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ESSENTIAL FUNCTIONS:

Medical Assistant’s may have duties in one or more of the following areas:

Medical Assistant

• Demonstrates ability to recognize urgent/emergent needs of patients and initiate appropriate emergency procedures as needed.
• Demonstrates current level of knowledge of various payor regulations by functioning within those guidelines.
• Follows clinic procedure/protocol for the organization and management of the electronic medical record (i.e. test results, retrieval, filing, creation, repair, charging of electronic medical record).
• Acts to facilitate interdisciplinary communication.  Utilizes other members of the health care team in assessing the patient and analyzes patient data.  Assesses learning needs of the patient and significant others.  Gives accurate and complete information to patient and family.
• Evaluates patient and family understanding of treatment plan and/or instruc­tions.
• Assists with a variety of procedures, exams and/or operation of diagnostic equipment as assigned (i.e. EKG, spirometry, tympanometry, etc.).
• Maintains appropriate aseptic technique for preparation, pro­cedures and medications administered.
• Accurately documents all patient interactions in electronic medical record.
• Reports results and pertinent information to patients and health care team members.
• Functions according to limitations or scope of license or certification.
• Performs basic medical assistant functions (vitals, rooming, assist with procedures, immunizations, medication injections etc), under direction and supervision of provider.
• Maintains professional appearance of patient exam and procedure rooms.
• Maintains supplies in assigned area

• Coordinates on-going patient flow through the clinic process ensuring efficient and effective continuity, accurate completion of all required forms, greeting patients, verifying demographics and insurance information, and coordinating physician releases.
• Assures the conveyance of accurate and complete messages to appropriate personnel.
• Responsible for the development, tracking and/or completeness of the charge ticket process through the patient visit.
• Demonstrates functional knowledge of third party payers.

Surgery Scheduler:

• Familiar with ICD-9/10 coding and CPT coding.
• Coordinates physician surgery schedules between OR and office.
• Proficient in computer and internet skills to access payers websites, perform surgery scheduling on multiple systems, verify patient eligibility for benefits, and to obtain surgery pre-certifications.
• Provides appropriate pre- and post-surgery information, organization of surgery scheduling management.

Referral Liaison

• Meets with patients both in person and by phone and is the point person in their coordination of care.
  • Works closely with insurance companies and makes referrals according to their guidelines and policies.
  • Coordinates referrals with other provider’s offices in a timely manner.
  • Implements and follows a tracking system for all referrals.
  • Processes requests for physical forms/immunization forms for parents, daycares, and schools as time allows.

Lab

• Performs laboratory testing (including phlebotomy and a variety of routine and/or automated tests), and maintains records of tests performed and results received.
• Reports results and pertinent information to patient and health care team members.
• Complies with regulatory agencies (i.e. CLIA, COLA, OSHA in opera­tion of lab).
• Responsible for quality control and proficiency testing appropriate for the testing performed ensuring that levels are maintained throughout the entire testing procedure from the initial quality control, throughout testing, and reporting of test results.
• Responsible for reporting technical problems and ensure that remedial actions are taken whenever tests deviate from established performance specifications.
• Coordinates a variety of procedures, exams and diagnostic equipment.

MARGINAL FUNCTIONS:

• Work includes cross coverage in other clinic areas as team needs.
• Responsible for following equipment maintenance protocol, identifying problems, and coordinating appropriate repairs.
• Participates in Performance Improvement projects.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES).
• Certified Medical Assistant (CMA) certification or Registered Medical Assistant (RMA) certification must be obtained within first year of employment and maintained thereafter.
• Clinic/physician office experience preferred.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

POSITION PURPOSE
The licensed Registered Nurse (RN) plans & provides professional nursing services & standards of practice in accordance with level of experience & education, state board of nursing & established policies & procedures. The RN integrates the art, science, leadership & knowledge of the nursing clinical practice through relationship-centered, compassionate, ethical & respectful direct / indirect healthcare services.

FUNCTIONAL ROLE   
RN III – senior: Practice is guided by nursing process & policy / procedure / standards. Maintains focused area of expertise for care / program & / or provides interventions or knowledge within niche areas of care / program; Advances professional / shared governance, collaborates inter & intra-professionally, delegates to others to advance care, assumes an expanded role & increased responsibility; Able to lead a small team; Serve as a unit / service / program nursing practice mentor & identify learning need of others.

ESSENTIAL FUNCTIONS
1.    Knows, understands, incorporates, and demonstrates the Trinity Health and MercyOne Mission, Vision, and Values in behaviors, practices, and decisions.
2.    Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. 
3.    Professional Nursing Practice: Acts independently & appropriately within license, scope of knowledge & experience in practice area.  Supports safety by adhering to standards & acting as a champion role model.  Accountable for personal learning & development by participating in knowledge, skill & competency enhancing activities.  
4.    Professional Nursing Process: Knows, understands, incorporates & demonstrates (document, teach, coordinate, advocate) standard elements of professional practice: Assess, Diagnose, Outcomes Identification / Solutions, Plan, Implement, Evaluate (ANA); Participates in the development of clinical standards that are collaborative, collegial & supported by current & relevant evidence-based practices, science, trends & data (clinical & administrative) & patient care (AONL).  
5.    Professional Leadership Practice: Inspires team to embrace the organization’s Mission, Values & Vision; Cultivates excellence by supporting growth & development of team; Advocates for continuous development with focus on mentoring & succession planning; Engages & fosters transpersonal teaching & learning in the context of the caring relationship; Embraces & encourages humanistic-altruistic values & behaviors; Advances nurses & others in the provision of quality-focused, patient-centered & relationship-based healthcare; Utilizes transformational leadership principles (Magnet); Leads team effectively through change, recognizing reach beyond nursing to include broader healthcare implications; Embraces ideas & cultural differences while managing complex or competing priorities; Enhances a culturally proficient work team through respect, dialogue & inclusion. 
6.    Professional Leadership Process: Provides leadership & retains accountability for delegation, choices, decisions & outcomes; Collaborates with key stakeholders & contributes to quality & improvement practices; Empowers staff to creatively problem-solve through the caring process (Caritas); Enhances an environment that prioritizes patient & colleague safety utilizing established & evidence-based practices, tools, methodologies; Drives effective patient, process, performance & stewardship / financial outcomes as measured by established metrics & trended data; Exhibits agility & willingness to take on new & additional responsibilities.  
7.    Environment of Care: Facilitates a healing environment, reverentially encouraging and supporting basic needs as sacred acts, sustaining human dignity; Practices in an environmentally safe, professional manner; Values &  advocates for the patient’s cultural beliefs & faith; Monitors & initiates corrections or evidence-based practices; Promotes optimum physical & psychological behaviors; Influences effective, judicious & financially responsible use of resources (people, equipment, supplies, materials).  
8.    Colleague Experience & Well-being: Fosters a continuous learning & development environment; stimulates & adopts innovative practices; Cultivates caring by encouraging a work environment that is respectful of colleague well-being; Understands & embraces change through the active encouragement of innovation & provisioning teams with tools & resources necessary for successful transformation; Leads others through change process. 
9.    Compassion & Communication: Incorporates colleague well-being dimensions throughout the colleague experience as an essential component of leading nursing practices; Actively participates in building community by fostering trusting relationships; Visible and accessible to the team; Facilitates development of interpersonal relationships & use of effective & respectful written, verbal & nonverbal communications; Demonstrates authentic listening by forgiving & accepting positive & negative feelings; Encourages & models communication that respects diversity & divergent opinions; Employs communication strategies that shows the value of patient & family participation in care.  
10.    Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. 
11.    Other duties as needed and assigned by the manager.
12.    Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

LEADERSHIP COMPETENCIES    
As a MercyOne Trinity Health Leader, the incumbent is expected to demonstrate leadership traits which support our Mission Statement and Core Values as identified below: 

Mission Statement:  We, MercyOne Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
Core Values:
•    Reverence:  We honor the sacredness and dignity of every person.
•    Commitment to Those who are Poor:  We stand with and serve those who are poor, especially those most vulnerable.
•    Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all. 
•    Justice:  We foster right relationships to promote the common good, including sustainability of Earth.
•    Stewardship:  We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
•    Integrity: We are faithful to those we say we are.

MINIMUM QUALIFICATIONS
1.    Graduation from an accredited school of nursing is required.
2.    Bachelor of Science in Nursing (BSN) is preferred.
3.    Current Iowa RN license, (current IL license if working in IL) required.
4.    Basic Life Support (BLS) is required within three (3) months of hire.
5.    Advanced Cardiac Life Support (ACLS) is required within three (3) months of hire.
6.    Proof of completion of Mandatory Reporter for both Child and Dependent Adult Abuse training is required within six (6) months of hire.
7.    Specialty practice certification is preferred..
8.    Must be comfortable operating in a collaborative, shared leadership environment.
9.    Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health and MercyOne.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
1.    Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
2.    Must be able to travel to the various MercyOne/Trinity Health sites as needed. 
3.    Must possess the ability to comply with MercyOne and Trinity Health policies and procedures.

Working Conditions: Describe the environment and fill in appropriate information (i.e., temperature, noise, chemicals, or hazardous materials/waste handled or present)  

The most significant duties have been included in this description. Other duties may be assigned, as necessary. The facility reserves the right to modify this job description as needed to reflect the assigned responsibilities accurately.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.