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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust non-attorney involved soft tissue bodily injury to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion.

This hybrid role requires an individual to be in the office 3 days per week. This position will be based out of the following locations: San Antonio, TX; Chesapeake, VA; Colorado Springs, CO; Phoenix, AZ; and Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims.
• Identifies, confirms, and makes coverage decisions on soft tissue claims.
• Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.
• Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.
• Provides advice and sets expectations into next steps to members.
• Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.
• Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.
• Supports workload surges and/or Catastrophe Operations as needed.

What you have:

• High School Diploma or General Equivalency Diploma.
• 1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims.
• Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations.
• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

What sets you apart:

• 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability.
• 1 year auto physical damage or total loss experience.
• Ongoing Professional Development with a focus on Insurance.
• Bachelors' Degree or higher.
• US military experience through military service or a military spouse/domestic partner.

Compensation Range: The salary range for this position is: $57,970 - $103,870.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

With a 40+ year commitment to delivering breakthrough customer experiences, seizing initiatives, achieving results, and continuous learning, our award-winning company, Park Square Homes, has an opportunity for a talented Senior Purchasing Agent to join our team. Known for our entrepreneurial spirit, we have a strong culture rooted in trust, integrity, open communication, and respect, and we make it a point to use good judgment, fairness, and common sense to meet our challenges. Attracting top talent who can thrive in a fast-paced, entrepreneurial, family-oriented, efficient, and team-focused environment contributes to our success.

Job Overview: The Senior Purchasing Agent supports the Tampa division by managing purchasing operations, vendor procurement, and cost analysis to ensure accuracy, efficiency, and alignment with company standards. Reporting to the Director of Purchasing, this role partners closely with Construction, Design Studio, Sales, and Permitting teams to support community setup, maintain pricing integrity, and drive cost-effective purchasing strategies.

Key Responsibilities:

Purchasing Operations & System Management

• Manage and maintain the purchasing system, including budgets, vendor purchase orders, and retail pricing to ensure accuracy and efficiency.
• Oversee purchasing module activities, ensuring data integrity across all communities and product lines.
• Maintain and update plan data, product specifications, and option configurations within the system.
• Ensure all pricing, scopes, and cost inputs are current and aligned with company standards.

Bidding, Procurement & Cost Analysis

• Procure, analyze, and level vendor bids to ensure competitive pricing and scope alignment.
• Lead and support the bidding process for new communities, products, and trade partners.
• Perform detailed takeoffs, cost analysis, and value engineering (VE) reviews.
• Monitor cost trends and identify opportunities for savings and process improvements.

Vendor Management & Trade Partner Coordination

• Assist in onboarding new vendors, including pricing setup, scope development, and system integration.
• Maintain strong relationships with trade partners to ensure performance, pricing consistency, and quality standards.
• Support ongoing vendor performance tracking and issue resolution.

Cross-Functional Collaboration

• Serve as a key liaison between Purchasing, Construction, Design Studio, Sales, and Permitting within the Tampa market.
• Partner with Design Studio and Sales teams on option pricing, community specifications, and custom pricing requests.
• Collaborate with Construction teams to ensure scopes, pricing, and product specifications align with field execution.

Community Setup & Product Management

• Lead the setup and maintenance of new communities, including budgets, options, specifications, and design selections.
• Manage updates to plan lineups, ensuring all changes are reflected accurately in systems and documentation.
• Support the development and maintenance of standardized product offerings.

Financial Accuracy & Compliance

• Review and validate purchase orders, invoices, and vendor pricing for accuracy and completeness.
• Ensure compliance with company policies, purchasing procedures, and audit standards.
• Support variance analysis and reporting related to purchasing and construction costs.

Qualifications:

• Bachelor’s degree in Construction Management, Business, or a related field required.
• 3+ years of experience in purchasing, estimating, or procurement within residential construction.
• Strong experience with bidding processes, vendor procurement, and cost analysis.
• Experience with takeoffs, plan analysis, and value engineering (VE) preferred.
• Familiarity with purchasing or estimating systems (e.g., JPS, BRIX, or similar) preferred.
• Advanced proficiency in Microsoft Excel and working knowledge of Word and Outlook.

Skills & Competencies

• Strong analytical and problem-solving skills with a focus on cost control and operational efficiency.
• High attention to detail with the ability to manage multiple priorities and deadlines.
• Effective communication and collaboration skills across cross-functional teams.
• Ability to interpret construction plans, scopes of work, and specifications.
• Strong organizational and project management capabilities.
• Proactive, solutions-oriented mindset with the ability to identify process improvements.
• Professionalism and accountability in a fast-paced, team-oriented environment.

Physical Requirements:

• Ability to sit, stand, and walk for extended periods throughout the workday.
• Ability to use hands and arms for standard office functions, including computer use.
• Occasional lifting of office materials up to 20 pounds.
• Ability to navigate office and construction environments as needed.

Proficient in all Baggage Service related functionality

In depth knowledge of WorldTracer (W/T) to include creating, amending, and closing AHL, DPR, OHD files

Performs daily proactive/reactive communication with passengers

Clear expedited and left behind baggage through US Customs and sets up local and FedEx deliveries

Maintain inventory of OHD baggage

Register lost and found items in W/T, maintain documentation and follow-up with passengers

Sweep the bagroom and the departure pier daily to action the left behind or late receive interline baggage

Send W/T forwarding messages for all bags that are being expedited from the port

Respond timely to emails, telexes, and phone calls

Basic Math

Long periods of standing

Lifting, pushing, pulling, and carrying up to 70 lbs

Constant interaction with passengers and management

Constant telephone and computer usage

• Customer Interactions:
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  • High School Diploma or GED required.

• Skills:
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

Company Description

Spring Place is a private membership club and co-working space, connecting work, leisure, and culture for its community of global influencers, creative entrepreneurs, and industry leaders.

Role and Responsibilities

• Greet members and guests warmly, checking them in and making them feel welcome
• Assist members with requests, problems, concerns, complaints and/or incidents/accidents brought to the Member Services desk in an attentive, courteous, respectful, helpful and efficient manner and/or escalates to management
• Manage Member Services mailbox: respond to member questions and/or concerns where applicable and/or redirecting emails; manage phone calls from guests, post mail and packages for members and staff, etc.
• Ensure that member spaces and lobby areas are orderly and welcoming
• Positive influence for productivity and assisting fellow teammates with incoming inquiries by providing solutions and resources to support their overall success
• Maintenance of Spring Place member database (NEXUDUS profiles)
• Properly maintains the daily log, by tracking completed tasks, issued keys, issued lockers and reviewing the communications log on a routine basis
• Accommodates member and guest’s needs by scheduling, confirming and changing reservations for conference accurately and timely; enforces cancellation policies and follows up on collections.
• Ensures that all conference rooms are kept in accordance with standard operating procedures and health and safety guidelines.
• Provides current and detailed information about all services and products offered by Spring Place; maximizes revenue by promoting services, solicits member and guests feedback.
• Assist with various projects and related duties as assigned

Qualifications/ Skills

• 2+ years’ relative experience in customer service
• A passionate team player with excellent drive, confidence and interpersonal skills.
• Experience with dealing with celebrities and high-profile events is useful.
• Ability to work effectively under time constraints and deadlines
• Enthusiastic, highly motivated and a proactive team player
• Ability to multitask, prioritize and manage time efficiently
• Excellent verbal and written communication skills
• Must be able to work in a fast-paced environment
• Flexible schedule including morning, afternoon, evening, weekends and holidays (if needed)
• Reliable, representative, positive and enthusiastic

Please note this job description is intended to convey information essential to understanding the scope of the job and the general nature, level, and expectation of the work to be performed. It is not designed to cover a complete list of qualifications, skills, efforts, duties, responsibilities, or activities associated with this position, as they may change at any time, with or without notice.

*Recruitment Incentive: Applicants may be eligible for a $75,000 recruitment incentive in accordance with regulatory requirements.

BE A PART OF THE HAZARDOUS AGENT MITIGATION & MEDICAL EMERGENCY RESPONSE TEAM

The mission of the Secret Service Special Operations Division's Hazardous Agent Mitigation & Medical Emergency Response (HAMMER) Team is to provide hazardous agent mitigation, emergency medical intervention, and extrication support to our protective details. In close coordination with other United States Secret Service (Secret Service) tactical elements, protective details, and medical units, HAMMER can respond into a hazardous, toxic, or lethal environment to locate, extract, decontaminate, and provide life-saving medical interventions for Secret Service protectees. HAMMER personnel utilize cutting-edge monitoring technology to survey the immediate vicinity around the protectee for chemical, biological, radiological, and nuclear (CBRN) threats.

Requirements:

• U.S. Citizenship.
• Possess a current valid driver's license. Must be REAL ID compliant.
• Use your official name on your application as it appears on your valid government identification (i.e., REAL ID Driver's License, State ID, Passport).
• Must be at least 21 years old at the time of application and under 40 at referral. Exceptions may apply for those with current or prior service in federal law enforcement positions covered by special retirement provisions. The Secret Service has determined that age is essential to the performance of this position.
• Submit to a drug test prior to your appointment and random drug testing while you occupy the position. Disclose any prior drug use, attempted use, and/or experimentation.
• Obtain a Top-Secret Clearance and retain it during your career.
• This position requires an automatic credit check after initial qualifications are met.
• Carry and use a firearm. Maintaining firearm proficiency is mandatory. You will be ineligible to occupy this position if at any time you have been convicted of a misdemeanor crime of domestic violence, unless you received a pardon, or your conviction was expunged or set aside.
• Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center (FLETC) in Glynco, GA and 20 - 22 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD. Failure to pass the training program may result in separation from the Secret Service. Click here to review standard.
• Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas.
• Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959.
• Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye.(Note: Lasik, ALK, RK, and PRK corrective eye surgeries are acceptable eye surgeries for special agent applicants. Applicants will be considered eligible for the special agent position provided specific visual tests are passed. The following are waiting periods for visual tests: Lasik-2 months after surgery, PRK-6 months after surgery, ALK and RK-one year after surgery).
• Hearing loss, as measured by an audiometer, must not exceed 25 decibels (A.S.A. or equivalent I.S.O.) in either ear in the 500,1000 and 2000Hz ranges.