preferred.
• Proficiency in Meta Ads Manager, Google Ads, Google Analytics, SEO tools, and AI-powered marketing platforms.
• Strong understanding of pixels/tags, heatmap analysis, and campaign KPIs.
• Experience managing campaigns for retailers and marketplaces.
• An understanding of marketing communications practices and techniques
• Marketing communication experience across
• managing various channels including advertising
• Relationship management experience skills
• Relevant legislative understanding
• Proven experience presenting to a variety of key stakeholders
• Exemplary interpersonal and leadership skills with particularly strong experience in communicating and influencing throughout all levels of a business
• Proven commercial acumen
• Stakeholder management
• Keen ability to multi task with strong organizational skills
• Knowledge of IT packages including Excel, Word, Power Point
• Ability to analyze data and draw conclusions, making and presenting recommendations as appropriate.
• Exceptional written and verbal communication.
• Time management, prioritization and organization.

Skills/Abilities

• Strong organizational skills and attention to detail.
• Must be self-motivated, organized and possess strong problem-solving skills.
• A curious self-starter, able to work independently without excessive oversight
• An effective multi-tasker that can set priorities and schedule work activities
• Ability to effectively present information to management.
• Interpersonal and communication skills.
• Ability to present, converse and report professionally to Lactalis Leadership.
• Teamwork, good communication skills to work closely across departments.
• Should possess strong communication and organization skills
• Ability to manage multiple projects in a fast-changing environment.
• Highly motivated, dynamic, efficient, and fast learning.
• Positive attitude, flexibility and a strong work ethic are critical to thriving in this position.
• You have strong communication & interpersonal skills.
• You have strong analytical skills and are comfortable dealing with numerical data.
• You thrive in matrix environments and are adept at influencing and coordinating with different stakeholders.
• Excellent communication, analytical, and creative skills.

Desirable:

• Ability to use and familiarity with email, marketing, social media and website content management systems
• Specialist marketing qualification
• Ability to adapt PDF's
• Good project management skills
• Copywriting

Other

• Eligibility to participate in Incentive Plan.
• Schedule and additional requirements outlined below:

We promote work-life balance, but as Digital Marketing, there are occasions business needs may/can require weekends, evenings, additional hours availability and flexibility, such as but not limiting to, reporting to our or other locations, Food or trade shows, trainings, events, company engagement activities, etc.

Business travel, such as, requirement to travel for Lactalis and/or Karoun related purposes to, conferences, meetings internal and external, trainings, etc. (Overnight stays as needed) [Travel i.e., airplane, auto]

• Job Type: Full-time

Physical Demands

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Essential Duties and Responsibilities of this job.

Office: While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.? This is largely a sedentary role sitting at a computer for an extended period;? However, this would require the ability to move around within an office environment and bend or stand as necessary and to?move about inside the office to access file cabinets, office machinery, etc.?Regularly communicates with others both verbally and in writing to convey information.?? Air travel required when active participation in meetings outside the office are deemed necessary.?

Work Environment

The Work Environment characteristics described here are representative of those an employee encounters while performing the Essential Functions and Responsibilities of this job.

Office: This job operates in a professional office environment with moderate noise and distractions in an open office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and fax machines.? This job requires interaction with others on a regularly basis.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations

We are changing FINANCE to finance CHANGE!

Climate First Bank is a Florida Benefit Corporation, state chartered, FDIC insured commercial bank. With now three physical branches in St Petersburg, Winter Park and Mount Dora and one digital branch, we are offering a full suite of banking products including personal and business banking and loan products (solar, residential, commercial, SBA and more). We are passionate about the environment, social issues and overall leaving our communities and the world better than we found it.

We want YOU to help us on this mission and are looking for exceptionally hard-working, passionate and bright new team members.

We are a team of growth focused, goal-oriented and competitive individuals. We collectively work hard to achieve our mission and growth-related milestones and continue to set and exceed new goals almost daily. We love what we do, and we love working with people who are just as excited about our objectives as we are!

Come join our HR team as an HR Assistant/ Recruiter Trainee. In this role you will support the Director of All Things People with recruiting and onboarding related tasks such as candidate sourcing and recruiting, candidate processing and onboarding administration. This role will also provide general administrative support, reporting, document review and preparation and project support.

Join us in this exciting start-up experience and take your career to a level unattainable in a traditional bank environment. This position is primarily remote but will require travel to any of our physical branches as needed. Candidates must be local to Central Florida to be considered. Please send a resume to apply.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Responsibilities:

• Recruiting Process- Identifies opportunities for efficiencies in the recruiting process, diligently tracks efforts and suggests solutions for efficiency increases. Assists the HR Director with identifying and recommending salary ranges, incentives, start dates, and other pertinent details.
• Job Posting- Collaborates with department managers to draft detailed and accurate job descriptions, hiring criteria and job scorecards. Owns the job posting process. Identifies optimal posting strategies and channels incl. unchartered channels.
• Candidate Search- Conducts proactive searches for qualified applicants through approved channels. Screens applications and pre-selects qualified candidates. Attends and participates in college job fairs and recruiting sessions with the objective to recruit for active openings as well as build a candidate pipeline.
• Application Process- Owns the application process through the offer stage and proactively drives candidates forward incl. liaison and follow-up with hiring managers, scheduling, application review, interview preparation and assistance with conducting interviews. Provides full set of information and makes fact-based recommendations on hiring decisions to the HR Director.
• Reporting- Diligently tracks recruiting efforts and reports on required metric. Meets recruiting targets.
• Onboarding- Manages new hire onboarding with the help of the HR Assistant, ensures a stellar onboarding experience and process integrity through all stages.

Requirements:

• Recruiting experience required. College education in Human Resources, Business
  Administration, Psychology, or related field strongly preferred. Experience recruiting in banking preferred.
• Experience in an administrative or support role required.
• Proactive self-starter with the ability and desire to thrive in a fast-paced, fast growing environment with frequent routine changes that require adaptability and flexibility.
• Ability to anticipate needs, use all available resources and complete assigned tasks with limited oversight.
• Excellent communicator both spoken and in writing; ability to connect and communicate with a wide range of stakeholders up to and including C-Suite leadership.
• Excellent knowledge of MS Office products and ability to learn new technology quickly.
• Commitment to integrity and confidentiality.

Physical Demands:

• Sustained standing and sitting;
• Frequent use of PC, including typing or sustained attention to monitor;
• Occasional lifting of basic office files or equipment up to 20 lbs.

Equal Opportunity Statement:

At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

E-Verify Statement:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Who We’re Looking For

A proactive, technically fluent PMO leader who can turn vision into scoped, executable programs in dynamic, regulated environments. You’ve likely been a technical lead or systems engineer who moved into program management, and you’re comfortable representing customers while aligning teams to one shared, company-wide vision. You ask great questions, push decisions forward, and build clear plans that keep exceptional engineers informed and engaged.

You thrive in R&D - where the end solution isn’t fully known at the start—and you can define scope, iterate with customers, and translate ambiguity into a crisp plan, schedule, and delivery cadence. You love building software to support hardware/embedded systems, and you respect the rigor of regulated customers while balancing the pace and realities of a startup.

What You’ll Do

Program Leadership & Governance

• Stand up and mature PMO practices (charters, SoWs, WBS, RAID, RACI, change control, comms plans, dashboards).
• Drive decisions proactively; surface tradeoffs early; never “kick the can.”
• Build and manage integrated master schedules with critical path, dependencies, and resource views.

Customer Representation & Stakeholder Management

• Represent assigned customers/programs with a “one‑team” mentality—advocating for the customer while aligning to the broader company vision.
• Establish clear communication cadences, progress updates, and executive-ready reporting.

Scope, Requirements & Systems Thinking

• Convert customer needs into software/hardware/embedded requirements, acceptance criteria, and traceability (V&V).
• Define scope from ambiguity; create baselines; manage changes with discipline.
• Partner with systems engineers on interfaces, integration plans, and test strategies.

Agile Delivery & Tooling

• Stand up Jira projects/boards, workflows, and metrics; run Agile ceremonies across cross-functional teams.
• Use Jira (required) and MS Project/Smartsheet (strong preference) to align sprint goals with milestone deliverables.

Engineering Integration & Quality

• Coordinate integration testing across software, firmware, and hardware; manage entry/exit criteria for phases and gates.
• Ensure due diligence and documentation align with clients’ regulatory frameworks (e.g., quality systems, auditability).

Leadership & Team Enablement

• Mentor PMs/ICs; build healthy execution habits; promote transparency and accountability.
• Create templates, playbooks, and workflows that scale as new customers and projects launch.

What Makes You a Great Fit

• Technical foundation (e.g., Engineering, Computer Science, or equivalent experience) and the ability to break down complex technologies and projects.
• Hands-on experience delivering programs that combine software + hardware/embedded components.
• Strong Jira and Agile planning experience (required).
• Scheduling expertise in Microsoft Project and/or Smartsheet (high preference), including WBS, dependencies, and critical path.
• Experience defining scope from ambiguity and converting customer needs to actionable requirements.
• Proven cross-functional leadership across engineering, product, QA/validation, and operations.
• Clear, concise communication; excellent stakeholder management; proactive issue/risk management.

Nice to Have

• PMP/PgMP/PMI certification (strong plus, not strictly required).
• Prior experience in R&D, tech transfer, operations demos, or government/enterprise programs (e.g., NASA or tier‑1 product orgs).
• Exposure to regulated processes (e.g., phase‑gate, requirements traceability, verification/validation best practices).
• Familiarity with Confluence, requirements tools, and test management systems.

About the Role

Copper Compression is seeking a Supply & Demand Planner to own end-to-end inventory planning, purchasing, and replenishment across all sales channels. This role is the operational backbone of our business—responsible for ensuring the right product is in the right place at the right time across Amazon, Walmart, CVS, and other Food, Drug, and Mass channels, as well as our DTC channel.

This is a high-trust, high-autonomy position. You will work directly with the President, VP of Digital Commerce, VP of Wholesale Sales, and our Controller. We’re looking for someone who is proactive, detail-oriented, consistent, collaborative, and takes pride in getting things right before being asked.

Key Responsibilities

Demand Planning & Forecasting

• Build, maintain, and continuously refine demand forecasts by SKU across all channels, incorporating historical sales data, promotional calendars, seasonal trends, and retailer-specific inputs.

• Develop channel-specific demand plans for Amazon (US FBA), Walmart (replenishment), CVS, Menards, off-price (TJX/Marshalls), Wegmans, Harris Teeter, and Publix.

• Partner with Sales and Marketing to integrate new product launches, promotional events, and retailer commitments into the demand plan.

• Proactively flag demand signals, risks, and variances—surface issues before they become problems.

Supply Planning & Purchasing

• Manage purchase orders and replenishment timelines across domestic and international suppliers.

• Maintain and optimize reorder points, safety stock levels, and lead time assumptions by SKU and channel.

• Coordinate inbound shipments to Amazon FBA warehouses, 3PL partners, and retailer distribution centers.

• Track open POs, shipment statuses, and landed cost inputs; escalate delays or issues immediately.

Amazon FBA & Marketplace Operations

• Own Amazon FBA inventory health: manage inbound shipping plans, monitor IPI scores, track stranded inventory, and ensure replenishment cadence meets velocity.

• Navigate Amazon’s restock limits, storage fees, and policy changes (e.g., barcode/commingling requirements, MCF shipments).

• Work closely with the VP of Digital Commerce on FBA operational execution and troubleshooting.

Multi-Channel Inventory Management

• Maintain a consolidated inventory position across all channels and warehouse locations.

• Allocate inventory strategically based on channel priority, margin profile, and retailer fill-rate requirements.

• Manage retailer-specific replenishment programs (EDI, vendor portals, manual PO workflows).

• Produce weekly inventory and sales reporting by channel—delivered consistently, on time, without being asked.

Reporting & Cross-Functional Collaboration

• Deliver daily/weekly sales and inventory reports to leadership, organized by channel and product category.

• Provide clear, structured data to Finance for cost analysis, margin tracking, and cash flow planning.

• Collaborate with Product on new item setup, packaging timelines, and initial inventory builds.

• Serve as the connective tissue between Sales, Finance, Product, and Operations—ensuring everyone is working from the same numbers.

Required Qualifications

• 5+ years in supply/demand planning, inventory management, or purchasing for a multi-channel consumer products business.

• Deep Amazon FBA expertise: hands-on experience with FBA inbound workflows, restock limits, IPI management, shipment plans, and Seller Central operations.

• Multi-channel retail experience: proven track record managing inventory and replenishment for national retailers (grocery, mass, drug, off-price).

• ERP proficiency: experience working in an ERP system (Fulfil, NetSuite, SAP, or similar) for purchasing, inventory, and order management.

• Advanced Excel/Google Sheets: pivot tables, VLOOKUP/INDEX-MATCH, data modeling, and scenario analysis are second nature.

• Strong analytical mindset: comfortable pulling data, identifying trends, and translating insights into action.

• Excellent communication: ability to work across departments and communicate clearly with leadership, sales, and external partners.

What Sets You Apart

Beyond the technical requirements, we place enormous value on intangibles. The right candidate will bring:

• Ownership mentality — You don’t wait to be told. You see what needs to happen and you handle it.

• Consistency — Your work product is reliable, thorough, and delivered on time, every time.

• Proactive reporting — Reports land in inboxes before anyone has to ask. You anticipate what leadership needs.

• Collaborative demeanor — You work well across departments, handle feedback gracefully, and make the people around you more effective.

• Calm under pressure — Retail timelines are unforgiving. You stay composed, prioritize clearly, and execute.

• Attention to detail — The numbers are always right. The reports are always clean. Nothing slips through.

Company Description

National Technology Management (NTM) has been delivering AI-driven Managed IT and Cybersecurity solutions since 1997. With a focus on innovation, commitment, and excellence, NTM protects organizations against accelerating cyber threats through 24/7 managed cybersecurity and proactive threat detection. By utilizing AI-powered tools, automation, and streamlined solutions, NTM helps businesses elevate efficiency, drive revenue growth, and optimize technology performance while minimizing risk. Headquartered in Franklin, MI, NTM partners with multi-location businesses and compliance-focused industries that prioritize measurable outcomes and technological optimization.

Service Delivery Manager (SDM)

Reports To: Integrator / COO

Environment: Mid-Market / Enterprise MSP (Multi-client, SLA-driven operations)

Direct Reports: Service Desk Lead, Project Manager / Delivery Lead, Field Service Technicians

Position Summary

The Service Delivery Manager (SDM) is responsible for end-to-end IT service delivery across a mid-market/enterprise MSP environment. This role ensures consistent SLA performance, operational stability, and high-quality customer experience across all managed accounts.

The SDM acts as the primary operational owner of service health—balancing people leadership, escalation management, process discipline, and cross-functional coordination with engineering and project delivery teams.

A key expectation of this role is driving continuous optimization through automation, tooling, and AI enablement to improve efficiency, scalability, and service quality.

This is a highly visible leadership role requiring strong structure, calm decision-making, and the ability to drive accountability across technical and service teams.

Core Responsibilities

Service Delivery & SLA Performance

• Own day-to-day MSP service performance across all clients
• Monitor SLA adherence, ticket aging, backlog health, and service quality metrics
• Leverage dashboards, analytics, and AI-driven insights to proactively identify risks and trends
• Drive continuous optimization of service workflows to improve resolution speed and efficiency
• Serve as final escalation point for service-related issues

Customer Experience & Escalations

• Ensure consistent, predictable, high-quality customer experience
• Lead resolution of high-severity escalations with urgency and professionalism
• Utilize automation and knowledge systems to improve response consistency and speed
• Ensure all escalations are properly documented, resolved, and communicated
• Partner with Account Management on QBRs and strategic client reviews, incorporating service insights and improvement opportunities

Team Leadership & Accountability

• Lead and develop Service Desk, Field Technicians, and Project/Delivery resources
• Drive adoption of automation tools and AI-assisted workflows within the service team
• Conduct regular 1:1s, performance reviews, and coaching sessions
• Build a culture of accountability, continuous improvement, and operational excellence
• Enable teams to reduce manual effort through standardization and intelligent tooling

Operational Excellence, Automation & Process Governance

• Enforce SOPs, runbooks, security policies, and documentation standards
• Identify and eliminate inefficiencies through process optimization and automation
• Maintain PSA hygiene (time entry accuracy, ticket classification, billing integrity)
• Own service cadences including daily huddles and weekly operations reviews
• Continuously improve service delivery processes with a focus on scalability and repeatability
• Champion the use of AI and automation to reduce ticket volume, accelerate resolution, and improve consistency

Engineering & Cross-Functional Coordination

• Partner with Engineering leadership to ensure service stability and support alignment
• Collaborate on automation initiatives, platform optimization, and tool stack effectiveness
• Coordinate on incident response, platform health, and technical debt reduction
• Identify opportunities for AI, scripting, and workflow automation to improve service delivery efficiency
• Ensure engineering resources supporting service delivery are effectively prioritized

Onboarding & Project Oversight

• Ensure new client onboarding is consistent, predictable, and well-executed
• Incorporate automation and standardized processes into onboarding to reduce variability and risk
• Oversee Project/Delivery function to ensure:
• On-time implementation
• Clear communication
• Margin protection
• Minimal post-onboarding escalations
• Continuously refine onboarding to reduce manual effort and improve speed to steady state

Capacity, Optimization & Resource Planning

• Manage staffing levels and resource allocation across service teams
• Use data, forecasting, and automation to optimize resource utilization
• Proactively address workload imbalances and capacity constraints
• Improve efficiency through workload distribution, tooling, and process improvements
• Ensure service coverage aligns with SLA requirements and organizational growth

Key Performance Indicators (KPIs)

• SLA compliance rate
• Ticket backlog health & aging metrics
• Escalation frequency and resolution time
• Onboarding success rate
• Customer satisfaction (CSAT/NPS)
• PSA data accuracy and operational compliance
• Automation adoption rate and efficiency gains (e.g., reduced ticket volume, improved resolution time)

Ideal Candidate Profile

• Calm, structured leader who performs well under pressure
• Strong operational and process discipline mindset
• Data-driven decision maker with strong analytical instincts
• Experience driving automation, process optimization, and AI adoption in service environments
• Proven ability to lead technical and service delivery teams
• Excellent communicator and trust-builder with clients and internal teams
• Experienced in MSP, IT services, or enterprise IT operations environments

As a Cashier you are accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as Omnichannel, recovery and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards associated with the role.

Primary Responsibilities:

• Customer Service & Sales - Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastically engages customer while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service.
• Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment. Proactively calls for assistance when additional help is needed in checkout. Utilizes Point of Sale on Mobile Warrior device to support line management.
• General Operations - Assists with Omnichannel efforts as needed. Assists with recovery, put backs and fitting room maintenance as needed. Participates in annual inventory processes
• Performance Standards - Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments: To achieve success at JCPenney, a Cashier will possess the following:

• Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
• Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
• Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude
• Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
• Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency

At this time, JCPenney does not anticipate closing this job opportunity.

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

Pay Range: USD $12.00/Hr -USD $15.00/Hr.

As a Cashier you are accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as Omnichannel, recovery and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards associated with the role.

Primary Responsibilities:

• Customer Service & Sales - Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastic engages customer while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service.
• Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment. Proactively calls for assistance when additional help is needed in checkout. Utilizes Point of Sale on Mobile Warrior device to support line management.
• General Operations - Assists with Omnichannel efforts as needed. Assists with recovery, put backs and fitting room maintenance as needed. Participates in annual inventory processes
• Performance Standards - Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments: To achieve success at JCPenney, a Cashier will possess the following:

• Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
• Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
• Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude
• Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
• Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency

At this time, JCPenney does not anticipate closing this job opportunity.

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

Pay Range: USD $12.50/Hr -USD $15.63/Hr.

As a Cashier you are accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as Omnichannel, recovery and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards associated with the role.

Primary Responsibilities:

• Customer Service & Sales - Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastically engages customer while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service.
• Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment. Proactively calls for assistance when additional help is needed in checkout. Utilizes Point of Sale on Mobile Warrior device to support line management.
• General Operations - Assists with Omnichannel efforts as needed. Assists with recovery, put backs and fitting room maintenance as needed. Participates in annual inventory processes
• Performance Standards - Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments: To achieve success at JCPenney, a Cashier will possess the following:

• Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
• Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
• Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude
• Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
• Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency

At this time, JCPenney does not anticipate closing this job opportunity.

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

Pay Range

USD $12.00/Hr -USD $15.00/Hr.

The Position

The Vice President of Colleague and Labor Relations serves as a strategic executive leader responsible for developing and executing comprehensive employee and labor relations strategies across a $15 billion healthcare organization. This role provides enterprise-wide leadership in proactively managing labor relations, including the strategic administration of existing collective bargaining agreements, while implementing evidence-based initiatives to foster positive employee relations, balancing employee advocacy with organizational objectives and maintain union-free status in non-represented facilities. A critical focus of this position is the design, implementation, and oversight of a centralized Colleague Relations Center of Expertise (COE) that delivers consistent, compliant, and high-quality employee relations support through a team of specialized practitioners.

ESSENTIAL FUNCTIONS

• Colleague Relations Center of Expertise Leadership: Design, build, and lead a centralized Colleague Relations COE staffed with specialized practitioners who provide standardized consultation, case management, and advisory services to key stakeholders, colleagues and leaders, ensuring consistent interpretation and application of policies across all facilities.
• Labor Relations Strategy and Contract Administration: Oversees all collective bargaining activities, contract negotiations, and union relationships. Serves as chief negotiator or strategic advisor during labor negotiations. Develop and execute a comprehensive labor relations strategy that includes proactive management of existing collective bargaining agreements, strategic preparation for contract negotiations, grievance resolution processes, and arbitration management while maintaining collaborative relationships with union leadership. Monitors labor law developments and ensure organizational compliance with all applicable regulations in collaboration with Jefferson's legal department.
• Union Avoidance and Positive Colleague Relations: Build and directs the colleague relations function including workplace investigations, conflict resolution, and disciplinary processes. Establishes frameworks for addressing colleague concerns, complaints, and performance issues consistently and fairly. Develops programs to improve colleague satisfaction, reduce turnover, and strength manager-colleague relationships. Lead enterprise-wide initiatives to maintain union-free status in non-represented facilities through proactive colleague engagement strategies, vulnerability assessments, leadership training, early warning systems, and programs that address colleague concerns before they escalate.
• Policy Development and Compliance: Establish and maintain enterprise-wide colleague relations policies, ensuring alignment with federal, state and local labor laws (including NLRA, FLSA, Title VII, ADA, and FMLA), regulatory requirements, and accreditation standards while providing expert guidance on complex employment matters and emerging legal trends.
• Investigations and Risk Mitigation: Identifies and mitigates employment-related risks. Oversee standardized investigation protocols for colleague complaints, misconduct allegations, and policy violations, ensuring thorough documentation, appropriate corrective actions, and mitigation of organizational risk and liability. Partners with legal counsel on complex matters and litigation management.
• Leadership Development and Training: Builds and leads a high-performing colleague and labor relations team. Provides coaching and guidance to HR business partners and managers with the best practices for colleague relations. Design and deploy comprehensive training programs for leaders at all levels on positive employee relations practices, labor law fundamentals, union awareness, effective communication, and conflict resolution to build organizational capability.
• Analytics and Reporting: Establish robust metrics, dashboards, and reporting mechanisms to monitor employee relations trends, case volumes, resolution outcomes, and labor relations health indicators, translating data into actionable insights for executive leadership.
• Executive Partnership and Stakeholder Management: Serve as a trusted advisor to the CHRO, C-suite executives, and Board of Directors on colleague and labor relations matters, representing the organization in external forums and maintaining relationships with legal counsel, regulatory agencies, and industry peers.

REQUIRED QUALIFICATIONS

Education

• Bachelor's degree in Human Resources, Labor Relations, Business Administration, or related field required.
• Master's degree in Human Resources, Labor and Employment Relations, Business Administration, or Juris Doctor strongly preferred.

SE#510776099